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120 hours TEFL (TESOL) Masterclass - Updated 2024 Welcome to our 120-Hour TEFL/TESOL Masterclass Course - the ultimate stepping stone to a rewarding career in teaching English as a foreign language! English is an official language in a whopping 88 countries, making it a significant language globally. And so the demand for English teachers in many countries is very high. And with our 120 hours TEFL (TESOL) Masterclass you can learn everything there is to know about the English Language. You might be thinking about how awesome it is to travel around the world for your job. Well you can be among those awesome people, as being an English teacher you can go all around the world. Our TEFL (TESOL) course is made for you to gain the skills and confidence needed to teach English anywhere in the world. Enrol now in our TEFL (TESOL) course and take the first step towards a fulfilling and impactful global teaching career. The world is waiting for passionate educators like you! Don't miss this opportunity to kickstart your career in language education with our TEFL (TESOL) Masterclass today! Key Features: CPD Certified TEFL (TESOL) Masterclass course Developed by Specialist Lifetime Access Why Choose Our Course? By choosing our TEFL (TESOL) Masterclass course is a smart investment in your professional future. Our TEFL (TESOL) Masterclasscourse is designed by industry professionals to stay ahead of trends, offering the most current and relevant content. This TEFL (TESOL) Masterclasscourse provides you with the tools and knowledge needed to excel in today's competitive landscape. With flexible learning options and a commitment to your success, our TEFL (TESOL) Masterclasscourse is the key to unlocking your potential and advancing your professional journey. Course Curriculum TEFL (TESOL) Masterclass Module 01: Introduction to Teaching English Language & Learning Module 02: Language Structure Module 03: English Phonetics Module 04: Grammar and Vocabulary Instruction Module 05: Methodologies in Language Teaching Module 06: Teaching Reading Skills Module 07: Teaching Writing Skills Module 08: Teaching Listening Skills Module 09: Teaching Speaking Skills Module 10: Lesson Design and Material Creation Module 11: Incorporating Games and Activities Module 12: Integration of Technology in Language Education Module 13: Managing the Classroom and Fostering Student Engagement Module 14: English Teaching: Situational Strategies Module 15: Career Development and Opportunities Learning Outcomes: After Completing this TEFL (TESOL) course, you will be able to: Demonstrate understanding of English language teaching principles and methodologies. Apply linguistic concepts in English language teaching contexts effectively. Implement appropriate techniques from TEFL (TESOL) Masterclass for teaching pronunciation, grammar, and vocabulary. Utilize various strategies for teaching receptive and productive language skills. Develop lesson plans and materials of TEFL (TESOL) catering to diverse learner needs. Enhance classroom management skills and foster student motivation effectively. CPD 10 CPD hours / points Accredited by The CPD Quality Standards Who is this course for? This TEFL (TESOL) Masterclasscourse is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of TEFL (TESOL). Moreover, this course is ideal for: Aspiring English language teachers who wants to know about TEFL (TESOL). Current educators seeking professional development on TEFL (TESOL). Language enthusiasts aiming to share their passion Individuals pursuing international teaching opportunities. Anyone keen on exploring the realm of language education Career changers interested in teaching TEFL (TESOL). Requirements There are no requirements needed to enrol into this TEFL (TESOL) Masterclass course . We welcome individuals from all backgrounds and levels of experience to enrol into this TEFL (TESOL) Masterclass course. Career path After finishing this TEFL (TESOL) Masterclasscourse you will have multiple job opportunities waiting for you. Some of the following Job sectors of TEFL (TESOL) are: English Language Teacher in Secondary Schools ESL Instructor in Language Institutes Private English Tutor Language Programme Coordinator English Language Teaching Assistant Online English Language Instructor Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

------------------------NEW YEAR SALE ENDS TODAY------------------------ Get Hard Copy + PDF Certificates + Transcript + Student ID Card as a Gift - Enrol Now Are you ready to be an accountant but don't know where to start? If so, you're in luck. We've got you covered with our 15-in-1 Accountancy:Accounting Training bundle! Accounting is one of the most critical skills for business. It's also one of the most misunderstood. But don't worry; we're here to help you understand what accounting is and how it can help your business succeed. This Accountancy: Accounting Training bundle is designed to teach you everything you need to know about accounting and how it applies to your day-to-day life. By the end of this course, you'll have a solid understanding of the basics, including: -How much money do I make? -How can I increase my salary? -How do I get promoted? -What is a budget? And much more! The Accountancy: Accounting Training bundle is designed to help you learn everything you need in one place: from how to solve problems with spreadsheets through the basics of accounting knowledge and understanding, all the way up through advanced topics like audit procedures and tax law compliance. You and other future accountants will benefit from this course by improving your foundational accounting knowledge. In addition, it will increase your chances of success and keep you one step ahead of the competition. This Accounting: Accountancy Training Bundle Consists of the following Premium courses: Course 01: Accountancy Course 02: Diploma in Quickbooks Bookkeeping Course 03: Level 3 Tax Accounting Course 04: Payroll Management - Diploma Course 05: Level 3 Xero Training Course 06: Theory of Constraints, Throughput Accounting and Lean Accounting Course 07: Internal Audit Training Diploma Course 08: Team Management Course 09: Business Analysis Level 3 Course 10: Diploma in Sage 50 Accounts Course 11: Positive Psychology Masterclass Course 12: Microsoft Excel Training: Depreciation Accounting Course 13: GDPR Data Protection Level 5 Course 14: Microsoft Excel Level 3 Key Features of the Course FREE Accounting: Accountancy Training CPD-accredited certificate Get a free student ID card with Accounting: Accountancy Training training (£10 applicable for international delivery) Lifetime access to the Accounting: Accountancy Training course materials The Accounting: Accountancy Training program comes with 24/7 tutor support Get instant access to this Accounting: Accountancy Training course Learn Accounting: Accountancy Training training from anywhere in the world The Accounting: Accountancy Training training is affordable and simple to understand The Accounting: Accountancy Training training is entirely online Learning Outcomes After completing this course, you will be able to: Understand and apply core accounting principles to manage financial transactions and records effectively. Perform accurate bookkeeping and maintain detailed financial records using industry-standard accounting software. Prepare and analyze financial statements, including balance sheets, income statements, and cash flow statements. Develop and manage budgets, and conduct financial forecasting to support strategic decision-making. Implement best practices in financial reporting and ensure compliance with relevant accounting standards and regulations. Utilize advanced financial analysis techniques to assess business performance and guide financial planning. So why wait? Enrol right now! Description Enhance your financial expertise with the Accounting: Accountancy Training course. This comprehensive program provides a solid foundation in accountancy, covering everything from basic accounting principles to advanced financial analysis. You'll gain essential skills in bookkeeping, budget management, and financial forecasting, and become proficient in using accounting software. Whether you're starting a career or aiming for advancement, this course offers the practical knowledge and confidence needed to excel in the dynamic field of accounting. Enrol today to master the skills required for effective financial management and decision-making. Curriculum ofAccountancy: Accounting Bundle Course 01: Accountancy Introduction The Role of an Accountant Accounting Concepts and Standards Double-Entry Bookkeeping Balance Sheet Income statement How will I get my Certificate? After successfully completing the Accountancy: Accounting course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) CPD 145 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Accountancy: Accounting Training bundle is ideal for anyone interested in the Accounting and Finance discipline or who wishes to pursue a successful career in this field of study, such as; Aspiring Accountants and Financial Analysts Aspiring Investment Bankers Aspiring Financial Controllers Business Owners Accounting Students Anyone wishing to understand a company's financials Anyone hoping to be successful in the world of Business & Finance Requirements Our Accountancy: Accounting is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. Career path Accountant Financial Advisor Financial Supervisor Financial Clerk Bookkeeper In the United Kingdom, the typical annual income for these professionals ranges from £25,000 to £70,000. Certificates Certificate of completion Digital certificate - Included

This CPD-accredited bundle offers essential knowledge and understanding across three vital health and safety areas: CPR, Anaphylaxis & Basic Life Support (BLS), and First Aid. Designed to build confidence and awareness in emergency response, these courses provide clear, structured learning on recognising and managing critical situations effectively. Whether you are a workplace manager, caregiver, or simply want to be prepared, this bundle equips you with the theoretical foundation to act swiftly when it matters most. Each course is thoughtfully structured to cover key concepts and procedures with clarity, allowing learners to absorb important information at their own pace. With an emphasis on lifesaving techniques and emergency response protocols, this training supports your personal and professional development in health and safety. Accessible online, the bundle ensures flexible learning, making it easy to fit into any schedule while maintaining high standards of education and understanding. Course 01: CPR (Cardiopulmonary Resuscitation) Training Course 02: Anaphylaxis & BLS Course 03: First Aid ** Special Offer: Free PDF and Hard Copy Certificates** Key Benefits Get instant PDF and Hard Copy certificate Fully online courses Developed by qualified professionals Self-paced learning and laptop, tablet, and smartphone-friendly 24/7 Learning Assistance Course Curriculum: CPR (Cardiopulmonary Resuscitation) Training Introduction to CPR Procedure for CPR Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing each CPR (Cardiopulmonary Resuscitation) Training - CPD Accredited 3 Courses Bundle bundle course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this CPR (Cardiopulmonary Resuscitation) Training - CPD Accredited 3 Courses Bundle course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 30 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The CPR (Cardiopulmonary Resuscitation) Training - CPD Accredited 3 Courses Bundle training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our CPR (Cardiopulmonary Resuscitation) Training - CPD Accredited 3 Courses Bundle training.

Description: Whether you're a dog lover or a dog owner, becoming a dog trainer can be an incredibly rewarding job for you. In this dog training course, you will explore different types and styles of dog training, including simple yet effective techniques you can master to understand dog language and know what your dogs are really saying. Learn how to work with reactive dogs and deal with separation anxiety, aggression and biting, chewing, barking or other issues in the quickest possible time. Gain all the required knowledge and confidence to become a professional dog trainer and discover a comprehensive career guide to ensure you're following the path that best matches your expectations. Moreover, this course is led by an experienced instructor, who will provide you with essential tips and practical training on how to get started in setting up your own dog training business. Learning Outcome Learn simple techniques for integrating aggressive dogs with other dogs. Understand dominant and submissive signals that prevent dog attacks from happening Get a grip on the 3 different types of dog aggression Understand the answers to 10 frequently asked puppy training questions Discover simple and effective techniques to market your dog training business Master how to communicate with dogs in a language they understand Who is the course for? Pet care professionals who specialize in dog training Dog owners and lovers who want to learn how to train their dogs Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Career Path: The Advanced Diploma in Dog Training is perfect for dog owners and lovers who want to live peacefully with their obedient and well-behaved dogs. The course can also help in pet care careers such as: Dog Trainer Pet Care Specialist Pet Groomer Pet Store Owner Veterinarian. Module 1: Introduction Why Getting 2, 8 Week Old Parson Terrier Puppies Changed My Life And My Career! 00:03:00 Here's What You'll Get From This Course 00:04:00 Module 2: Feeding Time - Aggression and Stealing Food How To Communicate You're In Charge During Feeding Time 00:10:00 How To Stop Food Aggression And Stealing Food 00:08:00 This Dog Is A Professional At Stealing Food, You'll Be Amazed At What He Does! 00:04:00 Module 3: The Right Way to Greet a Dog How You Greet Your Dog Says So Much More Than Hello - Here's Why 00:12:00 It's Not As Difficult As You May Think To Do And Makes The World Of Difference 00:05:00 Help! What When Visitors Come Round And Get Jumped On? Here's What To Do 00:05:00 Here's The Right Way For Guests To Enter Your Home And Stop Jumping Up 00:02:00 Module 4: Separation Anxiety How To Stop Dogs Barking, Chewing, Panting And Pacing When Left Alone 00:13:00 The Time To Get This Right Is When They Are A Puppy - Here's How To Do It 00:02:00 Can You Resolve Separation In Dogs Of All Ages? Yes! Here's How 00:02:00 Module 5: Dog Language - What They're Really Saying! Is Your Dog Trying To Calm You Down?! Find Out Here 00:09:00 This ONE Technique Works Like Magic With Numerous Unwanted Behaviours 00:10:00 The 3 F's For Dogs And Top Tips 00:11:00 Module 6: The Answers To 10 Popular Dog Questions You Are Likely To Be Asked Here's The Answers To Frequently Asked Dog Training Questions Numbers 1 and 2 00:09:00 Here's The Answers To Commonly Asked Dog Training Questions Numbers 3 and 4 00:09:00 Here's The Answers To Frequently Asked Dog Training Questions Numbers 5 and 6 00:06:00 Here's The Answers To Top Dog Training Questions 7 and 8 00:09:00 Here's The Answers To Commonly Asked Dog Training Questions 9 and 10 00:08:00 Module 7: The Answers To 10 Common Puppy Training Questions That You'll Likely To Be Asked Here's The Answers To Commonly Asked Puppy Training Questions Numbers 1 and 2 00:10:00 Here's The Answers To Popular Puppy Training Questions 3 and 4 00:05:00 Here's The Answers To Common Puppy Training Questions Numbers 5 and 6 00:07:00 Here's The Answers To Popular Puppy Training Questions Numbers 7 and 8 00:06:00 Here' The Answers To Common Puppy Training Questions Numbers 9 and 10 00:09:00 Module 8: Dog Training Consultations With Clients Someone Has Said Yes To A Dog Training Consultation With You - Here's What To Do 00:09:00 Top Tips Of What To Include During Your Dog Training Consultation 00:14:00 **Bonus Video** A Demonstration Of A Real-Life Dog Training Consultation **Bonus Video** A Demonstration Of A Real-Life Dog Training Consultation 00:22:00 Agreement Letters To Be Signed After The Consultation 00:06:00 How To Leave A Consultation On A High 00:02:00 Resources Read This First As It Will Really Help You With The Following Videos 00:05:00 Read This First As It Will Really Help You With The Following Videos 00:05:00 Dog Training Consultation Form 00:05:00 Dog Training Confirmation Letter Template - Page 1 00:05:00 Dog Training Confirmation Letter Template - Page 2 00:05:00 Top Tips Of What To Include During A Dog Training Consultation Handout 00:05:00 Agreement Letter Template - The One You Sign And Leave With Your Client 00:05:00 Agreement Letter Template - The One Your Client Signs And You Keep 00:05:00 The Best 'Feel Good' Dog Poem Ever! 00:05:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Whetstone Communications and comms2point0 are pleased to bring you the Data Bites series of free webinars. Our aim is to boost interest and levels of data literacy among not-for-profit communicators.

The Teaching Assistant Level 3 Diploma course equips individuals with the knowledge and skills necessary to excel in a support role within educational settings. Covering topics such as classroom management, child development, and effective teaching strategies, this comprehensive program prepares teaching assistants to make a positive impact in classrooms and support the learning journey of students.

A self paced online learning course for UK Regularity Rallying - covering the various methods of presentation of regularity information and how to keep on time and work through the various controls and speed changes.

Overview This comprehensive course on IT For Recruiters will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This IT For Recruiters comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this IT For Recruiters. It is available to all students, of all academic backgrounds. Requirements Our IT For Recruiters is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 8 sections • 60 lectures • 05:10:00 total length •Introduction: 00:02:00 •What is hardware and software: 00:04:00 •Server: 00:08:00 •Project Life cycle: 00:06:00 •Software Development Life Cycle: 00:08:00 •Methodologies: 00:09:00 •CMS: 00:04:00 •API: 00:04:00 •CI/CD: 00:04:00 •Stacks: 00:03:00 •Native and Hybrid Native Apps: 00:02:00 •CTO: 00:13:00 •IT Architect: 00:08:00 •Product Owner: 00:12:00 •Project Manager: 00:13:00 •Product Manager: 00:06:00 •PO vs PM vs Product Manager: 00:07:00 •PO vs Product Manager: 00:04:00 •Business Analyst: 00:09:00 •Business Intelligence Specialist: 00:06:00 •Data Engineer: 00:05:00 •Data Scientist: 00:07:00 •Data Engineer vs Data Scientist: 00:07:00 •Agile Coach: 00:14:00 •Scrum Master: 00:08:00 •Agile Coach vs Scrum Master: 00:01:00 •Frontend Developer: 00:06:00 •Backend Developer: 00:06:00 •Fullstack Developer: 00:04:00 •Frontend vs Backend vs Fullstack Developer: 00:02:00 •iOS Developer: 00:03:00 •Android Developer: 00:04:00 •UX Designer: 00:10:00 •UI Designer: 00:08:00 •UX vs UI Designer: 00:04:00 •QA Engineer_Tester: 00:09:00 •SysAdmin: 00:07:00 •DevOps: 00:05:00 •SEO: 00:10:00 •Programming languages and frameworks. Intro: 00:01:00 •Programming languages and frameworks: 00:08:00 •Java: 00:03:00 •JavaScript: 00:02:00 •Python: 00:01:00 •C: 00:02:00 •C++: 00:03:00 •C#: 00:02:00 •HTML: 00:02:00 •PHP: 00:02:00 •SWIFT: 00:02:00 •Objective-C: 00:01:00 •Ruby: 00:02:00 •SQL: 00:02:00 •Go (Golang): 00:01:00 •Database: 00:05:00 •Types of Databases: 00:07:00 •The day of an IT Recruiter: 00:05:00 •Key principles: 00:03:00 •Sourcing Tipps: 00:03:00 •Good Bye Video: 00:01:00

Description: Customer Service and Relation Management Diploma This Diploma in Customer Service and Relation Management aims to address the development of service industries and the need for customer-supplier relationship. This program equips one with knowledge and skills related to service marketing, customer service, customer relationship management, service design, service quality management, etc. Customer Relationship Management (CRM) is a business strategy for maximizing shareholder value through acquiring, enhancing and retaining desired customers. This course will examine the concepts, processes and technologies an organization uses to achieve superior performance through client intelligence. Aligning business activities around the client creates an opportunity to collect an extensive quantity of client-related descriptive and behavioural data, which shall be very useful. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service and Relation Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience or qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service and Relation Management Diploma is fully compatible with any kind of device. Whether using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication 00:13:00 Electronic Communication 00:19:00 Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals FREE 00:10:00 Energy Distribution 00:09:00 Time Logs 00:11:00 Personal World View 00:10:00 Strengths 00:09:00 A Building Your Toolbox 00:10:00 Establishing Your Action Plan 00:11:00 Customer Service What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing Your Script 00:45:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Who are Your Customers? 00:15:00 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Customer Relationship Management Training Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two: The Importance of Safety 00:15:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Customer Service and Relation Management Diploma 00:20:00 Final Exam Final Exam - Customer Service and Relation Management Diploma 00:20:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00

Description: A certificate in Information technology from an internationally recognized institution will increase your career opportunity very much. The Certified Information Systems Professional - Complete Video Training course provides you extensive lessons about the Information System field. Divided into four parts, the course teaches you how to be a certified auditor, security manager, security officer and security professional. Certified Information Systems Auditor (CISA) section illustrates you the process of auditing information systems while the Certified Information Security Manager (CISM) part deals with the information security issues. Here, you will learn the system of information security program development, incident management, and risk management. Next, Certified Information Systems Security Officer (CISSO) course teaches how to be an excellent information system security officer by utilising the information system in the security field. Finally, the Certified Information Systems Security Professional (CISSP) section shows you the path for becoming a security professional by focusing the security issues such as asset security, communication and network security, security operations, etc. In short, the bundle video course will help you to achieve certification in above four fields and helps you to know the practical knowledge about Information System. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certified Information Systems Professional - Complete Video Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certified Information Systems Professional - Complete Video Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. The Process of Auditing Information Systems Management of the Audit Function FREE 00:20:00 ISACA IT Audit and Assurance Standards and Guidelines 01:16:00 Risk Analysis 00:21:00 Internal Controls 00:17:00 Performing An IS Audit 01:07:00 Control Self-Assessment 00:09:00 The Evolving IS Audit Process 00:12:00 Governance and Management of IT Corporate Governance 00:06:00 IT Governance 00:02:00 IT Monitoring and Assurance Practices for Board and Senior Management 00:40:00 Information Systems Strategy 00:05:00 Maturity and Process Improvement Models 00:01:00 IT Investment and Allocation Practices 00:05:00 Policies and Procedures 00:17:00 Risk Management 00:31:00 IS Management Practices 00:50:00 IS Organizational Structure and Responsibilities 00:17:00 Auditing IT Governance Structure and Implementation 00:06:00 Business Continuity Planning 00:37:00 Information Systems Acquisition, Development and Implementation Business Realization 01:21:00 Project Management Structure 00:08:00 Project Management Practices 00:18:00 Business Application Development 00:42:00 Business Application Systems 00:38:00 Alternative Forms of Software Project Organization 00:03:00 Alternative Development Methods 00:10:00 Infrastructure Development/Acquisition Practices 00:09:00 Information Systems Maintenance Practices 00:09:00 System Development Tools And Productivity Aids 00:05:00 Business Process Reengineering And Process Change Projects 00:08:00 Application Controls 00:07:00 Auditing Application Controls 00:14:00 Auditing Systems Development, Acquisition And Maintenance 00:08:00 Information Systems Operations, Maintenance and Support Information Systems Operations 00:19:00 Information Systems Hardware 00:13:00 IS Architecture and Software 00:39:00 Network Infrastructure 01:16:00 Disaster Recovery Planning 00:19:00 Protection of Information Assets Importance Of Information Security 00:43:00 Logical Access 00:37:00 Network Infrastructure Security 00:39:00 Auditing Information Security Management Framework 00:03:00 Auditing Network Infrastructure Security 00:13:00 Environmental Exposures and Controls 00:02:00 Physical Access Exposures and Controls 00:05:00 Mobile Computing 00:05:00 Information Security Governance Information Security Governance Overview FREE 00:25:00 Effective Information Security Governance 00:24:00 Information Security Concepts and Technologies 00:20:00 Information Security Manager 00:09:00 Scope and Charter of Information Security Governance 00:10:00 Information Security Governance Metrics 00:23:00 Information Security Strategy Overview 00:02:00 Creating Information Security Strategy 00:36:00 Determining Current State Of Security 00:06:00 Information Security Strategy Development 00:10:00 Strategy Resources 00:40:00 Strategy Constraints 00:07:00 Action Plan to Implement Strategy 00:20:00 Information Risk Management Risk Management Overview 00:16:00 Good Information Security Risk Management 00:15:00 Information Security Risk Management Concepts 00:13:00 Implementing Risk Management 00:17:00 Risk Assessment 00:39:00 Controls Countermeasures 00:23:00 Recovery Time Objectives 00:18:00 Risk Monitoring and Communication 00:04:00 Information Security Program Development Development of Information Security Program 00:11:00 Information Security Program Objectives 00:09:00 Information Security Program Development Concepts 00:14:00 Scope and Charter of Information Security Program Development 00:22:00 Information Security Management Framework 00:16:00 Information Security Framework Components 00:12:00 Information Security Program Resources 01:04:00 Implementing an Information Security Program 00:27:00 Information Infrastructure and Architecture 00:14:00 Information Security Program 00:14:00 Security Program Services and Operational Activities 00:45:00 Information Security Incident Management Incident Management Overview 00:28:00 Incident Response Procedures 00:29:00 Incident Management Organization 00:19:00 Incident Management Resources 00:36:00 Incident Management Objectives 00:14:00 Incident Management Metrics and Indicators 00:17:00 Current State of Incident Response Capability 00:11:00 Developing an Incident Response Plan 00:32:00 BCP DRP 00:36:00 Testing Response and Recovery Plans 00:10:00 Executing the Plan 00:27:00 Information Systems Security Officer Risk Management FREE 00:58:00 Security Management 00:58:00 Authentication 01:01:00 Access Control 01:20:00 Security Models 01:01:00 Operations Security 01:10:00 Symmetric Cryptography and Hashing 01:19:00 Asymmetric Cryptography and PKI 01:31:00 Network Connections 01:28:00 Network Protocols and Devices 01:31:00 Telephony, VPNs and Wireless 01:13:00 Security Architecture 01:02:00 Software Development Security 01:05:00 Database Security and System Development 01:00:00 Malware and Software Attacks 00:17:00 Business Continuity 00:44:00 Disaster Recovery 00:53:00 Incident Management, Law, and Ethics 01:06:00 Physical 00:38:00 Information Systems Security Professional Security and Risk Management FREE 00:24:00 Asset Security 00:12:00 Security Engineering 00:15:00 Communication and Network Security 00:10:00 Identity and Access Management 00:10:00 Security Assessment and Testing 00:12:00 Security Operations 00:36:00 Software Development Security 00:13:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00