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Duration 5 Days 30 CPD hours This course is intended for This course is for network professionals who need to learn the techniques to implement, configure, monitor, and support Service Provider VPN solutions based on MPLS backbones. Network administrators Network engineers Network supervisors Network managers Network Operations Center (NOC) personnel Network designers Network architects Channel partners Overview After taking this course, you should be able to: Describe VPN concepts and operation in a Service Provider environment Implement Layer 3 MPLS VPN operations in a Service Provider environment Implement Layer 3 Inter-domain MPLS VPN services traversing multiple Service Providers Implement Layer 3 Multicast MPLS VPN operations in a Service Provider environment Troubleshoot typical issues in Layer 3 MPLS VPN environments Implement Layer 2 VPN operations in a Service Provider environment Troubleshoot Layer 2 VPN issues in a Service Provider network Implement MPLS VPN solutions for IPv6 environments Troubleshoot MPLS VPN solutions for IPv6 environments The Implementing Cisco Service Provider VPN Services (SPVI) 5-day course prepares you to manage end-customer Virtual Private Network (VPN) environments built over a common service provider Multiprotocol Label Switching (MPLS) backbone. You will complete hands-on labs to reinforce MPLS VPN fundamental concepts, benefits, and classification, MPLS components, MPLS control plane and data plane operations, MPLS VPN routing using Virtual Routing and Forwarding (VRF), Layer 2 and Layer 3 MPLS VPNs, IPv6 MPLS VPN implementations, IP Multicast VPNs, and shared services VPNs. The course also covers solutions for deploying MPLS VPN crossing multiple Service Provider domains that improve the use of network bandwidth.The course qualifies for 40 Cisco Continuing Education credits (CE) towards recertification.This course prepares you for the 300-515 Implementing Cisco© Service Provider VPN Services (SPVI) exam. By passing this exam, you earn the Cisco Certified Specialist - Service Provider VPN Services Implementation certification, and you satisfy the concentration exam requirement for the CCNP© Service Provider certification.This course will help you:Gain valuable skills in reinforcing MPLS VPN fundamental concepts, benefits, and classificationsLearn to configure optional paths for traffic to avoid network congestionPrepare to take the 300-515 SPVI exam Introducing VPN Services VPN Fundamentals MPLS VPN Control Plane Operation Troubleshooting MPLS VPN Underlay Troubleshoot Core Interior Gateway Protocol (IGP) Troubleshoot Border Gateway Protocol (BGP) Implementing Layer 3 MPLS VPNs Multiprotocol BGP (MP-BGP) Routing Requirements in MPLS VPNs Provider Edge to Customer Edge (PE-to-CE) Routing Requirements in Layer 3 MPLS VPNs Implementing Layer 3 Interdomain MPLS VPNs Inter-Autonomous System (AS) for Layer 3 MPLS VPNs Content Security and Control (CSC) for Layer 3 MPLS VPNs Implementing Layer 3 Multicast MPLS VPNs Multicast VPN (MVPN) Fundamentals Implement Intranet MVPN Troubleshooting Intra-AS Layer 3 VPNs Troubleshoot PE-CE Connectivity Troubleshoot PE-to-Route Reflecto Implementing Layer 2 VPNs Layer 2 Service Architecture and Carrier Ethernet Services Refresh on Traditional Ethernet LAN (E-LAN), E-Line, and E-Tree Solutions Troubleshooting Layer 2 VPNs Troubleshoot Common Issues for Traditional E-Line, E-LAN, and E-Tree Ethernet Solutions Troubleshoot Common Issues for Ethernet VPN (EVPN) Native, EVPN Virtual Private Wire Service (VPWS), and EVPN Integrated Routing and Bridging (IRB) Solutions Implementing Layer 3 IPv6 MPLS VPNs Classical Solutions for Deploying IPv6 over IPv4 Environments Using 6VPE to Deploy IPv6 Connectivity over MPLS Environment Troubleshooting Layer 3 IPv6 MPLS VPNs Troubleshooting PE-to-PE Connectivity Additional course details: Nexus Humans Cisco Implementing Cisco Service Provider VPN Services 1.0 (SPVI) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Cisco Service Provider VPN Services 1.0 (SPVI) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is designed primarily for professionals in the following job roles: Collaboration engineers Collaboration administrators Overview After taking this course, you should be able to: Configure Cisco Unity Connection integration Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers Configure and troubleshoot Cisco Unity Express Describe SSO for Cisco Unified Communications applications Describe how Cisco Jabber and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality Configure and troubleshoot chat rooms and message archiving Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM and Presence server Configure call recording and monitoring This course provides you with the knowledge and skills to streamline communication procedures, strengthen compliance measures, and enhance your communication systems and devices with knowledge about Single Sign-On (SSO), Cisco© Unified IM and Presence, Cisco Unity© Connection and Cisco Unity Express. This course will prepare you for certification exam 300-810 Implementing Cisco Collaboration Applications (CLICA). Course Outline Configuring and Troubleshooting Cisco Unity Connection Integration Configuring and Troubleshooting Cisco Unity Connection Call Handlers Troubleshooting Cisco Unity Connection Configuring and Troubleshooting Cisco Unity Express Configuring Single Sign-On (SSO) for Cisco Unified Communications Applications Integrating Cisco Unified Communications Manager IM and Presence and Cisco Jabber Customizing Cisco Unified Communications Manager IM and Presence and Cisco Jabber Functionality Configuring Cisco Unified Communications Manager IM and Presence Service Compliance and Message Archiving Troubleshooting Cisco Unified Communications Manager IM and Presence Service Integrating Cisco Unified Attendant Console Advanced Implementing Call Recording and Monitoring Lab outline Integrate and Set Up Cisco Unity Connection Configure Cisco Unity Connection Call Handlers Implement Toll Fraud Prevention Troubleshoot Cisco Unity Connection Call Handlers Troubleshoot Cisco Unity Connection Configure Cisco Unity Express Troubleshoot Cisco Unity Express Configure Cisco Unified Communications Manager IM and Presence High Availability Implement Cisco Jabber Configure Centralized Cisco Unified Communications Manager IM and Presence Configure Cisco Unified Communications Manager IM and Presence Service Functionality Enable Message Archiving and Chat Rooms Troubleshoot the Cisco Unified Communications IM and Presence Database Connection Troubleshoot Cisco Unified Communications Manager IM and Presence High Availability Troubleshoot Cisco Unified Communications Manager IM and Presence Service Integrate Cisco Unified Attendant Console Advanced Implement Call Recording and Monitoring Using a Switched Port Analyzer (SPAN)-based Solution Implement Cisco Unified Communications Manager Call Recording and Monitoring Additional course details: Nexus Humans Cisco Implementing Cisco Collaboration Applications v1.0 (CLICA) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Cisco Collaboration Applications v1.0 (CLICA) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is designed primarily for network and software engineers who are interested in learning about automation and programmability and hold the following job roles: Network engineer Systems engineer Wireless engineer Consulting systems engineer Technical solutions architect Network administrator Wireless design engineer Network manager Sales engineer Account manager Overview Upon completing this course, the learner will be able to meet these overall objectives: Get familiar with different API styles (REST, RPC) and synchronous and asynchronous API requests Learn how to use Postman software development tool in order to test the API calls Learn how to automate repetitive tasks using Ansible automation engine Explore a Python programming language, Python libraries and Python virtual environments and learn how can they be used for automation of network configuration tasks Get introduced to GIT version control system and its common operations Learn how to leverage the various models and APIs of the Cisco IOS XE platform to perform day-zero operations, improve troubleshooting methodologies with custom tools, augment the CLI using scripts, and integrate various workflows using Ansible and Python Learn about the paradigm shift of model-driven telemetry and the building blocks of a working solution Learn how to leverage the tools and APIs to automate Cisco DNA infrastructure managed by Cisco DNA Center™ Demonstrate workflows (configuration, verification, health checking, and monitoring) using Python, Ansible, and Postman Understand Cisco SD-WAN solution components, implement a Python library that works with the Cisco SD-WAN APIs to perform configuration, inventory management, and monitoring tasks, and implement reusable Ansible roles to automate provisioning new branch sites on an existing Cisco SD-WAN infrastructure Learn how to leverage the tools and APIs to automate Cisco Meraki managed infrastructure and demonstrate workflows (configuration, verification, health checking, monitoring) using Python, Ansible, and Postman Implementing Automation for Cisco Enterprise Solutions (ENAUI) v.1.2 teaches you how to implement Cisco Enterprise automated solutions, including programming concepts, orchestration, telemetry, and automation tools. This course highlights the tools and the benefits of leveraging programmability and automation in the Cisco-powered Enterprise Campus and WAN. You will also examine platforms including IOS XE software for device-centric automation, Cisco DNA Center for the intent-based enterprise network, Cisco Software-Defined WAN, and Cisco Meraki. Their current ecosystem of APIs, software development toolkits, and relevant workflows are studied in detail together with open industry standards, tools, and APIs, such as Python, Ansible, Git, JSON/YAML, NETCONF/RESTCONF, and YANG. The course qualifies for 24 Cisco Continuing Education credits (CE) towards recertification. This course will help you:Gain high-demand skills using modern programming languages, APIs, and systems such as Python, Ansible, and Git to automate, streamline, and enhance business operationsAcquire the skills and knowledge to customize tools, methods, and processes that improve network performance and agilityPrepare for the 300-435 ENAUTO exam Course Outline Network Programmability Foundation Automating APIs and Protocols Managing Configuration with Python and Ansible Implementing On-Box Programmability and Automation with Cisco IOS XE Software Implementing Model-Driven Telemetry Day 0 Provisioning with Cisco IOS-XE Software Implementing Automation in Enterprise Networks Building Cisco DNA Center Automation with Python Automating Operations using Cisco DNA Center Introducing Cisco SD-WAN Programmability Building Cisco SD-WAN Automation with Python Building Cisco SD-WAN Automation with Ansible Automating Cisco Meraki Implementing Meraki Integration APIs Additional course details: Nexus Humans Cisco Implementing Automation for Cisco Enterprise Solutions v1.2 (ENAUI) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Automation for Cisco Enterprise Solutions v1.2 (ENAUI) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for Systems Administrators and EngineersTechnical Solutions ArchitectsSystems IntegratorsChannel PartnersValue-Added Resellers Overview Understand the B-Series and C-Series product line similarities and differencesDescribe the C-Series standalone and UCS managed architectures Understand the process for upgrading B-Series and C-Series FirmwareAdministering service profiles, pools, and policiesUnderstanding RBAC with Active Directory integrationAdministering backup and restores in UCS ManagerLearn and discuss the various management tools for Cisco UCSPerform basic troubleshooting of B-Series and C-Series in normal operations Using real-world scenarios and examples, this course will explore all of the components of the UCS B-Series and C-Series solutions from a day to day administrative point of view. UCS Infrastructure Components Cisco UCS Servers and Components Exploring Cisco UCS User Interfaces Cisco UCS Management Framework and Features Administering Cisco C-Series Servers Describing Cisco UCS C-Series Servers Cisco UCS C-Series Integrated Management Controller Provisioning Monitoring and Logging on the Cisco UCS C-Series Server Provisioning Cisco UCS C-Series Server Integration in UCS Manager Updating Cisco UCS C-Series Firmware with the Host Upgrade Utility Troubleshooting C-Series Standalone and UCS Managed Environments Administering Cisco B-Series Servers RBAC, Organizations, and Active Directory Integration Configuring Compute Node LAN Connectivity Configuring Compute Node SAN Connectivity Creating Identity and Resource Pools Creating Service Profiles Creating Templates and Cloning Service Profiles Managing Service Profiles Operating System Installation Options Backing Up and Restoring UCSM Database Upgrading UCS B-Series Firmware Troubleshooting Cisco UCS B-Series Configuration Troubleshooting Cisco UCS B-Series Operation UCS Management Tools UCS Management Tool Overview Integrating UCS Manager with UCS Central Managing UCS Using the Cisco UCS PowerTool Additional course details: Nexus Humans Cisco Administering Cisco Data Center Unified Computing System (DCUCA) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Administering Cisco Data Center Unified Computing System (DCUCA) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for Account and project managers Contact Center Enterprise (CCE) administrators Deployment engineers Technical sales Overview After taking this course, you should be able to: Navigate CCE configuration and scripting tools Configure a dialed number, call type, and media routing domain Build a basic Cisco Intelligent Contact Management (ICM) script Configure agents and skill groups Configure basic Interactive Voice Response (IVR) functionality Implement attributes and precision queues Configure Ring-No-Answer (RONA) using CCE configuration tools Configure and populate an agent team and primary supervisor Improve agent efficiency through finesse enhancements Build and test a basic Voice XML (VXML) application Implement roles, departments, and business hours Run Cisco Unified Intelligence Center (CUIC) reports using the Reporting tool The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco© Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment. Cisco Unified Contact Center Review Contact Center Basics Components and Architecture Deploying Basic Call Settings Associate Basic Call Settings Explore Media Routing Domains Building a Basic Cisco Unified Contact Center Enterprise Script Introduce Script Editor Use Script Editor Nodes Configuring Basic Agent Functionality Introduce Agent Functionality Configure Agent Desk Settings Configuring Basic Call Treatment and Queuing Explore Media Server and Files Introduce Microapps Implementing Precision Routing Introduce Precision Routing Basics Examine the Migration Path Configuring RONA Support Introduce RONA Functionality Identify RONA Timeout Considerations Configuring Agent Teams and Supervisors Configuring Teams and Supervisors Explore Agent Roles Administering the Cisco Finesse Desktop Administering Cisco Finesse Desktop Introduce Cisco Finesse Administration Implementing Voice XML Applications Introduce VXML Build a Basic Call Studio Project Configuring Roles, Departments, and Business Hours Examine Post-Call Survey Functionality Configure Post-Call Survey Running Unified CC Enterprise Reports with Unified Intelligence Center (IC) Configure Unified CC Enterprise Administrators Configure Departments

Duration 5 Days 30 CPD hours Overview SDWAN Review Advanced Template Design and Troubleshooting Advanced Security Policies on vEdge and IOS-XE Platforms Advanced Local Policies on vEdge and IOS-XE Platforms Advanced Central Policies on vEdge and IOS-XE Platforms Advanced Troubleshooting of Policies on vEdge and IOS-XE Platforms In this Advanced Lab focused SDWAN Course, Students willExplore and Troubleshoot the initials environmentLearn Advanced Techniques to Deploy Templates with the theme of reusabilityDeploy and Troubleshoot Transport BridgingDeploy and Troubleshoot Routing including OSPF, BGP, EIGRPDeploy and Troubleshoot Multicast RoutingDesign, Configure, and Troubleshoot Advanced Security PoliciesDesign, Configure, and Troubleshoot Local PoliciesDesign, Configure, and Troubleshoot Application Aware RoutingDesign, Configure, and Troubleshoot Quality of ServiceDesign, Configure, and Troubleshoot Central Policies Including Hub Spoke, Full Mesh and Custom TopologiesDesign, Configure, and Troubleshoot Central Policies Including Service ChainingDesign, Configure, and Troubleshoot Central Policies Including Traffic Rules & CFLOW Cisco SD-WAN Overview Dashboard SD-WAN Architecture SD-WAN WAN Edges SD-WAN Controllers SD-WAN Fabric SD-WAN Advanced Settings Advanced Controller Settings Overlay and vEdge Recommended Settings Forward Error Correction (FEC) Packet Duplication System IP Design LTE Operation SD-WAN High Availability Controller High Availability Controller Scalability Active vManage, Backup Inactive vManage Clustering vManages Disaster Recovery SD-WAN Templates Template Overview Future Templates Device template using Future Templates Device template using CLI Templates Designing templates for Reusability Attaching Devices to Templates Bridging Transparent Bridging Bridging Template Configuration cEdge Bridging Template Configuration vEdge Bridging Template Configuration Monitoring Bridging Routing Protocols Static Routes Dynamic Routing Protocols Multicast Multicast Terms Requirements vEdge Multicast Support cEdge Multicast Support Multicast RPs Multicast Replicators PIM IGMP Network Optimization Optimization Overview TCP Optimization vEdge Optimization Requirements vEdge Optimization Implementation cEdge (IOS-XE) Optimization Requirements cEdge (IOS-XE) Optimization Implementation AppNAV Per Tunnel QoS Direct Internet Access (DIA) Overview SD-WAN Direct Internet Access (DIA) SD-WAN DIA Requirements SD-WAN Direct Internet Access Use Cases SD-WAN Direct Internet Access Design Components SD-WAN Direct Internet Access Design Considerations SD-WAN Direct Internet Access Failover Scenarios Cisco SD-WAN Direct Internet Access Monitoring Unified Communications Voice Integration in SD-WAN Voice Feature Templates Voice Policies IOS-XE UC Device Template SD-WAN Security Policy Authentication/Encryption/Integrity Firewall IPS (Snort) URL Filtering Web Layer Security Pairwise IPsec Keys SD-WAN Local Policy Policy Configuration Overview Policy Framework-Localized Policies Local Control Policy Local Control (Route) Policy Localized Control Policy Configuration Local Data Policy Configure Localized Data Policy for IPv4 SD-WAN Central Policy Policy Creation and Management Guidelines Centralized Data Policies Application Aware Routing Service Chaining Traffic Flow Monitoring with Cflowd Policy Construction Platform Support and Scalability SDWAN Migration Sequence of Migration Migration Planning DC/Hub Site Migration Branch/Spoke Site Migration Additional course details: Nexus Humans ADV-SDWAN-CT - Advanced Cisco SD-WAN Routing, Templates, Policy Configure, and Tshoot training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ADV-SDWAN-CT - Advanced Cisco SD-WAN Routing, Templates, Policy Configure, and Tshoot course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for The primary audience for this course is as follows: WebEx Board Power Users Network Video Administrators Collaboration Administrators Network Video Engineer Voice/UC/Collaboration/Communications Engineer Collaboration Tools Engineer Collaboration Sales/Systems Engineer DesignHTMLPreview Overview Overview of Cisco WebEx Boards Setting up and configuring WebEx Board Using WebEx Teams Board Troubleshooting WebEx Team Boards WebEx Teams API   This is a one-day instructor-led course that teaches the students how to Administer and Use a WebEx Team Board for Collaboration Teams. Overview of Cisco WebEx Board Introducing the WebEx Board WebEx Board Capabilities WebEx Board Considerations WebEx Board 55 WebEx Board 70 WebEx Board 85 Setting up and Configuring WebEx Board Unpacking WebEx Boards Mounting options for the WebEx Board Webex Board Touch 10 Support Audio Arrays for Webex Board Cisco WebEx Board Pen WebEx Board Easy Installation WebEx Board Activation WebEx Board Registration to Cloud WebEx Board Registration to CUCM Software Updates Setting up email for annotation and White boarding Using the WebEx Board as a Digital Signage Setup Branding on the WebEx Boards Reset to Factory Default User Interface -Device Settings -Call Quality -Check health and Services -Check Camera Using the WebEx Board Using the WebEx Board as Standalone Conference unit Using the WebEx Board with WebEx Teams app Pairing WebEx Teams app with the WebEx Board Making Calls with the WebEx Board Whiteboarding with the WebEx Board Collaborating with WebEx Board Using Wireless sharing Using WebEx Board attach to a WebEx teams space WebEx Board Companion Mode Troubleshooting the WebEx Board On-Screen Diagnostics Camera Check Media Quality Web Interface Web Interface ? Diagnostics Web Interface ? Monitoring Calls Web Interface ? Call Control Web Interface ? System Logs Web Interface ? Call Logs Troubleshooting Registration Troubleshooting Connectivity Labs Installing WebEx Teams Application Setup WebEx Board Configuring WebEx Board Configure advanced settings Configuring Conferences with WebEx Boards Making calls with WebEx Boards Joining Spaces With WebEx Boards Whiteboarding WebEx Board Sessions Annotating WebEx Board sessions Monitor WebEx Board Sessions Troubleshooting WebEx Board Sessions

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: • Cisco Unified Communications system channel partners and resellers who are responsible for sales, implementation or administration of a Cisco Unified Contact Center. • System and technical support engineers. • Day 1 and Day 2 support personnel. • Administrative and reporting personnel. Overview Upon completing this course, the learner will be able to meet these overall objectives: • Understand the Cisco Unified CCE solution, architecture, solution options, integrated features, and call flow options. • Understand basic principles and configuration requirements for ACD activity in Cisco Unified CM, Cisco Unified CVP, ICM, and how to access and use the Cisco Finesse Agent Desktop. • Understand requirements and configurations to implement IVR activity in Cisco Unified CVP. • Understand and use administrative features and functions of ICM and implement more complex routing to include Precision Routing, routing from Cisco Unified Communications Manager and routing in a ring-no-answer condition. • Understand basic concepts and terms to access, view, modify reports and use other reporting functions provided by Cisco Unified Intelligence Center. Helps prepare learners to administer the Cisco Unified CCE v11.5 solution. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Basic ACD Configurations Lesson 1: Configuring Cisco Unified Communications Manager Lesson 2: Configuring Cisco Unified CVP Lesson 3: Configuring Cisco Unified CCE Lesson 4: Using Cisco Finesse Lesson 5: Using Cisco Unified CCE Script Editor Configuring Cisco Unified CVP for IVR Functionality Lesson 1: Basic IVR Configurations Lesson 2: Basic IVR Scripting using CVP Micro-Applications Extended Functions Lesson 1: ICM User Accounts and Feature Control Sets Lesson 2: Using ICM Utilities Lesson 3: Understanding ICM Variables Lesson 4: Precision Routing Lesson 5: Routing Calls from Cisco Unified CM Lesson 6: Ring-No-Answer Routing Cisco Unified CCE Reporting Lesson 1: Introducing Cisco Unified Intelligence Center Lesson 2: Running and Modifying CUIC Reports Lesson 3: Creating CUIC Reports and Dashboards

Duration 2 Days 12 CPD hours This course is intended for Enterprise Network System Installers System Integrators System Administrators Network Administrators Solutions Designers Overview Upon completion of this course, you will be able to: Identify the various components and architecture of the Cisco SD-WAN solution. Deploy vEdge routers in a secure extensible network. Create templates to aide in the deployment and operation of the secure extensible network. Configure and verify overlay routing in the secure extensible network. Create simple policies to control traffic flow in the secure extensible network. The Cisco SD WAN Operation and Deployment (SDWFND) v1.0 is a 2-day, instructor-led, hands-on course that addresses the Cisco SD-WAN Operations and Deployment functions. Cisco SD-WAN is a new technology, this training covers salient features such as zero-touch provisioning, secure network bring-up, configuration using feature templates, configuration of Overlay Management Protocol (OMP) and policies for network traffic management. Module 1: SD-WAN Solution Components Lesson 1: SD-WAN Solution Overview Lesson 2: SD-WAN Components Lesson 3: Managing SD-WAN Components Module 2: Secure Extensible Network Deployment Lesson 1: Secure Control Plane Operation Lesson 2: Secure Control Plane Deployment Lesson 3: Secure Data Plane Operation Lesson 4: Cloud Deployments and Redundancy Module 3: SD-WAN Template Deployment Lesson 1: Templates Overview Lesson 2: Feature Templates Lesson 3: Device Templates Lesson 4: Attaching Devices to Templates Module 4: SD-WAN Overlay Routing Lesson 1: Overlay Routing Overview Lesson 2: OMP Route Advertisements Lesson 3: OMP Route Redistribution and Network Segmentation Lesson 4: Configuring and Verifying Overlay Routing Module 5: SD-WAN Policies and QoS Lesson 1: Policy Overview and Framework Lesson 2: vSmart Policy Operation and Construction Lesson 3: Forwarding and QoS Overview Lesson 4: Configuring and Monitoring QoS Forwarding Lab outline Lab 1: Manage and Monitor SD-WAN Components Lab 2: Deploy and Verify SD-WAN vEdge Routers Lab 3: Deploy SD-WAN Templates Lab 4: SD-WAN Overlay Routing Lab 5: SD-WAN Policies

Duration 2 Days 12 CPD hours This course is intended for The primary audience for this course is as follows:Anyone interested in knowing about DNA Center and SD-AccessPersonnel involved in SD-Access Design and ImplementationNetwork Operations team with SD-Access solutionNetwork admin staff that deal with User AccessChannel Partner SEs and other sales supportNetwork Access Control administrationNetwork AdministratorsNetwork ArchitectsNetwork Engineers Overview Upon completing this course, the learner will be able to meet these overall objectives:Know and understand Cisco?s SD-Access concepts, features, benefits, terminology and the way this approach innovates common administrative tasks on today?s networks.Differentiate and explain each of the building blocks of SD-Access SolutionExplain the concept of ?Fabric? and the different node types that conform it (Fabric Edge Nodes, Control Plane Nodes, Border Nodes)Describe the role of LISP in Control Plane and VXLAN in Data Plane for SD-Access SolutionUnderstand the role of DNA Center as solution orchestrator and Intelligent GUIBe familiar with workflow approach in DNA Center and its 4 Steps: Design, Policy, Provision and Assurance DNA Center and SD-Access offer Cisco?s next-generation programmable digital network to help automate common network access security features and streamline the redundant, complex configuration required to allow different groups of users access to the network infrastructure. This network security training course allows network administrators to quickly allow differentiated access for end users on the network while allowing the network to react automatically to day zero and other types of attacks. Introduction to Cisco?s Software Defined Access (SD-Access) SD-Access Overview SD-Access Benefits SD-Access Key Concepts SD-Access Main Components SD-Access Campus Fabric The concept of Fabric Node types Fabric Edge Nodes Control Plane Nodes Border Nodes LISP as protocol for Control Plane VXLAN as protocol for Data Plane Concept of Virtual Network Fabric-enabled WLAN DNA Center and Workflow for SD-Access Introduction to DNA Center Workflow for SD-Access in DNA Center Integration with Cisco ISE for Policy Enforcement Integration with Cisco NDP for Analytics and Assurance Relationship with APIC-EM controller DNA Center Workflow First Step - Design Creating Enterprise and Sites Hierarchy Discuss and Demonstrate General Network Settings Loading maps into the GUI IP Address Administration Administering Software Images Network Device Profiles DNA Center Workflow Second Step - Policy 2-level Hierarchy Policy Types ISE Integration with DNA Center Cross Domain Policies DNA Center Workflow Third Step - Provision Devices Onboarding Fabric Domains Adding Nodes DNA Center Workflow Fourth Step ? Assurance Introduction to Analytics NDP Fundamentals Overview of DNA Assurance Components of DNA Assurance DNA Center Assurance Dashboard Implementing WLAN in SD-Access Solution WLAN Integration Strategies in SD-Access Fabric SD-Access Wireless Architecture Sample Design for SD-Access Wireless Campus Fabric External Connectivity for SD-Access Enterprise Sample Topology for SD-Access Role of Border Nodes Types of Border Nodes Single Border vs. Multiple Border Designs Collocated Border and Control Plane Nodes Distributed (separated) Border and Control Plane Nodes