9639 Communication courses delivered Online

Duration 5 Days 30 CPD hours This course is intended for This intermediate course is for the Information Systems communications professional who is planning to install TCP/IP for z/OS and for TCP/IP users who are interested in installing and customizing IBM's TCP/IP product in interoperability environments and main applications. Overview Describe IBM's z/OS TCP/IP product offering Describe the installation requirements and system customization for the z/OS TCP/IP implementation Define network interface attachments that produce connectivity for z/OS TCP/IP communications Construct TCP/IP configuration statements for z/OS to allow operation and connectivity to an existing TCP/IP network Configure TCP/IP for z/OS for basic communications functions Construct TCP/IP configuration statements for z/OS for selected TCP/IP application protocols services This course is designed to provide the skills for basic implementation and customization of TCP/IP on z/OS. TCP/IP for z/OS introduction . z/OS system prerequisites for TCP/IP . Basic customization . Network interfaces . Name services . OMPRoute . Telnet . Enterprise Extender . SyslogD . FTP . SMTP . Additional course details: Nexus Humans CB69 IBM TCP/IP for z/OS Implementation Workshop training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CB69 IBM TCP/IP for z/OS Implementation Workshop course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers. System and technical support engineers. Customers who are deploying and maintaining Cisco Unified CCE solution products. Overview Upon completing this course, the learner will be able to meet these overall objectives: Understand CCE solutions, architecture, solution options, deployment models, integrated features and call flow options. Understand underlying Cisco Unified CCE processes, messaging and fault tolerance schemes. Install, upgrade and make basic configurations in Cisco Unified Communications Manager. Install, create databases, integrate, and upgrade all ICM components to include the ICM Router, Logger, Administration & Data Server, Peripheral Gateways, CTI Gateway and Cisco Finesse. Install, integrate, configure, and upgrade Cisco Unified CVP components to include the CVP Call Server, Voice XML Server, Media Server, Reporting Server and Cisco VVB. Install, upgrade, and make configurations for Cisco Unified Intelligence Center and Cisco Outbound Option Agent- and IVR-based campaigns. This course will provide the student with the underlying knowledge to understand deployment design solutions, requirements for deployment, and how to install and configure all major Cisco Unified CCE components. As a part of deployment activities, the student will understand how to install and integrate Intelligent Contact Manager (ICM) with Active Directory, how to install and integrate Cisco Unified CVP components using an IOS-based voice browser and Cisco Virtualized Voice Browser (Cisco VVB), how to install and integrate Cisco Finesse, how to install and integrate Cisco Unified Intelligence Center with Active Directory and associated Data Sources for reporting purposes, and how to install and configure Agent- and IVR-based Outbound Option dialing campaigns. And finally, the student will learn how to setup and use troubleshooting tools including RTMT, System CLI, Diagnostic Framework, and ICM command-line utilities to find status information and log files, and to track a call from the point of entry to the agent desktop. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Cisco Unified CCE Protocols, Processes and Services Lesson 1: Cisco Unified CM Lesson 2: Cisco Unified CCE/Intelligent Contact Manager Lesson 3: Cisco Unified CVP Installing Cisco Unified Communications Manager Lesson 1: Installation Prerequisites Lesson 2: Cisco Unified CM Installation Lesson 3: Post-installation Configurations Lesson 4: Creating Basic Infrastructure Lesson 5: Upgrading Cisco Unified CM Installing Intelligent Contact Manager Lesson 1: Installation Requirements Lesson 2: Pre-installation Tasks Lesson 3: Install the Main Installer Lesson 4: Install the Central Controller ?Lesson 5: Install the Administration and Data Server Lesson 6: Install the Peripheral Gateway Lesson 7: Install CTI Services Installing Cisco Unified CVP Lesson 1: Installation Prerequisites Lesson 2: Install the CVP Server Lesson 3: Configure Cisco Unified CVP Components Lesson 4: Upgrading Cisco Unified CVP Upgrade Path Installing and Configuring Cisco Unified CCE Options Lesson 1: Cisco Outbound Option Lesson 2: Cisco Unified Intelligence Center Supporting Cisco Unified CCE Lesson 1: Maintenance Activities Lesson 2: UCCE Troubleshooting Tools

Duration 5 Days 30 CPD hours This course is intended for Deployment engineer Network engineer Sales engineer Overview After taking this course, you should be able to: Describe the Cisco conferencing architecture including cloud, hybrid, and on-premises conferencing Describe the physical deployment options and deployment models for Cisco Meeting Server, including Cisco Meeting Server 1000, 2000, and virtual machine Configure a Cisco Meeting Server single combined deployment for Web-Real Time Communications (WebRTC) endpoints within the enterprise Use APIs and the Cisco Meeting Server API Guide to configure profiles using Postman and the Webadmin API tool Configure a scalable and resilient deployment of Cisco Meeting Server with three servers for WebRTC endpoints within the enterprise Configure a scalable and resilient deployment of Cisco Meeting Server to support standard Session Initiation Protocol (SIP) and WebRTC connectivity outside the enterprise Configure a scalable and resilient deployment of Cisco Meeting Server to support recording and streaming of conferences Configure Cisco Unified Communications Manager and Cisco Meeting Server to support Rendezvous, Scheduled, and Ad-hoc conferencing for Cisco Unified CM registered endpoints Configure Cisco Meeting Server to integrate with a preconfigured on-premise Microsoft Skype for Business installation Install Cisco TelePresence Management Suite (Cisco TMS) and Cisco TelePresence Management Suite for Microsoft Exchange (Cisco TMSXE) on a single Microsoft Windows 2012 server and connect to an existing SQL environment Install and integrate Cisco Meeting Management with Cisco TMS and Cisco Meeting Server Set up and manage a scheduled conference with Cisco TMS and Cisco Meeting Management Capture and analyze logs from Cisco Meeting Server and Cisco Meeting Manager to diagnose faults, including a SIP connection error The Implementing Cisco Collaboration Conferencing (CLCNF) v1.0 course focuses on Cisco© on-premises conferencing architecture and solutions. You will gain knowledge and skills to design and implement common conferencing deployment scenarios of Cisco Meeting Server, its integration with call control features such as Cisco Unified Communications Manager and Cisco Expressway, and other Cisco collaboration conferencing devices.This course offers lessons and hands-on labs to prepare you for the 300-825 Implementing Cisco Collaboration Conferencing (CLCNF) exam. Course outline Describing Cisco Conferencing Architecture Configuring a Single Combined Deployment Installing Cisco Meeting Server Using APIs with Cisco Meeting Server Configuring a Cisco Meeting Server Scalable and Resilient Deployment Configuring Business to Business (B2B) and WebRTC Firewall Traversal Connectivity for Cisco Meeting Server Configuring Recording and Streaming with Cisco Meeting Server Troubleshooting Cisco Meeting Server Integrating Cisco Meeting Server with Cisco Unified CM Integrating Cisco Meeting Server with Microsoft Skype for Business Installing and Operating Cisco TMS and Cisco TMSXE Installing and Integrating Cisco Meeting Management Additional course details: Nexus Humans Cisco Implementing Cisco Collaboration Conferencing v2.0 (CLCNF) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Cisco Collaboration Conferencing v2.0 (CLCNF) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for To ensure success, students will need to be familiar with using personal computers and should have experience using a keyboard and mouse. Students should also be comfortable working in the Windows 10 environment and be able to manage information on their computers. Overview Upon successful completion of this course, you will be able to understand how Office 365 might be used to increase productivity and collaboration within your organization. This course is intended for students who wish to be introduced to Office 365. This course aims to provide an overview of 365, its applications and tools. Getting Started with Office 365 An Introduction to Office 365 Navigate the Online User Interface Your Account, Personal Profile, Apps Use Help Personal Communications Outlook, Calendar and People Outlook Online Essentials Online Calendar Essentials People Online Essentials Information and File Sharing OneDrive for Business Overview SharePoint Online Overview Creating and Co-authoring using Online Apps Team Communications Skype for Business Yammer

Duration 3 Days 18 CPD hours This course is intended for Deployment engineer Sales engineer Overview After taking this course, you should be able to: Describe the components, protocols, and call flow of Cisco Packaged Contact Center Enterprise (PCCE) by referencing the discovery platform to prepare for further scripting and configuration activities. Run the CCE Bulk Import utility using the CCE Web Administration tool to develop a base line CCE configuration. Configure an advanced VoiceXML (VXML) application implementing DB lookup functionality and digit collection using Call Studio and CCE Scripting tools; present call data collected from the caller to the Agent desktop. Provision CCE to support Cisco Unified Communications Manager (CUCM) calls to the Contact Center using CUCM and CCE configuration tools. This functionality enables CCE Route Requests from CUCM to support contacts initiated from a CUCM managed device (Gateways, Phones, Line Side Interactive Voice Response [IVR] Ports). This functionality can also enable non-Contact Center calls and calls handled by Agents, whether existing or new. Access and deploy custom gadgets to the Finesse desktop using the CCE Web Administration tool to further enhance functionality of the Finesse Agent Desktop. Successfully deploy Mobile Agent in a CCE Environment. Successfully deploy Post Call Survey in a CCE Environment. The Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 course teaches you how to execute advanced administration tasks associated with the Cisco Contact Center Enterprise (CCE) solution. PCCE Review Review PCCE Architecture and Components Review PCCE Protocols Introducing Bulk Import Tools Use the PCCE Bulk Import Tool Use Bulk Import Templates Configuring Advanced Scripting and CCE Data Exchange Design for Advanced Scripting CCE Data Exchange Cisco Unified Communications Manager Initiated Call Flows Understand Transfer Types and Cisco Unified Custom Voice Portal (CVP) Call Flow Models Describe Subsequent Transfers Using Gadgets to Customize the Finesse Desktop Obtain Finesse Custom Gadgets Deploy Finesse Custom Gadgets Implementing Mobile Agent Examine Mobile Agent Functionality Identify Mobile Agent Architecture and Components Implementing Post Call Survey Examine Post Call Survey Functionality Configure Post Call Survey Lab practice Review Discovery Navigate CCE Discovery Architecture and Components Import Bulk Data Create a VXML Application Using Call Studio Configure Precision Queues Create a CCE Routing Script Customize the Finesse Desktop Test Your Call Flow Configure Cisco Unifi

Duration 3 Days 18 CPD hours This course is intended for Security architects Design engineers Network engineers Cisco integrators and partners Overview After taking this course, you should be able to: Describe Cisco Identity-Based Networking Services (IBNS) for providing access control to corporate networks. Describe Extensible Authentication Protocol (EAP) authentication types and methods, and the role of Remote Authentication Dial-In User Service (RADIUS) in EAP communications. Describe how to configure Cisco Catalyst switches, Cisco Wireless LAN Controllers (WLCs), and Cisco ISE for 802.1X operation. Describe how to configure access for non-supplicant devices in an 802.1X deployment. Describe how to plan and deploy Cisco IBNS Networks with Cisco ISE and 802.1X. The Introduction to 802.1X Operations for Cisco Security Professionals (802.1X) v1.0 shows you how to configure and prepare to deploy Cisco© Identity-Based Networking Services (IBNS) solutions based on Cisco Identity Services Engine (ISE), Cisco Catalyst switches, and Cisco Wireless LAN Controllers. You will learn the fundamentals of the 802.1X protocol and configuration, Cisco IBNS, configuring access for non-supplicant devices, Cisco ISE deployment options, architectural components, considerations with 802.1X, and more. You will also gain hands-on experience configuring 802.1X?based network services using the Cisco Identity Services Engine and a Cisco Catalyst switch. Describing Cisco Identity-Based Networking Services Cisco IBNS Overview Authentication, Authorization, and Accounting (AAA) Role in Cisco IBNS Compare Cisco IBNS and Cisco ISE Solutions Explore Cisco IBNS Architecture Components Explore Cisco TrustSec Describing 802.1X EAP Authentication Explore the IEEE 802.1X Standard Explore 802.1X and EAP Explain EAP Methods Describe the Role of RADIUS in EAP Communications Configuring Devices for 802.1X Operation Identify 802.1X Components and Topologies Configure Cisco Catalyst Switch for 802.1X Compare IBNS 1.0 and 2.0 on Cisco Catalyst Switch Configure Cisco WLC for 802.1X Configure Cisco ISE for 802.1X Configure Supplicants for 802.1X Operation Configuring Access for Non-Supplicant Devices Configure Cisco IBNS for Non-Supplicant Devices Explore IBNS 2.0 for Non-Supplicant Devices Configure Cisco Central Web Authentication for Guests Designing Cisco IBNS Networks with Cisco ISE and 802.1X Cisco ISE Architectural Components Introducing the Cisco ISE Bring Your Own Device (BYOD) Process Identify Cisco ISE Deployment Options Identify Component Compatibilities with 802.1X Review 802.1X Design Considerations

Duration 1 Days 6 CPD hours This course is intended for To ensure success, students will need to be familiar with using personal computers and should have experience using a keyboard and mouse. Students should also be comfortable working in the Windows 10 environment and be able to manage information on their computers. Overview Upon successful completion of this course, you will be able to understand Office 365 and leverage its tools to increase productivity and collaboration within your organization. This course is intended for students who wish to gain the foundational understanding of Office 365. This course aims to provide an introduction to 365, its applications and tools. Getting Started with Office 365 An Introduction to Office 365 Navigate the Online User Interface Your Account, Personal Profile, Apps Use Help Personal Communications Outlook, Calendar and People Outlook Online Essentials Online location of Outlook features, signatures etc. Online Calendar Essentials Shared and Sharing Calendars People Online Essentials Searching, Groups and Lists Information and File Sharing OneDrive for Business File Management and File Sharing SharePoint Online Sites, Libraries and Lists Team Communications Skype for Business Yammer Collaboration Creating and Co-authoring Online Online vs Desktop Excel Online Word Online PowerPoint Online OneNote Online Other Apps Additional course details: Nexus Humans Office 365 - Essentials training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Office 365 - Essentials course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is intended for Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers, System and technical support engineers, Day 1 and Day 2 support personnel, and Customers deploying and maintaining Cisco Unified CCX Overview Upon successful completion of this course, students will be able to create utilize advanced techniques in scripting and Cisco Unified CCX functionality The student will explore advanced techniques in scripting and Cisco Unified CCX functionality. During this five day class students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX. Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment. Gateways. Routers. Cisco Unified Communications Manager. Cisco Unified CCX. Script Editor. Cisco Finesse. Cisco Unified Intelligence Center. Cisco Unified CCX Agent. External Servers. Cisco Unified CCX System Cluster Components. Engine. Database Server. Call Flow Terms. The Call Flow. The Debug Process Reactive. Non-Reactive Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script. Resource Group Routing. Defining the Contact Service Queue. Create a Simple ACD routing script Common Scripting Concepts Prompt Management. Using the Default Script. Terminating a Call and Ending a Script. Abandon Rates. Exception Handling. Script Interruptions. Check Agent Availability before and after entering queue. Using Java Methods for Holiday and Time of Day routing Accessing an External Database Database architecture and supported databases. Setting up the Database Subsystem. Using Database script steps Skills Based Routing Appling skills to agents. Defining the Contact Service Queue. Specifying the CSQ in the Script Advanced ACD Routing Overflow Routing. When to Overflow. How to get the Data Needed for Making Decisions. Describe Methods of Overflowing Basic ACD Callback Options Setup the Email Subsystem. Script for Email Notification. Script for Leaving a Recorded Message. Script for Callback when Queue Times have Decreased Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse. Define a Call Variable Layout in Cisco Finesse. Define ECC Variables in the script editor. Set Enterprise Data in the script. Define Session Management. Setup Session Management. Use Session Management to Pass Variable Information Between Scripts Advanced ACD Callback Options Leave Queued Message with an Option for Callback. Scheduled Callback

Duration 3 Days 18 CPD hours This course is intended for This is an introductory-level course, designed for anyone wanting to learn Linux. Attendees should be comfortable working with computers and the command line, but no other specific skills are required to attend. Overview This skills-focused course is about 50% lab to lecture ratio, combining expert instructor-led discussions with practical hands-on labs that emphasize current techniques, best practices and standards. Working in a hands-on lab environment, guided by our expert practitioner, attendees will explore The Design of Linux Basic Operations File System Basics Wildcards File and Directory Permissions Working with files Executing Programs Using find Filters and other useful commands The vi editor Customizing the user environment Networking/Communications Backups and archiving This hands-on course provides you with an essentials-level foundation in core skills for using any version of Linux. This course focuses on essential skills that ordinary users might use daily when working with Linux. The Design of Linux A brief history of Linux The Linux design philosophy Linux architecture Basic Operations Logging in and out The general form of a Linux command Common commands Using man pages Essential commands File System Basics The Linux directory structure Standard directories Relative and absolute pathnames Legal file names Navigating the filesystem Wildcards Matching one character Matching many characters Shortcuts Wildcard gotchas Wildcards and ls File and Directory Permissions Viewing permissions File permissions Directory permissions Setting defaults Changing permissions Keeping data secure Working with files Viewing contents Identifying file contents Copying and moving Deleting Using symbolic links Executing Programs Redirecting STDOUT Redirecting STDERR Redirecting STDIN Creating pipelines Processes attributes Listing processes Killing processes Foreground & background processes Using find Syntax Finding by name, type, or size Combining tests Finding by size, owner, or timestamps Using xargs with find Other find options Filters and other useful commands What is a filter? cat: a generic filter head and tail grep sort wc other interesting filters The vi editor Why vi? Basic vi operations: navigating, adding, deleting Advanced operations: buffer management, search and replace, configuration options Customizing the user environment About shells Shell startup files Shell variables Search path Aliases Simple shell scripts Networking/Communications Reading and sending mail Remote login Remote file transfer Other network utilities (ping, finger, etc) Backups and archiving Checking space used or available Creating tar archives Viewing and extracting files from archives Compression utilities Working with windows

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers. System and technical support engineers. Day 1 and Day 2 support personnel. Customers deploying and maintaining Cisco Unified CCX Overview Upon completing this course, the learner will be able to meet these overall objectives: Review Cisco Unified CCX environment components Create prompt recording tools Create a helpdesk script Apply common sense principles for scripting and system management, such as: Prompt, document, and grammar management Using the default script Scripting for proper call termination and ending a script Abandon rates Exception handling Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Setup access and use an external database Define and use skills Script for conditional routing Script for basic callback scenarios Setup and use enterprise data and session management Script for queuing and scheduled callback scenarios Building on the knowledge base and scripting experience learned in the UCCXD class, the student will explore advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Students should expect to spend time using the script editor and other tools to create developer tools and enhanced scripts to provide for a more functional and user-friendly customer experience. Activities include creating prompt recording tools, applying common sense scripting principles, creating simple and complex ACD routing scripts, holiday routing, external database access, various callback scenarios such as non-queuing, queuing, and scheduled callbacks, defining and using enterprise data, passing data from one script to another using session management, and much more. Additionally, since this class focuses on complex scripting concepts, it requires the student to learn more about fundamental scripting requirements such as data manipulation and formatting, using variables and array variables, and using Java programming methods. Course Introduction Learner Prerequisite Skills and Knowledge Course Goal Course Objectives Course Flow General Administration Lab Diagram Please Introduce Yourself Lesson 1: Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment Gateways Routers Cisco Unified Communications Manager Cisco Unified CCX Script Editor Cisco Finesse Cisco Unified Intelligence Center Cisco Unified CCX Agent External Servers Cisco Unified CCX System Cluster Components Engine Database Server Call Flow Terms The Call Flow The Debug Process Reactive Non-Reactive Lesson 2: Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Lesson 3: Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script Resource Group Routing Defining the Contact Service Queue Create a Simple ACD routing script Lesson 4: Common Scripting Concepts Prompt Management Using the Default Script Terminating a Call and Ending a Script Abandon Rates Exception Handling Script Interruptions Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Lesson 5: Accessing an External Database Database architecture and supported databases Setting up the Database Subsystem Using Database script steps Lesson 6: Skills Based Routing Appling skills to agents Defining the Contact Service Queue Specifying the CSQ in the Script Lesson 7: Advanced ACD Routing Overflow Routing When to Overflow How to get the Data Needed for Making Decisions Describe Methods of Overflowing Lesson 8: Basic ACD Callback Options Setup the Email Subsystem Script for Email Notification Script for Leaving a Recorded Message Script for Callback when Queue Times have Decreased Lesson 9: Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse Define a Call Variable Layout in Cisco Finesse Define ECC Variables in the script editor Set Enterprise Data in the script Define Session Management Setup Session Management Use Session Management to Pass Variable Information Between Scripts Lesson 10: Advanced ACD Callback Options Leave Queued Message with an Option for Callback Scheduled Callback