10881 Concept courses

The Art of Negotiation (Virtual) Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What You Will Learn You'll learn how to: Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships o Elicitation (requirements gathering) o Communication and active listening o Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies o Traditional versus Progressive o Hard - Soft - Principled o Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations o Common pitfalls to avoid o The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

Time Management and Productivity (Virtual) Effective time management reduces stress and helps you better adhere to commitments. This course is designed to help you identify personal and organizational priorities and gain better control of where you focus your attention. You will explore the importance of planning and organizing, and you will practice sorting through and setting priorities. You will also learn how to set better time boundaries and manage the demands of others. Working with a time management framework, you will use a set of practical techniques to organize and manage your work to better deliver on your commitments. Techniques for overcoming procrastination will be addressed, as well as strategies for dealing with information overload. What You Will Learn You'll learn how to: Plan and prioritize each day's activities in a more efficient, productive manner Establish strategies to execute priorities and overcome procrastination Understand how to make trade-offs when faced with fire drills How to set and communicate boundary conditions Getting Started Introductions Course orientation Participants' expectations Foundation Concepts Exercise: A day in your life Resources to implement change o Mind-set o Tool-set o Skill-set What is your time really worth? The dynamics of procrastination The myth of multi-tasking Brain Rules - how to optimize your efficiency Organization and Prioritization Time management best practices Goal setting Exercise: Identifying your priorities The importance of organization Time management framework Prioritizing time Time Management Techniques Tips for managing time Nine ways to overcome procrastination The STING technique Managing your time o Handling unplanned urgencies o Dealing with information overload Delegation and managing others' time Creating your personal action plan

Time Management and Productivity: Virtual In-House Training Effective time management reduces stress and helps you better adhere to commitments. This course is designed to help you identify personal and organizational priorities and gain better control of where you focus your attention. You will explore the importance of planning and organizing, and you will practice sorting through and setting priorities. You will also learn how to set better time boundaries and manage the demands of others. Working with a time management framework, you will use a set of practical techniques to organize and manage your work to better deliver on your commitments. Techniques for overcoming procrastination will be addressed, as well as strategies for dealing with information overload. What you Will Learn Plan and prioritize each day's activities in a more efficient, productive manner Establish strategies to execute priorities and overcome procrastination Understand how to make trade-offs when faced with fire drills How to set and communicate boundary conditions Getting Started Introductions Course orientation Participants' expectations Foundation Concepts Exercise: A day in your life Resources to implement change Mind-set Tool-set Skill-set What is your time really worth? The dynamics of procrastination The myth of multi-tasking Brain Rules - how to optimize your efficiency Organization and Prioritization Time management best practices Goal setting Exercise: Identifying your priorities The importance of organization Time management framework Prioritizing time Time Management Techniques Tips for managing time Nine ways to overcome procrastination The STING technique Managing your time o Handling unplanned urgencies o Dealing with information overload Delegation and managing others' time Creating your personal action plan Summary Course summary and next steps Applying what you have learned

Estimating for Business Analysts: Virtual In-House Training A business analyst does not have authority to estimate the project and will not be held responsible for the project staying within the proposed budget; however, the business analyst does participate in various planning exercises with the project team. Many times the business analyst is on his or her own, required to provide estimates of how long it will take to perform their tasks. This course acquaints you with the basics of estimating from the point of view of the business analyst, emphasizing time estimates for the work. It also covers some of the product cost estimates that a business analyst may have to provide when the business is performing a cost/benefit analysis for the project. What you will Learn You'll learn how to: Translate business needs and requirements into estimates Estimate durations using a variety of techniques Negotiate differences in estimates Getting Started Introductions Course structure Course goals and objectives Foundation Concepts The importance of estimating to a business analyst The good and bad of estimating The project context The meaning of good estimating Focuses of estimating Characteristics of a good estimate Estimating the Time Requirements Applicable BABOK® Knowledge Areas Business Analysis Planning and Monitoring Elicitation and Collaboration Estimating the elicitation Information Gathering Plan Relative times for elicitation activities Planning and estimating the business analysis approach and activities Planning the business analysis activities Impact of process Estimating the Product Estimating the value of the product Business analyst's role Defining and determining value Function and use case points Agile estimating Planning Poker Other agile estimating techniques Negotiating estimates Negotiation techniques Negotiation approaches Summary What did we learn, and how can we implement this in our work environment?

Managing Stress and Building Resilience: Virtual In-House Training Stress has an impact on all of us at some point in our professional lives. Learning how to manage stress and build resilience will result in higher professional productivity, better health, and more sustainable living habits. It will also help us create a physical - and emotional - work-life balance. In this one-day workshop, you will learn practical solutions to sustain behavior change that can positively impact your life on both a professional and personal level. When you are able to reduce the level of negative stress that affects you, your performance improves, along with your health and happiness. The objective of this course is therefore not only to create awareness around emotional well-being in a work context, but also to help participants create a better overall balance between the investment they make in their personal and professional lives. This course covers how our perceptions affect our beliefs and how our beliefs affect our actions. You will learn a host of stress-reduction techniques, while exploring your own stress triggers and responses. Highly interactive, the sessions cover a blend of theory, discussions, and exercises. You will explore concepts with fellow participants within a safe environment where skills and habits can be developed, sharpened, and improved. What You Will Learn At the end of this program, you will be able to: Identify what stress feels like and what the typical symptoms and reactions are to stress Analyze your own responses to stressful events and the consequences of those reactions Organize your work structure to reduce stress and build resilience Recognize activities that drain you and those that give you energy Generate relief from stressful events Cultivate a mindset of resilience Better manage your time, work commitments, and personal boundaries in order to be most effective at your job Getting Started What is stress? Beliefs and thinking errors Work-life balance Drainers and energizers Stress reduction techniques Time management Summary and Next Steps

Managing Stress and Building Resilience: In-House Training Stress has an impact on all of us at some point in our professional lives. Learning how to manage stress and build resilience will result in higher professional productivity, better health, and more sustainable living habits. It will also help us create a physical - and emotional - work-life balance. In this one-day workshop, you will learn practical solutions to sustain behavior change that can positively impact your life on both a professional and personal level. When you are able to reduce the level of negative stress that affects you, your performance improves, along with your health and happiness. The objective of this course is therefore not only to create awareness around emotional well-being in a work context, but also to help participants create a better overall balance between the investment they make in their personal and professional lives. This course covers how our perceptions affect our beliefs and how our beliefs affect our actions. You will learn a host of stress-reduction techniques, while exploring your own stress triggers and responses. Highly interactive, the sessions cover a blend of theory, discussions, and exercises. You will explore concepts with fellow participants within a safe environment where skills and habits can be developed, sharpened, and improved. What You Will Learn At the end of this program, you will be able to: Identify what stress feels like and what the typical symptoms and reactions are to stress Analyze your own responses to stressful events and the consequences of those reactions Organize your work structure to reduce stress and build resilience Recognize activities that drain you and those that give you energy Generate relief from stressful events Cultivate a mindset of resilience Better manage your time, work commitments, and personal boundaries in order to be most effective at your job Getting Started What is stress? Beliefs and thinking errors Work-life balance Drainers and energizers Stress reduction techniques Time management Summary and Next Steps

Writing Clear Business Communication (Virtual) Effective writing seldom, if ever, 'magically materializes' on the spot. In reality, it is most often the product of planning, writing, and rewriting. This is why writing is called a process; it must go through a series of steps before it is clear and complete. This program is about learning about the writing process and covers the full spectrum of documents used when corresponding in the workplace. The ability to write effectively comes naturally to some people, but for the vast majority, it is a task often approached with a mixture of trepidation and dread. However, the ability to communicate in the written word, for whatever purpose, is an important part of our working and personal lives and can have a direct impact on our ability to persuade, gain commitment or agreement and enhance understanding. Good writing sounds like talking on paper, which is why this program is focused on getting the message across and achieving the desired results using the 'keep it simple and direct' approach. What You Will Learn You'll learn how to: Plan and prioritize each day's activities in a more efficient, productive manner Establish strategies to execute priorities and overcome procrastination Understand how to make trade-offs when faced with fire drills How to set and communicate boundary conditions Getting Started Introductions Course orientation Participants' expectations Foundation Concepts Exercise: A day in your life Resources to implement change o Mind-set o Tool-set o Skill-set What is your time really worth? The dynamics of procrastination The myth of multi-tasking Brain Rules - how to optimize your efficiency Organization and Prioritization Time management best practices Goal setting Exercise: Identifying your priorities The importance of organization Time management framework Prioritizing time Time Management Techniques Tips for managing time Nine ways to overcome procrastination The STING technique Managing your time o Handling unplanned urgencies o Dealing with information overload Delegation and managing others' time Creating your personal action plan

ICA Certificate in KYC and CDD As regulatory expectations increase, knowing your customer is essential. This introductory-level qualification provides a foundation knowledge of KYC and CDD concepts; introduces CDD frameworks and an overview of the practical components of working within the KYC environment. Suitable for new entrants, compliance professionals, client managers and those involved in managing risk in the CDD process. This course is awarded in association with Alliance Manchester Business School, the University of Manchester. There are many benefits of studying with ICA: Flexible learning solutions that are suited to you Our learner-centric approach means that you will gain relevant practical and academic skills and knowledge that can be used in your current role Improve your career options by undertaking a globally recognised qualification that hiring managers look for as part of their hiring criteria Many students have stated that they have received a promotion and/or pay rise as a direct result of gaining their qualification The qualifications ensure that you are enabled to develop strategies to help manage and prevent risk within your firm, thus making you an invaluable asset within the current climate Following successful completion of this course you will be awarded an ICA Certificate in KYC/CDD and will be able to use the designation Cert(KYC/CDD) This course is awarded in association with Alliance Manchester Business School, the University of Manchester. CDD - why bother? The risk-based approach to CDD Key CDD concepts Core KYC frameworks What it's like working in KYC

Psychotherapy: Psychotherapy course Online Unlock the Power of Psychotherapy: Psychotherapy Course: Enrol Now! Do you have an interest in the psychology of human behaviour? This Psychotherapy: Psychotherapy course will teach you how to provide psychotherapy to children, adults, families, and groups and build the most positive relationship with your client. The Psychotherapy: Psychotherapy course begins with the fundamental knowledge and gradually shares expert knowledge. It will provide you with a comprehensive understanding of psychotherapy, including key concepts, strategies for using it, and in-depth knowledge. Learning Outcomes After completing this Psychotherapy: Psychotherapy course, the learner will be able to: Understand the fundamental concept of psychotherapy. Understand the relationship between psychology, counselling and psychotherapy. Gain a solid understanding of the role of a psychotherapist and where they work. Identify the types of people who would benefit from psychotherapy. Know how to set up the therapeutic environment and maintain a positive therapeutic relationship. Know how to conduct individual, child, family and couple psychotherapy sessions. Understand the different approaches in psychotherapy, including CBT. Know how to conduct online therapy sessions and work as an online psychotherapist. Understand the benefits of both short-term and long-term psychotherapy. By the end of this Psychotherapy: Psychotherapy course, you will be able to apply this knowledge in your work with your clients, assisting them in overcoming current difficulties related to relationships, mental health, work-related issues, or finding their life purpose during your sessions! Courses you will get: Course 01: Psychotherapy Course 02: Diploma in Mastering Psychology Course 03: Level 5 Mental Health Care Course 04: Dyslexia [ Note: Free PDF certificate as soon as completing the Psychotherapy: Psychotherapy course] Psychotherapy: Psychotherapy course Online This Psychotherapy: Psychotherapy course consists of 04 modules. Course Curriculum of Psychotherapy: Psychotherapy course Module 01: Overview of Psychotherapy Module 02: Psychotherapy Practice Module 03: Prospective Clients in Therapy Module 04: Stages of Psychotherapeutic Relationship Certification of Psychotherapy: Psychotherapy course After completing the Psychotherapy: Psychotherapy course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Assessment Method of Psychotherapy: Psychotherapy course After completing Psychotherapy: Psychotherapy course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Who is this course for? Psychotherapy: Psychotherapy course Online This Psychotherapy: Psychotherapy course is suitable for anyone interested in working as a therapist, counsellor, coach, or psychologist. Anyone who wants to use psychotherapy in their work should take this Psychotherapy: Psychotherapy course. Requirements Psychotherapy: Psychotherapy course Online To enrol in this Psychotherapy: Psychotherapy course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Psychotherapy: Psychotherapy course. Be energetic and self-motivated to complete our Psychotherapy: Psychotherapy course. Basic computer Skill is required to complete our Psychotherapy: Psychotherapy course. If you want to enrol in our Psychotherapy: Psychotherapy course, you must be at least 15 years old. Career path Psychotherapy: Psychotherapy course Online Opportunities includes with this Psychotherapy: Psychotherapy Course in this field: Psychologists Psychiatrists Psychoanalysts Social Workers

Designing a garden requires a professional garden designer who can provide good design and know how to maintain these aesthetics. This course can assure that you will be skilled in knowing gardening design methods after taking it. If you want to become a professional garden designer or landscape artist then this Level 3 Diploma in Garden Design and Maintenance is perfect for you. You will learn to improve your skills in design and organizing the landscape of your client's garden to reach their high expectations. Course Highlights The price is for the whole course including final exam - no hidden fees Accredited Certificate upon successful completion at an additional cost Efficient exam system with instant results Track progress within own personal learning portal 24/7 customer support via live chat Level 3 Diploma in Garden Design and Maintenance has been given CPD accreditation and is one of the best-selling courses available to students worldwide. This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then Level 3 Diploma in Garden Design and Maintenance is for you. We've taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success. All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges. We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response. Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime. So, why not improve your chances of gaining professional skills and better earning potential. Assessment and Certification At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39. Career Path Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one. On successful completion of this course, you have the potential to achieve an estimated salary of £20,000. The sky really is the limit. Course Curriculum Module 1: Gardening Basics Organic Gardening Basics 00:30:00 Having a Plan 00:30:00 Having the Right Tools 01:00:00 Making your Own Mulch 01:00:00 Natural Pest Control 00:30:00 Organic Fertilizer 01:00:00 Planting 01:00:00 Harvesting 01:00:00 What To Avoid 00:30:00 Benefits of Organic Gardening 01:00:00 Module 2: Organic Gardening Why Garden Organically? 01:00:00 Planning Your Organic Vegetable Garden 00:30:00 Growing Your Organic Vegetable Garden 00:30:00 Why Grow an Organic Herb Garden? 00:30:00 Growing an Organic Herb Garden 00:30:00 You Have Organically Grown Herbs, Now What? 01:00:00 Organic Garden Fertilizers 00:30:00 Organic Gardening Compost 00:30:00 Why Use Organic Pest Control? 01:00:00 How to Control Garden Pests Organically 00:30:00 How to Bring Your Organic Plants Indoors; for Easy Year Round Growth 00:30:00 Organic Container Gardening 01:00:00 Organic Hydroponic Gardening 00:30:00 Module 3: Attracting Butterflies WHY SHOULD YOU ATTRACT BUTTERFLIES? 01:00:00 A BUTTERFLY'S LIFE 01:00:00 PLANNING YOUR BUTTERFLY GARDEN 01:00:00 PLANTS TO ATTRACT BUTTERFLIES 01:00:00 Module 4: Garden Maintenance How to Take Care of your Garden 00:15:00 Beginning Garden Care for the New Homeowner 00:30:00 At Home Remedies for Garden Care 00:30:00 Common Garden Problems And Easy Garden Care Solutions 00:15:00 Dogs Beware: Garden Care for the Dog Friendly Home 00:30:00 Garden Care for all Flower and Vegetable Life 00:30:00 Garden Care for the New Neighbor 00:15:00 Garden Care in All Seasons 00:30:00 What to Look for in Plant Selection 00:15:00 Herb Garden Care: Types, Tricks and Tips for Success 00:30:00 How Not to Care for your Garden: Common Garden Care Mistakes to Avoid 00:15:00 How to Choose and Maintain Annuals 00:30:00 How to Make your Seedlings Grow 00:30:00 How to Make Garden Care a Fun Filled Family Activity 00:15:00 Winter Garden Care 00:30:00 Garden Care for All Corners of Your Yard 00:15:00 Must Have Garden Tools for the Proper Garden Care Year Round 01:00:00 Preparing for a Garden 00:30:00 Proper Care to Garden 00:15:00 So, You Want to Start a Garden? Garden Care 00:30:00 The Best Conditions and Home Remedy Secrets to Rose Garden Care 00:30:00 The Different Kinds of Plant Gardens and How to Care for Each Type 00:15:00 What Type of Garden are you Destined to Have? 00:30:00 Top Nine Garden Care Tips from the Experts 00:15:00 Mock Exam Mock Exam - Level 3 Diploma in Garden Design and Maintenance 00:30:00 Final Exam Final Exam - Level 3 Diploma in Garden Design and Maintenance 00:30:00