8339 Compliance courses

Are you looking to enhance your Mental Capacity Act Training skills? If yes, then you have come to the right place. Our comprehensive course on Mental Capacity Act Training will assist you in producing the best possible outcome by mastering the Mental Capacity Act Training skills. The Mental Capacity Act Training course is for those who want to be successful. In the Mental Capacity Act Training course, you will learn the essential knowledge needed to become well versed in Mental Capacity Act Training. Our Mental Capacity Act Training course starts with the basics of Mental Capacity Act Training and gradually progresses towards advanced topics. Therefore, each lesson of this course is intuitive and easy to understand Along with this Mental Capacity Act course, you also get: Lifetime Access. Unlimited Retake Exam & Tutor Support. Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning Satisfaction Guarantee. Learn at your own pace from the comfort of your home, as the rich learning materials of this Mental Capacity Act course are accessible from any place at any time. The curriculums are divided into tiny bite-sized modules by industry specialists. And you will get answers to all your queries from our experts. So, enrol Mental Capacity Act and excel in your career with Compliance Central. Mental Capacity Act Training Module 01: The Mental Capacity Act Module 02: Interface with Legislation, Policy, and Procedures Module 03: Deprivation of Liberty Safeguards Module 04: The Mental Capacity Act (2005) and Deprivation of Liberty Module 05: Mental Health Legislation and Services Module 06: Liberty Protection Safeguards (LPS) CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Mental Capacity Act Training course. Requirements To enrol in this Mental Capacity Act Training course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Mental Capacity Act Training . Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Medical Law course is for those who want to advance in this field. Throughout this course, you will learn the essential skills and gain the knowledge needed to become well versed in Medical Law. Our course starts with the basics of Medical Law and gradually progresses towards advanced topics. Therefore, each lesson of this Medical Law is intuitive and easy to understand. So, stand out in the job market by completing the Medical Law course. Get an accredited certificate and add it to your resume to impress your employers. Along with the Medical Law course, you also get: Lifetime Access Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning Satisfaction Guarantee Learn at your own pace from the comfort of your home, as the rich learning materials of this course are accessible from any place at any time. The curriculums are divided into tiny bite-sized modules by industry specialists. And you will get answers to all your queries from our experts. So, enrol and excel in your career with Compliance Central. Curriculum Breakdown of the Course: Module 01- An Introduction to Medical Law Module 02- Legislation on Access to Health, Medical Report, Treatment Module 03- Legislation on Adult Support Module 04- Legislation on Public Health and Health Service (Part 1) Module 05- Legislation on Public Health and Health Service (Part 2) Module 06- Legislation on Public Health and Health Service (Part 3) Module 07- Legislation on Public Health and Health Service (Part 4) Module 08- Legislation on Coronavirus Module 09- Legislation on Mental Health (Part 1) Module 10- Legislation on Mental Health (Part 2) Module 11- Legislation on Abortion Module 12- Other Legislation (Part 1) Module 13- Other Legislation (Part 2) CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Medical Law course. Requirements To enrol in this Medical Law course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Medical Law. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Overview Ever wondered how legal circumstances impact our business world? This detailed Business Law course will help you learn the complex relationship between legal requirements and successful business practices.The skills you need for achievement are provided by this course. Learn about the fundamentals of contract law, intellectual property, company formations, and more.But wait-there's more! After successfully completing the course, you will receive an accredited certification, which will be an asset to your career. This qualification will help you open doors and advance in your career.Don't let legal complexities hold you back. This course will help you become a confident and informed business professional. Enrol today and take the first step towards achieving your greatest potential! How will I get my certificate? A written test or an online quiz could be required of you when the course is over. You are eligible to receive a well-earned certificate if you complete the course successfully! Who is this course for? There is no experience or previous qualifications required for enrolment in this Business Law. It is available to all students, of all academic backgrounds. Requirements Compatible with a wide range of gadgets, including smartphones, tablets, laptops, Macs, and PCs. Particularly designed to be easily accessed with an internet connection on tablets and smartphones. No strict deadlines; learn whenever it's convenient for you. Individuals with basic English proficiency. Career path After completing this course, it will increase the value of your CV and open you up to multiple sectors, such as : Corporate Lawyer - £40,000 to £100,000 Legal Consultant - £35,000 to £80,000 Compliance Officer - £30,000 to £60,000 Contract Specialist - £25,000 to £50,000 In-House Counsel - £45,000 to £90,000 These salary ranges can vary based on factors such as experience, location, and the specific industry of the business. Course Curriculum 14 sections • 14 lectures • 05:34:00 total length •Understanding Business Law: 00:20:00 •European Community Law: 00:20:00 •The Court System: 00:36:00 •Civil and Alternative Dispute Resolution: 00:22:00 •Contract & Business Law: 00:43:00 •Employment Law: 00:24:00 •Agency Law: 00:17:00 •Consumer Law and Protection: 00:26:00 •Law of Tort: 00:29:00 •Business Organisations: 00:27:00 •Company Law: 00:25:00 •Business Property: 00:23:00 •Competition Law: 00:22:00 •Assignment - Business Law: 00:00:00

Overview This comprehensive course on AML, KYC & CDD will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This AML, KYC & CDD comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this AML, KYC & CDD. It is available to all students, of all academic backgrounds. Requirements Our AML, KYC & CDD is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 1 sections • 14 lectures • 04:38:00 total length •Module 01: Introduction to Money Laundering: 00:15:00 •Module 02: Proceeds of Crime Act 2002: 00:19:00 •Module 03: Development of Anti-Money Laundering Regulation: 00:18:00 •Module 04: Responsibility of the Money Laundering Reporting Officer: 00:19:00 •Module 05: Risk-based Approach: 00:20:00 •Module 06: Record Keeping: 00:14:00 •Module 07: Suspicious Conduct and Transactions: 00:20:00 •Module 08: Awareness and Training: 00:18:00 •Module 09: Introduction to KYC: 00:31:00 •Module 10: Customer Due Diligence: 00:21:00 •Module 11: AML (Anti-Money Laundering): 00:29:00 •Module 12: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom: 00:21:00 •Module 13: Regulations to be Complied by Industries: 00:20:00 •Module 14: Methods for carrying out KYC and AML and the Future of KYC Compliance: 00:13:00

Are you ready to take the first step towards a career of bravery, skill, and dedication? Our Firefighter Training Course is designed to equip you with the knowledge and practical skills needed to save lives and protect communities. This course is not just about fighting fires; it's about becoming a leader, a problem solver, and a true hero. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In the Firefighter Training Course, learners gain essential skills and knowledge to become proficient firefighters. They start by understanding the role and responsibilities of a firefighter. The course covers the science of fire, including how it starts and spreads. Students learn about important fire safety laws and how to conduct fire risk assessments to identify potential hazards. Practical training includes the use of fire extinguishers and other fire-fighting equipment. Learners also practice evacuation procedures to ensure safety during emergencies. Additionally, the course teaches emergency first aid, enabling firefighters to provide immediate medical assistance at the scene. Overall, the course prepares individuals to effectively handle fire emergencies, ensuring their safety and that of others. Course Curriculum Module 01: Introduction to Firefighter Module 02: Understanding Fire Module 03: Fire Safety Legislation Module 04: Fire Risk Assessment Module 05: Fire Safety Arrangements Module 06: Fire Extinguishers Module 07: Evacuation & Safety Module 08: Emergency First Aid at Work Learning Outcomes: Grasp foundational principles of becoming a firefighter and the role's importance. Understand the science and behaviour of fire in various conditions. Comprehend fire safety legislation and its application in different scenarios. Conduct thorough fire risk assessments to identify and mitigate hazards. Implement effective fire safety arrangements in diverse environments. Operate various types of fire extinguishers with precision and confidence. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring firefighters seeking foundational knowledge. Safety officers needing comprehensive fire safety training. Workplace first aiders expanding emergency response skills. Building managers responsible for fire safety compliance. Community members aiming to enhance fire awareness. Career path Firefighter Fire Safety Officer Health and Safety Inspector Emergency Response Coordinator Fire Investigation Officer Fire Safety Trainer Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to elevate your career and become a leader in the corporate world? Our comprehensive Diploma in Business Management is designed to provide you with the skills and knowledge needed to excel in today's dynamic business environment. Key Features: CPD Certified Developed by Specialist Lifetime Access The Diploma in Business Management covers essential knowledge and skills for effective business operations. Learners will understand the importance of company values and ethics and how they influence behavior within an organization. The course explores the science behind human behavior, focusing on typical corporate behaviors and the dynamics of team interactions. Students will gain insights into managerial structures and the roles and responsibilities of employees, emphasizing accountability. The curriculum highlights the benefits of positive corporate behavior and provides guidance on designing and implementing effective business strategies. Additionally, learners will be equipped to handle workplace incidents and understand the process of auditing corporate behavior to ensure compliance and continuous improvement. Overall, the course prepares students to foster a productive and ethical business environment. Course Curriculum Module 01: Company Values and Ethics Module 02: The Science of Behavior Module 03: Most Common Categories of Corporate Behavior Module 04: Corporate Team Behavior Module 05: Managerial Structure Module 06: Employee Accountability Module 07: Benefits for Corporate Behavior Module 08: Designing and Implementing Module 09: Workplace Incidents Module 10: Auditing Corporate Behavior Learning Outcomes: Understand company values and ethics in business management. Comprehend the science behind workplace behaviour. Identify categories of common corporate behaviours. Analyse corporate team behaviour and dynamics. Learn about managerial structure and its importance. Implement strategies for auditing corporate behaviour effectively. CPD 10 CPD hours / points Accredited by CPD Quality Standards Requirements Aspiring business managers Recent business graduates Mid-level management professionals HR specialists Corporate trainers Career path Business Manager HR Manager Corporate Trainer Management Consultant Operations Manager Behavioural Analyst Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Thinking about a career in healthcare? Did you know that over 1.5 million people are employed in the NHS in England alone? With an ever-growing demand for qualified professionals, there's no better time to enter the field. But where do you start? This comprehensive bundle provides the foundational knowledge and practical skills you need to kickstart your healthcare journey. This Clinical Coding, Terminology and Jargons bundle equips you with a Diploma in Clinical Governance, the cornerstone of effective healthcare delivery. You'll delve into clinical coding, a vital skill for accurate health record keeping and resource allocation. Additionally, you'll gain hands-on experience in essential procedures like phlebotomy and catheterization, alongside core knowledge of anatomy, physiology, and infection control. Courses included in this package: Course 01: Clinical Coding Course 02: Medical Clinical Coding Inpatient Training Course 03: Medical Terminology Course 04: Medical & Clinical Administration Diploma Course 05: Diploma in Clinical Governance Course 06: Medical Terminology Course 07: Learn Medical Clinical Coding Using 3M Software Course 08: Control and Administration of Medicines Course 09: Medical Law Course 10: Healthcare GDPR Course 11: Clinical Observations Skills By mastering clinical coding, terminology, and best practices, you'll unlock a world of career opportunities and contribute significantly to patient care. Enrol today and embark on your rewarding journey in healthcare! Learning Outcomes of Clinical Coding, Terminology and Jargons Explain the principles of clinical governance and its importance in healthcare. Apply accurate clinical coding practices based on relevant classification systems. Demonstrate proficiency in performing clinical observations and documenting findings. Describe the anatomy and physiology of the human body in relation to healthcare. Implement effective infection control measures to ensure patient safety. Perform phlebotomy procedures and catheterisation techniques following best practices. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Clinical Coding Get a free student ID card with Clinical Coding Training program (£10 postal charge will be applicable for international delivery) The Clinical Coding is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Clinical Coding course materials The Clinical Coding comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Clinical Coding Module 01: Introduction to Clinical Coding Module 02: Introduction to Clinical Records Its Confidentiality Module 03: Clinical Terminology and Jargon Module 04: Introduction to ICD-10 Coding Module 05: General Coding Standards of ICD-10 Module 06: ICD-10 5th Edition Codes (Chapters 1 to 4) Module 07: ICD-10 5th Edition Codes (Chapters 5 to 10) Module 08: ICD-10 5th Edition Codes (Chapters 11 to 15) Module 09: ICD-10 5th Edition Codes (Chapters 16 to 22) Module 10: Introduction to OPCS-4 Module 11: Introduction to SNOMED CT Module 12: Other Types of Clinical Coding Module 13: Legal and Ethical Aspects of Working in a Clinical Environment Course 02: Medical Clinical Coding Inpatient Training IP DRG Introduction IP DRG PDx IP DRG SDx Inpatient MS DRG DRG DD DRG POA DRG Query SOI ROM DRG 3T Technique Course 03: Medical Terminology Module 01: Human Body Vocabulary With Pictures Module 02: Equipment, Instruments And Lab Tests Module 03: Acronyms And Abbreviation Module 04: Digestive System Module 05: Cardiovascular System Module 06: Blood And Immunity System Module 07: Respiratory System Module 08: Musculoskeletal System Module 09: Central Nervous System =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) CPD Hard Copy Certificate: £29.99 CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring coders Medical staff Healthcare administrators Data analysts GDPR specialists Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Medical coder Clinical data analyst Healthcare compliance officer Medical practice manager Coding educator Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

In today’s fast-paced business environment, understanding how to anticipate, assess, and manage risks is essential for safeguarding an organisation’s reputation and operations. This three-course bundle offers a thorough exploration of the key elements involved in risk and crisis management, helping professionals confidently navigate uncertain situations and protect their corporate interests. Each course is carefully designed to provide a clear understanding of risk factors, strategic responses, and the frameworks needed to maintain organisational stability. The bundle covers vital areas including the fundamentals of corporate risk and crisis management, the principles behind risk management procedures, and strategies to detect and prevent security breaches and fraud. Ideal for managers, team leaders, and anyone responsible for risk oversight, this collection equips learners with the knowledge to identify potential threats and respond effectively to challenges. Delivered fully online, these courses offer flexible learning tailored to busy professionals aiming to broaden their expertise in risk governance and security management. These comprehensive courses are available in this Corporate Risk And Crisis Management - CPD Accredited 3 Courses Bundle Course 01: Corporate Risk And Crisis Management Course 02: Compliance and Risk Management Course Course 03: Security Risk and Fraud Prevention **Special Offer: Free PDF and Hard Copy Certificates** Key Benefits Get instant PDF and Hard Copy certificate Fully online courses Developed by qualified professionals Self-paced learning and laptop, tablet, and smartphone-friendly 24/7 Learning Assistance Course Curriculum: Corporate Risk And Crisis Management Module 01: Introduction to Risks and Risk Analysis Module 02: Process of Risk Analysis and Management Module 03: Corporate of Risk Management Module 04: Managing Financial Risks Module 05: Introduction to Crisis and Crisis Management Module 06: Crisis Response and Communication Module 07: Incidents Management and Emergency Response Plan Module 08: Crisis Management Team Module 09: Post Crisis Phase Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing each Corporate Risk And Crisis Management - CPD Accredited 3 Courses Bundle bundle course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Corporate Risk And Crisis Management - CPD Accredited 3 Courses Bundle course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 30 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Corporate Risk And Crisis Management - CPD Accredited 3 Courses Bundle training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Corporate Risk And Crisis Management - CPD Accredited 3 Courses Bundle training.

🚀 Unlock the Power of Collaboration with Microsoft Teams Course! 🚀 Are you ready to revolutionize the way your team works together? Look no further than our comprehensive Microsoft Teams course! 🌟 In today's fast-paced digital landscape, effective collaboration is the cornerstone of success for any organization. Whether you're a seasoned professional or a newcomer to the workforce, mastering Microsoft Teams is essential for staying ahead of the curve. 💼   🔥 Benefits of Taking Our Microsoft Teams Course: Boost Productivity: Discover how to streamline communication and project management with Microsoft Teams' suite of features. Say goodbye to endless email chains and hello to real-time collaboration! Enhanced Efficiency: Learn how to leverage Teams' integrations with other Microsoft Office applications to centralize your workflow. From document sharing to video conferencing, everything you need is at your fingertips. Remote Work Readiness: In today's remote-friendly environment, the ability to collaborate effectively from anywhere is invaluable. Our course equips you with the skills to thrive in the era of remote work. Improved Communication: Break down silos and foster a culture of transparency within your team. From chat channels to threaded conversations, Microsoft Teams keeps everyone in the loop. Customizable Solutions: Tailor Microsoft Teams to suit your team's unique needs with custom channels, tabs, and apps. Our course teaches you how to make Teams work for you! Stay Organized: Say goodbye to scattered files and disjointed communications. Learn how to organize projects and files seamlessly within the Teams environment. Professional Development: Investing in your skills is the key to advancing your career. By mastering Microsoft Teams, you'll position yourself as a valuable asset to any organization.   💼 Who is this for? Business Professionals: Whether you're a manager leading a team or an individual contributor, Microsoft Teams can revolutionize the way you work. Entrepreneurs: Build a strong foundation for collaboration within your startup or small business with Microsoft Teams. Students and Educators: Enhance group projects and classroom collaboration with the powerful tools offered by Microsoft Teams. Remote Workers: Stay connected and productive from anywhere with the remote-friendly features of Microsoft Teams.   🛠️ Career Path: Project Managers: Mastering Microsoft Teams can elevate your project management skills and make you indispensable in the eyes of employers. Administrative Professionals: Become the go-to expert for streamlining communication and organization within your office environment. IT Professionals: Gain valuable skills in implementing and managing Microsoft Teams for organizations of all sizes. Sales and Marketing Professionals: Collaborate seamlessly with your team to drive results and exceed targets. Human Resources: Utilize Microsoft Teams to facilitate employee communication, training, and development initiatives.   Don't miss out on the opportunity to take your collaboration skills to the next level. Enroll in our Microsoft Teams course today and unleash your team's full potential! 💻🌐   FAQ (Frequently Asked Questions) for Microsoft Teams Q1: What is Microsoft Teams? Microsoft Teams is a collaboration platform that brings together chat, video meetings, file storage, and integration with other Microsoft 365 applications into one unified interface. It allows teams to communicate and collaborate in real-time, whether they're in the same office or spread across different locations. Q2: How can I access Microsoft Teams? Microsoft Teams can be accessed through various platforms, including desktop applications for Windows and Mac, web browsers, and mobile apps for iOS and Android devices. Users can sign in using their Microsoft 365 account credentials provided by their organization or create a new account if needed. Q3: What features does Microsoft Teams offer for communication and collaboration? Microsoft Teams offers a wide range of features to facilitate communication and collaboration within teams. These include instant messaging, audio and video conferencing, screen sharing, file sharing and co-authoring, integration with Microsoft Office apps, channels for organizing conversations and files by topic, and the ability to add external guests to meetings and channels. Q4: How can I organize and manage teams and channels in Microsoft Teams? In Microsoft Teams, users can create teams to bring together people with a common goal or project. Within each team, users can create channels to organize conversations and files by topic, department, or project. Team owners have the ability to add or remove members, manage permissions, and customize settings for each team and channel. Q5: Is Microsoft Teams secure for business use? Microsoft Teams prioritizes security and compliance to protect sensitive information and ensure data privacy. It offers features such as multi-factor authentication, encryption of data in transit and at rest, compliance with industry standards and regulations, and administrative controls for managing user access and permissions. Additionally, Microsoft regularly updates Teams with security enhancements and patches to address any potential vulnerabilities. Course Curriculum Module 1 Introduction to Microsoft Teams Introduction to Microsoft Teams 00:00 Module 2 Communication and Collaboration Communication and Collaboration 00:00 Module 3 Managing Meetings Managing Meetings 00:00

Conflict Resolution Skills: In-House Training Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans