7971 Confidence courses in Congleton delivered On Demand

Over 7.5 million dental radiographs are performed annually, indicating a substantial market for proficient and skilled practitioners. Be part of the growing dental sector with the help of this Radiant Smiles: A Complete Guide to Dental Radiography and Diagnostic Skills course. The course will help you to better diagnose, treat, and prevent dental conditions. In just 16 comprehensive modules, this course takes you through every critical aspect of dental radiography. From foundational concepts in radiation physics to practical applications like intraoral and extraoral techniques, everything is covered. The curriculum doesn't just teach theory but aims to foster your practical skills, with modules dedicated to tackling common exposure and technique errors. You'll also learn essential image interpretation skills, enabling you to diagnose issues such as dental caries, trauma, pulpal, and periapical lesions with precision and confidence. Beyond technical know-how, the course also focuses on safety, with a full module dedicated to understanding radiation risks and effective protection measures. And to ensure your competency, the Radiant Smiles course ends with a quality assurance module, ensuring you're ready to apply your newfound knowledge and skills to real-world clinical settings.  Make a move today to advance your career and create radiant smiles for your patients with our Complete Guide to Dental Radiography and Diagnostic Skills. Enrol right now! Learning Outcome:After completing the Dental Radiography and Diagnostic Skills course, you can expect to: Understand the fundamentals of dental radiography and radiation physics.Gain proficiency in equipment handling and film processing techniques.Develop skills for effective and safe digital imaging and film duplication.Learn practical radiation protection measures to ensure patient safety.Master various intraoral techniques, including imaging, paralleling, bisecting, and localisation.Identify and correct common exposure and technique errors.Develop a keen eye for image interpretation and diagnosing dental diseases accurately.Understand quality assurance protocols, enhancing service delivery in dental radiography. Who is this Course for?This Dental Radiography and Diagnostic Skills course is ideal for: Aspiring Dental Radiographers looking to develop foundational skills.Experienced Dental Technicians aiming to update and expand their knowledge.Dental Students keen to specialise in dental radiography.Dental Assistants aiming for professional development.Dental Practice Managers seeking a comprehensive understanding of dental radiography. Career Path:Our course will be beneficial for anyone looking to pursue a career as: Dental Radiographer: £24,000 - £35,000 Per yearSenior Dental Radiographer: £36,000 - £45,000 Per yearDental Radiography Technician: £22,000 - £31,000 Per yearDental Imaging Specialist: £35,000 - £48,000 Per yearDental Practice Manager: £30,000 - £40,000 Per yearDental Radiography Lecturer: £40,000 - £60,000 Per year RequirementsThis professionally designed Radiant Smiles: A Complete Guide to Dental Radiography and Diagnostic Skills course does not require you to have any prior qualifications or experience. It is open to everyone, and you can access the course from anywhere at any time. Just enrol and start learning! CertificationAfter studying the course materials of the Radiant Smiles: A Complete Guide to Dental Radiography and Diagnostic Skills course, there will be a written assignment test which you can take either during or at the end of the course. After passing the test, you will have a range of certification options.  A CPD Accredited PDF Certificate - £4.99A CPD Accredited Hardcopy Certificate - £8.00. A PDF Transcript - £4.99 A Hardcopy Transcript - £9.99.  Select according to your needs, and we assure timely delivery of your chosen certificate. Course Curriculum Module 01: Introduction to Dental Radiography Introduction to Dental Radiography 00:24:00 Module 02: Radiation Physics Radiation Physics 00:22:00 Module 03: Basics of Equipment and Film Basics of Equipment and Film 00:26:00 Module 04: Film Processing Film Processing 00:19:00 Module 05: Film and Film Duplication Film and Film Duplication 00:30:00 Module 06: Digital Imaging Basics Digital Imaging Basics 00:35:00 Module 07: Risk and Practical Radiation Protection Risk and Practical Radiation Protection 00:21:00 Module 08: Practical Radiation Protection Practical Radiation Protection 00:20:00 Module 09: Intraoral Technique: Intraoral Imaging, Paralleling and Bisecting Intraoral Technique: Intraoral Imaging, Paralleling and Bisecting 00:37:00 Module 10: Intraoral Technique: Bite-Wing,Occlusal and Localisation Intraoral Technique: Bite-Wing,Occlusal and Localisation 00:47:00 Module 11: Exposure and Technique Errors Exposure and Technique Errors 00:46:00 Module 12: Extraoral Technique Extraoral Technique 00:33:00 Module 13: Image Interpretation Basics Image Interpretation Basics 00:41:00 Module 14: Image Interpretation: Dental Caries, Trauma, Pulpal and Periapical Lesions Image Interpretation: Dental Caries, Trauma, Pulpal and Periapical Lesions 00:40:00 Module 15: Dental Radiographer Fundamentals Dental Radiographer Fundamentals 00:21:00 Module 16: Quality Assurance Quality Assurance 00:22:00

Overview Introducing our comprehensive 'Refactor JavaScript Course'. With the digital landscape ever-evolving, coding has grown beyond mere creation. The efficiency, readability, and maintainability of your code are pivotal. This course not only introduces you to the crux of refactoring but also guides you through the art of detecting 'code smells' and mending them. Let's set out on a journey through the various elements and structures of JavaScript, ensuring your knowledge isn't just surface level but robust and future-proof. In the age of cluttered codes and labyrinthine structures, mastering refactoring is akin to acquiring a superpower. By delving into our curriculum, you'll learn to diagnose issues in your code with precision, swiftly making amendments to ensure optimised performance. As you navigate through units addressing everything from the basics to the intricate structures, you'll emerge equipped with the tools to keep your codebase neat, efficient, and above par. Lastly, as we tie up with the conclusion, we don't merely finish. We ensure you're brimming with confidence, adeptness, and a renewed passion for coding. Whether you're a beginner aiming for excellence or someone looking to keep up with modern coding paradigms, this course serves as your gateway to elevated JavaScript expertise. Learning Outcomes: Understand the fundamental principles and significance of refactoring in JavaScript. Identify and rectify common 'code smells' hindering code quality. Implement techniques for refactoring various elements within a JavaScript codebase. Adapt and restructure intricate code layouts for improved clarity and efficiency. Synthesise learning from all units to maintain and enhance existing JavaScript projects. Develop a systematic approach to coding, ensuring reduced errors and increased maintainability. Foster a deeper appreciation and understanding of clean, efficient, and readable JavaScript. Why buy this Refactor Javascript Course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Refactor Javascript Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Refactor Javascript Course course is ideal for Individuals keen on refining their JavaScript coding skills. Developers looking to optimise and maintain their existing JavaScript projects. Enthusiasts aiming to elevate their coding standards and best practices. Team leads or managers seeking efficient coding techniques for project oversight. Anyone passionate about producing quality code that stands the test of time. Prerequisites This Refactor Javascript Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Refactor Javascript Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path JavaScript Developer: Average Salary Range £30,000 - £55,000 Front-end Developer: Average Salary Range £28,000 - £52,000 Back-end Developer: Average Salary Range £31,000 - £58,000 Full-stack Developer: Average Salary Range £35,000 - £60,000 Software Engineer: Average Salary Range £35,000 - £65,000 Technical Lead: Average Salary Range £50,000 - £80,000. Course Curriculum Refactor Javascript Unit 01: Introduction Module 01: Introduction 00:05:00 Unit 02: Code Smells Module 01: Introduction 00:02:00 Module 02: General Code Smells 00:06:00 Module 03: Kill All the Global Data 00:05:00 Module 04: Long Functions && Long Classes 00:07:00 Module 05: Long Parameters List 00:05:00 Module 06: Side Effect 00:04:00 Module 07: Feature Envy 00:04:00 Module 08: Divergent Change AND Shotgun Surgery 00:06:00 Unit 03: Code Elements Refactoring Module 01: Introduction 00:02:00 Module 02: Be the code minimalist 00:06:00 Module 03: Refactoring variables 00:10:00 Module 04: Refactoring conditionals 00:06:00 Module 05: Refactoring loops 00:11:00 Module 06: Refactoring functions 1 00:11:00 Module 07: Refactoring functions 2 00:06:00 Unit 04: Code Structure Refactoring Module 01: Introduction 00:02:00 Module 02: Error handling 00:13:00 Module 03: Structuring the code 00:07:00 Module 04: Refactoring Tools 00:22:00 Module 05: Eslint Demo 00:17:00 Unit 05: Conclusion Module 01: Conclusion 00:01:00 Assignment Assignment - Refactor Javascript Course 00:00:00

Unleash the power of data with our Data Analysis in Excel course, where you'll journey through the realm of spreadsheet analysis and uncover the secrets hidden within your data. In today's data-driven world, the ability to navigate, interpret, and extract insights from data is a coveted skill. Whether you're a professional looking to enhance your analytical capabilities or a student aiming to excel in data-driven fields, this course empowers you to harness Excel's full potential for data analysis. From modifying worksheets to forecasting future trends, you'll master the art of data manipulation, visualization, and analysis with confidence and precision. Learning Outcomes Master the art of modifying Excel worksheets to suit your data analysis needs. Discover advanced data analysis techniques, including working with lists and lookup functions. Create compelling data visualizations using charts, PivotTables, and PivotCharts. Effortlessly manage multiple worksheets and workbooks, making data organization a breeze. Apply data forecasting techniques and automate workbook functionality, saving time and boosting productivity. Why choose this Data Analysis in Excel course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Data Analysis in Excel course for? Professionals seeking to enhance their data analysis skills. Students preparing for careers in data-driven industries. Analysts, researchers, and data enthusiasts eager to upskill. Business professionals looking to make data-driven decisions. Anyone interested in harnessing Excel for powerful data analysis. Career path Data Analyst: £25,000 - £47,000 Business Analyst: £26,000 - £50,000 Financial Analyst: £26,000 - £56,000 Market Research Analyst: £24,000 - £40,000 Operations Analyst: £23,000 - £48,000 Business Intelligence Analyst: £27,000 - £56,000 Prerequisites This Data Analysis in Excel does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Data Analysis in Excel was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:09:00 Use Proofing and Research Tools 00:07:00 Working with Lists Sort Data 00:10:00 Filter Data 00:10:00 Query Data with Database Functions 00:09:00 Outline and Subtotal Data 00:09:00 Analyzing Data Apply Intermediate Conditional Formatting 00:07:00 Apply Advanced Conditional Formatting 00:05:00 Visualizing Data with Charts Create Charts 00:13:00 Modify and Format Charts 00:12:00 Use Advanced Chart Features 00:12:00 Using PivotTables and PivotCharts Create a PivotTable 00:13:00 Analyze PivotTable Data 00:12:00 Present Data with PivotCharts 00:07:00 Filter Data by Using Timelines and Slicers 00:11:00 Working with Multiple Worksheets and Workbooks Use Links and External References 00:12:00 Use 3-D References 00:06:00 Consolidate Data 00:05:00 Using Lookup Functions and Formula Auditing Use Lookup Functions 00:13:00 Trace Cells 00:09:00 Watch and Evaluate Formulas 00:08:00 Automating Workbook Functionality Apply Data Validation 00:13:00 Search for Invalid Data and Formulas with Errors 00:04:00 Work with Macros 00:18:00 Creating Sparklines and Mapping Data Create Sparklines 00:07:00 MapData 00:07:00 Forecasting Data Determine Potential Outcomes Using Data Tables 00:08:00 Determine Potential Outcomes Using Scenarios 00:09:00 Use the Goal Seek Feature 00:04:00 Forecasting Data Trends 00:05:00 Recommended Materials Workbook - Data Analysis in Excel 00:00:00 Assignment Assignment - Data Analysis in Excel 00:00:00

The construction industry is a dangerous place to work. Every year, thousands of workers are injured or killed on construction sites in the UK alone. But this can be changed! With this Site Management Safety Training Scheme (SMSTS) course, you can help to create a safer workplace for everyone.   Our course offers an in-depth guide to managing health and safety, welfare, and environmental issues on construction sites. This comprehensive training is ideal for project managers, site managers, supervisors, business owners, and anyone responsible for overseeing site safety in the construction industry. By the end of the course, you'll have a firm grasp of how to create safer and more productive work environments.   In the SMSTS course, you will explore a range of essential topics, starting from basic health and safety laws to specific site set-up procedures. Modules on Construction Design and Management (CDM) Regulations and Risk Identification will arm you with the knowledge and techniques to develop robust risk management strategies and adhere to compliance.   Moreover, you will dive into specialised training that allows you to manage and mitigate the risks associated with works at height, scaffolding, excavations, and confined spaces. The course then teaches about more complex areas, such as Demolition, further strengthening your risk management skills. All modules are designed to equip you with real-world, actionable skills that will not only boost your competence but also give you the confidence to manage safety in diverse construction scenarios.   The SMSTS course isn't just about knowledge - it's about application. The comprehensive assignment at the end of the training will help you synthesise and apply everything you've learned. Upon completion, you'll walk away with a skillset, ready to implement effective safety management practices and drive the highest standards of safety in your workplace.    Sign up for the SMSTS course today and take a significant step forward in your professional journey. Safety is more than a regulation - it's a responsibility. Embrace it with SMSTS. Learning Outcomes: Upon completion of the SMSTS course, you should be able to:   Develop an understanding of key legalities in Health and Safety at work. Learn effective methods to set up and manage construction sites. Gain insights into the Construction Design and Management (CDM) regulations. Master the process of risk identification, assessment, and management. Foster a culture of Behavioural Safety among your team. Implement strategies for the management of Occupational Health. Understand and manage risks associated with electricity, height, scaffolding, and more. Who is this course for: This SMSTS course is ideal for the following:   Aspiring site managers in the construction industry. Health and Safety officers looking to enhance their skills. Team leaders or supervisors in construction. Professionals seeking to upgrade to managerial roles. Anyone keen on understanding construction site safety norms. Certification After studying the course materials of the Site Management Safety Training Scheme (SMSTS) course, there will be a written assignment test which you can take either during or at the end of the course. After passing the test, you will have a range of certification options.    A CPD Accredited PDF Certificate - £4.99 A CPD Accredited Hardcopy Certificate - £8.00. A PDF Transcript - £4.99 A Hardcopy Transcript - £9.99.   Select according to your needs, and we assure timely delivery of your chosen certificate. Requirements This professionally designed Site Management Safety Training Scheme (SMSTS) course does not require you to have any prior qualifications or experience. It is open to everyone, and you can access the course from anywhere at any time. Just enrol and start learning! Career Path: Upon completion of this SMSTS course, you will have the knowledge and skills to pursue many career paths, such as:   Site Manager: £45,000-£65,000 Per year. Health and Safety Manager: £35,000-£55,000 Per year. Construction Project Manager: £40,000-£70,000 Per year. Construction Site Supervisor: £30,000-£50,000 Per year. Occupational Health Advisor: £30,000-£50,000 Per year. Risk and Compliance Officer: £40,000-£60,000 Per year. Course Curriculum Module 01: Health and Safety at Work Health and Safety at Work 00:22:00 Module 02: Site Set-Up Site Set-Up 00:34:00 Module 03: Construction Design and Management (CDM) Regulations Construction Design and Management (CDM) Regulations 00:17:00 Module 04: Risk Identification, Assessment and Management Risk Identification, Assessment and Management 00:30:00 Module 05: Behavioural Safety Behavioural Safety 00:22:00 Module 06: Management of Occupational Health Management of Occupational Health 00:34:00 Module 07: Electricity Electricity 00:31:00 Module 08: Working at Height Working at Height 00:28:00 Module 09: Scaffolding Scaffolding 00:21:00 Module 10: Excavations and Confined Space Excavations and Confined Space 00:34:00 Module 11: Demolition Demolition 00:24:00 Assignment Assignment - Site Management Safety Training Scheme (SMSTS) 00:00:00

Imagine immersing yourself in the thrilling world of game development, where your creative ideas come to life on the screen. Our Flappy Bird Clone: SFML C++ Game Course offers you a golden ticket to the vibrant heart of the entertainment industry, equipping you with the tools to shape your interactive stories. By mastering SFML and C++, you'll unlock the door to a realm of endless possibilities, where you can recreate the beloved Flappy Bird game or even craft your very own gaming masterpiece. Picture yourself skillfully navigating through each stage of game development, from the initial project setup to the intricate intricacies of game engines and flow control. This is not just about gaining technical skills; it's about cultivating a keen problem-solving mindset that will guide you through any challenges you encounter in your development journey. With each lesson, you'll feel a growing sense of accomplishment and confidence, propelling you closer to your ultimate gaming dream. Now, envision the pride and joy you'll experience as you watch your game come to life, a testament to your hard work and dedication. This Flappy Bird Clone: SFML C++ Game Course isn't just a learning experience; it's a personal journey that taps into your passion and potential, ultimately leading you to your desired destination, be it personal satisfaction, professional growth, or even launching your own game. Take the leap and enrol now, and let's turn those dreams into a tangible, interactive reality that others can experience and enjoy. Learning Outcomes Master the basics of game development in SFML C++. Develop skills in setting up a game project efficiently. Gain proficiency in implementing game engines and mechanics. Learn to create various states for game flow control. Understand and apply game logic for better player experience. Learn to implement game-over scenarios and player retries. Enhance skills in adding extra features to games. Gain knowledge on efficiently managing game resources. Who is this course for? Aspiring game developers looking to enhance their skills. Individuals with an interest in game design and development. Professionals seeking to expand their knowledge in C++ and SFML. Students studying computer science or related fields. Anyone with a passion for games and a curiosity to understand their mechanics. Career Path Game Developer: £25,000 - £50,000 Software Engineer: £30,000 - £70,000 C++ Developer: £30,000 - £60,000 Game Designer: £25,000 - £40,000 Application Developer: £25,000 - £50,000 Certification Once you have completed the course materials for the Flappy Bird Clone: SFML C++ Game Course, you will have the opportunity to take a written assignment test. This can be done either during or at the end of the course. Successful completion of the test will allow you to claim your PDF certificate for a nominal fee of £5.99. If you prefer, original hard copy certificates can be ordered for an additional cost of £9.60. Prerequisites There are no specific qualifications or experience required to enrol in the Flappy Bird Clone: SFML C++ Game Course. Crafted by industry professionals, the course is compatible with PCs, Macs, tablets, and smartphones. As long as you have a stable internet connection, you will have the flexibility to access the course material from anywhere at any time. Course Curriculum Section 01: Introduction Introduction 00:02:00 Section 02: Project Creation & Setup Setup Project - Windows (Visual Studio) 00:14:00 Setup Project - Mac OS X (Xcode) 00:11:00 Section 03: Game Engine Setup State Machine 00:18:00 Asset Manager 00:08:00 Input Manager 00:08:00 Game Loop 00:14:00 Section 04: State Creation Splash State 00:17:00 Main Menu State 00:16:00 Game State 00:07:00 Game Over State 00:04:00 Section 05: Game Logic Pipe Class Setup 00:08:00 Spawn Moving Pipes 00:11:00 Automatically Spawning Pipes and Deleting Them 00:08:00 Create Moving Ground 00:14:00 Randomise Pipe Y Position 00:06:00 Bird Class Setup 00:10:00 Animating the Bird 00:08:00 Fly Bird Fly 00:11:00 Rotate Bird 00:06:00 Collision with the Ground & Game State System 00:15:00 Collision with the Pipes 00:09:00 Flash Screen White upon Death 00:12:00 Scoring System 00:15:00 Displaying the Score 00:18:00 Section 06: Game Over Setup 00:16:00 Display Score 00:08:00 Saving Score 00:06:00 Medals 00:08:00 Section 07: Extras Sound Effects 00:08:00 Hide Console on Windows 00:01:00 Distributing Your Game on Windows 00:03:00 Where to Go Next? 00:07:00 Section 08: Resource Resource - Flappy Bird Clone: SFML C++ Game Course 00:00:00 Assignment Assignment - Flappy Bird Clone: SFML C++ Game Course 00:00:00

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want In this course, you will sharpen your language skills and become a master of written communication. You will learn the correct usage of punctuation marks, improve your spelling and enhance your grammar proficiency. With this course, you will gain the confidence to write flawlessly whether it's for professional or academic purposes. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Learn how to speak fluently and write the English language confidently on any given topic Learn how to implement nouns, verbs, prepositions, adverbs and grammar in the English sentences Understand how to comprehend the given information Able to pronounce words and phrases correctly Learn how to read sentences in a flow and listen carefully Understand the steps to write a meaningful English content Gain in-depth knowledge of different style guides such as British and American English Understand the relationship between the history of the English language, and social and political processes Why English: Spelling, Punctuation and Grammar Course right for you? Spoken English plays a crucial role in the social and corporate section of life and considered the language of international communication. This online English skills course aims to educate those who want to communicate with native people or crack competitive exams such as IELTS or TOEFL. The English language skills course sharpens your spelling, vocabulary, and punctuation skills. By the end of this course, you will be an expert in communicating, writing, and listening to the English language. English: Spelling, Punctuation and Grammar Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Essential Grammar Module 01: Introduction to Grammar Introduction Will or Going to Present Continuous for Future Module 02: Linking Words Linking Words Reasons & Results Linking Words, Adding, Organizing, Summarizing Linking Words, Contrasting Ideas Module 03: Tense Present Perfect + Ever/Never Present Perfect + Yet/already/ Just Present Perfect + For / Since Present Perfect Simple / Continuous Module 04: Adjectives Comparative Adjectives Not as ______ as , Quantifier So / Neither / Too Module 05: Verbs Verbs + Infinitive or -ING Permission, Obligation, Prohibition Preposition of Time Prepositions of Place Prepositions of Movement Module 06: Clauses Relative Clauses Word Order-Asking Questions Direct and Indirect Questions Two Forms of 'Used to' Too and Enough Some / Any / No Subject-Verb Agreement Module 07: Conditional Sentences First Conditional Second Conditional Should / Could / Would Module 08: Past Perfect Tense Past Perfect Present Perfect or Past Perfect Passive Voice-Present / Past Module 09: Reported Speech Reported Speech Statement Reported Speech , Requests , Orders and Questions English Pronunciation Module 10: Introduction to English Pronunciation Introduction Module 11: Articulation Articulation Module 12: Pronunciation Practice Module 13: Review and Closing English Spelling Module 14: Introduction to English Spelling Introduction Section 1 Module 15: Spelling Strategies Section 2 Module 16: Spelling Rules Section 3 Module 17: English Punctuation Who should take this course? This English language Skills course is designed for those who want to take their learnings to the next level, anyone who wants to expand their vocabulary skills, those who are keen to learn more about English pronunciation and spelling skills. Entry Requirements There are no academic entry requirements for this course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This English: spelling, punctuation and grammar course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning: Learn from anywhere, whenever you want This six-pack abs training course will show you the path to your desired abs by training targeted exercises, nutrition strategies, and personalised workout planning from expert instructors. With this course, you will not only develop defined six-pack abs but also boost your overall strength and confidence. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Gain knowledge about the six-pack diet Know how to calculate calories for the six-pack diet Learn how to calculate macronutrients for the six-pack diet Recognise the right foods for your diet Learn how you can make small diet changes to your body and make perfect abs Know what supplements to consume to make six-pack abs Gain knowledge about Ab workout and common questions about the workout Understand full-body workouts such as bench press, deadlift, squat, and overhead press Know what supplements are required for making six-pack abs Why Six Pack Abs Training Course right for you? This comprehensive Six Pack Abs Training Course is suitable for fitness coaches, aspiring fitness trainers and fitness enthusiasts who want to take their fitness to the next level by gaining six-pack abs. You'll learn how to work out your caloric needs for the six-pack diet and discover the types of exercises you should do on a daily basis to maintain your fitness level. This course will help you gather knowledge about abs workout, ab routine, common questions about the workout, ab machine, oblique cable crunches, and leg raises. In addition, this extensive course will give you a broad knowledge of full-body workouts, how to warm up before lifting weights, bench press, deadlift, squat, overhead press or military press. Upon successful completion of this Six Pack Abs Training Course, you will have a thorough understanding of the six-pack diet, workouts, ab routine, and macronutrients cheat sheet. Six Pack Abs Training Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Six-Pack Diet Six-Pack Diet Overview Calculate Calories For The Six-Pack Diet Calculate Macronutrients For The Six-Pack Diet Small Diet Changes That Made My Abs POP Supplements Six-Pack Workout Ab Workout Overview Ab Routine Common Questions About The Workout Ab Machine Oblique Cable Crunches Normal Crunches Leg Raises Full Body Workout Full Body Workout How To Warm Up Before Lifting Weights Bench Press Deadlift Squat Overhead Press / Military Press Who should take this course? This Six Pack Abs Training Course is primarily aimed at: Fitness trainer Gym trainers Fitness model Fitness enthusiast Health professionals Aspiring fitness coach Bodybuilding specialist Anyone who wants to lead a healthy life Anyone who wants to have six-pack abs Anyone who is interested in learning how to design a fitness workout plan However, this course is not restricted to any single profession or field of work. This course can also benefit anyone who wants to learn more about the six-pack abs workout regimen in order to achieve their own fitness goals. Entry Requirements There are no academic entry requirements for this Six Pack Abs Training Course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Six Pack Abs Training Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Our Paediatric First Aid Training covers everything from the fundamentals of first aid to the treatment given to a kid in the event of a seizure, a brain injury, or a spinal injury. You will also understand and assess the responsibilities and duties of a first aider in terms of managing an emergency. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme Understand the basics of first aid Recognise the principles and role of a first aider Know how to manage an emergency Learn how to handle an unresponsive infant or child Learn how to handle and control seizures, diabetes, asthma, and allergic reactions Learn how to help someone who is on the verge of near-drowning Learn how to use first aid to help prevent such frequent illnesses and injuries Understand how to treat common injuries like burns, scalds, poisoning, wounds, cuts, etc Know how to deal with insect bites and rashes Understand how to treat an eye injury, spinal injury and foreign body Paediatric First Aid Training Overview This paediatric first aid training will teach parents and those who work with children or infants how to provide emergency paediatric first aid. This comprehensive Paediatric First Aid Training is designed to provide you with the theoretical knowledge, skills, and confidence to help injured people in an emergency situation until further help arrives. It covers a wide range of basic first-aid issues, including the law governing first aid. Above all, you will develop a feeling of awareness to protect yourself and those around you from fatalities and accidents that can result in irreversible damage. Upon successful completion of this Paediatric First Aid Training, you will be adequately trained to provide effective first aid assistance until further help arrives. Who should take this course? This Paediatric First Aid Training is primarily aimed at: Teacher Parents Nanny Caregiver Childminders Teaching Assistant Healthcare Assistant Nursery Workers Social Care Workers Sports Instructors School Administration and Support Workers This course is, however, not limited to a particular profession or line of work. Anyone looking to advance their understanding of paediatric first aid assistance can also take this course. Entry Requirements There are no academic entry requirements for this Paediatric First Aid Training, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Paediatric First Aid Training assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Course Curriculum Module 1: Introduction Introduction Module 2: Principles & Role Of A First Aider Principles & Role of A First Aider Module 3: First Aid Basics First Aid Basics Module 4: Managing An Emergency Managing An Emergency Module 5: Unresponsive Infant/Child Unresponsive Infant/Child Module 6: Allergic Reaction Allergic Reaction Module 7: Asthma: 'Shortness of Breath' Asthma: 'Shortness of Breath' Module 8: Burns & Scalds Burns & Scalds Module 9: Cuts & Wounds, Bleeding & Shock Cuts & Wounds, Bleeding & Shock Module 10: Choking Choking Module 11: Diabetes Diabetes Module 12: Insect Bites & Rashes Insect Bites & Rashes Module 13: Eye Injury & Foreign Body Eye Injury & Foreign Body Module 14: Head & Bone Injuries Head & Bone Injuries Module 15: Near Drowning Near Drowning Module 16: Poisoning Poisoning Module 17: Seizure Seizure Module 18: Spinal Injuries Spinal Injuries Assessment Assessment - Paediatric First Aid Training Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

This course is your gateway to mastering the basics of this beautiful Mandarin Chinese language, allowing you to communicate effectively and confidently in various situations. Here you will experience practical, real-life scenarios and learn essential phrases, greetings, expressions, and cultural insights that will open doors and connect you with Mandarin speakers worldwide. This Course At A Glance Accredited by CPD UK Learn about the Pin Yin reading system. Understand Chinese grammar and writing system. Learn basic greetings. Learn how to express feelings in Chinese Learn how to chit chat and talk about food and hobbies. Understand how to accomplish banking transactions in Chinese. Learn how to ask for directions. Learn to conduct airport formalities in Chinese successfully. Speak Mandarin Chinese: 300 Essential Sentences Course Overview This revolutionary Chinese language crash course will educate you by providing an overview of this language ranging from alphabets, Pin Yin reading system, grammar, and ideas about the writing system. These will increase the skills and efficiency by which you can build up conversations in the Chinese language. This tailored Chinese language crash course will facilitate you to express your feelings in the Chinese language with confidence. You will be able to do basic greetings, ask your way around, accomplish banking transactions, talk about hobbies and many more. By the end of this course, you will be able to increase your foreign language skills and perform day to day activities efficiently in the Chinese language. Who should take this course? This comprehensive speak Mandarin Chinese: 300 essential sentences online course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of Mandarin Chinese. Entry Requirement There are no academic entry requirements for this speak Mandarin Chinese: 300 essential sentences online course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Mandarin Chinese: 300 essential sentences online course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Course Curriculum Introduction to Chinese Language 2021 Updates View More Amazing Courses and Publication & Free Textbook Course Introduction - Learn to Speak Mandarin Chinese in 10 Hours 88 Basic Chinese ABC Basic Chinese ABC V2016 02 - The Overview of Chinese Language Basic Chinese ABC V2016 03 - Chinese is a LEGOOOOO Game Basic Chinese ABC V2016 04 - Pin Yin-The Reading System Basic Chinese ABC V2016 05 - The Grammar (Maybe There is No Grammar) Basic Chinese ABC V2016 06 - The Writing System Basic Greeting Greeting V2016 Part 1 Greeting V2016 Part 2 Greeting V2016 Part 3 Greeting V2016 Part 4 Learn How To Speak Date & Time Date and Time - Version 2016 Full Edeo Learn How to Express Feeling in Chinese Feeling V2016 Part 1 Feeling V2016 Part 2 Chit Chat in Chinese Chit Chat V2016 Part 1 Chit Chat V2016 Part 2 Talk Hobby in Chinese Hobby V2016 Part 1 Go Shopping Using Chinese Shopping V2016 Part 1 How to Ask the Way in Chinese How to Ask the Way in Chinese How to Ask the Way in Chinese Part 2 Talk About Food in Chinese Food Culture V2016 Version 2016 P1 Food Culture V2016 Version 2016 P2 Food Culture V2016 Version 2016 P3 Bank Bank V2016 Full Edeo In The Airport Version 2018 Airport P1-Packing Luggage 2 Airport - Check in 办理登机手续 Full 3 Airport - Security check, Immigration Full Ede 4 Airport - On the plane 5 Airport - Arrival Hall, Taking Luggage 6 Airport - Immigration, Customs Full Edeo 7 Airport Transportation Taxi or Bus 8 Airport - Arrival Hall, Meet Guests 07 Shopping V2016 Part 3 Your Time to Talk Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Description: This diploma has been created for businesses who wish to garner a customer service team with the highest level of customer insight and understanding, allowing for delivery of front line customer service, built around proper businesses values. With this course, develop skills that allow the detection of profitable business opportunities based on the analysis and interpretation of customer information. It allows generating marketing strategies in organizations, through preparing, analyzing and structuring the available information to achieve an understanding of the client's behavior. The development of the program consists in defining the current or potential client, by means of analytical tools for the search of consumer behavior patterns, in order to design exciting commercial campaigns. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Handling Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up 00:07:00 Handling Sales Objections & Negotiating Module One - Getting Started 00:30:00 Module Two - Three Main Factors 01:00:00 Module Three - Seeing Objections as Opportunities 00:30:00 Module Four - Getting to the Bottom 01:00:00 Module Five - Finding a Point of Agreement 01:00:00 Module Six - Have the Client Answer Their Own Objection 00:30:00 Module Seven - Deflating Objections 01:00:00 Module Eight - Unvoiced Objections 01:00:00 Module Nine - The Five Steps 01:00:00 Module Ten - Dos and Don'ts 00:30:00 Module Eleven - Sealing the Deal 00:30:00 Module Twelve - Wrapping Up 01:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00