611 Confidence courses in London

The often-used phrase, 'just the receptionist', completely misrepresents the role. An excellent receptionist is a most valuable resource for any organisation. This programme has been designed specifically to deal with the essential skills necessary to represent the organisation to the best possible effect. It will also help you get the most out of your working day. There are six key reasons to take part in this workshop. It will help you: See your role in a new light Develop your communication skills Deal with different types of customer and situation Boost your confidence Cope in a pressurised environment Get more satisfaction from your working day 1 Introduction Workshop objectives and personal objectives The challenges of 21st century communication What makes an excellent point of Reception? And why is it so important? Who and where are our customers? As a customer, how do you like to be treated? What makes people feel valued? Objective and subjective aspects of customer service 'Micro moments' that shape the relationship 2 Communication on reception Definition of communication Barriers to good communication The 'recipe' of verbal, vocal and visual aspects of communication Differences between communicating face-to-face and on the telephone Communication 'leaks' The primitive human response The impact of visual communication - body language, gesture and facial expression Voice - tone, speed, volume, pitch, clarity, inflection, pacing Words - positive words and phrases compared with negative terminology Professional greetings face-to-face Steering the conversation with effective questioning 3 Telephone excellence How we use the telephone Qualities of the telephone Non-verbal communication on the telephone - what aspects can be 'seen' by the other person? Professional telephone etiquette Taking and leaving messages - key points that can help customers, colleagues and the organisation Clarifying information 4 Listening skills for accuracy and relationship building How accurate are your listening skills? What are the challenges for accurate listening? Active / empathetic listening 5 Creating a rapport by 'style flexing' Understanding how different people communicate Shaping our message to the other person so that they feel understood How changing situations can alter communication needs 6 Confidence and assertiveness Recognising different styles of behaviour - aggressive, passive and assertive Qualities of assertive communication - verbal, vocal and visual Assertive techniques - basic, persistence, negotiation / empathetic Demonstrating confidence 7 Coping in a pressurised environment Words - the most useful ones to use with stressed people and identifying the 'red rag' words Challenging situations - what do you find difficult and how do you respond? Dealing with outbursts of anger Bringing non-stop talkers back from their tangent Constructive ways to say 'no' 8 Pulling it all together Action plans Summary of key learning points

– how to react, support and move forward Discover how you can best help a young person who self-harms – gain the insights and skills you need to approach this distressing subject respectfully and safely, a better understanding of what self-harm is, why young people self-harm, and much more… Date: Tues 14th May 2024 Accredited CPD Certificate: 3.5 hours Length: 3.5 hours (with breaks) Start time: 9.15am GMT (until 1.30pm) "This is one of the best self-harm trainings I’ve had, honestly..."EMILY LOVE, PRIMARY PREVENTION WORKER Live Online Webinar – Join Emily Gajewski – an expert in helping people overcome self-harm – for her live webinar on Tuesday 14th May 2024. All you need is a quiet place to watch, a computer or tablet and a strong internet signal, the rest is easy. Book your place and we’ll email you confirmation – you’ll receive your Zoom link the day before the event. RECORDING – the training is recorded in case anyone experiences technical difficulties – or you can’t attend on the day – so you will also get a recording for a limited time afterwards to maximise your learning. Want to attend but can’t make this date? Then please register your interest below – and we’ll email you when a new date is available. The aim of this live online training with Emily Gajewski, a highly experienced psychotherapist specialising in treating self-harm, is to give you a thorough, in-depth understanding of why young people self-harm and how to approach/react when helping someone in both the short and long term, including the essential skills most likely to effectively support the young person on their journey to find less harmful ways of coping – the webinar focuses on the most evidence-based knowledge and skills in this area. It will also help you find ways of calming yourself in moments of overwhelm to ensure that you can be as supportive and helpful as you’d like to be. Why you should attend With the ever changing, uncertain world we live in creating a vast amount of pressure on children – emotionally and physically – more children and teenagers are experiencing extremely stressful, distressing situations, with many looking for coping mechanisms to help them deal with their negative thoughts, feelings and emotions. Self harm (including self injury) is hugely on the increase and rates are higher than ever since Covid-19 and the long periods of isolation and uncertainty young people have experienced in ‘lock downs’. A survey of 61 secondary school children by charity Place2Be, shows self-harm reports increased by 77%, from 48 to 85, from August to September 2021. Finding the right words to approach self-harming can be difficult – this online webinar was created to help you (parents, carers, teachers) approach this topic with empathy and confidence. Discovering that a young person you are caring for is self harming can be an extremely stressful situation. When we are highly emotional, it can cause us to react in desperate ways, which are often not helpful or supportive to the young person, even if our intentions are totally well-meaning. “A really helpful, caring approach – it has clarified so much for me and I can now see a sensible way forward.”MARTIN, PARENT. This course is relevant to a range of self-harming behaviours including: self-injury cutting, ripping or carving skin burning skin punching or hitting themselves scratching or pinching (including dermatillomania) poisoning themselves with tablets or liquids (or similar) over-eating and under-eating (anorexia or bulimia) biting yourself (dermatophagia) inserting objects into your body overdosing, exercising excessively pulling your hair (trichotillomania) getting into fights where you know you will get hurt What you will learn What is self-harm? Why young people self-harm How common is self-harming How to approach the subject (building rapport, trust…) How to react if your child (or any young person) tells you they are self harming (what not to say and do) The distinction between self harm and a suicide attempt The addictive element to self harm How to help a young person break the addictive pattern Helping a child in the short- and long term The influence of social media and peers Keeping your child safe Looking after yourself (managing stress, anxiety and worry for the household) Finding professional help View booking details Who this training is suitable for Parents, other family members and/or carers of children and young people who are at risk of self harming or currently self harming. Anyone who works with young people and needs to know how best to help when someone discloses that they self-harm or who they suspect may be self-harming. Therapists and counsellors who want to gain a better understanding so they can support families with a member who self harms. Course Programme The ‘How to help young people who self harm’ live online webinar starts at 9.15am and runs until 1.30pm (GMT). 9.15am Join the Zoom meeting 9.30am Understanding self harm 10.45am Comfort break and discussion 10.55am How to approach self harm and be most helpful 12.00pm Comfort break and discussion 12.10pm Creating the optimal conditions for recovery 1.30pm Webinar ends This course has been independently accredited by the internationally recognised CPD Standards Office for 3.5 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

Gain the clarity and confidence to take on inspections successfully with this actionable workshop.

The course seeks to improve the wellbeing and experience of people with dementia and of the care staff working with them. It should improve your confidence in managing situations you find challenging.

Emergency Paediatric First Aid delivered by healthcare professionals - Educating through Experience

Photography is a way of feeling, of touching, of loving. ... it remembers little things, long after you have forgotten everything. - Aaron Sisking For the kind of photos that are worthy of the memories  Because we just don't get do-overs with kids. There is no such thing as second-first steps. Because all their little quirks, all the big and little moments that shape their lives and their childhoods are something that only YOU as parents see and appreciate fully. And they are the thing that make them who they are. There is simply no outside photographer who can come in and capture those unique things because nobody knows your children like you do. Photography For Parents Fundamentals Our flagship 6 week Photography course designed to help you learn all the key photography skills that you will need to drastically improve your children's photos.  KEY COURSE INFO: Course type: Instructor-led or self paced Course duration: 6 weeks Course format: Online course with Interactive weekly live classes, personal photo feedback and support group WHAT YOU LEARN: Our hands-on online instructor-led approach helps guarantee that you will quickly learn the key camera and photographic storytelling skills while keeping the focus on photographing children.  From camera know-how, light and composition, specific recipes to help you capture typical situations and getting it all right on the fly - yeah, our kids don't sit still either LEARN WHAT'S INCLUDED IN EACH MODULE Key Camera skills Working with natural light Capturing kids on the move Photo composition Portraits and details Photo storytelling HERE IS HOW YOU LEARN WITH US:  If you have bought an online course before, then gave up half way through because ... life.. - well, we are a bit different. This is A LOT more than a bunch of random tutorials. This is a proper, well designed, supported and paced course that genuinely delivers. HERE ARE THE INGREDIENTS THAT MAKE OUR COURSE DELIVER The one with all the materials: 5 core course modules, introduced on a weekly basis, plus a bonus wraparound module ( more on that below) - courses accessible online and in pdf version The one with all the people: You're not going through the course on your own - as part of the course you join an online peer support group, moderated daily by the instructor, where you connect, get help and go through this journey together with other parents like you. The one with all the answers: Every week we run an live online class which is where your instructor goes through the key parts of your course, answers live questions and demonstrates techniques and additional illustration photos. The Live classes are run in the evening ( after the kids are in bed) and are always recorded in case you couldn't join in live The one that's all about you: Every week comes with homework to help you practice the elements we introduce in the modules. You submit those images to your instructor on a weekly basis and receive thorough, photo-by-photo, video feedback from your instructor - so it's all about you and your progress, nobody else's The one with the bonuses: A PDF workbook to help you go through the materials and practice the skills, handy cheat sheets formatted for your phone so you can whip them out on the go plus a Bonus wrap-up module with swipe files of photo ideas for children at different ages, handy checklists and more!  The one after it's over: We don't just leave you on your lonesome after the course is over - you get access to a=our Alumni group - a Photography for Parents Clique if you will - which is where we continue supporting you, answering your questions, encouraging you to take photos through weekly and monthly challenges and peer support Next Fundamentals course starts on 15th January 2024 5 core course modules Support Facebook group Weekly online Live class Personal Feedback on your images BONUS: extra module with ideas bank for photographing children of all ages BONUS: PDF course workbook BONUS: Printable and mobile friendly Pocket Guides HERE IS WHAT YOU WILL LEARN WITH US:  How to finally, actually, properly use your camera - no more cryptic buttons and the 'oh no! what have I pressed now?!' panic. Life's too short to be intimidated by your camerant The precise steps and 'recipes' to help you capture all sorts of different situations - whether your kids are indoors on a dark and dreary day or tearing through the park in the sun How to see the world and your children through a photographers eyes and learn to compose your photographs on the fly so they truly reflect the beauty you see How to get great photos CONSISTENTLY - I mean the spray and pray method is fine, but wouldn't it be nice to have confidence your images will turn out the way you want them? How to learn to notice and capture the little details, the big picture, the whole story of your children growing up. BEAUTIFULLY. "Absolutely, without a doubt, the best money I have ever spent on anything kid related. I so wish i had done these courses 6 years ago, just before my 1st was born. My photography has improved significantly and I'm just sad the course are over, I have loved everything about them!" Hannah Slater "The most enjoyable online course I ever done" I cannot recommend this course highly enough, and I am so grateful for Ania for creating this amazing course and community, teaching busy parents how to document their family storied beautifully! DALIA SEABORNE "I'm amazed at how much my photography has improved " I have learned so much and am amazed at how much my photography has improved - they are brilliant value for money considering the level of personal attention you receive! I've come away with a whole lot more technical knowledge as well as a heap of inspiration and ideas. LUCY GRIFFITH "The most wonderful entry into the incredible photography world" I am seeing things that I have never noticed before, I am using the DSLR to capture precious moments with my family and am signed up to two further courses because the instructors, modules and supportive community are amazing and I think I might be addicted KIRSTY FINNIE Photography for Parents FUNDAMENTALS Next course starts on 15th Jan 2024 All the learning resources, all the community, all the support, all the personal help. Virtually failproof 5 core course modules Bonus Idea Bank module PDF course workbook Pocket reference guide Support group Weekly online live class Personal Feedback on your images Access to Photography For Parents Alumni community But will it work for me? - our guarantee: GUARANTEE We know our course works. We have seen a few thousands of students go through our courses and really improve. BUT, if you find that after the first couple of modules that it just doesn't work for you, you haven't learnt anything new, it's the wrong level for you, you haven't improved, or you simply don't get on or engage with it - we will simply refund you in full. Simple as that! INSIDE THE MODULES - aka WHAT DO YOU LEARN? Module 1: See what your camera sees Our first module is dedicated to breaking you our of the snapping habit and giving you a fresh perspective. We show you how your camera sees the world differently than what you might expect in three major ways - the optics. the focus and the light. Major Takeaways: At the end of the module you will have gained full control of your focus - no more guessing game and kids turning out all blurry, you will also gain an insight of how to use your lens ( there is a skill to it) and how to let the light help make your subjects stand out. What's included: The importance of focus and what it does to our brain Taking control of your focus - the Where and HOW your camera focuses Mastering focus formula - a process to help you determine what settings to use for each occasion To zoom or not to zoom and how it changes what and how your camera sees Learning how your camera sees the light and how to make it better, especially with tricky light Learning how to shoot against the light - like a bright window and NOT end up with the person looking all dark Module 2: On exposure and all things sharp and blurry In our second module we take you off the auto setting and dive deep into learning about exposure - i.e. making sure that your images are not too dark or bright or blurry. But not only that, we pay special attention to how to make some of the things in your image sharp and others blurry through the use of specific combinations of settings  Major Takeaways: How to work your camera in priority ( semi-manual) modes, how to capture detail or portraits with a great separation of sharp and blurry to make these elements stand out.  What's included: Understanding the mechanics of your camera - how does a photo actually happen inside Taking your camera firmly OFF the Auto settings - learning the key factors ( aperture, shutter speed and ISO) and how they interact with one another How to capture portraits and those precious detail shots beautifully Switching to Aperture priority and controlling your aperture - the how and the why Taking control of what in your image will be sharp and what will be blurry - hello full control over blurry backgrounds, blurry foregrounds and pin sharp subjects in between. Module 3: Capturing movement  One of my favourite modules, dedicated to helping you capture your kids in motion - whether they're wriggling babies, speedy crawlers, wobbly toddlers or perpetual-motion-machines that most children are. We learn how to match your focus settings, your shutter settings and your composition to capture great movement photos.  Major Takeaways: Learn how to capture your children on the move, SHARP but also how to use blur and speed to really showcase and highlight movement. Big AH-HA moments here!  What's included: Switching your camera to shutter priority and mastering MOVEMENT Learning how to capture moving things SHARP - yes, that includes those fast movingbaby arms and legs Learning how to capture moving things BLURRY - and why would you want to do it? Learning how to highlight action and energy and speed in your images and how to help yourself with composition Creative techniques like night time light trails or panning or creative blur How to use your focus settings on top of your shutter settings to help capture things sharp Module 4: See what your camera sees Although we introduce elements of photographic composition throughout the course, this is the module entirely dedicated to it. We look at composition not just as a set of arbitrary rules, but more as something that helps you express what you really see and feel. We look at photographic storytelling and helping your images get look more impactful and stronger Major Takeaways: Good photographic composition principles to help you really show the magic you are seeing. At the end of this module you will say goodbye to boring flat photos and will instead start taking rich images with lots of depth and eye catching composition.  What's included: understanding how we 'read' photographs and how to compose so that the magic YOU see translates into what the others see when they pick up that photo fundamental rules of photo composition - we started you off with the rule of thirds but there is MORE Good crops, bad crops, crazy crops and everything in between storytelling through your photographs - how to make your images mean something and show something real, beyond 'my child looks cute here' getting creative and expressing yourself through photographs learning to go beyond your usual compositions and discovering different styles Module 5: Photographic composition and storytelling Although we introduce elements of photographic composition throughout the course, this is the module entirely dedicated to it. We look at composition not just as a set of arbitrary rules, but more as something that helps you express what you really see and feel. We look at photographic storytelling and helping your images get look more impactful and stronger Major Takeaways: Good photographic composition principles to help you really show the magic you are seeing. At the end of this module you will say goodbye to boring flat photos and will instead start taking rich images with lots of depth and eye catching composition.  What's included: Understanding how we 'read' photographs and how to compose so that the magic YOU see translates into what the others see when they pick up that photo Fundamental rules of photo composition - we started you off with the rule of thirds but there is MORE Good crops, bad crops, crazy crops and everything in between Storytelling through your photographs - how to make your images mean something and show something real, beyond 'my child looks cute here' Getting creative and expressing yourself through photographs Learning to go beyond your usual compositions and discovering different styles BONUS Module 6: Idea Bank : Photographing children at different ages This last module is a bit different. We us it to give you lots of ideas for photos with children of different ages - from photographing milestones to capturing what's unique about them at a particular stage and really getting into their world to capture where they're at. The module is packed with ready to take ideas and will let you take all that you have learned in the first 5 modules and apply it in real life sitautions. We also help you think ahead to the next steps in your photography education - should you want to continue. 

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Private one-to-one swimming lessons for beginners who want to learn to swim.

Emergency First Aid at Work delivered by healthcare professionals - Educating through Experience

Gain confidence, expand your vocal power and develop your unique rock voice that will turn heads and turn your world upside down under the guidance of excellent rock singing instructors who specialise in teaching adults. Study the greatest hits while improving your vocal skills.