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2683 Continuous Professional Development (CPD) courses in Nottingham delivered Online

Covid 19 Health Awareness and Food Safety Course

By One Education

The Covid-19 Health Awareness and Food Safety Course is designed to give you a solid understanding of health risks, hygiene standards, and food safety measures during and beyond the pandemic era. With public health taking centre stage, knowing how viruses spread, how to manage contamination risks, and how to uphold food hygiene standards has never been more essential—whether you’re working in hospitality, food retail, or simply want to sharpen your knowledge. This course walks you through key concepts with clarity, helping you stay informed and aware without the headache of medical jargon. You’ll learn what Covid-19 is, how it behaves, and why food handling and hygiene are so closely linked to disease prevention. This is not about scaring you with science—it’s about giving you the facts, the reasoning, and the habits that matter. From safe food preparation to understanding cross-contamination, this course takes a no-nonsense approach while keeping things digestible (pun intended). Stay up to date, stay safe, and feel confident that you know what it takes to protect yourself and others—without needing a lab coat. Why People Love And Enrol in The Course From One Education Eligibility for an CPD-accredited certificate on successful completion of the course Learning materials of our course contains engaging voiceover and visual elements for your comfort Freedom to study at your own pace 24/7 access to the course materials for 12 months Full Tutor support on weekdays (Monday - Friday) This masterclass Covid 19 Health Awareness and Food Safety online training course is designed by industry experts and will give you an in-depth understanding of this topic. The course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience. If you want to work in this rapidly growing sector and stand out from the competition, then our Covid 19 Health Awareness and Food Safety course is the perfect place to kickstart your dream career. On the Covid 19 Health Awareness and Food Safety course, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. The certificate you'll achieve after completing the course will help you land the job you want in a related field. Enjoy a pleasant and professional 100% online learning experience and enrol in our course today and take control of your career! Course Curriculum: Here is a curriculum breakdown of the course: Module 1: Introduction to Covid-19 Module 2: Understanding of Covid-19 as a Pandemic and How It Is Related to Zoonotic Diseases Like SARS and MERS Module 3: Effects of Covid-19 on Human Life Module 4: Diagnoses and Treatments Module 5: Preventions and Social Measures to Be Taken Module 6: Artificial Intelligence, Data Science and Technological Solutions against Covid-19 Module 7: Food Storage Module 8: Food Preparation and Processing for Food Manufacturing Module 9: Food and Temperature Control Module 10: Hazard Control Measures and Refrigeration Module 11: Physical, Chemical and Allergenic Hazards Module 12: Food Hygiene and Safety: Legislation Method of Assessment To successfully complete the Covid 19 Health Awareness and Food Safety course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above in order to pass. After successfully passing the Covid 19 Health Awareness and Food Safety course exam, you will be able to apply for an CPD-accredited certificate. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). Who is this course for? The Covid 19 Health Awareness and Food Safety training course is ideal for highly motivated individuals who want to enhance their professional skills and train for the job they want! This Covid 19 Health Awareness and Food Safety course also suits people aspiring for some in-depth knowledge on this topic and keep up to date with the latest information. Study the course today and increase your professional skillset from the comfort of your home! Requirements There are no formal entry requirements for the Covid 19 Health Awareness and Food Safety course, with enrollment open to anyone! Anyone and everyone with a knack for learning can enrol on this course without any hesitation. Learn online from any internet device, including your computer, tablet or smartphone. Study when it suits you and complete the Covid 19 Health Awareness and Food Safety course at your own pace. All students must have a passion for learning and literacy, as well as being over the age of 16. Career path Studying the Covid 19 Health Awareness and Food Safety course is designed to help you get the job of your dreams, or even that promotion you've always wanted! Learn the essential skills and knowledge you need to exceed in your professional life with the help & guidance from our course.

Covid 19 Health Awareness and Food Safety Course
Delivered Online On Demand5 hours
£12

Level 3 Diploma in Policing, Criminal Law, Terrorism & Crime Prevention

5.0(5)

By Online Training Academy

Explore the dynamic world of law enforcement and criminal justice with the Level 3 Diploma in Policing, Criminal Law, Terrorism, & Crime Prevention. This comprehensive course delves into the intricacies of criminal law, from the fundamentals of offences against persons and properties to complex areas such as cybercrime, terrorism, and youth justice. Gain insights into crime prevention strategies, the roles of law enforcement agencies, and the sentencing process. Perfect for aspiring professionals and those keen on understanding the nuances of modern-day policing and legal frameworks. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access The Level 3 Diploma in Policing, Criminal Law, Terrorism, & Crime Prevention covers essential topics for understanding law enforcement and criminal justice. Students learn about criminal law fundamentals, including the elements of different crimes such as offences against persons and property, theft, blackmail, robbery, and burglary. They study serious offences like homicide and sexual offences, as well as complex areas such as white-collar crime, cybercrime, and piracy. The curriculum also delves into youth justice, terrorism laws, and crime prevention strategies. Students gain insights into the roles of key institutions like the police, prisons, and the probation service. They learn about the processes of prosecution, sentencing, and trials in the criminal justice system, including how incitement, conspiracy, and attempts are dealt with legally. Overall, the diploma prepares learners for careers in policing and related fields by providing a comprehensive understanding of crime, its prevention, and legal responses. Course Curriculum: Module 01: Introduction to Criminal Law Module 02: Elements of a Crime Module 03: Offences against Person Module 04: Property Offences Module 05: Theft Module 06: Blackmail, Robbery & Burglary Module 07: Homicide Module 08: Sexual Offences Module 09: White-Collar Crime Module 10: Cybercrime & Piracy Module 11: Youth Justice Module 12: Terrorism & Law Module 13: Crime Prevention Module 14: The Police Module 15: Prisons Module 16: Probation Service Module 17: Prosecution, Caution and Diversion Module 18: Sentencing Process Module 19: Incitement, Conspiracy and Attempt Module 20: Accomplice Module 21: The Trial Module 22: War Crimes Learning Outcomes: Understand principles of criminal law and its application in society. Identify elements constituting different types of criminal offences accurately. Analyse offences against the person and their legal implications comprehensively. Evaluate property offences including theft, blackmail, robbery, and burglary. Examine various categories of serious crimes such as homicide and sexual offences. Discuss the complexities of modern crimes including cybercrime and white-collar offences. CPD 10 CPD hours / points Accredited by CPD Quality Standards Requirements Aspiring police officers and law enforcement personnel Individuals pursuing careers in criminal justice and legal professions Students interested in understanding crime prevention and law enforcement Professionals seeking to enhance their knowledge in criminal law and terrorism Anyone curious about the legal framework surrounding crime and justice Career path Police Constable Criminal Investigator Prison Officer Youth Justice Worker Probation Officer Crown Prosecutor Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Level 3 Diploma in Policing, Criminal Law, Terrorism & Crime Prevention
Delivered Online On Demand5 hours 36 minutes
£10

Care Planning and Record Keeping Training Course

5.0(5)

By Online Training Academy

A Care Planning and Record Keeping Training Course is essential in the modern world, providing critical skills in creating, implementing, and maintaining effective care plans. The Care Planning process involves detailed modules such as Concept Care Mapping, Planning Care With the Individual in Need, and Safeguarding Children, Young People, and Their Families, which are crucial for personalized care. Learning Care Planning is highly beneficial as it aligns with the UK's Care Planning Policy and emphasizes confidentiality and accurate record-keeping. Mastery of these skills can significantly enhance job opportunities in the UK, where healthcare roles demand meticulous Care Planning abilities. In the UK, professionals in this field can expect an average salary ranging from £20,000 to £30,000 annually, depending on experience and qualifications. The sector is experiencing robust growth, with demand for skilled care planners increasing by approximately 15% annually due to an aging population and heightened focus on quality care standards. This Care Planning course not only improves employability but also ensures adherence to high standards of care, making it indispensable in the current healthcare landscape. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to the Care Planning Process Module 02: Planning Care With the Individual in Need Module 03: Concept Care Mapping Module 04: Implementing and Evaluating the Care Plan Module 05: Maintaining Medical Records Module 06: Care Planning Policy in the UK Module 07: Confidentiality and Record-Keeping Module 08: Safeguarding Children, Young People and Their Families Learning Outcomes: Understand care planning fundamentals and process initiation. Implement individual-centric care plans with precision and empathy. Utilize concept care mapping to enhance care plan effectiveness. Evaluate and adjust care plans for optimal outcomes and satisfaction. Demonstrate proficiency in maintaining accurate medical records consistently. Uphold UK care planning policies while ensuring confidentiality and integrity. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Care Planning and Record Keeping Training course is accessible to anyone eager to learn more about this topic. Through this Care Planning Training course, you'll gain a solid understanding of Care Planning and Record Keeping Training. Moreover, this course is ideal for: Healthcare professionals seeking advanced care planning skills. Social workers aiming to improve care coordination and effectiveness. Caregivers in residential or community settings desiring comprehensive training. Administrators and managers responsible for care planning oversight. Individuals aspiring to specialize in safeguarding children and families. Requirements There are no requirements needed to enrol into this Care Planning and Record Keeping Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Care Planning and Record Keeping Training course. Career path After finishing this Care Planning Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Care Planning Training are: Care Coordinator - £22K to £32K/year. Social Worker - £24K to £40K/year. Community Support Worker - £18K to £28K/year. Mental Health Nurse - £24K to £40K/year. Medical Records Officer - £19K to £27K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Care Planning and Record Keeping Training Course
Delivered Online On Demand1 hour 42 minutes
£10

Document Control Course

5.0(5)

By Online Training Academy

In today's modern world, a Document Control Course is indispensable for organizations striving for efficiency, compliance, and accountability. With the proliferation of digital documentation, ensuring accurate version control, accessibility, and security is paramount. Professionals trained in document control play a vital role in maintaining organized records, facilitating effective communication, and mitigating risks associated with data breaches or regulatory non-compliance. In the UK, the demand for skilled document controllers remains steady, with job opportunities spanning across various industries such as construction, engineering, healthcare, and finance. Salaries for document control roles in the UK typically range from £25,000 to £35,000 per year, depending on experience and sector. As businesses increasingly recognize the importance of proper documentation management for operational efficiency and legal compliance, the sector is witnessing steady growth. Embracing a Document Control Course not only opens doors to rewarding career opportunities but also ensures individuals contribute effectively to modern workplaces' success and regulatory adherence. Key Features This Document Control Course Includes: This Document Control Course is CPD Certified Developed by Specialist Lifetime Access Course Curriculum Document Control Course: Module 01: Fundamentals of Document Management Module 02: Core Concepts in Document Organization Module 03: Document Control & Lifecycle Management Module 04: Strategies and Tools for Document Control & Handling Module 05: Advanced Document Control & Administration Module 06: Ensuring Document Quality Module 07: Project Documentation Management Module 08: Utilizing Electronic Document Systems Learning Outcomes Document Control Course: Understand principles, elements, and lifecycle of Document Control. Apply strategies and instruments for effective Document Control management. Implement Quality Assurance measures for controlling document quality. Manage project documents efficiently using established protocols. Utilize Electronic Document Management Systems for soft copy documentation. Demonstrate proficiency in various aspects of Document Management. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Document Control course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Document Control. Moreover, this course is ideal for: Professionals seeking to enhance Document Control skills. Project managers requiring comprehensive understanding of document management. Individuals transitioning to roles involving Document Control responsibilities. Students pursuing careers in administration, project management, or quality assurance. Employees aiming to improve efficiency in handling electronic documentation. Requirements There are no requirements needed to enrol into this Document Control course. We welcome individuals from all backgrounds and levels of experience to enrol into this Document Control course. Career path After finishing this Document Control course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Document Control are: Document Controller - £25k to £40k/year. Project Administrator - £20k to £35k/year. Records Manager - £25k to £45k/year. Compliance Officer - £30k to £50k/year. Information Governance Officer - £35k to £55k/year. Certificates Digital certificate - Included Will be downloadable when all lectures have been completed.

Document Control Course
Delivered Online On Demand1 hour 12 minutes
£10

Tuberculosis Awareness Campaign

5.0(5)

By Online Training Academy

Jump on a transformative journey as we unravel the nuances of Tuberculosis, a silent adversary affecting millions worldwide. In this enlightening campaign, we delve into a series of modules meticulously designed to enhance your understanding of this global health challenge. Our mission is not just education; it's a call to action, empowering you to be a beacon of awareness and change in your community. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Discover the intricacies of Tuberculosis, from its widespread prevalence to the evolving landscape of drug resistance. Explore cutting-edge diagnostic techniques that form the frontline of early detection, arming you with the knowledge to make a difference. Journey through treatment approaches and gain insights into the dynamic strategies employed for the control and management of Tuberculosis. Finally, immerse yourself in the realm of prevention, equipped with measures that can make a lasting impact on curbing the spread of this formidable disease. Join us in this crusade against Tuberculosis, where knowledge becomes a powerful catalyst for a healthier, more informed society. Course Curriculum Module 1: Tuberculosis Overview Module 2: Tuberculosis Epidemiology and Resistance Module 3: Tuberculosis Diagnosis Techniques Module 4: Tuberculosis Treatment Approaches Module 5: Tuberculosis Control and Management Tactics Module 6: Tuberculosis Prevention and Control Measures Learning Outcomes: Grasp Tuberculosis fundamentals through an insightful overview of the disease. Analyze Tuberculosis epidemiology, understanding resistance patterns and their implications. Evaluate diverse diagnostic techniques employed in Tuberculosis detection and diagnosis. Examine various treatment approaches used in the management of Tuberculosis patients. Implement effective control and management tactics in the context of Tuberculosis. Devise preventive measures for Tuberculosis, contributing to broader health initiatives. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals seeking comprehensive Tuberculosis knowledge. Public health workers dedicated to disease prevention and awareness. Community leaders advocating for public health improvement. Students pursuing health-related studies with an interest in infectious diseases. Individuals passionate about raising awareness and contributing to Tuberculosis prevention. Career path Epidemiologist specializing in infectious diseases. Public Health Educator with a focus on Tuberculosis awareness. Clinical Researcher in the field of Tuberculosis treatment. Health Policy Analyst contributing to Tuberculosis control strategies. Laboratory Technician specializing in Tuberculosis diagnostic methods. Community Health Worker dedicated to Tuberculosis prevention initiatives. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Tuberculosis Awareness Campaign
Delivered Online On Demand1 hour 48 minutes
£10

Hair Cutting and Hairdressing - CPD Certified

4.7(160)

By Janets

Follow your dreams by enrolling on the Hair Cutting and Hairdressing - CPD Certified course today and develop the experience, skills and knowledge you need to enhance your professional development. Hair Cutting and Hairdressing - CPD Certified will help you arm yourself with the qualities you need to work towards your dream job. Study the Hair Cutting and Hairdressing - CPD Certified training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Hair Cutting and Hairdressing - CPD Certified course will allow you to enhance your CV, impress potential employers, and stand out from the crowd.  This Hair Cutting and Hairdressing - CPD Certified course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Hair Cutting and Hairdressing - CPD Certified course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Hair Cutting and Hairdressing - CPD Certified course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Hair Cutting and Hairdressing - CPD Certified course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Hair Cutting and Hairdressing - CPD Certified course. The Hair Cutting and Hairdressing - CPD Certified course is designed by industry experts and is tailored to help you learn new skills with ease.  The Hair Cutting and Hairdressing - CPD Certified is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Hair Cutting and Hairdressing - CPD Certified when it suits you. Access the Hair Cutting and Hairdressing - CPD Certified course modules from any internet-enabled device, including computers, tablets, and smartphones. The Hair Cutting and Hairdressing - CPD Certified course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Hair Cutting and Hairdressing - CPD Certified now and start learning instantly! What You Get Out Of Studying Hair Cutting and Hairdressing - CPD Certified With Janets: Receive a digital Certificate upon successful completion of the Hair Cutting and Hairdressing - CPD Certified course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description The Hair Cutting and Hairdressing - CPD Certified training course is delivered through Janets' online learning platform. Access the Hair Cutting and Hairdressing - CPD Certified content from any internet-enabled device whenever or wherever you want to. The Hair Cutting and Hairdressing - CPD Certified course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Method of Assessment  To successfully complete the Hair Cutting and Hairdressing - CPD Certified course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Hair Cutting and Hairdressing - CPD Certified course. After successfully passing the Hair Cutting and Hairdressing - CPD Certified course exam, you will be able to apply for a CPD-accredited certificate as proof of your Hair Cutting and Hairdressing - CPD Certified qualification. Certification All students who successfully complete the Hair Cutting and Hairdressing - CPD Certified course can instantly download their digital certificate. You can also purchase a hard copy of the Hair Cutting and Hairdressing - CPD Certified course certificate, which will be delivered by post for £9.99. Who Is This Course For: The Hair Cutting and Hairdressing - CPD Certified is ideal for those who already work in this sector or are an aspiring professional. This Hair Cutting and Hairdressing - CPD Certified course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The Hair Cutting and Hairdressing - CPD Certified is open to all students and has no formal entry requirements. To study the Hair Cutting and Hairdressing - CPD Certified course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The Hair Cutting and Hairdressing - CPD Certified is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Hair Cutting and Hairdressing - CPD Certified and gain an industry-recognised qualification that will help you excel in finding your ideal job.

Hair Cutting and Hairdressing - CPD Certified
Delivered Online On Demand11 hours 42 minutes
£9.99

Principles of Portable Appliance Testing (PAT)

By Imperial Academy

Level 5 QLS Endorsed Course | CPD & CiQ Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

Principles of Portable Appliance Testing (PAT)
Delivered Online On Demand
£12

Customer Service Diploma Level 2 & 3

5.0(5)

By Online Training Academy

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Customer Service Diploma Level 2 & 3
Delivered Online On Demand1 hour 42 minutes
£10

Customer Service Diploma Level 2 & 3

5.0(5)

By Online Training Academy

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Customer Service Diploma Level 2 & 3
Delivered Online On Demand1 hour 42 minutes
£10

End of Life Care Training

5.0(5)

By Online Training Academy

In today's world, End of Life Care training is indispensable, given the aging population and the complexities of modern healthcare. This End of Life Care training course equips individuals with essential skills to provide compassionate and comprehensive care to those nearing the end of their lives. With modules covering everything from advance care planning to spiritual and psychosocial support, End of Life Care training ensures professionals can navigate the delicate nuances of this crucial phase with expertise and empathy. In the UK, where the demand for such specialized care is on the rise, mastering these skills opens doors to rewarding job opportunities. Positions in hospices, hospitals, and community care settings await those with End of Life Care certification, offering competitive salaries averaging £25,000 to £35,000 annually. Moreover, the advantages of pursuing this course extend beyond employment prospects; it enables individuals to make a profound difference in people's lives during their most vulnerable moments. With the sector seeing a steady increase in demand for qualified professionals, now is the opportune time to embark on a career path in End of Life Care, with job opportunities expected to grow by 10-15% in the coming years. Join us in this noble pursuit, where every lesson learned is a beacon of hope, illuminating the path towards dignified care and comfort at life's most tender juncture. Enrol today and embark on a journey that transcends mere education, forging you into a beacon of compassion in the realm of end-of-life care. Key Features of This End of Life Care Course: CPD Certified End of Life Care Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum of This End of Life Care Course Module 01: Introduction to End of Life Care Module 02: Availability of Services Module 03: Advance Care Planning Module 04: Goals of Care Module 05: Physical Illness Module 06: Neurological Illness Module 07: Quality Care at the End of Life Module 08: Communication During the End of Life Module 09: Palliative Care Holistic Assessment Module 10: Spiritual and Psychosocial Care Module 11: Care after Death Module 12: Further Support, Training and Development Module 13: Legal Aspects Learning Outcomes: Analyze services availability for End of Life Care in communities effectively. Implement advance care planning strategies for optimal patient outcomes. Discuss and set appropriate goals of care in End of Life Care scenarios. Assess physical and neurological illnesses affecting End of Life Care patients comprehensively. Apply holistic assessment techniques for palliative care accurately. Navigate legal aspects surrounding End of Life Care ethically and professionally. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This End of Life Care Training course is accessible to anyone eager to learn more about this topic. Through this End of Life Care Training course, you'll gain a solid understanding of End of Life Care Training. Moreover, this End of Life Care Training course is ideal for: Healthcare professionals seeking advanced training in End of Life Care. Nurses aiming to enhance their skills in palliative and hospice care. Social workers dedicated to supporting individuals and families during End of Life Care. Hospice volunteers looking to deepen their understanding of End of Life Care. Medical students preparing for future roles in End of Life Care support. Requirements There are no requirements needed to enrol into this End of Life Care Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this End of Life Care Training course. Career path After finishing this End of Life Care Training course you will have multiple job opportunities waiting for you. Some of the the following Job sectors of End of Life Care Training are: Hospice Nurse - £26K to 40K/year. Palliative Care Social Worker - £27K to 36K/year. End-of-Life Care Coordinator - £30K to 45K/year. Bereavement Counsellor - £24K to 38K/year. Hospice Chaplain - £28K to 42K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

End of Life Care Training
Delivered Online On Demand3 hours 18 minutes
£10