9376 Confidence courses in Addlestone delivered Online

The QLS Level 5 Diploma in Coaching & Mentoring is your gateway to a deep understanding of the essential coaching and mentoring techniques that drive success. Whether you are looking to support individuals through personal growth or help teams reach their full potential, this course gives you the tools and knowledge to make an impact. With a focus on developing your abilities to guide, influence, and support others, this diploma is designed to equip you with the confidence to mentor effectively and coach with purpose. As you dive into the course, you'll explore key theories, methods, and strategies for building strong relationships in coaching and mentoring settings. The program also covers the latest approaches in motivational psychology, leadership techniques, and communication skills. In today’s world, effective coaching and mentoring have become critical in helping others achieve both their personal and professional goals. This course offers an opportunity to enhance your own expertise while preparing you for roles that require both insight and leadership. Through an engaging curriculum, you'll be well-prepared to take on coaching and mentoring challenges in various sectors, ultimately broadening your career opportunities. ________________________________________________________________________ Key Features: CPD Certified QLS Level 5 Diploma in Coaching & Mentoring With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 1: Introduction to Coaching and Mentoring Module 2: Coaching and Mentoring: Objectives & Processes Module 3: Ethical Aspects of Coaching and Mentoring Module 4: Coaching and Mentoring Models Module 5: Effective Communication Skills Module 6: Personal Skills Module 7: Management Skills Module 8: Functional Skills ________________________________________________________________________ Complete Career Guide for QLS Level 5 Diploma in Coaching & Mentoring (A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the Coaching & Mentoring. In addition to mastering the essentials of Coaching & Mentoring, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in Coaching & Mentoring. Your dream career starts here! List of career guide courses included in QLS Level 5 Diploma in Coaching & Mentoring With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Apply diverse counseling models for effective mentorship. Demonstrate ethical decision-making in coaching and mentoring scenarios. Cultivate advanced communication skills for impactful mentoring relationships. Develop personal, management, and functional skills essential for coaching. Employ a comprehensive understanding of coaching and mentoring objectives. Integrate theoretical and practical aspects of coaching and mentoring. ________________________________________________________________________ Accreditation All of our courses, including the QLS Level 5 Diploma in Coaching & Mentoring With Complete Career Guide, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your QLS Level 5 Diploma in Coaching & Mentoring With Complete Career Guide, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring coaches and mentors Professionals seeking career advancement Individuals aspiring to enhance communication and management skills Those eager to navigate ethical challenges in coaching and mentoring Career path Coaching Consultant - £35K to 60K/year. Mentorship Program Manager - £40K to 70K/year. Leadership Development Specialist - £45K to 80K/year. HR Training Coordinator - £30K to 50K/year. Performance Improvement Advisor - £35K to 55K/year. Certificates 10 CPD Accredited e-Certificates Digital certificate - Included 10 CPD Accredited Hard Copy Certificates Hard copy certificate - Included

In today’s fast-paced world, excellent customer service is the backbone of every successful business. The Customer Service Diploma Level 3 provides a deep dive into the essential principles of exceptional customer care, giving you the tools to stand out in this competitive field. By studying key concepts such as communication, problem-solving, and understanding customer needs, you’ll develop a solid foundation to handle diverse customer scenarios with confidence and professionalism. Whether you're looking to enhance your current career or pursue a new direction, this course is designed to equip you with the core knowledge necessary for long-term success in customer service. The course covers a wide range of topics, from customer expectations to resolving complaints with ease. Understanding the psychology behind customer decisions and learning how to manage difficult conversations can make a significant difference in your career. With flexible, online learning, you can study at your own pace, making it ideal for those balancing other commitments. As customer service continues to evolve, this diploma ensures you stay ahead of the curve, helping you build strong relationships and contribute positively to your organisation’s reputation. So, whether you’re in retail, hospitality, or any service industry, this course will guide you toward a brighter, more rewarding future. ________________________________________________________________________ Learning Outcomes: Recognize the core values and mission of a business. Cultivate a positive mindset for effective customer interactions. Identify and address diverse customer requirements and concerns. Implement strategies for fostering repeat business. Enhance verbal and written communication techniques for customer service. Acquire skills to recover difficult customers and know when to escalate. ________________________________________________________________________ Key Features: CPD Certified Customer Service Diploma Level 3 With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Who We Are and What We Do Module 02: Establishing Your Attitude Module 03: Identifying and Addressing Customer Needs Module 04: Generating Return Business Module 05: In-Person Customer Service Module 06: Giving Customer Service over the Phone Module 07: Providing Electronic Customer Service Module 08: Recovering Difficult Customers Module 09: Understanding When to Escalate Module 10: Communication Skills Module 11: To Do Lists Module 12: Organizing Your Inbox Module 13: Negotiation Techniques ________________________________________________________________________ Complete Career Guide for Customer Service Diploma Level 3 (A to Z) List of career guide courses included in Customer Service Diploma Level 3 With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment Accreditation All of our courses are fully accredited, including this Customer Service Diploma Level 3 Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Customer Service . Certification Once you've successfully completed your Customer Service Diploma Level 3 Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Customer Service Diploma Level 3 Course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Service Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Customer Service Course is ideal for: Individuals aspiring to excel in customer service roles. Professionals seeking to enhance communication and problem-solving skills. Those working in retail, hospitality, or service-oriented sectors. Individuals aiming to improve their telephone and electronic customer service skills. Anyone looking to develop negotiation techniques and organisational skills. Requirements Learners do not require any prior qualifications to enrol on this Customer Service Course. You just need to have an interest in Customer Service Course. Career path After completing this Customer Service Course you will have a variety of careers to choose from. The following job sectors of Customer Service Course are: Customer Service Representative - £20K to 30K/year. Call Centre Operator - £18K to 25K/year. Retail Supervisor - £22K to 28K/year. Sales Support Coordinator - £24K to 32K/year. Administrative Assistant - £20K to 25K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

The Control and Administration of Medication Diploma Level 3 with Complete Career Guide course is designed to provide a comprehensive understanding of the fundamental principles of medication management, making it a perfect choice for individuals looking to gain expertise in this vital field. The course guides learners through the essential processes involved in the safe and effective administration of medication, focusing on the legal, ethical, and professional standards required within healthcare settings. Whether you're aiming to work in healthcare facilities or seeking to enhance your knowledge for personal development, this course offers structured content that promotes an in-depth understanding of how medications should be controlled and administered. By the end of the course, students will have gained essential knowledge to pursue further studies or work in roles related to medication management and healthcare administration, providing a solid foundation for career progression. The course also includes a thorough career guide, outlining opportunities for growth within the sector, helping you navigate your next steps with confidence. ________________________________________________________________________ Key Features: CPD Certified Control and Administration of Medication Diploma Level 3 With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Medicine Management Fundamentals Module 02: Importance of Medicine Management Module 03: Prescribing Medication Effectively Module 04: Common Problems - Pharmacological Management Module 05: Common Medicines to Use Module 06: Palliative Care Module 07: The Four Principles of Medicine Optimisation Module 08: Managing Medication in Residential Aged Care Facilities (RACFs) Module 09: Law and LegislationModule 10: Basics of Medicine Handling Module 11: Safe Handling of Medications Module 12: Aseptic Technique and Health & Safety Management Module 13: Anatomy and physiology of Body Parts Module 14: Importance Hygiene & Cleanliness Module 15: Standard Precautions for Infection Control ________________________________________________________________________ Complete Career Guide for Control and Administration of Medication Diploma Level 3(A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the Medication. In addition to mastering the essentials of Medication, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in Medication. Your dream career starts here! List of career guide courses included in Control and Administration of Medication Diploma Level 3 With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Master the fundamentals of medicine management for effective administration. Understand the importance of optimising medication through the four key principles. Acquire proficiency in safe handling, aseptic technique, and health & safety. Demonstrate a comprehensive understanding of law, legislation, and ethical considerations. Develop expertise in prescribing medications effectively, addressing common problems. Gain insight into anatomy, physiology, and infection control for holistic medication administration. ________________________________________________________________________ Accreditation All of our courses, including the Control and Administration of Medication Diploma Level 3 With Complete Career Guide, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Control and Administration of Medication Diploma Level 3 With Complete Career Guide, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals seeking advanced knowledge in medication administration. Individuals aspiring to work in residential aged care facilities. Those aiming to enhance their understanding of law and legislation. Professionals looking to elevate their skills in safe medication handling and aseptic technique. Career path Medication Technician - £21K to 30K/year. Care Home Manager - £28K to 45K/year. Pharmaceutical Sales Representative - £25K to 35K/year. Healthcare Compliance Officer - £30K to 40K/year. Clinical Educator - £25K to 35K/year. Certificates 10 CPD Accredited e-Certificates Digital certificate - Included 10 CPD Accredited Hard Copy Certificates Hard copy certificate - Included

Struggling to keep up with ever-changing algorithms, viral trends, and digital strategies? The Advanced Diploma in Social Media & Digital Marketing With Complete Career Guide Course is your answer. This course blends creativity with strategy, teaching you how to build digital campaigns that actually make sense—and make results. Whether you're looking to grow a brand, manage client accounts, or boost your own projects, this course is packed with insights that matter. No fluff, no nonsense—just what works in today's digital space. From social platform know-how to advertising techniques, analytics to audience engagement, you'll cover everything needed to make digital marketing less of a mystery. You’ll also get a full guide on digital marketing career options, helping you understand where the industry is heading and where you might fit. If you're serious about making social media and digital marketing part of your future, this course gives you the knowledge and structure to move forward with confidence—without needing to decipher industry jargon. Would you like a list of learning outcomes and job roles with salaries to go with this? Key Features: CPD Certified Advanced Diploma in Social Media & Digital Marketing With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Fundamentals of Digital Marketing Module 02: Growth Hacking Module 03: Customer Journey Module 04: Content Marketing Module 05: SEO Module 06: E-Mail Marketing Module 07: Facebook Marketing Module 08: Instagram Marketing Module 09: Twitter Marketing Module 10: Youtube Marketing Module 11: Mobile Marketing ________________________________________________________________________ Complete Career Guide for Advanced Diploma in Social Media & Digital Marketing (A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the Digital Marketing. In addition to mastering the essentials of Digital Marketing, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in Digital Marketing. Your dream career starts here! List of career guide courses included in Advanced Diploma in Social Media & Digital Marketing With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Master digital marketing fundamentals for strategic campaign development. Apply growth hacking techniques to enhance brand visibility and engagement. Understand the customer journey to tailor marketing strategies effectively. Create impactful content and implement successful SEO strategies. Harness the power of social media platforms for targeted marketing. Develop expertise in diverse digital channels, including email and mobile marketing. ________________________________________________________________________ Accreditation All of our courses, including the Advanced Diploma in Social Media & Digital Marketing With Complete Career Guide course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Advanced Diploma in Social Media & Digital Marketing With Complete Career Guide, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring digital marketers seeking comprehensive knowledge. Business owners aiming to enhance their online presence. Marketing professionals looking to upgrade their skill set. Graduates interested in a career in digital marketing. Individuals keen on leveraging social media for business growth. Career path Digital Marketing Specialist - £30K to £45K/year. SEO Analyst - £25K to £40K/year. Social Media Manager - £35K to £50K/year. Content Marketing Strategist - £30K to £45K/year. Email Marketing Coordinator - £28K to £40K/year. Certificates 10 CPD Accredited e-Certificates Digital certificate - Included 10 CPD Accredited Hard Copy Certificates Hard copy certificate - Included

Motor bike Maintenance: Motor bike Maintenance Course Online Unlock the Power of Motor bike Maintenance: Motor bike Maintenance Course: Enrol Now! Are you a passionate cyclist who loves exploring the open road on your trusty two-wheeler? Whether you're a casual rider or a dedicated cyclist, one thing is certain is that your bike requires regular maintenance to ensure optimal performance and longevity. That's where our comprehensive Motor bike Maintenance: Motor bike Maintenance Course, Bike Maintenance Mastery, comes in! Imagine the freedom and confidence of being able to handle all your bike maintenance needs, without relying on costly and time-consuming trips to the bike shop. With Motor bike Maintenance: Motor bike Maintenance Course, you will gain the knowledge and skills to become a self-sufficient bike mechanic, saving you time, money, and frustration. Don't let bike maintenance become a daunting task or a financial burden. Join Motor bike Maintenance: Motor bike Maintenance Course today and unlock the skills to keep your bike performing at its best. Get ready to enhance your riding experience, build confidence in your mechanical abilities, and embark on a journey of self-sufficiency. Enroll in our Motor bike Maintenance: Motor bike Maintenance Course now and become the master of your bike's destiny! Main Course: Bike Maintenance Course Free Courses included with Motor bike Maintenance: Motor bike Maintenance Course: Along with Motor bike Maintenance Course you will get free Bicycle Maintenance Course Along with Motor bike Maintenance Course you will get free Car Mechanic Course Special Offers Of this Motor bike Maintenance: Motor bike Maintenance Course This Motor bike Maintenance Course includes a FREE PDF Certificate. Lifetime access to this Motor bike Maintenance Course Instant access to this Motor bike Maintenance Course 24/7 Support Available to this Motor bike Maintenance Course Motor bike Maintenance: Motor bike Maintenance Course Online This is the perfect Motor bike Maintenance: Motor bike Maintenance Course to take if you want to learn the most latest information on Motor bike maintenance. In addition, the repair of wheels, suspensions, brakes, and steering is covered in this motor bike maintenance course. You will get knowledge on how to maintain and fix different gears and systems by taking the Motor bike Maintenance: Motor bike Maintenance Course. You'll also understand your actions in a crisis situation better after completing this Motor bike maintenance course. Who is this course for? Motor bike Maintenance: Motor bike Maintenance Course Online Regardless of the current role, everyone interested in personal or professional improvement can find value in our Motor bike Maintenance: Motor bike Maintenance Course. Requirements Motor bike Maintenance: Motor bike Maintenance Course Online To enrol in this Motor bike Maintenance: Motor bike Maintenance Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Motor bike Maintenance: Motor bike Maintenance Course. Be energetic and self-motivated to complete our Motor bike Maintenance: Motor bike Maintenance Course. Basic computer Skill is required to complete our Motor bike Maintenance: Motor bike Maintenance Course. If you want to enrol in our Motor bike Maintenance: Motor bike Maintenance Course, you must be at least 15 years old. Career path Motor bike Maintenance: Motor bike Maintenance Course Online Enrolling in our Motor bike Maintenance: Motor bike Maintenance Course on bicycle repair will enable you to investigate other job options, including: Motorcycle Technician Motorcycle Inspector Race Crew Mechanic Motorcycle Service Manage

Creating a Business Start-Up: Business Start-Up Online Do you have an idea? Do you have the funds? Do you have a business plan? Do you have enthusiasm? Then this Business Start-Up course is your next step toward success! The goal of this Creating a Business Start-Up: Business Start-Up course is to provide you with the knowledge and confidence you need to start your own business and thrive as an entrepreneur. This Creating a Business Start-Up: Business Start-Up course provides the essential knowledge and skills needed to start your own business. This Business Start-Up course will also give you the confidence to make your business dreams a reality. This Creating a Business Start-Up: Business Start-Up course may also be ideal for those looking to change careers or enter higher education. Whether you are a seasoned professional or a budding young entrepreneur, this Creating a Business Start-Up: Business Start-Up course can provide expert knowledge to anyone looking to start their own business, become a Business Analyst, a Business Adviser, or a Business Development Executive. Main Course: Creating a Business Start-Up Free Courses Course 01: Level 1 Business Management Course 02: Level 2 Certificate in Business Management Course 03: Business Process Management [ Note: Free PDF certificate as soon as completing the Creating a Business Start-Up: Business Start-Up course] Creating a Business Start-Up: Business Start-Up Online This Creating a Business Start-Up: Business Start-Up course consists of 04 modules. Course Curriculum of Creating a Business Start-Up: Business Start-Up Course Module 01: Fundamental Steps for a Business Start-up Module 02: Strategic Thinking about New Business Module 03: The Best Business Ideas for You Module 04: Developing a Start-up Business Plan Assessment Method of Creating a Business Start-Up: Business Start-Up Course After completing Creating a Business Start-Up: Business Start-Up Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Creating a Business Start-Up: Business Start-Up Course After completing the Creating a Business Start-Up: Business Start-Up course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Creating a Business Start-Up: Business Start-Up Online This Creating a Business Start-Up: Business Start-Up course is designed for anyone who wants to start up his own business. Special Note: Our Course is knowledge Based course. If You want to get qualified, you can consider following options: NCFE Level 2 Certificate in Creating a Business Start-Up Requirements Creating a Business Start-Up: Business Start-Up Online To enrol in this Certificate in Creating a Business Start-Up: Business Start-Up Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Creating a Business Start-Up: Business Start-Up Course. Be energetic and self-motivated to complete our Creating a Business Start-Up: Business Start-Up Course. Basic computer Skill is required to complete our Creating a Business Start-Up: Business Start-Up Course. If you want to enrol in our Creating a Business Start-Up: Business Start-Up Course, you must be at least 15 years old. Career path Creating a Business Start-Up: Business Start-Up Online

English can be delightfully tricky—silent letters, rogue vowels, and spellings that look like they were invented after a long night at the pub. This course brings clarity to the chaos. Whether you’re brushing up for professional reasons or simply looking to boost your confidence, this training breaks the language down into bite-sized, digestible lessons. You’ll explore the most common spelling pitfalls, get familiar with pronunciation quirks, and sharpen your grammar—all without needing a red pen or a dusty old textbook. Designed with everyday use in mind, the course offers learners a solid foundation to write and speak English more accurately. It’s structured to help you identify errors quickly, understand sentence structure, and feel more self-assured when navigating the written word. With engaging modules and clear explanations, it's like having a patient English teacher in your pocket—minus the chalk dust. Perfect for learners of all levels who want to communicate with ease and polish. Course Curriculum: Module 01: Introduction to the Course Module 02: Basics of Grammar Module 03: The Basics of Sentence Module 04: Structure of Sentence Module 05 : Questions Module 06: Punctuation and Capitalisation Module 07: Spelling Module 08: Common Mistakes and Ways to Improve Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The English: Spelling, Pronunciation and Grammar - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our English: Spelling, Pronunciation and Grammar - CPD Accredited training.

Explore the foundations of social work through a course designed to inform, engage, and challenge your perspective. The Diploma in Social Work Studies offers a structured, thoughtful look into the core principles and everyday dynamics of the profession—ranging from ethics and safeguarding to mental health and service delivery models. Whether you're interested in community support, care roles, or understanding how policy affects people on the ground, this course gives you the insight to move forward with confidence. Built with flexibility in mind, this online learning experience allows you to study at your own pace, whenever and wherever suits you best. With CPD accreditation, you can be assured that the content meets high standards and adds genuine value to your professional development. It’s a smart choice for those seeking to build their knowledge in a meaningful way—whether for personal growth or career progression in the field of social work. Course Curriculum: Module 01: An Overview of Social Work Module 02: Social Work Basics Module 03: Theories of Social Work and Sociology Module 04: Casework Process and Teamwork Module 05: Dimensions of Social Work / Models of Intervention Module 06: Practice Contexts and Application Module 07: Working with Adults Module 08: Principles of Conduct and Role as Social Care Worker Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Diploma in Social Work Studies - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Diploma in Social Work Studies - CPD Accredited training.

Navigating the landscape of special educational needs requires sharp insight and effective coordination. Our SENCO course offers a thorough understanding of the key responsibilities and strategies essential for supporting children with additional needs within educational settings. Designed for busy professionals, this course fits seamlessly into your schedule, focusing on building your knowledge and confidence in SEN coordination without the need for physical attendance. With CPD accreditation, the course equips you to confidently guide schools and teams through the complexities of special educational needs, covering legislation, best practice approaches, and effective communication. Whether you’re new to the role or looking to refresh your expertise, this programme sharpens your ability to create supportive learning environments, helping you make a positive difference where it counts—behind every successful SEN strategy. Course Curriculum: Module 1: Introduction to SEN Co-ordination Module 2: The SENCO Role in Policy and Practice Module 3: Roles and Responsibilities within whole School SEN Co-ordination Module 4: Supporting Teaching and Learning Module 5: The SENCO and the Senior Leadership Team Module 6: Supporting Colleagues and working with Professionals and Organisations beyond the School Module 7: Developing Relationships with Pupils and Parents Module 8: SENCO's Role in Leading and Managing SEND Administration Module 9: Challenges and Opportunities Module 10: Developing Inclusive Practice and the Future SENCO Role Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The SENCO - Special Educational Needs Coordination - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our SENCO - Special Educational Needs Coordination - CPD Accredited training.

In today's fast-moving competitive environment, sales are often made or lost on the strength of a telephone conversation or a brief email. This means that not only is customer service everyone's responsibility - so is sales. Customer service staff are failing the customer if they don't think about sales. And sales staff are failing customers if they don't think about service. And anyone failing a customer is failing both themselves and their employer. Too often, customer service staff feel neither capable nor empowered to recognise or capitalise upon a sales opportunity. Too often, sales people pursue the short-term opportunity at the expense of the bigger picture. The good news is - it doesn't have to be this way! Sales and customer service skills can be acquired, developed and polished just like any other skill. This tried-and-tested programme shows you how to do it. As a result of this course, participants will be able to: Take control of a customer conversation, with confidence Refresh and polish their customer service and sales performance Recognise and develop a sales opportunity Engage the customer and build rapport Identify a customer's needs Match the customer's needs to the organisation's products or services Handle objections confidently Ask for the order At the end of the workshop each participant will have developed their own action plan for developing and using their skills in the workplace. 1 Introduction Course overview, objectives and introductions 2 Serving or selling? Feelings and attitudes - How we can affect the outcome by our feelings and behaviour What is selling? - Selling is helping people to buy, identifying the opportunities that exist within the conversation to develop the customer's interest in our products or services 3 Developing the right skills Communication- The impact of body language, voice tone and words- How to make the best impression on the customer and create a 'buying environment' Rapport-building- What makes a good working relationship?- What do customers look for when they call us?- How can we match their expectations in terms of our own interpersonal skills? Relating to different types of people by identifying and matching their communication style on the telephone 4 Making it easy for the customer Starting it right- Opening the conversation positively- Building rapport- How to develop interest in our products or services Gaining and clarifying information- Questioning skills and questioning style- What do we need to know from the customer?- How can we use that information in the conversation? Active listening- The most under-rated skill of all- Picking up on the 'Golden Moments' when a customer shows they may be interested Presenting information confidently- Knowing the benefits of our products or services- How to tell the customer what they need to know in order to enable them to buy Closing on a positive note- When and how to ask for commitment Dealing with the customer's objections and concerns in a positive manner 5 Course summary and action plans Review of main learning points Presentation of personal action plans