776 Conflict Management courses

Are you ready to embark on an enlightening journey of wisdom with the Equality & Diversity bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our course bundle - Equality & Diversity: Cross-Cultural Awareness, Employment Law & Conflict Management. Delve into eight immersive CPD Accredited courses, each a standalone course: Course 01: Equality, Diversity and Discrimination Course 02: Cross-Cultural Awareness Training Course 03: UK Employment Law Course 04: Human Rights Course 05: Motivation Skills Course 06: Crisis Communication for HR Course 07: Conflict Resolution Course 08: Workplace Stress Management Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Equality & Diversity: Cross-Cultural Awareness, Employment Law & Conflict Management bundle illuminate your path to wisdom. The Equality & Diversity: Cross-Cultural Awareness, Employment Law & Conflict Management bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across eight carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the Equality & Diversity: Cross-Cultural Awareness, Employment Law & Conflict Management package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Equality & Diversity bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the Equality & Diversity: Cross-Cultural Awareness, Employment Law & Conflict Management community today and let your voyage of discovery begin! Learning Outcomes: Attain a holistic understanding in the designated areas of study with the Equality & Diversity bundle. Establish robust bases across each course nestled within the Equality & Diversity bundle. Decipher intricate concepts through the articulate content of the Equality & Diversity bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the Equality & Diversity bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Equality & Diversity bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Equality & Diversity bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The Equality & Diversity bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Equality & Diversity bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Equality & Diversity journey and let knowledge guide you towards a brighter future. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Career path Armed with the Equality & Diversity bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the Equality & Diversity bundle lays a solid groundwork. Certificates CPD Accredited Certificate Digital certificate - Included CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99

With this course, you can enhance your team leadership skills by learning effective strategies to navigate and resolve conflicts within your team, promoting a harmonious work environment. From this course, you will learn to address disputes and foster collaboration among team members. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme a profound understanding of what is conflict Learn how to resolve conflict Know how to deal with conflict in a team Develop the conflict management skills Understand the psychological aspects of conflicts Know how to read someone's body language Recognise the values and beliefs associated with the conflict Learn to compare values so as to resolve conflict Manage Conflict in Teams Course Overview This online conflict management course is specially designed for those who desire to manage conflict in teams. This comprehensive online course will provide you with an understanding of the conflict and how to read body language. This online conflict management course will also help you realise the physiological aspect related to the conflicts and provide you with an understanding of the values and beliefs. You will also be able to strengthen your knowledge about dealing with conflict in the best possible manner. By the end of the course, you will strengthen your understanding of conflict and how to manage the same. You will also enhance your conflict management skills after finishing this extensive online course. Who should take this course? This comprehensive manage conflict in teams course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of conflict management. Entry Requirements There are no academic entry requirements for this manage conflict in teams course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This manage conflict in teams course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Course Curriculum Introduction Introduction What is Conflict What is Conflict Body Language and Conflict Body Language and Conflict Physiological Aspect Physiological Aspect Values and Beliefs What Are Your Values Values Values Compared How Do You Deal With Conflict Dealing with Conflict Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

***Equip Yourself for Conflict Resolution with Mediation Basics for Conflict Management*** Did you know that according to a recent [CIPD]( Chartered Institute of Personnel and Development) report, 90% of HR professionals believe strong conflict resolution skills are important for a successful workplace? This "Mediation Basics for Conflict Management" course provides a comprehensive foundation for navigating disputes and fostering collaborative solutions. This "Mediation Basics for Conflict Management" course is designed to equip you with the theoretical knowledge and understanding to excel in the field of mediation. Through a series of engaging modules, you'll gain a strong grasp of core concepts, essential skills, and ethical considerations involved in this dynamic process. Learning Outcomes By participating in "Mediation Basics for Conflict Management," you will be able to: Define mediation and explain its role in conflict resolution. Identify the core skills necessary for effective mediation. Describe the different stages of the mediation process. Analyze the ethical principles and professional standards that govern mediation practice. Recognize special considerations that may arise in various mediation contexts. Apply your knowledge of mediation to better manage conflict situations. Delve into the core principles of mediation, starting with an exploration of introductory concepts and gradually advancing to essential skills crucial for effective mediation. Gain insights into the nuances of the mediation process and develop a profound understanding of the ethical standards that guide every mediator's practice. Course curriculum : Module 1: Introduction to Mediation Gain an overview of mediation, including its history, purpose, and significance in conflict management. Module 2: Essential Skills for Mediators Learn about the critical communication and interpersonal skills required for successful mediation. Module 3: The Mediation Process Understand the step-by-step process of mediation, from preparation to resolution. Module 4: Mediation Ethics and Professional Standards Explore the ethical principles and professional standards that guide mediators in their practice. Module 5: Special Considerations in Mediation Examine the unique challenges and considerations in various mediation contexts, such as workplace, family, and community disputes. CPD 10 CPD hours / points Accredited by CPD Quality Standards Introduction to Mediation 15:04 1: Introduction to Mediation 15:04 Essential Skills for Mediators 17:39 2: Essential Skills for Mediators 17:39 The Mediation Process 15:39 3: The Mediation Process 15:39 Mediation Ethics and Professional Standards 19:12 4: Mediation Ethics and Professional Standards 19:12 Special Considerations in Mediation 17:25 5: Special Considerations in Mediation 17:25 Order Your CPD Quality Standard Certificate (Optional) 01:00 6: CPD Certificate (Optional) 01:00 Who is this course for? Mediation Basics for Conflict Management is ideal for anyone interested in: Pursuing a career in mediation Enhancing their conflict resolution skills in the workplace Building stronger relationships through effective communication Developing a deeper understanding of alternative dispute resolution (ADR) processes This course is designed to provide a strong theoretical foundation, and does not require prior experience in mediation. Requirements There are no prerequisites for this course. All participants will have the opportunity to actively engage with the course materials and ask questions to solidify their understanding of mediation principles. Career path Mediation is a growing field with applications in various sectors, including human resources, law, community organizations, and more. By successfully completing "Mediation Basics for Conflict Management," you'll be well-positioned to take the next step in your career path, potentially pursuing further training and certification to become a qualified mediator. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed. CPD Quality Standard Certificate Digital certificate - £7.99

Gain insights into how to master the dynamics of the opposite colour energies and see the dynamics within your team shift towards healthy relationships. Watch as your bottom line improves as suddenly more is getting done in a smarter way.

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

Register on the Conflict Management at Office today and build the experience, skills and knowledge you need to enhance your expert development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Conflict Management at Office is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Conflict Management at Office Receive a e-certificate upon successful completion of the course Get taught by experienced, expert instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £69. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring expert. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a Certificate of Achievement to prove your newly-acquired knowledge. Requirements The online training is open to all students and has no formal entry requirements. To study the Conflict Management at Office, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Unit 01: Introduction Welcome to the Course 00:03:00 What are Conflict and Conflict Management? 00:03:00 Unit 02: Understand the Keys to Conflict The Rational and Irrational Sources of Conflict 00:03:00 The Effects of Respect on Conflict 00:04:00 How to Use Respect to Help Resolve Conflict 00:05:00 Unit 03: How Misunderstandings Arise and the Solution How Communication Works 00:05:00 How we listen: The Four Listening Levels 00:05:00 How to Listen Well 00:04:00 Unit 04: Personality Types in Conflict How Personality Types Conflict 00:02:00 How Specific Personalities Clash at Work 00:04:00 How to Avoid Personality Clash 00:02:00 Unit 05: Escalation of Conflict Resistance: It's Not Conflict yet. 00:02:00 The Onion Model of Resistance e 00:07:00 The Signs of Conflict Escalation 00:03:00 Unit 06: De-escalating Conflict The Strategies for Handling Conflict 00:06:00 Conflict De-escalation Process 00:03:00 Conflict Handling Modes - The Thomas-Kilmann Model 00:02:00 The Five Thomas-Kilmann Modes 00:06:00 Getting Help from a Third Party 00:05:00 How to Recover from a Broken (Professional) Relationship 00:05:00 Unit 07: Closing Section Good Conflict and Bad Conflict 00:04:00 The Secret to Avoiding Conflict 00:03:00 Assignment Assignment - Conflict Managemnet at Office 4 days, 23 hours Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Conflict Management and Mediator Training is crucial for fostering peaceful resolutions in diverse settings. In the UK, this sector offers lucrative opportunities, with a median salary of £40,000 per year. Trained professionals find employment in legal, corporate, and government sectors, addressing disputes effectively. With a rising demand for mediation services, job seekers can enter a rewarding field that not only promotes harmony but also provides financial stability. Step into a transformative experience with our "Conflict Management and Mediator Training" course. Uncover the nuances of mediation across seven comprehensive modules, delving into foundational principles, role mastery, and ethical considerations. Develop practical conflict resolution skills, strategically analyze disputes, and explore specialized mediation areas. Immerse yourself in real-world case studies, refining your abilities for diverse contexts. Tailored for professionals, legal practitioners, and HR enthusiasts, this course not only offers certification but also provides a strategic edge in conflict resolution. Elevate your career, navigate legal intricacies, and emerge as a skilled mediator adept at fostering harmony in various settings. Learning Outcomes: Identify mediation principles and practices. Develop effective conflict resolution skills. Navigate legal and ethical considerations. Analyse conflicts for strategic mediation. Apply mediation techniques in specialised areas. Demonstrate mediation proficiency through case studies. CPD 10 CPD hours / points Accredited by CPD Quality Standards Introduction to Mediation 11:53 1: Introduction to Mediation 11:53 Mediator Roles and Skills 10:47 2: Mediator Roles and Skills 10:47 Mediation Process 10:41 3: Mediation Process 10:41 Conflict Analysis 13:28 4: Conflict Analysis 13:28 Specialised Areas of Mediation 09:22 5: Specialised Areas of Mediation 09:22 Legal and Ethical Considerations 09:22 6: Legal and Ethical Considerations 09:22 Case Studies and Best Practices 11:59 7: Case Studies and Best Practices 11:59 Order Your CPD Quality Standard Certificate (Optional) 01:00 8: CPD Certificate (Optional) 01:00 Who is this course for? Course Target Audience: Professionals seeking conflict resolution skills. Legal practitioners enhancing mediation expertise. HR personnel interested in conflict management. Individuals pursuing mediation certification. Government officials dealing with disputes. Anyone keen on mastering mediation techniques. Career path Mediation Specialist: £30K to £60K per year Conflict Resolution Consultant: £35K to £65K per year Legal Mediator: £40K to £70K per year HR Mediation Advisor: £30K to £50K per year Government Dispute Resolution Officer: £35K to £55K per year Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed. CPD Quality Standard Certificate Digital certificate - £7.99

Conflict Resolution Skills (In-Person) Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans

Conflict Resolution Skills: In-House Training Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans

Conflict within a workplace can appear in many forms, from personality conflicts between employees to employee and supervisor issues. This course will equip you with the knowledge of conflict management strategies and the practical skills to take steps to help to resolve situations of conflict.