2305 Continuous Professional Development (CPD) courses in Leeds delivered Online

Business Continuity Planning This presentation looks at a framework for defining a workable Business Continuity Plan (BCP) and the nuances required to test and maintain such a plan. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Business Continuity Planning This presentation looks at a framework for defining a workable Business Continuity Plan (BCP) and the nuances required to test and maintain such a plan. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Stakeholder Management: It's Not Just for Clients Project managers recognize the importance of active and effective management of their stakeholder clients. But what about the people who work for and with them? Too often these colleagues get 'lost in the sauce' of everyday demands. This presentation provides tips on how NOT to let that happen. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

The Need to Focus on Business Benefits and Value For decades, project managers were trained to focus on the creation of the deliverables defined in the project's requirement, often with little regard for the expected business benefits and business value. This is now changing as companies have a better understanding of business benefits and value and are updating their methodologies and frameworks. Some frameworks, such as Agile and SCRUM, appear to do a better job identifying than traditional project management practices tracking and reporting business benefits and value. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Managing Portfolios: The Most Broken Function in Businesses Today Organizations need to better control their projects and programs, both current and oncoming. This session outlines five steps in defining a portfolio and connects this to project and program lifecycle management. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Machine Learning and other AI: Are You Ready? Machine Learning is the latest 'hot' title in computing and Artificial Intelligence. It sounds new but is influencing your life already. Machine Learning and AI will affect more and more of your life as they mature and more enabling technologies intersect with them. Machine Learning will change many disciplines and careers, overcoming scale issues, enabling better knowledge and insights, and augmenting many professions. Are you ready? This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Stakeholder Management: It's Not Just for Clients Project managers recognize the importance of active and effective management of their stakeholder clients. But what about the people who work for and with them? Too often these colleagues get 'lost in the sauce' of everyday demands. This presentation provides tips on how NOT to let that happen. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate from Reed CIQ Approved Customer Service Course Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Customer Service Diploma (Level 2) | CPD Certified 39:03 1: Module 01: Fundamentals of Customer Service Preview 05:45 2: Module 02: Qualities of Effective Customer Service 03:36 3: Module 03: Relationship Management of Customers 04:23 4: Module 04: Effective Communication with Customers 05:59 5: Module 05: Managing and Resolving Customer Complaints 05:36 6: Module 06: Telephone-based Problem Solving 04:46 7: Module 07: Enhancing Customer Service Skills 06:58 8: CPD Certificate - Free 01:00 9: Leave A Review 01:00 Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock the intricacies of the UK's pension system with our comprehensive course on UK Pension Laws and Regulations. Whether you're a financial professional, a human resources specialist, or simply looking to deepen your understanding of the pension landscape, this course is designed to provide you with the essential knowledge and insights you need. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The "UK Pension Laws and Regulations" course provides a comprehensive understanding of the UK pension system. Learners will gain insights into the various types of pension schemes available, and the laws and regulations that govern them. They will explore the structure and operation of pension regulations, including the roles and responsibilities of regulatory bodies. The course also covers pension fund governance, highlighting the importance of effective management and oversight. Additionally, learners will identify key challenges facing the UK pension system and examine potential solutions. By the end of the course, participants will have a solid grasp of the regulatory landscape, be able to navigate the complexities of pension schemes, and understand the governance required for managing pension funds effectively. This knowledge is essential for anyone involved in pensions, whether as a professional in the field or an individual planning for retirement. Course Curriculum Module 01: Overview of the UK Pension System Module 02: Types of Pension Schemes Module 03: Laws and Regulation of the Pension System in the UK Module 04: Pension Regulation Module 05: Pension Fund Governance Module 06: Key Challenges in the UK Pension System Learning Outcomes: Understand the structure of the UK Pension System comprehensively. Identify various types of pension schemes in the UK. Learn the laws and regulations governing UK pensions. Explore the framework of pension regulation in the UK. Gain insights into pension fund governance practices. Recognize key challenges within the UK pension system. CPD 10 CPD hours / points Accredited by CPD Quality Standards UK Pension Laws and Regulations 1:13:30 1: Module 01: Overview of the UK Pension System 08:33 2: Module 02: Types of Pension Schemes 10:52 3: Module 03: Laws and Regulation of the Pension System in the UK 11:12 4: Module 04: Pension Regulation 18:38 5: Module 05: Pension Fund Governance 13:23 6: Module 06: Key Challenges in the UK Pension System 09:52 7: CPD Certificate - Free 01:00 Who is this course for? Those interested in UK pensions. Individuals working in pension management. Policy makers in the pension sector. Students studying finance or law. Pension fund trustees and administrators. Career path Pension Scheme Administrator Pension Fund Manager Pension Policy Advisor Pension Consultant Pension Compliance Officer Pension Governance Specialist Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In today's world, End of Life Care training is indispensable, given the aging population and the complexities of modern healthcare. This End of Life Care training course equips individuals with essential skills to provide compassionate and comprehensive care to those nearing the end of their lives. With modules covering everything from advance care planning to spiritual and psychosocial support, End of Life Care training ensures professionals can navigate the delicate nuances of this crucial phase with expertise and empathy. In the UK, where the demand for such specialized care is on the rise, mastering these skills opens doors to rewarding job opportunities. Positions in hospices, hospitals, and community care settings await those with End of Life Care certification, offering competitive salaries averaging £25,000 to £35,000 annually. Moreover, the advantages of pursuing this course extend beyond employment prospects; it enables individuals to make a profound difference in people's lives during their most vulnerable moments. With the sector seeing a steady increase in demand for qualified professionals, now is the opportune time to embark on a career path in End of Life Care, with job opportunities expected to grow by 10-15% in the coming years. Join us in this noble pursuit, where every lesson learned is a beacon of hope, illuminating the path towards dignified care and comfort at life's most tender juncture. Enrol today and embark on a journey that transcends mere education, forging you into a beacon of compassion in the realm of end-of-life care. Key Features of This End of Life Care Course: CPD Certified End of Life Care Course Free Certificate from Reed CIQ Approved End of Life Care Course Developed by Specialist Lifetime Access Course Curriculum of This End of Life Care Course Module 01: Introduction to End of Life Care Module 02: Availability of Services Module 03: Advance Care Planning Module 04: Goals of Care Module 05: Physical Illness Module 06: Neurological Illness Module 07: Quality Care at the End of Life Module 08: Communication During the End of Life Module 09: Palliative Care Holistic Assessment Module 10: Spiritual and Psychosocial Care Module 11: Care after Death Module 12: Further Support, Training and Development Module 13: Legal Aspects Learning Outcomes: Analyze services availability for End of Life Care in communities effectively. Implement advance care planning strategies for optimal patient outcomes. Discuss and set appropriate goals of care in End of Life Care scenarios. Assess physical and neurological illnesses affecting End of Life Care patients comprehensively. Apply holistic assessment techniques for palliative care accurately. Navigate legal aspects surrounding End of Life Care ethically and professionally. CPD 10 CPD hours / points Accredited by CPD Quality Standards End of Life Care Training 3:17:46 1: Module 01: Introduction to End of Life Care Preview 13:26 2: Module 02: Availability of Services 20:54 3: Module 03: Advance Care Planning 17:10 4: Module 04: Goals of Care 07:56 5: Module 05: Physical Illness 20:33 6: Module 06: Neurological Illness 22:23 7: Module 07: Quality Care at the End of Life 08:31 8: Module 08: Communication During the End of Life 13:30 9: Module 09: Palliative Care Holistic Assessment 08:01 10: Module 10: Spiritual and Psychosocial Care 21:30 11: Module 11: Care after Death 10:16 12: Module 12: Further Support, Training and Development 12:18 13: Module 13: Legal Aspects 20:18 14: CPD Certificate - Free 01:00 Who is this course for? This End of Life Care Training course is accessible to anyone eager to learn more about this topic. Through this End of Life Care Training course, you'll gain a solid understanding of End of Life Care Training. Moreover, this End of Life Care Training course is ideal for: Healthcare professionals seeking advanced training in End of Life Care. Nurses aiming to enhance their skills in palliative and hospice care. Social workers dedicated to supporting individuals and families during End of Life Care. Hospice volunteers looking to deepen their understanding of End of Life Care. Medical students preparing for future roles in End of Life Care support. Requirements There are no requirements needed to enrol into this End of Life Care Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this End of Life Care Training course. Career path After finishing this End of Life Care Training course you will have multiple job opportunities waiting for you. Some of the the following Job sectors of End of Life Care Training are: Hospice Nurse - £26K to 40K/year. Palliative Care Social Worker - £27K to 36K/year. End-of-Life Care Coordinator - £30K to 45K/year. Bereavement Counsellor - £24K to 38K/year. Hospice Chaplain - £28K to 42K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.