669 Conflict Resolution courses delivered On Demand

In today's fast-paced world, maintaining harmonious relationships can be a challenge. Enter the realm of 'Marriage Counselling: Techniques and Strategies for Healthy Relationships.' This course offers a deep dive into understanding the intricacies of marital relationships. From the foundation of open communication to the significance of apology and forgiveness, the curriculum seeks to provide comprehensive insights into fostering strong bonds. With a judicious mix of theory and real-life scenarios, this course is tailor-made for those who aspire to guide couples towards building more fulfilling relationships. Couples often face hurdles; be it due to a lack of communication, differences in conflict resolution or the ever-evolving dynamics of relationships. Navigating these waters requires expertise, which is precisely what this course imparts. You'll explore various communication patterns, delve deep into the essence of intimacy, and understand the pivotal role it plays in ensuring a healthy partnership. Moreover, pre-marital counselling and adapting to changes are areas covered, ensuring a holistic view of marriage counselling. However, the road doesn't end at understanding. Being adept at the strategies and techniques to apply this knowledge is vital. The course introduces participants to the art of healthy fighting and the importance of being adaptable. So, whether you're an individual eager to understand the framework of relationships or a budding counsellor desiring to make a mark in this field, this course will be your guiding light. Learning Outcomes Upon completion of this course, participants will be able to: Understand the fundamental principles of marriage counselling. Recognise diverse communication patterns and their influence on relationships. Master techniques for conflict resolution and healthy debates among couples. Comprehend the role of intimacy in fortifying relationships. Gain knowledge on the significance of pre-marital counselling and effective strategies for adapting to relationship changes. Why buy this Marriage Counselling: Techniques and Strategies for Healthy Relationships? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Marriage Counselling: Techniques and Strategies for Healthy Relationships there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Marriage Counselling: Techniques and Strategies for Healthy Relationships course for? This Marriage Counselling: Techniques and Strategies for Healthy Relationships does not require you to have any prior qualifications or experience. You can just enrol and start learning. Individuals aiming to strengthen their personal relationships. Aspiring counsellors keen on specialising in marital guidance. Therapists looking to expand their expertise into marriage counselling. Social workers wishing to add relationship counselling to their skill set. Anyone keen on understanding the dynamics of intimate relationships. Prerequisites This Marriage Counselling: Techniques and Strategies for Healthy Relationships does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Marriage Counselling: Techniques and Strategies for Healthy Relationships was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Marriage Counsellor: £30,000 - £45,000 annually Relationship Advisor: £28,000 - £42,000 annually Therapist specialising in Couples Therapy: £35,000 - £50,000 annually Family Therapist: £32,000 - £48,000 annually Pre-Marital Counsellor: £29,000 - £44,000 annually Mediator in Family Disputes: £30,000 - £46,000 annually Course Curriculum Module 01: An Introduction to Marriage Counselling An Introduction to Marriage Counselling 00:18:00 Module 02: Communication Patterns Among Couples Communication Patterns Among Couples 00:12:00 Module 03: Conflict Resolution Conflict Resolution 00:11:00 Module 04: Healthy Fighting Healthy Fighting 00:11:00 Module 05: Importance of Intimacy for a Healthy Relationship Importance of Intimacy for a Healthy Relationship 00:14:00 Module 06: Pre-Marital Counselling Pre-Marital Counselling 00:13:00 Module 07: Apology and Forgiveness Apology and Forgiveness 00:11:00 Module 08: Adapting to Changes Adapting to Changes 00:17:00

🚀 Unlock Your Potential with the Shift Supervisor Course! 🚀 Are you ready to take your career to the next level? Introducing the Shift Supervisor Course, your gateway to success in the dynamic world of leadership and management. 🌟   Benefits of Taking the Shift Supervisor Course: 🔹 Develop Leadership Skills: Learn how to effectively lead a team, delegate tasks, and motivate others to achieve their best. Gain insights into communication strategies, conflict resolution techniques, and decision-making processes that will empower you to excel as a leader. 🔹 Enhance Operational Efficiency: Discover proven methods for optimizing workflow, managing resources, and implementing best practices to streamline operations. By mastering the art of efficient resource allocation and process improvement, you'll be equipped to drive productivity and maximize results. 🔹 Foster a Positive Work Environment: Cultivate a culture of collaboration, respect, and accountability within your team. Explore strategies for building trust, fostering employee engagement, and promoting a healthy work-life balance. As a Shift Supervisor, you'll play a pivotal role in creating a supportive and inclusive workplace where everyone can thrive. 🔹 Advance Your Career: With the Shift Supervisor Course under your belt, you'll be well-positioned to pursue exciting opportunities for career advancement. Whether you're aiming for a promotion within your current organization or seeking new challenges elsewhere, the leadership skills and practical knowledge you'll gain from this course will set you apart from the competition. 🔹 Stay Ahead of the Curve: In today's fast-paced business environment, continuous learning is key to staying relevant and adaptable. The Shift Supervisor Course provides you with the latest insights, trends, and best practices in leadership and management, ensuring that you're always one step ahead of the curve.   Who is this for? The Shift Supervisor Course is perfect for aspiring leaders, current supervisors, and anyone looking to take on greater responsibilities in their professional life. Whether you're in retail, hospitality, manufacturing, healthcare, or any other industry where leadership skills are essential, this course will empower you to succeed.   Career Path Upon completing the Shift Supervisor Course, a world of exciting opportunities awaits you. As a certified Shift Supervisor, you'll be qualified to take on a variety of leadership roles, including: 🔹 Shift Manager: Oversee daily operations and manage a team of employees to ensure smooth and efficient service delivery. 🔹 Department Supervisor: Lead a specific department within an organization, such as sales, customer service, or production, and drive performance improvements. 🔹 Team Leader: Inspire and motivate team members to achieve their goals, foster collaboration and innovation, and contribute to overall organizational success.   With your newfound leadership skills and expertise, you'll be well-equipped to climb the corporate ladder and achieve your career aspirations. Don't miss out on this opportunity to invest in yourself and your future success. Enroll in the Shift Supervisor Course today and embark on a transformative journey toward becoming a confident, capable, and respected leader in your field. 🌟   FAQ (Frequently Asked Questions) for Shift Supervisor Course Q1: What is the role of a shift supervisor? A shift supervisor plays a pivotal role in overseeing operations during their designated shift. They are responsible for managing and directing the activities of the team, ensuring adherence to company policies and procedures, and maintaining a safe and productive work environment. Additionally, shift supervisors often handle customer inquiries or complaints, address any issues that may arise, and coordinate with other departments or shifts as needed. Q2: What skills are essential for a shift supervisor? Effective communication, leadership, and problem-solving skills are essential for a shift supervisor. They must be able to communicate clearly with team members, delegate tasks efficiently, and resolve conflicts or issues that may arise during their shift. Strong organizational skills are also crucial for prioritizing tasks and ensuring that operations run smoothly. Q3: How can I excel as a shift supervisor? To excel as a shift supervisor, it's important to lead by example and demonstrate professionalism and competence in all aspects of the role. Building strong relationships with team members, providing clear direction and support, and actively seeking opportunities for improvement are key strategies for success. Additionally, staying updated on industry trends and best practices can help you stay ahead and adapt to changing circumstances. Q4: What challenges might a shift supervisor face? Shift supervisors may encounter various challenges in their role, including managing a diverse team, navigating unexpected issues or emergencies, and balancing competing priorities. Additionally, maintaining morale and motivation among team members, especially during busy or stressful periods, can be a challenge. However, with effective communication, problem-solving skills, and a proactive approach, many of these challenges can be overcome. Q5: Is there any specific training or certification required to become a shift supervisor? While specific requirements may vary depending on the industry and organization, many employers prefer candidates with previous supervisory experience or relevant training. Some companies may provide internal training programs for aspiring shift supervisors, covering topics such as leadership, conflict resolution, and operational procedures. Additionally, obtaining certifications related to management or leadership can demonstrate your commitment to the role and enhance your qualifications. It's advisable to check with individual employers or industry standards for any specific requirements. Course Curriculum Module 1 Financial Management for Duty Managers Financial Management for Duty Managers 00:00 Module 2 Leadership and Team Management Leadership and Team Management 00:00 Module 3 Conflict Resolution and Problem Solving Conflict Resolution and Problem Solving 00:00 Module 4 Essential Skills for Duty Managers Essential Skills for Duty Managers 00:00 Module 5 Communication Skills for Duty Managers Communication Skills for Duty Managers 00:00

Be an excellent manager and master the skills of management through the Management Skills for New Managers course. The course is designed for the new managers who want to upgrade their management skills. You will learn how to engage and motivate the employees for finding the maximum output from them. The course shows you the strategies for creating high engagement and empowerment. Next, the course guides you to know 'lean management' problem-solving and process improvement. Then, the course teaches you how to lead teams efficiently. Instead of these, you will also learn to solve conflict resolution and workplace bullying. In short, the course covers all the essential skills a new manager need to know for handling and managing the office efficiently. Requirements There are no requirements for this course other than the desire to become a highly successful manager. What Will I Learn? Motivate your employees and create high engagement and empowerment. Provide specific job training for your team members. Lead teams to become high performing teams engaged in continuous improvement. Understand and develop 'lean management' problem-solving and process improvement. Resolve conflicts with others and among team members. Who is the target audience? New managers or recently promoted managers who want to learn the basic skills of managing people, leading teams and improving work processes. Any manager wanting to improve their people management skills. Introduction to the Essential Skills Introduction FREE 00:09:00 Self-Assessments FREE 00:04:00 The Mind of the Lean Leader 00:07:00 Values & Culture 00:07:00 Worthy Values 00:08:00 Responsibilities: Communication, Boundaries and Delegation Horizontal Communication 00:10:00 Vertical Communication 00:05:00 Delegation 00:10:00 Boundaries 00:09:00 Developing Employee Skills Basic Skill Trainings 00:08:00 Skill Building Example 00:11:00 Motivating Your Team Members Power of Purpose 00:07:00 Life Cycles and Motivation 00:22:00 Situational Motivatoin 00:15:00 Situational Motivatoin Stimulus Control 00:05:00 Intrinsic Motivation 00:16:00 Coaching and Communication Skills Manager as Coach 00:04:00 Intro to Coaching Skills 00:07:00 Body Language 00:08:00 Rephrasing 00:08:00 Empathy 00:08:00 Acknowledging 00:04:00 Silence 00:04:00 Brainstorming together 00:05:00 Difficult Conversations - Giving and Receiving Feedback Giving Feedback 00:09:00 Receiving Feedback 00:07:00 Discipline - Justice, Discipline and Self-Control Discipline and Justice 00:10:00 Discipline Process 00:10:00 Solving behavior problems 00:06:00 Standard Work 00:13:00 Leader Standard Work 00:07:00 Team Formation and Organization Team Roles 00:08:00 Team Structure 00:11:00 Defining Terms 00:10:00 Stages of Team Development 00:09:00 The Agenda 00:10:00 Team Facilitation & Decision Making Team Facilitation Why 00:10:00 Facilitation Skills 1 00:08:00 Facilitation 2 00:09:00 Enron & The Abilene Paradox 00:09:00 Decision Styles 00:14:00 Consensus Reaching 00:09:00 Conflict Resolution Conflict Resolution Principles 00:11:00 Conflict Resolution Model 00:09:00 Dialogue Introduction 00:05:00 Dialogue Behavior 00:12:00 Keeping Score and Goal Setting Developing Your Team Members 00:07:00 Scorecards 00:13:00 Targets & Objectives 1 00:09:00 Targets & Objectives 2 00:09:00 Problem Solving Process Improvement Attitudes of Problem Solving 00:12:00 Root Cause 00:07:00 PDCA Problem 00:10:00 A3 Problem Solving 00:13:00 Skill of Brainstorming 00:12:00 Improving Your Work Process Processes and Capabilities 00:11:00 Customer Requirements 00:11:00 Process Definition 00:12:00 Work Process Maps 00:17:00 Waste 00:16:00 Management Waste 00:08:00 Variance Analysis 00:12:00 Resources Resources - Management Skills for New Managers 00:00:00

Launch your legal career with confidence! Dive into our complete paralegal course. It's designed to shape you into a skilled legal navigator. You will become a champion for justice and a master of the procedure.

Conflict is an inherent part of human interaction, whether in personal relationships or within professional environments. The ability to effectively manage and resolve conflicts is a critical skill for individuals and organizations alike. Our "Managing Conflict" course is designed to provide participants with a comprehensive understanding of conflict dynamics and equip them with practical strategies to navigate conflicts in a constructive and productive manner. This course is ideal for professionals, managers, team leaders, HR personnel, and anyone seeking to enhance their conflict resolution skills for personal and professional growth. It is suitable for individuals from various industries and backgrounds. By the end of this course, participants will gain the confidence and competence to address conflicts proactively, facilitate constructive dialogue, and contribute to a more harmonious and productive environment in both their personal and professional lives. Join us in this transformative journey towards becoming a skilled conflict manager and problem solver.

Conflict in the workplace can have a negative impact on both the office environment and productivity. Learn how to manage conflict and create a friendly workplace with the Conflict Management course. This course will help you master conflict management skills through high-quality online training. The Conflict Management course is developed with a focus to help you acquire the ability to resolve conflict. From this course, you will learn about different types of conflicts. Then the course will help understand how misunderstanding occurs. In the next stages, you will know about the different personality types and their role in conflicts. After that, the course will provide elaborate lessons on the escalation and de-escalation of conflicts. After completing the course you can elevate your CV with a CPD-accredited certificate of achievement. So, what are you waiting for? Enrol today and start learning! Learning Outcomes Gain a profound understanding of the keys to conflict. Identify the root causes and solutions to misunderstandings. Navigate the intricacies of personality types in conflict. Master the techniques for de-escalating conflicts. Develop a holistic approach to conflict resolution. Why choose this Conflict Management course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Conflict Management course for? Professionals seeking to enhance conflict resolution skills. Team leaders aiming to create harmonious work environments. Individuals interested in understanding the psychology of conflict. Managers striving to foster effective communication within teams. Anyone navigating personal or professional conflicts. Career path Conflict Resolution Specialist: £30,000 - £45,000 Human Resources Manager: £40,000 - £60,000 Team Leader/Supervisor: £25,000 - £40,000 Mediator: £35,000 - £50,000 Organizational Psychologist: £45,000 - £70,000 Communication Strategist: £35,000 - £55,000 Prerequisites This Conflict Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Conflict Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Unit 01: Introduction Welcome to the Course 00:03:00 What are Conflict and Conflict Management? 00:03:00 Unit 02: Understand the Keys to Conflict The Rational and Irrational Sources of Conflict 00:03:00 The Effects of Respect on Conflict 00:04:00 How to Use Respect to Help Resolve Conflict 00:05:00 Unit 03: How Misunderstandings Arise and the Solution How Communication Works 00:05:00 How we listen: The Four Listening Levels 00:05:00 How to Listen Well 00:05:00 Unit 04: Personality Types in Conflict How Personality Types Conflict 00:02:00 How Specific Personalities Clash at Work 00:04:00 How to Avoid Personality Clash 00:02:00 Unit 05: Escalation of Conflict Resistance: It's Not Conflict yet. 00:02:00 The Onion Model of Resistance 00:07:00 The Signs of Conflict Escalation 00:03:00 Unit 06: De-escalating Conflict The Strategies for Handling Conflict 00:06:00 Conflict De-escalation Process 00:03:00 Conflict Handling Modes - The Thomas-Kilmann Model 00:02:00 The Five Thomas-Kilmann Modes 00:06:00 Getting Help from a Third Party 00:05:00 How to Recover from a Broken (Professional) Relationship 00:05:00 Unit 07: Closing Section Good Conflict and Bad Conflict 00:04:00 The Secret to Avoiding Conflict 00:03:00

Embark on a transformative journey of learning with our comprehensive course, 'Employee Training Responsibilities: Effective Training Management.' In today's dynamic work environment, equipping yourself with the right skills is essential for both personal and professional growth. This course is meticulously designed to empower individuals with the knowledge and expertise needed to excel in training management. Through a series of engaging modules, you'll gain insights into coaching and mentoring, embracing workplace change, fostering a respectful environment, conducting performance appraisals, mastering communication strategies, resolving conflicts, and valuing diversity. Take the first step toward becoming a proficient training manager and elevate your career to new heights. Learning Outcomes Develop a profound understanding of employee training responsibilities. Acquire effective coaching and mentoring skills for managerial roles. Embrace and navigate workplace changes with confidence. Promote a respectful and harassment-free workplace culture. Master the art of conducting performance appraisals and providing constructive feedback. Why buy this Employee Training Responsibilities: Effective Training Management? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Employee Training Responsibilities: Effective Training Management there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Employee Training Responsibilities: Effective Training Management for? Managers and supervisors responsible for employee training. Professionals seeking career advancement in training management. HR personnel aiming to enhance training practices. Individuals dedicated to fostering a respectful workplace. Anyone keen on improving their coaching and mentoring skills.. Prerequisites This Employee Training Responsibilities: Effective Training Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Employee Training Responsibilities: Effective Training Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Training Manager: £35,000 - £60,000 per annum HR Manager: £40,000 - £70,000 per annum Organizational Development Specialist: £30,000 - £50,000 per annum Workplace Diversity Coordinator: £30,000 - £50,000 per annum Performance Appraisal Consultant: £35,000 - £55,000 per annum Conflict Resolution Specialist: £35,000 - £60,000 per annum Course Curriculum Module 01: Introduction to Employee Training Responsibilities Introduction to Employee Training Responsibilities 00:20:00 Module 02: Coaching and Mentoring Skills for Managers Coaching and Mentoring Skills for Managers 00:11:00 Module 03: Embracing Change in the Workplace Embracing Change in the Workplace 00:16:00 Module 04: Preventing Harassment and Promoting a Respectful Workplace Preventing Harassment and Promoting a Respectful Workplace 00:13:00 Module 05: Effective Performance Appraisals and Feedback Effective Performance Appraisals and Feedback 00:13:00 Module 06: Effective Communication Strategies Effective Communication Strategies 00:16:00 Module 07: Conflict Resolution Conflict Resolution 00:11:00 Module 08: Building and Valuing Workplace Diversity Building and Valuing Workplace Diversity 00:16:00 Module 09: Time Management for Managers Time Management for Managers 00:20:00

Explore the intricate world of International Relations and Diplomacy with our comprehensive course. Gain practical insights into diplomatic practices, strategic approaches, and global issues, equipping yourself with the knowledge and skills to navigate the complexities of contemporary international affairs. From theories and legal frameworks to regional dynamics and emerging trends, this course is your key to understanding, contributing to, and shaping the future of global relations.

Introduction: Conflicts are almost a certainty. While in some situations, conflicts are harmless, there are other cases where these types of situations can cause tension. Sometimes it is easy to work through these challenging situations, but when things are hard to deal with, it can be useful to access tools that will help defuse the issue. This is where the Thomas-Kilmann Conflict Mode Instrument (TKI) comes into play. Professors of management, Ken Thomas, PhD and Ralph Kilmann PhD, created the TKI Conflict Mode Instrument to help with conflict resolution. The TKI works with organisations and individuals to help assess how they deal with conflicts and when/where they can make changes so that effective resolutions can be made. It can be hard to imagine that every conflict will turn out okay, but with the approach that the TKI Conflict Mode instrument takes, it is possible. Not only can this assist a person in their day-to-day life, but organisations can implement it to encourage a better workflow. By assessing an individual and providing them with an in-depth analysis of how to react to certain conflict situations, this can not only empower an individual to make the right choice, but will also teach them how to handle future, unexpected conflict situations.   What You Will Learn What the Thomas-Kilmann Conflict Mode Instrument (TKI) is and why it is a useful management tool How the TKI works and when it can be applied About the five conflict-handling modes that can be implemented in almost every conflict situation The benefits of the TKI not just for individuals, but also for members of an organisation How one can obtain TKI training and certification Benefits Of Taking this Course You will learn about the TKI and why it has been such a success with individuals and organisations since being published in the 1970s. Additionally, individuals can learn how to implement the results of the assessment test in real-life situations. You will learn about the TKI and how it works to create an in-depth conflict resolution profile for an individual. This profile will essentially indicate how a person should approach each conflict. You will get an understanding of the five conflict-handling modes and will know what situations they should be applied. You will learn what the benefits of TKI training are and why the assessment can help individuals approach conflicts with more acceptance of the situation. You will know how to obtain TKI training and certification and other assessment tests, their benefits, and why using some of them in combination with the TKI can yield even better results. Course Modules: Module 01: What is the Thomas-Kilmann Conflict Mode Instrument? Module 02: How does the TKI model work and how do individuals apply it to real conflict situations? Module 03: The five conflict-handling styles and understanding how they work Module 04: What are the benefits of the TKI Conflict Mode Instrument and who can benefit from it? Module 05: How to get certified and what other test to combine the TKI with for deeper insight into a person's personality and conflict management

Description Want to work as a skilled manager? Enrol the Diploma in Management Skills course and explore the various management skills for fostering your managerial career. If you are a new manager and want to enhance your skill, the course is the best choice for you. The course teaches you the techniques of engaging and motivating your employees in the work so that they can give maximum output. You will explore the 'lean management' strategies for problem-solving and process improvement. The techniques of solving conflict resolution and workplace bullying will also be covered in the course. Finally, you will learn to handle a team efficiently. Upon completion, you will be able to develop strategies for fostering high engagement and empowerment. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Diploma in Management Skills is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Diploma in Management Skills is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction to the Essential Skills Introduction 00:09:00 Self-Assessments 00:04:00 The Mind of the Lean Leader 00:07:00 Values & Culture 00:07:00 Worthy Values 00:08:00 Responsibilities: Communication, Boundaries and Delegation Horizontal Communication 00:10:00 Vertical Communication 00:05:00 Delegation 00:10:00 Boundaries 00:09:00 Developing Employee Skills Basic Skill Trainings 00:08:00 Skill Building Example 00:11:00 Motivating Your Team Members Power of Purpose 00:07:00 Life Cycles and Motivation 00:22:00 Situational Motivatoin 00:15:00 Situational Motivatoin Stimulus Control 00:05:00 Intrinsic Motivation 00:16:00 Coaching and Communication Skills Manager as Coach 00:04:00 Intro to Coaching Skills 00:07:00 Body Language 00:08:00 Rephrasing 00:08:00 Empathy 00:08:00 Acknowledging 00:04:00 Silence 00:04:00 Brainstorming together 00:05:00 Difficult Conversations - Giving and Receiving Feedback Giving Feedback 00:08:00 Receiving Feedback 00:07:00 Discipline - Justice, Discipline and Self-Control Discipline and Justice 00:10:00 Discipline Process 00:10:00 Solving behavior problems 00:06:00 Standard Work 00:13:00 Leader Standard Work 00:07:00 Team Formation and Organization Team Roles 00:08:00 Team Structure 00:11:00 Defining Terms 00:10:00 Stages of Team Development 00:09:00 The Agenda 00:10:00 Team Facilitation & Decision Making Team Facilitation Why 00:10:00 Facilitation Skills 1 00:08:00 Facilitation 2 00:09:00 Enron & The Abilene Paradox 00:09:00 Decision Styles 00:14:00 Consensus Reaching 00:09:00 Conflict Resolution Conflict Resolution Principles 00:11:00 Conflict Resolution Model 00:09:00 Dialogue Introduction 00:05:00 Dialogue Behavior 00:12:00 Keeping Score and Goal Setting Developing Your Team Members 00:07:00 Scorecards 00:13:00 Targets & Objectives 1 00:09:00 Targets & Objectives 2 00:09:00 Problem Solving Process Improvement Attitudes of Problem Solving 00:12:00 Root Cause 00:07:00 PDCA Problem 00:10:00 A3 Problem Solving 00:13:00 Skill of Brainstorming 00:12:00 Improving Your Work Process Processes and Capabilities 00:11:00 Customer Requirements 00:11:00 Process Definition 00:12:00 Work Process Maps 00:17:00 Waste 00:16:00 Management Waste 00:08:00 Variance Analysis 00:12:00 Resources Resources - Diploma in Management Skills 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam - Diploma in Management Skills 00:20:00 Final Exam Final Exam - Diploma in Management Skills 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00