526 Computer Skills courses delivered On Demand

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! In winter, you plot and plan. In spring, you move! If you are looking to embark on a long-standing, sought-after career, take the first step to a successful walk of life with this highly regarded Functional Skills course. Are you looking to improve your current abilities or make a career move? Our unique Functional Skills course might help you get there! Expand your expertise with high-quality training - study the Functional Skills and get an expertly designed, great-value training experience. The Functional Skills course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Functional Skills course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This Functional Skills training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! What you'll learn in this course Learn about integers, Integers and ordering of integers, Addition and Subtractions of Integers Gain Complete knowledge about factors and multiples, Relations between LCM and HCF Acquire a basic grasp of Fractions, Convert mixed to improper and improper to mixed fractions. Learn Simplification Rule- BODMAS Decimal numbers about fractions, Addition and subtraction of Decimal Representation of Rational Numbers on Number line Rounding to the whole number, Rounding to the required number of decimals Estimation and Scientific Notation or Standard form Percentage, Ratio, Proportion, Unitary Method and its Application Profit, Loss, discount and Tax Why People Love this course From Academy for Health & Fitness: Opportunity to earn a certificate accredited by CPDQS Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Start your learning journey straight away with this Functional Skills Maths course and take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Functional Skills course: Module 1: Numbers and Negative Numbers Module 2: Multiples Factors Module 3: Fractions and Power Module 4: Percentages Module 5: Expressions Module 6: Decimals Module 7: Ratio and Proportion Module 8: Exponents and Radicals Module 9: Graphs Module 10: The Profit and Loss Module 11: Perimeter and Area Module 12: Averages Module 13: Probability Assessment Process Your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Functional Skills course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Functional Skills course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path Enrolling on our Functional Skills Maths programme can lead you to the following career path: Teacher Teacher Assistant Private Tutor Customer Service HR Manager Accountant Finance Manager And many more. Certificates Certificate of completion Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Overview of Touch Typing Training Learn to type twice as quickly! You can increase your typing efficiency and productivity using the Touch Typing techniques this course covers. With this step-by-step Touch Typing course, you can master touch typing and shorthand while developing advanced office administration skills. The course aims to teach you to touch typing in twelve simple modules. Each session advances through letters, words, sentences, capital letters/upper case, and ultimately, numerals to enhance your typing ability as we go. Touch typing also develops muscle memory, useful when learning letter patterns and spelling. Your typing improves by practising from the Touch Typing Training course notes provided after each lesson. By the end of the touch typing course, you should be able to type letters automatically while staring at the screen. This will be most helpful when writing reports, emails, books, letters, etc., as you can edit as you go. This Touch Typing Training Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Touch Typing Training. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Touch Typing Training course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Touch Typing Training is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Touch Typing Training course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Touch Typing Training Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Touch Typing Module 01: Getting Started 00:05:00 Module 02: DRILL 1 the home keys 00:05:00 Module 03: DRILL 2 e and i, g and h 00:05:00 Module 04: DRILL 3 o and n, shift keys and t 00:05:00 Module 05: DRILL 4 extra practice . and y 00:05:00 Module 06: DRILL 5 , and w 00:05:00 Module 07: DRILL 6 m and u 00:05:00 Module 08: DRILL 7 v and x 00:05:00 Module 09: DRILL 8 sentence drills 00:05:00 Module 10: DRILL 9 figures 00:05:00 Module 11: DRILL 10 alphabetical paragraphs 00:05:00 Module 12: Recap 00:05:00

Are you someone who works in a corporate setting? Or are you someone aiming to work in one? Do you want to know what your next step to have advanced corporate skills? If either of these is your concerns, then this course will surely help you! Description: In today's mind-boggling, quick paced, aggressive condition, executives must be skilled at moving rapidly to fabricate new initiative capacities. The Diploma in Corporate Skills is intended to build the business abilities and initiative capacities of anyone who work in a corporate setting. This course will adopt a strategy to get used to, consolidating addresses, gathering discourse, contextual investigation, pretending, grounds organising openings, and a methodology re-enactment to give real life situations and knowledge that will give you chances to apply what you learned. Furthermore, this course will help you improve your leadership capacities by helping you to think faster and all the more inventively about current focused techniques and arrangements to develop the product of the business you're in. This course is also intended for you to learn and give the students an opportunity to investigate issues on business and to be able to develop marketing strategies to improve your sales. Who is the course for? Professionals or employees aiming to have advanced corporate skills Businessmen and anyone who wants to learn about business and marketing Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Corporate Skills is a useful qualification to possess, and will be very helpful to have especially for these careers: Businessmen Business Analyst and Strategist Business Consultant Business Development Specialist Business Reporter Business Statistician Economist Sales Specialist Supervisors And many more! Diploma in Corporate Skills You Have To Have A Different Product 00:30:00 Pick A Name 00:30:00 Get People Involved 00:30:00 Catchy Marketing 00:30:00 Be Confident 00:30:00 Review Yourself 00:30:00 Mock Exam Mock Exam - Diploma in Corporate Skills 00:20:00 Final Exam Final Exam - Diploma in Corporate Skills 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview This comprehensive course on Data Entry Administrator will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Data Entry Administrator comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Data Entry Administrator . It is available to all students, of all academic backgrounds. Requirements Our Data Entry Administrator is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 1 sections • 7 lectures • 01:44:00 total length •Introduction to Data Entry: 00:08:00 •Using the Computer for Data Entry: 00:08:00 •Common Rules and Guidelines for Data Entry: 00:16:00 •Using Excel for Efficient Data Entry: 00:10:00 •Using Excel's Flash Fill and Autofill to Automate Data Entry: 00:13:00 •How to Create a Data Entry Form in Excel?: 00:33:00 •Using Statistics Packages in Data Entry: 00:16:00

Overview With the ever-increasing demand for Computer Maintenance in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Computer Maintenance may be. Learning about Computer Maintenance or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Computer Maintenance . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Computer Maintenance is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Computer Maintenance course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Computer Maintenance course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Computer Maintenance course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Computer Maintenance , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Computer Maintenance , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Computer Maintenance , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Computer Maintenance course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.  Course Curriculum Computer Maintenance Module 01 - Introduction to Computers Module 01 - Introduction to Computers 00:00 Computer Maintenance Module 02 - Structure of Computers Module 02 - Structure of Computers 00:00 Computer Maintenance Module 03 - Hardware Module 03 - Hardware 00:00 Computer Maintenance Module 04 - Software and Interface Module 04 - Software and Interface 00:00 Computer Maintenance Module 05 - Viruses and Computer Maintenance Module 05 - Viruses and Computer Maintenance 00:00 Computer Maintenance Module 06 - Internet and IT Module 06 - Internet and IT 00:00 Computer Maintenance Module 07 - Cyber Security Module 07 - Cyber Security 00:00

Functional Skills: Complete Functional Skills Elevate your career prospects with our comprehensive Functional Skills: Functional Skills course. Designed to bolster your knowledge and expertise in Functional Skills, this program covers a wide range of essential topics, ensuring you excel in your Functional Skills: Functional Skills assessments. Join us today to unlock a brighter future through mastering Functional Skills! Looking to boost your proficiency in Functional Skills? Our specialized Functional Skills: Functional Skills course is here to help you master Functional Skills, Functional Skills, and more Functional Skills! With a robust curriculum, you'll gain expertise in Functional Skills assessments, setting you on a path to success. Enroll now and conquer Functional Skills like a pro! Enhance your career prospects with our comprehensive Functional Skills: Functional Skills course. Designed to elevate your grasp of Functional Skills, this program covers a diverse range of essential topics, ensuring you excel in Functional Skills: Functional Skills assessments. Join us today to unlock a brighter future through mastering Functional Skills! Complete Functional Skills: Functional Skills Bundle Course Course 01: Communication Skills Course 02: Emotional intelligence Course 03: Level 7 Project Management Course 04: Level 5 Negotiation Skills Course 05: Public Speaking Course 06: Creative Writing Course 07: Networking Skills Training Course 08: Level 4 Time Management Special Offers of this Functional Skills: Functional Skills Course This Functional Skills Course includes 8 FREE PDF Certificate. Lifetime access to this Functional Skills Course Instant access to this Functional Skills: Functional Skills Course Get FREE Tutor Support from Monday to Friday in this Functional Skills: Functional Skills Course [ Note: Free PDF certificate as soon as completing the Functional Skills: Functional Skills course ] Functional Skills: Complete Functional Skills Unlock your potential with our top-notch Functional Skills: Functional Skills course. This comprehensive program delves deep into the world of Functional Skills, equipping you with the expertise needed for Functional Skills: Functional Skills assessments. Join us today, and let Functional Skills be your key to a brighter future. Invest in your success with Functional Skills now! Assessment Method of Functional Skills After completing each module of the Functional Skills: Functional Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Functional Skills After completing the MCQ/Assignment assessment for this Functional Skills: Functional Skills, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Functional Skills: Complete Functional Skills This extensive Functional Skills: Functional Skills course is open to anybody who wants to be prepared to treat any type of incident. Requirements Functional Skills: Complete Functional Skills Students who intend to enrol in this Functional Skills: Functional Skills course must meet the following requirements: Functional Skills: Good command of the English language Functional Skills: Must be vivacious and self-driven Functional Skills: Basic computer knowledge Functional Skills: A minimum of 16 years of age is required Career path Functional Skills: Complete Functional Skills Teaching Business Research and Development IT Certificates Certificate of completion Digital certificate - Included

Are you looking to enhance your Functional Skills English skills? If yes, then you have come to the right place. Our comprehensive course on Functional Skills English will assist you in producing the best possible outcome by mastering the Functional Skills English skills. The Functional Skills English course is for those who want to be successful. In the Functional Skills English course, you will learn the essential knowledge needed to become well versed in Functional Skills English. Our Functional Skills English course starts with the basics of Functional Skills English and gradually progresses towards advanced topics. Therefore, each lesson of this Functional Skills English course is intuitive and easy to understand. Why would you choose the Functional Skills English course from Compliance Central: Lifetime access to Functional Skills English course materials Full tutor support is available from Monday to Friday with the Functional Skills English course Learn Functional Skills English skills at your own pace from the comfort of your home Gain a complete understanding of Functional Skills English course Accessible, informative Functional Skills English learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Functional Skills English bundle Study Functional Skills English in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Functional Skills English Course Improve your chance of gaining in demand skills and better earning potential by completing the Functional Skills English Functional Skills English Curriculum Breakdown of the Functional Skills English Course Module 01: Basics of Grammar Module 02: The Basics of Sentence Module 03: Structure of Sentence Module 04: Punctuation & Capitalisation Module 05: Spelling CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Functional Skills English course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Functional Skills English. It is also great for professionals who are already working in Functional Skills English and want to get promoted at work. Requirements To enrol in this Functional Skills English course, all you need is a basic understanding of the English Language and an internet connection. Career path The Functional Skills English course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Functional Skills English. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99

Are you looking to enhance your Functional Skills Maths and English skills? If yes, then you have come to the right place. Our comprehensive course on Functional Skills Maths and English will assist you in producing the best possible outcome by mastering the Functional Skills Maths and English skills. The Functional Skills Maths and English course is for those who want to be successful. In the Functional Skills Maths and English course, you will learn the essential knowledge needed to become well versed in Functional Skills Maths and English. Our Functional Skills Maths and English course starts with the basics of Functional Skills Maths and English and gradually progresses towards advanced topics. Therefore, each lesson of this Functional Skills Maths and English course is intuitive and easy to understand. Why would you choose the Functional Skills Maths and English course from Compliance Central: Lifetime access to Functional Skills Maths and English course materials Full tutor support is available from Monday to Friday with the Functional Skills Maths and English course Learn Functional Skills Maths and English skills at your own pace from the comfort of your home Gain a complete understanding of Functional Skills Maths and English course Accessible, informative Functional Skills Maths and English learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Functional Skills Maths and English bundle Study Functional Skills Maths and English in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Functional Skills Maths and English Course Improve your chance of gaining in demand skills and better earning potential by completing the Functional Skills Maths and English Functional Skills Maths and English Curriculum Breakdown of the Functional Skills Maths Course Module 01: Numbers and Negative Numbers Module 02: Multiples Factors Module 03: Fractions and Power Module 04: Percentages Module 05: Expressions Module 06: Decimals Module 07: Ratio and Proportion Module 08: Exponents and Radicals Module 09: Graphs Module 10: The Profit and Loss Module 11: Perimeter and Area Module 12: Averages Module 13: Probability Curriculum Breakdown of the Functional Skills English Course Module 01: Basics of Grammar Module 02: The Basics of Sentence Module 03: Structure of Sentence Module 04: Punctuation & Capitalisation Module 05: Spelling CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Functional Skills Maths and English course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Functional Skills Maths and English. It is also great for professionals who are already working in Functional Skills Maths and English and want to get promoted at work. Requirements To enrol in this Functional Skills Maths and English course, all you need is a basic understanding of the English Language and an internet connection. Career path The Functional Skills Maths and English course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Functional Skills Maths and English. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Looking to sharpen your everyday maths and English abilities without sitting in a crowded classroom? Our Functional Skills Level 2 – Maths and English Course offers a straightforward, fully online route to building confidence in these two essential subjects. Designed for learners from all walks of life, it provides the tools you need to handle real-life situations – whether that’s helping with homework, managing personal finances, or communicating more effectively in the workplace. With flexible access and a carefully structured format, this dual-subject course makes studying manageable and efficient. You'll develop skills in problem solving, writing, reading, and numeracy – all tailored to meet the demands of modern life. Whether you're aiming to support your career prospects or simply improve your day-to-day capabilities, this course delivers reliable knowledge without unnecessary fluff. Ready when you are, it fits around your schedule – not the other way round. Learning Outcomes: Master basic arithmetic operations and fractions. Understand decimal and percentage conversions. Learn about ratios, proportions, and direct/indirect variation. Gain knowledge of profit and loss and tax calculations. Improve English grammar, sentence structure, and punctuation. Enhance spelling and reduce common mistakes Welcome to the Functional Skills Level 2 Maths and English course, a comprehensive curriculum designed to boost your confidence and proficiency in essential numeracy and literacy skills. Through a series of engaging lectures and practice problems, you will learn everything from basic arithmetic to complex problem-solving, with a focus on real-world applications. In the Maths section, you will delve into the fundamentals of integers, fractions, decimals, and percentages, mastering operations and problem-solving techniques along the way. With topics ranging from multiplication to profit and loss, you will gain a versatile mathematical skills to apply in everyday life. Meanwhile, the English section covers the basics of grammar, sentence structure, and punctuation, with a particular focus on common mistakes and ways to improve. By the end of the course, you will have developed your writing and reading abilities, equipping you with the tools you need to succeed in any professional or personal setting. How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The course is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Achieving the Functional Skills Level 2 in Maths and English can broaden your career prospects in the financial sector, leading to potential job roles and salary brackets such as: Retail Sales Associate - £17,000 per year Administrative Assistant - £19,000 per year Customer Service Representative - £20,000 per year Data Entry Clerk - £21,000 per year Account Manager - £35,000 per year Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Description: Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the business they are in, it is possible for them to handle account inquiries, customer complaints or support issues. As call center agents are considered as representatives of a company, they must be trained to make sure they are representing the company well. Learn the necessary skills through this advanced call center course we are providing and become a professional call center agent. Who is the course for? Call center agents or customer service representatives who need to acquire skills for their profession. People who are interested in call center customer service training. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Call Center Training course is a useful qualification to possess, and would be beneficial for the following careers: Administration Assistant Call Center Agents Customer Service Representative Online Assistant Telephone Assistant. Call Centre and Customer Service Basics Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 01:00:00 Module Eight - Bench marking 00:30:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 01:00:00 Module Eleven - Closing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Call Centre & Customer Service Training Course- Activities 00:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Call Centre Skills Training 00:30:00 Final Exam Final Exam- Advanced Call Centre Skills Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00