Are you working in Customer Service department? Are you doing your job as a telephone operator? Or are you in mass communication field?Do you want to make your customers happy? This course is designed for the learners who want to know the basics of customer service. Our customer service course intends to introduce you to the basics of customer service and translates that knowledge into practical application. You will come away from this customer service course knowing how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance their work experience. You will also explore all the different elements of excellent customer service and what you need to do to make it an integral part of your business and your reputation. Course Highlights Certified Customer Service Skills Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Certified Customer Service Skills Training into 3 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 3 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Certified Customer Service Skills Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Certified Customer Service Skills Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Certified Customer Service Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Customer Service Basics Customer Service Skills Training Templates FREE 01:00:00 Customer Service & Retention Checklist FREE 01:00:00 Customer Service Checklist 01:00:00 Customer Service First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Mock Exam Mock Exam- Certified Customer Service Skills Training 00:20:00 Final Exam Final Exam- Certified Customer Service Skills Training 00:20:00
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This course covers the important topics needed to pass the AWS Certified Data Analytics-Specialty exam (AWS DAS-C01). You will learn about Kinesis, EMR, DynamoDB, and Redshift, and get ready for the exam by working through quizzes, exercises, and practice exams, along with exploring essential tips and techniques.
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Are you ready to be at the helm, steering the ship into a realm where data is the new gold? In the infinite world of data, where information spirals at breakneck speed, lies a universe rich in potential and discovery: the domain of Data Science and Visualisation. This 'Certificate in Data Science and Visualisation with Machine Learning at QLS Level 3' course unravels the wonders of extracting meaningful insights using Python, the worldwide leading language of data experts. Harnessing the strength of Python, you'll delve deep into data analysis, experience the finesse of visualisation tools, and master the art of Machine Learning. The need to understand, interpret, and act on this data has become paramount, with vast amounts of data increasing the digital sphere. Envision a canvas where raw numbers are transformed into visually compelling stories, and machine learning models foretell future trends. This course provides a meticulous pathway for anyone eager to learn the data representation paradigms backed by Python's robust libraries. Dive into a curriculum rich with analytical explorations, visual artistry, and machine learning predictions. Learning Outcomes Understanding the foundations and functionalities of Python, focusing on its application in data science. Applying various Python libraries like NumPy and Pandas for effective data analysis. Demonstrating proficiency in creating detailed visual narratives using tools like matplotlib, Seaborn, and Plotly. Implementing Machine Learning algorithms in Python using scikit-learn, ranging from regression models to clustering techniques. Designing and executing a holistic data analysis and visualisation project, encapsulating all learned techniques. Exploring advanced topics, encompassing recommender systems and natural language processing with Python. Attaining the confidence to independently analyse complex data sets and translate them into actionable insights. Video Playerhttps://studyhub.org.uk/wp-content/uploads/2021/03/Data-Science-and-Visualisation-with-Machine-Learning.mp400:0000:0000:00Use Up/Down Arrow keys to increase or decrease volume. Why buy this Certificate in Data Science and Visualisation with Machine Learning at QLS Level 3? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Certificate in Data Science and Visualisation with Machine Learning at QLS Level 3 Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Certificate in Data Science and Visualisation with Machine Learning at QLS Level 3 course for? Aspiring data scientists aiming to harness the power of Python. Researchers keen to enrich their analytical and visualisation skills. Analysts aiming to add machine learning to their toolkit. Developers striving to integrate data analytics into applications. Business professionals desiring data-driven decision-making capabilities. Career path Data Scientist: £55,000 - £85,000 Per Annum Machine Learning Engineer: £60,000 - £90,000 Per Annum Data Analyst: £30,000 - £50,000 Per Annum Data Visualisation Specialist: £45,000 - £70,000 Per Annum Natural Language Processing Specialist: £65,000 - £95,000 Per Annum Business Intelligence Developer: £40,000 - £65,000 Per Annum Prerequisites This Certificate in Data Science and Visualisation with Machine Learning at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning. This Certificate in Data Science and Visualisation with Machine Learning at QLS Level 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Welcome, Course Introduction & overview, and Environment set-up Welcome & Course Overview 00:07:00 Set-up the Environment for the Course (lecture 1) 00:09:00 Set-up the Environment for the Course (lecture 2) 00:25:00 Two other options to setup environment 00:04:00 Python Essentials Python data types Part 1 00:21:00 Python Data Types Part 2 00:15:00 Loops, List Comprehension, Functions, Lambda Expression, Map and Filter (Part 1) 00:16:00 Loops, List Comprehension, Functions, Lambda Expression, Map and Filter (Part 2) 00:20:00 Python Essentials Exercises Overview 00:02:00 Python Essentials Exercises Solutions 00:22:00 Python for Data Analysis using NumPy What is Numpy? A brief introduction and installation instructions. 00:03:00 NumPy Essentials - NumPy arrays, built-in methods, array methods and attributes. 00:28:00 NumPy Essentials - Indexing, slicing, broadcasting & boolean masking 00:26:00 NumPy Essentials - Arithmetic Operations & Universal Functions 00:07:00 NumPy Essentials Exercises Overview 00:02:00 NumPy Essentials Exercises Solutions 00:25:00 Python for Data Analysis using Pandas What is pandas? A brief introduction and installation instructions. 00:02:00 Pandas Introduction 00:02:00 Pandas Essentials - Pandas Data Structures - Series 00:20:00 Pandas Essentials - Pandas Data Structures - DataFrame 00:30:00 Pandas Essentials - Handling Missing Data 00:12:00 Pandas Essentials - Data Wrangling - Combining, merging, joining 00:20:00 Pandas Essentials - Groupby 00:10:00 Pandas Essentials - Useful Methods and Operations 00:26:00 Pandas Essentials - Project 1 (Overview) Customer Purchases Data 00:08:00 Pandas Essentials - Project 1 (Solutions) Customer Purchases Data 00:31:00 Pandas Essentials - Project 2 (Overview) Chicago Payroll Data 00:04:00 Pandas Essentials - Project 2 (Solutions Part 1) Chicago Payroll Data 00:18:00 Python for Data Visualization using matplotlib Matplotlib Essentials (Part 1) - Basic Plotting & Object Oriented Approach 00:13:00 Matplotlib Essentials (Part 2) - Basic Plotting & Object Oriented Approach 00:22:00 Matplotlib Essentials (Part 3) - Basic Plotting & Object Oriented Approach 00:22:00 Matplotlib Essentials - Exercises Overview 00:06:00 Matplotlib Essentials - Exercises Solutions 00:21:00 Python for Data Visualization using Seaborn Seaborn - Introduction & Installation 00:04:00 Seaborn - Distribution Plots 00:25:00 Seaborn - Categorical Plots (Part 1) 00:21:00 Seaborn - Categorical Plots (Part 2) 00:16:00 Seborn-Axis Grids 00:25:00 Seaborn - Matrix Plots 00:13:00 Seaborn - Regression Plots 00:11:00 Seaborn - Controlling Figure Aesthetics 00:10:00 Seaborn - Exercises Overview 00:04:00 Seaborn - Exercise Solutions 00:19:00 Python for Data Visualization using pandas Pandas Built-in Data Visualization 00:34:00 Pandas Data Visualization Exercises Overview 00:03:00 Panda Data Visualization Exercises Solutions 00:13:00 Python for interactive & geographical plotting using Plotly and Cufflinks Plotly & Cufflinks - Interactive & Geographical Plotting (Part 1) 00:19:00 Plotly & Cufflinks - Interactive & Geographical Plotting (Part 2) 00:14:00 Plotly & Cufflinks - Interactive & Geographical Plotting Exercises (Overview) 00:11:00 Plotly & Cufflinks - Interactive & Geographical Plotting Exercises (Solutions) 00:37:00 Capstone Project - Python for Data Analysis & Visualization Project 1 - Oil vs Banks Stock Price during recession (Overview) 00:15:00 Project 1 - Oil vs Banks Stock Price during recession (Solutions Part 1) 00:18:00 Project 1 - Oil vs Banks Stock Price during recession (Solutions Part 2) 00:18:00 Project 1 - Oil vs Banks Stock Price during recession (Solutions Part 3) 00:17:00 Project 2 (Optional) - Emergency Calls from Montgomery County, PA (Overview) 00:03:00 Python for Machine Learning (ML) - scikit-learn - Linear Regression Model Introduction to ML - What, Why and Types.. 00:15:00 Theory Lecture on Linear Regression Model, No Free Lunch, Bias Variance Tradeoff 00:15:00 scikit-learn - Linear Regression Model - Hands-on (Part 1) 00:17:00 scikit-learn - Linear Regression Model Hands-on (Part 2) 00:19:00 Good to know! How to save and load your trained Machine Learning Model! 00:01:00 scikit-learn - Linear Regression Model (Insurance Data Project Overview) 00:08:00 scikit-learn - Linear Regression Model (Insurance Data Project Solutions) 00:30:00 Python for Machine Learning - scikit-learn - Logistic Regression Model Theory: Logistic Regression, conf. mat., TP, TN, Accuracy, Specificityetc. 00:10:00 scikit-learn - Logistic Regression Model - Hands-on (Part 1) 00:17:00 scikit-learn - Logistic Regression Model - Hands-on (Part 2) 00:20:00 scikit-learn - Logistic Regression Model - Hands-on (Part 3) 00:11:00 scikit-learn - Logistic Regression Model - Hands-on (Project Overview) 00:05:00 scikit-learn - Logistic Regression Model - Hands-on (Project Solutions) 00:15:00 Python for Machine Learning - scikit-learn - K Nearest Neighbors Theory: K Nearest Neighbors, Curse of dimensionality . 00:08:00 scikit-learn - K Nearest Neighbors - Hands-on 00:25:00 scikt-learn - K Nearest Neighbors (Project Overview) 00:04:00 scikit-learn - K Nearest Neighbors (Project Solutions) 00:14:00 Python for Machine Learning - scikit-learn - Decision Tree and Random Forests Theory: D-Tree & Random Forests, splitting, Entropy, IG, Bootstrap, Bagging. 00:18:00 scikit-learn - Decision Tree and Random Forests - Hands-on (Part 1) 00:19:00 scikit-learn - Decision Tree and Random Forests (Project Overview) 00:05:00 scikit-learn - Decision Tree and Random Forests (Project Solutions) 00:15:00 Python for Machine Learning - scikit-learn -Support Vector Machines (SVMs) Support Vector Machines (SVMs) - (Theory Lecture) 00:07:00 scikit-learn - Support Vector Machines - Hands-on (SVMs) 00:30:00 scikit-learn - Support Vector Machines (Project 1 Overview) 00:07:00 scikit-learn - Support Vector Machines (Project 1 Solutions) 00:20:00 scikit-learn - Support Vector Machines (Optional Project 2 - Overview) 00:02:00 Python for Machine Learning - scikit-learn - K Means Clustering Theory: K Means Clustering, Elbow method .. 00:11:00 scikit-learn - K Means Clustering - Hands-on 00:23:00 scikit-learn - K Means Clustering (Project Overview) 00:07:00 scikit-learn - K Means Clustering (Project Solutions) 00:22:00 Python for Machine Learning - scikit-learn - Principal Component Analysis (PCA) Theory: Principal Component Analysis (PCA) 00:09:00 scikit-learn - Principal Component Analysis (PCA) - Hands-on 00:22:00 scikit-learn - Principal Component Analysis (PCA) - (Project Overview) 00:02:00 scikit-learn - Principal Component Analysis (PCA) - (Project Solutions) 00:17:00 Recommender Systems with Python - (Additional Topic) Theory: Recommender Systems their Types and Importance 00:06:00 Python for Recommender Systems - Hands-on (Part 1) 00:18:00 Python for Recommender Systems - - Hands-on (Part 2) 00:19:00 Python for Natural Language Processing (NLP) - NLTK - (Additional Topic) Natural Language Processing (NLP) - (Theory Lecture) 00:13:00 NLTK - NLP-Challenges, Data Sources, Data Processing .. 00:13:00 NLTK - Feature Engineering and Text Preprocessing in Natural Language Processing 00:19:00 NLTK - NLP - Tokenization, Text Normalization, Vectorization, BoW. 00:19:00 NLTK - BoW, TF-IDF, Machine Learning, Training & Evaluation, Naive Bayes 00:13:00 NLTK - NLP - Pipeline feature to assemble several steps for cross-validation 00:09:00 Resources Resources - Data Science and Visualisation with Machine Learning 00:00:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00