Course Overview Learn the secrets to successful telephone customer service and kickstart your career as Call Centre Representative, with this video-guided training course. This Online Call Centre Training Course is designed to provide learners with the skills they'll need to speak like a star, handle difficult customers, train employees, and carry out other essential call centre duties. Through case studies and video lessons, you will learn how to improve your telephone etiquette, with tips and techniques for handling complaints, leaving voicemail messages, and managing inbound/outbound calls. You'll also learn some useful strategies for minimising phone distractions to maintain a high standard of customer service at all times. By the end of this course, you will have an excellent understanding of the principles of proper phone language, as well as the skills to maintain high customer satisfaction by developing proper phone etiquette. Take your telephone customer service skills to the next level and improve your performance to earn regular bonuses! What You Will Learn This Call Centre Training Course is designed to teach learners the essential skills required to succeed in a telephone customer service role. It covers the fundamentals of telephone etiquette, staff training methods, industry best practice, and much more. How to Speak Like a Star How to Handle Rude or Angry Callers An Introduction to Basic Telephone Etiquette Skills Required to Work in a Professional Call Centre Providing Excellent Telephone Customer Service Goal Setting and Benchmarking Closing techniques and Wrapping Up How to Handle Voicemail Messages Methods of Training Employees Ways to Eliminate phone Distractions Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Certification After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! Accreditation This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service. Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.
Painting and Decorating: Painting and Decorating Course Do you have a creative flare and a love for painting and decorating interior spaces? If yes, you can further your profession by enrolling in our Painting and Decorating course. The painting and decorating course describes all the basics of painting and decorating. Also, you will know about various tools, equipment, and surface preparation for painting and decorating. Throughout the painting and decorating course, you will learn about paint types, colour theory, and painting techniques. The painting and decorating course also explains how to restore and repair any painting and decorating items. Health, safety, business essentials and environmental considerations all are elaborated in our painting and decorating course. Enrol in the painting and decorating course to get abilities ranging from basic to advanced to help you on your path and develop your profession. Learning Outcome of Painting and Decorating After completing the painting and decorating course, you will know about: Introduction to painting and decorating, its tools and equipment. You will learn Surface preparation, paint types and colour theory for painting and decorating. The necessary techniques for painting and decorating, wallpaper installation and decorative finishes are included in this painting and decorating course. The painting and decorating involve how to choose surfaces, materials, restoration and repair items. Health, safety in painting, business essentials and environmental considerations are all elaborated in this painting and decorating course. Special Offers of this Painting and Decorating: Painting and Decorating Course: This Painting and Decorating: Painting and Decorating Course includes a FREE PDF Certificate. Lifetime access to this Painting and Decorating: Painting and Decorating Course Instant access to this Painting and Decorating: Painting and Decorating Course 24/7 Support Available to this Painting and Decorating: Painting and Decorating Course Painting and Decorating: Painting and Decorating Course The Painting and Decorating: Painting and Decorating Course describes all the basics of painting and decorating. Also, you will know about various tools, equipment, and surface preparation for painting and decorating: painting and decorating. Throughout the Painting and Decorating: Painting and Decorating Course, you will learn about paint types, colour theory, and painting techniques. The painting and decorating course also explains how to restore and repair any Painting and Decorating: Painting and Decorating Course items. Health, safety, business essentials and environmental considerations all are elaborated in our painting and decorating: painting and decorating course. Who is this course for? Painting and Decorating: Painting and Decorating Course Anyone from any background can enrol in this Painting and Decorating bundle. Requirements Painting and Decorating: Painting and Decorating Course To enrol in this Painting and Decorating: Painting and Decorating Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Painting and Decorating: Painting and Decorating Course. Be energetic and self-motivated to complete our Painting and Decorating: Painting and Decorating Course. Basic computer Skill is required to complete our Painting and Decorating: Painting and Decorating Course. If you want to enrol in our Painting and Decorating: Painting and Decorating Course, you must be at least 15 years old. Career path Painting and Decorating: Painting and Decorating Course Possessing this painting and decorating experience can boost the appeal of your resume and make you more marketable to employers.
Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique Plumbing (Plumber Training) course might help you get there! Expand your expertise with high-quality training - study the Plumbing (Plumber Training) course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through theonline training course. The Plumbing (Plumber Training) course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Plumbing (Plumber Training) course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This Plumbing (Plumber Training) training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card!(£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the course: Plumbing (Plumber Training) Course Module 01: Basic Components of Plumbing Module 02: Principles of Effective Plumbing Systems Module 03: The Plumbing Tools Module 04: The Plumbing Process Module 05: Central Heating Systems Module 06: Domestic Cold Water System Module 07: Domestic Hot Water System - Part 1 Module 08: Domestic Hot Water System Part 2 Module 09: The Sanitation System and Repairs Module 10: Domestic Rainwater System Installation Module 11: Plumbing Projects: Case Study Module 12: UK Standards for Plumbing Assessment Process Once you have completed all the modules in the Plumbing (Plumber Training) course, you can assess your skills and knowledge with an optional assignment. Certificate of Completion The learners have to complete the assessment of this Plumbing (Plumber Training) course to achieve the CPDQS accredited certificate. Digital Certificate: £10 Hard Copy Certificate: £29 (Inside UK) Hard Copy Certificate: £39 (for international students) CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.
Overview: This comprehensive course on Engineering Calculus Made Simple (Derivatives) will deepen your understanding of this topic. This comprehensive Engineering Calculus course covers all the critical facets of Engineering Calculus, equipping students with the essential knowledge of Engineering Calculus to oversee complex Engineering calculations seamlessly. From understanding Integration & Derivation to mastering Differential Calculus, this Engineering Calculus diploma offers a holistic approach to the dynamic world of construction management. After successful completion of this Engineering Calculus course, you can acquire the required skills in this sector. This Engineering Calculus Made Simple (Derivatives) comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. Master key areas, of Engineering Calculus, and propel your career in this dynamic field. So enrol in this Engineering Calculus course today to fast-track your career ladder. Key Features of the Electrician (Electrical Training) with Electrical Engineering Bundle: FREE Electrician (Electrical Training) with Electrical Engineering CPD-accredited certificate Get a free student ID card with Electrician (Electrical Training) with Electrical Engineering training (£10 applicable for international delivery) Lifetime access to the Electrician (Electrical Training) with Electrical Engineering course materials The Electrician (Electrical Training) with Electrical Engineering program comes with 24/7 tutor support Get instant access to this Electrician (Electrical Training) with Electrical Engineering course Learn Electrician (Electrical Training) with Electrical Engineering training from anywhere in the world The Electrician (Electrical Training) with Electrical Engineering training is affordable and simple to understand The Electrician (Electrical Training) with Electrical Engineering training is entirely online Enrol as an electrician (electrical training) with the electrical engineering bundle today!! How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Engineering Calculus Made Simple (Derivatives). It is available to all students, of all academic backgrounds. Requirements Our Engineering Calculus Made Simple (Derivatives) is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 10 lectures • 03:34:00 total length •Module 01: Introduction: 00:08:00 •Module 02: Functions: 00:24:00 •Module 03: Limits: 00:42:00 •Module 04: The Derivative: 00:40:00 •Module 05: Trig Identities: 00:22:00 •Module 06: The Squeeze Theorem: 00:31:00 •Module 07: The Derivative of Sin(x): 00:08:00 •Module 08: The Derivative of Cos(x): 00:10:00 •Module 09: Other Derivatives: 00:29:00 •Assignment - Engineering Calculus Made Simple (Derivatives): 00:00:00
The Wealth and Asset Management Essentials Course offers a focused exploration into the key principles and strategies that govern effective wealth preservation and growth. Designed for individuals seeking to deepen their understanding of financial asset management, this course covers essential topics such as portfolio construction, risk management, and investment vehicles. Whether you're a novice or looking to refresh your knowledge, the course delivers clear, concise insights that build a solid foundation in managing personal or institutional wealth. Through expertly structured modules, learners gain a broad appreciation of how various asset classes operate and interact within the financial markets. The course also highlights important considerations around market trends, investment performance analysis, and regulatory frameworks, all presented in an accessible online format. Perfectly suited for anyone aiming to enhance their financial acumen, this course equips participants with the theoretical knowledge needed to make well-informed decisions in wealth and asset management. Learning Outcomes: After completing this Wealth Management course, you should be able to - Gain a comprehensive understanding of Wealth Management. Explore asset management principles and strategies. Develop skills in financial planning and risk assessment. Master the art of portfolio management and investment strategies. Understand the nuances of wealth management, taxation, and estate planning. Certification Upon successful course completion, students can obtain a certificate titled Wealth Management. You can get a digital certificate in a high-resolution PDF format for Free. If you prefer a hard copy and you live in the UK, we offer a professionally printed certificate mailed to your address for £3.99. International students can also request a hard copy certificate which will be shipped to your address outside the UK for £10. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Wealth Management course is ideal for - Aspiring wealth managers seeking a theoretical understanding of the field. Financial professionals looking to expand their knowledge in wealth management. Individuals interested in personal finance and investment strategies. Students pursuing degrees in finance or related fields. Career path Wealth Manager: £40,000 - £100,000 per year Investment Advisor: £35,000 - £80,000 per year Financial Planner: £30,000 - £70,000 per year Portfolio Manager: £45,000 - £120,000 per year Estate Planner: £40,000 - £90,000 per year Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Mastering safety audits is a crucial step towards fostering a secure and efficient workplace. This Safety Audit Essentials Training Course offers a focused exploration of the core principles and practices that underpin effective safety auditing. From the initial stages of planning through to carrying out audits and managing follow-ups, the course covers essential concepts that help organisations maintain high standards in health and safety management. It also addresses key areas such as risk assessment and Control of Substances Hazardous to Health (COSHH), ensuring participants gain a solid grasp of the critical elements needed for thorough safety oversight. Designed for professionals keen to deepen their understanding of safety auditing, this course provides insights into nurturing a proactive safety culture and promoting continuous improvement. Advanced audit techniques are also introduced to broaden knowledge beyond the basics, supporting ongoing development in the field. Delivered entirely online, this training allows learners to engage at their own pace while building expertise that benefits both individual careers and organisational safety objectives. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Safety Audit Module 02 : Safety Audit Planning Module 03 : Conducting Safety Audits Module 04 : Corrective Actions and Follow-up Module 05 : Safety Culture and Continuous Improvement Module 06 : Advanced Safety Audits Module 07 : Risk Assssment Module 08 : COSHH Learning Outcomes: Understand the principles and importance of safety audits. Plan and execute effective safety audits to identify risks. Implement corrective actions and follow-up procedures. Cultivate a safety culture for continuous improvement. Conduct advanced safety audits for comprehensive assessment. Perform risk assessments and ensure compliance with COSHH regulations. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Health and safety professionals Workplace safety officers Managers responsible for safety compliance Auditors looking to specialize in safety audits Environmental health officers Individuals pursuing a career in safety management Personnel involved in safety risk assessment Those committed to enhancing workplace safety Career path Health and Safety Auditor Safety Compliance Officer Risk Assessment Specialist Safety Culture Coordinator Environmental Health Consultant COSHH Compliance Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.