Overview This comprehensive course on Conflict Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Conflict Management comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Conflict Management. It is available to all students, of all academic backgrounds. Requirements Our Conflict Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 8 sections • 23 lectures • 23:26:00 total length •Welcome to the Course: 00:03:00 •What are Conflict and Conflict Management?: 00:03:00 •The Rational and Irrational Sources of Conflict: 00:03:00 •The Effects of Respect on Conflict: 00:04:00 •How to Use Respect to Help Resolve Conflict: 00:05:00 •How Communication Works: 00:05:00 •How we listen: The Four Listening Levels: 00:05:00 •How to Listen Well: 00:04:00 •How Personality Types Conflict: 00:02:00 •How Specific Personalities Clash at Work: 00:04:00 •How to Avoid Personality Clash: 00:02:00 •Resistance: It's Not Conflict yet.: 00:02:00 •The Onion Model of Resistance: 00:07:00 •The Signs of Conflict Escalation: 00:03:00 •The Strategies for Handling Conflict: 00:06:00 •Conflict De-escalation Process: 00:03:00 •Conflict Handling Modes - The Thomas-Kilmann Model: 00:02:00 •The Five Thomas-Kilmann Modes: 00:06:00 •Getting Help from a Third Party: 00:05:00 •How to Recover from a Broken (Professional) Relationship: 00:05:00 •Good Conflict and Bad Conflict: 00:04:00 •The Secret to Avoiding Conflict: 00:03:00 •Assignment - Conflict Management: 2 days, 22 hours
Imagine a scenario: Two talented employees in your team have a clash of opinions about a critical project. The disagreement escalates, leading to a tense atmosphere affecting the entire team's productivity. How do you navigate such a conflict? Our Conflict Management course bundle is your compass in the world of workplace conflicts. This course will equip you with the theoretical knowledge needed to identify and understand the nature of conflicts. You'll learn not just to react to conflicts, but to proactively implement strategies preventing them. The course explores HR policies that can be used to manage conflicts and guides on how to communicate effectively during a conflict crisis. Understanding how conflict impacts an organisation's productivity is crucial, and this course helps you do just that. The acquired knowledge will empower you to take appropriate actions post-conflict to ensure ongoing productivity. From HR professionals to team leaders, this course offers invaluable insights into creating a harmonious and efficient work environment. Embark on this journey to become a master in conflict management today! The five CPD Accredited courses are: Conflict Resolution HR Management Course Workplace Productivity Training Crisis Communication for HR Workplace Stress Management Learning Outcomes: Understand the nature and types of conflict within workplace settings. Apply theoretical principles to resolve conflicts effectively. Enhance productivity through effective conflict management strategies. Implement crisis communication principles during conflict scenarios. Utilise HR management theories to mitigate and manage conflict. Adopt proactive measures to prevent conflicts in the workplace. Conflict Resolution: Unearth the theoretical underpinnings of conflict resolution. HR Management Course: Learn how to apply HR policies to manage conflict. Workplace Productivity Training: Uncover how effective conflict resolution can boost productivity. Crisis Communication for HR: Discover how to communicate during a conflict crisis effectively. Understanding Conflict: Gain insight into the nature of conflict and its impact on an organisation. Mitigating Conflict: Learn theoretical approaches to preventing conflict. Managing Conflict: Understand how to manage conflict once it arises. Post-Conflict Actions: Discover actions to take post-conflict to ensure ongoing productivity. Take the first step in mastering conflict management today! CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? HR Professionals seeking to enhance their conflict management skills. Team leaders aiming to create a harmonious work environment. Management students looking to expand their theoretical knowledge on conflict management. Any professional interested in learning more about conflict management. Career path HR Manager - £35K to £70K/year. Conflict Resolution Specialist - £30K to £60K/year. Employee Relations Manager - £40K to £80K/year. Organisational Development Consultant - £45K to £85K/year. Workplace Mediator - £25K to £55K/year. Team Leader/Supervisor - £20K to £40K/year. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.
Are you looking to enhance your Conflict Management & HealthCare skills? If yes, then you have come to the right place. Our comprehensive course on Conflict Management & HealthCare will assist you in producing the best possible outcome by mastering the Conflict Management & HealthCare skills. The Conflict Management & HealthCare is for those who want to be successful. In the Conflict Management & HealthCare, you will learn the essential knowledge needed to become well versed in Conflict Management & HealthCare. Our Conflict Management & HealthCare starts with the basics of Conflict Management & HealthCare and gradually progresses towards advanced topics. Therefore, each lesson of this Conflict Management & HealthCare is intuitive and easy to understand. Why would you choose the Conflict Management & HealthCare from Compliance Central: Lifetime access to Conflict Management & HealthCare materials Full tutor support is available from Monday to Friday with the Conflict Management & HealthCare Learn Conflict Management & HealthCare skills at your own pace from the comfort of your home Gain a complete understanding of Conflict Management & HealthCare Accessible, informative Conflict Management & HealthCare learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Conflict Management & HealthCare bundle Study Conflict Management & HealthCare in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Conflict Management & HealthCare Improve your chance of gaining in demand skills and better earning potential by completing the Conflict Management & HealthCare Learn at your own pace from the comfort of your home, as the rich learning materials of this course are accessible from any place at any time. The curriculums are divided into tiny bite-sized modules by industry specialists. And you will get answers to all your queries from our experts. Conflict Management & HealthCare Curriculum Breakdown of the Course Unit 01: Introduction Unit 02: Understand the Keys to Conflict Unit 03: How Misunderstandings Arise and the Solution Unit 04: Personality Types in Conflict Unit 05: Escalation of Conflict Unit 06: De-escalating Conflict Unit 07: Closing Section CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Conflict Management & HealthCare helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Conflict Management & HealthCare. It is also great for professionals who are already working in Conflict Management & HealthCare and want to get promoted at work. Requirements To enrol in this Conflict Management & HealthCare, all you need is a basic understanding of the English Language and an internet connection. Career path The Conflict Management & HealthCare will enhance your knowledge and improve your confidence. Conflict Resolution Specialist: £30,000 to £60,000 per year Healthcare Mediator: £35,000 to £50,000 per year Health Policy Analyst: £25,000 to £45,000 per year Healthcare Compliance Officer: £28,000 to £45,000 per year Mediation and Dispute Resolution Officer: £25,000 to £40,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each
Conflict in the workplace can have a negative impact on both the office environment and productivity. Learn how to manage conflict and create a friendly workplace with the Conflict Management course. This course will help you master conflict management skills through high-quality online training. The Conflict Management course is developed with a focus to help you acquire the ability to resolve conflict. From this course, you will learn about different types of conflicts. Then the course will help understand how misunderstanding occurs. In the next stages, you will know about the different personality types and their role in conflicts. After that, the course will provide elaborate lessons on the escalation and de-escalation of conflicts. After completing the course you can elevate your CV with a CPD-accredited certificate of achievement. So, what are you waiting for? Enrol today and start learning! Learning Outcomes Gain a profound understanding of the keys to conflict. Identify the root causes and solutions to misunderstandings. Navigate the intricacies of personality types in conflict. Master the techniques for de-escalating conflicts. Develop a holistic approach to conflict resolution. Why choose this Conflict Management course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Conflict Management course for? Professionals seeking to enhance conflict resolution skills. Team leaders aiming to create harmonious work environments. Individuals interested in understanding the psychology of conflict. Managers striving to foster effective communication within teams. Anyone navigating personal or professional conflicts. Career path Conflict Resolution Specialist: £30,000 - £45,000 Human Resources Manager: £40,000 - £60,000 Team Leader/Supervisor: £25,000 - £40,000 Mediator: £35,000 - £50,000 Organizational Psychologist: £45,000 - £70,000 Communication Strategist: £35,000 - £55,000 Prerequisites This Conflict Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Conflict Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Unit 01: Introduction Welcome to the Course 00:03:00 What are Conflict and Conflict Management? 00:03:00 Unit 02: Understand the Keys to Conflict The Rational and Irrational Sources of Conflict 00:03:00 The Effects of Respect on Conflict 00:04:00 How to Use Respect to Help Resolve Conflict 00:05:00 Unit 03: How Misunderstandings Arise and the Solution How Communication Works 00:05:00 How we listen: The Four Listening Levels 00:05:00 How to Listen Well 00:05:00 Unit 04: Personality Types in Conflict How Personality Types Conflict 00:02:00 How Specific Personalities Clash at Work 00:04:00 How to Avoid Personality Clash 00:02:00 Unit 05: Escalation of Conflict Resistance: It's Not Conflict yet. 00:02:00 The Onion Model of Resistance 00:07:00 The Signs of Conflict Escalation 00:03:00 Unit 06: De-escalating Conflict The Strategies for Handling Conflict 00:06:00 Conflict De-escalation Process 00:03:00 Conflict Handling Modes - The Thomas-Kilmann Model 00:02:00 The Five Thomas-Kilmann Modes 00:06:00 Getting Help from a Third Party 00:05:00 How to Recover from a Broken (Professional) Relationship 00:05:00 Unit 07: Closing Section Good Conflict and Bad Conflict 00:04:00 The Secret to Avoiding Conflict 00:03:00
24 Hour Flash Deal **33-in-1 Conflict Management Mega Bundle** Conflict Management Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Conflict Management package online with Studyhub through our online learning platform. The Conflict Management bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Conflict Management course provides complete 360-degree training on Conflict Management. You'll get not one, not two, not three, but thirty-three Conflict Management courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Conflict Management courses are yours for as long as you want them once you enrol in this course This Conflict Management Bundle consists the following career oriented courses: Course 01: Conflict Management Course 02: Conflict Resolution Course 03: Influencing and Negotiation Skills Course 04: Emotional Intelligence and Social Management Diploma Course 05: Team Building Masterclass Course 06: Accredited Mediator Skills Training: Mediation & Dispute Resolution Course 07: Courageous Communication Strategies Course 08: Cross-Cultural Awareness Training Diploma Certificate Course 09: Diversity Training Course 10: Performance Management Course 11: Strategic Management and Leadership Development Course 12: Talent Management & Employee Retention Techniques Course 13: Employee Training Responsibilities: Effective Training Management Course 14: Motivating, Performance Managing and Maintaining Team Culture in a Remote Team Course 15: UK Employment Law Course 16: Workplace Communication Management Course 17: Managing Online Meetings Course 18: Business Contract & Compliance Manager: Ensuring Legal Integrity Diploma Course 19: Delegation Skills Training Course 20: Public Speaking: Presentations like a Boss Course 21: PR : Public Relation and Management Training Course 22: International Relations Course 23: Workplace Violence, Harassment and Conflict Resolution Training Course 24: Corporate Social Responsibility Diploma Course 25: Organizational Behaviour, HR and Leadership Course 26: Employee Engagement and Retention Strategies Course 27: Negotiation Skills Course 28: Leadership & Management Training Course 29: Governance and Risk Management: Navigating Corporate Strategies Course 30: Operations and Time Management Course 31: Business Networking Skills Course 32: Art of Negotiation and Conflict Resolution Course 33: Corporate Relationship Goals for Success In this exclusive Conflict Management bundle, you really hit the jackpot. Here's what you get: Step by step Conflict Management lessons One to one assistance from Conflict Management professionals if you need it Innovative exams to test your knowledge after the Conflict Management course 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all thirty-three Conflict Management courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Conflict Management certificate and transcript on the next working day Easily learn the Conflict Management skills and knowledge you want from the comfort of your home The Conflict Management course has been prepared by focusing largely on Conflict Management career readiness. It has been designed by our Conflict Management specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Conflict Management Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Conflict Management bundle course has been created with thirty-three premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Conflict Management Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Conflict Management Elementary modules, allowing our students to grasp each lesson quickly. The Conflict Management course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Conflict Management training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Conflict Management After completing this course you can progress towards- Level 2 Award in Conflict Management (RQF) Level 3 Award in the Delivery of Conflict Management Training (RQF) courses Level 3 Award in Mediation Practice (RQF) Requirements To participate in this Conflict Management course, all you need is - A smart device A secure internet connection And a keen interest in Conflict Management Career path You will be able to kickstart your Conflict Management career because this course includes various courses as a bonus. This Conflict Management is an excellent opportunity for you and explore Conflict Management career opportunities. Senior MediatorExecutive MediatorJunior MediatorLead MediatorPrincipal MediatorSpecialist MediatorMediator ConsultantChief MediatorAssociate Mediator Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free
Are you looking to improve your current abilities or make a career move? Our unique Conflict Management course might help you get there! Expand your expertise with high-quality training - study the Conflict Management course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Conflict Management online training course. This Certificate in Conflict Management at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPD QS (with 120 CPD points) to make your skill development & career progression more accessible than ever! The Conflict Management course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Conflict Management course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Conflict Management course. This Conflict Management training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Conflict Management Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another certificate accredited by CPDQS after completing the Conflict Management course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Conflict Management course: Introduction Understand the Keys to Conflict How Misunderstandings Arise... and the Solution Personality Types in Conflict Escalation of Conflict De-escalating Conflict Closing Section Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Certificate in Conflict Management at QLS Level 3 course exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Conflict Management course. This course is open to everybody. Certificates Certificate of completion Digital certificate - £10
Description: Level 3 Conflict Management Training equips participants with the skills and qualifications to deliver scenario-based conflict management training. Candidates gain insight into conflict dynamics, learning to de-escalate confrontations effectively while maintaining composure. Course Overview: Participants delve into conflict background, triggers, and stages of escalation. Key skills include maintaining composure, managing language and body cues, and addressing angry customer behaviour. Course content covers conflict response strategies, communication techniques, and problem-solving approaches. Key Learning Outcomes: Identify components of confrontations and conflict escalation stages Recognize signs of conflict and aggression, maintaining composure in responses Manage language, body cues, and emotions effectively during conflicts Employ skills to de-escalate angry customer behaviour and handle abusive situations Course Content Highlights: Understanding conflict triggers and customer needs Recognizing signs of aggression and escalating anger Managing language, body cues, and emotional responses Structuring conversations and calming situations effectively Handling unpredictability and abusive behaviour Designing and delivering conflict management scenarios for training purposes Assessment: Course assessment involves portfolio submission. No formal examination is required. Course Fee: Enroll in the Level 3 Conflict Management course for £319.99, covering all costs. Corporate or Group Booking: Special discounts are available for corporate or group bookings. Arrange training sessions at your location by contacting us. How to Book: Book online via PayPal, debit/credit card, invoice, or bank transfer. Alternatively, visit our office or contact us by phone for assistance. Instant booking confirmation will be provided via email. Assistance Needed? For inquiries or assistance, contact our dedicated team via phone or email. We're here to support you throughout your learning journey. Contact us today for guidance and assistance.
Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction to Your Conflict Management Course Welcome to the Course 00:03:00 What are Conflict and Conflict Management? 00:03:00 Understand the Keys to Conflict The Rational and Irrational Sources of Conflict 00:03:00 The Effects of Respect on Conflict 00:04:00 How to Use Respect to Help Resolve Conflict 00:04:00 How Misunderstandings Arise... and the Solution How Communication Works 00:05:00 How we Listen: The Four Listening Levels 00:04:00 How to Listen Well 00:04:00 Personality Types in Conflict How Personality Types Conflict 00:02:00 How Specific Personalities Clash at Work 00:04:00 How to Avoid Personality Clash 00:02:00 Escalation of Conflict Resistance: It's Not Conflict⦠yet. 00:01:00 The Onion Model of Resistance 00:06:00 The Signs of Conflict Escalation 00:02:00 De-escalating Conflict The Strategies for Handling Conflict 00:05:00 Conflict De-escalation Process 00:03:00 Conflict Handling Modes - The Thomas-Kilmann Model 00:02:00 The Five Thomas-Kilmann Modes 00:06:00 Getting Help from a Third Party 00:05:00 How to Recover from a Broken (Professional) Relationship 00:05:00 Closing Section Good Conflict and Bad Conflict 00:03:00 The Secret to Avoiding Conflict 00:03:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00
This workshop has been designed to help you to apply the principles of emotional intelligence with world-renowned coaching models to enable others to achieve greater results. By increasing your coaching skills you will find ways of developing others in a way that maintains a trusted relationship, engenders change and promotes personal accountability.
This is a very important course for those who do not feel much comfortable in handling any conflict or difficult conversation. The course provides a detailed roundup of the subject matter that will leverage the development of your conflict management power. Be prepared to handle even the most uncomfortable conversation tactfully. Through the coursework, the learners will be equipped with steps that can demonstrate clever ways to avoid a probable conflict or pacify a crucial conversation. The learners will get to learn how to deliver their message without hurting the opposite party and maintain a respected communication. Highlights of the course Learn how to avoid and manage conflicts Learn the elements that might ignite conflicts Discover the steps to pacify a crucial conversation Deliver message without hurting the opposite party Comfortably face a difficult conversation Who is this Course for? Conflict Management and Crucial Conversations is CPD Qualification Standards accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Conflict Management and Crucial Conversations is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our courses' are CPD Qualification Standards accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Preparing for your conversation Welcome FREE 00:01:00 INTRO FREE 00:05:00 Preparing your problem statement 00:06:00 Delivering your conversation Getting into the right state 00:07:00 Presenting your problem statement 00:04:00 Asking your critical question 00:03:00 Listening to the other person 00:05:00 Agreeing on next steps 00:03:00 Finishing the conversation 00:03:00 Conclusion 00:03:00 BONUS Section: examples Example 1 - breaking up 00:07:00 Example 2 - separation at work 00:07:00 Example 3 - Flatmate discussion 00:03:00 BONUS VIDEOS Bonus - Crucial conversations 00:03:00 Bonus - Feedback 00:04:00 Additional Resource Resource : Conflict Management and Crucial Conversations 00:00:00