ð Supercharge Your Marketing Strategy with 'Automation and Email Marketing with ActiveCampaign - Fast Reach' Course! ð§ Are you ready to revolutionize your marketing efforts and reach your audience more effectively than ever before? Discover the power of automation and master the art of email marketing with our cutting-edge course - 'Automation and Email Marketing with ActiveCampaign - Fast Reach!' ð Unlock the Potential of ActiveCampaign: Learn how to leverage the robust features of ActiveCampaign, a leading marketing automation platform, to streamline your marketing processes and skyrocket your conversions. ð Boost Engagement and Sales: Dive deep into the world of email marketing strategies, automation workflows, personalized campaigns, and segmentation techniques that will captivate your audience and drive tangible results for your business. ð§ Practical Hands-On Learning: Get hands-on experience through practical tutorials, real-life case studies, and step-by-step guidance from industry experts. Apply your newfound skills immediately to witness rapid growth in your marketing campaigns. ð¯ What You'll Master: Setting up and optimizing ActiveCampaign for maximum efficiency. Crafting high-converting email sequences and automation workflows. Implementing segmentation strategies to target the right audience. Analyzing metrics and refining strategies for continual improvement. And much more to transform your marketing game! ð Why Choose Our Course: Comprehensive and easy-to-follow modules suitable for beginners and experienced marketers alike. Actionable insights and strategies that deliver measurable results. Lifetime access to resources and updates to stay ahead in the ever-evolving marketing landscape. Join a vibrant community of learners, share insights, and network with like-minded professionals. ð¥ Don't miss this opportunity to become a master in automation and email marketing with ActiveCampaign. Elevate your marketing game and witness unparalleled growth for your business! Enroll now in 'Automation and Email Marketing with ActiveCampaign - Fast Reach' and propel your marketing success to new heights! ð Limited Time Offer: Reserve your spot today and embark on the journey to marketing mastery! Course Curriculum
ð Unleash the Power of Ethical Email Marketing: Join 'Email Marketing without the Shadiness' Today! ð Are you tired of conventional, shady email marketing tactics that feel deceitful and unethical? It's time to embrace a new era of email marketing - one that's built on authenticity, trust, and genuine connection. Introducing our transformative online course: 'Email Marketing without the Shadiness.' This comprehensive program is meticulously crafted for marketers, entrepreneurs, and anyone eager to master the art of effective, ethical email marketing strategies. ð What You'll Learn: â Crafting compelling, value-driven email content that resonates with your audience. â Building and nurturing authentic relationships with your subscribers. â Understanding the psychology behind successful email campaigns. â Implementing segmentation and personalization without crossing ethical boundaries. â Leveraging automation while maintaining a human touch. â Complying with regulations and best practices to ensure ethical email marketing. ð Why Choose Us? ð Expert Guidance: Learn from industry-leading professionals with proven track records in ethical marketing practices. ð Comprehensive Curriculum: Dive deep into practical modules, real-life case studies, and actionable insights. ð¤ Community Support: Connect with a vibrant community of like-minded marketers, share experiences, and grow together. ð¡ Cutting-Edge Strategies: Stay ahead with the latest ethical email marketing techniques and tools. ð¯ Join 'Email Marketing without the Shadiness' and transform your approach to email campaigns. Say goodbye to shady tactics and embrace authenticity to build long-lasting, meaningful connections with your audience. Course Curriculum
Overview With the ever-increasing demand for Email Marketing in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Email Marketing may be. Learning about Email Marketing or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Email Marketing . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Email Marketing is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Email Marketing course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Email Marketing course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Email Marketing course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Email Marketing , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Email Marketing , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Email Marketing , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Email Marketing course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Chapter 1_ Introduction Introduction 00:00 Chapter 2_ Basic Elements of A Sales Letter Basic Elements of A Sales Letter 00:00 Chapter 3_ Tips on Writing a Sales Letter Tips on Writing a Sales Letter 00:00 Chapter 4_ Pitfalls and Mistakes Pitfalls and Mistakes 00:00 Chapter 5_ Writing A Sales Letter Writing A Sales Letter 00:00 Chapter 6_ The Rules of Writing A Sales Letter The Rules of Writing A Sales Letter 00:00
ð Unlock Your Business Potential with Automated Marketing Mastery! ð Are you tired of spending countless hours on manual marketing tasks, only to see minimal results? It's time to revolutionize your approach and harness the true power of marketing automation! ð Introducing: Automated Marketing Mastery: Unleashing ActiveCampaign's Power ð ð Why ActiveCampaign? ð ActiveCampaign is not just another marketing tool; it's a game-changer! This comprehensive online course is designed to empower you with the knowledge and skills needed to master ActiveCampaign and take your marketing efforts to new heights. ð¥ What Will You Learn? ð¥ â Strategic Automation: Discover how to design and implement automated marketing campaigns that resonate with your audience and drive conversions. â Personalized Customer Journeys: Learn the art of creating dynamic, personalized customer experiences that build lasting relationships. â Sales Funnel Optimization: Maximize your sales funnel efficiency and watch your revenue soar with expert insights into effective funnel strategies. â Behavioral Triggers: Uncover the secrets of leveraging customer behavior to trigger automated responses that boost engagement and loyalty. â Advanced Segmentation Techniques: Dive deep into the world of segmentation to target the right audience with the right message at the right time. â ROI Tracking and Analytics: Gain the skills to measure and optimize your marketing efforts for maximum return on investment. ð What's Included? ð ð Comprehensive Modules: A step-by-step guide, broken down into digestible modules, ensuring a seamless learning experience. ð Real-life Case Studies: Explore real-world examples of successful campaigns and learn from industry experts who have mastered ActiveCampaign. ð Interactive Quizzes and Assignments: Reinforce your learning with hands-on quizzes and assignments that solidify your understanding. ð Live Q&A Sessions: Get your burning questions answered in real-time by our experts during exclusive live Q&A sessions. ð Lifetime Access: Enjoy unlimited access to the course content and future updates, ensuring you stay ahead in the rapidly evolving world of marketing. ð¥ Bonuses! ð¥ Enroll now and receive exclusive bonuses, including downloadable templates, cheat sheets, and access to a supportive community of like-minded marketers. ð Why Wait? Seize the Future of Marketing Today! ð Transform your marketing strategy, streamline your processes, and watch your business thrive with Automated Marketing Mastery: Unleashing ActiveCampaign's Power. Don't miss out on this opportunity to revolutionize the way you do business! ð Click 'Enroll Now' and Elevate Your Marketing Game! ð Course Curriculum Basic Overview 00:00 Pricing and Account Opening 00:00 Affiliate and Partner Programs 00:00 Affiliate Marketing Policy 00:00 Settings 00:00 Trial Limitations 00:00 Zapier Integrations 00:00 Internal Integrations 00:00 Adding Contacts 00:00 Contact Management Tools 00:00 Creating Lists 00:00 List Management Tools 00:00 Create a Campaign - Broadcast E-Mail 00:00 Campaign Management Tools 00:00 Creating Autoresponders 00:00 Creating Forms 00:00 Reporting or Confirmation 00:00 Creating Deals 00:00 Managing Deals 00:00 Conclusion 00:00 Advanced Overview 00:00 Automations - Recipe Based 00:00 Creating Automations From Scratch - Customizing The Triggers 00:00 Creating Automations From Scratch - Actions Based on Triggers 00:00 E-Mail Deliverability - Authentication 00:00 E-Mail Deliverability - Authenticaiton - Part 2 00:00 E-Mail Deliverability - Mail-Tester 00:00 E-Mail Deliverability - Google Postmaster Tools - Part 1 00:00 E-Mail Deliverabitlity - Google Postmaster Tools - Part 2 00:00 E-Mail Deliverability - Poor Sender Remedies 00:00 Live Example - Setting Up and Integration - WordPress 00:00 Live Example - Setting Up a Zapier Integration 00:00 Live Example - Creating A List 00:00 Live Example - Creating A Form (1) 00:00 Live Example - Creating A Form (2) 00:00 Live Example - Creating an Automated Message 00:00 Live Example - Creating A Tag 00:00 Live Example - Creating a Tag Based Automation 00:00 Live Example - Creating A Deal Plus Automations 00:00 Conclusion 00:00
Overview With the ever-increasing demand for Data Analysis in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Data Analysis may be. Learning about Data Analysis or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Data Analysis. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Data Analysis is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Data Analysis Basics course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Data Analysis Basics course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Data Analysis Basics course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Data Analysis, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Data Analysis, Anyone looking for a certificate of completion on doing an online training on this topic, Students of Data Analysis, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Data Analysis Basics course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module - 01 - Introduction to Data Analysis its Applications Introduction to Data Analysis its Applications 00:00 Module - 02 - Probability Probability Distributions Probability Probability Distributions 00:00 Module - 03 - Decision making and Factors to Account for Decision making and Factors to Account for 00:00 Module - 04 - Data Mining Data Mining 00:00 Module - 05 - Optimization Situation modelling Optimization Situation modelling 00:00
Ai (Artificial Intelligence) for Business Leaders Recognize the challenges and limitations of Generative AI, and gain insight into the future outlook of AI in business strategy. Equip yourself with the essential skills and knowledge needed to lead in an AI-driven business landscape. Learning Outcomes: Explain the fundamentals of Artificial Intelligence for business. Analyze the strategic impact of AI on business models. Evaluate the business implications of Generative AI. Assess the challenges and limitations of Generative AI. Predict the future role of AI in business strategy. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Ai (Artificial Intelligence) for Business Leaders Course Syllabus Ai (Artificial Intelligence) for Business: Gain a comprehensive understanding of AI and its significance in the business landscape, equipping you with the foundational knowledge to lead AI-driven initiatives. Strategic Impact of Ai (Artificial Intelligence) on Business: Explore how AI strategically impacts different business models, enabling you to identify opportunities for innovation and growth. Implications of Generative Ai (Artificial Intelligence): Delve into the applications and implications of Generative AI within business contexts, fostering the ability to harness its creative potential. Challenges of Ai (Artificial Intelligence): Understand the challenges and limitations associated with Generative AI, allowing you to make informed decisions and mitigate potential risks. Ai (Artificial Intelligence) in Business Strategy: Anticipate the future landscape of AI in business strategy, enabling you to proactively adapt and lead in an AI-driven environment. Leaders in Ai (Artificial Intelligence)-Driven Business: Develop the essential skills and knowledge required to lead AI-driven initiatives effectively, ensuring your leadership in the AI era is both informed and visionary.
Duration 5 Days 30 CPD hours This course is intended for Implementers and administrators who are new to IBM Spectrum Protect data management. Overview Describe the purpose of IBM Spectrum Protect Install and configure the IBM Spectrum Protect components Use the administrative and client interfaces Discuss storage methodology options and create storage pool Customize data movement and retention policies to meet business requirements Configure the IBM Spectrum Protect database and storage pools for protection Optimize client configuration Perform backup, restore, archive and retrieve operations Organize daily tasks required to protect the IBM Spectrum Protect environment Automate and monitor client and administrative tasks and events IBM Spectrum Protect 8.1.12 is a data backup and recovery solution designed to help you manage your data retention, reduce the cost of storage, and provide appropriate recovery point objectives to meet any service level agreement. IBM Spectrum Protect offers improved efficiency and flexibility using object-based data management and policy driven retention.This five-day course will focus on implementation and basic administration of an IBM Spectrum Protect environment. The hands-on lab exercises are performed on a Windows 2016 environment. The course materials include examples of AIX and Linux commands, when different from Windows. Unit 1 Concepts and components Unit 2 Installation and configuration Unit 3 Interfaces and monitoring Unit 4 Storage pools and devices Unit 5 Policy management, data movement, and expiration Unit 6 Server database and storage pool management Unit 7 Client configuration and management Unit 8 Client data protection Unit 9 Daily operations and maintenance Unit 10 Schedules and reports Additional course details: Nexus Humans TS619G IBM Spectrum Protect version 8.1.12 Implementation and Administration training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the TS619G IBM Spectrum Protect version 8.1.12 Implementation and Administration course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 5 Days 30 CPD hours This course is intended for This course is intended for those responsible for the installation, configuration, maintenance, or troubleshooting of PGP Universal Server or PGP Desktop. Overview This course provides instruction on PGP Universal Server 3.2 and PGP Desktop 10.2.At the completion of the course, you will be able to: Describe the features, concepts, components, and terminology of both the PGP Universal Server 3.2 and PGP Desktop 10.2products. Install PGP Universal Server 3.2 and complete setup using the most commonly configured options. Install a managed and customized PGP Desktop 10.2 client. Configure, complete administration tasks for, and use PGP Whole Disk Encryption and other PGP Desktop features. Configure policy-based messaging security for internal and external recipients. Create and modify users, user policies, and groups using either manual or directory integration methods. Combine two or more PGP Universal Servers into a cluster. This is designed to provide you with the fundamental knowledge a nd hands-on lab experience to install, administer, and troubleshoot the PGP Universal Management Server and primary client product. Cryptography Essentials Cryptography defined Caesar cipher Symmetric-Key Cryptography Public-Key Cryptography PGP Public-Key Cryptography Digital Signatures Trust Models Keys, Key Signatures and Key properties Verifying keys with key fingerprints Passphrases Certificates PGP Product Information PGP Universal Server PGP Desktop PGP Command Line PGP Support Package for BlackBerry PGP Mobile PGP iOS Viewer Installing PGP Universal Server PGP Universal Server overview Installation tasks and options Completing the PGP Universal Server Setup Assistant Administrative Keys A review of trust and verification The Organization Key The Organization Certificate Configuration and usage of the Additional Decryption Key Other certificates used for trust on PGP Universal Server Ignition key types and features Consumers and Groups Consumers and Groups PGP product user definition Consumer groups Introduction to consumer policy How users, groups, and policy work together Server Messaging Learn Mode In-depth look at Mail Proxy configuration Description of server mail flow and typical configurations Monitoring and Reporting Server monitoring and logging Updates, backups, and restoring Mail Policy Definition of policy chains and rules Rule conditions, actions, and key searches Default mail flow and message policy Adding custom chains to mail flow Overview of various types of policy chains Demonstration and detailed explanation of adding a rule Special messaging actions and dictionaries Key Not Found Problems that require a Key Not Found policy Introduction to Key Not Found configuration Web Messenger Definition of Web Messenger Description of functionality Demonstration of end-user inbox creation Inbox and service administration Inbox replication and backup Customization templates Regular Email option for Web Messenger PDF Messenger statement and certified delivery How the Out of Mail Stream Consumer Policy option functions PGP public key directories Smart Trailer invitation option overview PGP Desktop / S/MIME option overview PGP Universal Satellite overview Preparing Universal Server for PGP Desktop Clients Introduction to directory synchronization High-level overview of LDA P How the server uses a directory to add and assign users to groups Configuring PGP Universal Server Directory Synchronization Keys Managed key configuration Key modes Subkeys Key usage flags Smart card Introduction to key management services Installing PGP Desktop System requirements Citrix and TS compatibility Downloading a custom PGP Desktop installer Modifying installed components Configuring Client Enrollment Definition of enrollment Email, LDA P, and Silent enrollment type overview General PGP Desktop Policy General PGP Desktop Policy Options on the General Card of the PGP Desktop settings of a consumer policy Licensing managed PGP Desktop clients Updating settings for managed installations PGP Desktop Messaging How PGP Desktop affects messaging infrastructure Options on the Messaging Card of the PGP Desktop settings of a consumer policy MAPI encrypt and sign buttons and offline mail processing Configuring PGP Whole Disk Encryption What is Whole Dis k Encryption Configuring WDE PGP Whole Disk Encryption for Windows PGP Whole Disk Encryption for Mac OSX PGP w hole Disk Encryption for Linux PGP Whole Disk Encryption Management and Recover The pgpwd command-line tool Logon failure and reporting The WDE-ADMIN group for large-scale administration PGP Whole Disk Encryption in the PGP Desktop settings of a consumer policy, including authentication methods and user per missions Recovery options PGP NetShare Defining PGP NetShare Encrypted folder creation Configuration of the PGP Universal Server Consumer Policy options for NetShare, including automated folder protection and application-based file protection Client-side administration features for PGP NetShare Miscellaneous compatibility and feature information about PGP NetShare Active Directory Group integration and PGP NetShare usage demonstrations Other PGP Desktop Utilities PGP Zip file and folder protection Securely erasing information using PGP Shredder and the Shred Free Space features PGP Virtual Disk secure volumes Usage cases and PGP Portable definition Clustering How PGP Universal Server Clustering works Using the DMZ Clustering Zone Cluster failover Web Messenger inbox replication Demonstration of cluster creation
Duration 5 Days 30 CPD hours This course is intended for Implementers and administrators who are new to IBM Spectrum Protect data management. Overview At the end of this course you should be able to: Describe the purpose of IBM Spectrum Protect Install and configure the IBM Spectrum Protect components Use the administrative and client interfaces Discuss storage methodology options and create storage pool Customize data movement and retention policies to meet business requirements Configure the IBM Spectrum Protect database and storage pools for protection Optimize client configuration Perform backup, restore, archive and retrieve operations Organize daily tasks required to protect the IBM Spectrum Protect environment Automate and monitor client and administrative tasks and events IBM Spectrum© Protect 8.1.6 is a data backup and recovery solution designed to help you manage your data retention, reduce the cost of storage, and provide appropriate recovery point objectives to meet any service level agreement. IBM Spectrum© Protect offers improved efficiency and flexibility using object-based data management and policy driven retention.This course will focus on implementation and basic administration of a IBM Spectrum© Protect environment. The hands-on lab exercises are performed on a Windows 2012 environment. The course materials include examples of AIX and Linux commands, when different from Windows. Components and conceptsInstallation and configurationInterfaces and monitoringStorage pools and devicesPolicy management, data movement, and explorationDatabase and storage pool managementClient configuration and managementClient data protectionDaily operations and maintenanceSchedules and reports Additional course details: Nexus Humans TS617 IBM Spectrum Protect - Implementation and Administration (v8.1.6) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the TS617 IBM Spectrum Protect - Implementation and Administration (v8.1.6) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 3 Days 18 CPD hours This course is intended for This course is designed for integration developers who configure service policies on IBM© DataPower Gateways. Overview After completing this course, you should be able to: Describe how DataPower gateways are configured Create and configure cryptographic objects Configure Secure Sockets Layer (SSL) to and from DataPower gateways Configure a multi-protocol gateway (MPGW) to handle multiple protocols from a single service Configure a service level monitoring (SLM) policy to control message traffic Use logs and probes to troubleshoot services Use patterns to define and deploy new services Configure message transformation and routing by using style sheets (XSL) and GatewayScripts Handle errors in service policies This course teaches you the essential skills that are required to configure, implement, and troubleshoot services that are developed on the IBM© DataPower Gateways (IDG) with firmware version 7.5.0, regardless of use case. The DataPower Gateways allow an enterprise to simplify, accelerate, and enhance the security capabilities of its XML and web services deployments, and extend the capabilities of its service-oriented architecture (SOA) infrastructure. The gateways also extend these capabilities into the JSON, REST, and Mobile application areas. Through a combination of instructor-led lectures and hands-on lab exercises, you learn how to develop and debug services that are implemented on the DataPower gateways. These skills include WebGUI and Blueprint Console navigation, service type selection, basic multi-protocol gateway configuration, creating and using cryptographic objects, and configuring SSL connections. You also learn how to use various problem determination tools such as logs, monitors, and probes, and techniques for testing DataPower services and handling errors. Hands-on exercises give you experience working directly with a DataPower Gateway. The exercises focus on skills such as creating multi-protocol gateways, working with cryptographic and SSL objects, configuring service level monitoring, troubleshooting services, handling errors in a service policy, and deploying a service from a pattern. Course introductionQuick introduction to developing on DataPowerExercise: First exposure to the DataPower developer environmentServices overviewStructure of a serviceExercise: Creating a BookingService gatewayMulti-protocol gateway serviceProblem determination toolsExercise: Enhancing the BookingService gatewayHandling errors in a service policyExercise: Adding error handling to a service policyDataPower cryptographic tools and SSL setupExercise: Creating cryptographic objects and configuring SSLService level monitoringExercise: Implementing a service level monitor in a multi-protocol gatewayPatterns for service configurationExercise: Using a DataPower pattern to deploy a serviceCourse summary