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10239 Communication courses

Program Management Skills

By IIL Europe Ltd

Program Management Skills Program managers coordinate and give oversight to the efforts of marketing groups, project teams, product delivery, maintenance and support, operations and staff from various functional groups, including suppliers, business partners, and other external bodies. The goal is to ensure that proposed business transformation, through the delivery of complex products and processes, is implemented to realize the organization's strategic benefits and objectives, for which the program was selected. The goals of this course are twofold: To provide participants with key program management principles and techniques, recognized as best practices, to enable more effective program management; and to leverage core elements of the program management life cycle, processes, tools and techniques, to enable program management effectiveness. The participant will learn and apply the principles of program management through discussions, activities, and case study exercises. What You Will Learn At the end of this workshop, you will be able to: Maximize the transformational impact of a program according to the business needs Explain management principles and techniques and apply them within a program context Implement program governance and organization that will produce expected benefits Plan for and manage benefit realization, risks, issues, and quality Manage component projects' interdependencies that are linked to both program and strategic objectives Engage program stakeholders effectively. Improve communication and action planning effectiveness for programs in organizations Getting Started Introductions Course structure Course goals and objectives Foundation Concepts Fundamental definitions and concepts Program challenges and benefits Program best practices and success criterion Stakeholder management Governance: program management office and program boards Standard for Program Management overview Vision, Leadership, and the Business Case What is vision, why, and how? Leadership vs. Management Program business case Program Organization and Governance Program organization Program governance Program board roles and responsibilities Benefits Management Benefits explored Benefits management Benefits realization Program Management Planning Program management plan Program blueprint and roadmap Program component dossier Program tranches Program estimating Program scheduling Program Monitoring and Controlling Program Control - An Overview Program Monitoring and Controlling Monitoring and Controlling Transition Program Risk and Issue Management Risk and issue management overview Program risk management Program issue management Program Quality Management Program quality management overview Program quality management principles Program Stakeholder Management Stakeholder engagement overview Stakeholder engagement planning EI, trust, communication and stakeholder engagement Program Closure and Benefits Sustainment Program closure overview Closing the program Program benefits sustainment Summary What did we learn, and how can we implement this in our work environments?

Program Management Skills
Delivered In-Person in LondonFlexible Dates
£1,695

Diploma in Business Administration

5.0(10)

By Apex Learning

Overview With our intensive Diploma in Business Administration course, you can improve your professional skills. We create complete leaders with strong financial assessment, operational flexibility, and smooth communication by going beyond software expertise.Learn the fundamentals of handling money, creating budgets, writing reports, making presentations, and acting wisely. This investment advances your professional growth by expanding your skill set and opening up possibilities for opportunity.Join us now in exploring your abilities as a leader. Key Features of the Course: FREE Diploma in Business Administration CPD-accredited certificate Get a free student ID card with Diploma in Business Administration training (£10 applicable for international delivery) Lifetime access to the Diploma in Business Administration course materials The Diploma in Business Administration program comes with 24/7 tutor support Get instant access to this Diploma in Business Administration course Learn Diploma in Business Administration training from anywhere in the world The Diploma in Business Administration training is affordable and simple to understand The Diploma in Business Administration training is an entirely online How will I get my certificate? Upon successful completion of the Diploma in Business Administration course, obtaining your certificate is a straightforward process. Here's how it works: Course Completion: Once you've successfully finished the course, you'll be eligible to receive your certificate. Order Your Certificate: You can conveniently order your certificate directly through our platform. Who is this course for? Anyone, anywhere, can jumpstart their business journey with the Diploma in Business Administration! No experience? No problem! This open-door program welcomes all, from any background, to dive into the exciting world of business. Requirements Our Diploma in Business Administration course is designed for maximum flexibility and accessibility: It is optimised for use on PCs, Macs, laptops, tablets, and smartphones. Study easily on your tablet or smartphone, accessible with any Wi-Fi connection. No time limit for completion; study at your own pace and on your own schedule. Basic English proficiency is required to ensure effective learning. This course structure allows for a convenient and adaptable learning experience. Career path Having these various qualifications will increase the value of your CV and open you up to multiple sectors, such as: Marketing Assistant: £20-30k HR Assistant: £22-32k Sales Representative: £25-40k Customer Service Advisor: £20-28k Administrative Assistant: £18-25k Remember: Salary ranges vary (based on experience, location, and company). Advance with further qualifications! Course Curriculum 10 sections • 91 lectures •What is Business Administration? •Business and Organisations •Management of Business •Business Organization Perspectives •Decision Making •Approaches to Leadership •Communication Basics •Know Thyself and The Message •Learn To Use Terms of Business Communication That Invoke Emotions •Pay Attention To Body Language •Learn To Use Terms That Spark Interest •The Benefits Of Presenting Your Message In 1 Minute •Financing Basics •Record Your Income •Make a List of Expenses First and Put Them in Categories •Countdown & Adjust •Review Regularly •Module One - Getting Started •Module Two - Human Resources Today •Module Three - Recruiting and Interviewing •Module Four - Retention and Orientation •Module Five - Following Up With New Employees •Module Six - Workplace Health & Safety •Module Seven - Workplace Bullying, Harassment, and Violence •Module Eight - Workplace Wellness •Module Nine - Providing Feedback to Employees •Module Ten - Disciplining Employees •Module Eleven - Terminating Employees •Module Twelve - Wrapping Up •Activites-Diploma in Human Resource Management •Module One - Getting Started •Module Two - Working with Words •Module Three - Constructing Sentences 2017 •Module Four - Creating Paragraphs •Module Five - Writing Meeting Agendas •Module Six - Writing E-mails •Module Seven - Writing Business Letters •Module Eight - Writing Proposals •Module Nine - Writing Reports •Module Ten - Other Types of Documents •Module Eleven - Proofreading and Finishing •Module Twelve - Wrapping Up •Module One - Getting Started •Module Two - Opening •Module Three - Working with the Interface •Module Four - Your First Document •Module Five - Basic Editing Task •Module Six - Basic Formatting Tasks •Module Seven - Formatting Paragraphs •Module Eight - Advanced Formatting Tasks •Module Nine - Working with Styles •Module Ten - Formatting the Page •Module Eleven - Sharing Your Document •Module Twelve - Wrapping Up •Module One - Getting Started •Module Two - Opening PowerPoint •Module Three - Working with the Interface •Module Four - Your First Presentation •Module Five - Working with Text •Module Six - Formatting Text and Paragraphs •Module Seven - Adding Pictures •Module Eight - Advanced Formatting Tasks •Module Nine - Working with Transitions and Animations •Module Ten - Setting Up Your Slide Show •Module Eleven - Showtime! •Module Twelve - Wrapping Up •Module One - Getting Started •Module Two - Opening Excel •Module Three - Working with the Interface •Module Four - Your First Worksheet •Module Five - Viewing Excel Data •Module Six - Building Formulas •Module Seven - Using Excel Functions •Module Eight - Using Quick Analysis •Module Nine - Formatting Your Data •Module Ten - Using Styles, Themes, and Effects •Module Eleven - Printing and Sharing Your Workbook •Module Twelve - Wrapping Up •Module One - Getting Started •Module Two - Opening and Closing Access •Module Three - An Introduction to Databases •Module Four - Sharing Data Using Apps •Module Five - Working in Your App •Module Six - An Introduction to Desktop Databases •Module Seven - Performing Basic Table Tasks •Module Eight - Working with Fields •Module Nine - Working with Table Relationships •Module Ten - An Introduction to Queries, Forms, and Reports •Module Eleven - Protecting Your Data •Module Twelve - Wrapping Up •Assignment - Diploma in Business Administration

Diploma in Business Administration
Delivered Online On Demand4 hours
£9.99

Business Etiquette and Professionalism - Video Training Course

4.3(43)

By John Academy

Description: Bad manners and poor etiquette can cost a lot. Because of poor etiquette, you can miss many prosing opportunities. The success of finding a project depends very much on proper etiquette and effective communication. Throughout the Business Etiquette and Professionalism Training course, you will learn the basics of business etiquette and professionalism in the workplace. You will also be familiar with the principles of professional behaviour, interview etiquette and electronic etiquette. Finally, you will be able to know the proper ways of business planning, and the right strategies for conducting a meeting. The purpose of the course is to train you or guide you to know the business etiquette so that you can enhance professionalism in the office environment and can grab the attraction of the [potential customers. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Business Etiquette and Professionalism - Video Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Business Etiquette and Professionalism - Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Principles of Professional Behavior What is Etiquette? FREE 00:05:00 Always Be Your Best 00:12:00 Always Be Your Best When Meeting and Greeting 00:06:00 Interview Etiquette Types of Interviews 00:07:00 Planning for the Interview 00:07:00 During the Interview 00:13:00 Planning and Attending Business Meetings Types of Meetings 00:06:00 Planning Conference Call Meetings 00:10:00 Meal Meetings 00:09:00 Electronic Etiquette Voicemail 00:08:00 Instant Messaging 00:09:00 Multicultural Etiquette Five Steps to Dealing with Diversity 00:13:00 Mock Exam Mock Exam- Business Etiquette and Professionalism - Video Training Course 00:20:00 Final Exam Final Exam- Business Etiquette and Professionalism - Video Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Business Etiquette and Professionalism - Video Training Course
Delivered Online On Demand2 hours 25 minutes
£21

M.D.D HOW TO BE A BETTER PARTNER PACKAGE (DATING/RELATIONSHIP COURSES)

4.9(27)

By Miss Date Doctor Dating Coach London, Couples Therapy

Dating is a skill and a skill that is learned through failure and experience. Whether you are married,in a relationship or single improving your relationship skills is vital towards having success in love. In this course, you will be taught the following: Emotional intelligence Self-awareness and Social awareness You will be taught empathy, emotional validation, consideration and civility These three relationship skills go hand in hand. Together they form a foundation of caring, trust, and connection to which couples can more easily return when they find themselves in times of stress, tension, or emotional distance. Living together, considering marriage, conflicts, family issues, betrayal, patience, respect, relationship growth, single parents, creating open communication and finances these will all be covered in this course. How to become a better partner is vital in today’s society the healthiest relationships are built on respect, trust and communication to learn these facets and to understand what skills you need to sustain a long-lasting relationship are imperative. This course will teach everything you need to know with the support of a qualified coach guiding and educating you. Learn how to become a better partner today. Three 1 hour and a half sessions weekly https://relationshipsmdd.com/product/how-to-be-a-better-partner-package/

M.D.D HOW TO BE A BETTER PARTNER PACKAGE (DATING/RELATIONSHIP COURSES)
Delivered in London or UK Wide or OnlineFlexible Dates
£947

An Understanding of Epilepsy and the Simulated Administration of Buccal Midazolam (non-RQF)

By Guardian Angels Training

Gain comprehensive knowledge on epilepsy management and simulated administration of buccal midazolam with our course. Respond effectively to seizure emergencies.

An Understanding of Epilepsy and the Simulated Administration of Buccal Midazolam (non-RQF)
Delivered In-Person in InternationallyFlexible Dates
£1,175

Developing Yourself as a Leader

By Nexus Human

Duration 1 Days 6 CPD hours This course is intended for This course is intended for managers, team leads, and individual contributors on techniques and best practices for continual improvement of themselves as leaders. Overview Define leadership. Assess your own leadership traits. Establish your leadership development plan. Develop your communication skills. Build your reputation. You have transitioned from an individual contributor to a manager, or as an individual contributor, you\'ve acquired practical skills to enhance your leadership abilities. When you want to take your leadership skills to the next level, you assess your leadership traits, develop your communication skills, and build your reputation. These strategies can increase your ability to effectively influence others and get results. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. Prerequisites Students taking this course should have completed the course: Practical Leadership (Second Edition) 1. Defining Leadership Topic A: Identify Leadership Attributes Topic B: Identify Leadership Responsibilities 2. Assessing Your Leadership Traits Topic A: Assess Your Leadership Characteristics Topic B: Determine How Colleagues View Your Leadership Topic C: Evaluate Factors that Affect Your Leadership 3. Establishing Your Leadership Development Plan Topic A: Identify Your Destination Topic B: Establish Your Map Topic C: Build a Leadership Development Plan 4. Developing Your Communication Skills Topic A: Upgrade Your Listening Skills Topic B: Improve Your Communication Effectiveness 5. Building Your Reputation Topic A: Establish Your Credibility Topic B: Use Influence to Get Results Additional course details: Nexus Humans Developing Yourself as a Leader (Second Edition) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Developing Yourself as a Leader (Second Edition) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Developing Yourself as a Leader
Delivered OnlineFlexible Dates
£450

Petroleum Engineering for Non-Petroleum Engineering Technical Professionals

By EnergyEdge - Training for a Sustainable Energy Future

About this Training Course Time is money in all industries. For the Oil & Gas industry, this is no exception and the ability to maximise return on investment is all related to where the Oil is and how easily and quickly we can get that product to the customer. Whether in a technical, managerial or supporting role, you are a valuable asset in ensuring that project delivery targets are met and profits are realised. As Petroleum Engineering (PE) activities continue to increase, professionals like you must grasp the language and technology of PE operations in order to maximise expenditures throughout the producing life of a well. Petroleum Engineering equipment and procedures have a unique language that must be conquered for maximum benefit. Clear and understandable explanations of rig equipment, completion equipment, operations procedures, and their complex interactions provide an excellent foundation for smooth communication and increased efficiency in inter-department project team efforts. A confident understanding of the technical jargon and a visual appreciation of the various pieces of equipment used provides for an overall 'big picture' of the industry value chain. This serves as an excellent foundation for smooth communication and increased efficiency in inter-department project team efforts. This course can also be offered through Virtual Instructor Led Training (VILT) format. Training Objectives By the end of this course, the participants will be able to: Define the role of Petroleum Engineering and its interaction between other departments Describe terms used in the Oil & Gas industry such as Surface/Subsurface, Upstream, Midstream and Downstream Describe the Appraisal of Oil & Gas Discoveries, the Cost Estimations, Economics & Reserves Explain what is the Formation, how do we connect to it, and how do we ensure best value Describe how to construct a well, select the equipment & methods, understand the duration that the well is required to perform for Target Audience This course will benefit those in geology, reservoir engineering, equipment and maintenance, and non-petroleum engineering technical professionals as well as forward-looking executives in the following fields who are interested to enhance their knowledge and awareness of the drilling process for increased productivity and contribution to the team that they're supporting: Accounting Administration Business Development Commercial E & P IT Estimation & Proposal Finance & Administration Finance HSE General Management Joint Ventures Legal Logistics Materials Planning Planning & Budgeting Procurement Sourcing Supply Chain Tender Contract Training Drilling Fluids Course Level Basic or Foundation Trainer Your Expert Course Trainer has over 40 years of experience in the Oil & Gas industry. During that time, he has worked exclusively in well intervention and completions. After a number of years working for intervention service companies (completions, slickline & workovers), he joined Shell as a well service supervisor. He was responsible for the day-to-day supervision of all well intervention work on Shell's Persian/Arabian Gulf platforms. This included completion running, coil tubing, e-line, slickline, hydraulic workovers, well testing and stimulation operations. An office-based role as a senior well engineer followed. He was responsible for planning, programming and organising of all the well engineering and intervention work on a number of fields in the Middle East. He had a brief spell as a Site Representative for Santos in Australia before joining Petro-Canada as Completions Superintendent in Syria, then moved to Australia as Completions Operations Superintendent for Santos, before returning to Shell as Field Supervisor Completions and Well Interventions in Iraq where he carried out the first ever formal abandonment of a well in the Majnoon Field. While working on rotation, he regularly taught Completion Practices, Well Intervention, Well Integrity and Reporting & Planning courses all over the world. In 2014, he started to focus 100% on training and became the Technical Director for PetroEDGE. Since commencing delivering training courses in 2008, he has taught over 300 courses in 31 cities in 16 countries to in excess of 3,500 participants. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Petroleum Engineering for Non-Petroleum Engineering Technical Professionals
Delivered in Internationally or OnlineFlexible Dates
£3,267 to £3,799

Global Project Management: Virtual In-House Training

By IIL Europe Ltd

Global Project Management: Virtual In-House Training In this course, you will dig deeper-and differently-into project management processes, tools, and techniques, developing the ability to see them through the lens of global and cultural project impacts. In today's increasingly global environment, managing a project with customers and support organizations spread across multiple countries and continents is a major challenge. From identifying stakeholders and gathering requirements, to planning, controlling, and executing the project, the basic logistics of a global project present their own standard challenges. However, with additional cultural, language-based, and regional elements, global projects involve more complexities than teams often realize. There are unique communication needs, cultural awareness elements, varying customs and work expectations, and critical legal differences to consider. In this course, you will dig deeper-and differently-into project management processes, tools, and techniques, developing the ability to see them through the lens of global and cultural project impacts. This will leverage you to problem solve differently on global projects, prevent problems, and ensure success. The goal is for you to effectively navigate the challenges of leading projects with multi-regional footprints and globally diverse sets of stakeholders. What you Will Learn At the end of this program, you will be able to: Determine when a project meets the criteria of being a true global one Articulate global project needs based on the project grid and framework Identify and analyze global project stakeholders Recognize cultural differences and articulate how they impact project work Determine global project estimating, scheduling, and staffing challenges Assess global project risks and develop problem-solving responses Analyze complex cultural situations and align optimal project communication and negotiation tools and techniques Apply best practices for conducting virtual team work and mitigating virtual challenges Evaluate ways to control for global project scope, cost, and procurement Align customer management best practices with global customer needs Implement key global project closing activities Foundation Concepts What is a global project? What makes a global project different? A global project management framework Initiating the Global Project Launching a global project Respecting cultural differences Identifying and analyzing stakeholders Developing the communications plan Defining the ideal global project manager Crafting a global project charter Planning the Global Project Gathering requirements for a global project Defining the scope, region by region Estimating and scheduling for global projects Staffing the global project Developing the global risk management plan Executing the Global Project Managing global stakeholder expectations Embracing cultural diversity Honing global negotiation techniques Procuring goods and services on a global basis Managing global legal and regulatory issues at the micro and macro level Monitoring and Controlling the Global Project Status reporting Virtual communication Cost control Schedule control Scope control Customer satisfaction Closing the Global Project Contract closure at the macro and micro levels Administrative closure with global reach Lessons learned

Global Project Management: Virtual In-House Training
Delivered OnlineFlexible Dates
£850

ITIL 4 Leader: Digital and IT Strategy: In-House Training

By IIL Europe Ltd

ITIL® 4 Leader: Digital and IT Strategy: In-House Training The ITIL® 4 Leader: Digital and IT Strategy (DITS) is one of the two modules in the ITIL® 4 Strategic Leader (SL) certification scheme. The other module in the SL designation is the ITIL® 4 Strategist: Direct, Plan & Improve. Accredited training for the ITIL® 4 Strategic Leader modules is mandatory to enable full understanding of the core material. The ITIL ® 4 Digital and IT Strategy certification focuses on enabling business success through the creation of digital and IT strategies. The IT and Digital Strategy certification adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to a strategic level among business leaders and aspiring leaders. The ITIL® 4 Digital and IT Strategy course is based on the ITIL® 4 Digital and IT Strategy exam specification from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, you will acquire relevant knowledge to pass the certification exam. The core learning material in the course is supported by interactive case study, discussions and activities. What You Will Learn The ITIL ® 4 Digital and IT Strategy course covers the content in relation to the following learning outcomes of the exam specification for ITIL ® 4 Digital and IT Strategy: Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities Understand how to leverage digital strategy to react to digital disruption Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence Understand the risks and opportunities of Digital and IT Strategy Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy Understand how to implement a Digital and IT Strategy Key Concepts of Digital and IT Strategy Digital, Information, and Communication Technology Digital Transformation Services, Products, and Competitive Advantage Tiers of Strategy Business Models Operating Models Strategy and the Service Value System Opportunity and Demand Value Governance ITIL® Guiding Principles Continual Improvement ITIL® Practices What is Vision? Disruptions Vision Digital Disruptions Balanced Strategic Focus Positioning Tools for Digital Organizations Assignment 1: Digital Disruption and Digital Positioning Where Are We Now? Environmental Analysis Opportunity Analysis Digital Readiness Assessment How Do We Get There (Strategic Planning) Strategy Planning Financial Aspects of Digital and IT Strategy Business Models for Strategy Planning Portfolio Optimization How Do We Get There (Strategic Approaches) Strategic Approaches for Digital Organizations Strategic Approaches for Operational Excellence Strategic Approaches to Evolution Strategic Approaches to Social Responsibility and Sustainability Assignment 2: Strategic Approaches for Digital Organizations Take Action (Managing Strategic Initiatives) How Strategies are Implemented Coordinating Strategy and Strategic Initiatives Leading Digital Transformation Digital Leadership Assignment 3: Strategy Planning and Communication Did We Get There? (Measuring Strategy) Key Facts About Measurement Measuring a Strategy Instrumenting Strategy How Do We Keep the Momentum Going Long-Term Momentum: Ensuring Organizational Viability Short-Term Momentum: Parallel Operation Assignment: Digital Strategy in VUCA Environment Managing Innovation and Emerging Technologies Managing Innovation Formal Approach to Innovation Management Culture that Supports Innovation Approaches to Innovation Evaluating and Adopting Emerging Technology Managing Strategic Risk Risk Management Risk Identification Risk Posture Risk Treatment

ITIL 4 Leader: Digital and IT Strategy: In-House Training
Delivered in London or UK Wide or OnlineFlexible Dates
£2,495

ITIL 4 Leader: Digital and IT Strategy

By IIL Europe Ltd

ITIL® 4 Leader: Digital and IT Strategy The ITIL® 4 Leader: Digital and IT Strategy (DITS) is one of the two modules in the ITIL® 4 Strategic Leader (SL) certification scheme. The other module in the SL designation is the ITIL® 4 Strategist: Direct, Plan & Improve. Accredited training for the ITIL® 4 Strategic Leader modules is mandatory to enable full understanding of the core material. The ITIL ® 4 Digital and IT Strategy certification focuses on enabling business success through the creation of digital and IT strategies. The IT and Digital Strategy certification adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to a strategic level among business leaders and aspiring leaders. The ITIL® 4 Digital and IT Strategy course is based on the ITIL® 4 Digital and IT Strategy exam specification from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, you will acquire relevant knowledge to pass the certification exam. The core learning material in the course is supported by interactive case study, discussions and activities. What You Will Learn The ITIL ® 4 Digital and IT Strategy course covers the content in relation to the following learning outcomes of the exam specification for ITIL ® 4 Digital and IT Strategy: Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities Understand how to leverage digital strategy to react to digital disruption Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence Understand the risks and opportunities of Digital and IT Strategy Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy Understand how to implement a Digital and IT Strategy Key Concepts of Digital and IT Strategy Digital, Information, and Communication Technology Digital Transformation Services, Products, and Competitive Advantage Tiers of Strategy Business Models Operating Models Strategy and the Service Value System Opportunity and Demand Value Governance ITIL® Guiding Principles Continual Improvement ITIL® Practices What is Vision? Disruptions Vision Digital Disruptions Balanced Strategic Focus Positioning Tools for Digital Organizations Assignment 1: Digital Disruption and Digital Positioning Where Are We Now? Environmental Analysis Opportunity Analysis Digital Readiness Assessment How Do We Get There (Strategic Planning) Strategy Planning Financial Aspects of Digital and IT Strategy Business Models for Strategy Planning Portfolio Optimization How Do We Get There (Strategic Approaches) Strategic Approaches for Digital Organizations Strategic Approaches for Operational Excellence Strategic Approaches to Evolution Strategic Approaches to Social Responsibility and Sustainability Assignment 2: Strategic Approaches for Digital Organizations Take Action (Managing Strategic Initiatives) How Strategies are Implemented Coordinating Strategy and Strategic Initiatives Leading Digital Transformation Digital Leadership Assignment 3: Strategy Planning and Communication Did We Get There? (Measuring Strategy) Key Facts About Measurement Measuring a Strategy Instrumenting Strategy How Do We Keep the Momentum Going Long-Term Momentum: Ensuring Organizational Viability Short-Term Momentum: Parallel Operation Assignment: Digital Strategy in VUCA Environment Managing Innovation and Emerging Technologies Managing Innovation Formal Approach to Innovation Management Culture that Supports Innovation Approaches to Innovation Evaluating and Adopting Emerging Technology Managing Strategic Risk Risk Management Risk Identification Risk Posture Risk Treatment

ITIL 4 Leader: Digital and IT Strategy
Delivered In-Person in LondonFlexible Dates
£2,495