2251 Coordinator courses in Liverpool delivered On Demand

HGV Mechanic: HGV Mechanic Do you want to know more about HGV mechanics, vehicle systems, and components? All the information is provided in our HGV Mechanic: HGV Mechanic course. Through this HGV Mechanic: HGV Mechanic course, students will learn about electronic systems, fuel systems, exhaust systems, HGV maintenance, and inspection. Additionally, this HGV Mechanic: HGV Mechanic course will teach you about troubleshooting and diagnostics. Pneumatics, hydraulics, and the process of working with engine overhaul and rebuilding are also covered in this HGV Mechanic: HGV Mechanic course. With our HGV Mechanic: HGV Mechanic course, you will study welding, fabrication, compliance, and safety in HGV maintenance. Enrol in our HGV Mechanic: HGV Mechanic course to gain knowledge of fleet management, operational effectiveness, professional growth, and industry trends! Main Course: HGV Mechanic Training Course Courses with HGV Mechanic: HGV Mechanic Course Course 01: Mechanical Engineering Training Course 02: Car Mechanic Training: Car Maintenance & Car Restoration Course [ Note: Free PDF certificate as soon as completing the HGV Mechanic: HGV Mechanic Course] HGV Mechanic: HGV Mechanic Enroll in our comprehensive HGV Mechanic: HGV Mechanic course and transform your career! Through this HGV Mechanic: HGV Mechanic course, you'll master electronic systems, fuel systems, exhaust systems, HGV Mechanic: HGV Mechanic maintenance, and inspection. Additionally, our HGV Mechanic: HGV Mechanic course teaches advanced troubleshooting and diagnostics. Dive into pneumatics, hydraulics, and the intricate process of HGV Mechanic: HGV Mechanic engine overhaul and rebuilding. With our HGV Mechanic: HGV Mechanic course, you'll gain hands-on experience in welding, fabrication, compliance, and safety. This HGV Mechanic: HGV Mechanic course is your pathway to expertise and success in the HGV industry. Enroll today! Industry Experts Designed this HGV Mechanic: HGV Mechanic Course into 13 detailed modules. Course Curriculum of HGV Mechanic: HGV Mechanic Course Module 01: Introduction to HGV Mechanics Module 02: Vehicle Systems and Components Module 03: Electrical and Electronic Systems Module 04: Fuel Systems and Exhaust Systems Module 05: HGV Maintenance and Inspection Module 06: Diagnostics and Troubleshooting Module 07: Hydraulics and Pneumatics Module 08: HGV Safety and Compliance Module 09: Welding and Fabrication in HGV Repair Module 10: Engine Overhaul and Rebuilding Module 11: HGV Transmission and Drivetrain Module 12: Fleet Management and Operational Efficiency Module 13: Professional Development and Industry Trends Assessment Method of HGV Mechanic: HGV Mechanic Course After completing HGV Mechanic: HGV Mechanic Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of HGV Mechanic: HGV Mechanic Course After completing the HGV Mechanic: HGV Mechanic Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? HGV Mechanic: HGV Mechanic This HGV Mechanic: HGV Mechanic course is intended for people who wish to become HGV Mechanic: HGV mechanics. Requirements HGV Mechanic: HGV Mechanic To enrol in this HGV Mechanic: HGV Mechanic Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our HGV Mechanic: HGV Mechanic Course. Be energetic and self-motivated to complete our HGV Mechanic: HGV Mechanic Course. Basic computer Skill is required to complete our HGV Mechanic: HGV Mechanic Course. If you want to enrol in our HGV Mechanic: HGV Mechanic Course, you must be at least 15 years old. Career path HGV Mechanic: HGV Mechanic With this HGV Mechanic: HGV Mechanic course, you can work as a vehicle inspector, fleet maintenance manager, logistics coordinator, HGV mechanic, and LGV driver trainer.

Estimation: Construction Cost Estimation Course Online Introducing Estimation: Construction Cost Estimation Course "Empowering the Next Generation" Online course! Estimating costs is a critical component of construction management. A construction project's success is heavily reliant on cost estimation. The Estimation: Construction Cost Estimation Course process is a detailed process that necessitates a number of steps in order to determine the true costs of a project. In the construction industry, professional cost estimators are hired to evaluate and analyze project costs. As a result, the demand for cost estimators continues to rise with each passing year. This Estimation: Construction Cost Estimation Course is intended for anyone who wants to become a competent and confident Construction Manager. This Estimation: Construction Cost Estimation Course aims to provide you a thorough understanding of the cost estimation: estimation process in construction management. Learn how and why accurate construction project estimates are required, as well as how the estimating procedure and key planning processes are broken down. In this Estimation: Construction Cost Estimation Course, you will also learn the importance of estimating for variations, how project budgets must frequently be revised, and the risks of inaccurate estimation: estimation. Why choose Estimation: Construction Cost Estimation Course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Estimation: Construction Cost Estimation Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Estimation: Construction Cost Estimation Course. Main Course: Level 1 Construction Cost Estimation course Free Courses: Course 01: Level 1 Health and Safety in a Construction Environment Course 02: RIDDOR Training Special Offers of this Estimation: Construction Cost Estimation Course: This Estimation: Construction Cost Estimation Course includes a FREE PDF Certificate. Lifetime access to this Estimation: Construction Cost Estimation Course Instant access to this Estimation: Construction Cost Estimation Course 24/7 Support Available to this Estimation: Construction Cost Estimation Course [ Note: Free PDF certificate as soon as completing the Estimation: Construction Cost Estimation Course] Estimation: Construction Cost Estimation Course Online This Estimation: Estimation course consists of 03 modules. Course Curriculum of Estimation: Construction Cost Estimation Course Module 01: An Overview of Construction Management Module 02: More About Construction Management Module 03: Cost Estimation in Construction Industry Assessment Method of Estimation: Construction Cost Estimation Course After completing Estimation: Construction Cost Estimation Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Certification of Estimation: Construction Cost Estimation Course After completing the Estimation: Construction Cost Estimation Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Estimation: Construction Cost Estimation Course Online This Estimation: Construction Cost Estimation Course is suitable for: Managers, supervisors and team leaders Construction workers seeking for CPD Small business owners and Entrepreneurs Staff working in Construction industry and wishing to enhance their CVs Requirements Estimation: Construction Cost Estimation Course Online To enrol in this Estimation: Construction Cost Estimation Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Estimation: Construction Cost Estimation Course. Be energetic and self-motivated to complete our Estimation: Construction Cost Estimation Course. Basic computer Skill is required to complete our Estimation: Construction Cost Estimation Course. If you want to enrol in our Estimation: Construction Cost Estimation Course, you must be at least 15 years old. Career path Estimation: Construction Cost Estimation Course Online Opportunities includes: Estimation: Construction Cost Estimation - Construction Assistant Estimation: Construction Cost Estimation - Construction Coordinator Estimation: Construction Cost Estimation - Site Assistant

Communication Skills: Communication Skills Course Online This Communication Skills: Communication Skills Course is perfect for professionals who want to excel in their field. The qualification provides all of the necessary skills and knowledge for a career in communication. This Communication Skills: Communication Skills Course will teach you real-world knowledge and expertise from industry experts and practitioners. This Communication Skills: Communication Skills Course explains how to improve your competency as a professional while also outlining important career insights in this field. Through this Communication Skills: Communication Skills Course, you will be able to strengthen your knowledge and skills while also seeing a clearer picture of your future career growth. As a result, by the end of the Communication Skills: Communication Skills Course, you will have equipped yourself with the necessary skills to keep you competitive. Why choose this Communication Skills: Communication Skills Course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Communication Skills: Communication Skills Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Communication Skills: Communication Skills Course. Special Offers of this Communication Skills: Communication Course This Communication Skills: Communication Course includes a FREE PDF Certificate. Lifetime access to this Communication Skills: Communication Course Instant access to this Communication Skills: Communication Course Get FREE Tutor Support to this Communication Skills: Communication Course Main Course: Communication Skills Course Free Courses included with Communication Skills: Communication Skills Course: Course 01: Level 5 Photography Course 02: Asbestos Awareness Course 03: Time Management [ Note: Free PDF certificate as soon as completing the Communication Skills: Communication Skills Course] Communication Skills: Communication Skills Course Online This Communication Skills: Communication Skills Course consists of 09 modules. Course Curriculum of Communication Skills: Communication Skills Course Module 01: Introduction to Communication Module 02: The Communication Skills Module 03: Different Types of Communication Module 04: Different Methods of Communication Module 05: Styles of Communication Module 06: Barriers to Communication Module 07: Assessing Communication Competence: Relevant Criteria Module 08: Seven Actions for Effective Communication Module 09: Do's and Don'ts of Effective Communication Assessment Method of Communication Skills: Communication Skills Course After completing Communication Skills: Communication Skills Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Communication Skills: Communication Skills Course After completing the Communication Skills: Communication Skills Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Communication Skills: Communication Skills Course Online This Communication Skills: Communication Skills Course is ideal for those who work in or aspire to work in the following professions: - Sales Managers, HR Assistants, Business Owners & Entrepreneurs, Public Speakers, Administrative Assistant, Administrative Coordinator. Requirements Communication Skills: Communication Skills Course Online To enrol in this Communication Skills: Communication Skills Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Communication Skills: Communication Skills Course. Be energetic and self-motivated to complete our Communication Skills: Communication Skills Course. Basic computer Skill is required to complete our Communication Skills: Communication Skills Course. If you want to enrol in our Communication Skills: Communication Skills Course, you must be at least 15 years old. Career path Communication Skills: Communication Skills Course Online

Child and Adolescent Mental Health: Child and Adolescent Mental Health Online Through this Child and Adolescent Mental Health: Child and Adolescent Mental Health course, you will be able to identify mental health signs, symptoms and treatments. For people living in developed countries, mental health is a major concern. It is difficult to say how many children and adolescents are affected by mental health issues. Therefore, it is crucial that people become educated about mental illness in children and adolescents, especially since they may not recognise that something is not quite right. Learning Objectives After completing this Child and Adolescent Mental Health: Child and Adolescent Mental Health course, you will be able to: Understand the fundamentals of mental health. Gain a solid understanding of Child Psychology. Understand the attachment and relationship building in childhood. Know the impacts of separation and loss on attachment. Understand the factors that influence the development. Understand the mental health problems in adolescents. Know how to deal With Autism, ADHD and Dyslexia in Adolescents. Know about mental health treatment and medicine. Understand how mental illness impacts life expectancy. Have a strong understanding of mental health-related legislation in the UK. This exclusive Child and Adolescent Mental Health: Child and Adolescent Mental Health course provides an excellent overview of the nature and scope of mental health issues in children and adolescents. It discusses the signs and symptoms of some common mental health conditions and their potential causes and treatment options. [ Note: Free PDF certificate as soon as completing Child and Adolescent Mental Health: Child and Adolescent Mental Health Course] Child and Adolescent Mental Health: Child and Adolescent Mental Health Online Course Curriculum of Child and Adolescent Mental Health: Child and Adolescent Mental Health Module 01: Introduction to Mental Health Module 02: Child Psychology Module 03: Attachment and Relationship Building in Childhood Module 04: Impacts of Separation and Loss on Attachment Module 05: Factors that Influence Development Module 06: Mental Health Problems in Adolescent Module 07: Other Mental Health Problems in Adolescent Module 08: Autism, ADHD and Dyslexia in Adolescent Module 09: Dealing With Autism, ADHD and Dyslexia in Adolescents Module 10: Mental Health Treatment and Medicine Module 11: Mental Health over Life Span and Society in the UK Module 12: Mental Health Related Legislations in the UK Certificate of Completion You will receive a course completion certificate for free as soon as you complete the Child and Adolescent Mental Health: Child and Adolescent Mental Health course. Who is this course for? Child and Adolescent Mental Health: Child and Adolescent Mental Health Online This Child and Adolescent Mental Health: Child and Adolescent Mental Health course is ideal for those who work with young people in educational, support, care, or mental health environments and those who work in children's services such as early childhood providers, schools and colleges, children's centres, and youth organisations. It will be of particular interest to people in roles such as: Special Education Needs Coordinator (SENCo) School nurses Children’s centre workers Youth workers Requirements Child and Adolescent Mental Health: Child and Adolescent Mental Health Online To enrol in this Child and Adolescent Mental Health Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Child and Adolescent Mental Health Course. Be energetic and self-motivated to complete our Child and Adolescent Mental Health Course. Basic computer Skill is required to complete our Child and Adolescent Mental Health Course. If you want to enrol in our Child and Adolescent Mental Health Course, you must be at least 15 years old. Career path Child and Adolescent Mental Health: Child and Adolescent Mental Health Online

Event Management: Event Management Course Online Unlock the Power of Event Management: Event Management Course: Enrol Now! This Event Management: Event Management Course will provide you with a solid practical and theoretical foundation that will undoubtedly improve your knowledge and skills in this event management field. The inclusion of a wide range of optional units allows the learner to tailor their qualification to their specific role as well as the needs of their employer. This Event Management: Event Management Course is for both aspiring beginners and experienced professionals who want to gain a detailed understanding of important business management topics. This Event Management: Event Management Course will teach you how to work with different types of clients, answering their questions and meeting their needs at every stage of the planning and execution process. This Event Management: Event Management Course will teach you how to perform and assist unresponsive casualties, as well as how to handle common problems and perform basic maintenance. You'll also learn how to find and sign clients, charge for your services, market your abilities, and grow your company. This Event Management: Event Management Course can help you advance your career. From the first lesson, you can tell the difference. This includes all of the teachings that are simple to grasp and apply to your abilities. Individuals wishing to pursue a career in this field will benefit from this course's comprehensive education and understanding of the fundamentals. Our Level 7 Diploma in Event Management course can help you to improve your skills in this field to ensure a successful career. This Event Management: Event Management Course covers all pertinent subjects. Main Course: Event Management Course Free Courses: Course 01: Level 5 Diploma in Travel & Tourism Course 02: Hotel Management Other Benefits of This Event Management: Event Management Course FREE 3 PDF Certificates Event Management Lifetime Access Free Retake Exam Expert Tutor Support [ Note: Free PDF certificate will provide as soon as completing the Event Management: Event Management Course] Event Management: Event Management Course Online This Event Management: Event Management Course consists of 10 modules. Course Curriculum of Event Management: Event Management Course Module 01: An Introduction to Event Management Module 02: The Market Demand for Events Module 03: The Events Business: Supply and Suppliers Module 04: Social, Economic, Political and Developmental Implications Module 05: Making a Start and Planning the Event Module 06: Financial Management and the Budget Module 07: Event Logistics and Supplies Module 08: Marketing and Public Relations for Events Module 09: Risk Management and Legalities Module 10: Event Project Management and Set-Up Issues Certification of Event Management: Event Management Course After completing the Event Management: Event Management Course, you can instantly download your certificate for FREE. Assessment Method of Event Management: Event Management Course After completing Event Management: Event Management Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Who is this course for? Event Management: Event Management Course Online The Event Management: Event Management Course is ideal for: - People looking for a new job, Individuals interested in starting their own event-planning businesses, Event planners with no formal education or training, Requirements Event Management: Event Management Course Online To enrol in this Event Management: Event Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Event Management: Event Management Course. Be energetic and self-motivated to complete our Event Management: Event Management Course. Basic computer Skill is required to complete our Event Management: Event Management Course. If you want to enrol in our Event Management: Event Management Course, you must be at least 15 years old. Career path Event Management: Event Management Course Online Enrolling in this Event Management: Event Management Course could lead to the following job opportunities. Coordinator of Special Events, Manager of Events, Entrepreneur in Event Management: Event Management Course.

Medical & Clinical Administration: Medical & Clinical Administration Course Online Enrol on our Medical & Clinical Administration: Medical & Clinical Administration Course to ensure that your Clinic or Medical Facility runs smoothly and efficiently. By studying this Medical & Clinical Administration: Medical & Clinical Administration Course, you will quickly master the difficult task of managing a medical environment and all of its challenges. Whether you're a manager or an administrator, our comprehensive Medical & Clinical Administration: Medical & Clinical Administration Course will prepare you for any situation that may arise in your line of work. This Medical & Clinical Administration: Medical & Clinical Administration Course provides you with a thorough understanding of the medical and clinical administration responsibilities. From filing confidential medical records to controlling the flow of medicinal stocks and supplies, you'll learn everything you need to know. Enrol in this valuable Medical & Clinical Administration: Medical & Clinical Administration Course today to ensure that you are fully aware of your legal and ethical responsibilities as an administrator. Main Course: Level 5 Diploma in Medical & Clinical Administration Courses are included in this Medical & Clinical Administration: Medical & Clinical Administration Course Course 01: Diploma in Medical Receptionist and Secretary Course 02:Diploma in Nurse Prescribing Course 03: Adult Nursing Training Other Benefits of Medical & Clinical Administration: Medical & Clinical Administration Course Free 4 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Medical & Clinical Administration: Medical & Clinical Administration Course] Medical & Clinical Administration: Medical & Clinical Administration Course Online This Medical & Clinical Administration: Medical & Clinical Administration Course consists of 10 modules. Course Curriculum of the Level 5 Diploma in Medical & Clinical Administration Module 01: An Overview of Medical and Clinical Administration Module 02: Ways of Organising Schedules Module 03: How to Maintain Medical Records Module 04: Understanding the Filing Systems in Medical Offices Module 05: Maintaining Confidentiality in a Medical Environment Module 06: The Ways of Controlling Stocks and Supplies Module 07: Medical Jargon and Terminology Module 08: Ensuring Safety at Workplace Module 09: The Use of Information Technology in Health Care Module 10: Medical (Clinical) Coding and Billing Assessment Method of Medical & Clinical Administration: Medical & Clinical Administration Course After completing Medical & Clinical Administration: Medical & Clinical Administration Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Medical & Clinical Administration: Medical & Clinical Administration Course After completing the Medical & Clinical Administration: Medical & Clinical Administration Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Medical & Clinical Administration: Medical & Clinical Administration Course Online This Medical & Clinical Administration: Medical & Clinical Administration Course is ideal for individuals who want to start or advance their careers in Medical Reception and Medical Administration roles. Requirements Medical & Clinical Administration: Medical & Clinical Administration Course Online To enrol in this Medical & Clinical Administration Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Medical & Clinical Administration Course. Be energetic and self-motivated to complete our Medical & Clinical Administration Course. Basic computer Skill is required to complete our Medical & Clinical Administration Course. If you want to enrol in our Medical & Clinical Administration Course, you must be at least 15 years old. Career path Medical & Clinical Administration: Medical & Clinical Administration Course Online After completing this Medical & Clinical Administration: Medical & Clinical Administration Course, you will be able to pursue a variety of careers, including: Healthcare Administrator GP Receptionist Patient Coordinator Medical Assistant Medical Receptionist

The Level 2 HACCP Training Course provides an essential understanding of food safety management, adhering to the European Regulation (EC) No 852/2004 on the Hygiene of Foodstuffs. It’s designed to introduce learners to the principles of Hazard Analysis and Critical Control Point (HACCP) systems, enabling professionals in food service industries to comply with legal requirements, identify food hazards, and ensure safe food handling practices. By the end of this course, you’ll have a solid foundation in implementing food safety controls and maintaining a hygienic environment in the workplace.

Overview Caring for adults combines compassion, skill, and dedication, creating a profound impact on individuals and communities. Providing support and helping people live independently, professionals in adult nursing and social care play a key role in improving lives. If you're passionate about making a difference, our Adult Nursing & Social Care Training is your gateway to a rewarding and meaningful career in care. This thoughtfully designed course offers a deep dive into key aspects of nursing and adult care, including safeguarding practices, personal care, and effective support strategies tailored to individual needs. Through engaging modules, you'll also develop vital skills in communication, record keeping, and promoting independence. By completing this training, you'll position yourself as a strong candidate in the nursing and care sector, opening doors to various opportunities. So enroll in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Description Begin your journey with Apex Learning today! The Adult Nursing & Social Care Training course teaches basic to advanced skills, helping you build a rewarding career in care. Strengthen your skills and knowledge in adult nursing and social care. Equip yourself with the tools to offer outstanding support and reach your career goals. Course curriculum 27 sections • 27 lectures • 13hrs (approx.) •Introduction to Nursing •Working in Different Healthcare Settings for Adult Nursing •Understanding legal, professional standards of practice and ethical aspects of health care - Part 1 •Understanding legal, professional standards of practice and ethical aspects of health care - Part 2 •Effective Communication in Adult Nursing •Health and Safety in Adult Nursing •Hygiene in Adult Nursing •Infection Control in Adult Nursing •Asepsis in Adult Nursing •Medication Administration in Nursing •Adult Care in Different Life Stages •Understanding Immune System in Adult Nursing •Rest and Sleep Management in Adult Nursing •Mobility and Immobility Issues of Patients in Adult Nursing •Pain Management for Adult Nursing •Nutrition in Adult Nursing •Fluid and Electrolyte Balance in Adult Nursing •Assisting with Elimination in Adult Nursing •Oxygenation in Adult Nursing •An Overview of Social Work •Social Work Basics •Theories of Social Work and Sociology •Teamwork and Casework Process Adult Nursing and Social Care •Dimensions of Social Work and Models of Intervention •Practice Contexts and Application in Adult Nursing and Social Work •Working with Adults •Social Worker Guidelines and the Role of a Social Worker Who is This course for? There is no experience or previous qualifications required for enrolment on this Adult Nursing & Social Care Training. It is available to all students, of all academic backgrounds. Requirements Our Adult Nursing & Social Care Training is fully compatible with PCs, Macs, Laptops, Tablets, and Smartphone devices. This nursing course has been designed to be fully compatible with tablets and smartphones, allowing you to access your nursing training via Wi-Fi, 3G, or 4G. There is no time limit for completing this course, so it can be studied in your own time and at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. Having expertise from the Adult Nursing & Social Care Training will enhance your CV and open doors to various career opportunities in the care sector. Adult Care Worker Support Worker Care Coordinator Rehabilitation Assistant Residential Care Officer

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

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