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Duration 2 Days 12 CPD hours Overview Working in a hands-on learning environment guided by our expert practitioner, students will explore: Introduction to Continuous Integration, Continuous Deployment and Jenkins-CI Installing and Running Jenkins Job Types in Jenkins Securing Jenkins Jenkins Plugin Distributed Builds with Jenkins Continuous Deployment and the Jenkins Pipeline Best Practices for Jenkins Introduction to Jenkins is a two-day, lab intensive hands-on training course geared for experienced programmers who need to learn how to:Install and configure Jenkins in a servlet containerCreate Jenkins buildsConfigure and use Apache Ant and Apache Maven with JenkinsUse Jenkins to generate Java coding standards reports, code coverage reports, and change noticesUse Jenkins to automatically deploy software into a testing environment. Introduction to Continuous Integration, Continuous Deployment and Jenkins-CI Agile Development Agile Development (cont'd) What is Continuous Integration What is Continuous Integration (cont'd) What is Continous Integration (cont'd) Typical Setup for Continuous Integration Continuous Deployment Continuous Deployment (cont'd) DevOps and Continuous Deployment Continuous Deployment Challenges Jenkins Continuous Integration Jenkins Features Running Jenkins Installing and Running Jenkins Downloading and Installing Jenkins Running Jenkins as a Stand-Alone Application Running Jenkins as a Stand-Alone Application (cont'd) Running Jenkins on an Application Server The Jenkins Home Folder Installing Jenkins as a Windows Service Initial Configuration Configuration Wizard Configuration Wizard (cont'd) Configuring Tools Configuring Tools - Best Practices Job Types in Jenkins Different types of Jenkins Items Different types of Jenkins Items (cont'd) Configuring Source Code Management(SCM) Working with Subversion Working with Subversion (cont'd) Working with Git Storing Credentials Storing Credentials (cont'd) Build Triggers Schedule Build Jobs Polling the SCM Maven Build Steps Securing Jenkins Jenkins Security - Overview Jenkins Security Authentication Authorization Confidentiality Activating Security Configure Authentication Using Jenkins's Internal User Database Creating Users Authorization Matrix-Based Security Note ? Create the Administrative User Project-based Matrix Authorization Project-Based Authentication Jenkins Plugin Introduction Jenkins Plugins - SCM Jenkins Plugins ? Build and Test Jenkins Plugins ? Analyzers Jenkins for Teams Installing Jenkins Plugins Distributed Builds with Jenkins Distributed Builds - Overview Distributed Builds ? How? Slave Machines Configure Jenkins Master Configure Projects Continuous Deployment and the Jenkins Pipeline Continuous Deployment Continuous Deployment (cont'd) DevOps and Continuous Deployment Continuous Deployment Challenges Continuous Deployment with Jenkins The Pipeline Plugin The Pipeline Plugin (cont'd) Defining a Pipeline A Pipeline Example Pipeline Example (cont'd) Parallel Execution Creating a Pipeline Invoking the Pipeline Interacting with the Pipeline Best Practices for Jenkins Best Practices - Secure Jenkins Best Practices - Backups Best Practices - Reproducible Builds Best Practices - Testing and Reports Best Practices - Large Systems Best Practices - Distributed Jenkins Additional course details: Nexus Humans Introduction to Jenkins / Jenkins Quick Start (TTDV7520) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Introduction to Jenkins / Jenkins Quick Start (TTDV7520) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for Application Consultant Data Consultant / Manager Developer Consultant Technology Consultant Program / Project Manager Business Analyst Developer User Business Process Owner / Team Lead / Power User Overview This course will prepare you to: Outline SAP Transportation Management business processes Identify and examine the SAP TM building blocks necessary for processing shipments of goods. Engage in Transportation network maintenance, order/requirements integration and management, transportation planning, shipment execution, and freight invoicing and settlement. Use both the SAP ERP and SAP TM systems using the NetWeaver Business Client interface This course will help you to prepare for the blueprinting stage of your SAP Transportation Management implementation or enable you to use the system in your role as a business user. You will gain an overview of the key business transactions and system capabilities to enable you to design the processes you will use within your own organization. You will learn how SAP TM can help you to support Order Management, Transportation Planning, Subcontracting, Execution, Charge Calculation and Settlement. This course is the mandatory foundational prerequisite for all follow-on SAP TM training courses. SAP Transportation Management (SAP TM) Evaluating SAP Transportation Management Evaluating the SAP TM System Landscape SAP TM User Interface Identifying NetWeaver Business Client Components Personalizing Object Worklists Transportation Management Master Data Identifying Master Data Requirements for SAP TM Evaluating the Organizational Structures Used in SAP TM Defining Conditions Determining Freight Incompatibilities Determining Dangerous Goods Shipping Requirements Transportation Order Management Triggering the Transportation Management Process Integrating SAP ERP with SAP TM Managing the Freight Forwarding Process Booking Capacities Transportation Planning Defining the Transportation Planning Process Viewing Freight Units Building Packages Defining Selection Profiles Determining Planning Profiles Accessing the Transportation Cockpit Creating Transportation Proposals Creating Freight Orders Optimizing Loads Transportation Execution Performing Carrier Selection Tendering Freight Orders Triggering Delivery Creation from SAP TM Executing Transportation in SAP ERP Integration between SAP TM and SAP EWM Generating Outputs Monitoring Transportation Events Exporting Freight Orders Analyzing Transportation Management Performance Charge Calculation and Freight Settlement Managing Charge Calculation Master Data Calculating Supplier Charges in Freight Orders Settling Supplier Freight Charges Calculating and Settling Customer Charges in Forwarding Orders Distributing Costs Settling Freight Charges in Group Logistics Companies Managing Freight Contracts

Duration 4 Days 24 CPD hours This course is intended for A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out-of-the-box capabilities, codeless extensibility, application, and service integrations. Overview Install and configure the customer service app Identify common customer service scenarios Complete a case resolution process Analyze customer service data Automate case management record processing Create and use knowledge articles Create and use entitlements and service level agreements Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up time to dedicate where a greater impact can be made, directly with customers. Our team of globally recognized experts take students step by step, from creating cases, to interacting with customers, to resolving those cases. Once those cases are resolved, students will learn from data analysis the key details to help resolve similar cases faster or avoid new issues altogether. Customer Service Overview Lesson 1: Create case records Lesson 2: Related service apps Lesson 3: Analytics for service Lesson 4: AI for service Lesson 5: Configuring customer service Lesson 6: Module summary Case Management Lesson 1: Case management overview Lesson 2: Creating case records Lesson 3: Queue management Lesson 4: Case routing Lesson 5: Resolving cases Lesson 6: Module summary Service Level Agreements and Entitlements Lesson 1: SLA and entitlement overview Lesson 2: Create and manage entitlements Lesson 3: Create and manage S Knowledge Management Lesson 1: Knowledge management overview Lesson 2: Authoring and organizing Lesson 3: Use knowledge content Lesson 4: Manage knowledge content Lesson 5: Module summary Additional course details: Nexus Humans MB-230T01 Dynamics 365 for Customer Engagement for Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MB-230T01 Dynamics 365 for Customer Engagement for Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for After taking this course, you should be able to: Describe cloud architecture, administration, and licensing Understand hardware and features of all product families Implement best practices for troubleshooting and when to contact support Overview After taking this course, you should be able to: Implement core configurations for a full stack solution in the Meraki Dashboard Deploy foundational Meraki product features to meet basic IT requirements Understand and leverage essential Meraki Dashboard tools for troubleshooting The Engineering Cisco Meraki Solutions Part 1 (ECMS1) v2.1 is an introductory course that equips you with the technical knowledge and skills to confidently operate Cisco Meraki solutions as a unified management system of an entire network from a centralized dashboard. Through a full day of instruction including live demos and guided lab practice, you will learn how to implement core configurations for a full stack solution in the Meraki Dashboard and leverage essential Meraki Dashboard tools to enforce device security policies, deploy software and apps, and perform remote, live troubleshooting on managed devices. This is the first of two courses that prepare you for the Cisco Meraki Solutions Specialist certification exam. Describing the Cloud and the Cisco Meraki Dashboard Single Pane of Glass Management Cisco Meraki Full Stack Capabilities Describing Cisco Meraki Products and Administration Cisco Meraki MX Security and SD-WAN Appliance Cisco Meraki MS Switches Describing Cisco Meraki Troubleshooting Cisco Meraki Dashboard Sync and Real-Time Tools Integration of Cisco Meraki Monitoring and Troubleshooting Tools in Existing Systems

Duration 1 Days 6 CPD hours This course is intended for Business decision-makers: directors (managers of managers), managers of individual contributors (ICs) or ICs working in non-IT functions/divisions (such as finance, marketing, sales, HR, product design) interested in understanding the applications of Google?s cloud technology for business improvement opportunities and transformational project(s). Through this interactive training, you?ll learn about core cloud business drivers?specifically Google?s cloud?and gain the knowledge/skills to determine if business transformation is right for you and your team, and build short and long-term projects using the ?superpowers? of cloud accordingly. You?ll also find several templates, guides, and resource links through the supplementary student workbook to help you build a custom briefing document to share with your leadership, technical teams or partners. Why cloud technology is revolutionizing business This module introduces cloud technology as a paradigm shift and explains how it?s irrevocably transforming business globally. It defines the fundamental building blocks of cloud technology?compute power and data?and what they mean for you and your business. And finally, it reveals how these building blocks help to create five superpowers using concrete use cases of their transformative abilities for business, education, and government sectors. Foster an innovation culture Cloud is not just about a technological transformation; it's a business and cultural transformation, too. This module explores how the superpowers of the cloud are brought to life through people. It looks specifically at how to organically create and scale innovation through culture and business practices. It offers key principles, drawing examples from Google?s success and real world scenarios, that you can apply in your day-to-day operations. Define the ideal business transformation challenge Previous modules describe the journey with cloud technology to include business and cultural changes as well. This module sets the groundwork to build a transformational solution using cloud technology for your role or your business. This process starts with distinguishing between scaled improvements and transformations. Next, the module demonstrates how to write an ideal challenge question and use insights generated from a data ecosystem to address the challenge. Finally, it introduces a framework that you can use to assess and refine your challenge ideas, preparing you to build a business case in a later module. Build trust with availability, security, and compliance This module addresses common concerns about data privacy and security when migrating to the cloud. It defines key terms - privacy, security, compliance, and reliability - and reveals today?s top cybersecurity challenges and threats. It discusses how data security and compliance can be maintained when data is in the cloud, as illustrated by the Shared Responsibility Model. And finally, it uses a concrete example to explain how learners can build a high-level security program in their own organization. Build a business case for your transformation challenge This module explains how to identify the most transformative solution for your business challenge. It then breaks down steps to achieve the transformational solution through creating smaller projects and plotting them onto a transformation roadmap. It describes how to use the data ecosystem you mapped in a previous module to support your overall project. Finally, it explains step by step how to build a business case and gives tips to help you pitch your project idea to gain buy-in from leadership, teams, and technical partners. Additional course details: Nexus Humans Business Transformation with Google Cloud training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Business Transformation with Google Cloud course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for In order to be successful in this class, incoming attendees are required to have current, hands-on experience in developing basic web applications, and be versed in HTML5, CSS3 and JavaScript. This is an introductory level Angular development course but an intermediate level web development class, designed for experienced web developers that need to further extend their skills in web development Overview Working within in an engaging, hands-on learning environment, guided by our expert team, attendees will learn to: What Angular is and why should you use it How Angular reduces the amount of code that you must write to add rich functionality to both existing and new web pages What TypeScript is, why it is useful, and how to use it with Angular How to facilitate development and deployment using Angular CLI How to work with the various aspects of the Angular architecture to implement clean, responsive web interfaces How Routers can support navigation within a Single Page Application What the best practices are for using Angular so that it works unobtrusively and performs well How to use Angular with HTTP to support JSON, REST, and other services Best practices for Angular so that it works unobtrusively and performs well Angular is one of the most popular JavaScript frameworks for creating web and native mobile applications. This introductory course thoroughly explores the latest Angular features and advances, demonstrating how to solve the traditional challenges of JavaScript web application development. You will build custom components, using application routes, form validation, and unit-testing and delve into component-driven development with Angular components. Angular Overview Overview of Angular Architecture Getting Started with Angular Getting Started with TypeScript Bootstrapping with Angular CLI Angular Project Structure Unit Testing with Angular Testing and Angular Working with Angular Components and Events Third Party Libraries Dynamic Views Pipes Angular Forms Forms and the Forms API Single Page Applications and Routes Single Page Applications Services and Dependency Injection Modules Using RESTful Services Overview of REST Angular and REST Angular Best Practices Angular Style Guide What is New in Angular 9 Additional Topics (Time Permitting) Lesson: ES6+ Sass and SCSS for Angular and Material

Duration 5 Days 30 CPD hours This course is intended for This course provides an immersive learning experience for business and technical professionals who need a thorough understanding of the CMMC program. It does this by taking the point of view of a CMMC Certified Professional. Students might consider taking this course to learn more about the overall CMMC program, how DoD contractors are assessed, and how to help their organizations prepare for a CMMC Assessment. Overview In this course, you will learn about the CMMC Model, framework, context, and application within the DoD, as well as the expectations and requirements imposed upon organizations that do business with the DoD. You will: Identify the threats to the Defense Supply Chain and the established regulations and standards for managing the risk. Identify the sensitive information that needs to be protected within the Defense Supply Chain and how to manage it. Describe how the CMMC Model ensures compliance with federal acquisitions regulations. Identify responsibilities of the Certified CMMC Professional, including appropriate ethical behavior. Establish the Certification and Assessment scope boundaries for evaluating the systems that protect regulated information. Prepare the OSC for an Assessment by evaluating readiness. Use the CMMC Assessment Guides to determine and assess the Evidence for practices. Implement and evaluate practices required to meet CMMC Level 1. Identify the practices required to meet CMMC Level 2. Work through the CMMC Assessment process. The Cybersecurity Maturity Model Certification (CMMC), managed by The Cyber AB (formerly known as the CMMC Accreditation Body or the CMMC-AB), is a program through which an organization's cybersecurity program maturity is measured by their initial and ongoing compliance with applicable cybersecurity practices, as well as their integration of corresponding policies and plans into their overall business operations. Once rule-making has concluded and CMMC 2.0 has been implemented, all organizations providing products or services to the United States Department of Defense (DoD) must comply with the requirements of their applicable CMMC Level. This course provides a complete review of the key elements of this important program. Lesson 1: Managing Risk within the Defense Supply Chain Topic A: Identify Threats to the Defense Supply Chain Topic B: Identify Regulatory Responses against Threats Lesson 2: Handling Sensitive Information Topic A: Identify Sensitive Information Topic B: Manage the Sensitive Information Lesson 3: Ensuring Compliance through CMMC Topic A: Describe the CMMC Model Architecture Topic B: Define the CMMC Program and Its Ecosystem Topic C: Define Self-Assessments Lesson 4: Performing CCP Responsibilities Topic A: Identify Responsibilities of the CCP Topic B: Demonstrate Appropriate Ethics and Behavior Lesson 5: Scoping Certification and Assessment Boundaries Topic A: Use the CMMC Assessment Scope Documentation Topic B: Get Oriented to the OSC Environment Topic C: Determine How Sensitive Information Moves Topic D: Identify Systems in Scope Topic E: Limit Scope Lesson 6: Preparing the OSC Topic A: Foster a Mature Cybersecurity Culture Topic B: Evaluate Readiness Lesson 7: Determining and Assessing Evidence Topic A: Determine Evidence Topic B: Assess the Practices Using the CMMC Assessment Guides Lesson 8: Implementing and Evaluating Level 1 Topic A: Identify CMMC Level 1 Domains and Practices Topic B: Perform a CMMC Level 1 Gap Analysis Topic C: Assess CMMC Level 1 Practices Lesson 9: Identifying Level 2 Practices Topic A: Identify CMMC Level 2 Practices Lesson 10: Working through an Assessment Topic A: Identify Assessment Roles and Responsibilities Topic B: Plan and Prepare the Assessment Topic C: Conduct the Assessment Topic D: Report the Assessment Results Topic E: Conduct the CMMC POA&M Close-Out Assessment

Duration 5 Days 30 CPD hours This course is intended for Anyone responsible for maintaining, installing or migrating DB2 10 for z/OS to DB2 11 for z/OS, or installing DB2 11 for z/OS. Overview After completing this course, you should be able to:Prepare z/OS TSO environment to run the Install CLISTProvide appropriate parameters for the Install CLISTExecute the Install CLISTDefine DB2 10 for z/OS Define VSAM catalog and aliasDefine system data sets and databasesInitialize system data sets and databasesDefine DB2 10 for z/OS initialization parametersDefine user authorization exitsRecord DB2 11 for z/OS data to SMFEstablish subsystem securityVerify the DB2 10 for z/OS installationUpdate subsystem parametersCreate a new subsystem parameter moduleMigrate DB2 10 for z/OS to DB2 11 for z/OS Conversion ModeEnable DB2 11 for z/OS New Function ModeVerify migrationConvert the BSDS and Catalog/Directory to 10-byte RBA and LRSN usage This course is for installers of DB2 10 z/OS and/or migration to DB2 11 for z/OS using the Install CLIST. The participants are involved in lectures that explain DB2 11 components and pointers, and the processes used to install or migrate from DB2 10. Course Outline Installation preparation for DB2 10 for z/OS Installation CLIST Installing the DB2 10 subsystem Verification of DB2 10 with the sample applications Performing parameter update Migrating to DB2 11 conversion mode DB2 10 enabling-new-function and new-function modes Verification of DB2 11 with the sample applications 10-byte RBA and LRSN (new) Additional course details: Nexus Humans CV862 IBM DB2 11 for zOS Implementation Workshop training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CV862 IBM DB2 11 for zOS Implementation Workshop course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Account manager Deployment engineer Deployment project manager Sales engineer Overview After taking this course, you should be able to: Describe CCE flows and processes required to support and troubleshoot the PCCE deployment Introduce the many diagnostic tools available to the engineer responsible for troubleshooting a PCCE environment Apply troubleshooting tools and techniques to address issues with CCE Certificates, Cisco Finesse, and PCCE Deployment The Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco© PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues CCE Flows and Process Review Troubleshooting and Support Methodology PCCE Component Review PCCE Call Flow Review CCE Diagnostic Tools Diagnostic Framework Suite Run Analysis Manager Run Unified System Command-Line Interface (CLI) Troubleshooting CCE Troubleshoot Certificates Troubleshoot Cisco Finesse Troubleshoot a PCCE Deployment Additional course details: Nexus Humans Cisco Troubleshooting Cisco Contact Center Enterprise v1.0 (CCET) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Troubleshooting Cisco Contact Center Enterprise v1.0 (CCET) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers System engineers Customers deploying and maintaining Cisco Unified Contact Center Express products. Overview Upon completing this course, the learner will be able to meet these overall objectives: Provide a comprehensive overview of the Cisco Unified Contact Center Express product suite. This overview will cover descriptions of the product, compatibility, and hardware and software options, architecture, and sizing and ordering tools. Provide a complete description of the Cisco Unified CCX installation process, the configuration required with an overview of most common configuration web pages, and describe the call flow processes needed to establish a call on Cisco Unified CCX. Describe the Cisco Unified CCX script editor, how it is installed and how to implement common IVR scripting techniques. Provide a comprehensive view of Cisco Unified CCX ACD operations to include basic contact center build-up, scripting, agent and supervisor desktop configurations, advanced scripting topics, and reporting. Describe how to install, configure and use features found in Cisco Unified CCX Premium such as, Remote Monitoring, Outbound Dialer, Agent Email, Agent Web Chat, and Automatic Speech Recognition (ASR) and Text-to-Speech (TTS). Understand how to maintain and monitor a Cisco Unified CCX system This course, Deploying Cisco© Unified Contact Center Express (UCCXD) v6.0, provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. Cisco Unified CCX Product Overview Cisco Unified CCX Product Packages Cisco Unified CCX Architecture Designing Cisco Unified CCX Cisco Unified CCX Installation and Configuration Installing Cisco Unified CCX Managing Cisco Unified CCX Configuring Basic Properties of Cisco Unified CCX Cisco Unified CCX Scripting Understanding Script Editor Basics Creating a Basic IVR Script Prompting and Collecting Information Accessing an External Database Making Decisions Confirming Caller Input Cisco Unified CCX ACD Operations Implementing Cisco Unified CCX