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2124 Conflict courses delivered Online

Contract Project Manager

4.8(9)

By Skill Up

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this

Contract Project Manager
Delivered Online On Demand8 hours 2 minutes
£25

Virtual Assistant Business Course

4.3(43)

By John Academy

[vc_row][vc_column][vc_column_text] Description: Are you interested in a career as a virtual assistant? Are you considering setting up a virtual assistant business? If so, then this Virtual Assistant Business Course will equip you with the practical knowledge and skills you need to kickstart your career. Are you wondering what the role of a virtual assistant entails? Are you looking for tools and guidance to set up your business? Wonder no more! This course will teach you about virtual assistant business from scratch. You will be introduced to VA business basics and the wide-ranging skills of a virtual assistant. In this virtual assistant training course, you will explore planning and evaluation and conflict and conflict management. You will also be able to make an informed decision about the services you provide and how to keep within budget. On successful completion of this virtual assistant course, you will have the practical skills and background knowledge to develop a business plan. You will also receive a certificate of achievement, which you can use to take steps to become a fully qualified virtual assistant. Who is the course for? Businessmen or investors who want to put up new virtual assistant business. People who have an interest in becoming a virtual assistant. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Virtual Assistant Business Course is a useful qualification to possess, and would be beneficial for the following careers: Assistants Businessmen Entrepreneurs Investors Marketing Managers Marketing Specialists. [/vc_column_text][/vc_column][/vc_row] Virtual Assistant Business Course Introduction To Virtual Assistant 00:15:00 What Skills Are Needed 00:15:00 Arranging A Work Area 00:15:00 Decide What Services You Will Offer To Accept 00:15:00 How to Know Your Budget 00:10:00 Have A Business Plan 00:10:00 Using Sites Like Scriptlance To Find Clients 00:15:00 Marketing Strategies to Get Clients 00:15:00 Handling Clients Correctly 00:10:00 Wrapping Up 00:05:00 Mock Test Mock Exam- Virtual Assistant Business Course 00:20:00 Final Exam Final Exam- Virtual Assistant Business Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Virtual Assistant Business Course
Delivered Online On Demand2 hours 45 minutes
£18

Workplace Productivity Training

4.7(160)

By Janets

Ensure your work environment and business is operating at its full potential by taking our best-selling Workplace Productivity Training Course. It can be all too easy to let quality and standards slip in an organisation during difficult times. This can then lead to ongoing problems with customer service expectations and marketplace reputations. You can prevent or stop this potential slide into trouble with this comprehensive tutorial. Each interactive module can be taken online from any location and focuses on a vital component of organisational management and planning. By completing this training, you will be in a position to excel in any supervisory or managerial role in a result-driven company. You will be shown ten ways to quickly improve productivity, alongside helpful tips for organisational changes and communication techniques that will make the tasks easier. Aspects and recommendations for time management are presented, as well as essential methods for preventing conflict from disrupting work routines. You will also be given a masterclass in the factors of health, safety, and wellness in the workplace, in addition to the importance of handling stress and anxiety in today's ever-changing society. The course provides a total learning experience that any serious business person will find invaluable. If you want to inspire the best in your business, look to the future and enrol today. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Workplace Productivity Training course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Workplace Productivity Training course Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Assessment  To successfully complete the Workplace Productivity Training course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for a CPD-accredited certificate as proof of your subject-knowledge. Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Workplace Productivity Training course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: Ways to Improve Workplace Productivity Ways to Improve Workplace Productivity 00:30:00 Module 02: Organisational Skills to Improve Productivity Organisational Skills to Improve Productivity 00:10:00 Module 03: Productive Communication Skills in the Workplace Productive Communication Skills in the Workplace 00:15:00 Module 04: Productive Time Management Productive Time Management 00:30:00 Module 05: Conflict Management Conflict Management 00:05:00 Module 06: Health, Safety and Wellness in the Workplace Health, Safety and Wellness in the Workplace 00:15:00 Module 07: Managing Stress and Coping Anxiety in the Workplace Module 07: Managing Stress and Coping Anxiety in the Workplace 00:10:00 Mock Exam Mock Exam - Workplace Productivity Training 00:20:00 Final Exam Final Exam - Workplace Productivity Training 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Workplace Productivity Training
Delivered Online On Demand2 hours 35 minutes
£25

Operations Management Certification Level 3

4.7(160)

By Janets

Our best-selling Operations Management Course will provide expert guidance needed to create and maintain the optimum efficiency of business processes in your organisation. This comprehensive package presents all the principles and actions required for you to excel as a first-class designer and controller of a high-performing company. The information and skills gained here could elevate your business's potential, and your career progression. This tutorial will provide a full overview of all the departmental disciplines that will need to be mastered, including Project Management, Quality Control, and Risk Recovery. You will be trained in how to deliver excellent communication, conflict resolution, and business writing. In short, everything that is required to become an outstanding Operations Manager is supplied for you right here in these superlative online learning modules. The Operations Management Course provides a great way to gain all of these operational protocols in the shortest time possible and study in any environment. This learning package has been crafted to give the learner the full range of requisite skills, with the addition of innovative study tools and interactive components. It is designed to swiftly deliver all the knowledge needed for a team leader or departmental manager to take their organisation to its full potential. Why choose this Operations Management Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who is this course for? This course is primarily aimed at individuals who work in organisations that are looking to improve and excel in their chosen field continually. Experts and champions trained in Lean and Six Sigma can drive those cultural changes. Career Path The information presented in the Operations Management Course will benefit some roles across several business areas but is primarily aimed at senior operational staff looking to provide continuous improvements in their organisation. So, it would significantly enhance the following careers or roles:  Operations Manager Facilities Manager Site Manager Human Resources Manager Project Manager Business Development Advisor Course Content Module 01: Introduction to Operations Management Introduction to Operations Management 00:20:00 Module 02: Project Management Project Management 00:19:00 Module 03: Business Development and Succession Planning Business Development and Succession Planning 00:26:00 Module 04: Process Management Process Management 00:24:00 Module 05: Supply Chain Management Supply Chain Management 00:23:00 Module 06: Planning & Forecasting Operations Planning & Forecasting Operations 00:22:00 Module 07: Procurement & Purchasing Management Procurement & Purchasing Management 00:20:00 Module 08: Manufacturing & Delivery Operations Manufacturing & Delivery Operations 00:16:00 Module 09: Quality Management Quality Management 00:20:00 Module 10: Managing Risk and Recovery Managing Risk and Recovery 00:26:00 Module 11: Performance Management Performance Management 00:26:00 Module 12: Talent Management Talent Management 00:20:00 Module 13: Communication Skills Communication Skills 00:26:00 Module 14: Negotiation Techniques Negotiation Techniques 00:16:00 Module 15: Conflict Management Conflict Management 00:16:00 Module 16: Stress Management Stress Management 00:19:00 Module 17: Time Management Time Management 00:37:00 Module 18: Business Environment Business Environment 00:18:00 Module 19: Business Writing Skills Business Writing Skills 00:41:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Operations Management Certification Level 3
Delivered Online On Demand7 hours 15 minutes
£25

Legal Support Services Manager

By Compliance Central

Are you looking to enhance your Legal Support Services Manager skills? If yes, then you have come to the right place. Our comprehensive course on Legal Support Services Manager will assist you in producing the best possible outcome by mastering the Legal Support Services Manager skills. The Legal Support Services Manager course is for those who want to be successful. In the Legal Support Services Manager course, you will learn the essential knowledge needed to become well versed in Legal Support Services Manager. Our Legal Support Services Manager course starts with the basics of Legal Support Services Manager and gradually progresses towards advanced topics. Therefore, each lesson of this Legal Support Services Manager course is intuitive and easy to understand. Why would you choose the Legal Support Services Manager course from Compliance Central: Lifetime access to Legal Support Services Manager course materials Full tutor support is available from Monday to Friday with the Legal Support Services Manager course Learn Legal Support Services Manager skills at your own pace from the comfort of your home Gain a complete understanding of Legal Support Services Manager course Accessible, informative Legal Support Services Manager learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Legal Support Services Manager Study Legal Support Services Manager in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Legal Support Services Manager Course Legal Support Services Manager Curriculum Breakdown of the Legal Support Services Manager Course Course Outline: Module 01: Introduction to Legal Secretary Module 02: English Law & Legal Systems Module 03: Law of Contract & Law of Tort Module 04: Wills, Probate, Estate Law Module 05: Property Law & Conveyancing Practice Module 06: Criminal Law Module 07: Understanding Criminal Psychology Module 08: Contract & Business Law Module 09: Family Law and Insurance Practice Module 10: Conflict and Conflict Resolution Module 11: Professional Writings and Documents Module 12: Document Proofreading and Editing Module 13: Meeting Management & Minute Taking Module 14: Data Management and Record-Keeping Module 15: Other Essential Skills for Secretarial Role Module 16: Human Rights CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Legal Support Services Manager course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Legal Support Services Manager. It is also great for professionals who are already working in Legal Support Services Manager and want to get promoted at work. Requirements To enrol in this Legal Support Services Manager course, all you need is a basic understanding of the English Language and an internet connection. Career path Legal Operations Manager: £40,000 to £80,000 per year Legal Project Manager: £35,000 to £65,000 per year Compliance Manager: £45,000 to £80,000 per year Contracts Manager: £35,000 to £60,000 per year Legal Technology Manager: £40,000 to £75,000 per year Legal Support Services Supervisor: £30,000 to £50,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Legal Support Services Manager
Delivered Online On Demand7 hours
£12

Legal Executive Assistant

By Compliance Central

Are you looking to enhance your Legal Executive Assistant skills? If yes, then you have come to the right place. Our comprehensive course on Legal Executive Assistant will assist you in producing the best possible outcome by mastering the Legal Executive Assistant skills. The Legal Executive Assistant course is for those who want to be successful. In the Legal Executive Assistant course, you will learn the essential knowledge needed to become well versed in Legal Executive Assistant. Our Legal Executive Assistant course starts with the basics of Legal Executive Assistant and gradually progresses towards advanced topics. Therefore, each lesson of this Legal Executive Assistant course is intuitive and easy to understand. Why would you choose the Legal Executive Assistant course from Compliance Central: Lifetime access to Legal Executive Assistant course materials Full tutor support is available from Monday to Friday with the Legal Executive Assistant course Learn Legal Executive Assistant skills at your own pace from the comfort of your home Gain a complete understanding of Legal Executive Assistant course Accessible, informative Legal Executive Assistant learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Legal Executive Assistant Study Legal Executive Assistant in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Legal Executive Assistant Course Legal Executive Assistant Curriculum Breakdown of the Legal Executive Assistant Course Course Outline: Module 01: Introduction to Legal Secretary Module 02: English Law & Legal Systems Module 03: Law of Contract & Law of Tort Module 04: Wills, Probate, Estate Law Module 05: Property Law & Conveyancing Practice Module 06: Criminal Law Module 07: Understanding Criminal Psychology Module 08: Contract & Business Law Module 09: Family Law and Insurance Practice Module 10: Conflict and Conflict Resolution Module 11: Professional Writings and Documents Module 12: Document Proofreading and Editing Module 13: Meeting Management & Minute Taking Module 14: Data Management and Record-Keeping Module 15: Other Essential Skills for Secretarial Role Module 16: Human Rights CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Legal Executive Assistant course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Legal Executive Assistant. It is also great for professionals who are already working in Legal Executive Assistant and want to get promoted at work. Requirements To enrol in this Legal Executive Assistant course, all you need is a basic understanding of the English Language and an internet connection. Career path Legal Executive Assistant: £22,000 to £45,000 per year Legal Administrator: £20,000 to £35,000 per year Legal Secretary: £18,000 to £40,000 per year Paralegal: £20,000 to £40,000 per year Legal Compliance Officer: £25,000 to £50,000 per year Legal Office Manager: £30,000 to £55,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Legal Executive Assistant
Delivered Online On Demand7 hours
£12

Security Officer & CCTV Operator Training - QLS Endorsed

4.7(26)

By Academy for Health and Fitness

>> 12-Hour Knowledge Knockdown! Prices Reduced Like Never Before << Have you ever considered a career in security? The security industry in the UK is booming, with an estimated 2 million people employed in the sector. Average salaries for CCTV operators and security specialists can range from £20,000 to £35,000+, and there's a healthy job vacancy rate. Are you observant and enjoy working independently? If so, a career in security could be a perfect fit for you. This Security Officer & CCTV Operator training bundle equips you with the skills to excel in this exciting field. This CCTV Operator Training Bundle Contains 4 of Our Premium Courses for One Discounted Price: Course 01: Diploma in Security Management at QLS Level 5 Course 02: CCTV Operator Course Course 03: Basic Security Guard Training Course 04: Door Supervisor This all-inclusive Security Officer, CCTV Operator, & Door Supervisor bundle comprises four meticulously curated courses. Each course is built to enhance your critical thinking, surveillance skills, risk management and problem-solving capabilities - all highly valuable skills within the security industry. You'll learn security principles, access control, CCTV operation, emergency response, and conflict resolution, preparing you for a rewarding career. Learning Outcomes of Security Officer & CCTV Operator Training Apply security management principles in real-world scenarios. Operate CCTV systems effectively for surveillance and incident detection. Perform essential security guard duties with confidence. Uphold health and safety regulations within a security setting. Master effective communication and conflict resolution techniques. Gain a comprehensive understanding of UK security legislation. By equipping you with the necessary skills and qualifications, this Security Officer & CCTV Operator Training bundle opens doors to exciting opportunities within the security industry. Invest in your future, enrol today! Why Choose Our Security Officer & CCTV Operator bundle? Get a Free CPD Accredited Certificate upon completion of Security Officer & CCTV Operator Get a free student ID card with Security Officer & CCTV Operator Training The Security Officer & CCTV Operator is affordable and simple to understand Lifetime access to the Security Officer & CCTV Operator course materials The Security Officer & CCTV Operator comes with 24/7 tutor support Start your learning journey straightaway with our Security Officer & CCTV Operator Training! *** Course Curriculum *** Course 01: Security Management Module 01: Introduction to Security Management Module 02: Organisational Security Management Module 03: Security Risk Analysis and Risk Reduction Module 04: Physical and Information Security Protection Module 05: Business Resilience and Crisis Management Module 06: Cyber Security and Fraud Prevention Module 07: Security Investigations and Threat Awareness Module 08: Laws and Regulations Course 02: CCTV Operator Course Module 01: Operational Requirement Module 02: CCTV Operator Skills And Ability Module 03: Basics Of CCTV Module 04: Technical Guidance Module 05: Monitoring CCTV Cameras Module 06: Watch Surveillance Module 07: Data Protection Regulations Module 08: Job Requirements Of A CCTV Operator =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the Security Officer & CCTV Operator Training course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*4 = £51) CPD Hard Copy Certificate:£29.99 (Each) CPD 190 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Security Officer & CCTV Operator Training bundle is suitable for everyone. This bundle is ideal for: Security enthusiasts Individuals seeking SIA licenses Career changers Progression: You can further enrol in - Highfield Level 2 Award for Security Officers in the Private Security Industry Level 2 Award for Working as a Security Officer within the Private Security Industry (RQF) Chief Information Security Officer (CCISO) Level 2 Award for Working as a CCTV Operator (Public Space Surveillance) within the Private Security Industry (RQF) Requirements You will not need any prior background or expertise in this Security Officer & CCTV Operator Training bundle. Career path This Security Officer & CCTV Operator Training Training bundle will allow you to kickstart or take your career in the related sector to the next stage. Security Guard CCTV Operator Door Supervisor Security Team Leader Loss Prevention Officer Security Consultant Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this Security Officer & CCTV Operator Training bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29 Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Security Management at QLS Level 5 Hard copy certificate - £119 Please note that International students have to pay an additional £10 as a shipment fee.

Security Officer & CCTV Operator Training - QLS Endorsed
Delivered Online On Demand24 hours
£31

Alcohol Personal Licence Holder

5.0(5)

By Wimbledon Training Services

This course is intended to provide you with the knowledge you need to complete the test to become a personal licence holder. It covers all the major topics relating to UK licencing law, responsibilities and penalties for breaching these. It also looks in detail at the issue of age verification including an interactive element to support learning in this area.

Alcohol Personal Licence Holder
Delivered Online On Demand
£150

CPD Webinar Package for Property & Construction Professionals

5.0(25)

By Property Elite

Contribute towards your RICS CPD requirements for the year with online webinars from Property Elite. This package contains over 30 hours of online webinars (formal CPD), which you can top up with your own informal CPD via structured reading after you watch each recorded session. Perfect for qualified AssocRICS surveyors and Chartered Surveyors, as well as RICS APC and AssocRICS candidates. Our CPD webinars cover topics relevant to most pathways, including both technical and mandatory competencies and current hot topics.

CPD Webinar Package for Property & Construction Professionals
Delivered Online On Demand12 weeks
£250

Working With Aggressive People

By OnlineCoursesLearning.com

Working With Aggressive People Certification Unfortunately, aggressive people are everywhere. Regardless of what your type of job is or your role within your organisation, there is a good chance that you are going to have to work with an aggressive individual at some point. If you are not prepared, this can create a lot of stress and anxiety, which can make work seem unbearable and it can quickly spill over into your personal life. Learning how to cope before it becomes problematic is the best way to handle what could otherwise be a potentially difficult situation. This course goes into detail about how to work well, even if one or more of your colleagues has an aggressive personality. It begins by discussing the various types of aggression that you are likely to encounter at work. Next, we review a few strategies that are successful when used with aggressive people. One of these strategies is to become more assertive in your own communication, which is covered in detail. Finally, we give you instructions on how to quickly resolve workplace issues to reduce the impact of any aggressive behaviour.   You Will Learn: The difference between hostile expressions, obstructive behaviours and direct aggression How to identify which category of aggressive behaviour you are dealing with at any given time The different ways in which passive-aggressive and overtly aggressive individuals behave at work The best strategies you can use in order to deal with aggressive behaviour The importance of assertive communication at work, especially when dealing with aggressive colleagues Benefits of Taking This Course: Working in a calmer, healthier and more positive environment Learning the importance and versatility of 'I' statements when dealing with an aggressive person at work Learning how to build up your assertive communication skills Learning the three-step conflict resolution method and how you can apply it to tense situations involving aggressive individuals Feeling less stressed while at work

Working With Aggressive People
Delivered Online On Demand
£50