Overview The eight 1/2 day Support Manager course is uniquely created to provide training on the fundamentals of management relative to the support environment, and to enhance the inherent skills and knowledge of the support manager. This course focuses specifically on the most common management elements that occur in the technical support centre including, managing customer satisfaction, operations and team performance management and facilitating a team while managing a dynamic service product. This course offers support managers the opportunity to develop and refine their technology support leadership skills enabling them to effectively manage the challenges of the most complex support centres. Who Should Attend The Support Manager course is for managers who have at least six months management experience and have received some basic management training. Requirements The course begins with a review and quiz on a set of pre-class reading materials. These materials are sent to each participant two weeks prior to the class start date. Participants are strongly encouraged to register at least two weeks in advance to allow time to complete these pre-class assignments. Each participant is required to bring the pre-class reading materials as well as a notebook computer with a USB port and with Microsoft Excel, Word and PowerPoint installed. These will be used as tools during the course. All other materials and tools will be provided. Homework is assigned for most evenings of the course. Please plan for study time outside of class. Some of the training objectives… Manage dynamics of change within the support centre Enhance leadership skills Effective staff utilisation Increase support centre morale and retention
Cloud+ is an intermediate-level Network Specialist certification. The median?annual salary for a Cloud+ certified techie is around $74k, and there are?currently over 50,000 job postings for Cloud+ specialists in the US.?This course will help you to get up and running with cloud computing fundamentals and prepare for the CV0-002 exam.
SAFe® Scrum Master: In-House Training Build your skills as a high-performing team member of an Agile Release Train (ART) and prepare to support the facilitation of team and program events when you become a SAFe® 5 Scrum Master (SSM). In this course, you'll gain an understanding of the role of Scrum Master in a SAFe® enterprise. Unlike traditional Scrum Master training that focuses on the fundamentals of team-level Scrum, the SAFe® Scrum Master course explores the role of the Scrum Master in the context of the entire enterprise and prepares you to successfully plan and execute the Program Increment (PI), the primary enabler of alignment throughout all levels of a SAFe® organization. What you will Learn To perform the role of a SAFe® Scrum Master, attendees should be able to: Describe Scrum in a SAFe® enterprise Facilitate Scrum events Facilitate effective Iteration execution Support effective Program Increment execution Support relentless improvement Coach Agile teams for maximum business results Support DevOps implementation Build a high-performing ART by becoming a servant leader and coach Develop an action plan to continue your learning journey Introducing Scrum in SAFe® Characterizing the role of the Scrum Master Experiencing Program Increment planning Facilitating Iteration execution Finishing the Program Increment Coaching the Agile team
SAFe® Advanced Scrum Master: In-House Training Prepare to step into a SAFe® leadership role and learn how to facilitate Agile team, program, and enterprise success by becoming a SAFe® 5 Advanced Scrum Master (SASM). This course prepares current Scrum Masters for their leadership role in facilitating Agile team, program, and enterprise success in a SAFe® implementation. Explore facilitation of cross-team interactions in support of program execution and relentless improvement. Expand the Scrum paradigm with an introduction to scalable engineering and DevOps practices, the application of Kanban to facilitate the flow of value, and supporting interactions with architects, product management, and other critical stakeholders. Learn actionable tools for building high-performing teams and explore practical ways of addressing Agile and Scrum anti-patterns in the enterprise. What you will Learn To perform the role of a SAFe® Advanced Scrum Master, you should be able to: Apply SAFe® principles to facilitation, enablement, and coaching in a multi-team environment Build a high-performing team and foster relentless improvement at scale Address Agile and Scrum anti-patterns Support the adoption of engineering practices, DevOps, and Agile architecture Learn to apply Kanban and Extreme Programming (XP) frameworks to optimize flow and improve the team's work Facilitate program planning, execution, and delivery of end-to-end systems value Support learning through participation in communities of practice and innovation cycles Exploring the Scrum Master role in the SAFe® enterprise Applying SAFe® Principles: A Scrum Master's perspective Exploring Agile and Scrum anti-patterns Facilitating program execution Improving flow with Kanban and XP Building high-performing teams Improving program performance with Inspect and Adapt
This module aims to develop knowledge and understanding of customs procedures associated with international trade. The module includes trade agreements, tariffs and taxes, immigration, intellectual property rights, clearance procedures, transport regulations, sanitary and Phyto-sanitary measures, customs valuation, preference systems and anti-dumping measures.
The Internet of Things (IoT) promises a wide range of benefits for industry, energy and utility companies, municipalities, healthcare, and consumers. Data can be collected in extraordinary volume and detail regarding almost anything worth measuring, such as public health and safety, the environment, industrial and agricultural production, energy, and utilities.
Course Overview A survey in the Uk shows that the total number of skills required for a single job has increased by 10% year-over-year since 2017. Furthermore, one in three skills in an average 2017 job posting are already obsolete. Due to ongoing business disruption and rapidly evolving needs, emerging skills gaps have accelerated due to the COVID-19 pandemic. And to help you bridge that gap, Course Cloud has prepared this comprehensive IT: IT Support & It Security online course. IT: IT Support & It Security covers a collection of necessary skills required to help you achieve your goals. In addition, our industry professionals will guide you through the process of establishing a solid foundation in IT: IT Support & It Security. The IT: IT Support & It Security course is broken down into manageable sections, each of which will provide you with a new level of expertise. Our exclusive training in IT: IT Support & It Security will equip you with the skills required to set yourself up for career success. The IT: IT Support & It Security provides internationally accepted certification upon successful completion. This certificate will add value to your resume and let you stand out among your peers. So enrol now and work your way towards becoming a highly sought-after professional at IT: IT Support & It Security.
Course Overview Learn the logistics of advanced coding by using the world's most popular programming language with this course on Computer Science with Python. Trying to understand the theories of computation, algorithms, and technology can be challenging, even for the most adept IT technician. This advanced training will help anyone excel in coding and programming practices, taking your IT capabilities to whole new levels. This specialised Python tuition can assist even experienced computer scientists gain a greater understanding of the complexities and mathematical theories that drive all software and software platforms. The instructor provides complete guidance and support, along with regular assessments and quizzes to ensure that crucial knowledge has been embedded. The tutorial presents this complex subject matter in a way that will improve your computer skills significantly. This best selling Computer Science With Python has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Computer Science With Python is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Computer Science With Python is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Computer Science With Python is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Computer Science With Python, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Computer Science With Python will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Computer Science With Python to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.
Course Overview Learn how to make useful digital representations of complex patterns and statistics by taking this Computer Simulation of Realistic Mathematical Models Level 2 course. This intuitive course uses real-world examples to teach you how data can be transformed into online recreations, which can then be more easily understood and changed for research purposes. You'll be capable of turning a complex set of results into simplified visual models, guided by expert tuition and step-by-step instructions. This Computer Simulation tutorial empowers sophisticated cross-platform computational packages and programming languages to be used in imaginative ways. This will allow the construction of two models on factual data and genuine results. Gaining the ability to perfect these projects will bring the talent to produce further models of this type. You will soon be able to use your capabilities in a wealth of presentations and other projects. This best selling Computer Simulation of Realistic Mathematical Models Level 2 has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Computer Simulation of Realistic Mathematical Models Level 2 is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Computer Simulation of Realistic Mathematical Models Level 2 is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Computer Simulation of Realistic Mathematical Models Level 2 is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Computer Simulation of Realistic Mathematical Models Level 2, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Computer Simulation of Realistic Mathematical Models Level 2 will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Computer Simulation of Realistic Mathematical Models Level 2 to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.
The CASP certification is an international, vendor-neutral exam that proves competency in enterprise security; risk management; research and analysis; and integration of computing, communications, and business disciplines. The exam covers the technical knowledge and skills required to conceptualize, design, and engineer secure solutions across complex enterprise environments. It involves applying critical thinking and judgment across a broad spectrum of security disciplines to propose and implement solutions that map to enterprise drivers. The CompTIA Advanced Security Practitioner certification was accredited by the International Organization for Standardization (ISO) and the American National Standards Institute (ANSI) on Dec. 13, 2011.