18 Educators providing Complaint Handling courses delivered Live Online

Complaint Handling Live Online

the compliance company core services

Sheffield

Our expert team provide bespoke compliance services for all business sectors.

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national housing federation

London

We are the voice of England’s housing associations. Our housing association members provide homes for around six million people, and are driven by a social purpose: providing good quality housing that people can afford. We support our members to deliver that social purpose, with ambitious work that leads to positive change.

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the experience corp

Who We Are The Experience Corporation, is a boutique training and consulting firm dedicated to enhancing customer satisfaction through online training for frontline teams and individual professionals. We provide engaging courses which focus on equipping learners with the practical skills needed to uplevel their soft skills. We also provide oragnisations with online learning solutions to equip their frontline staff and managers with exceptional soft skills. Our courses cover the following topics: * Customer Service * Customer Experience (CX) * CX Management * Complaint Handling * Time Management * Challenging Customers * Professional Communication Who We Help Our courses are for individual learners who are looking to upskill themselves so they can stand out for a promotion, boost their CV and improve their performance at work. We also serve corporate organisations by providing online learning solutions for frontline employees and their managers. We serve a variety of industries such as * Retail * Hospitality * Non-profit * Healthcare * Financial Services * Previous Clients Our previous corporate clients include The National Health Service and The Atlas Building London.

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elite training

5.0(2)

Plymouth

Based in Belfast, Northern Ireland, Elite Training has been delivering top quality Soft Skills Training since 1994. We offer PRINCE2, Institute of Leadership and Management (ILM) leading to ILM Accreditation in ILM Level 3 and ILM Level 5, Customer Care, Time Management and a wide variety of other Management Training. Our hands-on Corporate Training can provide your company with the right skills to create a more effective and efficient working environment.

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parliamentary and health service ombudsman

Manchester

We were set up by Parliament to provide an independent complaint handling service for complaints that have not been resolved by the NHS in England and UK government departments.

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own your success

5.0(1)

Edinburgh

ABOUT OWN YOUR SUCCESS It's as simple as that. We want professionals to OWN THEIR SUCCESS! Progressive professionals who want to be at the forefront of their organisation and sector, encouraging best practice implementation and personal and staff growth, need to ensure they are continuing to invest in themselves. Whether you are a current or future leader, owning your career, learning from peers and understanding modern tools and techniques is the only way to truly establish yourself as a front-runner in your space. OYS offers proven programs that are designed to provide you with key insights and outcomes that will allow you to elevate yourself as a leader and encourage the elevation of the team around you. As an attendee at one of our programs, you will create and start implementing your OWN roadmap, which will enhance YOUR capability and create a clear pathway for future SUCCESS. Visit our events page to view up-and-coming programs best suited to you and your business. MISSION STATEMENT Own Your Success is dedicated to delivering the highest quality training events and unique and memorable delegate experience - delivered with enthusiasm, liveliness and excitement for professionals advancing their careers. OUR VALUES Transparency As an organisation, we need to demonstrate honesty, openness, accountability, and a straightforward attitude towards all business interactions – our clients, facilitators and internal team. Collaboration We are a learning organisation and we need to listen to our clients, facilitators and team to make sure we work together to be successful in our mission to deliver the highest-quality learning experience. We need to work together to learn and make the right decisions for everyone involved with our organisation. Fun We have all heard the quote; "If you love what you do - you'll never work a day in your life," but this is what we stand by. We love helping and developing people to be the best version of themselves. If you’re having fun then that means our clients are going to get the best experience possible. We are serious about developing people, but who says you can’t have a chuckle whilst doing it. Communication We need to effectively communicate to make sure our clients have the best learning journey possible. If we can't, then how can you trust us to develop you? Communication is a major part of a professional’s journey and so it’s a major part of ours too. Therefore our focus is strong communication with our clients, facilitators and team to make sure we deliver on what we set out to achieve - the best quality training programs for professionals advancing their careers.

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advanced communications training

This two-day in-house advanced communication skills course is bespoke to individuals within a company who would like to develop their advanced skills in this key component of management and leadership. It is the one skill that team members say they prize over all others: the ability to communicate messages in all circumstances and situations, and identify where it can and often does go wrong. The way people need communicating with depends on their learning style, their preferences for taking in information and their ability to filter the incorrect information from the correct. The programme goes beyond what most courses cover in terms of communication skills, and highlights those 21st century techniques that get real results in the work environment. You will learn how other people think and compute information, so you’ll be able to effectively personalise communication in the best way for the receivers and for yourself.

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james & j consultancy

Swanley

We have many Overseas Qualified Dentists currently working in practices as a Dental Hygienist and Therapist whilst they wait to sit their ORE/LDC exams, but this role is a certain platform to support you on your journey until you find a role as a Dentist (NHS or private). As a Dental Hygienist or therapist you will be equipped with further understanding surrounding NHS regulations, complaint handling, and further exposure to different materials, dental software and working towards CPD early on. This places you in a much better position later down the line after passing the ORE exams, than other candidates who had no UK dental experience. Most importantly it gives you the confidence to deal with patients.

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high speed training

4.7(36)

Ilkley

Whether it’s for you or your team, our online training is here to help you achieve your goals. From meeting safety standards or complying with regulations, to growing skillsets – each course is created by industry experts to make sure you get the best learning experience and the outcome you need.

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high speed training ltd

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Courses matching "Complaint Handling"

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Efficient and robust Complaint Handling Workshop

5.0(1)

By Own Your Success

Participants learn how to handle complaints and negative online reviews with confidence and professionalism. For customer service professionals looking to develop.

Efficient and robust Complaint Handling Workshop

Delivered OnlineFlexible Dates

£420

Handling a Difficult Customer

By Nexus Human

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to become more skilled at handling difficult customers. Overview Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers. In this course, students will gain a valuable skill set to deal with difficult customers in various situations. 1 - GETTING STARTED Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan 2 - THE RIGHT ATTITUDE STARTS WITH YOU Be Grateful Keep Your Body Healthy Focus on Positive Thoughts Invoke Inner Peace Case Study 3 - INTERNAL STRESS MANAGEMENT Irritability Unhappiness with Your Job Feeling Underappreciated Not Well-Rested Case Study 4 - EXTERNAL STRESS MANAGEMENT Office Furniture Not Ergonomically Sound High Noise Volume in the Office Rift with Co-Workers Demanding Supervisor Case Study 5 - TRANSACTIONAL ANALYSIS What is Transactional Analysis? Parent Adult Child Case Study 6 - WHY ARE SOME CUSTOMERS DIFFICULT? They Have Truly Had a Bad Experience and Want to Vent They Have Truly Had a Bad Experience and Want Someone to be Held Accountable They Have Truly Had a Bad Experience and Want Resolution They Are Generally Unhappy Case Study 7 - DEALING WITH THE CUSTOMER OVER THE PHONE Listen to the Customer?s Complaint Build Rapport Do Not Respond with Negative Words or Emotion Offer a Verbal Solution to Customer Case Study 8 - DEALING WITH THE CUSTOMER IN PERSON Listen to the Customer?s Complaint Build Rapport Responding with Positive Words and Body Language Besides Words, What to Look For? Case Study 9 - SENSITIVITY IN DEALING WITH CUSTOMERS Who are Angry Who Are Rude With Different Cultural Values Who Cannot Be Satisfied Case Study 10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER Angry Customer Rude Customer Culturally Diverse Customer Impossible to Please Customer Case Study 11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT Call the Customer Send the Customer an Email Mail the Customer a Small Token Handwritten or Typed Letter Case Study 12 - WRAPPING UP Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

Delivered OnlineFlexible Dates

Price on Enquiry