Conflict Resolution Skills: In-House Training Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans
A Health & Safety Executive Approved course that complies with First Aid Regulations 1981. This is a refresher course for those that have previously attended and passed the First Aid At Work Course and now need to renew their certification. Who Should Attend? People that hold a valid First Aid At Work Certificate Course Content Health & Safety Using a First Aid Kit Incident Management Resuscitation / CPR - Adult, Child, Baby AED Familiarisation Recovery Position Choking - Adult, Child, Baby Burns & Scalds Poisoning including Anaphylaxis Epilepsy Shock Bleeding & Nose Bleeds Asthma Head Injuries Fractures, Sprains & Strains Many Other Specific Conditions Course Duration: Two Days Assessment / Certification Independent qualified assessors carry out the assessments. Each delegate that passes will receive a Certificate valid for Three years. Please note that training can take place upto 3 months in advance of the Certificate expiry date. The new Certificate will be dated from the expiry date of the old Certificate.
We deliver Workplace PAT Testing Courses across most of the UK to assist businesses with Compliance. We also work with Bridges into Work and ReACT in association with Careers Wales and the Welsh Government to offer work based skills which some Candidates could be eligible for Government funding.
We can come to you and deliver Food Safety courses at your business premises. RSPH Level 4 Managing Food Safety and Hygiene Catering Course! This Level 4 course is perfect for those looking to enhance their knowledge and skills in food safety and hygiene in the catering industry. Throughout the course, you will learn about advanced food safety management, HACCP principles, and how to effectively implement food safety procedures. Special Offer: Book on this Level 4 Food Safety Training from July to August 2024 Contact us for a quote or to schedule training.
Immediate Life Support One Day Course Cost: £95+ vat Maximum 6 people This course includes the latest CPR and Coronavirus recommendations. This ILS training course is designed to meet the requirements of ILS training laid down by UK Resus Council guidelines and is certified by ProTrainings. The aim is to train healthcare personnel in cardiopulmonary resuscitation, simple airway management and safe defibrillation, enabling them to manage patients in cardiac arrest until the arrival of a cardiac arrest team and to participate as team members. The course is run over one day and consists of lectures and practical sessions. LEARNING CONTENT Learning content in this ILS and AED Training Course goes above and beyond BLS training with this immediate Life Support (ILS) Course, learning much more about the Human Body. The aim of this ILS and AED course is to: Understand basic life support requirements. Be able to demonstrate post-resuscitation procedures. Be able to carry out basic user maintenance and troubleshooting AED. Understand the safe use of an AED. Understand medical emergencies. Immediate Life Support • ILS Training The Immediate Life Support (ILS) course provides the necessary knowledge and skills when dealing with cardiac arrest or other cardiovascular emergencies. These workshops are designed for healthcare professionals who must be equipped to deal with life-threatening emergencies. Our ILS workshops are interactive, engaging, and hands-on. We believe that learning is best achieved through practice, so our workshops involve real-life scenarios where participants can apply their newly acquired skills under the guidance of experienced instructors. Upon completion of a First-Aid Qualification, employers can be assured that they have highly-trained personnel capable of responding swiftly and effectively to any First-Aid needs. This fulfils legal obligations and contributes to a safer, more caring work environment for all. In essence, the First Aid Certification is more than just a qualification; it’s an investment in the health and safety of your workforce.
Mediation and Conflict Course
First Aid - Level 3 First Aid at Work Re-Qualification Three Day Course Cost: £150 + vat per person Group Booking: 8 people or more £1100 (inclusive of vat). SYLLABUS A range of subjects are covered, including:- Legalities, responsibilities and reporting Dealing with an unresponsive casualty Fractures and spinal injuries Resuscitation and AED awareness Assessment of the situation CERTIFICATION Control of bleeding Shock (including Anaphylaxis) Heart attacks Head injuries Sprains and strains Poisoning Bandaging Choking Eye injuries Chest injuries Maximum of 12 People All learners will have the skills and knowledge to provide the organisation with Emergency First Aiders that can treat their casualties promptly, safely and effectively. Where a workplace First Aid Risk Assessment identifies a need for a First Aider in the Workplace. This accredited Three-Day Qualification will give the participants a qualification to the highest level of First Aid, meeting the statutory requirements of the Health & Safety (First Aid) Regulations 1981 and the Health and Safety (First Aid) Regulations (Northern Ireland) 1982. The Certificate is valid for 3 years and will expire from the date on the certificate. First Aid • Life-Saving Skills First Aid Training is not just a Course; it’s a life-saving skill everyone should possess. It’s about being prepared for the unexpected knowing how to respond when seconds count. As Health & Safety Law mandates, employers must create a secure and healthy environment for their employees. This responsibility extends to providing immediate and effective First-Aid Care when necessary. We understand that learning is best achieved through practical application. That’s why we offer In-Person Workshops on First Aid. These workshops provide hands-on experience under the guidance of our highly qualified trainers. You’ll have the opportunity to practice what you’ve learned in a controlled environment before you need to apply it in real life. Upon completion of a First-Aid Qualification, employers can be assured that they have highly-trained personnel capable of responding swiftly and effectively to any First-Aid needs. This fulfils legal obligations and contributes to a safer, more caring work environment for all. In essence, the First Aid Certification is more than just a qualification; it’s an investment in the health and safety of your workforce.
Highfield Level 1 Award In Food Safety In Manufacturing (RQF) Half day course Food business operators are required by law, to ensure that food handlers receive appropriate supervision and instruction/training in food hygiene in line with their work activity and should enable them to handle food safely This Level 1 Award in Food Safety in Manufacturing helps to prepare people for working in a low-risk role in a factory, where they will be handling, or around, food Course Contents: The Importance of Food Safety Legal responsibilities of food handlers Personal hygiene Contamination and cross contamination The importance of keeping one's work areas clean Pest control Basic bacteriology Benefits of this course: Businesses have a duty to their customers to produce food that is safe for consumption. There are one million cases of food poisoning in the UK each year. More than 6,000 are admitted to hospital. In 2014/2015, businesses in Chesterfield were issued 344 written enforcement notices. Derby received 1,116. Doing our Ofqual regulated, nationally accredited course ensures that nothing of importance is left out. EU and UK regulations state that all food handlers must receive appropriate training in food safety practices relevant to their duties. The Food Standards Agency says that 'Food business operators are required by law, to ensure that food handlers receive appropriate supervision and instruction/training in food hygiene in line with their work activity and should enable them to handle food safely’. This Highfield Level 1 Award in Food Safety in Manufacturing (RQF) is a nationally accredited qualification especially suitable for people working in, or planning to work in, the food retail industry where some food handling takes place Accredited, Ofqual regulated qualification: This Level 1 Food Safety in Manufacturing training course is a nationally recognised, Ofqual regulated qualification accredited by Highfield Qualifications. This means that you can be rest assured that your level 1 Food safety in Manufacturing certificate fulfils the legal requirements and is a very good way to make sure your low-risk employees are trained appropriately in Food Safety. The Ofqual Register number for this course is 603/2616/5