Conflict Resolution Skills: In-House Training Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans
First Response Emergency Care (RQF) Five Day Course Cost: £350 + vat The Qualsafe Level 3 Award in First Response Emergency Care (RQF) is a regulated and nationally recognised qualification, ideal for those looking to work or volunteer as a First Responder. Among the first to arrive at a scene, First Responders typically include Police Officers, Firefighters, and those providing medical cover at Festivals and Events, such as Emergency /Community First Responders, Door Supervisors, Close Protection Operatives and Security Guards, as well as those working in high-risk environments including the Military, Power Stations, Agriculture and Manufacturing. OVERVIEW This informative, hands-on five-day course fulfils the competencies set out in the PHEM skills framework at descriptor Level D, providing the knowledge and practical skills needed to deal with a range of pre-hospital Emergency Care situations. The Qualsafe Level 3 Award in First Response Emergency Care (RQF) covers: Administration of Emergency Oxygen; Management of Trauma Patients; Major illnesses and much more. ASSESSMENT METHODS 6 x Practical Assessments/Skills Tests. 3 x Theory Assessments (multiple choice question papers) 1 x Invigilated Exam CERTIFICATION Successful learners will receive a personalised Qualsafe Level 3 Award in First Response Emergency Care (RQF) e-Certificate immediately after their results have been submitted, subject to a Centre’s Direct Claims Status and any required actions. Printed certificates are available at an additional cost. First Response • Emergency Care (FREC 3) Our First Response Emergency Care (FREC) Workshops are delivered by experienced instructors with extensive Emergency Care backgrounds. They combine theoretical knowledge with practical skills training, ensuring participants can handle real-life emergencies. The curriculum covers a wide range of topics, including patient assessment, basic life support, trauma management, and more. These Workshops are designed for those who have specific responsibilities at work or in voluntary and community activities to provide pre-hospital care to patients requiring emergency treatment. These workshops are not just about learning but about applying what you’ve learned in real-world situations. That’s why our FREC Workshops include practical scenarios where participants can practice their newly acquired skills. This hands-on approach ensures that participants understand the concepts and apply them effectively when it matters most. The Qualsafe Level 3 Award in First Response Emergency Care (RQF) covers the full range of skills required by the HSE for First Aid and is the leading qualification for events cover. For those with further ambitions, it also forms the first step towards a career in pre-hospital care.
CPCS A46 Piling Rig - Driven above 20 Tonnes
A48 Piling Rig - Bored above 20 Tonnes
A47 Piling Rig - Bored below 20 Tonnes
Emotional Intelligence Training
First Aid Trainer - Level 3 Emergency First Aid at Work Courses - delivered at your place of work