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4446 Construction courses

Advanced Call Centre Skills Training

4.3(43)

By John Academy

Description: Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the business they are in, it is possible for them to handle account inquiries, customer complaints or support issues. As call center agents are considered as representatives of a company, they must be trained to make sure they are representing the company well. Learn the necessary skills through this advanced call center course we are providing and become a professional call center agent. Who is the course for? Call center agents or customer service representatives who need to acquire skills for their profession. People who are interested in call center customer service training. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Call Center Training course is a useful qualification to possess, and would be beneficial for the following careers: Administration Assistant Call Center Agents Customer Service Representative Online Assistant Telephone Assistant. Call Centre and Customer Service Basics Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 01:00:00 Module Eight - Bench marking 00:30:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 01:00:00 Module Eleven - Closing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Call Centre & Customer Service Training Course- Activities 00:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Call Centre Skills Training 00:30:00 Final Exam Final Exam- Advanced Call Centre Skills Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Advanced Call Centre Skills Training
Delivered Online On Demand20 hours 15 minutes
£19

Real Estate Investor Training

4.7(160)

By Janets

The Real Estate Investor Training is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a Certificate of Achievement.  This Real Estate Investor Training consists of several modules that take around 5 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Course Content Module 1 - Property Development Property Development 00:21:00 Module 2 - Different Types of Property Different Types of Property 00:16:00 Module 3 - Land Law Principles- Rights and Interests Land Law Principles- Rights and Interests 00:20:00 Module 4 - Ownership, Co-ownership and Possession of the Property Ownership,Co-ownership and Possession of the Property 00:35:00 Module 5 - Lease Bailment, License, Mortgage and Insurance Related Law Lease Bailment, License,Mortgage and Insurance Related Law 00:58:00 Module 06 - Real Estate Investment Real Estate Investment 00:18:00 Module 07 - Strategies for a Real Estate Investor Strategies for a Real Estate Investor 00:19:00 Module 08 - Marketing Your Property Marketing Your Property 00:14:00 Module 09 - Introduction to Property Management Introduction to Property Management 00:14:00 Module 10 - The Property Management Process The Property Management Process 00:34:00 Module 11 - The Role and Responsibilities of a Property Manager The Role and Responsibilities of a Property Manager 00:13:00 Module 12 - Listing Properties and Marketing Listing Properties and Marketing 00:26:00 Mock Exam Mock Exam-Real Estate Investor Training 00:20:00 Final Exam Final Exam-Real Estate Investor Training 00:20:00 Assignment Assignment - Real Estate Investor Training 2 weeks, 1 day Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Real Estate Investor Training
Delivered Online On Demand3 weeks
£25

Building Surveying and Procurement

4.7(160)

By Janets

Follow your dreams by enrolling on the Building Surveying and Procurement course today and develop the experience, skills and knowledge you need to enhance your expert development. Building Surveying and Procurement will help you arm yourself with the qualities you need to work towards your dream job. Study the Building Surveying and Procurement training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Building Surveying and Procurement course will allow you to enhance your CV, impress potential employers, and stand out from the crowd.  This Building Surveying and Procurement course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Building Surveying and Procurement course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Building Surveying and Procurement course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Building Surveying and Procurement course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Building Surveying and Procurement course. The Building Surveying and Procurement course is designed by industry experts and is tailored to help you learn new skills with ease.  The Building Surveying and Procurement is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Building Surveying and Procurement when it suits you. Access the Building Surveying and Procurement course modules from any internet-enabled device, including computers, tablets, and smartphones. The Building Surveying and Procurement course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Building Surveying and Procurement now and start learning instantly! What You Get Out Of Studying Building Surveying and Procurement With Janets: Receive a digital Certificate upon successful completion of the Building Surveying and Procurement course Get taught by experienced, expert instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description The Building Surveying and Procurement training course is delivered through Janets' online learning platform. Access the Building Surveying and Procurement content from any internet-enabled device whenever or wherever you want to. The Building Surveying and Procurement course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who Is This Course For: The Building Surveying and Procurement is ideal for those who already work in this sector or are aspiring experts. This Building Surveying and Procurement course is designed to enhance your expertise and boost your CV. Learn key skills and gain an expert lesson to prove your newly-acquired knowledge. Requirements: The Building Surveying and Procurement is open to all students and has no formal entry requirements. To study the Building Surveying and Procurement course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The Building Surveying and Procurement is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Building Surveying and Procurement and gain an industry-acknowledged lesson that will help you excel in finding your ideal job. Course Content Module 01: Building Survey: An Introduction Beginning of the Survey Foundation and In-Depth Survey in Walls 00:46:00 Module 02: Building Law Principles Building Law Principles 00:28:00 Module 03: Building Procurement and Contract Administration Building Procurement and Contract Administration 00:50:00 Module 04: Building Information Modelling Building Information Modelling 00:33:00 Module 05: Building Technology Building Technology 00:31:00 Module 06: The Procedure of Building Survey and Surveys of Historic Buildings The Procedure of Building Survey and Surveys of Historic Buildings 00:20:00 Module 07: Beginning of the Survey: Foundation and In-depth Survey in Walls Building Survey An Introduction 00:22:00 Module 08: Ground Level Investigation: Floors and Investigation Above the Ground: Roofs and Chimneys Investigation on ground and above the ground level 00:24:00 Module 09: Inspection of Joinery and Woodwork Inspection of Joinery and Woodwork 00:21:00 Module 10: Finishes and Surfaces of the Building Finishes and Surfaces of the Building 00:16:00 Module 11: Services Inspection Services Inspection 00:16:00 Module 12: Building Pathology Building Pathology 00:22:00 Module 13: Building Adaption Building Adaptation 00:36:00 Module 14- Understanding Work Breakdown Structure Understanding Work Breakdown Structure 00:12:00 Module 15: Report Writing Report Writing 00:17:00 Module 16- Legal Aspects Legal Aspects 00:17:00 Mock Exam Mock Exam - Building Surveying and Procurement 00:20:00 Final Exam Final Exam - Building Surveying and Procurement 00:20:00 Assignment Assignment - Building Surveying And Procurement 2 weeks, 1 day Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Building Surveying and Procurement
Delivered Online On Demand3 weeks
£25

Architectural Studies - Architecture

4.7(160)

By Janets

Register on the Architectural Studies - Architecture today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Architectural Studies - Architecture is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Architectural Studies - Architecture Receive an e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Architectural Studies - Architecture, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module-01: Introduction to Architectural Studies Introduction to Architectural Studies 00:27:00 Module-02: Ancient Architecture Ancient Architecture 00:13:00 Module-03: Architectural Ideas and Movements Architectural Ideas and Movements 00:23:00 Module-04: Architectural Styles Architectural Styles 00:15:00 Module-05: Art Deco Architectural Style Art Deco Architectural Style 00:18:00 Module-06: Scandinavian Architectural Style Scandinavian Architectural Style 00:22:00 Module-07: Victorian Architectural Style Victorian Architectural Style 00:18:00 Module-08: Classical and Early Christian Architectural Style Classical and Early Christian Architectural Style 00:28:00 Module-09: Gothic Architectural Style Gothic Architectural Style 00:22:00 Module-10: Baroque and Rococo Architectural Style Baroque and Rococo Architectural Style 00:17:00 Module-11: Eclecticism Architectural Style Eclecticism Architectural Style 00:15:00 Module-12: Modern and Post-Modern Architectural Style Modern and Post-Modern Architectural Style 00:28:00 Module-13: Interior Designing Interior Designing 00:24:00 Module-14: Colour in Interior Designing Colour in Interior Designing 00:24:00 Module-15: Lighting in Interior Design Part One Lighting in Interior Design Part One 00:12:00 Module-16: Lighting in Interior Design Part Two Lighting in Interior Design Part Two 00:17:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Architectural Studies - Architecture
Delivered Online On Demand5 hours 23 minutes
£25

Rigging Safety Level-1 Training Course

By TUVSW Academy

This online Rigging and Slinging Safety course is designed to provide participants with a basic level of knowledge of rigging gear, proper rigging procedures & load control includes covering practices and techniques to safely sling and rig loads according to the OSHAD CoP 34, BS 7121 p1 & best practices . It also adheres to ANSI (American National Standards Institute) and ASME (American Society of Mechanical Engineers) standards. Certificate Validity: 1 Year Upon successful completion of this online course, a certificate of completion will be available for download and printing. COURSE ASSESSMENT: Online quiz A mark of 70% must be achieved in order to receive a certificate of completion. Language of Training: English

Rigging Safety Level-1 Training Course
Delivered Online On Demand
£11

Landscape Architecture

By IOMH - Institute of Mental Health

Overview Within the flourishing landscape architecture industry in the UK, opportunities abound for those skilled in transforming outdoor spaces into functional, beautiful, and eco-friendly environments. This comprehensive course offers invaluable insights and knowledge to create harmonious, sustainable landscapes. Gain expertise in green-scaping principles, planting and maintaining trees and shrubs, designing captivating pathways, walls, fences, and water features. Explore the intricate relationship between landscapes and local ecosystems through landscape ecology studies. With a strong emphasis learning and applications, you'll develop the confidence to execute projects that enhance outdoor beauty while contributing to the well-being of natural surroundings. Whether you're an aspiring professional, a homeowner seeking to improve your outdoor space, or an enthusiast passionate about sustainable landscaping, Landscape Architecture Training course provides a solid foundation to succeed in the dynamic landscape architecture field. Enroll today and unlock your potential in this growing industry. In this Landscape Architecture Training course, you will: Sharpen your skills to help you advance your career. Acquire a comprehensive understanding of various related topics and tips from industry experts. Learn in-demand knowledge and skills in high demand among UK employers, which will help to kickstart your career. Enrolling in the Landscape Architecture course can assist you in getting into your desired career faster than you ever imagined. So without further ado, start now! Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Landscape Architecture course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Landscape Architecture course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Landscape Architecture course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Landscape Architecture is suitable for anyone aspiring to start a career in Landscape Architecture; even if you are new to this and have no prior knowledge on Landscape Architecture, this course is going to be very easy for you to understand.  And if you are already working in the Landscape Architecture field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Landscape Architecture course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Landscape Architecture course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Landscape Architecture course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Landscape Architecture course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Module 01: Introduction to Landscape Architecture Introduction to Landscape Architecture 00:22:00 Module 02: Green-scaping Green-scaping 00:18:00 Module 03: Planting Trees and Shrubs Planting Trees and Shrubs 00:20:00 Module 04: Maintenance of Planting Maintenance of Planting 00:19:00 Module 05: Pathways Pathways 00:37:00 Module 06: Walls and Fences Walls and Fences 00:24:00 Module 07: Water Features Water Features 00:21:00 Module 08: Entertainment and Recycling Projects Entertainment and Recycling Projects 00:21:00 Module 09: Landscape Ecology Landscape Ecology 00:17:00 Assignment Assignment - Landscape Architecture 00:00:00

Landscape Architecture
Delivered Online On Demand3 hours 19 minutes
£11

Abstract landscape painting workshop

By BloomsFair

Creative workshop to challenge your inner artist, relax and have fun

Abstract landscape painting workshop
Delivered In-PersonFlexible Dates
£35

Certificate in Handling a Difficult Customer

4.3(43)

By John Academy

Description: Dealing with difficult customers can be bit difficult sometimes. With your right attitude and action steps, you can effectively navigate these tricky customer situations and emerge (hopefully) unscathed. This Certificate in Handling a Difficult Customer is designed to introduce with the guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well. After getting certified with course you and your staffs hopefully will be more prepared to handle difficult customers.. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certificate in Handling a Difficult Customer is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certificate in Handling a Difficult Customer is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up 00:07:00 Mock Exam Mock Exam- Certificate in Handling a Difficult Customer 00:20:00 Final Exam Final Exam- Certificate in Handling a Difficult Customer 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Certificate in Handling a Difficult Customer
Delivered Online On Demand5 hours 4 minutes
£18

Building Your Own Computer

4.9(27)

By Apex Learning

Overview This comprehensive course on Building Your Own Computer will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Building Your Own Computer comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Building Your Own Computer. It is available to all students, of all academic backgrounds. Requirements Our Building Your Own Computer is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 9 lectures • 03:06:00 total length •Module 01: Introduction to Computer & Building PC: 00:17:00 •Module 02: Overview of Hardware and Parts: 00:27:00 •Module 03: Building the Computer: 00:25:00 •Module 04: Input and Output Devices: 00:22:00 •Module 05: Software Installation: 00:35:00 •Module 06: Computer Networking: 00:21:00 •Module 07: Building a Gaming PC: 00:19:00 •Module 08: Maintenance of Computers: 00:20:00 •Assignment - Building Your Own Computer: 00:00:00

Building Your Own Computer
Delivered Online On Demand3 hours 6 minutes
£12

Bicycle Training

4.7(160)

By Janets

Learning how to ride a bicycle is an utterly practical knowledge. However, theoretical knowledge can make you more practical in dealing with a bicycle. This course has been designed keeping eyes on the steering system, toolbox and understanding the bike. Start learning Bicycle Training that will give you enough knowledge and skills to build your dream career. About this course This Bicycle Training helps to grow your skills faster through the power of relevant content and world-class tutors. In this industry-leading bite-sized course, you will learn up-to-date knowledge in the relevant field within a few hours and get certified immediately. The modules of this course are very easy to understand and all of the topics are split into different sections. You will easily grasp and use the knowledge gained from this course in your career and go one step ahead of your competitors. The course is designed to improve your employability and provide you with the tools you need to succeed. Enrol today and start learning your essential skills. Why choose this course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Get 24/7 help or advice from our email and live chat teams Get full tutor support on weekdays (Monday to Friday) Course Design The Bicycle Training is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Who Is This Course For:​ This Bicycle Training is ideal for those who want to be skilled in this field or who wish to learn a new skill to build their dream career. If you want to gain extensive knowledge, potential experience, and be an expert in the related field then this is a great course for you to grow your career. Requirements This course is for anyone who would like to learn Bicycle Training related skills to aid his/her career path. No formal entry prerequisites are required Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content Module 1: Understand Your Bike Module 2: Tools You Should Have in Your Toolbox Module 3: Introduction to The Steering System Module 4: Introduction to The Gears Course Content Bicycle Training Course for Beginners Understand Your Bike 00:07:00 Tools You Should Have in Your Toolbox 00:13:00 Introduction to The Steering System 00:07:00 Introduction to The Gears 00:10:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Bicycle Training
Delivered Online On Demand37 minutes
£5.99