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The 'golden rule' of negotiation is simple - don't! But life's rarely that simple and very often we do have to negotiate, particularly if we want to win the business and especially if we want to win it on our terms. Such negotiations are crucial. We need to prepare for them. We need a strategy, and the skills to execute it. Does your team have a structured approach? Is it flawlessly executed, every time? Or is there room for improvement? This programme will help them master the six fundamentals of closing better business: Manage all these elements well and you will win more business, more profitably. This course will help participants: Negotiate from a position of partnership, not competition Deal more effectively and profitably with price objections Identify and practise successful sales negotiating skills Identify strengths and weaknesses as a sales negotiator Understand different types of buyer behaviour Learn to recognise negotiating tactics and stances Apply a new and proven structure to their business negotiations Identify and adapt for different behavioural styles Be alert to unconscious (non-verbal) communication Prepare and present a proposal at a final business negotiation stage Project confidence and exercise assertiveness in all sales negotiations 1 Planning for successful business negotiations This session introduces the concept of business negotiation and looks at its importance in the context of the participants' roles and activities. It briefly examines why we negotiate and the dynamics involved. Session highlights: What kind of a negotiator are you? Negotiation skills self-assessment and best practice How to establish roles and responsibilities for both parties How to identify and set objectives for both buyer and seller How to research and establish the other person's position (business negotiation stance) 2 How to structure your negotiations This module presents an eight-step framework or structure for use in negotiations and considers how best to prepare and plan your negotiations within the context of a supplier/customer relationship or business cycle. It also includes a brief review of legal responsibilities and what constitutes a 'deal'. Session highlights: Learn and apply a formal structure to use when negotiating How to establish short- and longer-term objectives and opportunities How best to plan, prepare and co-ordinate a major business negotiation meeting, or on-going negotiations Understanding of basic legal and organisational requirements 3 Verbal negotiation skills This session examines the human and communication dynamics inherent in any negotiation situation. It emphasises the importance of professional skills in preparing for a negotiation by identifying needs, wants and requirements accurately and by qualifying the competitive and organisational influences present. Session highlights: How to fully 'qualify' the other party's needs, requirements and constraints during the negotiation process by using advanced questioning and listening skills How to pre-empt negotiation objections by promoting and gaining commitment to options, benefits, value and solutions How best to propose and suggest ideas, using drawing-out skills 4 Non-verbal negotiation skills This module highlights how different personal styles, corporate cultures and organisation positions can influence events, and demonstrates practical methods for dealing with and controlling these factors. It also examines key principles of body language and non-verbal communication in a practical way. Session highlights: Gaining rapport and influencing unconsciously Understanding the importance of non-verbal communication; reading other people's meaning and communicating effectively as a result Ensure that non-verbal behaviour is fully utilised and observed to create maximum impact and monitor progress (eg, buying signals) Recognising that business negotiations are precisely structured and agreements gained incrementally 5 Proposing and 'packaging' This session highlights how best to present and package your proposal. It looks at how to pre-empt the need for negotiating by creating minor-options and 'bargaining' points, as well as how to manage the expectations and perceptions of the customer or buyer. Session highlights: How to identify the key variables that can be negotiated The power and use of 'authority' within your negotiations How to structure and present your proposal, ideas or quotation to best effect The importance of when and how to identify and influence buyer's objections 6 Dealing with price This module highlights how to best present and package price within your proposal or negotiation. In most cases, price has more to do with psychology than affordability and preparation and careful handling are essential. Session highlights: The three reasons that people will pay your asking price How to set price in a competitive market The key differences between selling and negotiating Ten ways to present price more effectively and persuasively 7 Getting to 'Yes': tactics and strategies There are many different tactics and strategies common to successful negotiators. This session looks at those that are most appropriate to the participants' own personal styles and situations. The importance of 'follow-through' is also explained and how to deal with protracted or 'stale-mate' business negotiations. Session highlights: How to negotiate price and reduce discounting early in the process How to recognise negotiating tactics and strategies in your customer or supplier Key strategies, techniques and tactics to use in negotiation The importance of follow-through and watching the details How to deal with stalled business negotiations or competitor 'lock-out' 8 Case studies and review This session examines a number of different situations and participants discuss ways to approach each. This will allow learning to be consolidated and applied in a very practical way. There will also be a chance to have individual points raised in a question and answer session. Session highlights: Case studies Question and answer Planning worksheet Negotiation 'toolkit' and check-list 9 Personal action plans Session highlights: Identify the most important personal learning points from the programme Highlight specific actions and goals Flag topics for future personal development and improvement

Duration 1 Days 6 CPD hours This course is intended for This course is primarily designed for business leaders, consultants, product and project managers, and other decision makers who are interested in unlocking new business opportunities and augmenting existing business processes using generative AI. It's also a great starting point for any business professionals who want to investigate generative AI solutions for their own individual tasks and workflows. This course is also designed to assist students in preparing for the CertNexus GenAIBIZ (Exam GAZ-110) credential. Overview In this course, you will identify ways in which generative AI can bring significant value to the organization. You will: Describe the fundamentals of AI and generative AI. Generate text using AI. Generate code using AI. Generate images and video using AI. Generate audio using AI. Identify the challenges of generative AI. Implement organizational strategies for generative AI. This course is designed to demystify generative AI for business professionals, as well as to trace its power to actionable, real-world business goals. It will give you the essential knowledge of generative AI you'll need to elevate the organization in these exciting times. GenAIBIZÿoffers business professionals with the ability to describe the fundamentals of AI and generative AI; generate text, code, images, video, and audio using generative AI; identify the challenges of generative AI; and implement organizational strategies for generative AI. Exam voucher is included.This course may earn you a Credly badge. Lesson 1: AI Fundamentals Topic A: AI Concepts Topic B: Generative AI Concepts Lesson 2: Generating Text Using AI Topic A: Identify Text Generation Concepts Topic B: Solve Business Problems Using Text Generation Lesson 3: Generating Code Using AI Topic A: Identify Code Generation Concepts Topic B: Solve Business Problems Using Code Generation Lesson 4: Generating Images and Video Using AI Topic A: Identify Image and Video Generation Concepts Topic B: Solve Business Problems Using Image and Video Generation Lesson 5: Generating Audio Using AI Topic A: Identify Audio Generation Concepts Topic B: Solve Business Problems Using Audio Generation Lesson 6: Identifying Challenges of Generative AI Topic A: Identify Shortcomings of Generative AI Topic B: Identify Ethical Risks of Generative AI Topic C: Identify Business Concerns of Generative AI Lesson 7: Implementing Business Strategies for Generative AI Topic A: Apply Best Practices for Generative AI in the Organization Topic B: Evaluate the Results of Generative AI Projects

Agile techniques and management frameworks are changing the way organisations operate. Evolving to realise that organisations are no longer static and structured entities is the key to unlocking new ways to achieve better results. Agile can be utilised at an organisation, team, and project level. Transforming to an Agile way of working requires knowledge, commitment, and frameworks to lead change. The Applying Professional Scrum training teaches key implementation techniques and Scrum frameworks. Course Description Applying Professional Scrum Training ONLINE Getting results with the Scrum framework Scrum is the most used Agile framework for complex product development and project management. It is a proven system, in use for over 25 years by companies large and small. Scrum training introduces an iterative and incremental approach to product or project development – aiming to reduce complexity and achieve results faster. A Scrum team works simultaneously rather than sequentially, with more flexibility. Scrum teams learn to work better together, delivering more value for project stakeholders. Applying professional scrum training The Applying professional Scrum (APS) course introduces the Scrum framework and demonstrates its power over traditional approaches to project or product development. It is an interactive course that aims to familiarise participants with its iterative and 'Sprint' based methodology. The Scrum framework is commonly used in software development but is relevant in any industry or to any complex project. Course contents and key objectives The course will teach participants how to apply Professional Scrum and the Scrum framework. It is appropriate for anyone, whether or not they have previous exposure to Scrum. Contents of the two-day course include: Understanding more about Agile development and the value that an Agile mindset can bring. Explain how Scrum differs from traditional work models and the advantages this offers. Explain the details of the Scrum methodology and its practical application. Understand how to apply Scrum to projects and teamwork. This includes the concepts of the Scrum team, Sprints, Sprint reviews, and the Daily Scrum. Course attendees will work in Scrum teams to simulate a Scrum project. This will involve a series of 'sprints' to solve complex problems and demonstrate the Scrum approach's power. Such Sprints are key to the Scrum framework. They bring in the iterative way of working, giving teams the chance to review success and quickly adapt to meet business requirements. As part of this practical approach, participants will learn to recognize and understand common missteps and misunderstandings when using Scrum. Expected Outcomes from Applying professional scrum training Applying professional scrum training will teach attendees what Scrum is, the value it can deliver, and how to implement it. The practical and example-based nature of the course will help develop a thorough understanding of the Scrum framework. Experience is the key to implementing it in practice. As such, the course is designed to mimic this and teach the problems to look out for and their solution. Participants will emerge as proficient Scrum practitioners – ready to transform the development of their projects. Who Should Attend This Course? Scrum is beneficial for any company, or individual, with complex projects or products. This course provides an introduction and solid grounding in Scrum, enabling participants to work effectively within the Scrum team and to go on to further training if desired. It is ideal for anyone: Working in or joining a team that uses Scrum. Considering the use of Scrum or investigating its benefits. Working alongside or managing Scrum teams – even if not using the methodology directly. Your Professional Scrum Trainer Meet Jay, founder of Fractal Systems and a dedicated Professional Scrum Trainer. With over 20 years of experience in team and leadership roles, Jay is well-versed in delivering continuous value. His unique teaching approach involves zero PowerPoint and instead relies on engaging, experience-based sessions using techniques from Liberating Structures and Neuro Linguistic Programming. Jay's expertise lies in business transformations, offering training, mentoring, coaching, and consulting to foster success through collaborative efforts. Rapid learning and practical application are the hallmarks of his approach. Jay & the entire Fractal team are invested in your learning journey and are here to support you from start to end, including offering additional valuable support: Free practice assessments for certification success Free resource bundle to master Scrum Free exam revision sheets Free access to an exam simulator Free exam coaching sessions for first-time success Free 1:1 coaching to excel at work Our Clients Our Testimonials

This one-day course introduces the field of user experience and provides an excellent entry point to our other specialised training courses. UX processes and practices have become a central component of product design, service design and web design.

Duration 2 Days 12 CPD hours This course is intended for First-time QuickBooks users will learn the basic features of the software. Experienced QuickBooks users will quickly learn the new features and functionality of QuickBooks 2015, 2016 or 2018. Overview Upon completion of this course, students will be able to identify the types of information often tracked in business, understand common business terms, enter information into forms and lists, work with the Chart of Accounts, work with inventory and service items, and work with invoices, payments, bills, and bank accounts. This course is an introduction to QuickBooks. Getting Started Starting QuickBooks Setting QuickBooks Preferences Identifying Components of the QuickBooks Operating Environment Using QuickBooks Help Identifying Common Business Terms Exiting QuickBooks Setting Up a Company Creating a QuickBooks Company Using the Chart of Accounts Working with Lists Creating Company Lists Working with the Customers & Jobs List Working with the Employees List Working with the Vendors List Working with the Item List Working with Other Lists Managing Lists Setting Up Inventory Entering Inventory Ordering Inventory Receiving Inventory Paying for Inventory Manually Adjusting Inventory Selling Your Product Creating Product Invoices Applying Credit to Invoices Emailing Invoices Setting Price Levels Creating Sales Receipts Invoicing for Services Setting Up a Service Item Changing the Invoice Format Creating a Service Invoice Editing an Invoice Voiding an Invoice Deleting an Invoice Entering Statement Charges Creating Billing Statements Processing Payments Displaying the Open Invoices Report Using the Income Tracker Receiving Payments for Invoices Making Deposits Handling Bounced Checks Working with Bank Accounts Writing a QuickBooks Check Voiding a QuickBooks Check Using Bank Account Registers Entering a Handwritten Check Transferring Funds Between Accounts Reconciling Checking Accounts Entering and Paying Bills Handling Expenses Using QuickBooks for Accounts Payable Entering Bills Paying Bills Entering Vendor Credit Using the EasyStep Interview Using the EasyStep Interview Additional course details: Nexus Humans Get Going with QuickBooks training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Get Going with QuickBooks course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

At this Oracle SQL Fundamentals course, we cover SQL queries, group by's , aggregates, joins, date-functions, String Functions, Random Functions, Math Functions, Insert, update and delete, Creating and changing tables, sub-queries in detail, views, stored procedures, custom functions, and table variables. Course level is beginners to intermediate.

This workshop will help you create, develop and close business opportunities using a consultative approach and a value-based (not price-led) proposition. Value-based selling means working the way your customer wants to buy, not how you want to sell. It also means: In a transactional sale the customer knows the answer without help from a salesperson (or cannot see why they should choose you), or is prepared to stay with what they have. Customer decision criteria are price and convenience and customers resent time spent with (new) salespeople, mainly because the salesperson adds little or nothing to what the customer already has and just wastes time. In a consultative or value-based sale, by contrast, the customer doesn't know the answer already. The salesperson must take the role of an advisor, not just a 'product promoter'. Customers demand expertise, advice and customisation during the sales process. Often customers insist on multiple meetings with salespeople and others to develop advantages that you can bring and reduce the perceived risk of changing. In this way the salesperson often adds more value than the product or service alone. This very practical workshop will help you use proven strategies and tactics to build, manage and successfully close sustainable business opportunities using a consultative approach and a value-based (not price-led) proposition. This includes: Increased impact of your new sales conversations, presentations and proposals - leading to faster decisions and increased conversion Greater confidence, consistency and professionalism throughout the business development process Enhanced sales questioning skills and techniques, leading to better, faster and more accurate development of customer needs, problems, value and expectations Improve your people, communication, influence and persuasion skills when approaching, consulting or presenting your services and solutions How to build value at all points in the customer's buying process through your knowledge, skills and structured approach Proven ways to gain additional business and referrals from existing customers and contacts, through direct approach and lead generation Being better able differentiate your firm, your solutions, track-record and expertise clearly and accurately with tailored value statements for each stage and for each opportunity Overcome and avoid price-based objections, buying criteria and negotiation 1 Introduction and key principles of value-based selling Introduction and review of pre-course questionnaires - KPIs, personal learning objectives and key principles The main principles of value-based selling and how they benefit you and the customer How value-based selling differs from 'transactional' or 'price-based' selling The stages of the customer's buying cycle - how to identify and work through strategies for each stage The concept of structured and set-piece selling and proposing Presentation by participants: Personal sales improvement goals 2 Value-based selling strategies and skills What is value? How can one move away from a price-led agenda? How to survive and resist price pressure - six techniques A review of key competencies and skills needed for a value-based approach Strategies, case studies and examples with discussion and review Defining your initial value proposition and comparative advantage How best to established the right level of trust, rapport and credibility Planning and practice session: Strategy - mapping a value-based sales process. 3 Connecting skills Research before the meeting and the first few minutes - ways to gain instant rapport and setting the foundation for a successful outcome in a first sales call How to structure an effective first time sales call or meeting - the subtle differences that are important to master How best to differentiate your solutions and build credibility and enthusiasm early or at the start of the buying process Overcoming initial buying resistance and relaxing the prospect; gaining rapport, opening the meeting: PBC (purpose-benefit-check) and gaining agreement to proceed Planning and practice session: Connecting - first meeting with a new contact 4 Consulting - building, developing and influencing client needs Understanding the power of high-impact and third-level questions to influence people based around specific needs and solutions The importance of body language and other personal communication dynamics when asking questions; empathic listening, run-on questions, drawing out skills, summarising, etc Creating a 'disturb' approach to creating needs and opportunities and positioning your solutions Using proven advanced sales questioning techniques with greater skill: Outcome, SPIN and qualification questions 'Decision-making criteria' - tools to help you develop the relevant criteria with the customer and in doing so progress your sales opportunities more effectively Planning and practice session: Questioning skills 5 Convincing - presentation and persuading skills practice Substance and style - selecting the right tone and content to engage and enthuse your prospect Compelling benefits and reducing perceived risk - key messages to deliver Helping the customer choose your proposition - by being convincing, compelling and credible when you present Professional and effective presentation skills - with personal coaching and practice sessions The keys of influence and persuasion and the keys to convincing a new customer to choose you for the first time Planning and practice session: Role-play in presenting your solution 6 Commitment Knowing when and how to close for commitment to the next stage in your sales process, plus ways to ask for commitment professionally and effectively How to isolate, prioritise and answer objections and concerns more openly and accurately, using a consultative not a confrontational approach Deal more effectively and profitably with price objections and reduce buyer's remorse (which can lead to an 'I want to think about it' reaction and cause delay and inertia) Key negotiation skills around the closing process - getting to 'yes' Planning and practice session: Role-play in closing and negotiation skills 7 Assessed role-play - Final practice session Live role-plays There is an option for external participants to be brought in to the live training workshop to take-part in the final assessed role-play or assist with other sessions run during the course. Performance assessment - 'Dragon's Pitch' The final afternoon of the course is an assessed role-play using a prepared scenario and external 'CEO'. The assessment criteria will be agreed prior to the workshop. 8 Workshop summary and close Personal action plan and learning summary

  In this training course, you will learn about the various aspects of a CMS, including the compliance policy, compliance culture, compliance risk assessment, operational controls, performance measurements, leadership and commitment, internal audit, management review, and continual improvement. After completing the training course, you can sit for the exam. If you successfully pass the exam, you can gain the 'Certified ISO 37301 Foundation' credential. By gaining this Credential, you can demonstrate that you have the necessary professional capabilities to be part of an ISO 37301 CMS implementation project About This Course   By participating in this training course, you will: Understand the basic compliance management concepts, definitions, and approaches Get acquainted with the ISO 37301 requirements for a compliance management system Develop a general understanding of how an organization can meet the requirements of ISO 37301   Course Agenda   Day 1: Introduction to compliance concepts, CMS, and clauses 4-6 of ISO 37301 Day 2: Clauses 7-10 of ISO 37301 and certification exam Assessment     Delegates sit a combined exam, consisting of in-course quizzes and exercises, as well as a final 40 question, multiple choice type exam on Day 2 of the course. The overall passing score is 70%, to be achieved within the 60 minute time allowance. Exam results are provided within 24 hours, with both a Certificate and a digital badge provided as proof of success.   What's Included?   Certification fees are included in the exam price. Training material containing over 200 pages of information and practical examples will be given to each participant. An attestation of course completion worth 14 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course. In case participant(s) fail to pass the exam, they can retake the exam once for free within 12 months of the initial exam date. Prerequisites   There are no prerequisites to participate in this training course. Accreditation Provided by   This course is Accredited by NACS and Administered by the IECB.

  In this training course, you will be acquainted with the various aspects of a QMS based on ISO 9001, such as the role of top management, risks and opportunities, quality policy, processes that shape product and service provision activities, requirements for performance evaluation, and the importance of continual improvement. After completing this course, you can sit for the exam and gain the "Certified ISO 9001 Foundation" credential. In holding this credential, you demonstrate that you have a general knowledge of ISO 9001 requirements for a QMS and enables you to be part of QMS implementation projects. About This Course   Learning objectives   Upon successful completion of this training course, the participants will be able to: Describe the quality management concepts, principles, and definitions Explain the main ISO 9001 requirements for a quality management system Identify potential actions and approaches that organizations can use to achieve conformity to ISO 9001   Educational approach   The training course is participant centered and contains: Lecture sessions are illustrated with graphics, examples, and discussions  Interactions between participants by means of questions and suggestions Quizzes with similar structure to the exam Accreditation Prerequisites   There are no prerequisites to participate in this training course.   What's Included?   Certificate and examination fees are included in the price of the training course. Over 200 pages of instructional materials containing explanations, guidance, and practical examples. An attestation of course completion worth 14 CPD (Continuing Professional Development) credits will be issued. In case of exam failure, you can retake the exam within 12 months for free. Who Should Attend?   The ISO 9001 Foundations training course is intended for: Managers and consultants seeking knowledge about the basic concepts of quality management Professionals wishing to get acquainted with ISO 9001 requirements for a QMS Personnel responsible for maintaining and improving the quality of products and services of their organization Individuals wishing to pursue a career in quality management Assessment     Delegates sit a combined exam, consisting of in-course quizzes and exercises, as well as a final 40 question, multiple choice type exam on Day 2 of the course. The overall passing score is 70%, to be achieved within the 60 minute time allowance. Exam results are provided within 24 hours, with both a Certificate and a digital badge provided as proof of success.   Provided by   This course is Accredited by NACS and Administered by the IECB

Duration 1 Days 6 CPD hours This course is intended for Individuals responsible for articulating the technical benefits of AWS services Individuals interested in learning how to get started with using AWS SysOps Administrators, Solution Architects and Developers interested in using AWS services Overview Recognize terminology and concepts as they relate to the AWS platform and navigate the AWS Management Console. Understand the foundational services, including Amazon Elastic Compute Cloud (EC2), Amazon Virtual Private Cloud (VPC), Amazon Simple Storage Service (S3), and Amazon Elastic Block Store (EBS). Understand the security measures AWS provides and key concepts of AWS Identity and Access Management (IAM). Understand AWS database services, including Amazon DynamoDB and Amazon Relational Database Service (RDS). Understand AWS management tools, including Auto Scaling, Amazon CloudWatch, Elastic Load Balancing (ELB), and AWS Trusted Advisor. AWS Technical Essentials introduces you to AWS services, and common solutions. It provides you with fundamental knowledge to become more proficient in identifying AWS services. It helps you make informed decisions about IT solutions based on your business requirements and get started working on AWS. Prerequisites Working knowledge of distributed systems Familiarity with general networking concepts Working knowledge of multi-tier architectures Familiarity with cloud computing concepts 1 - AWS introduction and history AWS Global Infrastructure Demonstration: AWS Management Console 2 - AWS Storage Identify key AWS storage options Describe Amazon EBS Create an Amazon S3 bucket and manage associated objects 3 - Compute, network and storage services Amazon Elastic Compute Cloud (EC2) Amazon Virtual Private Cloud (VPC) Amazon Simple Storage Service (S3) Amazon Elastic Block Store (EBS) Demonstration: Amazon Simple Storage Service (S3) Hands-on lab: Build your VPC and launch a web server 4 - AWS Security, AWS Identity and Access Management (IAM) AWS Identity and Access Management (IAM) Demonstration: AWS Identity and Access Management (IAM) 5 - Compute Services & Networking Identify the different AWS compute and networking options Describe an Amazon Virtual Private Cloud (VPC) Create an Amazon EC2 instance Use Amazon EBS with Amazon EC2 6 - Managed Services & Database Describe Amazon DynamoDB Understand key aspects of Amazon RDS Launch an Amazon RDS instance 7 - Databases (RDS, DynamoDB) SQL and NoSQL databases Data storage considerations Hands-on lab: Build your database server and connect to it 8 - AWS elasticity and management tools Auto scaling Load balancing Cloud Watch Trusted Advisor Hands-on lab: Scale and load balance your architecture 9 - Deployment and Management Identify what is CloudFormation Describe Amazon CloudWatch metrics and alarms Describe Amazon Identity and Access Management (IAM)