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Description: Dealing with difficult customers can be bit difficult sometimes. With your right attitude and action steps, you can effectively navigate these tricky customer situations and emerge (hopefully) unscathed. This Certificate in Handling a Difficult Customer is designed to introduce with the guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well. After getting certified with course you and your staffs hopefully will be more prepared to handle difficult customers.. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certificate in Handling a Difficult Customer is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certificate in Handling a Difficult Customer is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up 00:07:00 Mock Exam Mock Exam- Certificate in Handling a Difficult Customer 00:20:00 Final Exam Final Exam- Certificate in Handling a Difficult Customer 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
[Updated 2024] Biggest Sale Offer: Get 2 Premium Courses with 2 PDF certificates worth £20 as a gift Take your Maths and English skills to the next level with Functional Skills! Gain the essential skills in English and maths that truly matter—without the jargon or fluff. Our Functional Skills Maths Level 2 and Functional Skills English Level 2 Course is designed to help you build confidence and capability in everyday communication and numerical understanding. Whether you're aiming to meet job requirements, apply for higher education, or simply sharpen your knowledge, this course offers a clear and structured route to achieve your goals. Delivered entirely online, this dual course allows you to study at your own pace, on your own schedule, and from the comfort of your home. With accessible learning materials and expert guidance, you’ll be well-prepared for the official Level 2 assessments. It's all about gaining the knowledge that makes a difference—on paper and in life. Course 01: Functional Skills Maths Level 2 This course should help students to achieve confidence and fluency in, as well as a good attitude toward, mathematical tools and techniques, and to develop behaviours such as persistence and logical reasoning. Course 02: Functional Skills English Level 2 This course covers topics like parts of speech, articles, parts, and kinds of sentences, simple, complex and compound sentences, voice, tense, modifiers and many more. In the final modules, you will be aware of capital letter rules, use of punctuation marks, punctuation in numbers, common spelling rules, homonyms, and the difference between British vs American spellings. Key Features of This Course: Instant 2 FREE Digital certificates Developed by qualified professionals Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Functional Skills Courses are: Course 01: Functional Skills Maths Level 2 Numbers and Negative Numbers Multiples Factors Fractions and Power Percentages Expressions Decimals Ratio and Proportion Exponents and Radicals Graphs The Profit and Loss Perimeter and Area Averages Probability Course 02: Functional Skills English Level 2 Linguistics Teaching Grammar and Vocabulary The Basics of Sentence Structure of Sentence Question Punctuation & Capitalisation Spelling English Pronunciation Teaching Receptive Skills: Reading Teaching Productive Skills: Writing Teaching Receptive Skills: Listening Teaching Productive Skills: Speaking Accreditation All of our courses are fully accredited, providing you with up-to-date knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Assessment At the end of the course, there will be an online assessment, which you will need to pass to complete the course. CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone with a knack for learning new skills can take this course. Why these Functional Skills Courses? Our Functional Skills Bundle is a great place to start if you're looking to boost your career and acquire relevant competencies. In addition, this program is for anyone interested in gaining in-demand proficiency to help explore their career as expert personnel or improve their business aptitude. Certificates Hard copy Certificate Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each. PDF Certificate Digital certificate - Included
Overview This comprehensive course on Building Your Own Computer will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Building Your Own Computer comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Building Your Own Computer. It is available to all students, of all academic backgrounds. Requirements Our Building Your Own Computer is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 9 lectures • 03:06:00 total length •Module 01: Introduction to Computer & Building PC: 00:17:00 •Module 02: Overview of Hardware and Parts: 00:27:00 •Module 03: Building the Computer: 00:25:00 •Module 04: Input and Output Devices: 00:22:00 •Module 05: Software Installation: 00:35:00 •Module 06: Computer Networking: 00:21:00 •Module 07: Building a Gaming PC: 00:19:00 •Module 08: Maintenance of Computers: 00:20:00 •Assignment - Building Your Own Computer: 00:00:00
The Real Estate Investment – CPD Accredited Course is designed for those looking to deepen their understanding of property markets, development strategies, legal structures, and investment techniques. Whether you're eyeing residential, commercial, or mixed-use properties, this course explores the essentials of building a solid portfolio—from development and ownership to marketing and property management. You’ll also gain insight into the legal framework underpinning property rights, mortgages, leases, and co-ownership, ensuring your decisions are well-informed and legally sound. The curriculum blends timeless investment principles with up-to-date strategies tailored for today’s property landscape. From identifying profitable opportunities to managing property lifecycles and marketing listings effectively, the course walks you through key steps of smart investing. By the end, you'll be equipped to approach property investment with confidence, strategy, and a clear understanding of how to navigate the competitive world of real estate with a steady hand and sharp focus. Course Curriculum: Module 01: Property Development Module 02: Different Types of Property Module 03: Land Law Principles- Rights and Interests Module 04: Ownership, Co-ownership and Possession of the Property Module 05: Lease Bailment, License, Mortgage and Insurance Related Law Module 06: Real Estate Investment Module 07: Strategies for a Real Estate Investor Module 08: Marketing Your Property Module 09: Introduction to Property Management Module 10: The Property Management Process Module 11: The Role and Responsibilities of a Property Manager Module 12: Listing Properties and Marketing Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing Real Estate Investment - CPD Accredited course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Real Estate Investment - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards Who is this course for? The Real Estate Investment - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Real Estate Investment - CPD Accredited training.
Description: Whether you are a new to export import, seeking training in a new aspect of international trade strategy, or wish to update your skills with the latest procedures and techniques there is a Diploma in Import and Export Business suitable for you. This Diploma in Import and Export Business is aimed at export and import managers, trade finance bankers, forwarders and carriers, customs brokers, private and government inspectors and auditors, insurance providers, trade lawyers and trade promotion executives. Through the course you will gain the skills that you can put to immediate use. Whether you are expanding your business into the international market, starting a business or simply looking at working for an international trade company this course will quickly teach you the 'ins' and 'outs' of the import-export trade. Learn how to effectively trade worldwide and manage an international business, from negotiating contracts to resolving cross-border disputes. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Diploma in Import and Export Business is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Diploma in Import and Export Business is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Diploma in Import and Export Business - Updated Version Module 01: Introduction to Import Export 00:20:00 Module 02: Organising the Import Export Operation 00:26:00 Module 03: Products for Your Import Export Business 00:23:00 Module 04: Target the Marketing and Find Your Customers 00:23:00 Module 05: Searching, Marketing, and Distribution 00:24:00 Module 06: Documentation and Supply Chain Management 00:14:00 Module 07: Pricing, Payment and Shipping Procedure 00:22:00 Module 08: Necessary Tools for Trading 00:12:00 Assessment Assignment - Diploma in Import and Export Business 00:00:00 Diploma in Import and Export Business - Old Version Module: 01 International Trade Paperwork 00:45:00 Import and Export Licenses 00:15:00 Regulation of International Trade 00:45:00 Regulations Regarding Imports and Exports 00:30:00 International Trade Restrictions and Regulatory Authorities 00:30:00 Regulations on POAO and Importing POAO 00:45:00 Regulations on Exporting POAO and Specific Licensing Requirements 00:30:00 Regulations of Import and Export of Plants 00:15:00 Module: 02 Exporter Registration 00:30:00 CITES 00:30:00 CITES controls 00:30:00 Customs Penalties 00:30:00 Custom Seizures, Intellectual Property and Rights 00:30:00 Letter of Credit 00:30:00 How Commercial Letter of Credit works, Import and Export Letter of Credit 00:30:00 Methods of Payments, Certificate of Origin and the CHIEF 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Is becoming an air cabin crew your desired job? Then becoming an air cabin crew could be the perfect job for you! But how do you go about turning your concept into a reality? Obtaining a job on an air cabin crew is challenging, with just approximately 5% of candidates worldwide successful. This Diploma in Cabin Crew Training at QLS Level 6 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! We will lead you through the entire process of becoming an air cabin crew member. This air cabin crew course is ideal for beginners or intermediate students interested in working as cabin crew. You will understand the steps to reach the sky regardless of your background, whether you are a student, a writer, or a sportsperson with an interest in aviation. By the end of the air cabin crew course, you will be able to: Discover the many types of cabin crews and airlines. Understand the policies and organisations that govern cabin workers. Understand the advantages and disadvantages of a travel career. Prepare for interviews and training for cabin crew. Discover the layout of all commercial planes. Be flexible in the face of changing circumstances. Understand the primary tasks and responsibilities of cabin crew members. Capability to react in an emergency. Why Prefer This Air Cabin Crew Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Working as an air cabin crew member for a major airline is both exciting and challenging. Aside from flying to exotic locales, the job entails a high level of responsibility and specialism to ensure passenger safety and comfort in compliance with industry standards. This course is ideal for young professionals looking to get into the sector, as it introduces the skills and responsibilities required by the world's largest airlines. *** Curriculum Breakdown *** Here is the curriculum breakdown of this air cabin crew course: Module 01: Introduction Module 02: Understanding Different Types of Airlines Module 03: Role of Regulatory Bodies and Trade Associations Module 04: Things to Know about a Cabin Crew Life Module 05: Advantages and Disadvantages of a Cabin Crew Career Module 06: Recruitment Preparation for Pursuing a Cabin Crew Career Module 07: Cabin Crew Interview Formats Module 08: Training Procedures Module 09: Aviation Abbreviation and Airport Codes Module 10: The Layout of a Commercial Aircraft Module 11: Cabin Familiarisation for a Cabin Crew Module 12: Departments of Airlines and their Interconnection with Cabin Crew Module 13: Knowledge of Currencies, 24-Hour Clock, and Phonetic Alphabet Module 14: Basic Knowledge of Weather Regarding Aviation Module 15: Duties of a Cabin Crew Module 16: Communication with the Passenger Module 17: Aircraft Galley Module 18: Emergency Evacuation System Module 19: Tackling the Event of a Fire Module 20: Medical First Aid Module 21: Personal Grooming of Cabin Crew Module 22: Cabin Crew Fatigue Management Module 23: Crew Resource Management Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Diploma in Cabin Crew Training at QLS Level 6 course exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is dedicated to the following: Candidates attending Aviation Institutes. Looking for a new job. Attracted to the Air Hostess, Flight Attendant Position. Anyone Interested in a Career in the Aviation Industry. Requirements The program does not require any prior knowledge; everyone may participate! This course is open to anyone who is interested in learning from anywhere in the world. Career path Understanding Cabin Crew will provide you with a competitive advantage and open the door to a variety of professional prospects. One can develop into: Cabin Crew Flight Attendant Air Host / Hostess Crew Controller Senior or Junior Cabin Crew Member In the UK, the average salary of these professions ranges from £15,000 to £30,000. Certificates Certificate of completion Digital certificate - £10 Diploma in Cabin Crew Training at QLS Level 6 Hard copy certificate - £129 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Cabin Crew Training at QLS Level 6, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 129 GBP inside the UK 139 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)
Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique Copywriting (Copy) course might help you get there! Expand your expertise with high-quality training - study the Copywriting (Copy) course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the online training course. This Diploma in Copywriting at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! The Copywriting (Copy) course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This Copywriting (Copy) training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Copywriting (Copy) Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another certificate accredited by CPDQS. Get a free student ID card! (£10 postal charges will be applicable for international delivery). Innovative and engaging content. Free assessments. 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Copywriting (Copy) course: Module 1: Introduction Module 2: Basics Module 3: Eye-Catching Headlines Module 4: Attention-Grabbing Advertisements Module 5: Essential Copywriting Skills Module 6: Online Copywriting Module 7: Press Related Copywriting Module 8: Print Media Copywriting Module 9: Copywriting for Mainstream Media Module 10: Copywriting for Other Media Module 11: How to Write Better Copy Module 12: Final Tips Assessment Process After completing an online course module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the Diploma in Copywriting at QLS Level 5 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Certificates Certificate Accredited by CPD QS Digital certificate - £10 Diploma in Copywriting at QLS Level 5 Hard copy certificate - £119 After successfully completing the Diploma in Copywriting at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for International Delivery Certificate Accredited by CPD QS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)
The Updated Care Certificate (Standards 1 to 15) Course in the market comes with additional 2 career development Courses as a gift. FREE Course 01: Healthcare Assistant FREE Course 02: Medical Law Ever wondered about the need for a care certificate in your CV to boost up your portfolio? Are you looking for flexible working hours in your desired 'care' career to avoid the 9-5 rut? Well, you have plenty of options! A huge role that depicts your future in an ever so fruitful manner is the Care Certificate which comprises fifteen standards. Hence, we bring you this comprehensive Care Certificate (Standards 1 to 15) course to enhance your skills, which is convenient for all! This course is here to make your life less complicated, enjoyable and very fulfilling! This Certificate in Care Certificate Preparation at QLS Level 2 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 60 CPD points) to make your skill development & career progression more accessible than ever! Why Prefer This Care Certificate (Standards 1 to 15) Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS after completing the Care Certificate (Standards 1 to 15) course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. A Care Certificate is like a 'ride or dies' aspect of a person's induction that an employer must supply in order to comply with legal requirements and a fundamental set of fifteen standards. And this Care Certificate (Standards 1 to 15) is nothing short of understanding your needs and providing contentment in your unanswered questions to amplify your skills and knowledge of care! So treat yourself to prepare like the best version of yourself for receiving the care certificate offered by the different renowned organisations. This Care Certificate (Standards 1 to 15) course will act as a powerful element in shaping your healthcare and social care profession. You will learn about the brief interpretation of the fifteen standards titled Understand Your Role, Your Personal Development, Duty of Care, equality and diversity and so on. This course will make the path for you to discover unlimited opportunities in your profession and help face any challenges on your road. By reflecting upon this Care Certificate (Standards 1 to 15) course, you can be a reason for your clients' happiness, satisfaction and prayers through potential skills, sincerity, honesty and hard work! Make us a part of your adventurous success in your career by enrolling in this Care Certificate (Standards 1 to 15) course right away! Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the course: Framework And Information Leaflet Standard 01: Understand Your Role Standard 02: Your Personal Development Standard 03: Duty of Care Standard 04: Equality and Diversity Standard 05: Work in A Person-Centred Way Standard 06: Communication Standard 07: Privacy and Dignity Standard 08: Fluids and Nutrition Standard 09: Awareness of Mental Health, Dementia and Learning Disabilities Standard 10: Safeguarding Adults Standard 11: Safeguarding Children Standard 12: Basic Life Support Standard 13: Health and Safety Standard 14: Handling Information Standard 15: Infection Prevention and Control Assessment Process After completing an online course module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the Certificate in Care Certificate Preparation at QLS Level 2exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Care Certificate (Standards 1 to 15) course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path In the UK, Care Certificate holders can receive an annual pay in the range of £20,000 to £35,000 annually. Certificates Certificate of completion Digital certificate - £10 Certificate in Care Certificate Preparation at QLS Level 2 Hard copy certificate - £79 Show off Your New Skills with a Certificate of Completion After successfully completing the Certificate in Care Certificate Preparation at QLS Level 2, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 79 GBP inside the UK 89 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)
