When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff you need to promote your products and services get it wrong then it can knock their confidence and negatively impact how your customers see you as an organisation. This programme provides staff with the basic skills they need to sell. This course will help participants: Profile customers Research and identify potential new customers Use the consultative sales process Build effective rapport with customers Identify customer needs through effective questioning and listening Position products and services effectively Close the sale or gain commitment to further action Manage their customer portfolio to maximise sales 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Knowing your customers Who are your customers, and what do they want from you? What are your strengths, compared to your competitors? Who are your new potential customers? How do you communicate with new customers? What do you need to know about your customers before you start to sell? Making the initial approach Planning your pipeline - keeping the customers coming 3 The four-step sales process Overview of the consultative sales process Key benefits of using the consultative sales process Focusing on behaviours not targets The behaviours of a good salesperson Common pitfalls and mistakes Personal strengths and weaknesses 4 Building rapport First impressions - Mehrabian theory of communication Short cuts to building rapport Looking out for clues as to how the customer is thinking Looping back to keep the conversation flowing Acknowledging past communication Dealing with emotions such as anger Setting the agenda to keep control Getting past gatekeepers 5 Questioning and listening How to ask open questions to uncover information Left brain questions When closed question can be useful What stops us listening? The four levels of listening How to develop your listening skills 6 Presenting products and services to customers When to present Using benefits not features Making it personal Using reciprocity The tendency towards the middle Using consistency 7 Gaining commitment Testing the water Dealing with objections using ACLEO Asking for the business Getting referrals Ending with a personalised close Following-up 8 Managing your customer pipeline Spotting opportunities for cross-sales Managing your portfolio Maximising sales proactively Review meetings Customer satisfaction measures and surveys Mystery shopping 9 Putting it all together Skills practice Personal learning summary and action plans
Corel WordPerfect is a word processing application with a long history on multiple personal computer platforms. Level 3 Diploma in Corel WordPerfect 12 is designed to help you in using WordPerfect 12 to become much more productive and efficient. The course is divided into three sections. In the first section of the course, you will get basic knowledge on foundation training along with Workspace manager, customizing spelling and grammar. Following that, you will move to an intermediate level where you will learn about creating and modifying charts, sorting data, basics of mail merge, creating XML document and so much more. After completing the intermediate level you will look forward to advanced modules. This module covers Macros, uses of the OfficeReady browser, WordPerfect, and Windows. By the end of this course, you will be able to customize toolbars, property bars, keyboards, menu bar, display settings etc. This course is a complete course for you. So save your time and money by enrolling in this course today. Learning Outcomes: Opening and closing the program; understanding the interface; using menus, quickmenus, toolbars and dialog boxes How to use the programs toolbar and property bar, showing or hiding toolbars, customizing and managing it Typing text basics, selecting text with mouse, keyboard and menu, general tips and tricks Working with text via cutting, copying, pasting, using drag and drop, understanding insert and typeover mode, and using undo and redo How to save files for the first and second times, opening and closing files and/or document Utilizing the help menu, help topics, Corel tutor, specialized help, contextual help amd 'What's This' option Navigation through your cursor, scroll bars, keyboard, and the toolbar Using the object browser, go to dialog box, find the dialog box, and find and replace words Managing fonts through font face, size, bold, underline, italics, colour, quickfonts button, highlighting, and text's case through the property bar More font options through the dialog box, and advanced font tasks like embedding fonts and more Managing text position using the alignment, justification, line and paragraph spacing, ruler, tabs, margins and more options Spelling and grammar checking, using prompt-as-you-go, Grammatik, thesaurus, and the dictionary Opening, using, creating a template and organising projects Using PerfectExpert, and creaing envelopes and labels from the menu option Inserting data, time, symbols, using QuickWords, QuickCorrect, and smart quotes Ways to insert, suppress, remove page numbers, force pages and further insert line numbers Inserting clipart and pictures, reshaping and resizing graphics, positioning through the QuickMenu, ordering and flipping pictures, and adding borders How to use page view, draft view, two page view and zoom Using the print preview option to make adjustments and printing through various settings and options Switching between various documents, arranging document windows, moving text between documents, saving text in a separate file, and inserting documents Emailing and faxing your documents, and publishing them as PDF Affects of HTML on your document, previewing file in your browser, and publishing to HTML Making WordPerfect look like MS Office, opening office documents, saving office files, and using outlook contacts in WordPerfect Utilizing the WordPerfect file dialog box and toolbar options Saving your files using file extensions, viewing file properties, backing up your documents, and saving different versions Using page setup through margins, layout options, page size and orientation Explore the various printing options in order to get printouts Creating, expanding and saving Master documents; also creating, editing and removing subdocuments Understanding reveal codes window and un-revealing codes Examining code - like modifying, deleting, hard vs. soft; working with specific codes - character, sentence and paragraphs, etc.; and finding and replacing codes Applying built-in style using the property bar, updating existing styles, and creating your own style using QuickStyles and dialog boxes Creating and using document styles; and managing styles through the adding, saving and settings options Inserting and creating different list styles, and managing these list styles Utilizing QuickFormat and other formatting tools like the Make-It-Fit command and more Creating headers and footers, using the property bar, placing, suppressing, and deleting headers and footers Formatting text into columns, commenting on documents and reviewing them as well How to create watermark or text boxes Moving, resizing, adding borders and fill, adding captions, and wrapping text in text boxes Understand the basics of custom graphics and how to edit them to meet your needs Creating hyperlink and speed link within your documents Working with bookmarks and quickmarks Create table of contents, setting it up, generating and re-generating it, and using the document map Discover how to use WordPerfect, Microsoft Word, WordPerfect Classic, and Legal mode Customize toolbars, property bars, menus, keyboards, display settings and application bar options Modify WordPerfect environment, file settings, setting summary and conversion options Keep your spelling and grammar on check, change language preferences, add words to dictionary, and customize word list Understand the table structure and use tables property bar, QuickCreate, table menu and perfect expert to manage tables Insert, delete, resize, join and split cells or columns and rows Format tables through cells rotation option, setting vertical alignment, adding borders and fill, using speedformat, and creating or deleting speedformat styles Carry out advanced table tasks by using QuickSum, creating formulas, changing numeric formula of a cell, converting table to tabbed text and vice versa Understand the structure of charts, insert charts, how interface differs when working with them, move, resize, and delete them Changing chart type, chart colours and fonts, legend box, and your perspective Sort out data using sort dialog, setting sort options, creating custom sort, and outputting sort results to a disk Importing and linking spreadsheets or databases, and inserting objects and other file types Merging mail, creating data file, entering your data, using meal merge toolbar in data file Finding records; navigating between records and fields; modifying field names; adding, deleting and editing records Create form documents, add merge fields and merge codes, performing the merge, and creating envelopes during the merge Get an overview of the XML interface, creating new documents, publishing to XML, and converting existing documents to XML Using macro toolbars and visual basic editor along with recording, playing, editing and deleting macros Downloading the OfficeReady browser, using it and templates from the browser How to searchfor files in WordPerfect, starting the WordPerfect when Windows starts, and the differences between Windows Clipboard vs. Corel Clipbook Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Level 3 Diploma in Corel WordPerfect 12 is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Level 3 Diploma in Corel WordPerfect 12 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module : 1 OPENING COREL WORDPERFECT 12 00:30:00 MORE ABOUT TOOLBARS 00:30:00 CREATING AND SELECTING TEXT 00:30:00 WORKING WITH TEXT 00:30:00 WORKING WITH YOUR DOCUMENT 00:30:00 FINDING HELP 00:30:00 BASIC NAVIGATION 00:15:00 USING WORDPERFECT'S TOOLS TO NAVIGATE THROUGH YOUR DOCUMENT 00:30:00 USING FONTS ON THE PROPERTY BAR 00:30:00 USING THE FONTS DIALOG BOX 00:30:00 ADVANCED FONT TASKS 01:00:00 CHANGING TEXT'S POSITION 00:30:00 ADVANCED TEXT POSITIONING 00:30:00 LANGUAGE TOOLS 00:30:00 PROJECTS 01:00:00 OTHER PRE-FORMATTED DOCUMENTS 00:30:00 USING TIMESAVING TOOLS 01:00:00 USING PAGE NUMBERS 00:30:00 ADDING PICTURES 01:00:00 VIEWING YOUR DOCUMENT 00:30:00 USING PRINT PREVIEW 00:30:00 PRINTING YOUR DOCUMENT 00:30:00 WORKING WITH MULTIPLE DOCUMENTS 00:30:00 SENDING YOUR DOCUMENT ELSEWHERE 00:30:00 CREATING A WEB PAGE 00:15:00 WORDPERFECT AND MICROSOFT OFFICE 00:30:00 Module : 2 USING THE FILE DIALOG BOX 01:00:00 USING TOOLBARS 00:15:00 SAVING YOUR FILES 00:30:00 USING PAGE SETUP 00:30:00 PRINTING YOUR FILES 00:30:00 USING MASTER DOCUMENTS AND SUBDOCUMENTS 01:00:00 REVEALING CODES 00:30:00 EXAMINING CODE 00:30:00 SPECIFIC CODES 00:30:00 FINDING AND REPLACING CODES 00:30:00 APPLYING A BUILT-IN STYLE 00:30:00 CREATING A STYLE 00:30:00 USING DOCUMENT STYLES 00:30:00 MANAGING STYLES 00:30:00 USING LIST STYLES 01:00:00 MANAGING LIST STYLES 00:30:00 USING QUICKFORMAT 01:00:00 OTHER FORMATTING TOOLS 01:00:00 CREATING HEADERS AND FOOTERS 00:30:00 FORMATTING TEXT INTO COLUMNS 01:00:00 COMMENTING ON A DOCUMENT 01:00:00 REVIEWING A DOCUMENT 01:00:00 CREATING A WATERMARK 00:30:00 CREATING TEXT BOXES 00:30:00 JAZZING UP TEXT BOXES 01:00:00 THE BASICS OF CUSTOM GRAPHICS 00:30:00 EDITING CUSTOM GRAPHICS 01:00:00 CREATING LINKS TO OUTSIDE YOUR DOCUMENT 00:30:00 WORKING WITH BOOKMARKS 00:30:00 WORKING WITH QUICKMARKS 00:30:00 CREATING A TABLE OF CONTENTS 01:00:00 Module : 3 Using the Workspace Manager 00:30:00 Customizing How You Interact With Word 00:15:00 Customizing How WordPerfect Interacts With Data 00:30:00 Customizing Spelling and Grammar 00:30:00 Creating a Basic Table 01:00:00 Working With Rows and Columns 00:30:00 Formatting a Table 00:30:00 Advanced Table Tasks 01:00:00 Creating Charts 00:30:00 Modifying Charts 00:30:00 Sorting Data 01:00:00 Using Data From Other Applications 00:30:00 Mail Merge Basics 00:30:00 Modifying Your Data 00:30:00 Finalizing the Merge 00:30:00 Creating an XML Document 01:00:00 Macros 01:00:00 Using the OfficeReady Browser 00:30:00 WordPerfect and Windows 01:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This 7 Traditional Swedish Cookie Baking course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The 7 Traditional Swedish Cookie Baking course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to 7 Traditional Swedish Cookie Baking and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited 7 Traditional Swedish Cookie Baking course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this 7 Traditional Swedish Cookie Baking course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path The 7 Traditional Swedish Cookie Baking will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Introduction Introduction 00:03:00 Module 02: Love Bites Ingredients 00:01:00 Mixing the batter 00:06:00 Oven time 00:05:00 Glacing 00:07:00 Topping 00:05:00 Module 03: Chocolate Cuts Ingredients 00:02:00 Mixing the dough 00:03:00 Shaping the dough and topping 00:06:00 Oven time 00:05:00 Module 04: Almond Cakes Ingredients 00:03:00 Mixing the dough 00:04:00 Shaping the dough and topping 00:05:00 Oven time 00:03:00 Module 05: Dreams Ingredients 00:02:00 Mixing the dough 00:04:00 Shaping the dough 00:03:00 Oven Time 00:06:00 Module 06: Raspberry Caves Ingredients 00:01:00 Mixing Dough 00:03:00 Shaping the dough and patty time 00:04:00 Oven time 00:03:00 Module 07: Caramel Cuts Ingredients 00:01:00 Mixing the dough 00:03:00 Shaping the dough 00:03:00 Oven time 00:05:00 Module 08: Farmer Cookies Ingredients 00:01:00 Mixing the dough 00:04:00 Shaping the dough 00:04:00 Oven time 00:06:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00
This course is designed to help you master the concepts of JavaScript needed to create interactive web games. You will create five interesting word games that will teach you how to write and test the game code in JavaScript.
Gas safety isn't just a technical detail—it’s a serious matter that affects lives, properties, and businesses. This CPD-accredited Gas Safety course has been designed with clarity and responsibility in mind, ideal for anyone who wants to build awareness around gas hazards, understand safety measures, and stay informed about the latest industry regulations. Whether you work in facilities management, oversee property maintenance, or simply wish to boost your foundational knowledge, this course provides straight-talking guidance without the fluff. The content is entirely online and thoughtfully structured, so you can absorb vital safety information at your own pace and in your own space. From identifying warning signs to understanding key protocols around gas appliances, this course helps you develop a sharp understanding of safe practices. With a smart, no-nonsense approach, it’s geared for those who take safety seriously—and want to prove it with recognised CPD certification. Course Curriculum: Module 01: Gas Safety Legislation Module 02: Combustion Module 03: Transmission System: Pipes and Flues Module 04: Ventilation Module 05: Tightness Testing Module 06: Meter Regulator Check Module 07: Appliance Pressures and Gas Rates Module 08: Emergency Isolation Controls and Valves Module 09: Gas Safety Devices and Controls Module 10: Gas Warning Labelling Module 11: Emergency and Evacuation Procedures Module 12: Chimney Standards, Inspection and Testing Module 13: Gas Appliances and Safety Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Gas Safety - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Gas Safety - CPD Accredited training.
The Mastering Organisational Chaos course is designed for professionals looking to sharpen their ability to navigate and manage the complex dynamics of modern business environments. Whether you're leading a team or managing multiple projects, this course offers practical insights into creating harmony within organisational structures. You'll learn to identify key challenges that often lead to disorganisation and explore strategic approaches to streamline operations, improve communication, and drive team success. Throughout the course, you will develop the skills to prioritise tasks effectively, enhance workflow efficiency, and improve decision-making processes. By examining common pitfalls that contribute to chaos, you'll gain the tools to establish clear structures, boost morale, and ensure sustainable progress. This course is ideal for those seeking to take control of organisational challenges and create a balanced and focused work environment. With expert-led content and actionable strategies, this course will guide you in mastering the art of organisational management in today's fast-paced world. Course Curriculum: Module 01: Introduction to Organisational Chaos Module 02: Priority-Planning for Managing Organisational Chaos Module 03: Effective Decision Making to Prevent Chaos Module 04: Communication in Organisational Chaos Module 05: Master Chaos With Critical Thinking Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Mastering Organizational Chaos course - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Mastering Organizational Chaos course - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Mastering Organizational Chaos course - CPD Accredited training.
The Legal Advisor Training - CPD Accredited Course is designed for individuals aiming to strengthen their understanding of legal principles and enhance their advisory capabilities. Whether you're an aspiring legal professional or someone looking to refine your expertise, this course provides essential insights into the legal landscape, tailored to meet current industry needs. It offers a structured, online learning experience that ensures you gain a deep understanding of key legal concepts and frameworks. Throughout this course, you will engage with a range of topics that address both fundamental and advanced legal issues, all while maintaining a focus on real-world application. The CPD accreditation guarantees that the course meets rigorous standards, ensuring that your learning remains relevant and up-to-date. With expert-led modules, you’ll develop a clearer perspective on legal advice delivery, enhancing your ability to make informed, sound decisions in any advisory capacity. Course Curriculum: Module 01: Legal Advice and Advisor Module 02: Legal Terminology Module 03: Law and Legal System Module 04: Property Law Module 05: Wills, Probate, Estate Law Module 06: Contract & Business Law Module 07: Family Law Module 08: Criminal and Tort Law Module 09: Human Rights Module 10: Organising Work in MS Word Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Legal Advisor Training - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Legal Advisor Training - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Legal Advisor Training - CPD Accredited training.
Delve into the intricate world of global diplomacy, strategic alliances, and international affairs with our CPD Accredited International Relations Course. Designed for ambitious individuals with a keen interest in global politics, this course sheds light on the forces that shape foreign policy, conflict resolution, and global cooperation. Whether you're aiming to enhance your understanding of geopolitical trends or wish to explore the motivations behind global decisions, this course offers structured insights that are both accessible and intellectually rewarding. Through an engaging academic lens, you’ll explore major theories, key institutions, and pivotal historical events that continue to influence the modern international landscape. You'll examine how nations interact, negotiate, and sometimes collide, all from the comfort of your chosen space. With every module, you’ll gain a stronger grasp of how today’s political tensions and treaties connect with broader international frameworks. This is not a course full of fluff or filler—just solid, intelligent content that speaks to your curiosity and global perspective. Course Curriculum: Module 01: Understanding International Relations Module 02: Historical Context Module 03: Actors in International Relations Module 04: Theories in International Relations I: Realism and Liberalism Module 05: Theories in International Relations II: The Marxist, The Constructivist and The Feminist Tradition Module 06: International Political Economy Module 07: Recent Issues in International Relations Module 08: War Module 09: International Organisation Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this International Relations - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The International Relations - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our International Relations - CPD Accredited training.
Protecting your back isn’t just about lifting with your legs—it starts with the right knowledge. This CPD Accredited Manual Handling Training course is designed to give individuals and professionals a clear, no-nonsense understanding of how to move and handle objects safely in the workplace. Whether you're in logistics, care, retail, or office-based roles, the course keeps things straightforward while covering the essential principles of safe movement, posture, and injury prevention. Delivered entirely online, this course fits neatly around your schedule—no heavy lifting required. It’s informative, accessible, and built to sharpen awareness of everyday risks that can often go unnoticed. With engaging content, visual aids, and clear guidance, it’s an ideal way to stay informed and up to date. Learn how to handle tasks sensibly, reduce strain on your body, and apply smart techniques that support long-term wellbeing at work. Course Curriculum: Module 01: Introduction, Legislation and Guidance Module 02: Manual Handling Hazards and Injuries Module 03: Manual Handling Risk Assessments Module 04: Controlling and Reducing the Risks Module 05: Safe Lifting Techniques Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Manual Handling Training - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Manual Handling Training - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Manual Handling Training - CPD Accredited training.
When it comes to workplace safety, spills are more than just a nuisance—they’re a genuine hazard. Whether it’s oil in a warehouse, chemicals in a lab, or liquids on a shop floor, even a minor slip can cause major disruption. This CPD-accredited Spill Management course takes a sensible, no-nonsense look at managing spills before they manage you. Ideal for teams and individuals across industries, the course is designed to help you understand what to do when things get slippery—literally. From recognising spill risks to effective containment and clean-up procedures, you'll gain the knowledge needed to respond quickly, responsibly and without panic. Straightforward, focused, and refreshingly free from fluff, this training keeps you well-prepared without drowning in jargon. Course Curriculum: Module 01: Introduction to Spill Management Module 02: Hazardous Substances Module 03: Pollution Incident Response Planning Module 04: Managing a Spill Module 05: Spill Clean-Up Guideline Module 06: Spills on a Road or Highway Module 07: Diesel Spillages: An Overview Module 08: Site-Specific Pollution Control Options Module 09: Spill Prevention & Control Checklist Module 10: Ways to Encourage Best Practice Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Spill Management - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Spill Management - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Spill Management - CPD Accredited training.