9575 Confidence courses in Reading delivered Online

Whether you're new to support engineering or looking to sharpen your communication edge, this course covers the essentials every support professional should know. From managing interoffice calls and voicemail to mastering written business communication, you'll gain a well-rounded understanding of how to navigate internal and external communication channels effectively. Each module has been developed to help support engineers handle phone interactions, manage internal dealings, solve problems under pressure, and organise their workload with confidence. You’ll explore topics like customer relationship management, record keeping, invoicing, and even scheduling, with an emphasis on clarity, precision, and professionalism. Whether it's inbound queries, outbound updates, or navigating a tricky conversation with a tough caller, this course offers structured guidance tailored to the everyday responsibilities of support engineers. It's ideal for those seeking to fine-tune their communication, planning, and organisational capabilities in a business environment. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Essential Training for Support Engineers training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Essential Training for Support Engineers training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Mastering the art of negotiation is essential for anyone looking to boost sales performance and close deals with confidence. This course delivers a clear and effective approach to navigating sales conversations, from the initial call to sealing the deal and beyond. With a focus on strategic communication, it equips learners to handle objections smoothly and craft compelling pitches that resonate with prospects. Each module is designed to build knowledge progressively, ensuring participants develop a strong grasp of key techniques without overwhelming jargon or unnecessary fluff. Through detailed guidance on preparation, creative openings, goal setting, and managing client data, this course offers a well-rounded framework to optimise every stage of the sales process. Whether you’re a novice looking to sharpen your approach or an experienced professional aiming to refresh your methods, these lessons provide valuable insights that can be applied immediately to improve outcomes. This course is perfectly suited for those seeking to enhance their negotiation skills through engaging, accessible content that fits comfortably into any schedule. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module One: Understanding the Talk Module Two: Getting Prepared to Make the Call Module Three: Creative Openings Module Four: Making Your Pitch Module Five: Handling Objections Module Six: Sealing the Deal Module Seven: Following Up Module Eight: Setting Goals Module Nine: Managing Your Data Module Ten: Using a Prospect Board Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Sales Negotiation Techniques training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Sales Negotiation Techniques training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

The Commercial Product Handler Course offers a thorough exploration of the essential aspects of product management, designed to equip learners with a strong foundation in handling commercial products effectively. Starting from the basics, the course covers product classification, development strategies, and the intricacies of planning new products. It delves into understanding product levels and the product life cycle, ensuring learners grasp how products evolve and adapt within the market. Key marketing principles and pricing strategies are also included, providing vital insights into positioning products for success. This course further explores brand portfolio management and channel strategies, essential for maintaining a competitive edge in various markets. Additionally, financial analysis tailored to products ensures a well-rounded comprehension of profitability and investment decisions. Ideal for those seeking to deepen their knowledge in product handling and marketing, this course is structured for easy online access, making it a practical choice for professionals looking to refine their commercial product management expertise with flexibility and confidence. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Product Management Module 02: Product Classification Module 03: Developing the Product Plan Module 04: New Product Development Module 05: Levels of a Product and Product Life Cycle Module 06: Product Pricing Strategy Module 07: Product and Brand Portfolio Analysis Module 08: Channels Management Module 09: Basics of Marketing for Products Module 10: Financial Analysis for Product Management Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Commercial Product Handler training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Commercial Product Handler training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

The Sales Support Strategies Course is designed to sharpen your ability to connect with prospects, maintain engagement, and close more deals with confidence. From preparing for calls and crafting persuasive openings to handling objections and sealing agreements, this course covers every stage of the sales conversation. Each module is structured to help you understand client needs, build rapport, and deliver your message in a way that inspires action. You’ll also learn effective methods for setting achievable goals, managing your data efficiently, and using a prospect board to keep opportunities on track. Whether you’re refining your pitch, improving your follow-up strategy, or looking to boost overall conversion rates, this programme offers the tools to make every interaction count. By the end of the course, you’ll have a well-defined approach for moving from initial contact to a successful close, while maintaining strong relationships that encourage repeat business. It’s not just about making the sale—it’s about creating a sales process that works for you and keeps results consistently moving in the right direction. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module One: Understanding the Talk Module Two: Getting Prepared to Make the Call Module Three: Creative Openings Module Four: Making Your Pitch Module Five: Handling Objections Module Six: Sealing the Deal Module Seven: Following Up Module Eight: Setting Goals Module Nine: Managing Your Data Module Ten: Using a Prospect Board Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Sales Support Strategies training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Sales Support Strategies training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Let’s face it — good skin never goes out of style. Whether you're curious about what actually causes breakouts or wondering if expensive serums are worth the hype, this Dermatology & Skincare Course dives deep into the science behind skincare without drowning you in fluff. From understanding the layers of the skin to exploring how lifestyle, diet, and common products affect it — you’ll explore everything skin-related with clarity, precision and just the right amount of wit. This course is ideal for anyone looking to build strong knowledge about dermatology and skincare, whether for personal use or to support a skincare-related role. It doesn’t matter if you’re a skincare enthusiast or someone working in beauty or wellness — you’ll find each module straightforward, jargon-free, and surprisingly enjoyable. Forget the myths, ignore the miracle cures — this course deals in facts, skin science, and well-structured knowledge, all from the comfort of your device. If you're ready to understand what your skin really needs, this course is your go-to guide — no microscope required. Learning Outcomes of Dermatology & Skincare Course Identify fundamental concepts in dermatology. Understand the structure and function of skin. Recognise essential nutrients for skin health. Diagnose common skin diseases and conditions. Analyse various skin infections and treatments. Tailor skincare routines for diverse skin types. Implement anti-ageing techniques and strategies. Apply sunburn prevention and remedies effectively. Key Features This Dermatology & Skincare Course Includes: CPD Accredited Dermatology & Skincare Course Instant e-certificate Fully online, interactive Dermatology & Skincare course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Dermatology & Skincare Course Curriculum Module 01: Basics of Dermatology Module 02: Skin Anatomy Module 03: Skin Nutrients Module 04: Diagnosis of Skin Disease Module 05: Skin Infections Module 06: Atopic Eczema Module 07: Care of Different Skin Types Module 08: Different Ethnicities Skin Care Module 09: Reducing Ageing Effects Module 10: Acne and Its Remedies Module 11: Seasonal Skin Care Module 12: Effect of the Sunburn and It's Remedies Accreditation All of our courses are fully accredited, including this Dermatology & Skincare Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Dermatology & Skincare. Certification Once you've successfully completed your Dermatology & Skincare Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Dermatology & Skincare Course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Dermatology & Skincare Course can be taken by anyone who wants to understand more about the topic. With the aid of this Dermatology & Skincare course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Dermatology & Skincare Course is ideal for: Beauty enthusiasts wanting to improve their skincare knowledge Makeup artists seeking to enhance their expertise Aspiring dermatologists and skincare professionals Individuals with Dermatology & Skincare issues desiring self-care solutions Parents wanting to care for their children's skin Health and wellness coaches looking to expand their services Requirements Learners do not require any prior qualifications to enrol on this Dermatology & Skincare Course. You just need to have an interest in Dermatology & Skincare Course. Career path After completing this Dermatology & Skincare Course you will have a variety of careers to choose from. The following job sectors of Dermatology & Skincare Course are: Dermatology Nurse - £25-40k/year Skincare Specialist - £20-35k/year Beauty Therapist - £18-30k/year Medical Aesthetician - £20-40k/year Cosmetic Dermatology Consultant - £45-80k/year Skincare Product Developer - £25-60k/year Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Duration 4 Days 24 CPD hours This course is intended for This course is geared for experienced skilled Java developers, software developers, data scientists, machine learning experts or others who wish to transtion their coding skills to Scala, learning how to code in Scala and apply it in a practical way. This is not a basic class. Overview Working in a hands-on learning environment led by our expert instructor you'll: Get comfortable with Scala's core principles and unique features, helping you navigate the language confidently and boosting your programming skills. Discover the power of functional programming and learn techniques that will make your code more efficient,maintainable, and enjoyable to write. Become proficient in creating dynamic web applications using the Play Framework, and easily connect to databases with the user-friendly Slick library. Master concurrency programming with Akka, empowering you to build scalable and fault-tolerant applications that excel in performance. Enhance your testing skills using ScalaTest and ScalaCheck, ensuring the reliability and quality of your Scala applications, while having fun in the process. Explore the fascinating world of generative AI and GPT technologies, and learn how to integrate them into your projects,adding a touch of innovation and intelligence to your Scala solutions. If your team requires different topics, additional skills or a custom approach, our team will collaborate with you to adjust the course to focus on your specific learning objectives and goals. Discover the power of Scala programming in our comprehensive, hands-on technical training course designed specifically for experienced object-oriented (OO) developers. Scala is a versatile programming language that combines the best of both OO and functional programming paradigms, making it ideal for a wide range of projects, from web applications to big data processing and machine learning. By mastering Scala, you'll be able to develop more efficient, scalable, and maintainable applications. Fast Track to Scala Programming for OO / Java Developers is a four day hands-on course covers the core principles of Scala, functional programming, web application development, database connectivity, concurrency programming, testing, and interoperability between Scala and Java. Additionally, you'll explore cutting-edge generative AI and GPT technologies, learning how to integrate them into your Scala applications for intelligent suggestions or automation. Throughout the course you?ll explore the latest tools and best practices in the Scala ecosystem, gaining valuable knowledge and experience that can be directly applied to your day-to-day work. With 50% of the course content dedicated to hands-on labs, you'll gain practical experience applying the concepts you've learned across various projects, such as building functional web applications, connecting to databases, designing modular components, and implementing concurrency. Upon completing the course, you'll have a solid understanding of the language and its features, empowering you to confidently apply your new skills in data science and machine learning projects. You'll exit well-prepared to create efficient, scalable, and maintainable Scala applications, regardless of the complexity of your projects. Introduction to Scala Scala features and benefits Comparing Scala with Java and other OO languages Installing Scala and setting up the development environment Object-Oriented Programming in Scala Classes and objects Traits, mixins, and inheritance Companion objects and factories Encapsulation and polymorphism Functional Programming Basics Pure functions and referential transparency Higher-order functions and currying Immutability and persistent data structures Pattern matching and recursion Having Fun with Functional Data Structures Lists, sets, and maps in Scala Folding and reducing operations Stream processing and lazy evaluation For-comprehensions Building Web Applications in Functional Style Introduction to Play Framework Functional web routing and request handling JSON handling with Play-JSON Middleware and functional composition Connecting to a Database Introduction to Slick library Database configuration and setup Querying and updating with Slick Transactions and error handling Building Scalable and Extensible Components Modular architecture and design patterns Dependency injection with MacWire Type classes and type-level programming Implicit parameters and conversions Concurrency Programming & Akka Introduction to Akka framework and Actor model Actor systems and message passing Futures and Promises Supervision and fault tolerance Building Confidence with Testing Introduction to ScalaTest and ScalaCheck Unit testing and property-based testing Test-driven development in Scala Mocking and integration testing Interoperability between Scala and Java Calling Java code from Scala Using Java libraries in Scala projects Converting Java collections to Scala collections Writing Scala code that can be called from Java Using Generative AI and GPT Technologies in Scala Programming Overview of GPT and generative AI Integrating GPT with Scala applications Use cases and practical examples

Course Overview Delve into the dynamic world of weather and atmospheric sciences with this comprehensive Meteorology course. Whether you’re fascinated by weather patterns, climate systems, or the forces that shape our environment, this course offers a structured pathway to understanding the core principles of meteorology. Learners will explore atmospheric structures, cloud formation, precipitation processes, and major environmental challenges such as global warming and natural hazards. Designed to build both foundational knowledge and contextual awareness, the course helps learners appreciate the scientific mechanisms behind weather forecasts and climate behaviour. Upon completion, students will be well-prepared to engage in further academic studies or pursue roles that require a strong understanding of environmental and climatic phenomena. Course Description This Meteorology course introduces the scientific study of the atmosphere and its processes. Through a series of engaging modules, students will examine topics ranging from the composition of the atmosphere and cloud dynamics to rainfall systems, weather disturbances, and broader planetary influences. Emphasis is placed on understanding the environmental impact of climate change and how global weather systems interconnect. The course also includes a focus on natural hazards, such as storms and droughts, providing insights into how meteorological science is used to monitor and assess these events. Learners will gain theoretical knowledge supported by real-world examples and case studies, enabling them to interpret weather data and explore long-term climate patterns with confidence. Ideal for aspiring meteorologists or environmental enthusiasts, the course encourages critical thinking and scientific curiosity throughout. Course Modules: Module 01: Introduction to Meteorology Module 02: The Atmosphere Module 03: Clouds and their Development Module 04: Precipitation Module 05: Natural Hazards Module 06: The Solar System Module 07: Climate Change and Global Warming (See full curriculum) Who is this course for? Individuals seeking to understand how weather systems and climate change operate. Professionals aiming to expand their knowledge in environmental science or geography. Beginners with an interest in meteorology, climate studies, or Earth sciences. Educators, researchers, and those working in related academic fields. Career Path Meteorological Assistant Environmental Data Analyst Weather Forecaster Support Staff Academic Research Assistant in Climate Studies Climate Policy Advisor Public Sector Environmental Analyst

Course Overview The Portuguese Language Course for Beginners is designed to introduce learners to the essentials of the Portuguese language, equipping them with the ability to communicate confidently in everyday situations. This course covers key aspects such as greetings, basic vocabulary, sentence structure, and conversational skills. Whether you are preparing for travel, work, or personal enrichment, this course provides a strong foundation for further language development. By the end of the course, learners will have gained the competence to understand and use common Portuguese expressions, engage in simple conversations, and appreciate the cultural nuances of Portuguese-speaking countries. With its clear structure and engaging approach, this course offers practical value by enhancing communication skills, boosting cultural understanding, and opening up new personal and professional opportunities. Course Description The Portuguese Language Course for Beginners offers a structured introduction to the language through a series of focused lessons. Learners will explore essential topics including basic grammar, vocabulary building, pronunciation techniques, and conversational etiquette. Each section of the course is designed to enhance comprehension and speaking abilities, fostering a gradual progression towards language confidence. Learners will also gain insights into Portuguese culture, helping them to apply their language skills in real-world contexts with sensitivity and awareness. The course combines interactive exercises, audio support, and accessible content to ensure an enriching learning experience. Upon completion, learners will have developed the linguistic tools necessary to engage in everyday Portuguese conversations, navigate simple social and professional interactions, and lay the groundwork for further language study. The course is ideal for those seeking a reliable and well-rounded entry point into Portuguese language acquisition. Course Modules Module 01: Lesson 1 Module 02: Lesson 2 Module 03: Lesson 3 Module 04: Lesson 4 (See full curriculum) Who is this course for? Individuals seeking to communicate effectively in Portuguese during travel or relocation. Professionals aiming to expand career opportunities in Portuguese-speaking markets. Beginners with an interest in learning a new language for cultural enrichment. Students or enthusiasts looking to build foundational language skills for academic or personal growth. Career Path Translator or Interpreter (Entry-Level) Customer Service Representative in multilingual environments Travel and Tourism Assistant International Sales or Business Support Officer Language Tutor (Beginner Level) Cultural Exchange Programme Coordinator

Course Overview The Baking and Cake Decorating course provides an exciting opportunity to explore the artistry of baking and the creative techniques of cake design. This course is designed to equip learners with the essential knowledge and refined skills needed to produce elegant baked goods and stunning cake presentations. Throughout the course, participants will discover professional approaches to sophisticated baking, icing techniques, and fondant decoration. Whether learners aspire to enhance their home baking abilities or pursue a career in the culinary arts, this course delivers a comprehensive foundation. By the end of the programme, learners will have developed the expertise to produce bakery-quality cakes and sophisticated decorative finishes, enhancing both personal and professional opportunities in the culinary sector. Course Description The Baking and Cake Decorating course covers a wide range of topics essential for mastering the art of elegant baking and cake embellishment. Learners will begin with sophisticated baking and cake design principles before progressing to icing techniques and the intricacies of fondant creation. A focus on decorating with fondant ensures that participants gain a thorough understanding of professional presentation standards. Each module is structured to build confidence and competence, ensuring learners acquire not just technical knowledge but also an appreciation of creative aesthetics. Through a structured and supportive learning experience, participants will emerge with enhanced skills in cake preparation, artistic decoration, and contemporary bakery trends. This course is ideal for those seeking to establish or expand their credentials within the baking and cake design industry. Course Modules Module 01: Sophisticated Baking & Cake Design Module 02: Icing Module 03: Fondant Making Module 04: Decorating with Fondant Module 05: Everything in Brief (See full curriculum) Who is this course for? Individuals seeking to develop skills in professional baking and cake decoration. Professionals aiming to enhance their culinary expertise and artistic presentation techniques. Beginners with an interest in learning the fundamentals of baking and decorative arts. Enthusiasts wishing to explore career opportunities within the culinary or event industries. Career Path Cake Decorator Professional Baker Pastry Chef Assistant Event Catering Specialist Artisan Bakery Business Owner Dessert Designer

Course Overview The "Handyperson/Handyman (From Basic Tools to Plumbing, Painting and Decorating)" course is designed to provide learners with a comprehensive understanding of a wide range of essential skills. This course covers everything from basic tool usage to more advanced tasks such as plumbing, painting, decorating, and general maintenance. Learners will gain the confidence to undertake various home improvement projects, enhance their professional toolkit, and apply their new skills in everyday situations. By the end of the course, learners will have developed a strong foundation in essential handyperson tasks and be well-equipped to handle minor repairs and maintenance work across different environments. Course Description In this course, learners will explore an extensive range of handyperson skills, beginning with the fundamentals of basic tools and equipment. They will progress to more complex topics such as electrical work, plumbing, and general carpentry. The course covers crucial areas such as appliance repair, wall and floor maintenance, as well as painting and decorating techniques. Learners will gain valuable knowledge of health and safety practices, ensuring they work efficiently and safely. This course is designed to provide learners with a solid skill set that can be applied across a wide range of tasks, from minor repairs to larger construction projects. Throughout the course, learners will be guided on how to establish their own handyperson business, providing them with essential entrepreneurial knowledge to further their career. Course Modules Module 01: Introduction to Handyperson Module 02: Basic Tools and Equipment Module 03: Electrical Work Module 04: Plumbing Skills Module 05: Appliances Module 06: General Carpentry Module 07: Basic Maintenance Skills Module 08: Walls and Floors Module 09: Painting and Decorating Module 10: Drilling, Tiling and Welding Module 11: Construction Projects Module 12: Health and Safety at Work Module 13: Starting Own Business for Handyperson (See full curriculum) Who is this course for? Individuals seeking to develop diverse handyperson skills Professionals aiming to expand their knowledge in home improvement and maintenance Beginners with an interest in the construction or maintenance industry Anyone looking to start their own handyperson business or freelance career Career Path Handyperson Maintenance Technician Property Manager Independent Handyman/Handyperson DIY Consultant Home Improvement Specialist Construction Worker Small Business Owner (Handyperson Services)