9509 Confidence courses in Viewpark delivered Online

Discover the captivating world of fragrance with our Introduction to Perfumery: How To Make Perfume Course. This expertly crafted programme takes you on a fascinating journey through the art and science of perfume creation, starting with the essentials of perfumery and exploring the rich variety of ingredients that make each scent unique. From the delicate balance of notes in the making process to the crucial steps of testing and evaluation, you’ll gain a thorough understanding of how perfumes come to life. Alongside this, the course covers important aspects of safety, regulation, and the Control of Substances Hazardous to Health (COSHH), ensuring you grasp the vital considerations in crafting safe and elegant fragrances. Designed for those curious about perfume creation or seeking to build knowledge before launching their own venture, this course also provides insights into establishing a perfume business. Whether your goal is personal enrichment or entering the fragrance industry, the content is tailored to guide you through each stage with clarity and confidence. All lessons are delivered in a format that suits flexible learning, making it easy to fit into your schedule while accessing valuable expertise from seasoned professionals. Immerse yourself in the fascinating realm of scents and learn how to create perfumes that captivate and inspire. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum of Introduction to Perfumery: How To Make Perfume Module 01 : Introduction to Perfumery Module 02 : Perfume Ingredients Module 03 : Perfume Making Process Part 1 Module 04 : Perfume Making Process Part 2 Module 05 : Perfume Testing and Evaluation Module 06 : Perfumery Safety and Regulation Module 07 : Control of Substances Hazardous to Health (COSHH) Module 08 : Starting Your Own Perfume Business Learning Outcomes: Master Perfume Ingredients: Identify and select key fragrance components for diverse olfactory profiles. Craft Signature Scents: Develop unique perfumes through expert-guided blending techniques. Navigate Regulatory Landscape: Understand and adhere to safety and industry regulations for perfumery. Evaluate Perfume Quality: Employ sensory evaluation techniques to assess fragrance excellence. Implement COSHH Practices: Safely handle and manage hazardous substances in perfumery processes. Entrepreneurial Insight: Gain insights into starting and managing your own perfume business. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Perfumers and Fragrance Enthusiasts Entrepreneurs Interested in the Perfumery Business Cosmetics and Beauty Industry Professionals Artisans and Crafters Exploring New Avenues Chemistry and Aromatherapy Enthusiasts Individuals Passionate About Scent Creation Small Business Owners in the Beauty Sector Retailers Looking to Expand Their Product Line Career path Independent Perfumer Fragrance Consultant Perfume Ingredient Supplier Boutique Perfumery Owner Fragrance Evaluator for Regulatory Compliance Perfume Workshop Facilitator Certificates Digital certificate Digital certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

From haute couture to high street, the foundation of every great garment begins with fabric. This course offers an in-depth look into the fibres, textures, weaves, and finishes that shape fashion. Whether it’s understanding the characteristics of natural and synthetic fibres, exploring the intricacies of weaves and knits, or making informed decisions about colour, sourcing, and fabric treatment—this course covers it all in a way that’s informative, engaging, and thoughtfully structured for design-focused learners. Ideal for those with a passion for clothing design and a keen eye for detail, this course introduces essential knowledge about materials used across the fashion industry. With insights into fabric trends, fibre selection, and how textiles influence design decisions, learners gain the clarity and confidence to make well-informed creative choices. Every module is tailored to help designers think critically about fabrics and how they serve both aesthetic and functional purposes within fashion design. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum of Fabrics for Fashion Design: Essential Learning for Designers Module 01 : Introduction to Fabrics Module 02 : Natural Fibres Module 03 : Synthetic Fibres Module 04 : Fabric Weaves and Knits Module 05 : Fabric Finishes and Treatments Module 06 : Fabric Sourcing and Selection Module 07 : Colour in Fashion and Textile Module 08 : Working with Fabrics in Fashion Design Module 09 : Fabric Trends in Fashion Design Learning Outcomes: Discern Fabric Properties: Identify natural and synthetic fibres to make informed design choices. Master Fabric Manipulation: Understand weaves, knits, and finishes for unique designs. Refine Colour Application: Apply colour theory to elevate your textile creations. Source Fabrics Effectively: Navigate the market for premium textile materials. Craft Trendsetting Designs: Stay ahead with insights into evolving fabric trends. Execute Designs with Precision: Seamlessly integrate fabrics into your fashion creations. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Fashion Designers seeking textile expertise. Fashion Students eager to master fabric selection. Creative Entrepreneurs venturing into fashion. Textile Enthusiasts looking to transition into design. Wardrobe Stylists wanting to expand their skill set. Artisans keen on incorporating fabrics into their crafts. Fashion Enthusiasts with an eye for detail. Professionals in the fashion industry looking to upskill. Career path Textile Designer for High-End Fashion Houses. Fashion Stylist specializing in fabric selection. Fabric Sourcing Specialist for Retail Brands. Trend Analyst for Textile and Fashion Industry. Costume Designer for Film and Television. Fashion Blogger or Influencer with Fabric Expertise. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Agile Project Management has rapidly become the preferred method for delivering successful projects with flexibility, speed, and focus. This AgilePM course offers a structured, accessible route to understanding Agile principles while drawing clear comparisons with traditional project management models. From the foundations of Agile thinking to the nuances of Scrum, learners gain a solid grasp of how iterative development and team collaboration drive better project outcomes. The curriculum flows logically—from essential concepts and comparisons between Agile and traditional methods, right through to project initiation, planning, execution, and closure. Along the way, learners will explore simulation scenarios and gain confidence in Agile processes like sprint planning, adaptation, and value-driven delivery. Whether you’re moving from a traditional background or new to project management entirely, this course offers a clear and engaging pathway to mastering AgilePM methodologies in modern project environments. Key Features of Agile Project Management CPD Accredited Agile Project Management Course Instant PDF certificate Fully online, interactive Agile Project Management course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Agile Project Management course to excel! To become successful in your profession, you must have a specific set of Agile Project Management skills to succeed in today's competitive world. In this in-depth Agile Project Management training course, you will develop the most in-demand Agile Project Management skills to kickstart your career, as well as upgrade your existing knowledge & skills. Agile Project Management Curriculum Introduction Basic concepts Traditional Project Management Agile Project Management Which way to go: Traditional or Agile? The Skeleton and Heart of Scrum Let's Simulate a Project! [Initiation] Guaranteeing Project Success Since its Kickoff [Planning] Plan to Deliver Value [Execution] Managing the Execution [Inspection and Adaptation] Closing and Validation and Sprint [Closure] Closing a Project [EXTRA] Getting certified! [Bonus Course 1] Crash Course on Leadership [Bonus Course 2] Crash Course on Negotiation [Bonus Course 3] Crash Course on Productivity Accreditation This Agile Project Management course is CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Agile Project Management course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Agile Project Management basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Agile Project Management Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Accident investigations are essential for identifying causes, preventing recurrence, and promoting safer environments. This course provides a clear, structured approach to understanding and conducting thorough accident investigations. From recognising the importance of investigating incidents to mastering the procedures of documenting scenes and analysing causes, learners will gain valuable insight into each critical step. The course emphasises effective communication and detailed reporting, ensuring participants can clearly present findings and propose meaningful solutions. Designed for professionals seeking to enhance their knowledge without the need for physical attendance, this CPD accredited course covers all necessary theoretical foundations. You will learn how to conduct interviews that gather reliable information and develop solutions based on factual analysis. Whether working in health and safety, risk management, or related fields, this course equips you with the essential understanding to approach accident investigations with confidence and clarity. Still not convinced? Take a glimpse of the key benefits you'll get with - Lessons prepared in collaboration with Professionals User-friendly Learner Management System (LMS) Syllabus designed in line with the standards of the UK Education System Updated Study Materials focusing both on Knowledge and Skill based training Guidance to expand in 'a' territory and move forward with Accident Investigator profession Free Assessment to test learners' knowledge and skills Accredited learning and widely recognised certificate from reputed CPD Accreditation Bodies Key Features of this Accident Investigation Course: CPD Accredited Accident Investigation Course Instant 2 PDF certificate Fully online, interactive Accident Investigation Course. Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Understanding the Investigation Module 02: Why Investigate? Module 03: Accident Investigation Procedure Module 04: Documenting The Accident Scene Module 05: Conducting Effective Interviews Module 06: Investigation and Cause Analysis Module 07: Developing Solutions Module 08: Report Documentation and Communication Accredited Certificate After successfully completing this Accident Investigation - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards Who is this course for? This Accident Investigation Course can be taken by anyone who wants to understand more about the topic. With the aid of this Accident Investigation course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Accident Investigation Course is ideal for: Health and safety professionals seeking enhanced investigation skills. Managers responsible for workplace safety and compliance. Employees designated as safety representatives. Individuals pursuing careers in accident investigation. Organisations aiming to improve their safety protocols. Requirements Learners do not require any prior qualifications to enrol on this Accident Investigation Course. You just need to have an interest in Accident Investigation Course. Career path After completing this Accident Investigation Course you will have a variety of careers to choose from. The following job sectors of Accident Investigation Course are: Health and Safety Manager - £35K to 60K/year. Accident Investigator - £30K to 50K/year. Compliance Officer - £25K to 45K/year. Risk Assessment Consultant - £28K to 55K/year. Safety Trainer - £30K to 48K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months

Level 3 Diploma in Accounting - CPD Accredited Accounting is the language of business, and understanding it is essential for anyone looking to manage finances or support organisational growth. The Level 3 Diploma in Accounting Course is designed to provide learners with a thorough understanding of accounting principles, concepts, and methods—whether you're new to the subject or seeking to build on existing knowledge. From foundational terms to complex financial statements, each section builds a solid base for mastering the core functions of accounting. This course explores double-entry systems, recording transactions, preparing financial statements, and interpreting key documents such as balance sheets and cash flow statements. With clear explanations and structured lessons, it covers everything from bookkeeping distinctions to depreciation and audit basics. Whether you're aiming to work in finance or want to handle your own accounts with confidence, this diploma offers the detailed knowledge needed to navigate the accounting landscape with assurance. Key Features CPD Certified Free Certificates Fully online, interactive course Developed by professionals in the field Self-paced learning 24/7 Learning Assistance Course Curriculum The detailed curriculum outline is as follows: Section 01: Introduction Lecture 01: Introduction to Accounting & Accreditation Section 02: Basic Accounting Terms Lecture 02: Difference between Bookkeeping and Accounting Lecture 03: Accounting Equation - Assets, Liabilities and Owners' Equity Lecture 04: Expanded Accounting Equation - Revenues and Expenses Lecture 05: Transactions Lecture 06: Accounts Lecture 07: Accrual Accounting System Lecture 08: Double-Entry Accounting System - General Journal and General Ledger Lecture 09: Recording Transactions Section 03: Common Transactions Lecture 10: Credit Purchases Lecture 11: Cash Purchases Lecture 12: Credit Sales Lecture 13: Cash Sales Lecture 14: Unearned Revenues Lecture 15: Prepaid Expenses Lecture 16: Unrecorded Expenses Lecture 17: Unrecorded Revenue Lecture 18: Depreciation Lecture 19: Types of Discounts Lecture 20: Discount Allowed Lecture 21: Discount Received Section 04: Practice Exercise 1 Exercise 2 Exercise 3 Exercise 4 Exercise 5 Section 05: Accounting & Financial Statements Module 01: Introduction to Accounting Module 02: The Role of an Accountant Module 03: Accounting Concepts and Standards Module 04: Double-Entry Bookkeeping Module 05: Balance Sheet Module 06: Income statement Module 07: Financial statements Module 08: Cash Flow Statements Module 09: Understanding Profit and Loss Statement Module 10: Financial Budgeting and Planning Module 11: Auditing Accreditation This Level 3 Diploma in Accounting course is fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Assessment At the end of the course, there will be an online assessment, which you will need to pass to complete the course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is suitable for anyone interested in: Accounting and Finance Bookkeeping Payroll Management Tax Accounting Career path Assistant Accountant Bookkeeper Payroll Administrator Accounts Assistant Tax Assistant Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Unlock the secrets to effective dog training with our Dog Behaviour Diploma. Learn advanced techniques in dog communication, manage aggression, and address common behavioral issues to become a confident dog trainer.

Mastering the art of organisation, structure, and communication is the foundation of effective administration. Our Administrative Management Course offers a thoughtful and engaging journey through the essentials of managing office systems, streamlining operations, and supporting leadership with confidence. Whether you're steering a small team or coordinating department-level tasks, this course provides clear, structured insights that help you work smarter—not harder. You'll explore time-tested methods in scheduling, document control, staff coordination, and communication—all vital components that keep an organisation ticking. From understanding modern office technology to improving workflow efficiency, this course speaks the language of those who like things done right. If you're aiming to sharpen your managerial mindset and embrace a career built on clarity and control, you’ve just found the right place to start. Key Benefits Eligibility for a The CPD Certification Service (CPD QS)- certified certificate on successful completion of Administrative Management Course Learning materials of the course contain engaging voiceover and visual elements for your comfort Freedom to study at your own pace 24/7 access to the Administrative Management course materials for 12 months Full Tutor support on weekdays (Monday - Friday) Course Curriculum: Introduction to Office Administration Skills of an Effective Administrator Business Etiquette Business Telephone Skills Representing Your Boss and Company Mail Services and Shipping Travel Arrangements Organising Meeting and Conferences Time Management Record Keeping and Filing Systems Business Writing Skills Organisational Skills Communication Skills Customer Service Effective Planning and Scheduling Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Administrative Management training is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the Administrative Management course, with enrolment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Administrative Management training.

Construction sites are busy, high-risk environments where clear communication can make all the difference. Our Construction Site Signalling Course is designed to help learners grasp the crucial concepts of site signalling with precision and confidence. Whether it’s directing vehicles, guiding cranes, or ensuring safe movement of materials, knowing how to signal effectively is key to maintaining order and avoiding costly delays or accidents. This course breaks down the essential rules and responsibilities of signallers, traffic marshals, and banksmen in a clear, easy-to-follow format. With straightforward guidance on industry-standard hand signals, positioning, visibility, and communication protocols, it’s tailored for anyone looking to build foundational understanding in a straightforward and professional manner. Ideal for those entering the construction sector or refreshing their knowledge, this course supports safety, clarity, and strong on-site communication. Expert Support Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Key Benefits Learning materials of the Design course contain engaging voiceover and visual elements for your comfort. Get 24/7 access to all content for a full year. Each of our students gets full tutor support on weekdays (Monday to Friday) Key Features CPD Accredited Quality License Endorsed Certificate Available Upon Course Completion Course Curriculum: Introduction Traffic Risk Assessment Essential Signals for Banksman Reversing Vehicles Health and Safety Exam and Assessment MCQ based test 60% Marks to pass Instant Assessment and Feedback Certification CPD Accredited PDF and Hardcopy Certificate Level 2 QLS Endorsed Hardcopy Certificate for Award in Construction Site Signaling Essentials Training at QLS Level 2 CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Construction Site Signaling course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge. Requirements This Construction Site Signaling course is open to all, with no formal entry requirements. Career path Upon successful completion of the Construction Site Signaling Course, learners will be equipped with many indispensable skills and have the opportunity to grab. Certificates Certificate of completion Digital certificate - £9 Certificate of completion Hard copy certificate - £69 QLS Endorsed Certificate Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying - Within the UK: £69 International: £69 + £10 (postal charge) = £79 CPD Accredited Certification from One Education Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Mental Health Support Worker: Mental Health Support Worker Course Online Unlock the Power of Mental Health Support Worker: Mental Health Support Worker Course: Enrol Now! Every year, around one in every four people in the UK, suffers from mental health problems. Our Mental Health Support Worker: Mental Health Support Worker Course covers the essential skills, information, and competence required to work as a successful Mental Health Support Worker. Throughout this comprehensive Mental Health Support Worker: Mental Health Support Worker Course, you will gain the fundamental skills to develop confidence and self-esteem, identify specific disorders, recognise unhealthy relationships, and maintain excellent personal mental health. You will also gain a thorough understanding of the responsibilities of a mental health support worker, and you will be able to assist people during some of their most difficult times. Why choose this Mental Health Support Worker: Mental Health Support Worker Course from the School of Health Care? Self-paced Mental Health Support Worker course, access available from anywhere in the world. High-quality study materials that are easy to understand. Mental Health Support Worker: Mental Health Support Worker Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Mental Health Support Worker: Mental Health Support Worker Course. Main Course: Mental Health Support Worker Course Free Courses included with Mental Health Support Worker: Mental Health Support Worker Course:- Course 01: Level 5 Mental Health First Aid Certification Course 02: Level 5 Mental Health Care - MCA and DOLS Course 03: Adults Support Worker Others benefit Included with Mental Health Support Worker: Mental Health Support Worker Course Free 4 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Mental Health Support Worker: Mental Health Support Worker Course] Mental Health Support Worker: Mental Health Support Worker Course Online This Mental Health Support Worker: Mental Health Support Worker Course consists of 13 modules. Course Curriculum of Mental Health Support Worker: Mental Health Support Worker Course Module 01: An Overview of Mental Health Module 02: Mental Health Support Worker Module 03: Understanding Childhood and Adolescent Psychiatric Disorders Module 04: Understanding Stress and Anxiety Disorders Module 05: Understanding Schizophrenia Module 06: Understanding Personality Disorders Module 07: Understanding Mood Disorders Module 08: Understanding Eating & Sleeping Disorders Module 09: Understanding Self-Harm and Suicide Module 10: Treating Mental Illness with Medication and Therapy Module 11: Laws Related to Mental Health Module 12: Mental Health System Module 13: The Participation of the Service User Assessment Method of Mental Health Support Worker: Mental Health Support Worker Course After completing Mental Health Support Worker: Mental Health Support Worker Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Mental Health Support Worker: Mental Health Support Worker Course After completing the Mental Health Support Worker: Mental Health Support Worker Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Mental Health Support Worker: Mental Health Support Worker Course Online This Mental Health Support Worker: Mental Health Support Worker Course is ideal for professionals who are helping people suffering from mental issues and people who are interested in personal mental development. Requirements Mental Health Support Worker: Mental Health Support Worker Course Online To enrol in this Mental Health Support Worker: Mental Health Support Worker Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Mental Health Support Worker Course. Be energetic and self-motivated to complete our Mental Health Support Worker Course. Basic computer Skill is required to complete our Mental Health Support Worker: Mental Health Support Worker Course. If you want to enrol in our Mental Health Support Worker: Mental Health Support Worker Course, you must be at least 15 years old. Career path Mental Health Support Worker: Mental Health Support Worker Course Online After successfully completing this Mental Health Support Worker Course, learners will be able to advance their career in any of the following roles: Mental Health Worker Nurse Mental Health Graduate Health Administrator Mental Health Support Worker Healthcare Assistant Health Care Support Worker Mental Health Care Assistant

The 'golden rule' of negotiation is simple - don't! But life's rarely that simple and very often we do have to negotiate, particularly if we want to win the business and especially if we want to win it on our terms. Such negotiations are crucial. We need to prepare for them. We need a strategy, and the skills to execute it. Does your team have a structured approach? Is it flawlessly executed, every time? Or is there room for improvement? This programme will help them master the six fundamentals of closing better business: Manage all these elements well and you will win more business, more profitably. This course will help participants: Negotiate from a position of partnership, not competition Deal more effectively and profitably with price objections Identify and practise successful sales negotiating skills Identify strengths and weaknesses as a sales negotiator Understand different types of buyer behaviour Learn to recognise negotiating tactics and stances Apply a new and proven structure to their business negotiations Identify and adapt for different behavioural styles Be alert to unconscious (non-verbal) communication Prepare and present a proposal at a final business negotiation stage Project confidence and exercise assertiveness in all sales negotiations 1 Planning for successful business negotiations This session introduces the concept of business negotiation and looks at its importance in the context of the participants' roles and activities. It briefly examines why we negotiate and the dynamics involved. Session highlights: What kind of a negotiator are you? Negotiation skills self-assessment and best practice How to establish roles and responsibilities for both parties How to identify and set objectives for both buyer and seller How to research and establish the other person's position (business negotiation stance) 2 How to structure your negotiations This module presents an eight-step framework or structure for use in negotiations and considers how best to prepare and plan your negotiations within the context of a supplier/customer relationship or business cycle. It also includes a brief review of legal responsibilities and what constitutes a 'deal'. Session highlights: Learn and apply a formal structure to use when negotiating How to establish short- and longer-term objectives and opportunities How best to plan, prepare and co-ordinate a major business negotiation meeting, or on-going negotiations Understanding of basic legal and organisational requirements 3 Verbal negotiation skills This session examines the human and communication dynamics inherent in any negotiation situation. It emphasises the importance of professional skills in preparing for a negotiation by identifying needs, wants and requirements accurately and by qualifying the competitive and organisational influences present. Session highlights: How to fully 'qualify' the other party's needs, requirements and constraints during the negotiation process by using advanced questioning and listening skills How to pre-empt negotiation objections by promoting and gaining commitment to options, benefits, value and solutions How best to propose and suggest ideas, using drawing-out skills 4 Non-verbal negotiation skills This module highlights how different personal styles, corporate cultures and organisation positions can influence events, and demonstrates practical methods for dealing with and controlling these factors. It also examines key principles of body language and non-verbal communication in a practical way. Session highlights: Gaining rapport and influencing unconsciously Understanding the importance of non-verbal communication; reading other people's meaning and communicating effectively as a result Ensure that non-verbal behaviour is fully utilised and observed to create maximum impact and monitor progress (eg, buying signals) Recognising that business negotiations are precisely structured and agreements gained incrementally 5 Proposing and 'packaging' This session highlights how best to present and package your proposal. It looks at how to pre-empt the need for negotiating by creating minor-options and 'bargaining' points, as well as how to manage the expectations and perceptions of the customer or buyer. Session highlights: How to identify the key variables that can be negotiated The power and use of 'authority' within your negotiations How to structure and present your proposal, ideas or quotation to best effect The importance of when and how to identify and influence buyer's objections 6 Dealing with price This module highlights how to best present and package price within your proposal or negotiation. In most cases, price has more to do with psychology than affordability and preparation and careful handling are essential. Session highlights: The three reasons that people will pay your asking price How to set price in a competitive market The key differences between selling and negotiating Ten ways to present price more effectively and persuasively 7 Getting to 'Yes': tactics and strategies There are many different tactics and strategies common to successful negotiators. This session looks at those that are most appropriate to the participants' own personal styles and situations. The importance of 'follow-through' is also explained and how to deal with protracted or 'stale-mate' business negotiations. Session highlights: How to negotiate price and reduce discounting early in the process How to recognise negotiating tactics and strategies in your customer or supplier Key strategies, techniques and tactics to use in negotiation The importance of follow-through and watching the details How to deal with stalled business negotiations or competitor 'lock-out' 8 Case studies and review This session examines a number of different situations and participants discuss ways to approach each. This will allow learning to be consolidated and applied in a very practical way. There will also be a chance to have individual points raised in a question and answer session. Session highlights: Case studies Question and answer Planning worksheet Negotiation 'toolkit' and check-list 9 Personal action plans Session highlights: Identify the most important personal learning points from the programme Highlight specific actions and goals Flag topics for future personal development and improvement