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Description: Customer Relationship Management (CRM) is a fundamental part of any product or service driven business. It helps manage customer problems in order to make certain they are or generate repeat purchase. With the help of this Customer Relationship Management Training course you can now ensure the same for your company. This course will teach you about the different terms and benefits of having a CRM system. You will also learn to identify different components of a CRM plan, develop a checklist for success, find out how it creates value for an organisation and customer and much more. All this certainly means you should get this course now. Learning Outcomes: The terms and benefits of CRM on a company's bottom line Analyze the different components of a CRM plan Develop a checklist for readiness and success in CRM Describe how CRM creates value for organizations and customers Consider developmental roles that have the greatest impact on CRM Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Relationship Management Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Relationship Management Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview (Customer Relationship Management Training) 00:05:00 Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Mock Exam Mock Exam- Customer Relationship Management Training 00:20:00 Final Exam Final Exam- Customer Relationship Management Training 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description Imagine your hair looks like the Frozen Princess Elsa. Or do you want to make your daughter's hair look like Merida, the brave princess of the movie Brave? Then the Princess Hair Styling course is designed for you. The course covers some of the basic princess hairstyles that will not only help you to design and decorate the hair of your princess but also guides you to create new designs or mimic designs from the movie or design books. A hairstyle changes your full appearance. With the help of right strategies, you can able to design long, medium length and short hairstyles that will suit you based on your hair length and cutting. If you do not have thick hair, the right strategies can make your hair look thick and puffy. The course teaches you some of the basic classic curling style, Classic barrel curl, and more. You will master how to bring smiles on your clients face. Apart from these, the course also trains you how to improve your conversation skills and marketing strategies to establish your business. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Princess Hair Styling is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Princess Hair Styling is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Introduction FREE 00:03:00 About the Instructor 00:02:00 Congratulations on choosing this long hair updo course! 00:01:00 Updos fit for the Princess in Everyone: Tutorials The Classic Updo 00:02:00 A Clean Classic Curled Updo 00:03:00 The Princess Classic barrel curl Updo 00:01:00 The Curly Top Princess Classic 00:02:00 Skill Supporting Videos: How to use hot rollers 00:06:00 How to use a curling iron 00:05:00 How to tease and back comb the hair 00:08:00 Barrel Curl Tutorial 00:03:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: The definition of an organisation's worth has vastly expanded to include things such as reputation, employee knowledge and training initiatives. The balanced scorecard is a new tool created to help execute balanced strategic missions through performance management. This new concept can be learnt about from this Strategic Business Management Plan: Balanced Scorecard course. This course will help you understand balanced scorecard, its benefits and how to avoid pitfalls. It will also teach you to determine if its right for you, identify key elements, strategy map, tactical action plan and much more. So get this course now to learn all of these and improve your organisation. Learning Outcomes: Provide a definition of the balanced scorecard and its benefits Narrate common balanced scorecard pitfalls and how to escape them Fix whether the balanced scorecard is appropriate for your organization Relate the major contents of the balanced scorecard system Identify a strategy map, tactical action plan, and balanced scorecard Produce a vision statement for the balanced scorecard Realise what corporate values, mission statements, and vision statements are and how they link the balanced scorecard Understand what processes support the balanced scorecard Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Strategic Business Management Plan: Balanced Scorecard is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Strategic Business Management Plan: Balanced Scorecard is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Modules Course Overview (Strategic Business Management Plan: Balanced Scorecard) 00:15:00 Understanding the Balanced Scorecard 00:30:00 Overview of the Balanced Scorecard Process 00:30:00 Creating a Project Vision Statement 00:30:00 Understanding Organizational Mission, Vision, and Values 00:30:00 Plans and Processes to Build 00:30:00 Building Balanced Scorecard Teams 00:30:00 Mock Exam Mock Exam- Strategic Business Management Plan: Balanced Scorecard 00:20:00 Final Exam Final Exam- Strategic Business Management Plan: Balanced Scorecard 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description Google Maps is one of, if not the biggest, readily accessible and free online map services in the world. This SEO Google Maps Training Course is designed to show you how to fix your Google Local SEO Listing Results. You will learn how re-enforcing your Google Local Listings with a GEO sitemap & a KML file can cause a great increase in your SEO results. You will learn how to set up a Google My Business Page, how to set up a Google+ Listing, how to respond to reviews in Google, how to register for your first business directory citations, how to rank Page 1 in Google Maps, how to optimize your Google+ Page, how to get more reviews to your business pages, how to gather more business directory citations for your listing, and much more. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? SEO Google Maps Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our SEO Google Maps Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module: 01 1. Promo FREE 00:03:00 2. Introduction 00:03:00 3. The 4 Pillars of Google Maps Ranking 00:05:00 4. Sign In to Google+ 00:01:00 5. Keyword Planner & Sorting Breakdown 00:15:00 Module: 02 6. LongTail Pro Keyword Research 00:10:00 7. KW Finder Keyword Research 00:05:00 8. Google My Business Registration & Optimization 00:12:00 9. Descriptions Have Been Phased Out Currently 00:01:00 10. Google Review Management & Marketing 00:19:00 Module: 03 11. Additional Business Sites for Reviews 00:12:00 12. What Are Citations 00:08:00 13. WhiteSpark for Citation Analysis 00:03:00 14. Outsource Local Citations 00:05:00 15. Backlinks Are Easy 00:18:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Diversity training enable trainers to enhance communications, understanding, and to educate employees and supervisors to support the wealth of talent, ideas, and skills within our workplace, in this Equality and Diversity Training Course trainers can help the various needs, background, and strengths to come together in a respectful way. In this course you will learn what is diversity and its related terms mean, how to develop a management style to encourage diversity. You will be able to identify stereotypes and all the related stuffs you need to know about diversity training. So, why waiting just join us to get some more knowledge. Learning Outcomes: Narrate the issues associated with diversity as well as the terms associated with it Decode the way the changes of the world have influenced you and the outlook you have got Recognise the most recognisable traits of your character Apply the terms that assume politically accurate as well as averting the those that are contradictory Execute the four pillars of diversity Learn how to overcome the difficulties connected with diversity Apply a method to handle unacceptable behaviour Improvise a management feature with a view to inspiring diversity Take steps if you or one of your employees feels discriminated against Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Equality and Diversity Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Equality and Diversity Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:15:00 How Does Diversity Affect Me? 00:15:00 Identifying Stereotypes 00:15:00 Wise Words 00:15:00 The Cornerstones of Diversity 00:15:00 How to Discourage Diversity 00:15:00 The STOP Technique 00:15:00 Managing for Diversity 00:15:00 Dealing with Discrimination 00:15:00 Mock Exam Mock Exam- Equality and Diversity Training Course 00:20:00 Final Exam Final Exam- Equality and Diversity Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Dissimilarities between languages impede communication for employees who grew up speaking a language other than English. This can damage what would otherwise be productive relationships. This English as a Second Language will help you to fill the gaps in communication skills though instruction and exercises. This course is written for people with intermediate competency in English as their second language. Clear intent and meaning while speaking, listening, reading and writing will be covered.You will learn to acknowledge existing skills in the areas of speaking, Listening, Reading and Writing, you will understand the gaps in skills compared to workplace communication needs, and much more. Learning Outcomes: Appreciate the existing skills for the segments of Speaking, Listening, Reading as well as writing Identify the gaps in skills compared to the workplace communication requirements Realise cultural as well as workplace impacts on communication and the ways to function within them Know how you can learn along with the proficient skills for oral as well as written communication, involving technical structures for example, email and video conferencing Improve an individual Action Plan for consistent skill reinforcement and also for growth Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? English as a Second Language is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our English as a Second Language is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. English as a second language Course Overview 00:15:00 Self Awareness - Skills of Self and Others 00:15:00 Words and Positive Workplace Culture 00:30:00 Productive Conversations 00:30:00 Telephone/Videoconferencing 00:15:00 Wordsmith's Toolbox 00:30:00 Putting Words to Work 00:45:00 Individual Action Planning 00:15:00 Mock Exam Mock Exam- English as a Second Language for Office Communication 00:20:00 Final Exam Final Exam- English as a Second Language for Office Communication 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Research refers to the systematic investigation of something to finding the facts. In the modern world where technology is everywhere, you are both blessed and disturbed by the amount of information loaded in any field. Sometimes, it is very difficult for you to find the real and meaningful knowledge about your desired subject. The Research Skills Training Course will help you to know the tips for finding the proper information using some different tools. Throughout the course, you will be knowledgeable about the basic skills of researching such as note-taking, recalling, reading, etc. In brief, the course will help you where to find and how to find the information. Learning Outcomes: Figure out the benefits to a proper research as well as documentation Study for maximum information retention as well as recall Get effective notes Devise plan for a research strategy Recognise as well as apply different kinds of research sources Produce preliminary as well as final outlines Get to know the ways in which you can use style guidelines along with being able to recognise the common styles Learn documenting as well attributing your work to be sure of you are not copying Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Research Skills Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Research Skills Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:05:00 Why Are Research Skills Important? 00:05:00 Basic Skills 00:15:00 Planning Your Research Strategy 00:15:00 Where to Look and What to Look For 00:15:00 Finding Information the Old-Fashioned Way 00:15:00 Researching with the Internet 00:15:00 Getting Ready to Write 00:05:00 Putting Pen to Paper 00:15:00 Mock Exam Mock Exam- Research Skills Training Course 00:20:00 Final Exam Final Exam- Research Skills Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Did you ever face a situation in your workplace like you are not happy with the decision taken by your supervisor? And you wanted to ask someone else that what are they thinking about the decision; whether they would make the same thing? This Employee Dispute Resolution Course offers employees just that chance, using a formalized procedure to ask, consider, and resolve just these sorts of questions. Here, everything you need to know about employee dispute resolution through meditation. So, why waiting just join this course today and brush up your skills and knowledge. Learning Outcomes: Learn the definition and terms of peer review process Get to know a system for employees to file grievances and a management to respond Learn how to select a facilitator as well as a panel Know the things that are involved in the hearing process, starting from preliminary meetings to the hearing, and the decision procedures Get to know about the responsibilities and of the powers a panel should possess Learn to execute the professional questioning methods as well as the probing techniques Learn the reasons for which the peer review panels fail and you can overcome these risks Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Employee Dispute Resolution Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Employee Dispute Resolution Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:15:00 What is Peer Review? 00:15:00 Initiating the Process 00:15:00 The Peer Review Panel 00:15:00 Asking Questions 00:30:00 The Peer Review Process 00:30:00 Panel Walk Through 00:15:00 Why Does the Process Fail? 00:15:00 Mock Exam Mock Exam- Employee Dispute Resolution Course 00:20:00 Final Exam Final Exam- Employee Dispute Resolution Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Web applications are increasingly more sophisticated and as such, they are critical to almost all major online businesses. This Certified Secure Web Application Engineer (CSWAE) - Complete Video Course covers everything you need to know about becoming a Certified Secure Web Application Engineer. In this course, you will learn about web application security, secure SDLC, OWASP TOP 10, risk management, threat modeling, authentication and authorization attacks, session management, security architecture, input validation and data sanitization, AJAX security, insecurity code discovery and mitigation, application mapping, cryptography, and testing methodologies. This Certified Secure Web Application Engineer (CSWAE) - Complete Video Course will provide you with a thorough and broad understanding of secure application concepts, principles, and standards. You will be able to design, develop and test web applications that will provide reliable web services that meet functional business requirements and satisfy compliance and assurance needs. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certified Secure Web Application Engineer (CSWAE) - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certified Secure Web Application Engineer (CSWAE) - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Web Application Security Web Application Security FREE 01:20:00 Secure SDLC Secure SDLC 00:26:00 OWASP TOP 10 OWASP TOP 10 00:28:00 Risk Management Risk Management 00:35:00 Threat Modeling Threat Modeling 00:18:00 Authentication and Authorization Attacks Authentication and Authorization Attacks 00:24:00 Session Management Session Management 00:35:00 Security Architecture Security Architecture 00:29:00 Input Validation and Data Sanitization Input Validation and Data Sanitization 00:24:00 AJAX Security AJAX Security 00:05:00 Insecurity Code Discovery and Mitigation Insecurity Code Discovery and Mitigation 00:39:00 Application Mapping Application Mapping 00:07:00 Cryptography Cryptography 00:52:00 Testing Methodologies Testing Methodologies 00:31:00 Mock Exam Mock Exam- Certified Secure Web Application Engineer (CSWAE) - Complete Video Course 00:20:00 Final Exam Final Exam- Certified Secure Web Application Engineer (CSWAE) - Complete Video Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Microsoft Office Access 2016 is an application created for your data organization and management needs. From designing a relational database to organizing a database for efficiency, you will only learn if you know how to do it using Access 2016. All of these are some of the key topics in Access 2016 that this Microsoft Office 2016 Access Intermediate - Complete Video Course will provide to ensure you will use the application efficiently. Microsoft Access 2016 was created to help you with your database with the added feature in sharing and reporting; it has been widely recognized as more efficient than other applications available in the market. Learn how to hasten your skills in data organization using this application through this course now. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Office 2016 Access Intermediate - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Office 2016 Access Intermediate - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Relational Database Design FREE 00:16:00 Create a Table 00:09:00 Create Table Relationships 00:09:00 Module 02 Create Query Joins 00:14:00 Relate Data Within a Table.avi 00:04:00 Work with Subdatasheets from 00:05:00 Module 03 Use Field Validation 00:16:00 Use Form and Record Validation 00:14:00 Module 04 Create Parameter Queries 00:12:00 Summarize Data 00:06:00 Create Subqueries 00:07:00 Create Action Queries 00:05:00 Create Unmatched and Duplicate Queries 00:06:00 Module 05 Data Normalization 00:10:00 Create a Junction Table 00:04:00 Improve Table Structure 00:06:00 Module 06 Include Control Formatting in a Report 00:04:00 Add a Calculated Field to a Report 00:05:00 Add a Subreport to an Existing Report 00:07:00 Mock Exam Mock Exam- Microsoft Office 2016 Access Intermediate - Complete Video Course 00:20:00 Final Exam Final Exam- Microsoft Office 2016 Access Intermediate - Complete Video Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00