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Sports Nutrition: Sports Nutrition Course Online If you want to learn about Sports Nutrition: Sports Nutrition Course and become an expert in the field, you have arrived at the right place. Whether you are a bodybuilder, a professional athlete, or simply working out to improve your health, sports nutrition is important for getting the most out of your physical activity. Better nutrition and hydration decisions can lead to improved performance, recovery, and injury prevention. If you regularly exercise and want to gain sound advice and specialist knowledge in this area, this Sports Nutrition: Sports Nutrition Course is perfect. This Sports Nutrition Course will give you sports nutrition advice to help you understand the main nutritional areas and keep your diet well balanced, healthy, and supportive towards the fitness level you want to maintain or achieve. The purpose of this Sports Nutrition: Sports Nutrition Course is to teach an individual about the fundamental and advanced mechanisms of nutrition as a whole that will help an athlete perform at his or her best. Main Course: Diploma in Sports Nutrition Free Courses with this Diploma in Sports Nutrition course Course 01: Level 1 Diet and Nutrition Course 02: Level 2 Award in Nutrition and Health Course 03: Level 5 Nutritional Therapy Others Included in this Sports Nutrition: Sports Nutrition Course Free 04 PDF Certificates Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Sports Nutrition: Sports Nutrition Course] Sports Nutrition: Sports Nutrition Course Online This Sports Nutrition: Sports Nutrition Course consists of 11 modules. Course Curriculum of Sports Nutrition: Sports Nutrition Course Module 01: A Quick Overview of Sports Nutrition Module 02: Diet and Nutrition: Dietary Guidelines Module 03: Nutrition and Athlete Health Module 04: Diet Planning Module 05: Healthy Dieting Module 06: The Digestive System Module 07: Water Module 08: Weight Control and Weight Loss Management Module 09: The Role of the Vegetarian/Vegan in Sports Nutrition Module 10: Myth and Misinformation Module 11: Performance Boosters Assessment Method of Sports Nutrition: Sports Nutrition Course After completing Sports Nutrition: Sports Nutrition Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Sports Nutrition: Sports Nutrition Course After completing the Sports Nutrition: Sports Nutrition Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Sports Nutrition: Sports Nutrition Course Online The Sports Nutrition: Sports Nutrition Course is designed for candidates who want to advance their careers as a Nutritionist, Chef, Dietician, Health Service Manager. Athletes, coaches, and personal trainers can also enrol in this Sports Nutrition Course for self-improvement. Requirements Sports Nutrition: Sports Nutrition Course Online To enrol in this Sports Nutrition: Sports Nutrition Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Sports Nutrition: Sports Nutrition Course. Be energetic and self-motivated to complete our Sports Nutrition: Sports Nutrition Course. Basic computer Skill is required to complete our Sports Nutrition: Sports Nutrition Course. If you want to enrol in our Sports Nutrition: Sports Nutrition Course you must be at least 15 years old. Career path Sports Nutrition: Sports Nutrition Course Online This Sports Nutrition: Sports Nutrition Course will help you open up opportunities in the following career paths: Sports Nutritionist Food Technologist Lead Nutritionist Personal Trainer Fitness instructor Gym Instructor etc. Dietician/Dietitian Sports Organisations or Clubs National Health Services Food Retailers and Manufacturers
Speech Therapy: Speech Therapy Course Online Unlock the Power of Speech Therapy: Speech Therapy Course: Enrol Now! This exclusive Speech Therapy: Speech Therapy Course provides learners with a comprehensive overview of the role of a Speech and Language Therapist, equipping you with the essential skills to advance your career. It includes speech science, speech anatomy, and the characteristics of speech in detail. This Speech Therapy: Speech Therapy Course includes case studies and practical exercises that will teach you how to assess your clients' needs, set long-term goals, and support them every step of the way to recovery using a variety of communication techniques. In addition, you will gain in-demand professional skills that will help you start your career successfully. Learning Outcome After completing this Speech Therapy: Speech Therapy Course, the learner will be able to: Understand the fundamentals of Speech & Language Therapy. Understand the study of communication. Explain components of normal speech, language & voice and communication disorders. Understand eating, drinking and swallowing disorders. Understand the speech & language therapy process. Why choose this Speech Therapy: Speech Therapy Course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Speech Therapy: Speech Therapy Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Speech Therapy: Speech Therapy Course. Main Course: Speech Therapy Course Free Courses included with Speech Therapy: Speech Therapy Course: Course 01: Advanced Diploma in Child Care Course 02: Early Years Level 4 [ Note: Free PDF certificate as soon as completing the Speech Therapy: Speech Therapy Course] Speech Therapy: Speech Therapy Course Online This Speech Therapy: Speech Therapy Course consists of 04 modules. Course Curriculum of Speech Therapy: Speech Therapy Course Module 01: Speech & Language Therapy Module 02: Study of Communication Module 03: Components of Normal Speech, Language & Voice and Communication Disorders Module 04: Eating, Drinking and Swallowing Disorders Assessment Method of Speech Therapy: Speech Therapy Course After completing Speech Therapy: Speech Therapy Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Speech Therapy: Speech Therapy Course After completing the Speech Therapy: Speech Therapy Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Speech Therapy: Speech Therapy Course Online This Speech Therapy: Speech Therapy Course is ideal for anyone who wants to: Gain the skills needed to work in the teaching and child care profession. Improve their speech therapy and language therapy skills. Make a career change and explore new career opportunities. Gain a formal, accredited qualification to improve their career opportunities. Requirements Speech Therapy: Speech Therapy Course Online To enrol in this Speech Therapy: Speech Therapy Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Speech Therapy: Speech Therapy Course. Be energetic and self-motivated to complete our Speech Therapy: Speech Therapy Course. Basic computer Skill is required to complete our Speech Therapy: Speech Therapy Course. If you want to enrol in our Speech Therapy: Speech Therapy Course, you must be at least 15 years old. Career path Speech Therapy: Speech Therapy Course Online Opportunities in this Speech Therapy: Speech Therapy Course field include: SEN Teaching Assistant SEN Teacher Language Tutor
Keep your Customers happy by learning how to interact with them Any business benefits from good customer relations, whether a large corporation or a mom and pop shop. Customer relations, or customer service, refers to the way a business communicates and interacts with the public to gain and retain customers. Professional Diploma in Customer Care Service is necessary for a business to cultivate good customer relations to attract and keep a loyal base of customers. Some companies hire consultants to advise them how to develop stellar customer relations. Customer relations is key to understanding consumer motivation. Without assessing customer relations, it's difficult for a company to know how visible it is in terms of its client base. It's also hard to figure out how to grow the company without understanding the relationships it has with current customers. Get this Advanced diploma and boost your customer service skills. Complete all the units and get the knowledge to be a competent customer care provider and earn all the plaudits that you deserve. Course Highlights Professional Diploma in Customer Care Service is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Diploma in Customer Care Service into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Professional Diploma in Customer Care Service Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Professional Diploma in Customer Care Service is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Professional Diploma in Customer Care Service is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Customer Service Basics Customer Service Skills Training Templates FREE 01:00:00 Customer Service & Retention Checklist FREE 01:00:00 Customer Service Checklist 01:00:00 Developing Customer Relationship Skills Good Customer Relationship - Why is it Important? FREE 01:00:00 Understanding Your Customers FREE 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 01:00:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Becoming A Customer Service Professional Module One - Getting Started FREE 00:30:00 Module Two - Who We Are and What We Do FREE 01:00:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities 00:00:00 Mock Exam Final Exam
Are you ready for a career that combines excitement, responsibility, and impressive earning potential? In the UK, the demand for highly trained close protection professionals continues to grow, with an increasing need for personal security services in various sectors. As a highly trained Close Protection & Bodyguard professional, you'll be at the forefront of safeguarding VIPs, executives, celebrities, and high-profile individuals. Experience the thrill of ensuring their safety while earning hourly rates of up to £50. Join the elite ranks of close protection experts and make your mark on the world of celebrities. Start your Close Protection & Bodyguard Training journey today! Our close protection and bodyguard training course provides a solid foundation in all aspects of close protection, including threat assessment, route planning, and legal considerations. With a focus on useful close protection & bodyguard skills and real-world scenarios, students will develop the expertise required to handle high-pressure situations and provide professional security services. Get 6 CPD Accredited Close Protection & Bodyguard Training Courses for only £41 Course 01: Close Protection Course 02: Bodyguard Training Course 03: Security Management Course 04: Lifeguard Training Course 05: Criminal Intelligence Training Course 06: Basic Life Support (BLS) Certification Close Protection & Bodyguard Training Learning Outcomes: Understand close protection principles and team roles. Develop threat assessment and security implementation skills. Gain proficiency in vehicle drills, route selection, and reconnaissance. Acquire bodyguard training knowledge and techniques. Develop effective security management strategies. Obtain lifeguard skills and knowledge. Gain expertise in criminal intelligence training and investigation. Obtain Basic Life Support (BLS) certification for emergency medical care. Close Protection & Bodyguard Training Curriculum Breakdown of the Close Protection & Bodyguard Training Bundle Curriculum Breakdown of Close Protection Module 01: Introduction to Close Protection Module 02: The Close Protection Team Module 03: The Planning Module 04: Threat Assessment Module 05: Vehicle Drills: Embus and Debus Module 06: Route Selection and Reconnaissance Module 07: Legislation Regarding Close Protection Curriculum Breakdown of Bodyguard Training Module 01: Introduction to Bodyguard Training Module 02: Personal Security Module 03: Laws and Legislation Module 04: Threat Assessment and Risk Management Module 05: Operational Planning and more... Curriculum Breakdown of Security Management Module 01: Introduction to Security Management Module 02: Organisational Security Management Module 03: Security Risk Analysis and Risk Reduction Module 04: Physical and Information Security Protection Module 05: Business Resilience and Crisis Management and more... Curriculum Breakdown of Lifeguard Training Module 01: Professional Lifeguard Module 02: Lifeguard Observation Module 03: Safety and Risk Management Module 04: Emergency Response Activity Module 05: Assists and Rescues and more... Curriculum Breakdown of Criminal Intelligence Training Module 01: Introduction to Intelligence Analysis Module 02: Criminal Intelligence Analysis Module 03: Criminal Intelligence Analyst - Skills and Competencies Module 04: Understanding Criminal Psychology Module 05: Research Methods in Crime Analysis and more... Curriculum Breakdown of Basic Life Support (BLS) Certification Module 1. Introduction to Basic Life Support Module 2. Basic Life Support for Adults Module 3. Basic Life Support for Children Module 4. Basic Life Support for Infants Module 5. Cardiopulmonary Resuscitation Objectives and more... CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is designed for individuals seeking comprehensive training in close protection and bodyguarding. It is suitable for aspiring close protection officers, security personnel, law enforcement professionals, and individuals interested in pursuing a career in personal protection. Career path Close Protection Officer - £30-60k/year Executive Protection Specialist - £40-80k/year Private Security Consultant - £35-70k/year Security Operations Manager - £35-60k/year Personal Security Detail Supervisor - £45-85k/year Certificates Certificate of completion Digital certificate - Included Get 6 CPD accredited PDF certificate for Free. Certificate of completion Hard copy certificate - £9.99 Get 6 CPD accredited Hardcopy certificate for £9.99 each. The delivery charge of the hardcopy certificate inside the UK is £3.99 each, and international students need to pay £9.99 each to get their hardcopy certificate.
Have you heard about women empowerment? Are you a woman and want to be a good and skilled leader? The course will teach you the techniques and methods of women empowerment. Course Description: Women Empowerment has become a burning question nowadays. Empowering women helps to contribute to the society both financially and socially. Women empowerment refers to the condition where women can make decisions of their own and can play a significant role in society. Today leadership roles have given to the woman. This is one of the signs of women empowerment. Though women have given opportunities for leadership, there are lots of barriers to them. In the course, you will learn the importance of developing women leader, what are the steps for encouraging women leadership in a company, etc. Finally, the course shows you the right paths for accepting women empowerment in an organisation. Course Highlights Certified Diploma in Women Leadership Development is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Certified Diploma in Women Leadership Development into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 12 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Certified Diploma in Women Leadership Development Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Certified Diploma in Women Leadership Development is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Certified Diploma in Women Leadership Development is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Certified Diploma in Women Leadership Development Module One - Getting Started FREE 01:00:00 Module Two - Women and the Workforce FREE 01:00:00 Module Three - The Leadership Gap 01:00:00 Module Four - Barriers to Women's Leadership 01:00:00 Module Five - Traits of Women's Management 01:00:00 Module Six - Benefits of Women's Leadership 01:00:00 Module Seven - Nurture Women's Leadership 01:00:00 Module Eight - Actively Recruit Women 01:00:00 Module Nine - Encourage Networking Opportunities 01:00:00 Module Ten - Pair Women with Mentors 01:00:00 Module Eleven - Create Educational Opportunities 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities Certified Diploma in Women Leadership Development- Activities 00:00:00 Mock Exam Mock Exam- Certified Diploma in Women Leadership Development 00:20:00 Final Exam Mock Exam- Certified Diploma in Women Leadership Development 00:20:00
There always comes a time in life when you meet a person with a learning disability. It surfaces within a person during childhood and can continue to affect their everyday life all the way into adulthood. These are the people who need to be taken care of and matching their everyday challenges can now be easy, with the help of this Young People and Challenging Behaviour course. There are various units within this course, the first of which will help you address challenging behaviour and learning disabilities through topics like safeguarding children and adults, medication and person centred care. Next you discover the primary priorities that need to be implemented in order to take care of people with learning disabilities before moving onto learning about the different terms used throughout the course and general care of children, young people and adults. This course will further teach you to organise effective care, carry out risk assessment and reactive strategies. Overall combining all of these can help you make sure you know the appropriate response whenever faced with a challenge with young people that has a learning disability. So instead of waiting on it, get a move on and get this course immediately. Course Highlights Young People and Challenging Behaviour is an award winning and the best selling course that has been given the CPD Qualification Standards & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Young People and Challenging Behaviour into 6 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 3 hours, 10 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Young People and Challenging Behaviour Lifetime access to the course No hidden fees or exam charges CPD Qualification Standards certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Young People and Challenging Behaviour is CPD Qualification Standards and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Young People and Challenging Behaviour is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD Qualification Standards and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Young People and Challenging Behaviour Challenging behaviour and learning disabilities FREE 00:15:00 Key priorities for implementation FREE 00:15:00 Children, young people and adults 00:30:00 Organising effective care 00:30:00 Risk assessment 00:30:00 Reactive strategies 00:30:00 Mock Exam Mock Exam- Young People and Challenging Behaviour 00:20:00 Final Exam Final Exam- Young People and Challenging Behaviour 00:20:00
All businesses have a need to maintain good relationships with their customers. If the customers are not happy with the service a business is providing, they will not even blink before switching over to a competitor. That is why you need this Professional Diploma in Customer Relationship course in order to improve your business' customer service. This diploma level course will provide introductory chapters in order to explain why good customer relationship is important. Using this course you will be able to understand your customers, calculate a customer's lifetime value, how to keep them happy and much more. You will also learn about established ways of retaining your customers and loyalty marketing programs. Dealing with customer complaints and difficult customers will prove to be second nature after you complete this course. Utilizing the ideas explained you will also be able identify the seven deadly sins in customer service, and explore CRM programs. Overall, this course is bound to help you improve the customer service of your business and drive your profit margin upwards. Course Highlights Professional Diploma in Customer Relationship is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Diploma in Customer Relationship into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 13 hours, 30 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Professional Diploma in Customer Relationship Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Professional Diploma in Customer Relationship is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Professional Diploma in Customer Relationship is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Professional Diploma in Customer Relationship Good Customer Relationship - Why is it Important? FREE 01:00:00 Understanding Your Customers FREE 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 01:00:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Mock Exam Final Exam