5604 Computing & IT courses delivered Online

Start your career as an ENTRY LEVEL-Software Developer and earn upto £25,000/ Month Looking to step into the fast-paced world of IT support? In the UK alone, IT job postings surged by a whopping 55% in 2022, evidencing the thriving demand for IT professionals. In such a dynamic job market, our Software Development online course serves as your launchpad, opening doors to myriad opportunities. Be it your first step into the IT realm or an upgrade to your current skills, we offer unparalleled support, ensuring you're career-ready by the time you complete our Software Development Training. Our mission is simple - to be your trusted partner every step of the way, from training to employment. In addition to teaching you the technical skills you need, we will also provide you with career mentoring and support. We will help you build your resume, prepare for interviews, and land your dream job. We also have partnerships with many companies that are hiring Software Developers, so we can help you get your foot in the door. If you are not happy with our service, we also offer a 100% money-back guarantee. So what are you waiting for? Enrol in our Software Development Training Program today and start your journey to becoming a successful Software Developer! If you have any questions, you can contact us. We will be happy to provide you with all the information you need. Why Choose Our Software Development Job Ready Program? So, what sets us apart from other programs? Let's dive into the exceptional benefits you'll experience when you join our Software Development Training: One-On-One Consultation Sessions with Experts: Gain invaluable insights and guidance from seasoned professionals who have thrived in the Software Development field. Our consultation sessions provide you with insider tips, tricks, and advice, empowering you to navigate the industry with confidence and expertise. Extensive Job Opportunities: We have established partnerships with numerous companies actively seeking Software Developers. Through our network, we'll connect you with exclusive job openings that are not easily accessible elsewhere. Interview Preparation: We provide you with access to a comprehensive database of potential interview questions curated over years of industry experience. Walk into your interviews confident, well-prepared, and ready to impress. Continuous Career Support: Our commitment doesn't end when you secure a job. We'll be there for you throughout your career journey, offering continued support and guidance. Whether you need advice on career advancement, assistance with new projects, or simply a friendly ear to share your achievements, we'll be your trusted partner for long-term success. Money-Back Guarantee: Your satisfaction is our top priority. We are confident in the quality of our training and support, which is why we offer a 14-day money-back guarantee. Here are the courses we will provide once you enrol in the Software Development program: Course 01: Microsoft Azure Cloud Concepts Course 02: Google Cloud for Beginners Course 03: Azure Administrator Essentials Course 04: AWS Certified Database Specialty Exam Preparation (DBS-C01) Course 05: Easy to Advanced Data Structures Course 06: Graph Theory Algorithms Course 07: Linux Security and Hardening Course 08: Linux Shell Scripting Course 09: Bash Scripting, Linux and Shell Programming Course 10: C Programming on Linux Course 11: Coding Essentials - Javascript, ASP. Net, C# - Bonus HTML Course 12: JavaScript Advanced Training Course 13: Hands-On JavaScript Project - Bank Customer Page Course 14: JavaScript Project Development - Creating Web Apps Course 15: How To Startup Your Own SaaS (Software As a Service) Company (SaaS Evolution) Course 16: Web Application Penetration Testing Course Course 17: CSS - Responsive Design How Can We Offer Software Development Job Guarantees? HF Online provides consultancy, professional and educational services to many of the companies in the UK. During our intense exclusive training program, you will not just gain and complete the industry valuable certification but will gain industry experience as well, which is imperative to get your 1st job in the sector. Software Development Career Track The Software Development Training Program is completed in 9 easy steps: Step 1: Enrol in the Software Development Programme Begin your exciting journey with us by enrolling in the Software Development Training program. Complete your registration and make a secure online payment. Remember, we offer a 14-day money-back guarantee if you're not completely satisfied. After you enrol in the Program, you will get lifetime access to 17 premium courses related to Software Development. These Software Development courses will teach you the knowledge and skills required to become a successful Software Developer. Our customer service team will help you and keep in contact with you every step of the way. So you won't have to worry about a thing! Step 2: Initial One-On-One Counselling Session Once enrolled in the Software Development Course, you will be paired with a dedicated career mentor. Schedule your first one-on-one session to discuss your career aspirations, skills, experience, and any areas for potential growth. This conversation will shape your learning and development path. Step 3: Certification upon Course Completion After learning from the Software Development Course Bundle, you must obtain certificates for each course. There will be exams for every course, and you have to pass them to get your certificate. To pass successfully, you must get 90% marks. Once you pass the exams, you will receive hardcopy certificates. These certificates will prove that you're an expert in the subject. Step 4: CV Revamping Our team of professionals will build you a compelling CV and LinkedIn profile. We'll ensure it presents your skills and qualifications effectively and is tailored to the needs and expectations of the IT industry. Step 5: Building Network and Submitting CV We understand the power of casting a wide net. We'll strategically submit your CV to various platforms and networks, expanding your reach and connecting you with valuable opportunities that align with your career goals. Step 6: Interview Preparation With your CV ready, we'll move on to interview preparation. Gain exclusive access to our database of potential interview questions. Through simulated interviews with your mentor, you'll practice your responses and receive valuable feedback to further refine your skills. Step 7: Securing Job Interviews Leveraging our partnerships with leading companies, we'll secure job interviews for you. We'll ensure you get the opportunity to showcase your skills in Software Development to potential employers and get the dream job you want. Step 8: Post-Interview Support Post-interview, we'll provide a debriefing session to reflect on your performance and identify areas of improvement for future interviews if necessary. Remember, our commitment extends until you land your dream job. Step 9: Celebrate Your New Job! Once you've secured your dream job in software development, it's time to celebrate! However, our support doesn't end there. We'll provide you with ongoing career advice to ensure you continue to thrive in your new role. Enrol today, and let's get started! Your path to a successful career in software development begins with us. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Software Development Career Track This Software Development Training program is ideal for: Aspiring IT Helpdesk Support seeking comprehensive training and industry-specific career guidance. Individuals looking to transition into a tech-based role and require personalised mentorship. Graduates wanting to enhance their employability with tailored CV building and interview preparation. Tech enthusiasts desiring to leverage industry connections for job opportunities in software development. Software Development Requirements Software Development Career Track No experience is required to enrol on Software Development Training. Just enrol in Software Development training & start learning. Enrol today, and let's get started! Your path to a successful career in software development begins with us. Career path Software Development Career Track Upon completing our Software Development program, you will be prepared to seek various positions in software development across the UK, such as software engineer, web developer, mobile app developer, database administrator, software tester, or software project manager and much more. Certificates CPD Accredited e-Certificate Digital certificate - Included CPD Accredited Framed (Hardcopy) Certificate Hard copy certificate - Included Enrolment Letter Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included Student ID Card Digital certificate - Included

Executive AI Coaching: Boost Your Leadership with Generative AI Unlock the power of AI for your business with personalised executive coaching. Paul Addicott-Evans, founder of AECS, offers bespoke 1-on-1 sessions to transform leaders into AI champions. Enhance productivity, drive innovation, and stay ahead in the AI revolution. 20+ years of tech and business expertise. Tailored for C-suite, senior leaders, and entrepreneurs. Elevate your leadership—master generative AI today!

SAFe® for Teams: Virtual In-House Training Build the skills needed to become a high-performing team member of an Agile Release Train (ART) and learn how to collaborate effectively with other teams by becoming a SAFe® 5 Practitioner (SP). During this course, you will gain an in-depth understanding of the ART, how it delivers value, and what you can do to effectively perform the role using Scrum, Kanban, and Extreme Programming (XP). You will also learn how to write stories and break down features, plan and execute iterations, and plan Program Increments. Finally, you'll learn about the continuous delivery pipeline and DevOps culture, how to effectively integrate with other teams in the program, and what it takes to continuously improve the train. What you will Learn To perform the role of a SAFe® Practitioner, you should be able to: Apply SAFe® to scale Lean and Agile development in their enterprise Know their team and its role on the Agile Release Train Know all other teams on the train, their roles, and the dependencies between the teams Plan Iterations Execute Iterations and demonstrate value Plan Program Increments Integrate and work with other teams on the train Introducing the Scaled Agile Framework® (SAFe®) Building an Agile Team Planning the Iteration Executing the Iteration Executing the Program Increment Practicing SAFe®

Level 7 QLS Endorsed Diploma | 180 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Start Your Journey to Becoming a coder Today, and Make Up to •100,000 yearly The Future is Coding. The world is changing. The way we work is changing. And the skills we need to succeed are changing. In the future, coding will be essential. Whether you want to work in tech, business, or any other field, coding skills will give you a competitive edge. That's why we created the Coding Training - Career Mentoring & Support with Job Opportunity program. This program will teach you the skills you need to become a successful software developer. But it's not just about the coding. We also offer career mentoring and support. We'll help you develop your career goals, build your CV, and land your dream job. So what are you waiting for? The future is coding. And the future starts with us. Enrol Today! Our mission is simple: to be your trusted partner and assist you every step of the way until you land the job of your dreams. Why Choose Us Here's what makes our Coding Training Program stand out from the crowd: Personalised Job Search Assistance: We're in this together! Our dedicated team will work tirelessly to support your entire job searching process. From crafting a standout resume to submitting it to top companies, we'll ensure you have a compelling application that gets noticed. Expertly Crafted CV: Your resume is your ticket to the interview room. Our professional resume writers will create a customised CV highlighting your unique skills and experiences. This will maximise your chances of standing out among the competition. Strategic Placement: We understand the power of casting a wide net. We'll strategically submit your CV to various platforms and networks, expanding your reach and connecting you with valuable opportunities that align with your career goals. One-On-One Consultation Sessions with Industry Experts: Gain invaluable insights and guidance from seasoned professionals who have thrived in the Coding field. Our consultation sessions provide you with insider tips, tricks, and advice, empowering you to navigate the industry with confidence and finesse. Comprehensive Skill Development: Our program is designed to equip you with the most sought-after skills in the coding sector. From mastering cutting-edge tools to honing your coding prowess, we'll ensure you have the knowledge and expertise to excel in any coding-driven environment. Ongoing Support: We understand that the journey to landing your dream job doesn't end with placement. That's why our commitment to your success extends well beyond your initial training. Our support team will be available to answer your questions, provide guidance, and assist you as you progress in your career. Here are the 6 courses we will provide once you enrol in the program: Course 01: Python 3 Programming Course 02: Coding with Scratch Course 03: Basic C# Coding Course 04: C++ Coding Masterclass Course 05: Introduction to Data Analysis Course 06: HTML and CSS Coding for Beginners and Kids These courses will help you to develop your knowledge and skills to become a successful coder. The Program is completed in 5 easy steps: Step 1 - Enrol in the program and start learning from the courses we provide After you enrol in this Coding Training Program, you will get lifetime access to 6 premium courses related to coding. These courses will teach you the knowledge and skills required to become a successful coding expert. Our customer service team will help you and keep in contact with you every step of the way. Step 2 - Complete your courses and get certifications After learning from the courses, you must obtain certificates for each course. There will be exams for every course, and you have to pass them to get your certificate. To pass successfully, you must get 90% marks for the first course and 80% for the rest relevant courses. Once you pass the exams, you will receive hardcopy certificates. These certificates will prove that you're an expert in the subject. Step 3 - Get a consultation session from a professional coder Take your coding skills to new heights with a one-on-one consultation session led by a seasoned professional. Gain invaluable insights, expert tips, and tailored advice that will propel your career forward. Step 4 - Complete the CV and attend the interview Once you've successfully obtained the certifications, our team of professionals will build you a compelling CV and LinkedIn profile. With these powerful tools in hand, you'll be fully prepared to tackle job interviews confidently. Kickstart your coding career with a starting salary ranging from •30,000 to •50,000 annually. Step into the coding industry with the assurance of a promising future. Step 5 - We will not leave you until you find a job Our commitment to your success goes above and beyond. We won't stop until you land that dream job. With personalised support, expert guidance, and unwavering dedication, we'll be by your side until you secure the perfect opportunity. Your job search becomes our mission, ensuring you have the best chance at a successful career in coding. Don't let your dream career as a coder remain out of reach. You just have to learn and gain knowledge and skills. Finding a job is our task! We will remove most of your worries and help you focus on only developing your skills. So join our Coding Training Program today, and let us be your trusted partner on your journey to success. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Coding Training program is ideal for the following: Aspiring Coders: Individuals who have a passion for coding and are eager to embark on a career in the tech industry. Career Changers: Professionals from diverse backgrounds looking to transition into the world of coding and explore new opportunities. Recent Graduates: Graduates who want to enhance their job prospects and develop in-demand coding skills to kick-start their careers. Job Seekers: Individuals actively searching for employment in the tech sector and seeking the necessary training and support to secure a job. Tech Enthusiasts: Individuals with a strong interest in technology who want to expand their knowledge and skills in coding for personal or professional growth. NCFE LEVEL 3 CERTIFICATE IN CODING PRACTICES Requirements No experience required. Just enrol & start learning. Career path Our program paves the way for a successful career in coding. From beginner to professional, you'll gain essential skills, receive personalised mentoring, build a standout CV, and access exclusive job opportunities. Let us guide you towards a fulfilling and lucrative path in the ever-expanding tech industry. Certificates CPD Accredited e-Certificate Digital certificate - Included CPD Accredited Framed (Hardcopy) Certificate Hard copy certificate - Included Enrolment Letter Digital certificate - Included Student ID Card Digital certificate - Included

The NCSP® ISO 27001 Specialist accredited (APMG International), certified (NCSC/GCHQ-UK), and recognized (DHS-CISA-USA) certification course teaches Digital Business, Operational Stakeholders, Auditors, and Risk Practitioners a Fast-Track approach to adopting and adapting the ISO 27001 controls in the context of a NIST Cybersecurity Framework program.This course looks at the impact of adapting a principled approach to an enterprise risk management framework to better support cybersecurity decisions within the context of the selected informative reference. It guides participants on the best approach to adapt, implement, and operate (AIO) a comprehensive cybersecurity program that integrates into existing organizational capabilities and incorporates the selected Informative Reference. NCSP® ISO 27001 Specialist introduces the integration of typical enterprise capabilities with cybersecurity from the perspective of the selected cybersecurity informative reference. The overall approach places these activities into systems thinking context by introducing the Service Value Management System composed of three aspects, governance, assurance, and the Z-X Model. With this in place, the course presents the approach to adapt, implement, operate, and improve the organizational cybersecurity posture that builds on the application of the FastTrack™ presented in the NCSP Practitioner. The NIST Cybersecurity Professional (NCSP®) program is the industry's first accredited certification training program that teaches organizations how to build a Digital Value Management Overlay System capable of leveraging the NIST Cybersecurity Framework to deliver the secure, digital business outcomes expected by executives, government regulators, and legal advisors.

Duration 3 Days 18 CPD hours This course is intended for The primary audience for this course is an IT, facilities or data centre operations professional working in and around the data centre and having the responsibility to achieve and improve high-availability and manageability of the data centre. Overview After completion of the course the participant will be able to:? Understand the design life cycle of data centres and the stages involved? Discuss the data centre requirements in great level of detail with vendors, suppliers and contractors to ensure that these requirements are met? Validate design plans, quotes and offers proposed by vendors/contractors? Understand redundancy levels for both the data centre design/setup and maintenance? Understand the various building considerations such as bullet proofing, mitigation of seismic activity, fire ratings and thermal stability? Understand how to install a raised floor that meets requirements, avoiding misalignment, level differences and leakage? Understand how to read a Single Line Electrical Diagram to identify and avoid the most common design issues? Choose the correct UPS and parallel configuration, learn and avoid classic parallel installation mistakes? Understand how to calculate battery banks, validate offered configurations to ensure they meet requirements? Understand what distance to keep to avoid EMF issues for human safety and equipment disturbances? Understand the fundamental cooling setup, CFM, Delta-T and other important factors? Understand contamination factors and limitations? Understand full details of fire suppression options, how to calculate gas content and verify installations? Understand how to measure data centre energy efficiency and how to improve it The course will bring participants to the level of a suitable sparring partner with suppliers. They will be able to verify offers provided by vendors for correctness, effectiveness and efficiency. Data Centre Design/Life Cycle Overview Overview of the phases of a data centre life cycle Planning, re-alignment and continuous improvement Standards and Rating Level Definitions Rating level history Difference between Uptime and TIA-942 Rating level definitions Redundancy options (N+1), 2N, 2(N+1) Concurrent Maintainability/Compartmentalisation Example configurations Substation and feed requirements Maintenance options Operational processes guidelines/standards Skill development Building Considerations Building location considerations Floor and hanging loads requirements Fire rating for walls and glass Blast protection Bullet proofing Forced entry protection Advanced Raised Floor & Suspended Ceiling Raised floor installation guidelines Techniques to install a proper and leveled raised access floor Common mistakes Choosing the right tiles and their locations Seismic-mitigating floor constructions Choosing the correct suspended ceiling Advanced Power Power infrastructure layout; Formulas which you should know for the data centre Single Line Electrical diagrams; how to read to ensure key components are present for protection Over current protection devices (MCB/MCCB/VCB/ACB/Fuses) definitions and what to use where Earth Leakage devices (RCB/RCD/ELCB/GFCI/ALCI/RCBO), definitions and what to use where Sizing of protective components Lightning strikes and surge protection devices (TVSS/SPD), how they operate, where to use and how to install Power cabling and cable run considerations PDU/DB setup and minimum requirements Generators; Generator types: Standy/Prime/Continuous Component make up and functions Fuel storage and calculation Paralleling of gen-sets Generator room/area requirements UPS Systems; Required specifications for UPS systems How to read data sheets and select the correct UPS Requirements for parallel configurations and avoid pitfalls such as single point of failures How parallel installation should be done, classic mistakes made by installers and how to avoid these Harmonic Filters; Active/Passive filters and their application Battery Banks; Battery bank terminology Designing battery banks, how to calculate, and double check the battery bank to be installed Battery charging pitfalls and ensuring the right charger is being installed and used Using parallel battery banks; how to properly install them, limitations and risks when using batteries in parallel How to test batteries correctly and make decisions on cell/block or string replacement Battery casing choices; ABS, V0, V1, V2 Alternative energy storage; flywheel, re-usable cell, compressed air UPS, etc. Advanced Electro Magnetic Fields Sources of EMF Difference between single, three phase and bus-bar EMF Options available to measure EMF and how to interpret the results from single-axes and composite measurements Guidance on safe distance for equipment and humans Calculation of EMF attenuation factor for shielding material permeability and saturation factors Advanced Cooling Important definitions; dry-bulb, wet-bulb, dew-point, RH, sensible and latent heat Psychometric chart and ASHRAE recommendations Environmental class definitions and thermal specifications Temperature/humidity measurements guideline Heat dissipation methods Altitude impact on temperature intake to ICT equipment Floor plan setup for effective cooling Differences in tile surface and supporting structure and the air-flow performance impact Rack door construction and the flow performance impact Equipment Delta-T and its impact Optimising air flow Thermal units conversions Calculations for air volume displacement (CFM/CMH) Cooling capacity calculations Air-conditioning selection De- / humidifying options Air conditioning efficiency SHR impact on cost saving Efficiency indicator New cooling principle and techniques (Submerged, VSD/VRF/ECF/water- and air side economisers) Redundancy guidelines for air-conditioners avoiding classic misconceptions and mistakes for meeting ANSI/TIA-942 compliant designs Installation requirements Connections to fire panel and EPO Commissioning of air conditioners Set points and calibration CFD (Computational Fluid Dynamics) Advanced Fire Protection The fire triangle and elements to stop a fire Detection systems in detail (VESDA, VIEW, smoke sensors) Considerations for installation of sensors Proper testing of smoke sensors Water based systems i.e. deluge, wet-pipe, dry-pipe, pre-action and why most of them don't work and how to detect this Details on Inert and Halocarbon systems and how to select the correct system for your data centre How to calculate the gas content ensuring the appropriate level is installed to suppress the fire including safety considerations Other requirements for gas systems such as release times, hold times, pipe install requirements and other important factors Requirements for the fire detection panel Installation verification, methods, what to check and how New advanced fire suppression technologies Design and Install Scalable Networking Cabling System ANSI/TIA942 cabling structure topology ToR, EoR Design Intelligent patching systems Installation best practice such as routing, bending radius, separation from power, containment fill ratio, fiber link loss calculator, bonding and grounding requirement Standard for telecommunications labeling and administration Environmental Specifications and Contamination Control Acoustic noise effects, regulations, specifications and limits Data centre contaminations and classifications Measurements, standards and limits Preventive measures and avoidance Data Centre Efficiency Business drivers to go Green High-availability or Green? Green guidelines and standards How to measure it and what are acceptable numbers compared to the general industry PUE classes defined by Green Grid and issues with PUE Techniques for saving energy in all parts of the data centre i.e. application/system level, cooling, power distribution Mock ExamEXAM: Certified Data Centre Specialist

Give a compliment to your career and take it to the next level. This Java Certification Training Course bundlewill provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Java Certification Training Coursebundle will help you stay ahead of the pack. Throughout the Java Certification Training Courseprogramme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Java Certification Training Course course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Java Certification Training Course Bundle Consists of the following Premium courses: Course 01: Java Certification Cryptography Architecture Course 02: jQuery: JavaScript and AJAX Coding Course 03: SQL Programming Masterclass Course 04: Ultimate PHP & MySQL Web Development Course & OOP Coding Course 05: Cocos2d-x v3 JavaScript: Game Development Course 06: jQuery: JavaScript and AJAX Coding Bible Course 07: Intermediate Python Coding Course 08: Mastering Java for Beginners & Experts Course 09: Coding with HTML, CSS, & Javascript Course 10: WordPress Website Creation and Hosting System with Affiliate Marketing! Course 11: Front End Web Development Diploma Course 12: Learn Ethical Hacking From A-Z: Beginner To Expert Course 13: Master JavaScript with Data Visualization Course 14: Creative Thinking for Everyday Life Course 15: Stress Management Training Enrol now in Java Certification Training Course to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Java Certification Training Course expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Course Curriculum: (Title Course Only) Section 01: Introduction Introductory Lecture Setup Section 02: Java Cryptography Architecture: MessageDigest, MAC & PBKDF2 Simple Hashing Example Real-world Hashing Example Efficient Stream-Based Hashing Message Authentication Code (MAC) Secure Password Hashing with PBKDF2/PKCS#5 Section 03: Outro Commercial Wrapper Libraries: Demo JCE Unlimited Strength Policy File Installation CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Java Certification Training Course bundle. Requirements This Java Certification Training Course course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Cost of PDF Certificates is included in course price Certificate of completion Hard copy certificate - £9.99 You will get the Hard Copy certificate for the title course (Title Course) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Live online course with study materials and certificate of completion included This beginner's WordPress course will enable you to create your own website using the world's favourite content management system. The user friendly web based software enables you to quickly and easily get your website up and running. This one day course will teach you how to write, edit and manage your WordPress site and also to use image, audio and video content. Whether you are seeking to learn WordPress for your own personal posts or for business and marketing purposes this course will get you up and running right away. Resources Introduction to WordPress Description Completing this course will enable you to do the following and more: Become familiar with the WordPress CMS Install and configure WordPress Manage WordPress themes Understand the WP interface and the dashboard Add users and assigning different user roles Set-up reading options Create, add, update and assign menus Understand Posts and Pages Edit and format content Use the Gutenberg block editor Create and manage your homepage Carry out customisations Understand SEO optimisation For the full course content please download the course information pdf listed above. Who is this course for? This workshop is suitable for anyone with basic PC or Mac skills who wishes to learn how to create and manage websites with WordPress. No previous knowledge or experience of WordPress is necessary. Requirements Attendees should have basic PC or Mac skills. You will need a broadband internet connection to participate in this live online course. Certificates Certificate of completion Digital certificate - Included

Overview The eight 1/2 day Support Manager course is uniquely created to provide training on the fundamentals of management relative to the support environment, and to enhance the inherent skills and knowledge of the support manager. This course focuses specifically on the most common management elements that occur in the technical support centre including, managing customer satisfaction, operations and team performance management and facilitating a team while managing a dynamic service product. This course offers support managers the opportunity to develop and refine their technology support leadership skills enabling them to effectively manage the challenges of the most complex support centres. Who Should Attend The Support Manager course is for managers who have at least six months management experience and have received some basic management training. Requirements The course begins with a review and quiz on a set of pre-class reading materials. These materials are sent to each participant two weeks prior to the class start date. Participants are strongly encouraged to register at least two weeks in advance to allow time to complete these pre-class assignments. Each participant is required to bring the pre-class reading materials as well as a notebook computer with a USB port and with Microsoft Excel, Word and PowerPoint installed. These will be used as tools during the course. All other materials and tools will be provided. Homework is assigned for most evenings of the course. Please plan for study time outside of class. Some of the training objectives… Manage dynamics of change within the support centre Enhance leadership skills Effective staff utilisation Increase support centre morale and retention