8249 Confidence courses delivered On Demand

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that strong mathematical skills are a key asset in today's job market? A recent LinkedIn report revealed that 72% of recruiters consider numeracy a vital skill for many positions, ranking them alongside communication and problem-solving abilities. Our Functional Skills Maths bundle empowers you to bridge that gap and unlock exciting career opportunities. This Functional Skills Maths bundle offers a comprehensive and engaging learning experience, designed to take you from wherever you are on your math journey to a place of greater confidence and competence. This bundle is suitable for all math skill levels, regardless of prior math experience. It starts with developing fundamental skills (Levels 2 and 3) and progresses to more advanced topics like algebra, analytic geometry, and discrete mathematics. You'll even discover valuable Math Tricks & Shortcuts to streamline your problem-solving and save precious time. Our Bundle contains 5 of our premium courses for one discounted price: Course 01: Functional Skills Maths at QLS Level 2 Course 02: Functional Skills Maths - CPD Certified Course 03: Maths: Grade 9 (Algebra and Analytic Geometry) Course 04: Introduction to Discrete Maths Course 05: Math Tricks & Shortcuts Stronger math skills can open doors to a wider range of career opportunities, enhance your financial literacy, and equip you to tackle challenges with greater ease and confidence. Take control of your future - enrol today! Learning Outcomes of Functional Skills Maths Confidently manage everyday financial calculations Make informed decisions based on data analysis Tackle practical problems using measurement and geometry Master algebraic equations to solve complex problems Develop critical thinking skills through math problem-solving Employ innovative shortcuts to boost calculation speed Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Functional Skills Maths Get a free student ID card with Functional Skills Maths Training program (£10 postal charge will be applicable for international delivery) The Functional Skills Maths is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Functional Skills Maths course materials The Functional Skills Maths comes with 24/7 tutor support Start your learning journey straightaway! Course Curriculum of Functional Skills Maths Bundle Course 01: Functional Skills Maths at QLS Level 2 Module 01: Integers ( Directed Numbers) Module 02: Factors And Multiples Module 03: Fractions Module 04: Simplification Rule : BODMAS Module 05: Decimal Numbers Module 06: Rational Numbers Module 07: Approximation Module 08: Estimation And Scientific Notation Or Standard Form Module 09: Percentage Module 10: Ratio And Proportion Module 11: Unitary Method And Its Applications Module 12: Profit , Loss, Discount And Tax Course 02: Functional Skills Maths - CPD Certified Section 01: Introduction Section 02: Read, Write, Compare And Order Numbers Of Any Size Section 03: Substitution In Given Formula Section 04: Fractions Section 05: Decimal Numbers Section 06: Percentages Section 07: Equivalence Between Fractions, Decimals And Percentages Section 08: Ratio And Proportion Section 09: Profit & Loss Section 10: Discounts And Taxes Section 11: Simple Interest And Compound Interest Section 12: Money Section 13: Convert Between Metric And Imperial Units Section 14: Compound Measures Including Speed, Density & Rates Of Pay Section 15: Perimeters And Areas Of 2-D Shapes Section 16: Volumes And Surface Areas Of 3-D Shapes Section 17: Scale Drawings Section 18: Statistics Section 19: Probability Section 20 Bonus Section (Time Topic 11 Video Lectures) Course 03: Maths: Grade 9 (Algebra and Analytic Geometry) Section 01: Number Sense And Algebra Introduction to the exponents Multiplying Powers Dividing Powers Why X to the power of Zero = 1 Practice for Zero exponents Formulas for Lowering Powers Power of a Power Algebraic Expressions, Equations and Monomials Combining Like Terms Solving Equations Methods Solving Equations Practice Solving Equations with Fractions Problem Solving What is AutoCAD .NET API? What is CSharp (C#)? What Will I Learn from this Course? Multiplying and Dividing Integers Types and Degrees of Polynomials Word Problem Solving (Money - Part 1) Word Problem Solving (Money - Part 2) Word Problem Solving (Money - Part 3) Word Problem Solving (Mixture - Part 1) Creating the AuditBlock WriteToCSVFile Method Word Problem Solving (Age - Part 1) Creating the AuditBlock WriteToTXTFile Method Section 02: Analytic Geometry Plotting Points Creating the AuditBlock DisplayOnScreen Method Equation of a line Creating the AuditBlock GatherBlocksAndCount Method Determining the Y-intercept and the X-intercept of a line Project Check on the Labels Creating the TitleBlock Border Lines - Lab Creating the TitleBlock Border Lines - Lab Determining the Y-intercept and the X-intercept of a line =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £65) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Please Note: This is not a regulated course. To get qualified, you may choose: IGCSE Maths A-Level Maths Functional Skills Qualification in Maths at Level 2 Functional Skills Qualification in Mathematics at Level 2 - GCSE Equivalent for Maths A-level Mathematics Functional Skills Qualification in Mathematics at Entry 1 Functional Skills Qualification in Mathematics at Level 1 Functional Skills Qualification in English at Entry 1 Functional Skills Qualification in English at Entry 2 Functional Skills Qualification in English at Level 1 Functional Skills Qualification in ICT at Level 2 Functional Skills Qualification in Information & Communication Technology (ICT) at Level 1 Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Teacher Teacher Assistant HR Manager Accountant Finance Manager Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee. Certificate in Functional Skills Maths at QLS Level 2 Hard copy certificate - £79 Please note that International students have to pay an additional £10 as a shipment fee.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that in the UK, 82% of new managers are appointed with little to no formal training? This can lead to challenges in motivating teams, achieving goals, and navigating complex situations. Are you ready to step up and become a confident and effective leader? This comprehensive New Manager Training Bundle equips you with the essential skills and knowledge to excel in your new role. From mastering administrative tasks and performance management to building strong teams and navigating legal aspects, this programme covers everything you need to succeed. Gain valuable insights into corporate behavior, health and safety regulations, and information management, all while developing your proficiency in Microsoft Office Suite essentials. With a single payment, you will gain access to New Manager course, including 10 premium courses, a QLS Endorsed Hardcopy certificate (for the title course) and 11 PDF certificates for Absolutely free. This New Manager Bundle Package includes: Main Course : Award in New Manager at QLS Level 2 10 Additional CPDQS Accredited Premium Courses - Course 01: Admin, Secretarial & PA Course 02: Office Skills Training Course 03: Corporate Paralegal Course 04: Performance Management Course 05: Team Management Course 06: Microsoft Word, PowerPoint & Outlook Course 07: Health and Safety in the Workplace, Level 2 Course 08: Diploma in Business Management: Corporate Behaviour Course 09: Workplace First Aid Training Course 10: Information Management Take control of your career development and enroll in the New Manager Training Bundle today! Sharpen your skills, boost your confidence, and become the leader your team deserves. Learning Outcomes of New Manager Develop administrative, secretarial, and office management skills for operational efficiency. Understand corporate paralegal work and performance management principles. Learn effective team management strategies and leadership techniques. Gain proficiency in Microsoft Office tools for enhanced productivity. Acquire knowledge of health and safety regulations and corporate behavior. Develop skills in information management and workplace first aid. Why Choose Us? Get a Free QLS Endorsed Certificate upon completion of New Manager Get a free student ID card with New Manager Training program (£10 postal charge will be applicable for international delivery) The New Manager is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the New Manager course materials The New Manager comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Main Course : Award in New Manager at QLS Level 2 Module One: Managers Are Made, Not Born Module Two: Create A Management Track Module Three: Define And Build Competencies Module Four: Managers Learn By Being Managed Well Module Five: Provide Tools Module Six: Provide Support Module Seven: Identify Strong Candidates Early Module Eight: Clearly Define The Management Track Module Nine: Empower New Managers Module Ten: Provide Growth Opportunities Course 01: Admin, Secretarial & PA Module 01: Personal Assistant Module 02: Admin Support Module 03: Administrative Management Module 04: Organisational Skills Module 05: Telephone Etiquette Module 06: Business Writing Module 07: Time Management Module 08: Body Language And Effective Communication Module 09: Meeting Management Module 10: Excel Basics Module 11: PowerPoint Basic Course 02: Office Skills Training Module 01: Personal Assistant Module 02: Admin Support Module 03: Administrative Management Module 04: Organisational Skills Module 05: Telephone Etiquette Module 06: Business Writing Module 07: Time Management Module 08: Body Language And Effective Communication Module 09: Meeting Management Module 10: Excel Basics Module 11: PowerPoint Basic =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your QLS Endorsed Certificates and CPD Accredited Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £79) CPD 255 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: New Managers Team Leaders Supervisors HR Professionals Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Management Consultant Project Manager Operations Manager Director CEO Certificates Award in New Manager at QLS Level 2 Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Award in New Manager at QLS Level 2 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Boost Your Career By Enrolling In This Team Leader Bundle To Overcome Your Challenges! Get a Free 1 QLS Endorsed Certificate Course with 10 Additional CPDQS Accredited Bundle Courses In A Single Payment. If you wish to gain a solid and compact knowledge of Team Leader and boost your career, then take a step in the right direction with this industry-standard, comprehensive Team Leader bundle of courses, which are well organised. This Leader bundle package includes 1 Premium, The Quality Licence Scheme-endorsed course, 10 additional CPDQS Accredited Certificate courses, with expert assistance, and a FREE courses assessment included. Learn a range of in-demand technical skills to help you progress in your career with 12 months of unlimited access to this bundle of courses. If you enrol in this package, you will not be charged any extra fees. This Team Leader Bundle Package includes: Course 01: Diploma in Team Leader Training at QLS Level 5 10 Additional CPD Accredited Premium Courses - Course 01: Leadership Skills Course Course 02: Diploma in Employee Management Course 03: Team Building & Management Diploma Course 04: Workplace Team Networking Diploma Course 05: Diploma in Meeting Management Course 06: Quality Assurance (QA) Manager Course 07: Level 3: Public Speaking Diploma Course Course 08: Maximising Personal Productivity Course Course 09: Self-Esteem & Confidence Building Course 10: Workplace Stress Management Diploma Success becomes a lot simpler with this Team Leader bundle package, which allows you to monetise your skills. This Team Leader bundle is appropriate for both part-time and full-time students, and it can be completed at your own pace. This premium Team Leader bundle of courses helps your professional development by receiving an endorsement from the Quality Licence Scheme and CPDQS Accredited Certificate. You'll be able to practice in your own time and speed. The course materials for Team Leader are designed by experts, and you can access them. easily from any of your smartphones, laptops, PCs, tablets, etc. Master the skills. You need to arm yourself with the necessary qualities and explore your career opportunities in relevant sectors. Why Prefer This Bundle? You will receive a completely free certificate from the Quality Licence Scheme. Option to receive 10 additional certificates accredited by CPDQS Get a free student ID card! (£10 postal charges will be applicable for international delivery) Engaging voiceover and visual elements for your convenience. Complete the bundle at your own pace. Free assessments and immediate results. 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum: *** Course 01: Diploma in Team Leader Training at QLS Level 5 Module 01: Defining Team Module 02: Understanding Management and Leadership Module 03: Building High Performing Teams Module 04: Motivating Team Members Module 05: Talent Management Module 06: Stress Management and Mental Health Module 07: Succession Planning Module 08: Communication Skills Module 09: Negotiation Techniques Module 10: Managing Change Module 11: Managing Time Module 12: Managing Conflict Module 13: Risk Management Process Module 14: Managing Virtual Teams Assessment Process We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the Team Leader course assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Team Leader Training at QLS Level 5 exams. To Additional the Quality Licence Scheme Endorsed Certificate, you have to pay the price based on the level of these courses: Level 1 - £59 Level 2 - £79 Level 3 - £89 Level 4 - £99 Level 5 - £119 Level 6 - £129 Level 7 - £139 Certificate Accredited by CPDQS Upon finishing the bundle, you will need to order to receive a certificate accredited by CPDQS that is recognised all over the UK and also internationally. The pricing schemes are - Printed Hardcopy Certificate £29 inside the UK. £39 outside the UK (International Delivery). CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required. Career path The bundle aims to help you get the job or even the long-awaited promotion of your dreams. Certificates Diploma in Team Leader Training at QLS Level 5 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing the Diploma in Team Leader Training at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, completely free of charge in this package. For Additional the Quality Licence Scheme Endorsed Certificate you have to pay the price based on the Level of these Courses: Level 1 - £59 Level 2 - £79 Level 3 - £89 Level 4 - £99 Level 5 - £119 Level 6 - £129 Level 7 - £139 Certificate Accredited by CPD 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery) Certificate Accredited by CPD Digital certificate - £10

Highlights of the Course Course Type: Online Learning Duration: 1 Hour Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about coaching and mentoring Understand the core competencies and principles of coaching and mentoring Explore the various areas of coaching and mentoring Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert mentor Diploma in Coaching and Mentoring Course Master the skills you need to propel your career forward in coaching and mentoring . This course will equip you with the essential knowledge and skillset that will make you a confident mentor and take your career to the next level. This comprehensive diploma in coaching and mentoring course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this diploma in coaching and mentoring course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective coaching and mentoring practice and equip you with the essential skills, confidence and competence to assist you in the coaching and mentoring industry. You'll gain a solid understanding of the core competencies required to drive a successful career in coaching and mentoring . This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for mentor or for people who are aspiring to specialise in coaching and mentoring . Enrol in this diploma in coaching and mentoring course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive diploma in coaching and mentoring course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this coaching and mentoring can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This diploma in coaching and mentoring course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This diploma in coaching and mentoring course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This diploma in coaching and mentoring course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Module 01: Introduction Introduction 00:03:00 Module 02: Why do we Need to Mentor People? Why do we Need to Mentor People? 00:02:00 Module 03: Responsibilities of a Mentor Responsibilities of a Mentor 00:06:00 Module 04: Parameters to Assess Mentees Parameters to Assess Mentees 00:02:00 Module 05: Enhancing Mentees Performance Enhancing Mentees Performance 00:01:00 Module 06: Principles of Mentoring Process Principles of Mentoring Process 00:03:00 Module 07: Elements of Mentoring Process Elements of Mentoring Process 00:05:00 Module 08: Features of a Mentoring Process Features of a Mentoring Process 00:03:00 Module 09: How to Give Feedback How to Give Feedback 00:04:00 Module 10: Mentoring Different Types of People Mentoring Different Types of People 00:01:00 Module 11: How to Mentor People for Growth How to Mentor People for Growth 00:06:00 Module 12: Tools Used for Mentoring Tools Used for Mentoring 00:01:00 Module 13: Role of Learning & Development Role of Learning & Development 00:02:00 Module 14: Evaluation of Mentoring Process Evaluation of Mentoring Process 00:01:00 Module 15: Importance of Self Confidence Importance of Self Confidence 00:03:00 Module 16: Tips for Better Mentoring Tips for Better Mentoring 00:05:00 Assessment Assessment - Coaching & MentorinAg Diploma 00:10:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Level 5 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

FREE DOWNLOADABLE " RECEPTIONIST " CAREER GUIDE INCLUDED IN THE RESOURCE SECTION! According to the BLS (Bureau of Labor Statistics), fast-growing fields such as healthcare and social services require administrative roles to support their growth. Did you know that in the UK, the National Health Service (NHS) employs over 350,000 healthcare support workers, many of whom play vital roles in patient care coordination? If you are highly organized and efficient, this may be the job for you. Medical Receptionists receive patients, assist them with filling out forms, maintain and retrieve medical files, and transcribe and type medical reports. Generally, they organize the huge amounts of data that the office generates every day. This comprehensive Medical Receptionist course equips you with the essential skills and knowledge to thrive in this rewarding profession. You'll gain a solid understanding of the role and its responsibilities, from scheduling appointments and maintaining medical records to ensuring patient confidentiality and workplace safety. The course also covers medical terminology, information technology specific to healthcare, and legal and ethical considerations. Remember, medical receptionists take on some of the workload of doctors and other healthcare practitioners, making them a valuable asset in this field. So, what are you waiting for? Just hit the "Enrol Now" button and let's get started! Learning Outcomes of Medical Receptionist Schedule appointments effectively using industry-standard software. Maintain accurate medical records following best practices and regulations. Implement efficient filing systems for optimal information retrieval. Uphold patient confidentiality within the legal and ethical framework. Navigate medical terminology with confidence when interacting with patients and staff. Apply IT skills to manage electronic health records and other healthcare software. By enrolling in this Medical Receptionist course, you'll gain the necessary skills and confidence to excel in this rewarding career path. Take the first step towards a fulfilling role in the healthcare industry today! Why Choose Us? Get a free student ID card with Medical Receptionist Training program (£10 postal charge will be applicable for international delivery) The Medical Receptionist is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Medical Receptionist course materials The Medical Receptionist comes with 24/7 tutor support Take a step toward a brighter future! *** Course Curriculum *** Module 1: Introduction Module 2: Organising Schedules Module 3: Maintaining Medical Records Module 4: Effective Filing Systems in Medical Offices Module 5: Confidentiality in a Medical Environment Module 6: Time Management Module 7: Medical Jargon and Terminology Module 8: Maintaining Workplace Safety Module 9: Information Technology in Health Care Module 10: Legal Aspects and Ethics How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: £12.99 CPD Hard Copy Certificate: £29.99 CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Career changers School leavers Administrative professionals Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Medical receptionist Office manager Medical assistant Certificates CPD Accredited Digital Certificate Digital certificate - £12.99 CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

With any customer-facing role, there are times when you will find yourself in a difficult situation with a customer that requires a certain set of communication and practical skills to resolve any issues successfully. The Handling Difficult Customers training course teaches learners how to handle difficult conversations as a manager or wider member of the customer service team, guiding you on how to use your body language effectively, master crucial active listening techniques, and stay calm under pressure. Key Topics to Be Covered How to open and close a difficult conversation with a customer Strategies for handling difficult customers and conversations The art of active listening and responding How to ask open and supportive questions The tone of voice and body language techniques Learning Outcomes Learn how to start and close a difficult conversation successfully and with confidence Understand how to use your body language to communicate with customers effectively Enhance your communication skills to ask open and productive questions Learn the art of active listening to be able to engage with the customer fully Demonstrate knowledge of the rules regarding customer service etiquette Build rapport through empathy and learn how to stay calm under pressure Skills You Will Gain Customer service Problem-solving Communication Stress Management Why should you choose the Handling Difficult Customer course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this Handling Difficult Customer course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete the Handling Difficult Customer program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You and Next Steps Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. Showcase Your Accomplishment of New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this Handling Difficult Customer course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Handling Difficult Customers Course Right for You? This course is ideal for those who work in customer-facing roles who wish to develop the fundamental skills to deal with difficult customers efficiently and confidently. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis. Career path On successful completion, you will have the practical skills and knowledge to provide excellent customer service to all types of customers, take control of difficult situations and resolve problems with professionalism, competency and confidence. You will also have a range of communication skills for dealing with challenging customer-facing scenarios.

[vc_row][vc_column][vc_column_text] Description: Want to combat your fear of numbers and master complex maths equations? Are you looking for expert tips and tricks to help you pass your exams? Develop essential problem-solving skills and improve your career prospects with this Mathematics Certificate Level 2 Course. This maths certificate course covers such topics as getting started with the building blocks of maths, dealing with decimals, percentages, tackling fractions without fear and algebra. This course will help you to develop your mathematical knowledge as a key life skill. You will also improve your mental arithmetic and calculations through Verdic maths exercises. Throughout this course, you will build your confidence by helping you develop a feel for numbers, patterns and relationships, and places a strong emphasis on solving problems and presenting and interpreting results. You will also gain an understanding of how to communicate and reason using mathematical theories and concepts.  This course has no entry requirements. On successful completion, you will have the confidence and ability to apply your new skills in your studies and in real-life scenarios. Certification: After completing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Mathematics Certificate Level 2 is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Mathematics Certificate Level 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.[/vc_column_text][/vc_column][/vc_row] Introduction Lecture 1 Intro video 00:02:00 Section 2 Lecture 2 Multiplying any digit number by 11, 22, and 33 00:09:00 Section 3 Lecture 3 Finding remainder when a number of any digits is divided by 9 00:04:00 Section 4 Lecture 4 Multiplying any digit number by series of 9; 99; 999; 99999 Part 1 00:08:00 Lecture 5 Multiplying any digit number by series of 9; 99 ; 999 ; 99999 Part 2 00:07:00 Section 5 Lecture 6 Product of two numbers below the base number 100; 1000 etc 00:08:00 Lecture 7 Multiplication of Numbers above the base 1000; 10000; 100000 etc 00:08:00 Lecture 8 Multiplication of numbers one above the base and second less than the base 00:06:00 Section 6 Lecture 9 multiplying any two digit numbers using Vertically and Crosswise 00:04:00 Lecture 10 Multiplying three digit numbers using Vertically and Crosswise 00:05:00 Section 7 Lecture 11 Multiplying any digit number by 5, 25, and 125 faster than calculator 00:07:00 Section 8 Lecture 12 Squaring numbers that end in 5 using Vedic Math 00:04:00 Lecture 13 Squaring two digit numbers mentally Using Vedic Math technique 00:06:00 Lecture 14 Squaring three digit numbers mentally Using Vedic Math technique 00:05:00 Section 9 Lecture 15 Finding cube of any two digit number faster than calculator 00:10:00 Section 10 Lecture 16 Approximate value of square root of numbers which are not perfect squares 00:09:00 Lecture 17 Approximate value of cube root of numbers which are not perfect cubes 00:05:00 Section 11 Lecture 18 Short tricks to count Number of Squares in given figure 00:05:00 Lecture 19 Short tricks to count Number of Rectangles in given figure 00:03:00 Lecture 20 Short tricks to count Number of triangles in given figure 00:04:00 Section 12 Lecture 21 Finding Day of the week when any date is given in 2 Seconds mentally 00:12:00 Simplify calculations super fast Lecture 22 Digital sum of a number 00:04:00 Lecture 23 Digital sum- Addition and Subtraction 00:10:00 Lecture 24 Digital sums- Multiplication 00:07:00 Lecture 25 Digital sum- divisions 00:08:00 Simplification short cuts for complicated fractions and square root problems Lecture 26 Simplification short tricks for complicated fractions 00:10:00 Lecture 27 Simplification short tricks for fractions series part 1 00:07:00 Lecture 28 Simplification short tricks for fractions series part 2 00:05:00 Lecture 29 Simplification short tricks for complicated square root problems 00:09:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Is it accurate to say that you are new to public talking? Or would you simply like to be positive about speaking to different kinds of individuals? Or, then again would you say you are somebody who simply needs to talk to people to motivate or promote? If one of these questions is what you ask to yourself then you should take this course to be confident in public speaking and learn how to influence your audience with your abilities in Public Speaking. Description: Without relational abilities, the capacity to advance in the working scene and in life, itself, would be about unthinkable. Public speaking is a standout amongst the most vital and most feared types of communication. In any case, it is a vital method for communication to showcase a person's immediate discussion and ways of talking to a target audience and engage with them easily. As associating with individuals may be extremely troublesome, it will be simpler for you to change it by grabbing the chance that you will take in the how to impart effectively through this public speaking course. In the event that you are experiencing issues conveying and interface with your audience, or it's more likely that you are experiencing difficulty making your own particular discourse, then this course will unquestionably help you with that! This course will likewise help you in defeating your feelings of trepidation in broad daylight talking and set yourself up in making visual guides that are powerful in handing-off your message to your gathering of people. Who is the course for? Professionals who want to learn how to communicate effectively through public speaking and to be able to communicate their message to a large audience. Or anyone who have an interest in communication through public speaking. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: This course will be very beneficial and helpful to professionals, especially to the following careers: Marketing and Promotions Specialists Marketing Managers Sales Managers Sales and Promotions Specialists Top Executives And Many More! Fundamentals of Public Speaking Introducing Public Speaking 01:00:00 Public Speaking and The Speakers 01:00:00 Getting Started: The First Speech 01:00:00 Raise The Confidence 01:00:00 Overcome Your Fear 01:00:00 Select The Topic 01:00:00 Analyze The Audience 01:00:00 Organize The Speech 01:00:00 Outline The Speech 00:30:00 Prepare The Visual Aids Effectively 00:30:00 Deliver The Message Effectively 01:00:00 Short Questions with Answers 00:30:00 Public Speaking Introduction 00:30:00 Getting Started 00:30:00 Get Rid of Your Speaking Fear 00:30:00 Making a Fluent Speech 01:00:00 Keeping Your Audience Attentive 00:30:00 Liven Your Audience Up 00:30:00 Presenting Without PowerPoint 00:30:00 Overcome the Confidence Killers 00:30:00 Secrets to build confidence 00:30:00 Successful Public Speech 01:00:00 Get a Standing Ovation by Presenting a Lively Speech 01:00:00 Overcoming the Fear Good Communication Skills 00:15:00 Interpersonal Skills 00:30:00 Getting Comfortable in Conversation 00:30:00 Redesigning Yourself for Strength 00:30:00 Professionalism 00:15:00 Maximizing Meetings 00:15:00 Controlling Nervousness 00:15:00 Mock Exam Mock Exam-Advanced Diploma in Public Speaking 00:20:00 Final Exam Final Exam-Advanced Diploma in Public Speaking 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

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