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Course Overview Become a trained profaessionazal from the safety and comfort of your own home by taking 10 Soft Skills for Workplace . Whatever your situation and requirements, Skill Wise can supply you with professional teaching, gained from industry experts, and brought to you for a great price with a limited-time discount. Skill Wise has been proud to produce an extensive range of best-selling courses, and 10 Soft Skills for Workplace is one of our best offerings. It is crafted specially to promote easy learning at any location with an online device. Each topic has been separated into digestible portions that can be memorised and understood in the minimum of time.  Teaching and training are more than just a job for the staff at Skill Wise; we take pride in employing those who share our vision for e-learning and its importance in today's society. To prove this, all learning materials for each course are available for at least one year after the initial purchase. All of our tutors and IT help desk personnel are available to answer any questions regarding your training or any technical difficulties.  By completing 10 Soft Skills for Workplace, you will have automatically earnt an e-certificate that is industry-recognised and will be a great addition to your competencies on your CV. Whatever your reason for studying 10 Soft Skills for Workplace, make the most of this opportunity from Skill Wise and excel in your chosen field. Please be aware that there are no hidden fees, no sudden exam charges, and no other kind of unexpected payments. All costs will be made very clear before you even attempt to sign up.  Course design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Why study this course It doesn't matter if you are an aspiring professional or absolute beginner; this course will enhance your expertise and boost your CV with critical skills and an accredited certification attesting to your knowledge. The 10 Soft Skills for Workplace is fully available to anyone, and no previous qualifications are needed to enrol. All Skill Wise needs to know is that you are eager to learn and are over 16. Module 01 Getting Started 00:03:00 Module 02 Lesson 01: Empathy 00:03:00 Lesson 02: Case Study 00:01:00 Module 03 Lesson 01: Communication 00:05:00 Lesson 02: Case Study 00:01:00 Module 04 Lesson 01: Teamwork 00:05:00 Lesson 02: Case Study 00:01:00 Module 05 Lesson 01: Problem-Solving 00:04:00 Lesson 02: Case Study 00:01:00 Module 06 Lesson 01: Time Management 00:05:00 Lesson 02: Case Study 00:01:00 Module 07 Lesson 01: Attitude and Work Ethic 00:05:00 Lesson 02: Case Study 00:01:00 Module 08 Lesson 01: Adaptability/Flexibility 00:04:00 Lesson 02: Case Study 00:01:00 Module 09 Lesson 01: Self-Confidence (Owning It) 00:05:00 Lesson 02: Case Study 00:01:00 Module 10 Lesson 01: Ability to Learn from Criticism 00:03:00 Lesson 02: Case Study 00:01:00 Module 11 Lesson 01: Networking 00:04:00 Lesson 02: Case Study 00:01:00 Module 12 Wrapping Up 00:01:00

Customer Service Level 2: In today's competitive landscape, customer service isn't just a nice-to-have; it's a critical component of business success. The ability to provide exceptional customer service can be the difference between thriving and merely surviving in the market. Building upon the foundational principles covered in Customer Service Level 1, our comprehensive Customer Service Level 2 course delves deeper into advanced strategies and techniques to elevate your customer experience to new heights.   Module 1: Introduction to Customer Service The foundation of exceptional customer service begins with a thorough understanding of its principles and importance. In this module, participants will gain insights into the fundamental concepts of customer service, including its role in business success, the impact of positive customer experiences, and the psychology of customer satisfaction. Through interactive lessons and case studies, learners will develop a solid understanding of why customer service excellence is crucial for organizations across industries. Module 2: Customer Needs Assessment and Problem Solving Anticipating and addressing customer needs effectively is a cornerstone of outstanding customer service. This module equips participants with the skills to assess customer requirements accurately and proactively identify potential issues before they escalate. Through role-playing exercises and real-world scenarios, learners will hone their problem-solving abilities and learn how to tailor solutions to meet the unique needs of each customer. Module 3: Effective Customer Engagement and Relationship Management Building strong and lasting relationships with customers is essential for fostering loyalty and driving repeat business. In this module, participants will discover strategies for engaging customers effectively across various touchpoints, including in-person interactions, phone calls, emails, and social media platforms. Through practical tips and best practices, learners will learn how to cultivate trust, empathy, and rapport with customers, leading to enhanced satisfaction and loyalty. Module 4: Handling Complaints and Service Recovery Even the best organizations encounter challenges and complaints from customers. However, it's how these issues are addressed and resolved that truly sets companies apart. In this module, participants will learn proven techniques for managing customer complaints with professionalism and empathy. From active listening and de-escalation strategies to offering appropriate solutions and service recovery, learners will gain the confidence and skills needed to turn negative experiences into opportunities for customer delight. Module 5: Multi-Channel and Global Customer Service In today's interconnected world, customers expect seamless service experiences across multiple channels and geographic locations. This module explores the complexities of providing customer service in a global, multi-channel environment. Participants will learn how to leverage technology effectively to streamline communication and support processes, while also respecting cultural nuances and preferences. Through case studies and practical exercises, learners will gain insights into best practices for delivering exceptional customer service in diverse settings.   Course Features: Interactive Learning: Engaging multimedia content, including videos, quizzes, and simulations, keeps participants actively involved throughout the course. Expert Instruction: Our experienced instructors bring a wealth of knowledge and real-world experience to guide learners through each module. Practical Applications: From role-playing exercises to case studies, participants will have ample opportunities to apply their newfound knowledge in realistic scenarios. Flexible Learning: Access the course anytime, anywhere, via our user-friendly online platform, allowing participants to learn at their own pace and convenience. Certification: Upon successful completion of the course, participants will receive a certificate, recognizing their commitment to excellence in customer service.   Conclusion: Customer Service Level 2 is designed for professionals who are committed to delivering exceptional customer experiences and driving business success. Through a comprehensive curriculum covering advanced topics such as needs assessment, problem-solving, relationship management, complaint handling, and global service delivery, participants will emerge with the skills and confidence needed to excel in today's competitive marketplace. Join us on this transformative journey and elevate your customer service to the next level. Course Curriculum Module 1 Introduction to Customer Service Introduction to Customer Service 00:00 Module 2 Customer Needs Assessment and Problem Solving Customer Needs Assessment and Problem Solving 00:00 Module 3 Effective Customer Engagement and Relationship Management Effective Customer Engagement and Relationship Management 00:00 Module 4 Handling Complaints and Service Recovery Handling Complaints and Service Recovery 00:00 Module 5 Multi-Channel and Global Customer Service Multi-Channel and Global Customer Service 00:00

Course Overview: Starting a Business: Principles and Practice in the UK In the ever-evolving landscape of entrepreneurship, starting and sustaining a successful business demands a profound understanding of fundamental principles and practical strategies. 'Starting a Business: Principles and Practice in the UK' is a comprehensive course meticulously designed to equip aspiring entrepreneurs and seasoned professionals alike with the knowledge and skills necessary to navigate the complexities of launching and managing a business in the United Kingdom.   Module 1: The Basics of Starting a Business in the UK Embark on your entrepreneurial journey by laying a solid foundation with Module 1. Delve into the legal, financial, and logistical aspects of starting a business in the UK. From choosing the right business structure to registering with the appropriate authorities, this module provides essential insights into the procedural requirements and regulatory frameworks governing new ventures. Gain clarity on tax obligations, business licenses, and compliance standards, empowering you to navigate the initial stages of entrepreneurship with confidence and proficiency. Module 2: Running a Business in the UK Transition seamlessly from inception to operation with Module 2, which focuses on the practical intricacies of running a business in the UK. Explore topics such as business planning, resource allocation, and operational management to optimize efficiency and maximize productivity. Cultivate essential skills in team leadership, time management, and problem-solving, essential for sustaining long-term success in the competitive marketplace. Harness the power of technology and innovation to streamline processes, enhance customer experiences, and stay ahead of the curve in today's dynamic business landscape. Module 3: Market Analysis Unlock the secrets to market dominance with Module 3, where you'll master the art of market analysis. Learn how to conduct comprehensive research to identify target demographics, assess competitors, and uncover untapped opportunities. Explore market trends, consumer behavior, and demand dynamics to formulate strategic business decisions rooted in data-driven insights. Develop proficiency in market segmentation, positioning strategies, and product differentiation to carve out a distinctive niche and establish a competitive advantage in your industry. Module 4: Networking and Creating a Client Base Forge invaluable connections and cultivate a loyal clientele with Module 4, dedicated to networking and client acquisition strategies. Discover the power of networking events, industry conferences, and online platforms in expanding your professional network and fostering meaningful relationships with potential clients and collaborators. Master the art of effective communication, relationship-building, and customer engagement to nurture long-term partnerships and drive business growth. Explore innovative approaches to client acquisition, including referral programs, strategic alliances, and digital marketing tactics tailored to your target audience. Module 5: Sales and Marketing Elevate your sales and marketing prowess with Module 5, where you'll uncover the secrets to driving revenue and amplifying brand visibility. Dive into the fundamentals of sales psychology, persuasion techniques, and objection handling to close deals with confidence and finesse. Explore a myriad of marketing channels, including digital advertising, content marketing, and social media strategies, to reach and resonate with your target audience effectively. Develop strategic marketing plans, captivating campaigns, and compelling brand narratives to position your business for sustainable growth and long-term success in the UK market.   Conclusion 'Starting a Business: Principles and Practice in the UK' is more than just a course; it's your roadmap to entrepreneurial excellence in one of the world's most dynamic business environments. Whether you're a budding entrepreneur embarking on your maiden venture or a seasoned professional seeking to refine your skills and expand your horizons, this course offers unparalleled guidance, resources, and expertise to help you navigate the intricacies of entrepreneurship and achieve your business goals in the UK. Enroll today and embark on a transformative journey toward success and prosperity in the dynamic world of business. Course Curriculum Module 1 The Basics of Starting a Business in the UK The Basics of Starting a Business in the UK 00:00 Module 2 Running a Business in the UK Running a Business in the UK 00:00 Module 3 Market Analysis Market Analysis 00:00 Module 4 Networking and Creating a Client Base Networking and Creating a Client Base 00:00 Module 5 Sales and Marketing Sales and Marketing 00:00

Description: SharePoint is a browser-based collaboration and document management platform from Microsoft. There are several types of SharePoint products such as SharePoint Foundation, SharePoint Server, SharePoint Designer 2013 and SharePoint Online. SharePoint Foundation is used to create many types of sites where you can collaborate on web pages, documents, lists, calendars, and data. SharePoint Foundation is free for on-premises deployment. In the SharePoint Foundation Advanced Skills - Video Training Course, you will learn how to use lists, libraries, views and accounting information and notification system in Sharepoint Foundation 2010 environment. Throughout the Lists Course, you will gain knowledge about announcements, events, link lists, task lists, contacts, and deleting list items while in the Libraries part, you will know about document libraries, picture libraries, Wiki pages, asset libraries, and form libraries. In Accounting Information and Notifications part, you will learn about personal and regional settings, alerts, and RSS feeds. Apart from these, you will also learn the procedures of different types of team communications through discussion boards, surveys, and blog posts. In short, the course contents will make you a pro user of SharePoint Foundation. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? SharePoint Foundation Advanced Skills - Video Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our SharePoint Foundation Advanced Skills - Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. SharePoint Libraries SharePoint Libraries FREE 00:25:00 SharePoint Lists 00:44:00 Changing the Look and Feel Navigation 00:23:00 Site Themes 00:12:00 Customizing a Site Changing Site Components 00:18:00 Managing Item Controls 00:25:00 Editing Pages 00:14:00 Controlling Information Display Public Views 00:13:00 RSS Feed Settings 00:09:00 Creating Workflows Workflows 00:31:00 Adding to Site Galleries Site Galleries 00:18:00 Mock Exam Mock Exam- SharePoint Foundation Advanced Skills - Video Training Course 00:20:00 Final Exam Final Exam- SharePoint Foundation Advanced Skills - Video Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: If you have already covered the basics of Python in programming, you know it already that it is an awesome language to continue learning. Hence this Python 3 intermediate course. You will be amazed how much you can do in Python. Python is a powerful high-level, object-oriented programming language. It is a great object oriented programming language which is good to have under your belt. You can turn your idea into a prototype or create games or get started with data Science, python can help you in everything to get started. It has simple easy-to-use syntax, making it the perfect language for someone trying to make a great career in programming. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Who is this Course for? Python 3 Intermediate is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Python 3 Intermediate is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Python 3 Intermediate Iterators and Generators FREE 00:16:00 Regular Expressions 00:19:00 Introspection and Lambda Functions 00:27:00 Metaclasses and Decorators 00:24:00 Modules and Packages 00:25:00 Working with APIs 00:15:00 Metaprogramming Primer 00:19:00 Decorators and Monkey Patching 00:21:00 XML and JSON Structure 00:10:00 Generating XML and JSON 00:17:00 Parsing XML and JSON 00:19:00 Implementing Algorithms 00:19:00 Mock Exam Mock Exam- Python 3 Intermediate 00:20:00 Final Exam Final Exam- Python 3 Intermediate 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Boost your inner manager by choosing our premium online course for project management. Learn project planning, team collaboration, risk management, agile methodologies, communication, and performance evaluation from experienced instructors.

Learn to make your favorite American dishes with our comprehensive American Cooking course! From Southern fried chicken to Tex-Mex tacos to New England clam chowder, we'll teach you everything you need to know to cook like a pro.

Description: If you love spending time with children, have a passion for helping children have a good start in life, and have a creative drive, then a career as a Nursery Nurse may be suitable for you. As a Nursery Nurse, you'll be caring for children up to the age of seven years old from various backgrounds. You could work in a variety of environments, from nurseries or pre-schools run by local authorities, to privately-owned or specialist schools. The Nursery Nurse Diploma Level 3 designed to enable you to strengthen and develop your knowledge and understanding of childcare practice. You will receive all the skills and knowledge you need to be confident in helping to care of children. Whether you are looking to brighten up your CV, just starting out in the industry, looking for a career change of just fancy learning something new, this course is perfect for you ! Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Nursery Nurse Diploma Level 3 is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Nursery Nurse Diploma Level 3 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction to Early Learning Introduction to Nursery 00:05:00 What is a Nursery Nurse 00:05:00 The Importance of Learning in Early Years 00:30:00 Why is Learning Important? 00:15:00 Key Benefits of Early Childhood Learning 00:15:00 Parent Involvement in Early Childhood Learning 00:10:00 How Education Affects Early Years Development 00:15:00 Qualities of an Early Childhood Teacher 00:05:00 Understanding the Framework, Regulation and Legislation The Early Years Framework 00:30:00 A Fair and Flexible Framework 00:05:00 Regulation and Legislation in Early Learning and Development 00:15:00 Promoting Learning and Development Requirements of the Learning and Development 00:30:00 The Early Learning Goals 00:15:00 Characteristics of the Effective Learning 00:30:00 Child Development Understanding Your Child's Needs and Behaviour 00:15:00 Raising Caring Children 00:30:00 Child Development Theories 00:15:00 Cognitive Development 00:15:00 Emotional Development 00:15:00 Social Development 00:15:00 Early Learning Activities 00:15:00 Activities for Everyday Brain Development and Building 00:05:00 Children's Health and Nutrition 00:15:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Want to pursue your career in medication management? Or are you currently working as a nurse, midwives, clinical supporters, or home domiciliary care workers? Then Medication Management for Nurses and Midwives course is the best choice for you. Proper Medication management allows the patients optimal therapeutic outcomes from the prescription medications. Therefore, proper knowledge of medication management is a must for the people who are in responsible for giving medications to the patients. The course familiarizes you with the concepts of medication including along with the process of storage and dispensing, administration of medication and more. You will know about the legislation involved with the administration of medication. The course trains you how to minimize, reduce or eliminates medication errors. Shortly, you will gain a solid understanding of medication management. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Medication Management for Nurses and Midwives is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Medication Management for Nurses and Midwives is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. General Principles and Responsibilities Legislation 00:15:00 Key Principles 00:15:00 Five Rights of Medication Administration 00:15:00 Double-checking Medications 00:15:00 Monitoring and documentation of medication management 00:05:00 Patient/service-user Education 00:05:00 Considerations for Withholding of Medication 00:05:00 The Cycle of Medication Management Transcription of Prescription/Medication Order 00:15:00 Use of Facsimile 00:15:00 Medication Administration 00:15:00 Dispensing of Medicinal Products 00:15:00 Scheduled MDA Drugs 00:15:00 Management of MDA Schedule 2 Drugs 00:15:00 Storage of Medicinal Products 00:05:00 Safety in Medication Management Medication Errors 00:15:00 Crushing Medications 00:05:00 Immunisations and vaccinations 00:05:00 Adverse Drug Reaction 00:15:00 Incidents Involving Medical Devices 00:05:00 Medication Protocols Medication Protocols 00:15:00 Medication Protocol Framework Template 00:05:00 Appendices 00:30:00 Terms Relating to Medication Management 00:30:00 References - Medication Management 00:15:00 Assessment Assignment - Medication Management for Nurses and Midwives 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: 'Optimal Health is a journey taken one step, one habit, and one day at a time.' -Dr. Wayne S. Andersen If you want to live a long healthy life, enrol the Nutrition Diploma Level 3 course and explore the proven methods of Optimal Health. Optimal Health is a new approach that tries to ensure longevity and healthy life through healthy eating habits. The course teaches you the procedures of adopting of taking a healthy food habit. You will learn the basics of nutrition along with the concept of vitamins, carbohydrates, proteins, fats, minerals etc. Apart from these, you will learn the foods that should be avoided from your diet. Finally, the course focuses on the importance of taking exercise, water, sleep, rest, etc. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Nutrition Diploma Level 3 is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Nutrition Diploma Level 3 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Overview Introduction to Basic Health FREE 00:03:00 Overview of Nutritional Terms 00:03:00 Understanding Food Labels and Claims 00:06:00 The Science of Nutrition & Professionals 00:05:00 Nutritional Details Carbohydrates - Sugar 00:07:00 Carbohydrates - Starch 00:04:00 Carbohydrates - Fiber 00:02:00 Protein 00:09:00 Fat - Omega 3, 6, 9 & Cholesterol 00:07:00 Minerals Starting With Iron & Zinc 00:05:00 More Minerals - Calcium, Phosphorus, Magnesium 00:05:00 Vitamins - Starting with B's 00:03:00 Vitamins A, C, E, K - the Antioxidants 00:11:00 Couple More Minerals - Sodium & Potassium 00:03:00 Trace Minerals, B12 & Vitamin D 00:05:00 What to Avoid & Problem Areas Nutritional Deficiencies & Food Allergies 00:02:00 Organic vs Toxic Chemicals - Finding Balance 00:06:00 Fads. Trends, and Extremes in Diet 00:03:00 Beyond Food Exercise Unlocks Nutrients 00:04:00 Water 00:03:00 Rest 00:04:00 Putting It All Together Calorie Intake & Menu Development 00:05:00 Practical Application & Summary 00:04:00 Nutrition 4 Optimal Health -Handouts Nutrition for Optimal Health -Handouts 00:00:00 Mock Exam Mock Exam - Nutrition Diploma Level 3 00:20:00 Final Exam Final Exam - Nutrition Diploma Level 3 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00