10318 Concept courses in Manchester delivered Online

Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Customer Service - A Baseline Recognizing Your Customers Understanding Your Role in Customer Service 2. Developing A Customer Service Mind-Set Leveraging Your First Impression Feeling Positively About Customers Mastering Moods and Emotions 3. Identifying Customer Needs Understanding the Customer\'s Situation Avoiding Assumption and Prejudgment Meeting Basic Needs Seeking to Exceeding Expectations Building Repeat Relationships 4. Connecting with the Customer Achieving Authenticity through Body Language Responding Effectively to Problems Mastering Online Etiquette Seeking Customer Feedback 5. Dealing with Difficult Situations Effectively Addressing Complaints De-escalating Anger Establishing Common Ground Remaining Calm, Respectful and Objective 6. Effectively Addressing Complaints Creating a Memorable Customer Experience Additional course details: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Any professionals who need to work effectively with others without direct authority, as well as mid- and upper-level executives and managers who would benefit from understanding the motivations of others to achieve successful results for the business. Overview Build workplace relationships based on mutual trust and respect Collaborate effectively through influence and persuasion Recognize and enhance your sources of personal power Choose and apply appropriate influence strategies Work with resistance to gain commitment and buy-in In this course, you will learn to become proficient in the art of persuasion, selecting and utilizing appropriate styles and strategies to have the most influential effect, as well as understanding how to protect yourself from being manipulated by others. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. An Influence Baseline Enabling Collaboration Facilitating Constructive Dialogue 2. Elements of Influence Focusing on the Outcome Seeing Influence as a Mental Equation Differentiating Influence from Manipulation 3. Power and Persuasion Developing and Using Power Sources Developing the Art of Persuasion Appealing to Integrity, Emotions, and Intellect Building Five Types of Trust Applying Five Principles of Influence 4. A Network of Influence Building a Purposeful Network Strategic Reputation Management Protecting Your Credibility 5. Applying Influence Strategies Adapting the Approach Identifying Thinking Differences Applying Strategies to Styles 6. Working With Resistance Encountering and Addressing Resistance Building Collaboration through Quality Dialogue Getting Results through Persistence and Persuasion Additional course details: Nexus Humans Extending Your Sphere of Influence training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Extending Your Sphere of Influence course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Individuals taking this course are business professionals seeking to develop or increase their emotional intelligence. Overview Develop a leadership style that gets results Employ suitable motivation techniques for your team or unit Utilize your communication style to provide influence to drive direction Empower your team to achieve the results you and they want Success is measured by results and results are only accomplished with effective planning efforts. Detailed plans and a captivating vision are important, but true accomplishment is in carrying your goals through to a winning outcome. In this workshop, you will learn how to find and strengthen your leadership voice and foster employee buy-in to exceed expectations while achieving the most positive outcome. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Leadership Style Guide Leadership characteristics Crucial abilities of leaders Determining the Type of Leader You Want to Be 2. Understanding Motivation What motivates people? Strategies for motivation Motivation for behavior modification 3. Adapting Communication Understanding communication styles Comparing the 4 Style Traits Adapting to Differing Communication Communication adaptability 4. Strategy and Results Strategy and planning Building effective team visions Creating personal visions 5. Building a Better Team Team development Handling conflict within a team Developing Trust and Respect 6. Enabling Others to Act Managing the Workload Major factors of delegation Steps in delegation Successful delegation Avoiding Wasted Time and Energy Following-Up to Ensure Success Additional course details: Nexus Humans Accomplishing the Results You Want (Second Edition) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Accomplishing the Results You Want (Second Edition) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Managers, directors, and other professionals responsible for planning and leading projects and programs will benefit from this course. Overview Describe common communication barriers Understand how to use effective interpersonal skills in their spoken and written communications Analyze the pillars of organizational awareness Apply principles of effective facilitation Understand how to adapt their approach to different learning and communication styles Effective communication is how employees and management interact to reach organizational goals. Getting this right results in a happier, more engaged workforce who get more done. Unfortunately, there are often significant barriers ? language, culture, distrust, distance ? to effective communication. The activities and discussions in this workshop will help you identify the essential elements of effective communications within your organization and develop communication strategies that harness both interpersonal and organizational awareness to build trust, strengthen collaboration, and increase productivity. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. A History of Organizational Communication A Historical Perspective Classic vs. Human Relations Communications Generational and Technological Change Digital Communication Effectiveness of Communication Channels 2. The Effectiveness of Interpersonal Skills Limitations of Self-Awareness Transactional Analysis Connecting with Powerful Communication Active Listening Non-Verbal Communication Written Communication The Power of Facilitation 3. The Pillars of Organizational Awareness Culture and Behavior Creating Psychological Safety Inclusion and Belonging Sweaty-Palmed Conversations Care and Challenge Each Other 4. The Adaptation of Communication Strategies Factors in Communication Communication Barriers Adapting to Different Learning and Communication Styles Communication Strategies Across Time Position and Posture Additional course details: Nexus Humans Communicating Across Your Organization (Second Edition) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Communicating Across Your Organization (Second Edition) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Team leaders, managers, executives and other business professionals who lead others will benefit from this course. Overview Learn to lead in a world of diversity Engage and empower our multi-generational workforce Leverage culture as the new strategic differentiator Develop your path to leadership success In this course, students will learn how to capitalize on the strengths of your diverse team while directing and guiding them to even greater achievements. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. A Complex World of Diversity Working in Fluid Dynamic Environments Understanding the New Transient Workforce Addressing the Need for a New Type of Leadership Leading with Authenticity Developing Required Skills and Competencies Decentralizing Power 2. Making Difference Your Strategic Advantage Engaging in the 21st Century Measuring Engagement and Taking Advantage of High Engagement Overcoming Challenges to Employee Engagement Embracing Difference and Bridging Boundaries Developing Cultural Intelligence and Responding Effectively to Cultural Differences Applying SCARF to Direct Behavior 3. Leveraging Change as the New Normal Understanding and Applying Emotional Intelligence Motivating Others Key Areas of Interest - Behavioral and Cognitive, Psychodynamic and Humanistic, and Personality Types Developing Your Leadership Psychological Toolkit Identifying Drivers - Desires and Expectations The Impact of an Environment of Trust Meeting the Needs of the Social Brain Promoting Involvement 4. Creating Leaders for the Future Facing the Challenges of a Modern Leader Avoiding Cultural Pitfalls Creating a Common Culture for All Leading Fluid Teams Seeking Diverse Perspectives Soliciting Feedback Utilizing Various Leadership Styles - Storytelling, Adaptive, and Connective Building a Sustainable Vision, Developing a Path, and Creating a Passion for Excellence Additional course details: Nexus Humans Navigating The Modern Workforce - Diversity, Culture, Generations training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Navigating The Modern Workforce - Diversity, Culture, Generations course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This Instructional Design Courses will provide you with a strong foundation in instructional design and help you understand how to determine and organise what to teach. You will learn how to research teaching strategies, and teaching tools and design individual activities and group activities. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme Understand the system approach to instructional design, its theories, and the concept behind informational processing Learn the terminologies such as eLearning, instructional design, and blended learning Gain knowledge about the fundamentals of designing and developing instructional materials Learn the components, objectives, and teaching styles in instructional design Know how to create clearer and more memorable visual content Learn how to identify your audience, their roles, and goals, and understand what they already do or want to do Understand how to design and develop learning programs using the constructivist theory of education Know how to research teaching strategies and discover a range of learning styles Know how to balance a lecture with fun activities and make it look real Learn how to create facilitator guides, in-class activities and assessments Understand how to design workbooks, handouts, slideshows and marketing materials Instructional Design Course at QLS Level 5 Overview This Instructional Design Course is designed for anyone in the teaching industry, who loves instructional designing, or is perhaps interested in designing and developing content for teaching and building more advanced skills. This online course will help you understand the history and evolution of instructional design, principles, and features of the design and development of instructional material. You will understand what makes an amazing training curriculum, how to identify your audience, and how to organise tasks and subtasks. This course emphasises how to create a slideshow, evaluation quizzes, workbooks, handouts, in-class activities and other materials to facilitate an interesting teaching environment. You will learn the steps to design a curriculum structure and know curriculum teaching design and curriculum production. Upon successful completion of this Instructional Design Course, you will be acquainted with the essential elements of instructional design, curriculum life cycle, and effective assessment tools, and learn how to create and design documents that are required to make the classroom activities more interesting and fruitful. Who should take this course? This Instructional Design Courses is primarily aimed at: Teachers Aspiring teachers Academic staff Home tutor Content Writers SEN teaching assistant Human resource professional Instructional designer Anyone associated with the teaching industry This course is not, however, limited to a particular sector or line of work. This course is open to anybody who wants to gain substantial knowledge and skills to design eLearning study materials. Entry Requirements There are no academic entry requirements for this Instructional Design Course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Instructional Design Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Course Curriculum Introduction and Welcome to Curriculum Structural Design Start Here - Instructional Des What Makes an Amazing Training Curriculum - Part 1 What Makes an Amazing Training Curriculum - Part 2 Identify With Your Audience Identify With Your Audience Introduction Identify Their Roles Identify Their Goals Identify Their Why Identify What They Do Identify What They Already Do Identify What They Already Do Activity Identify What They Want to Do Identify What They Need to Do Organize What They Do Organize What They Do Intro Organize Tasks and Subtasks Organize Tasks and Subtasks - Part 2 Create Modules and Lessons Set Up a Curriculum Design Spreadsheet Determine What to Teach Understanding Objectives Understanding Objectives Activity Determine Conventions to Teach Determine Algorithms to Teach Determine Concepts to Teach Organize What to Teach Simplify and Group Objectives Part 1 Simplify and Group Objectives Part 2 Add Objectives to the Curriculum Design Spreadsheet Mark Objectives for Assessments Determine the Initial Class Structure Solidify Specific Course Groupings Customize Course Titles and Lesson Titles Determine Course Timelines Instructional Design Pro (Part 2) Introduction Introduction Determine Why They'd Want It Create Lesson Hooks - Part 1 Create Lesson Hooks - Part 2 Create Lesson Hooks Activity Create the Class Hook Create the Agenda and Takeaways Research Teaching Strategies Research Teaching Strategies Intro Discover the Four Learning Styles Research Individual Activities - Part 1 Research Individual Activities - Part 2 Research Group Activities - Part 1 Research Group Activities - Part 2 Research Group Activities - Part 3 Research Partner Activities Research Teaching Tools Research Teaching Tools Intro Keep Their Attention Keep Their Attention Activity Get Follow Along Get Follow Along Activity Get Understanding Get Understanding Activity Determine If They Got It Select Teaching Strategies and Tools Select the Right Teaching Strategies - Part 1 Select the Right Teaching Strategies - Part 2 Supplement With the Right Teaching Tools Balance Lecture With Activities Make it Real to Them Insert Relevant Stories Insert 'What Now' Examples Insert Fun Things Proof the Specific Class Structure Proof the Curriculum Structural Design and Teaching Design Proof the Course Timelines Instructional Design (Part 3) Introduction Introduction Create Facilitator Guides Create the Framework - Part 1 Create the Framework - Part 2 Fill in The Framework With Text Use Pictures to Add Impact - Part 1 Use Pictures to Add Impact - Part 2 Create in Class Activities and Assessments Create Activity Content - Part 1 Create Activity Content - Part 2 Create 'Your Turn' Assignments Create Workbooks and Handouts Create Learner Workbooks - Part 1 Create Learner Workbooks - Part 2 Create a Class Agenda Create Tip Sheets - Part 1 Create Tip Sheets Activity Create a Slideshow Create Your Core Content Slides Create Your Supplemental Slides Add Pictures to Your Slides Create Evaluation Surveys Quiz Design Your Evaluation Survey Produce Your Evaluation Survey Interpret Your Evaluation Survey Create Marketing Materials Create a Marketing Message Create a Marketing Flyer Create a Marketing Video - Part 1 Create a Marketing Video - Part 2 Instructional Design Pro Wrap Up Get Your Certification Supplementary Resources Supplementary Resources - Instructional Design at QLS Level 5 Assessment Assessment - Instructional Design at QLS Level 5 Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Duration 2 Days 12 CPD hours This course is intended for Anyone desiring to improve their ability to speak self-assuredly, in front of both internal and external groups will benefit from this course. Overview Understand what separates an effective presentation from an ineffective presentation. Design a proficient presentation geared toward their audience. Create powerful slides that enhance the address. Enhance their public speaking skills with tips and techniques used by professional speakers. Prepare mentally for their best performance. Engage their audience more effectively and with greater passion. Whether speaking publicly or to a specific audience, your ability to build, develop and deliver a purposeful presentation is key to being able to convey your message and achieve your desired results. From open to close, it is crucial to learn the tools necessary to maintain engagement and to organize ideas to create coherent and convincing oral presentations. In this course, you will learn strategies to structure and develop presentation content focused on audience need and key points, identifying the areas in which you are most polished, as well as picking up hints and tips to address any gaps. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Foundation, Structure, and Organization Why a presentation The difference between effective and ineffective presentations Delivering passion and value Structure determines success 2. Creating the Basic Structure Building the backbone Capturing audience attention Understanding your audience 3. Organizing Your Program Planning analog Creating the topic outline Fact-Finding 4. Designing and Building Your Presentation Choosing proper content Building and writing Your presentation Slide design 5. Delivering Your Presentation Preparing mentally Appearing confident in front of the crowd 6. Engaging Your Audience from Start to Finish Understanding and matching learning styles Closing Your presentation and providing calls to action Additional course details: Nexus Humans The Art of Effective Presentations (Second Edition) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the The Art of Effective Presentations (Second Edition) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Professionals desiring to develop meaning engagement strategies to better connect with leadership, peers, and clients. JOB ROLES: Personal Development Leader of Teams/Projects Leader of Managers/Departments Leader of Organizational Strategy Overview Develop better strategies in preparation and execution with audiences of all kinds Engage audience members more deeply and intently Optimize ability to prepare delivery, style, and transparency in sharing information Deliver your message with more clarity, purpose, and passion Create deeper meaning in who you are as a leader for others What?s the difference between good engagement and incredible engagement? How do you know when your audience, employees, or teammates are committed to everything you say and do? The answer is Authentic Engagement. When you notice amazing leaders, you will notice they possess all seven of these traits, regardless of whether they have been in the profession twenty years or twenty weeks. This course is the map toward shaping the next wave of leaders, regardless of style, audience, or modality! The question is: Are you ready to embark on your voyage? In this course, you will learn how to authentically engage others, build a more purposeful message that resonates, and learn the strategies to gain stronger engagement and input back from the people you work with. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. The CYA Model of Preparation Preparing Your Content Learning the 4-Square to Holistic Content Delivery Getting Ready for the Seven C?s for Engagement Preparing for Yourself and Audience 2. Preparing Yourself and The Power of Your Delivery Understanding the Power of Delivery and Style Learning when to be Transparent in your Approach Understanding How You Shine Remotely vs. Face-to-Face Understanding Your Command Knowing What and When to Change Your Approach Building Better Efficacy and Confidence 3. Capturing, Building, and Connecting with the People You Engage Learning the Differences between Surface-Level Engagement and Deeper Connection Understanding the Four Levels of Audience to Build Relationships Developing Captivation Techniques with Engagement Establishing Clarity through Depth and Alignment Connecting Deeper and Establishing Trust 4. Going Beyond for Completeness Looking to the Future of Engagement, Technology, and Leadership Plotting Your Next Course for Delivery Using the Anchor Guide to Renew Your Approach Mapping the Next Steps Additional course details: Nexus Humans Mastering Meaningful Engagement training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Mastering Meaningful Engagement course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for The primary audience for this course is any IT, facilities or data centre professional who works in and around the data centre and who has the responsibility to achieve and improve the availability and manageability of the data centre. Overview After completion of the course the participant will be able to:? Choose an optimum site for mission-critical data centre based on current and future needs? Describe all components that are important for high availability in a data centre and how to effectively setup the data centre? Name and apply the various industry standards? Describe the various technologies for UPS, fire suppression, cooling, monitoring systems, cabling standards, etc, and to select and apply them effectively to cost-efficiently enhance the high-availability of the data centre.? Review the electrical distribution system to avoid costly downtime? Enhance cooling capabilities and efficiency in the data centre by using existing and new techniques and technologies for the increased cooling requirements of the future? Design a highly reliable and scalable network architecture and learn how to ensure installers apply proper testing techniques? Create effective maintenance contracts with equipment suppliers ensuring the best return on investment? Setup effective data centre monitoring ensuring the right people get the right message? Ensure proper security measures, both procedural and technical, are established to safeguard your company's valuable information in the data centre The course will address how to setup and improve key aspects such as power, cooling, security, cabling, safety, etc., to ensure a high available data centre. It will also address key operations and maintenance aspects. The Data Centre, it?s Importance and Causes for DowntimeData Centre Standards and Best PracticesData Centre Location, Building and Construction Selecting appropriate sites and buildings and how to avoid pitfalls Various components of an effective data centre and supporting facilities setup Raised Floor/Suspended Ceiling Uniform, concentrated and rolling load definitions Applicable standards Raised Floor guidelines Signal Reference Grid, grounding of racks Disability act and regulations Suspended ceiling usage and requirements Light Standards Light fixture types and placement Emergency lighting, Emergency Power Supply (EPS) Power Infrastructure Power infrastructure layout from generation to rack level ATS and STS systems Redundancy levels and techniques Three-phase and single-phase usage Power distribution options within the computer room Power cabling versus bus bar trunking Bonding versus grounding Common Mode Noise and isolation transformers Distribution boards, form factors and IP-protection grades Power quality guidelines Real power versus apparent power How to size and calculate load in the data centre Generators Static and dynamic UPS systems, selection criteria, how they operate and energy efficiency option Battery types, correct selection and testing Thermo-graphics Electro Magnetic Fields Electrical fields and magnetic fields definitions and units of measurements Sources of EMF Effects of EMF on human health and equipment (H)EMP Standards EMF shielding solutions Equipment Racks Rack standards, properties and selection criteria Security considerations Power rail/strip options Cooling Infrastructure Temperature and humidity recommendations Cooling measurement units and conversion rates Sensible and latent heat definitions Differences between comfort and precision cooling Overview of different air conditioner technologies Raised floor versus non-raised floor cooling Placement of air conditioner units and limitations to be observed Supplemental cooling options Cold aisle/hot aisle containment Water Supply Importance of water supply and application areas Backup water supply techniques Designing a Scalable Network Infrastructure The importance of a Structured Cabling System Planning considerations Copper and Fiber cable technology and standards ANSI/TIA-942 Cabling hierarchy and recommendations Testing and verification SAN storage cabling Network redundancy Building-to-building connectivity Network monitoring system requirements Fire Suppression Standards for fire suppression Detection systems Various total flooding fire suppression techniques and systems, their benefits and disadvantages Handheld extinguishers Signage and safety Regulatory requirements and best practices Data Centre Monitoring Data centre monitoring requirements EMS versus BMS Water leak detection systems Notification options and considerations Operational Security and Safety Practices Data centre security layers Physical, infrastructure and organisational security Safety measures and essential signage Labelling Choosing a labelling scheme Recommended labelling practices Network labelling Documentation How to setup proper documentation Document management policies and procedures Cleaning Cleaning practices for the data centre MTBF/MTTR Standards and definitions Calculation models The ?real? value Maintenance Contracts/SLA/OLAEXAM: Certified Data Centre Professional Additional course details: Nexus Humans Certified Data Centre Professional (CDCP) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Certified Data Centre Professional (CDCP) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for The target audience for the DevOps Foundation course includes Management, Operations, Developers, QA and Testing professionals such as: Individuals involved in IT development IT operations or IT service management. Individuals who require an understanding of DevOps principles. IT professionals working within, or about to enter, an Agile Service Design Environment The following IT roles: Automation Architects, Application Developers, Business Analysts, Business Managers, Business Stakeholders, Change Agents, Consultants, DevOps Consultants, DevOps Engineers, Infrastructure Architect, Integration Specialists, IT Directors, IT Managers, IT Operations, IT Team Leaders, Lean Coaches, Network Administrators, Operations Managers, Project Managers, Release Engineers, Software Developers, Software Tester/QA, System Administrators, Systems Engineers, System Integrators, Tool Providers. Overview The learning objectives for DevOps Foundation include an understanding of: DevOps objectives and vocabulary Benefits to the business and IT Principles and practices including Continuous Integration, Continuous Delivery, testing, security and the Three Ways DevOps relationship to Agile, Lean and ITSM Improved workflows, communication and feedback loops Automation practices including deployment pipelines and DevOps toolchains Scaling DevOps for the enterprise Critical success factors and key performance indicators Real-life examples and results The DevOps Foundation course provides a baseline understanding of key DevOps terminology to ensure everyone is talking the same language and highlights the benefits of DevOps to support organizational success. Learners will gain an understanding of DevOps, the cultural and professional movement that stresses communication, collaboration, integration, and automation to improve the flow of work between software developers and IT operations professionals. This course prepares you for the DevOps Foundation (DOFD) certification. Exploring DevOps Defining DevOps Why Does DevOps Matter? Core DevOps Principles The Three Ways The First Way The Theory of Constraints The Second Way The Third Way Chaos Engineering Learning Organizations Key DevOps Practices Continuous Testing, Integration, Delivery, Deployment Site Reliability & Resilience Engineering DevSecOps ChatOps Kanban Business and Technology Frameworks Agile ITSM Lean Safety Culture Learning Organizations Continuous Funding Culture, Behaviors & Operating Models Defining Culture Cultural Debt Behavioral Models Organizational maturity models Automation & Architecting DevOps Toolchains CI/CD Cloud, Containers, and Microservices AI and Machine Learning Automation DevOps Toolchains Measurement, Metrics, and Reporting The Importance of Measurement DevOps Metrics - Speed, Quality, Stability, Culture Change lead/cycle time Value Driven Metrics Sharing, Shadowing and Evolving DevOps in the Enterprise Roles DevOps Leadership Organizational Considerations Getting Started Challenges, Risks, and Critical Success Factors Additional course details: Nexus Humans DevOps Foundation (DevOps Institute) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the DevOps Foundation (DevOps Institute) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.