8043 Concept courses delivered On Demand

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Delve into the intricate world of customer service within the vibrant sectors of tourism and hospitality. This course equips participants with the essential skills and knowledge to navigate the unique challenges and opportunities of delivering exceptional service experiences in these dynamic industries. After the successful completion of the course, you will be able to learn about the following, ⦁ Understand the Concept of Service Quality and its Significance In Business, Specifically in the Context of Customer Service. ⦁ Identify and Explain the Unique Characteristics and Challenges of Customer Service in the Tourism and Hospitality Industries. ⦁ Describe the Principles and Key Elements of Excellent Customer Service and How they Contribute to Customer Satisfaction and Loyalty. ⦁ Gain an Introductory Understanding of Performance Management and its Relevance in Enhancing Customer Service and Organisational Effectiveness. ⦁ Develop Strategies and Techniques for Managing Complaints Effectively in Tourism and Hospitality Organizations thereby Ensuring Customer Satisfaction and Resolution. ⦁ Demonstrate the Principles of Effective Communication and Interpersonal Skills in Customer Service Interactions both Face-to-face and through Various Communication Channels. ⦁ Recognise the Importance of Teamwork and Collaboration in Delivering Consistent and High-quality Customer Service Experiences and Understand How to Contribute Effectively to a Collaborative Work Environment. Participants will explore the concept of service quality and its significance in business, with a specific focus on customer service within the tourism and hospitality sectors. Key topics include identifying the unique characteristics and challenges of customer service in these industries, principles of excellent customer service, performance management's role in enhancing service quality, effective complaint management strategies, principles of communication and interpersonal skills, and the importance of teamwork in delivering consistent service experiences. The course "Understanding Customer Service in Tourism and Hospitality" delves into the crucial role of excellent service in these sectors. It covers key aspects such as customer expectations, service quality, and effective communication to ensure customer satisfaction and loyalty in tourism and hospitality settings. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understand the Nature and Importance of Customer Service in the Tourism and Hospitality Self-paced pre-recorded learning content on this topic. Understand the Nature and Importance of Customer Service in the Tourism and Hospitality Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be an added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone who is eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Hospitality Service Specialist Tourism Customer Care Coordinator Guest Experience Manager Front Desk Concierge Travel and Tourism Consultant Guest Relations Officer Service Excellence Supervisor Hospitality Communication Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

**Disability Awareness & Inclusion Training - CPD Accredited Course - Free Certificate** This Disability Awareness & Inclusion Training Course is designed to deepen understanding and raise awareness about the barriers that individuals with disabilities face in everyday life. The course encourages a shift in perspective, helping learners develop a respectful and informed approach towards disability, fostering more inclusive environments in various settings. Whether you're an employee, employer, or community member, this training will provide valuable insights into how disability affects people, their rights, and how we can all contribute to creating more accessible spaces for everyone. The course focuses on essential topics such as the types of disabilities, legal frameworks, and the importance of sensitivity and communication. Through engaging content, learners will explore practical approaches to ensure equitable treatment of people with disabilities. By completing this course, participants will be better equipped to recognise potential challenges faced by individuals with disabilities, and how small adjustments can lead to significant positive changes in the workplace or community setting. This training is an excellent opportunity to build your awareness and make a tangible difference in creating more inclusive and supportive environments. Key Features of Disability Awareness & Inclusion Training Course: This Disability Awareness & Inclusion Training Course is CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases of Disability Awareness & Inclusion Training Course. Course Curriculum of Disability Awareness & Inclusion Training Course: Module 01: Concept of Disabilities and Inclusion Module 02: Disability and The Law Module 03: Models of Disability Module 04: General Duties of Workers' Representatives Module 05: Ensuring Health and Safety for Disabled People Module 06: Managing Workers with Disabilities Module 07: Effective Communication Strategies with Disabled People Module 08: Recruiting People with Disabilities Module 09: Promotion Module 10: Creating an Inclusive Workplace Learning Outcomes of Disability Awareness & Inclusion Training Course: Grasp the diverse Concept of Disabilities, fostering a culture of inclusivity. Navigate the legal landscape, understanding Disability and The Law intricacies. Explore varied Models of Disability, shaping a nuanced perspective. Comprehend the pivotal General Duties of Workers' Representatives for workplace cohesion. Ensure Health and Safety for Disabled People, creating a secure environment. Master Effective Communication Strategies, fostering connections with disabled individuals. Accreditation This Disability Awareness & Inclusion Training course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this Disability Awareness & Inclusion Training course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Disability Awareness & Inclusion Training Course: Employers and HR Professionals can enroll this Disability Awareness & Inclusion Training Course Educators and School Staff can enroll this Disability Awareness & Inclusion Training Course Healthcare Professionals can enroll this Disability Awareness & Inclusion Training Course Community Leaders can enroll this Disability Awareness & Inclusion Training Course Customer Service Representatives can enroll this Disability Awareness & Inclusion Training Course Service Providers: To enhance services for individuals can enroll this Disability Awareness & Inclusion Training Course Students and General Public can enroll this Disability Awareness & Inclusion Training Course Career path Inclusive Recruitment Specialist Disability Rights Advocate Workplace Diversity Coordinator Health and Safety Officer Communication Accessibility Consultant Inclusion and Diversity Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Cybercriminals are increasingly relying on user error to perpetrate attacks. Employees are, therefore, the first line of defense when it comes to protecting your organization. One crucial step in making sure that everyone in your organization is prepared to keep your networks secure is for them to know what attacks look like. The five most common workplace computer attacks are explored in this video, along with how to spot and prevent them. Learning Objectives Identify the various forms of cyber crime and learn how to spot potential risks, enabling you to protect your computer and personal information effectively.;Recognize and respond to the five most common types of attempted cyber security attacks.;Explore the concept of denial of service (DoS) attacks and the dangers of typosquatting, equipping you with the ability to detect potential threats and contribute to overall cybersecurity resilience.

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this

Advanced Professional Certificate Courses These are short online certificate courses of a more advanced nature designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD). Advanced Professional Certificate in Global Finance and Strategy This course aims to develop learners’ understanding of the decisions that must be taken when entering global markets. Learners will understand why independence in solving financial issues within a specific period is vital for business success. After the successful completion of this course, the learner will be able to; Understand the concept of globalisation. Understand the impact of the global business environment on national and multinational business organisations. Be able to construct strategies that will result in the enhancement of organisational value. Be able to evaluate the financial consequences of strategic decisions. Understand appropriate sources of finance. Be able to assess techniques to manage global risk. Be able to assess potential investment decisions and global strategies. Accreditation All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. Entry Requirements There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and gets updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Chief Financial Officer Financial Strategy Officer Investment specialist Entrepreneur Business Owner Strategy Manager Strategy Planner Strategic Manger Management Roles

Overview Effective Communication Techniques for Teachers and Trainers Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Effective Communication Techniques for Teachers and Trainers Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training After you have successfully completed your assignment, you will be qualified to apply for a CPD Certification from The Teachers Training. The PDF certificate can be downloaded after you have completed your course. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Basic Concept of Communication Basic Concept of Communication 00:30:00 Module 02: Foundations of Classroom Communication Foundations of Classroom Communication 00:30:00 Module 03: Effective Verbal and Nonverbal Communication Effective Verbal and Nonverbal Communication 00:30:00 Module 04: Importance of Effective Listening Importance of Effective Listening 00:30:00 Module 05: Strategies for Building Effective Communication Strategies for Building Effective Communication 00:30:00 Module 06: Sharing Information in the Classroom Sharing Information in the Classroom 00:30:00 Module 07: Leading Classroom Discussions Leading Classroom Discussions 00:30:00 Module 08: Communicative Reading and Storytelling Communicative Reading and Storytelling 00:30:00 Module 09: Using Classroom Talk to Encourage Students' Thinking Using Classroom Talk to Encourage Students' Thinking 00:30:00 Module 10: Communicating with Parents Communicating with Parents 00:30:00 Module 11: Communicating with Colleagues Communicating with Colleagues 00:30:00 Module 12: Communicating with Administrators Communicating with Administrators 00:30:00 Module 13: Communicating with Difficult People Communicating with Difficult People 00:30:00 Module 14: Communicating in Less-Than-Ideal Circumstances Communicating in Less-Than-Ideal Circumstances 00:30:00

Unlock the world of cryptocurrency mining and BitCoin with our cutting-edge course. Dive into the secrets of profitable mining, discover how to turn pennies into prosperity, and explore case studies of top earners. Join us on a journey from zero to $1600 in a month. Get ready to revolutionize your financial future!

This program intends to provide learners with a series of methods and techniques that can be applied to gain a healthy mind and energetic-self easily. Get trained with a healthcare expert and utilise your learning to masterfully apply it in your life. With this expertly-designed course, you will explore the benefits and styles of yoga to gain a healthy and mindful life. This course gives you what you need to understand the core concept of yoga and its ins and outs. You will learn through an expert so that you can gain valuable knowledge and direction through an academic but easy-going process. This comprehensive course will certainly meet your essential needs to become more proficient in understanding, practicing and implementing yoga in your regular life.  This CPD accredited course offers a certificate of completion as proof of your expertise in this field, and you can show off your certificate in a relevant field and take a leap forward. This course will be a stepping stone to your life/career success, equipping you with a set of valuable skills.

From handwritten medical notes or computerised clinical records to random personalised data of a patient, all should be recorded in a care plan. A well-recorded care plan ensures that a patient will get the treatment they need and in the way they need. Our course can provide you with the essential skills for recording care plans. A well-recorded care plan contains why a person is receiving care, which includes their health diagnosis and subsequent care needs. It also includes the patients' personal details and their ongoing medical history, as well as how you are supposed to provide care to individual patients. To keep track of all these pieces of information, you need an effective record system. Our Care Planning and Record Keeping course aims to provide you with a clear understanding of the various skills, strategies and knowledge required for keeping proper records of care plans, as well as tips for using them in practice. Along with this Care Planning and Record Keeping course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. Moreover, along with our Care Planning and Record Keeping course, you are getting ten other free additional courses to enrich your knowledge and expertise. The free courses are: Course 01: Care Planning and Record Keeping Course 02: Clinical Observations Skills Course 03: Nurse Prescribing Diploma Course 04: Medical Transcription Course 05: Medical Law Course 06: Health and Social Care UK 2021 Course 07: Childcare and Nutrition Course 08: Mental Health Course 09: GDPR in Healthcare Course 10: Consent in Healthcare Course 11: Personal Hygiene As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the Care Planning and Record Keeping to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere. Learning Outcome Our Care Planning and Record-Keeping course will enable you to: Understand the basics of the care planning process. Master the necessary skills required for care planning. Learn the application of the steps of concept care mapping. Know how to implement and evaluate the care plan. Gain an understanding of maintaining medical records. So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Care Planning and Record Keeping: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Get 24/7 help or advice from our email and live chat teams Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills This Care Planning and Record Keeping course contains eight separate modules. Each module is prepared in a thorough and comprehensive format. The topics covered in this course are well-researched and detailedly discussed to ensure your better understanding. Course Curriculum ***Care Planning and Record-Keeping*** Module 01: Introduction to the Care Planning Process Module 02: Planning Care with the Individual in Need Module 03: Concept Care Mapping Module 04: Implementing and Evaluating the Care Plan Module 05: Maintaining Medical Records Module 06: Care Planning Policy in the UK Module 07: Confidentiality and Record-Keeping Module 08: Safeguarding Children, Young People and Their Families -with additional courses- Course 01: Clinical Observations Skills Course 02: Nurse Prescribing Diploma Course 03: Medical Transcription Course 04: Medical Law Course 05: Health and Social Care UK 2021 Course 06: Childcare and Nutrition Course 07: Mental Health Course 08: GDPR in Healthcare Course 09: Consent in Healthcare Course 10: Personal Hygiene How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificates: Free (Previously it was £10*11= £110) Hard Copy Certificates: Free (Previously it was £20*11= £220) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? You don't need special academic qualifications to complete this course. Anyone with an interest in the related field can take this course. Nonetheless, this course is specially designed for: Care assistants Community service workers Healthcare assistants Support workers Agency nurses and care workers NHS medical, nursing and care staff Requirements Our courseis fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path A course in Care Planning and Record-Keeping can prepare you for various career opportunities, such as: Emergency Care Assistant Care Escort Care Worker Critical Care Technologist Health Records Clerk The average salary for an Emergency Care Assistant can be £21,730 - £26,282 per annum for anyone residing in the United Kingdom. Certificates Certificate of completion Digital certificate - Included