9387 Confidence courses in Huntingdon delivered Online

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Navigate the complex landscape of employment law with confidence. Our comprehensive course on Employment Law for HR Managers equips you with the knowledge and skills to effectively manage legal challenges in the workplace. Stay compliant, mitigate risks, and empower your HR team with expert insights on key regulations and best practices. Elevate your expertise and safeguard your organization's success with our essential training for HR professionals.

Elevate your leadership skills with 'Project Management for the Team Leader' – a comprehensive guide to effective project oversight, collaboration, and success. Master the art of strategic planning, communication, and team coordination to drive projects to new heights. Empower yourself with practical insights and proven methodologies, ensuring you lead your team with confidence and achieve exceptional project outcomes. Your go-to resource for navigating the complexities of project management and emerging as a dynamic team leader.

IntelliQ IT Trainings is a premier software training institute based in Ameerpet, Hyderabad, offering expert-led courses in trending technologies like AWS, DevOps, Azure, Python, and more. Known for its real-time training approach, industry-relevant curriculum, and strong placement support, IntelliQ IT empowers students and professionals to build job-ready skills and advance their IT careers with confidence. It is especially recognized for offering the best DevOps training in Hyderabad, combining hands-on labs with practical project experience to prepare learners for real-world challenges.

Public speaking course will help you to learn how to control your nerves, how to speak with confidence and become a good speaker.

Learn how to drive innovation in your organisation and foster a creative, adaptive and sustainable work environment.

'Connect 5' is an educational input designed to improve confidence in engaging in conversations about mental wellbeing. Fully Funded Mental Wellbeing Training Face - to - Face: Exclusive session for your team at your location on your preferred date. 9.30am - 3.30pm. 6-30 attendees Online: Third Wednesday of each month via Zoom. 9.30 - 3.30pm. 4-8 attendees Please get in touch with Neil to book or to discuss options. neil.sladen@n-compass.org.uk or text/call 07734 872529

Interested in learning about personal safety and self defence? Enrol now on our FREE mini course and learn the 1st secret of self defence!

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