Much of what you achieve will depend on your ability to persuade other people. In many respects, persuasion is the highest form of communication. This course looks at the ability of persuasion and negotiation in producing successful outcomes and the skill required in moving towards a convergence of opinion and understanding. Like much of leadership, negotiation depends on your attitudes in approach, as well as your ability to devote time to planning.
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Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free
When working in the adult social care sector, communicating is essential to develop your understanding of a service user's needs, so you can provide them with the support they require. If the information exchanged is inaccurate or misleading, mistakes can be made which can result in ineffective care and a negative view of the service. Professionals will form many different relationships in their work. Some will be formal and others more informal. Whoever you are communicating with and whatever the method you use it is essential that you make sure your communication is appropriate and effective. This course covers some of the different ways of communication, how to identify barriers to communication and how to reduce these, making sure the person you are communicating with understands what you are communicating, how to get help with communication issues and much more
Emotional Intelligence Training
3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access
Our digital course, The Agile Speaker, is a comprehensive and complete communication and presentation programme delivered by renowned communication expert Maryanne Johnston, packed with invaluable teachings, resources and templates.