Overview The eight 1/2 day Support Manager course is uniquely created to provide training on the fundamentals of management relative to the support environment, and to enhance the inherent skills and knowledge of the support manager. This course focuses specifically on the most common management elements that occur in the technical support centre including, managing customer satisfaction, operations and team performance management and facilitating a team while managing a dynamic service product. This course offers support managers the opportunity to develop and refine their technology support leadership skills enabling them to effectively manage the challenges of the most complex support centres. Who Should Attend The Support Manager course is for managers who have at least six months management experience and have received some basic management training. Requirements The course begins with a review and quiz on a set of pre-class reading materials. These materials are sent to each participant two weeks prior to the class start date. Participants are strongly encouraged to register at least two weeks in advance to allow time to complete these pre-class assignments. Each participant is required to bring the pre-class reading materials as well as a notebook computer with a USB port and with Microsoft Excel, Word and PowerPoint installed. These will be used as tools during the course. All other materials and tools will be provided. Homework is assigned for most evenings of the course. Please plan for study time outside of class. Some of the training objectives… Manage dynamics of change within the support centre Enhance leadership skills Effective staff utilisation Increase support centre morale and retention
Give a compliment to your career and take it to the next level. This Java Certification Training Course bundlewill provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Java Certification Training Coursebundle will help you stay ahead of the pack. Throughout the Java Certification Training Courseprogramme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Java Certification Training Course course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Java Certification Training Course Bundle Consists of the following Premium courses: Course 01: Java Certification Cryptography Architecture Course 02: jQuery: JavaScript and AJAX Coding Course 03: SQL Programming Masterclass Course 04: Ultimate PHP & MySQL Web Development Course & OOP Coding Course 05: Cocos2d-x v3 JavaScript: Game Development Course 06: jQuery: JavaScript and AJAX Coding Bible Course 07: Intermediate Python Coding Course 08: Mastering Java for Beginners & Experts Course 09: Coding with HTML, CSS, & Javascript Course 10: WordPress Website Creation and Hosting System with Affiliate Marketing! Course 11: Front End Web Development Diploma Course 12: Learn Ethical Hacking From A-Z: Beginner To Expert Course 13: Master JavaScript with Data Visualization Course 14: Creative Thinking for Everyday Life Course 15: Stress Management Training Enrol now in Java Certification Training Course to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Java Certification Training Course expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Course Curriculum: (Title Course Only) Section 01: Introduction Introductory Lecture Setup Section 02: Java Cryptography Architecture: MessageDigest, MAC & PBKDF2 Simple Hashing Example Real-world Hashing Example Efficient Stream-Based Hashing Message Authentication Code (MAC) Secure Password Hashing with PBKDF2/PKCS#5 Section 03: Outro Commercial Wrapper Libraries: Demo JCE Unlimited Strength Policy File Installation CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Java Certification Training Course bundle. Requirements This Java Certification Training Course course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Cost of PDF Certificates is included in course price Certificate of completion Hard copy certificate - £9.99 You will get the Hard Copy certificate for the title course (Title Course) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.
SAFe® Advanced Scrum Master: In-House Training Prepare to step into a SAFe® leadership role and learn how to facilitate Agile team, program, and enterprise success by becoming a SAFe® 5 Advanced Scrum Master (SASM). This course prepares current Scrum Masters for their leadership role in facilitating Agile team, program, and enterprise success in a SAFe® implementation. Explore facilitation of cross-team interactions in support of program execution and relentless improvement. Expand the Scrum paradigm with an introduction to scalable engineering and DevOps practices, the application of Kanban to facilitate the flow of value, and supporting interactions with architects, product management, and other critical stakeholders. Learn actionable tools for building high-performing teams and explore practical ways of addressing Agile and Scrum anti-patterns in the enterprise. What you will Learn To perform the role of a SAFe® Advanced Scrum Master, you should be able to: Apply SAFe® principles to facilitation, enablement, and coaching in a multi-team environment Build a high-performing team and foster relentless improvement at scale Address Agile and Scrum anti-patterns Support the adoption of engineering practices, DevOps, and Agile architecture Learn to apply Kanban and Extreme Programming (XP) frameworks to optimize flow and improve the team's work Facilitate program planning, execution, and delivery of end-to-end systems value Support learning through participation in communities of practice and innovation cycles Exploring the Scrum Master role in the SAFe® enterprise Applying SAFe® Principles: A Scrum Master's perspective Exploring Agile and Scrum anti-patterns Facilitating program execution Improving flow with Kanban and XP Building high-performing teams Improving program performance with Inspect and Adapt
SAFe® Scrum Master: In-House Training Build your skills as a high-performing team member of an Agile Release Train (ART) and prepare to support the facilitation of team and program events when you become a SAFe® 5 Scrum Master (SSM). In this course, you'll gain an understanding of the role of Scrum Master in a SAFe® enterprise. Unlike traditional Scrum Master training that focuses on the fundamentals of team-level Scrum, the SAFe® Scrum Master course explores the role of the Scrum Master in the context of the entire enterprise and prepares you to successfully plan and execute the Program Increment (PI), the primary enabler of alignment throughout all levels of a SAFe® organization. What you will Learn To perform the role of a SAFe® Scrum Master, attendees should be able to: Describe Scrum in a SAFe® enterprise Facilitate Scrum events Facilitate effective Iteration execution Support effective Program Increment execution Support relentless improvement Coach Agile teams for maximum business results Support DevOps implementation Build a high-performing ART by becoming a servant leader and coach Develop an action plan to continue your learning journey Introducing Scrum in SAFe® Characterizing the role of the Scrum Master Experiencing Program Increment planning Facilitating Iteration execution Finishing the Program Increment Coaching the Agile team
Live online course with study materials and certificate of completion included This beginner's WordPress course will enable you to create your own website using the world's favourite content management system. The user friendly web based software enables you to quickly and easily get your website up and running. This one day course will teach you how to write, edit and manage your WordPress site and also to use image, audio and video content. Whether you are seeking to learn WordPress for your own personal posts or for business and marketing purposes this course will get you up and running right away. Resources Introduction to WordPress Description Completing this course will enable you to do the following and more: Become familiar with the WordPress CMS Install and configure WordPress Manage WordPress themes Understand the WP interface and the dashboard Add users and assigning different user roles Set-up reading options Create, add, update and assign menus Understand Posts and Pages Edit and format content Use the Gutenberg block editor Create and manage your homepage Carry out customisations Understand SEO optimisation For the full course content please download the course information pdf listed above. Who is this course for? This workshop is suitable for anyone with basic PC or Mac skills who wishes to learn how to create and manage websites with WordPress. No previous knowledge or experience of WordPress is necessary. Requirements Attendees should have basic PC or Mac skills. You will need a broadband internet connection to participate in this live online course. Certificates Certificate of completion Digital certificate - Included
Cloud+ is an intermediate-level Network Specialist certification. The median?annual salary for a Cloud+ certified techie is around $74k, and there are?currently over 50,000 job postings for Cloud+ specialists in the US.?This course will help you to get up and running with cloud computing fundamentals and prepare for the CV0-002 exam.
The NCSP® 800-53 Practitioner accredited (APMG International), certified (NCSC/GCHQ-UK), and recognized (DHS-CISA-USA) certification course teaches Digital Business, Operational Stakeholders, Auditors, and Risk Practitioners a Fast-Track approach to adopting and adapting the NIST Cybersecurity Framework and its 800-53 controls across an enterprise and its supply chain.The course also teaches candidates how to build a Digital Value Management System (DVMS) CPD overlay model capable of enabling the quick adoption and adaption of new frameworks and models (NIST-CSF, NIST Privacy Framework, CMMC, etc.) that may be required to address internal, external (regulatory), and cyber threat landscape changes. Finally, the course teaches candidates how to ensure the organization's DVMS is designed for use within the organization and auditable by government regulators looking to verify regulatory outcomes. The NCSP Practitioner 800-53 course is designed for both the Implementer and Auditor topics and participants select the exam they want to take (or an additional exam can be ordered to be certified as both an implementer and auditor).
The Internet of Things (IoT) promises a wide range of benefits for industry, energy and utility companies, municipalities, healthcare, and consumers. Data can be collected in extraordinary volume and detail regarding almost anything worth measuring, such as public health and safety, the environment, industrial and agricultural production, energy, and utilities.
Course Overview A survey in the Uk shows that the total number of skills required for a single job has increased by 10% year-over-year since 2017. Furthermore, one in three skills in an average 2017 job posting are already obsolete. Due to ongoing business disruption and rapidly evolving needs, emerging skills gaps have accelerated due to the COVID-19 pandemic. And to help you bridge that gap, Course Cloud has prepared this comprehensive IT: IT Support & It Security online course. IT: IT Support & It Security covers a collection of necessary skills required to help you achieve your goals. In addition, our industry professionals will guide you through the process of establishing a solid foundation in IT: IT Support & It Security. The IT: IT Support & It Security course is broken down into manageable sections, each of which will provide you with a new level of expertise. Our exclusive training in IT: IT Support & It Security will equip you with the skills required to set yourself up for career success. The IT: IT Support & It Security provides internationally accepted certification upon successful completion. This certificate will add value to your resume and let you stand out among your peers. So enrol now and work your way towards becoming a highly sought-after professional at IT: IT Support & It Security.
Course Overview Learn the logistics of advanced coding by using the world's most popular programming language with this course on Computer Science with Python. Trying to understand the theories of computation, algorithms, and technology can be challenging, even for the most adept IT technician. This advanced training will help anyone excel in coding and programming practices, taking your IT capabilities to whole new levels. This specialised Python tuition can assist even experienced computer scientists gain a greater understanding of the complexities and mathematical theories that drive all software and software platforms. The instructor provides complete guidance and support, along with regular assessments and quizzes to ensure that crucial knowledge has been embedded. The tutorial presents this complex subject matter in a way that will improve your computer skills significantly. This best selling Computer Science With Python has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Computer Science With Python is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Computer Science With Python is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Computer Science With Python is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Computer Science With Python, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Computer Science With Python will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Computer Science With Python to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.