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🔧 Master the Art of Support: Service Helpdesk & Technical Support Training Course! 🌐 Ready to become the go-to expert in service helpdesk and technical support? Enroll in our comprehensive training course designed to equip you with the skills and knowledge needed to excel in the dynamic field of technical support. Join us on a journey where problem-solving meets customer service, and turn your passion for technology into a rewarding career. 🌟 Module 1: Introduction to Service Helpdesk & Technical Support Embark on your learning journey with Module 1, offering a comprehensive introduction to the world of service helpdesk and technical support. Dive into the fundamental principles, industry best practices, and the crucial role these functions play in ensuring customer satisfaction. Lay the foundation for your career in technical support. 🛠️ Module 2: Technical Troubleshooting Become a troubleshooting maestro with Module 2, dedicated to technical troubleshooting. Explore systematic approaches to identify, analyze, and resolve technical issues efficiently. Develop critical thinking and problem-solving skills that are essential for addressing a diverse range of technical challenges. 🌐 Module 3: Remote Technical Support Navigate the digital landscape with Module 3, focusing on remote technical support. Learn to provide effective assistance and troubleshoot issues without being physically present. Explore the tools and technologies that enable remote assistance, ensuring seamless support for clients across different locations. 🔗 Module 4: Network Support Dive into the backbone of technology with Module 4, dedicated to network support. Explore the intricacies of networking, including protocols, configurations, and troubleshooting common network issues. Master the skills required to ensure the smooth functioning of computer networks, a critical aspect of technical support. 🚀 Module 5: Helpdesk Operations Become the anchor of customer support with Module 5, focusing on helpdesk operations. Learn about ticketing systems, customer communication, and service level agreements (SLAs). Understand how to streamline helpdesk processes, prioritize tasks, and provide timely and efficient support to end-users. 🌟 Why Choose Our Service Helpdesk & Technical Support Training Course? Industry-Experienced Instructors: Learn from seasoned professionals with extensive experience in service helpdesk and technical support. Practical Learning: Engage in hands-on simulations, real-world scenarios, and role-playing exercises to apply your knowledge in a practical setting. Cutting-Edge Tools: Familiarize yourself with the latest support tools and technologies used in the industry. Soft Skills Development: Enhance your communication, customer service, and interpersonal skills, ensuring a holistic approach to technical support. Don't miss the chance to become a technical support champion! Enroll now in the Service Helpdesk & Technical Support Training Course and position yourself for success in a field where your technical prowess and customer service skills will shine. Your journey into the dynamic world of technical support begins here! 🔧✨🎓 Course Curriculum Module 1_ Introduction to Service Helpdesk Technical Support. Introduction to Service Helpdesk Technical Support. 00:00 Module 2_ Technical Troubleshooting. Technical Troubleshooting. 00:00 Module 3_ Remote Technical Support. Remote Technical Support. 00:00 Module 4_ Network Support. Network Support. 00:00 Module 5_ Helpdesk Operations. Helpdesk Operations. 00:00

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Log Analytics plays a central role in Azure management by collecting telemetry and other data from a variety of sources and providing a query language and analytics engine that gives you insights into the operation of your applications and resources.  This Azure - Automation and Log Anayltics is designed to instruct you on Azure as it pertains to automation and log analytics. The course especially focuses on two major Azure services: Automation and Log Analytics. Throughout the course, you will learn how to use these two services for making your office work easy. You will learn about creating automation accounts and creating runbooks. In addition, the course will cover creating OMS workspaces and using the Azure Security Center. You will also monitor and systems to maintain availability and performance. The course will provide an introduction to Azure Security Center, and also take a look at detection as a service. Finally, you will be familiarized with the Azure security Centre. What Will I Learn? Create Automation Accounts Create Runbooks Create and View OMS Workspaces Understand the Azure Security Center Requirements Some prior knowledge in Azure is required, or the completion of Introduction to Azure course Introduction Introduction 00:02:00 Azure Automation Azure Automation 00:03:00 Creating Azure Automation Accounts 00:03:00 Automation Assets 00:04:00 Creating Runbooks 00:07:00 Log Analytics Log Analytics Overview 00:03:00 Creating and Viewing OMS Workspaces 00:10:00 Azure Security Center Intro to Azure Security Center 00:04:00 Detection as a Service 00:02:00 ASC Investigations 00:06:00 Conclusion Course Recap 00:03:00 Course Certification

Course Overview Amp up your project management skills to meet your project requirements and shape your organisation's success. Project managers are responsible for the successful planning and execution of projects. This 2D Game Design Course For Beginners is designed to help you learn the proven project management skills and techniques to manage projects from beginning to end. The course will give you clear ideas on project management basics, different project types, and the techniques applied to project activities for successful project completion. During the course, you'll gain insights into project management steps, such as project initiation, execution, monitoring, and closing. On top of that, you'll explore the steps involved in project team building and acquire knowledge of earned value management to measure project performance. Learning Outcomes Discover the crucial steps to project success Familiarise yourself with different types of projects Identify the steps involved in project initiation, execution, monitoring and closing Understand what makes a successful project management team Learn about Earned Value Management (EVM) for project performance measurement Determine what is a change control process in project management Who is the 2D Game Design Course For Beginners for? This 2D Game Design Course For Beginners is perfect for aspiring professionals in the relevant industry, such as people with careers in: Project Manager Project Executive Project Administrator Project Co-ordinator Project Lead It will deepen their knowledge and help them establish the fundamental skills for project management. Why Choose this Diploma in 2D Game Design Course For Beginners ? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result The UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy, and ICT are required to attend this course. Assessment At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. However, you can also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Start with the basics Welcome to Game UI design with Inkscape! 00:02:00 The 3 Cs of good game UIdesign 00:04:00 What is HUD 00:03:00 Before youdraw SKETCH! 00:02:00 Basic Button Bases 00:18:00 Creating general game icons Aligning buttons 00:04:00 What makes a good icon 00:04:00 Very simple icons 00:06:00 More complex icons and drawing methods 00:09:00 Complex icons for a fantasy game 00:20:00 Creating an icon set for a ninja game 00:19:00 Drawing UI for a Space shooter game with Inkscape! Space shooter UI design - Part #1 00:18:00 Space shooter UI design - Part #2 00:18:00 Drawing a fantasy game UI Fantasy game UI - Part #1 00:20:00 Fantasy game UI - Part #2 00:19:00 Fantasy game UI - Part #3 00:16:00 Fantasy game UI - Part #4 00:12:00 Drawing UI for a cartoon style candy or gem matching game Gemstone game UI - Part #1 00:21:00 Gemstone game UI - Part #2 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Course Overview With the advancement of the IT sector, security issues are also rising day by day. Expert professionals are in high demand in order to tackle the threats. If you are an aspiring IT professional, make sure you are well-equipped with the key IT security skills. Our IT Security Course can help you out.  From this course, you will learn the essentials of IT security. The course will help you understand the core security policies and procedures. In addition, the course will describe the essential aspects of network security, operations systems security and web security. The engaging modules will help you enhance your understanding of wireless security and advanced technology used in IT security.  Upon successful completion of the course you will receive a certificate of achievement. This certificate will increase your employability and open doors to new opportunities. Join now! Course Preview Learning Outcomes Learn the fundamentals and key concepts of IT security Enhance your understanding of security policies and procedures Understand the basics of network security, operating systems security and web security Grasp the skills required to ensure wireless security Familiarise yourself with the new trends in network security Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills will You Learn from This Course? IT Security Network Security Operating System Security Wireless Security Who Should Take This IT Security Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This IT Security Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive IT Security Course will equip you with effective skills and abilities and help you explore career paths such as  Security Analyst Cybersecurity Manager IT Security Auditor Security Architect Module 1: Introduction to IT Security Introduction to IT Security 00:16:00 Module 2: Security Policies and Procedures Security Policies and Procedures 00:16:00 Module 3: Network Security Network Security 00:13:00 Module 4: Operating System Security Operating System Security 00:14:00 Module 5: Cryptography and Encryption Cryptography and Encryption 00:15:00 Module 6: Web Security Web Security 00:14:00 Module 7: Wireless Security Wireless Security 00:13:00 Module 8: Emerging Trends in IT Security Emerging Trends in IT Security 00:15:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Overview This comprehensive course on CompTIA A+ (220-1002) will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This CompTIA A+ (220-1002) comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this CompTIA A+ (220-1002). It is available to all students, of all academic backgrounds. Requirements Our CompTIA A+ (220-1002) is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Course Curriculum 22 sections • 106 lectures • 14:51:00 total length •CompTIA A+ 2019 Core 2 (220-1002) Course Introduction: 00:02:00 •What is the CompTIA A+: 00:02:00 •Why Get A+ Certified?: 00:03:00 •What is on the CompTIA A+ Core 2 (220-1002) Exam?: 00:04:00 •How to Pass the CompTIA A+ Exam: 00:04:00 •How to use this Video Course: 00:03:00 •Professional Communication Part 1: 00:06:00 •Professional Communication Part 2: 00:07:00 •Physical Safety: 00:07:00 •What is an Operating System?: 00:09:00 •Users and Super Users: 00:05:00 •Why Windows?: 00:08:00 •Windows Editions and Versions: 00:12:00 •Touring the macOS: 00:06:00 •Touring Linux: 00:08:00 •32-Bit vs. 64-Bit Processing: 00:12:00 •Virtual Memory: 00:06:00 •Power Protection: 00:10:00 •Understanding Partitioning: 00:04:00 •MBR Partitioning: 00:12:00 •GPT Partitioning: 00:09:00 •Understanding File Systems: 00:12:00 •Popular File Systems: 00:07:00 •Formatting in Action: 00:11:00 •Dynamic Disks: 00:09:00 •Software RAID in Storage Spaces: 00:10:00 •Encrypting Mass Storage: 00:09:00 •Boot from Everything: 00:12:00 •Installing Windows: 00:12:00 •Post-Installation Tasks: 00:12:00 •Windows Installation options: 00:07:00 •What is the Registry?: 00:11:00 •Processes: 00:07:00 •Services: 00:04:00 •Your Windows Toolset: 00:08:00 •Windows 7 Task Manager: 00:09:00 •Windows 10 Task Manager: 00:06:00 •Information and Configuration Tools: 00:11:00 •Performance Monitor: 00:12:00 •Event Viewer: 00:07:00 •Tools for Programmers: 00:08:00 •Introduction to Users and Groups: 00:06:00 •Managing Users and Groups: 00:12:00 •NTFS Permissions: 00:08:00 •Linux and macOS Permissions: 00:05:00 •File Explorer: 00:14:00 •Sharing Resources: 00:11:00 •Security Policies: 00:08:00 •Patch Management: 00:11:00 •Working with Disks: 00:06:00 •Working with Applications: 00:07:00 •System Restore: 00:05:00 •Backing up Your Files: 00:07:00 •Task Scheduler: 00:07:00 •Understanding the CLI: 00:11:00 •Navigating the CLI: 00:14:00 •Working with Folders: 00:07:00 •Working with Files: 00:11:00 •Working with Drives: 00:13:00 •Super Copy Commands: 00:09:00 •Advanced Windows Command Line: 00:08:00 •Advanced Linux Commands: 00:13:00 •Command-Line Permissions: 00:08:00 •Introduction to Scripting: 00:10:00 •Interpreted Languages: 00:12:00 •Windows Recovery Environment: 00:05:00 •Advanced Windows Startup Options: 00:07:00 •Troubleshooting Boot Problems: 00:10:00 •Troubleshooting at the GUI: 00:11:00 •Troubleshooting Applications: 00:07:00 •Kernel Panic: 00:05:00 •Resolutions and Aspect Ratios: 00:06:00 •Multiple Monitors: 00:05:00 •Network Card Troubleshooting: 00:09:00 •Working with Connections: 00:09:00 •Working with Workgroups: 00:08:00 •Working with Active Directory: 00:14:00 •Windows Sharing with Mac and LInux: 00:07:00 •Net Command: 00:04:00 •Firewall Configuration: 00:11:00 •Windows Firewall: 00:08:00 •Port Forwarding: 00:07:00 •Wireless Encryption: 00:11:00 •Enterprise Wireless: 00:16:00 •Telnet and SSH: 00:07:00 •Remote Desktop Connections: 00:06:00 •The World Wide Web: 00:09:00 •Troubleshooting Internet Connections: 00:07:00 •Power Management: 00:11:00 •Mobile Device Security: 00:08:00 •Mobile Security Troubleshooting: 00:06:00 •Mobile Device Troubleshooting: 00:10:00 •Threats: 00:10:00 •Physical Security: 00:08:00 •Passwords and Authentication: 00:14:00 •Malware: 00:14:00 •Anti-Malware: 00:11:00 •Social Engineering: 00:06:00 •Licensing: 00:10:00 •Incident Response: 00:05:00 •Environmental Controls: 00:06:00 •Documents You Need to Know: 00:09:00 •Data You Need to Know: 00:04:00 •Change Management: 00:06:00 •The Zen of Backup: 00:11:00 •Recycling and Data Destruction: 00:07:00

Overview With the ever-increasing demand for Google Workspace in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Google Workspace may be. Learning about Google Workspace or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Google Workspace . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Google Workspace is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Google Workspace course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Google Workspace course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Google Workspace course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Google Workspace , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Google Workspace , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Google Workspace , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Google Workspace course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module 01 Getting Started with Google Workspace Getting Started with Google Workspace 00:00 Module 02 Managing Files and Folders in Google Drive Managing Files and Folders in Google Drive 00:00 Module 03 Performing Common Tasks in Google Docs, Google Sheets, and Google Slides Performing Common Tasks in Google Docs, Google Sheets, and Google Slides 00:00 Module 04 Working in Google Docs Working in Google Docs 00:00 Module 05 Sharing and Collaborating on Files Sharing and Collaborating on Files 00:00 Module 06 Working in Google Sheets Working in Google Sheets 00:00 Module 07 Working in Google Slides Working in Google Slides 00:00 Module 08 Organising Your Life Organising Your Life 00:00

Would you like to master deep learning and artificial neural networks? Then this course is for you! Learn how to build, train, and deploy ANNs to solve problems.

Transform yourself into a promising network engineer who loves to do troubleshooting. Learn Troubleshooting Basic Connectivity, Wide-Area Networks, and Network Device Management.