975 Conflict Resolution courses

Advanced Diploma in Health and Safety Description: For obvious reasons anyone can be at health risk at any place, be it your own work place or somewhere else. Therefore it is important to exercise safety procedures in the workplace, which you can learn from this Advanced Diploma in Health and Safety course. This course is divided into three sections, each focusing on helping you improve the health and safety standards in the workplace. To do this though, you need to learn the basics of health and safety, and that is exactly what the first section is about. Here, you will look into health and safety related accidents and issues, find out about workplace hazards, understand legal aspects and find out more about RIDDOR. In the next section - titled 'Health and Safety at Workplace' - you find out more about a managers role, find out about different types of hazards, manage stress, and write and implement a safety plan. Finally, you look into the importance of workplace safety through learn about compulsory rules, dealing with issues and concerns, conflict resolution and so much more. This course is the ultimate guide for implementing health and safety as it cover a diverse group of topics, and you would do well to get it now. Who is the course for? Business professionals who need to learn about workplace health and safety methods People who have an interest in knowing how to handle health and safety Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. However, you can also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Health and Safety course is a useful qualification to possess, and would be beneficial for the following careers: Health Safety Instructor Health & Safety Representative Businessmen Entrepreneur Human Resource Manager Life Coach Mentor. Updated Version-Advanced Diploma in Health and Safety Module 1: Health and Safety at Work and the Laws 00:23:00 Module 2: Managing for Health and Safety 00:31:00 Module 3: Risk Assessment and Common Risks 00:21:00 Module 4: Accidents and Ill Health at Work 00:17:00 Module 5: Incident Management at Work 00:25:00 Module 6: Electrical, Fire and Gas Safety 00:25:00 Module 7: Measures of Fire Safety 00:25:00 Module 8: Fire Emergency: Evacuation Procedures 00:15:00 Module 9: The Fire Plan and Safety Arrangements 00:20:00 Module 10: Manual Handling Hazards and Injuries 00:23:00 Module 11: Manual Handling Risk Control 00:28:00 Module 12: Safe Lifting Techniques 00:15:00 Module 13: Working at Height 00:22:00 Module 14: Work at Height Equipment 00:21:00 Module 15: Working in Confined Spaces and the Laws 00:19:00 Module 16: Control Measures for Working in Confined Spaces 00:25:00 Module 17: Emergency Procedures for Working in Confined Spaces 00:18:00 Module 18: Safety in Different Work Settings 00:21:00 Module 19: Work Equipment Hazards and Risk Control 00:22:00 Module 20: Other Health and Safety Hazards at Work 00:23:00 Module: 21: Basic First-Aid Techniques 00:20:00 Module 22: Dealing with Minor Injuries at Workplace 00:25:00 Module 23: Call for an Emergency 00:07:00 Module 24 Health Problems Related to Hazardous Substances 00:29:00 Module 25: Identifying Hazardous Substances 00:25:00 Module 26: Control Measures and Monitoring 00:29:00 Module 27: Implementation of Control Measures 00:22:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00 Old Version-Advanced Diploma in Health and Safety Health and Safety at Workplace Introduction 00:15:00 Health and Safety Related Accidents and ill-health 00:30:00 Legal Responsibilities and Requirements 00:30:00 Managing health and safety in Workplace 01:00:00 Health and Safety in The workplace 01:00:00 Workplace Hazards, Slips and Trips 01:00:00 General fire safety 00:30:00 Work at height 01:00:00 Building work 01:00:00 Machinery safety 01:00:00 Plant and equipment maintenance 01:00:00 Workplace transport 01:00:00 Lifting and handling 01:00:00 Noise, Vibration 01:00:00 Electricity 01:00:00 Harmful substances 01:00:00 Flammable and explosive substances 01:00:00 Managing health, Stress and Emergency Procedures 01:00:00 Role of Employer or Managers and PPE 01:00:00 Importance of Workplace Safety Why Workplace Health & Safety are Important 01:00:00 It Takes Team Effort! 01:00:00 Some Rules are Compulsory 00:30:00 Rewarding Compliance 00:30:00 You Need a Backup Plan Always 01:00:00 Dealing with Issues and Concerns 00:30:00 How to Deal with Noncompliance 00:15:00 Remember What the Workplace is for 01:00:00 Make Your Workplace a Good Place 00:30:00 Conflict Resolution 00:30:00 Are Dress Codes Appropriate? 00:30:00 Minimizing Distractions 01:00:00 People Who Work After Hours 01:00:00 Your Fire Safety Plan 01:00:00 Being Organized 00:30:00 Plan for Emergencies 00:30:00 Promoting a Safe Environment 00:30:00 Do You Need Security Guards? 00:15:00 Special Situations: The Handicapped 00:15:00 Health and Safety at Workplace (for USA) Module One - Getting Started 00:30:00 Module Two - An Overview 00:30:00 Module Three - Types of Hazards 00:30:00 Module Four - Managers Role 00:30:00 Module Five - Training 01:00:00 Module Six - Stress Management 01:00:00 Module Seven - Workplace Violence 00:30:00 Module Eight - Identifying Your Company Hazards 00:30:00 Module Nine - Drug & Alcohol Abuse 01:00:00 Module Ten - Writing the Safety Plan 00:30:00 Module Eleven - Implement the Plan 01:00:00 Module Twelve - Wrapping Up 00:30:00 Recommended Reading Recommended Reading: Advanced Diploma in Health and Safety 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Advanced Diploma in Health and Safety 00:30:00 Final Exam Final Exam- Advanced Diploma in Health and Safety 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Training, in broad terms, is the process of teaching someone or a group of people to do something new or better. However, for the professional trainer, effective and efficient training entails far more than this. The purpose of this Train the Trainer course is to introduce the skills, knowledge, and character traits that are at the heart of effective training. Effective training requires far more than simply presenting candidates with new ideas and expecting them to respond appropriately. The effective trainer is a charismatic and inspirational leader who naturally develops trust and respect in delegates. Through this Train the Trainer course you will learn how to identify and respond to individual candidates' unique needs, engage even the most difficult audiences, and become a confident communicator. Learn about the art of effective performance management, the value of conflict resolution skills, and a detailed breakdown of the effective workshop planning process. Learning Outcomes After completing this Train the Trainer Course course, learner will be able to: Gain in-depth knowledge about adult learners Understand training styles Gain a solid understanding of today's learner Know how to write instructional objectives Understand selecting, designing, and developing active-training methods Know how to evaluate training Know how to train across cultures Understand storytelling as a training technique Know how to use technology in training Why Choose Train the Trainer Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Train the Trainer Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. ***Others Benefits of this Train the Trainer Course Free PDF Certificate Lifetime Access Unlimited Retake Exam [ Note: Free PDF certificate as soon as completing the Train the Trainer Course] Detailed course curriculum /\ Train the Trainer Course /\ Module 01: Assessing Needs Module 02: Understanding Adult Learners Module 03: Training Styles Module 04: Understanding Today's Learner Module 05: Writing Instructional Objectives Module 06: Writing an Instructional Plan Module 07: Selecting, Designing, and Developing Active-Training Methods Module 08: Delivering Training Module 09: Using Visual Aids Module 10: Working with Groups Module 11: Using Creativity Module 12: Evaluating Training Module 13: Training Across Cultures Module 14: Storytelling as a Training Technique Module 15: Using Technology in Training Module 16: Training on the Job Module 17: Training During Tough Times Module 18: The Business of Consulting: Internal and External Assessment Method After completing each module of the Train the Trainer Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Train the Trainer course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Train the Trainer Course is ideal for both existing and future trainers, as well as business owners, managers, human resources personnel, and anyone involved in employee training or development. Requirements There are no specific requirements for this Train the Trainer Course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included

In the vibrant legal world, the role of a Legal Receptionist stands out, acting as the vital link between clients and legal professionals. A Legal Receptionist not only welcomes clients and manages communication but delves into intricate aspects of law, from contract to property. In the UK, the demand for Legal Receptionists has surged with a notable rise of 20% over the past five years, reflecting the expansion of the legal sector. Our Legal Receptionist - Legal Office Reception and Communication course is meticulously curated to ensure you grasp these nuances thoroughly. Beginning with the bedrock of the legal system, the module on English Law provides insights into its history, structure, and operation. This foundational knowledge will serve as the base upon which you'll build your understanding of more specific legal areas. Why would you choose the Legal Receptionist course from Compliance Central: Lifetime access to Legal Receptionist course materials Full tutor support is available from Monday to Friday with the Legal Receptionist course Learn Legal Receptionist skills at your own pace from the comfort of your home Gain a complete understanding of Legal Receptionist course Accessible, informative Legal Receptionist learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Legal Receptionist Study Legal Receptionist in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Legal Receptionist Course Legal Receptionist Curriculum Breakdown of the Legal Receptionist Course Course Outline: Module 01: Introduction to Legal Secretary Module 02: English Law & Legal Systems Module 03: Law of Contract & Law of Tort Module 04: Wills, Probate, Estate Law Module 05: Property Law & Conveyancing Practice Module 06: Criminal Law Module 07: Understanding Criminal Psychology Module 08: Contract & Business Law Module 09: Family Law and Insurance Practice Module 10: Conflict and Conflict Resolution Module 11: Professional Writings and Documents Module 12: Document Proofreading and Editing Module 13: Meeting Management & Minute Taking Module 14: Data Management and Record-Keeping Module 15: Other Essential Skills for Secretarial Role Module 16: Human Rights Legal Receptionist - Legal Office Reception and Communication Course Learning Outcomes: Grasp key Legal Receptionist responsibilities and duties. Understand core UK legal systems as a Legal Receptionist. Develop Legal Receptionist expertise in contract and tort law. Enhance Legal Receptionist skills in professional writings. Manage meetings and data effectively as a Legal Receptionist. Gain insights into human rights relevant to a Legal Receptionist. Master document proofreading and editing as a Legal Receptionist. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Who is this Course for? This Legal Receptionist course is ideal for: Aspiring Legal Receptionists. Administrative Professionals in the Legal Field. Law Students seeking auxiliary knowledge. Career Switchers targeting the Legal Sector. Requirements To enrol in this Legal Receptionist course, all you need is a basic understanding of the English Language and an internet connection. Career path Career Path: Junior Legal Receptionist: £20,000 - £22,000 per year. Legal Receptionist: £23,000 - £27,000 per year. Senior Legal Receptionist: £28,000 - £30,000 per year. Legal Administrative Assistant: £30,000 - £35,000 per year. Legal Office Manager: £36,000 - £40,000 per year. Legal Affairs Coordinator: £41,000 - £45,000 per year. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

The Contemporary Human Resource Management course provides a comprehensive overview of key HRM principles essential for navigating the complexities of the modern workplace. In today's dynamic business landscape, where talent acquisition, retention, and development are critical for organizational success, understanding concepts like Strategic Human Resource Management and Employee Hiring is paramount. Performance Management and Conflict Management modules equip individuals with tools to foster productivity and mitigate workplace disputes effectively. Moreover, learning about Health and Safety Management ensures compliance with regulations, safeguarding both employees and employers. Proficiency in HRM not only enhances one's professional capabilities but also opens doors to job opportunities in the UK, where demand for skilled HR professionals remains high. According to recent surveys, HR managers in the UK earn competitive salaries, with averages ranging from £30,000 to £50,000 annually. The advantages of this course are evident in the growing demand for HR professionals, with job opportunities expected to increase by 9% in the coming years. Acquiring HRM expertise is not just beneficial for career advancement but also for contributing positively to organizational success and employee well-being in today's evolving work environment. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Human Resource Management Module 02: Strategic Human Resource Management Module 03: Employee Hiring Module 04: Performance Management Module 05: Conflict Management Module 06: Health and Safety Management Learning Outcomes: Analyse key HRM concepts for effective workforce management and planning. Implement strategic HRM practices aligning with organizational goals and objectives. Demonstrate proficiency in employee recruitment and selection processes. Evaluate and enhance employee performance through strategic performance management techniques. Apply conflict resolution strategies within the framework of HRM policies. Implement health and safety protocols fostering employee well-being and compliance. CPD 10 CPD hours / points Accredited by CPD Quality Standards Introduction to Contemporary Human Resource Management 1:31:14 1: Module 01: Introduction to Human Resource Management Preview 15:34 2: Module 02: Strategic Human Resource Management 14:23 3: Module 03: Employee Hiring 15:58 4: Module 04: Performance Management 15:54 5: Module 05: Conflict Management 13:59 6: Module 06: Health and Safety Management 14:26 7: CPD Certificate - Free 01:00 Who is this course for? This Human Resource Management course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Human Resource Management. Moreover, this course is ideal for: Aspiring HR professionals seeking foundational knowledge in HRM practices. Managers aiming to align HR strategies with organizational goals. Individuals transitioning to HR roles for career growth. Employees involved in recruitment, performance, and conflict management. Professionals responsible for health and safety compliance in organizations. Requirements There are no requirements needed to enrol into this Human Resource Management course. We welcome individuals from all backgrounds and levels of experience to enrol into this Human Resource Management course. Career path After finishing this Human Resource Management course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Human Resource Management are: HR Officer - £22K to 30K/year. Recruitment Consultant - £20K to 35K/year. Training Coordinator - £22K to 32K/year. Health and Safety Advisor - £25K to 40K/year. Employee Relations Manager - £30K to 45K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now With a single payment you will gain access to Training of Compliance Officer Level 3 including 10 Career development courses, original hardcopy certificate, transcript and a student ID card which will allow you to get discounts on things like music, food, travel and clothes etc. Learn how to manage workplace internals and risks adequately and become a valued employee of your company by enrolling in the Training of Compliance Officer Level 3 course. The course covers a wide range of compliance fundamentals, including office responsibilities and the risk management process. Upon successfully completing the course, you will be equipped with workplace management, problem-solving, and conflict resolution skills that will enhance your professional development to the greatest extent. Take this course anywhere and at any time. Don't let your lifestyle limit your learning or your potential. Training of Compliance Officer Level 3 will provide you with the CPD certificate that you'll need to succeed. Gain experience online and interact with experts. This can prove to be the perfect way to get noticed by a prospective employer and stand out from the crowd. Training of Compliance Officer Level 3 has been rated and reviewed highly by our learners and professionals alike. We have a passion for teaching, and it shows. All of our courses have interactive online modules that allow studying to take place where and when you want it to. The only thing you need to take Training of Compliance Officer Level 3 is Wi-Fi and a screen. You'll never be late for class again. Experienced tutors and mentors will be there for you whenever you need them, and solve all your queries through email and chat boxes. Benefits you'll get choosing Apex Learning for this Compliance Officer: One payment, but lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home What other courses are included with this Training? Level 2 Microsoft Office Essentials Microsoft Teams Leadership & Management Diploma Working from Home Essentials Mental Health and Working from Home Online Meeting Management Effective Communication Skills Time Management Report Writing Emotional Intelligence and Human Behaviour Curriculum ***Training of Compliance Officer Level 3*** Module 01: Introduction to Compliance Module 02: Compliance Management System Module 03: Basic Elements of Effective Compliance Module 04: Compliance Audit Module 05: Compliance and Ethics Module 06: Introduction to Risk and Basic Risk Types Module 07: Further Risk Types Module 08: Introduction to Risk Management Module 09: Risk Management Process Module 10: Risk Assessment and Risk Treatment Module 11: Types of Risk Management How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this Training. It is available to all students, of all academic backgrounds. Requirements Our Training of Compliance Officer Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having this CPD certificate will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Training of Compliance Officer Level 3) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

🤝 Embrace Healing and Harmony: Understanding Forgiveness Course! 🕊️ Are you ready to embark on a transformative journey towards understanding forgiveness and its profound impact on our lives? Enroll in our Understanding Forgiveness course, a comprehensive exploration meticulously crafted to guide you through the intricate pathways of forgiveness. Join us on a profound exploration where healing meets enlightenment, empowering you to cultivate compassion and foster reconciliation in every aspect of your life. 🌟 Module 1: Introduction to Forgiveness Embark on your journey with Module 1, offering a profound introduction to the essence of forgiveness. Delve into the core principles and transformative power of forgiveness, laying the groundwork for your exploration. 💔 Module 2: The Nature of Hurt and Offense Explore the depths of hurt and offense in Module 2. Uncover the underlying causes and consequences of emotional pain, gaining insights into the complexities of human relationships and the wounds they may inflict. 🧠Module 3: Psychological Processes of Forgiveness Navigate the psychological pathways of forgiveness in Module 3. Explore the cognitive and emotional processes involved in letting go of resentment and embracing forgiveness, fostering inner peace and liberation. 🤲 Module 4: The Role of Empathy and Compassion Discover the transformative power of empathy and compassion in Module 4. Learn to cultivate a heart-centered approach to forgiveness, fostering understanding, empathy, and connection with oneself and others. 🤝 Module 5: Reconciliation vs. Acceptance Distinguish between reconciliation and acceptance in Module 5. Explore the nuanced differences between these paths to forgiveness, empowering you to make informed choices that align with your values and intentions. 💑 Module 6: Forgiveness in Relationships Deepen your understanding of forgiveness within the context of relationships in Module 6. Explore strategies for fostering forgiveness, rebuilding trust, and nurturing healthy, resilient connections with loved ones. 🏢 Module 7: Forgiveness in the Workplace and Community Extend the principles of forgiveness into the broader context of the workplace and community in Module 7. Discover how forgiveness can foster harmony, collaboration, and conflict resolution in professional and communal settings. 🌊 Module 8: The Challenges of Forgiveness Confront the challenges and obstacles on the path to forgiveness in Module 8. Learn strategies for overcoming resistance, navigating complexity, and embracing forgiveness as a profound catalyst for personal growth and collective healing. 🚀 Why Choose Our Understanding Forgiveness Course? Expert-Led Guidance: Learn from experienced instructors and forgiveness experts dedicated to guiding you on your journey. Holistic Approach: Explore forgiveness from multiple perspectives, incorporating psychological, emotional, and relational dimensions. Practical Applications: Engage in reflective exercises, journaling prompts, and interactive discussions to integrate forgiveness principles into your daily life. Transformative Insights: Gain profound insights and practical tools to navigate forgiveness challenges, fostering inner peace, and healing. 🎓 Who Should Enroll? Individuals Seeking Personal Growth and Healing Therapists, Counselors, and Mental Health Professionals Leaders, Managers, and Community Builders Anyone Interested in Cultivating Compassion and Reconciliation 🌐 Embrace Forgiveness, Embrace Freedom! Join us on a journey of self-discovery, healing, and transformation. Enroll now in the Understanding Forgiveness Course and unlock the transformative power of forgiveness in your life and the world around you. Your journey to healing and harmony begins here! 🌈🌟🕊️ Course Curriculum Module 1 Introduction to Forgiveness. Introduction to Forgiveness. 00:00 Module 2 The Nature of Hurt and Offense. The Nature of Hurt and Offense. 00:00 Module 3 Psychological Processes of Forgiveness. Psychological Processes of Forgiveness. 00:00 Module 4 The Role of Empathy and Compassion. The Role of Empathy and Compassion. 00:00 Module 5 Reconciliation vs. Acceptance. Reconciliation vs. Acceptance. 00:00 Module 6 Forgiveness in Relationships. Module 6 Forgiveness in Relationships. 00:00 Module 7 Forgiveness in the Workplace and Community. Forgiveness in the Workplace and Community. 00:00 Module 8 The Challenges of Forgiveness. The Challenges of Forgiveness. 00:00

Equality, Diversity & Inclusion (EDI) Once upon a time, in a world where workplaces struggled with equality, diversity, and inclusion, a bundle course transformed the narrative. Our Equality, Diversity & Inclusion (EDI) course bundle combines a diverse selection of subjects, including Employment Law, Resourcing and Managing Talent Course, and Conflict Management, to help create a harmonious and inclusive work environment. Embark on a journey that delves into the heart of workplace dynamics, addressing vital topics such as office administration, HR crisis communication, and preventing workplace violence and harassment. This carefully curated bundle empowers you with the knowledge and tools to foster a respectful, inclusive, and equal workplace for everyone. Take advantage of the opportunity to be the change-maker who leads the way in creating a better workplace culture. From learning about workplace professionalism and boundaries to mastering performance management and motivation aptitudes, this course bundle offers a wealth of information for those seeking to excel in fostering equality, diversity, and inclusion in any work environment. So Enrol today and start making a difference! This Equality, Diversity & Inclusion (EDI) Bundle Consists of the following Premium courses: Course 01: Equality and Diversity Course 02: Employment Law Course 03: Resourcing and Managing Talent Course Course 04: Conflict Management Course 05: Office Administration Certificate Course 06: HR - Crisis Communication Course 07: Preventing Workplace Violence and Harassment Course 08: Workplace Confidentiality Training Course 09: Performance Management Course 10: Motivation Skills Course 11: Assertiveness and Self-Confidence Development Learning outcomes of Equality, Diversity & Inclusion (EDI): Understand the principles of equality, diversity, and inclusion in the workplace. Familiarise yourself with employment law and its implications for organisations. Learn effective methods for resourcing and managing talent. Acquire conflict management wisdom to handle workplace disputes. Develop office administration and management abilities. Master HR crisis communication techniques. Gain insights into preventing workplace violence and harassment. Enhance your understanding of workplace professionalism, boundaries, and performance management. Enrol now in this Equality, Diversity & Inclusion (EDI) Bundle To Advance Your Career! Equality, Diversity & Inclusion (EDI) Enhance your understanding of Equality, Diversity & Inclusion (EDI) Bundle in the workplace with our comprehensive Equality, Diversity & Inclusion (EDI) Bundle. This diverse collection of courses of Equality, Diversity & Inclusion (EDI) Bundle covers various topics, from employment law to HR crisis communication, providing a well-rounded understanding of the workplace dynamics. This bundle is the perfect starting point for those looking to develop a strong foundation in fostering an inclusive work environment. Designed with your career advancement in mind, this Equality, Diversity & Inclusion (EDI) Bundle bundle equips you with the necessary mastery to create a harmonious and inclusive workplace. You will learn about the intricacies of managing talent, preventing workplace harassment, and promoting workplace professionalism and boundaries, empowering you to impact your organisation positively. Course Curriculum: Equality and Diversity Course Module 01: Introduction to Equality, Diversity and Discrimination Module 02: Equality and Diversity Legislation Module 03: Integrating Equality and Diversity into Policy Module 04: Human Rights Module 05: Promoting Diversity and Social Inclusion Module 06: Equality Analysis Module 07: Links between Values, Attitudes and Beliefs Module 08: Basics of Discrimination Module 09: Stereotypes, Prejudice, Discrimination and Bias Module 10: Institutional Discrimination Module 11: Unconscious Bias Module 12: Affirmative Action Module 13: Monitoring Equality and Diversity CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Equality, Diversity & Inclusion (EDI) Bundle HR professionals seeking to expand their knowledge in equality, diversity, and inclusion. Managers and supervisors aiming to create an inclusive work environment. Office administrators looking to improve their understanding of workplace dynamics. Requirements Equality, Diversity & Inclusion (EDI) Bundle This Equality, Diversity & Inclusion (EDI) course has been designed to be fully compatible with tablets and smartphones. Career path Equality, Diversity & Inclusion (EDI) Bundle HR Manager: £35,000 - £60,000 per year Equality, Diversity, and Inclusion Specialist: £30,000 - £45,000 per year Talent Management Specialist: £28,000 - £50,000 per year Conflict Resolution Consultant: £30,000 - £55,000 per year Office Administrator: £18,000 - £30,000 per year HR Crisis Communication Specialist: £30,000 - £60,000 per year Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - £10 You will get the Hard Copy certificate for the Equality and Diversity course absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Overview We all know the rule of 'The Customer Comes First', but when do they stay with you? When can a business ensure its customer base to be loyal and retainable? While there are multiple factors at play here, but one of the keys to customer retention is quality customer service.   Businesses nowadays rely heavily on people skilled in customer service and customer satisfaction - which is often hard to come by. To bridge that skill gap, empower human resources with outstanding customer support & service capabilities, and help business owners/managers gather essential knowledge to run & manage the relevant operations smoothly, we have put together this carefully-crafted course with the help of our learning resource development team. If you are someone who wants to build a career in this promising field, our course will be your perfect guide along the road. This course focuses on providing beginners' with the base, helping moderately-skilled learners to level up their understandings, and enabling professionals to fill in the blanks of the updates within the fields of customer experience enhancement.    Reflecting the above-mentioned promises, this Customer Service course focuses on helping the learners develop the following skills: Effective communication & active listening Problem solving Attentiveness Anger Management Time Management Stress Management Conflict resolution Customer relationship management Customer experience enhancement Customer service evaluation Email writing & etiquettes Positive attitude & body language   So, enrol now, develop these in-demand skills of the 21st century and make meaningful connections with your customers around the globe.   Who is this course for? If you run a business or work for one, you have to understand what your customers want, how to serve them properly, and repeat this process - no matter what your job description says or whichever department you work in. Having said that, people falling into either one of the below groups will benefit the most from this course: Jobseekers in fields related to customer service/customer support/customer experience Amateurs or professionals with intermediate skills in the above-mentioned fields Business-owners/managers/team leaders Business students People looking to get certified in customer service   Career Path This Customer Service course paves the way for a handful of career opportunities, with roles such as: Customer Service Representative/Executive/Officer Customer Service Advisor/Specialist Customer Service Manager Also, the job roles related to customer support/customer experience will also be available to you. While the salaries for the above-mentioned jobs vary based on responsibilities, the levelwise breakdown of expected salaries are - Entry level: £16,750 - £20,750 Mid-level: £26,400 - £36,800 Senior level: £35,00 - £50,500 Course Curriculum Module 1 - Basics of Customer Service Basics of Customer Service 00:00 Module 2 - Why Customer Service Matters Why Customer Service Matters 00:00 Module 3 - What's Different about Good Service What's Different about Good Service 00:00 Module 4 - First Steps and Body Language First Steps and Body Language 00:00 Module 5 - Effective Communication Strategies Effective Communication Strategies 00:00 Module 6 - Phone Tone and Etiquette Phone Tone and Etiquette 00:00 Module 7 - Relationship Building Relationship Building 00:00 Module 8 - Turning Complaints into Opportunities Turning Complaints into Opportunities 00:00 Module 9 - E-Mail Etiquette E-Mail Etiquette 00:00 Module 10 - Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:00 Module 11 - Empowering Great Customer Service Empowering Great Customer Service 00:00 Module 12 - Evaluating and Measuring Customer Service Evaluating and Measuring Customer Service 00:00

Start your path to becoming a top-notch HR professional. Use the learning from this dynamic course to build a harmonious environment in the workplace. Learn Discrimination discrimination in the workplace.

This course has been designed to equip you with the right skills and knowledge to have  a comprehensive learning of what workplace harassment is, how to recognise harassment in today's work environment, what to do when it happens, and how to protect yourself and your employees from this type of behaviour. Description: Workplace Harassment can be based on a variety of factors that differ from one person to another, such as race, sex, and disability. This course will give you with the tools necessary to recognise harassment in the workplace as well as understand your rights and responsibilities under the law. It will also touch on safety in the workplace, which is of itself an essential item in any organisation. If you are someone who wants to pursue a career in workplace security management, then this course is very suitable for you. Who is the course for? This course would be ideal for anyone working in any workplace. This course would be great for training managers. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email.   Level 2 Certificate in Workplace Management: Harassment Module One - Getting Started 01:00:00 Module Two - The Background 01:00:00 Module Three - Developing an Anti-Harassment Policy 01:00:00 Module Four - Policies in the Workplace 01:00:00 Module Five - Proper Procedures in the Workplace 01:00:00 Module Six - False Allegations 01:00:00 Module Seven - Other Options 00:30:00 Module Eight - Sexual Harassment 01:00:00 Module Nine - Mediation 01:00:00 Module Ten - Conflict Resolution 00:30:00 Module Eleven - The Aftermath 00:30:00 Module Twelve - Wrapping Up 01:00:00 Activities Activities 00:00:00 Mock Exam Mock Exam- Level 2 Certificate in Workplace Management: Harassment 00:20:00 Final Exam Final Exam- Level 2 Certificate in Workplace Management: Harassment 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00