11970 Communication courses

If you feel that your confidence needs developing, or that you are low in self-esteem, we can support you to build your self-esteem and confidence in just a few simple steps that ultimately take your overall skills to the next level. This course aims at providing reliable, helpful and easy-to-absorb information on the most obvious emotional challenges faced by people today. In this course, you will go through an array of valuable lessons demonstrating tips and tricks to improve your self-esteem, the common obstacles to our goals, the importance of goal setting in life, and the effective ways of developing communication skills. You will also discover how to confer powerful presentations, and deal with stressful behaviour and situations. On successful completion of this course, your background level of confidence and self-esteem will highly raise, almost without you realising how it is happening. Why Choose This Course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Assignment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? This Self Esteem and Confidence Building Course is ideal for those wanting to improve their basic skills in office administration, those who want to start working as a receptionist, office administrator, office manager, administrative assistant or secretary, and those who want to become a legal secretary.

Mental health problems can seriously damage the development of children and young people. That's why the people working with young children must have an in-depth understanding of how to provide mental health support. So, if you are planning to pursue a career in the relevant sectors learn the essentials of child counselling from the Children and Adolescents Counselling course. In the Children and Adolescents Counselling course you will get to introduce yourself to the essentials of child development. Here, you will learn about the factors that influence the development process. In this step-by-step learning process, you will receive valuable information on the different areas of development such as cognitive development, personality development etc. The course will also teach you the techniques for counselling on various mental health issues. You will also know how to portray empathy to those suffering from mental health problems. At the end of the course, you will receive a CPD certificate. This certificate will prove your expertise and help you secure a good job. So, join now and boost your career! Learning Outcomes  Familiarise yourself with the factors that influence child development Enrich your knowledge of cognitive, social and emotional development in children Get an in-depth understanding of the theories and models of counselling Develop the ability counselling stress, trauma, anxiety and other mental health issues Understand how to deal with self-harm and suicidal thoughts Learn how to show empathy while counselling Who is this Course for? Anyone can enrol in the Children and Adolescents Counselling course to enrich their knowledge of this area. The course will be highly beneficial for those who are looking forward to starting a career in the relevant industries. It will also help the current professionals enhance their knowledge and improve their skills. Requirements Individuals from any background can take the course A good understanding of the English language, numeracy and ICT Any smart device such as a laptop, pc, or smartphone with an internet connection CPD Certificate from Course Gate  After completing the final assignment, you will receive a CPD-accredited certificate. The PDF copy of the certificate will cost you £9. You can order the hard copy for £15, or you can get both the hard copy and PDF certificate for £22. Career path This course will provide the learners with an in-depth understanding of the subject. After completing the course, the learners will develop the skills and knowledge to explore career opportunities in the following fields  Mental Health Counsellor Teacher Social Worker School Guidance Counsellor Course Curriculum Module 01: Counselling and Counsellors Counselling and Counsellors 00:14:00 Module 02; Understanding Child Development Understanding Child Development 00:52:00 Module 03: Factors That Influence Development Factors That Influence Development 00:37:00 Module 04: Cognitive Development Cognitive Development 00:26:00 Module 05: Social and Emotional Development Social and Emotional Development 00:44:00 Module 06: Personality and Intellectual Development in Children Personality and Intellectual Development in Children 00:37:00 Module 07: Theories and Models of Counselling (Part 1) Theories and Models of Counselling (Part 1) 00:17:00 Module 08: Theories and Models of Counselling (Part 2) Theories and Models of Counselling (Part 2) 00:19:00 Module 09: Childhood and Adolescent Psychiatric Disorders Childhood and Adolescent Psychiatric Disorders 00:23:00 Module 10: Counselling Children and Adolescents in Schools Counselling Children and Adolescents in Schools 00:21:00 Module 11: Legal, Cultural and Ethical Issues in Professional Counselling Legal, Cultural and Ethical Issues in Professional Counselling 00:17:00 Module 12: Counselling Stress and Anxiety Disorders Counselling Stress and Anxiety Disorders 00:31:00 Module 13: Counselling Trauma and Substance Abuse Counselling Trauma and Substance Abuse 00:17:00 Module 14: Counselling Mood Disorders and Depression Counselling Mood Disorders and Depression 00:23:00 Module 15: Counselling Eating & Sleeping Disorders Counselling Eating & Sleeping Disorders 00:46:00 Module 16: Counselling Self Harm and Suicide Counselling Self Harm and Suicide 00:18:00 Module 17: Communication Skills and Empathy in Counselling Communication Skills and Empathy in Counselling3 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Overview Become an accomplished Teaching Assistant and help children with learning difficulties overcome their challenges. This Teaching Assistant course will provide any individual in the UK Education system with the skills and knowledge to support and develop all children in the classroom. The course has been written to allow Teaching Assistants to work with SEN/SENCO pupils alongside other students. It is designed to provide a genuinely complete knowledge base that will enable you to work with a wide range of children who may show signs of Autism, ADHD, Dyslexia, and other associated conditions. Enrol now and support every child. How will I get my certificate? You will take a written assignment test at the end of the course, which you can take either during or after. After completing the test, you can order your certificate; these are included in the price. Who is this course for? No experience or previous qualifications are required for enrolment in this Teaching Assistant. It is available to all learners of all academic backgrounds. Requirements Our Teaching Assistant is fully compatible with PCs, Macs, laptops, tablets, and smartphones. This course has been designed to be fully compatible with tablets and smartphones, so you can access it on Wi-Fi, 3G, or 4G. There is no time limit for completing this course; it can be studied in your own time and at your own pace. Career path These various qualifications will increase the value of your CV and open you up to multiple sectors, such as Business and Management, Administration, Accountancy and Finance, Secretarial and PA, Teaching and mentoring, etc. Course Curriculum 6 sections • 39 lectures • 11:18:00 total length •Module 01: Teaching Assistant Overview: 00:23:00 •Module 02: Professional Developments for a TA: 00:29:00 •Module 03: Working with the School and Its Policies: 00:26:00 •Module 04: Discussion on Curriculum, Assessment and Monitoring: 00:25:00 •Module 05: Providing the Best Learning Environment: 00:20:00 •Module 06: Learn to Implement ICT, Literacy and Numeracy Development Processes as a TA: 00:16:00 •Module 07: Child Development and the SEN Support: 00:18:00 •Module 08: Understanding Behaviour & Relationships as a TA: 00:21:00 •Module 09: Experienced TAs Maintain Strong Communications with the Students: 00:16:00 •Module 10: Career Prospects for TAs in the UK: 00:25:00 •Module 01: Special Education Needs (SEN) An Overview: 00:08:00 •Module 02: SEN Support: 00:12:00 •Module 03: High Quality Teaching for Pupils with SEN: 00:09:00 •Module 04: SEN Teaching Methodologies: 00:20:00 •Module 05: Communication and Interaction: 00:16:00 •Module 06: Cognition and Learning: 00:20:00 •Module 07: Social, Emotional and Mental Health Difficulties: 00:11:00 •Module 08: Sensory or Physical Needs: 00:15:00 •Module 09: Working in Partnership: 00:09:00 •Autism Spectrum Disorder (ASD): 00:25:00 •Learning Difficulties Related to Autism: 00:23:00 •Autism Diagnosis: 00:16:00 •Cognitive Approaches in Autism: 00:17:00 •Dealing with Autistic Individuals: 00:22:00 •Other Considerations for Dealing with Autistic Individuals: 00:19:00 •Engagement in Autism Awareness: 00:13:00 •Module 01: Introduction to ADHD: 00:13:00 •Module 02: ADHD in Young and Adults: 00:19:00 •Module 03: ADHD in Family Settings: 00:12:00 •Module 04: ADHD in Educational Settings and Parent Training: 00:19:00 •Module 05: ADHD and Attention Difficulties: 00:15:00 •Module 06: Cognitive Approaches in ADHD: 00:16:00 •Module 07: The Organisation of Care for ADHD: 00:21:00 •Module 01: Introduction to Dyslexia: 00:18:00 •Module 02: Dyslexia and Learning Difficulties: 00:18:00 •Module 03: Dyslexia in the School: 00:23:00 •Module 04: Cognitive Approaches in Dyslexia: 00:16:00 •Module 05: The Legal Rights of Dyslexics: 00:14:00 •Assignment - The Best Teaching Assistant Training Program: 00:00:00

Duration 3 Days 18 CPD hours This course is designed for Architects, and System Administrators interested in gathering a deeper understanding on how Hyperledger Fabric Networks are Architected and operated throughout. You will learn about the integral base files in which Fabric are built upon. You will learn about how identity, and permissions are administered throughout Membership Only networks. Additionally, you will gather the experience necessary to enter into and manage nodes/peer needs (i.e. chaincode installation, securing communication, etc).

Enhance your British Sign Language skills with our interactive BSL Level 2 course. Perfect for advancing from basic BSL, this course covers advanced grammar, vocabulary, and effective signing techniques. Led by a 20-year experienced instructor, you'll gain confidence in everyday conversations and emotional signs, preparing you for fluent communication with the deaf community. Enrol now and elevate your BSL proficiency!

In this modern world, communication has become so much easier that we often see products or goods from one country is being delivered to another. An air courier is a freelance individual who works as a deliveryman to escort different products in their baggage allowance to ship valuable products or documents for their clients. Nowadays, this has become a popular job in first world countries. If you want to start your career as an air courier and travel different place delivering valuable goods to different receivers, you should consider our professional Professional Diploma in Air Courier course. This course is perfectly designed to make sure you can learn everything related to this exciting career. If you like travelling and also want to learn a good livelihood, you should definitely consider this course as you will be learning air courier travel, tips of becoming professional air courier, application process and finally getting started as an air courier. So, why are you waiting for? Take on the challenge and make your way to become a professional air courier in no time. Course Highlights Professional Diploma in Air Courier is an award-winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Diploma in Air Courier into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 5 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Professional Diploma in Air Courier Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Professional Diploma in Air Courier is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Professional Diploma in Air Courier is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Chapter-1 Introduction To Air Courier Travel 01:00:00 Chapter-2 What You Will Be Doing 00:30:00 Chapter-3 Who Can Become An Air Courier? 00:15:00 Chapter-4 The Application Process 00:15:00 Chapter-5 How Do I Get Started? 00:30:00 Chapter-6 What Happens Next? 00:15:00 Chapter-7 Is It Legal? 00:15:00 Chapter-8 How Much Will It Cost? 00:15:00 Chapter-9 Where Can I Go? 00:15:00 Chapter-10 How Long Can I Stay At My Destination? 00:15:00 Chapter-11 What If I Can't Fulfill My Obligations? 00:15:00 Chapter-12 Do I Need Travel Insurance? 00:15:00 Chapter-13 Are There Any Drawbacks? 00:15:00 Chapter-14 Tips For Prospective Couriers 00:15:00 Chapter-15 Useful Information 00:15:00 Mock Exam Mock Exam- Professional Diploma in Air Courier 00:20:00 Final Exam Final Exam- Professional Diploma in Air Courier 00:20:00

Description Conflict is an inevitable part of working life. And it's not always bad. But, often, it is. It can be stressful, harm productivity, spoil working relationships, and lead to damaging behaviors. And, if you have any level of responsibility as a team leader, supervisor, or manager, fixing it may well be down to you. So you need the tools to deal with conflict at work. And this course will give you them. More than that, you'll learn how and why conflict arises, and how to minimize it before it takes hold. Here are the main topics you'll cover: The sources of conflict How to listen The effect of personalities on conflict The ways people resist imposed ideas The signs and stages of conflict escalation The steps for de-escalating conflict Strategies for resolving conflict Five ways to handle conflict How to recover a broken (workplace) relationship Ongoing Project: Your Conflict Log During the course, your project will be to keep and share aspects of your Conflict Log. You will create a record of your observations, successes, and struggles. Other students and your tutor will support you, endorse your successes, and help you with your questions. Prior Experience The only prior experience you need is daily life. If you've been a hermit or in long-term peaceful coexistence with all your fellow human beings, you won't need this course. However, the people who may find this most valuable are those who experience conflict in the workplace, and especially those in supervisory or management roles. Your Tutor Your tutor is Dr. Mike Clayton. As a senior manager at international consulting firm, Deloitte, Mike had to deal with conflict among staff, and with clients, and even among clients. But more important, as a senior representative of his firm and a program leader, he needed to avoid escalation of conflict. Now, as a trainer and facilitator, he has been applying what he learned and teaching it to others. This course represents 15 years' experience of what tools students find most helpful, and 25 years experience in business, managing conflicts large and small. We have you covered However, it's not all been plain sailing. Three times in 25 years, Mike has had to use his own 'Breakdown Routine' to the breakdown of a professional relationship. Three times it worked. And managers and leaders he has coached have used it with equal success. So, you see, we have you covered. This course will give you the tools to: Prevent conflict Reduce and reverse its escalation Handle full blown conflict and... recover from the effects of a conflict-induced relationship breakdown. What Will I Learn? Recognize the signs of conflict early, so you have a chance to stop it Reduce the incidence of conflict, by listening well Understand how conflict escalates, so you can stay calm and stop the escalation De-escalate conflict, so you bring your relationship back to normal Resolve conflict, using a variety of strategies and tactics Develop your resistance to being drawn into conflict Who is the target audience? Managers and supervisors at all levels Requirements No pre-requisites. If you're in the world of work, or soon to enter it, you're ready for this course. Introduction to Your Conflict Management Course Welcome to the Course Dealing 00:03:00 What are Conflict and Conflict Management? 00:03:00 Understand the Keys to Conflict The Rational and Irrational Sources of Conflict 00:03:00 The Effects of Respect on Conflict 00:04:00 How to Use Respect to Help Resolve Conflict 00:05:00 How Misunderstandings Arise... and the Solution How Communication Works 00:05:00 How we Listen: The Four Listening Levels 00:05:00 How to Listen Well 00:04:00 Personality Types in Conflict How Personality Types Conflict 00:02:00 How Specific Personalities Clash at Work 00:04:00 How to Avoid Personality Clash 00:02:00 Escalation of Conflict Resistance: It's Not Conflict... yet. 00:02:00 The Onion Model of Resistance 00:07:00 The Signs of Conflict Escalation 00:03:00 De-escalating Conflict The Strategies for Handling Conflict 00:06:00 Conflict De-escalation Process 00:03:00 Conflict Handling Modes - The Thomas-Kilmann Model 00:02:00 The Five Thomas-Kilmann Modes 00:06:00 Getting Help from a Third Party 00:05:00 How to Recover from a Broken (Professional) Relationship 00:05:00 Closing Section Good Conflict and Bad Conflict 00:04:00 The Secret to Avoiding Conflict 00:03:00

Computer networking is one of the most important aspects of today's entire communication system. Thus, IT professionals seem to show keen interest in computer networks and internet technology. If you want to be an IT professional or want to learn about computer networking, then this course can be a great resource for you. The Level 2 Certificate in Computer Networking contains the basics of computer networks including how they work and how the information is passed over the network. You will learn about many interesting things like designing computer networks, selecting the right hardware, troubleshooting, wired technology, wireless technology, how to manage cables, monitor the computer network with professional tools, repairing and also maintenance. Basically, you will get to know a lot about computer networking and its basics so that you can get started with the advanced course and become an IT professional in no time. Course Highlights Level 2 Certificate in Computer Networking is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Level 2 Certificate in Computer Networking into 18 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 15 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Level 2 Certificate in Computer Networking Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Level 2 Certificate in Computer Networking is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Level 2 Certificate in Computer Networking is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Computer Networking Basics Introduction to Computer Networking FREE 00:30:00 Types of Computer Networks FREE 01:00:00 Types of Network Equipment 00:30:00 Ethernet 00:30:00 Wireless Local Area Networking 01:00:00 Internet Service 01:00:00 TCP/IP and Other Internet Protocols 01:00:00 Network Routing, Switching and Bridging 01:00:00 IPv4 & IPv6 01:00:00 Computer Networking Concepts Basics of computer networking 00:30:00 Computer networking design and solutions 00:30:00 Getting the right computer network hardware. 01:00:00 Setting up your Computer Network 00:30:00 Wireless vs wired 01:00:00 Cable management for wired computer network 01:00:00 Managing your network with network monitoring tools 01:00:00 Computer network maintenance and repair 01:00:00 Troubleshooting computer network 01:00:00 Mock Exam Mock Exam- Level 2 Certificate in Computer Networking 00:20:00 Final Exam Final Exam- Level 2 Certificate in Computer Networking 00:20:00

Level 3 Childminding Course Overview Imagine creating a magical world where laughter rings, curiosity blooms, and little minds blossom under your care. As a childminder, you'll be the guiding star, the nurturing haven, and the playful companion who shapes young lives. This Level 3 Childminding Course equips you with the knowledge, skills, and confidence to embark on this fulfilling path, empowering you to build a thriving childcare business from the comfort of your own home. Across 16 comprehensive modules, you'll delve into the fascinating world of child development, learning the intricacies of caring for children from birth to age five. You'll master the art of creating stimulating activities that nurture their physical, emotional, and intellectual growth. Unlock the secrets of child psychology, understanding how children think, feel, and interact. Discover effective communication strategies to build strong relationships with parents and carers, fostering a collaborative and supportive community. But this course isn't just about theory. It's about practical application. You'll gain hands-on experience through engaging activities, case studies, and scenario-based learning, preparing you for the real-life challenges and rewards of childminding. By the end, you'll be equipped to create a safe, inclusive, and enriching environment where children thrive under your care, leaving a lasting impact on their lives. Why You Should Choose Level 3 Childminding Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Level 3 Childminding Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Level 3 Childminding Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Level 3 Childminding Course (Nanny, Babysitter, Childminder) Module 01: Introduction to Nursery Nurse Introduction to Nursery Nurse 00:15:00 Module 02: Caring for Children Caring for Children 00:25:00 Module 03: Understanding the Growth and Development of Children Understanding the Growth and Development of Children 00:26:00 Module 04: Introduction to Child Psychology Introduction to Child Psychology 00:03:00 Module 05: Attachment and Relationship Building in Childhood Attachment and Relationship Building in Childhood 00:31:00 Module 06: Factors that Influence Development Factors That Influence Development 00:41:00 Module 07: Personality and Intellectual Development of Children Personality and Intellectual Development of Children 00:32:00 Module 08: Observation and Assessment of Children in the Early Years Setting Observation and Assessment of Children in the Early Years Setting 00:20:00 Module 09: Curriculum and Developing Early Learning Curriculum and Developing Early Learning 00:27:00 Module 10: Promoting Equality, Diversity and Inclusive Practice in Early Years of Learning Promoting Equality, Diversity and Inclusive Practice in Early Years of Learning 00:27:00 Module 11: Safeguarding, Protection and Welfare of Young Children Safeguarding, Protection and Welfare of Young Children 00:26:00 Module 12: Health and Safety of Children in the Early Years Module 11: Health and Safety of Children in the Early Years 00:38:00 Module 13: Nutrition and Healthy Food for Children Nutrition and Healthy Food for Children 00:30:00 Module 14: Play and Learning in Children's Education Play and Learning in Children's Education 00:28:00 Module 15: Working with Children Having Special Needs Working with Children Having Special Needs 00:26:00 Module 16: Working in Partnership with Parents and Carers Working in Partnership with Parents and Carers 00:19:00

Provide your Customers with the Service that will leave a lasting impression Are you struggling to communicate with your customer? Not able to grab their attention? Take this course to learn how to interact with customers so they don't cut you off in mid sentence. The best customer service representatives are genuinely excited to help customers. You will have to be patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. You will have to be confident at troubleshooting and investigate if you don't have enough information to resolve customer complaints. Customer service is what ultimately makes or breaks a company. If it is done well, it will establish a fantastic reputation that will spread goodwill towards the company by word of mouth. This course comprises of multiple units, all designed to improve your communication skills with a customer. Enhance your skills of interaction and calm down a customer with ease who isn't willing to admit his mistakes. Course Highlights Extended Diploma in Customer Service is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Extended Diploma in Customer Service into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Extended Diploma in Customer Service Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Entrepreneurs, students, adventurers, the dreamers or individuals who are interested in learning the techniques of goal setting. Extended Diploma in Customer Service is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Extended Diploma in Customer Service is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Basics of Customer Service Customer Service Skills Training Templates FREE 01:00:00 Customer Service & Retention Checklist FREE 01:00:00 Customer Service Checklist 01:00:00 Providing Customer Service First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Extended Diploma in Customer Service 00:30:00 Final Exam Final Exam- Extended Diploma in Customer Service 00:30:00