Enhancing Performance with Productive Conflict: In-House Training Most organizations have typically held the belief that workplace conflict is something that needs to be prevented, resolved, and/or mitigated. After all, conflict creates stress and leads to a variety of performance problems and very real costs. However, what savvy organizations have come to embrace is the understanding that when conflict is truly understood and harnessed, it can be utilized to not only add value to teams, but also enhance workplace performance. Conflict can be productive and make organizations better! Learners will explore the results of a formal, personalized, conflict-related assessment, uncovering targeted nuances of their conflict responses in action. Participants will learn to use basic strategies which allow them to transform destructive conflict responses into more productive ones, especially in the moment when they are happening. What you will Learn At the end of this program, you will be able to: Apply different models for understanding the lifecycle and dynamics of conflict Describe a physiological response to conflict and its impact on communication Recognize the correlation between a person's conflict style and how they respond to conflict Identify your own default responses to conflict and catch them in action Reframe automatic negative thoughts to create more positive interpersonal outcomes Utilize various tactics and strategies to transform destructive conflict responses into productive ones Getting Started Introductions and social agreements Course goal and objectives Opening activities Module 1: The Dynamics and Anatomy of Conflict Conflict basics Dynamics of conflict The anatomy of conflict Module 2: Conflict Styles and Conflict Conflict through the conflict style lens Exploring your style in conflict Destructive responses to conflict Module 3: Changing Your Response to Conflict Changing your conflict response Three steps to productive conflict Choosing a productive conflict response
Embark on a journey to become a workplace hero with our comprehensive one-day First Aid course. This dynamic and engaging training program is designed to equip you with the essential skills and knowledge needed to handle emergency situations confidently and effectively.
This paediatric first aid course provides essential information related to the Level 3 Award in Emergency Paediatric First Aid (RQF). Participants will gain vital skills and knowledge necessary to respond effectively to emergencies involving infants and children, ensuring the safety and well-being of young individuals in critical situations.
A Health & Safety Executive Approved course that complies with First Aid Regulations 1981. This is a refresher course for those that have previously attended and passed the First Aid At Work Course and now need to renew their certification. Who Should Attend? People that hold a valid First Aid At Work Certificate Course Content Health & Safety Using a First Aid Kit Incident Management Resuscitation / CPR - Adult, Child, Baby AED Familiarisation Recovery Position Choking - Adult, Child, Baby Burns & Scalds Poisoning including Anaphylaxis Epilepsy Shock Bleeding & Nose Bleeds Asthma Head Injuries Fractures, Sprains & Strains Many Other Specific Conditions Course Duration: Two Days Assessment / Certification Independent qualified assessors carry out the assessments. Each delegate that passes will receive a Certificate valid for Three years. Please note that training can take place upto 3 months in advance of the Certificate expiry date. The new Certificate will be dated from the expiry date of the old Certificate.
This Temporary Works Supervisor (TWS) course is part of our Site Safety Plus suite of training courses and it is designed to provide participants with a thorough and detailed knowledge of what the role of a temporary works supervisor involves. Overview This course will give you some important in depth knowledge of the role of a Temporary Works Supervisor, as well as an understanding of temporary works and the risk management involved. COURSE DURATION: The course lasts for 1 day This training is designed to teach the following: – Understanding risk management when applied to temporary works. – The role of the temporary works supervisor in co-operation, co-ordination, communications and competency while managing temporary works. – The legal duties, roles and responsibilities of the temporary works supervisor. – The role of any other temporary work processes. – Any understanding of the relevant aspects of the temporary work supervisor if BS 5975:2008+A1:2011. ENTRY REQUIREMENTS: In order to enroll in this course you will need to have experience managing all forms of temporary works. Also, you should have a basic understanding of written and spoken English, as the course materials and instruction are all in English. If you have any questions or concerns, please feel free to contact us at any time. Certification/Qualification: Upon successful completion of this course you will receive the CITB Cskills Awards Site Safety Plus certificate.
This full day workshop is designed to follow on and build on the learning from the 1-hour webinar to provide an embedded learning experience leading to acceptance and change of culture around neurodiversity. We understand the pressure managers can experience working within a neurodiverse team, this training is designed with managers in mind.
Introduction: “Co-ordinating the temporary works process” This two day course is designed to assist those on site who have responsibility for managing all forms of temporary works. It is also designed to give confidence to senior management and those who engage contractors have reached an assessed standard of knowledge. The course has the support of a number of organisations: Temporary Works Forum CECA, UKCG, HSE and FMB. The support of these organisations offers transferability of the course within industry.Temporary works are usually safety and business-critical and require careful co-ordination. An accepted way of achieving this is through the adoption of the management process outlined in BS5975, which introduces the temporary works co-ordinator (TWC) as a key figure. This course explains the role and the overall management context within which it sits.High risk can occur on small as well as larger sites hence understanding the essentials of good safety risk management, as outlined in BS5975, is relevant for projects of all sizes. This course will give the delegate thorough knowledge of the Temporary Works Co-ordinator role however this does not alone make a delegate competent, as this requires other attributes e.g. experience. Aims and Objectives: This course is not a temporary works awareness course. It is only concerned with the process of co-ordination of temporary works, commonly expressed through the role of the Temporary Works Co-ordinator. Attendance does not confer competency as a Temporary Works Co-ordinator.The course gives emphasis, throughout, to: – The importance of communication, co-ordination, co-operation and competency. The ‘4Cs’. – Risk management: safety and also business relatedAllowing the Temporary Works Co-ordinator (TWC) to: – Understand the need for and duties of a TWC – Understand the role of others – Have a detailed knowledge and understanding of BS5975 in respect of this role. Assessment: The method of assessment will be by multiple-choice questions at the end of the course as well as being expected to be interactive during the course.Course Attendance:Delegates are required to attend both sessions, since without full attendance and achievement in the examination the Temporary Works Co-ordinator Training Course cannot be made.Delegates must attend the days in order and, where not on consecutive days, must complete the course within two weeks. Delegates unable to attend both days due to extenuating circumstances (e.g. certificated sickness) will need to enrol onto a new course in order to maintain continuity of learning outcomes and attend both days again. It is expected that experienced and competent Temporary Works Co-ordinators will attend this course. Competence comes from a mixture of education, training and experience and should be judged by an appropriate senior individual, usually referred to as the Designated Individual (DI). Training is considered an essential element of Temporary Works Co-ordinator competence. Background Publications: This course, including its group work and exercises, is constructed around BS5975:2008 +A1:2011. For Open Courses Delegates should bring a copy with them in order not to be significantly disadvantaged. For in house courses it is expected that the Tutor will tailor the course around the organisation procedures,providing they are comprehensive and follow the philosophy of BS5975. In these cases delegates will need a copy of their own procedures. In the absence of adequate procedures delegates will need a copy of the BS itself.Although the following is not mandatory, delegates may find the following useful– BS EN12811-1:20031 Temporary works equipment. Scaffolds. Performance requirements and general design– BS EN12812:2008. Falsework ‐ performance requirements and general design– BS EN12813:2004. Temporary works equipment. Load bearing towers of prefabricated components. Particular methods of structural design– NASC TG20/13 plus supplement 1– NASC TG9:12