9644 Communication courses delivered Online

Unlock the door to your business future with our QLS Endorsed Business Development, Analysis, and Finance course bundle. This comprehensive selection includes three QLS-endorsed courses: Business Development, Diploma in Business Analysis, and Basic Business Finance, each conferring a hardcopy certificate upon completion as a testament to your theoretical prowess. In addition to these, five CPD QS accredited courses are part of the package. These insightful courses delve into Business Law, Marketing Strategies for Business, Business Continuity Management, Business Intelligence and Data Mining, and Touch Typing Essentials. Armed with this robust knowledge, you can confidently navigate the business world, adeptly handling development, analysis, and finance. Whether your interest lies in entrepreneurship, corporate finance, or business analysis, this bundle offers an enriching theoretical journey into the heart of business. Key Features of the QLS Endorsed Business Development, Analysis and Finance Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our QLS Endorsed Business Development, Analysis and Finance bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Business Development QLS Course 02: Diploma in Business Analysis QLS Course 03: Basic Business Finance 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Business Law Course 02: Marketing Strategies for Business Course 03: Business Continuity Management Course 04: Business Intelligence and Data Mining Course 05: Touch Typing Essentials In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our QLS Endorsed Business Development, Analysis and Finance courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Gain a comprehensive understanding of business development principles. Acquire skills to perform effective business analysis. Understand the basics of business finance. Familiarise with the legal aspects of running a business. Learn how to develop effective marketing strategies. Understand the importance of business continuity management. Gain insights into business intelligence and data mining. Our QLS Endorsed Business Development, Analysis, and Finance bundle presents a comprehensive theoretical journey into the world of business. The course bundle is a balance of QLS-endorsed and CPD QS accredited courses, covering critical areas like business development, business analysis, business finance, business law, marketing strategies, business continuity management, business intelligence, data mining, and touch typing essentials. This bundle is a gateway to a holistic understanding of business processes, structures, and strategies, whether you're a budding entrepreneur, an aspiring business analyst, or a business graduate seeking deeper knowledge. Dive into this wealth of knowledge and embark on a successful business career! CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring entrepreneurs looking to understand the nuances of business development, analysis, and finance. Individuals aiming to pursue a career in business analysis or finance. Business professionals seeking to broaden their knowledge and skills. Students of business studies wishing to supplement their academic learning. Career path Business Development Manager (Salary Range: £30,000 - £60,000) Business Analyst (Salary Range: £35,000 - £70,000) Finance Manager (Salary Range: £40,000 - £75,000) Business Law Consultant (Salary Range: £40,000 - £90,000) Marketing Strategist (Salary Range: £25,000 - £55,000) Business Continuity Manager (Salary Range: £40,000 - £80,000) Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Discover the power of knowledge and build a more inclusive and respectful workplace with our comprehensive bundle of 8 courses: Unconscious Bias, Sexual Harassment & Domestic Violence Awareness. This unique bundle offers you the opportunity to enhance your understanding of these critical topics and make a lasting impact on your organization. With three QLS-endorsed courses and five relevant CPD QS-accredited courses, you'll gain valuable insights and receive hardcopy certificates to showcase your achievements. Empower yourself and your organization with this comprehensive bundle of courses, designed to create lasting change. Expand your understanding, challenge biases, and foster a workplace that values inclusivity. Enroll now and unlock a world of knowledge! Key Features of the Unconscious Bias, Sexual Harassment & Domestic Violence Awareness Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Unconscious Bias, Sexual Harassment & Domestic Violence Awareness bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Unconscious Bias Training For Supervisors QLS Course 02: Sexual Harassment Awareness Training QLS Course 03: Domestic Violence 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Equality, Diversity and Discrimination Course 02: Workplace Harassment Course 03: Dealing with Conflict at Work Course 04: Workplace Confidentiality Course 05: Cross-Cultural Awareness Training In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Unconscious Bias, Sexual Harassment & Domestic Violence Awareness courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Develop a deep understanding of Unconscious Bias, Sexual Harassment, and Domestic Violence. Identify and challenge biases to create an inclusive and respectful workplace. Gain knowledge and strategies to prevent and address sexual harassment incidents effectively. Understand the dynamics of domestic violence and support survivors sensitively. Promote equality, diversity, and discrimination-free environments. Enhance conflict resolution skills and foster positive relationships at work. Cultivate cross-cultural awareness and sensitivity towards diverse backgrounds. Immerse yourself in a transformative learning experience with our Unconscious Bias, Sexual Harassment & Domestic Violence Awareness bundle. Explore the intricate nuances of these crucial topics through our three QLS-endorsed courses and broaden your knowledge with five relevant CPD QS-accredited courses. Uncover the roots of biases, learn strategies to prevent and address harassment incidents, and gain valuable insights into promoting equality and diversity. With our comprehensive content, you'll develop a deep understanding and the tools needed to foster an inclusive and respectful workplace. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Human Resources professionals seeking to create a more inclusive work environment Managers and supervisors responsible for preventing and addressing workplace issues Employees interested in expanding their knowledge of unconscious bias, harassment, and domestic violence Individuals passionate about promoting equality and diversity in the workplace Career path Human Resources Manager: £35,000 - £70,000 per year Diversity and Inclusion Specialist: £30,000 - £55,000 per year Training and Development Manager: £30,000 - £60,000 per year Employee Relations Consultant: £25,000 - £50,000 per year Equality and Diversity Officer: £22,000 - £40,000 per year Workplace Mediator: £30,000 - £55,000 per year Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Begin your journey towards a rewarding and successful career by enrolling in our all-inclusive bundle of 8 Laboratory Technician with Chemistry & Biochemistry courses. At UKHF Online, we have carefully selected and combined these courses to equip you with the vital skills and knowledge necessary to thrive in Laboratory Technician with Chemistry & Biochemistry. Whether you're a student, recent graduate, or job seeker, our Laboratory Technician with Chemistry & Biochemistry bundle is designed to enhance your CV, impress potential employers, and set you apart from the competition. Key Features of the Laboratory Technician with Chemistry & Biochemistry Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Laboratory Technician with Chemistry & Biochemistry bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Basic Chemistry QLS Course 02: Biochemistry QLS Course 03: Laboratory Technician Level 7 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Diploma in Water Chemistry Course 02: Chemistry for Everyone Course 03: Biotechnology Course 04: Paramedicine Study Course 05: Gemology In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Laboratory Technician with Chemistry & Biochemistry courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of the Laboratory Technician with Chemistry & Biochemistry Bundle: Understand the fundamental concepts of chemistry and biochemistry. Learn the principles of laboratory safety and hardening. Gain knowledge about water chemistry and its application. Grasp the basics of biotechnology and its theoretical implications. Understand the aspects of paramedicine study. Learn about the fascinating world of gemology. Obtain comprehensive theoretical knowledge to excel as a Laboratory Technician. The "Laboratory Technician with Chemistry & Biochemistry" course bundle opens the door to a labyrinth of knowledge, intriguing theories, and the endless possibilities of the scientific world.Each course within this bundle is carefully curated to enhance your understanding, stimulate your curiosity, and cultivate a comprehensive appreciation of these scientific domains. Completing these courses will not only build a strong foundation but also add an accolade to your professional growth with a hardcopy certificate for the QLS-endorsed courses. Harness the power of theoretical knowledge and equip yourself for an enlightening journey into the world of Laboratory Technician with Chemistry & Biochemistry. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals interested in theoretical aspects of chemistry, biochemistry, and laboratory work. Students pursuing a career in the fields of chemical or biochemical analysis. Professionals wanting to deepen their theoretical knowledge in the science field. Anyone curious about gemology, biotechnology, or paramedicine study. Career path Laboratory Technician with an average salary of £24,000 - £30,000 per annum. Biochemist with potential earnings ranging from £31,000 - £50,000 per annum. Water Quality Analyst, earning around £24,000 - £36,000 per annum. Biotechnologist with an average salary of £30,000 - £45,000 per annum. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Immerse yourself in a journey through the heart of our planet with the "Environment Management, Conservation and Ecology - 3 QLS Course" bundle. Unpack the intricate layers of three QLS-endorsed courses - Environment Management, Conservation Diploma Course, and Ecology - providing a thorough theoretical grounding in these critical disciplines. Beyond that, expand your perspective with five additional CPD QS accredited courses encompassing Environment Management: Environment & Ecology, Genetics: DNA and Genealogy, Environmental Law, Renewable Energy, and Marine Biology. Each one offers a unique angle to enhance your understanding of our natural world and our place within it. With our QLS-endorsed courses, you will receive hardcopy certificates, recognising your knowledge and commitment. Harness this powerful tool to deepen your understanding of Earth's complex systems, how we manage them, and our ongoing commitment to their preservation. Start your journey today! Key Features of the Environment Management, Conservation and Ecology - 3 QLS Course Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Environment Management, Conservation and Ecology - 3 QLS Course bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Environment Management QLS Course 02: Conservation Diploma Course QLS Course 03: Ecology 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Environment Management : Environment & Ecology Course 02: Genetics : DNA and Genealogy Course 03: Environmental Law Course 04: Renewable Energy Course 05: Marine Biology Course In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Environment Management, Conservation and Ecology - 3 QLS Course courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of the Environment Management, Conservation and Ecology - 3 QLS Course Bundle: Understand the principles of Environment Management, Conservation, and Ecology. Develop a deeper understanding of environment and ecology. Gain a fundamental knowledge of genetics, DNA, and genealogy. Comprehend the complexities of environmental law. Grasp the essentials of renewable energy sources. Understand the basics of marine biology. Learn how to apply theoretical knowledge in a professional setting. The "Environment Management, Conservation and Ecology - 3 QLS Course" bundle is a comprehensive theoretical package designed for those passionate about understanding and preserving our natural world. This bundle combines three QLS-endorsed courses with five relevant CPD QS accredited courses, providing a broad, cohesive learning experience. Delve into the multi-faceted world of environment management, the pressing issue of conservation, the broad science of ecology, and gain insights into related areas like genetics, environmental law, renewable energy, and marine biology. Enhance your understanding and immerse yourself in the comprehensive study of our planet's complex systems. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals passionate about environmental conservation and management. Students pursuing further academic study in related fields. Professionals seeking to enhance their theoretical understanding. Anyone interested in broadening their knowledge about our planet's intricate systems. Career path Environmental Manager: £22,000 - £60,000 per year. Conservation Officer: £20,000 - £40,000 per year. Ecologist: £22,000 - £50,000 per year. Genetic Counsellor: £26,000 - £50,000 per year. Renewable Energy Consultant: £20,000 - £45,000 per year. Marine Biologist: £20,000 - £55,000 per year. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Step into the world of personal safety with our Close Protection, Bodyguard, and Security Management - 3 QLS Course Bundle. This comprehensive collection of 8 courses, inclusive of 3 QLS-endorsed courses and 5 CPD QS accredited courses, offers in-depth theoretical knowledge about the essential aspects of security. Immerse yourself in Close Protection, master the realms of Security Management, and ace Bodyguard Training - all under the seal of QLS endorsement. That's not all! Enhance your proficiency with Security Guard Training, Lifeguard Training, Criminology & Profiling, Criminal Law & Police Studies, and Workplace Health and Safety. Remember, upon completion, hardcopy certificates for your QLS-endorsed courses will Key Features of the Close Protection, Bodyguard and Security Management - 3 QLS Course Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Close Protection, Bodyguard and Security Management - 3 QLS Course bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Close Protection QLS Course 02: Security Management Diploma QLS Course 03: Bodyguard Training 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Security Guard Course 02: Lifeguard Training Course 03: Criminology & Profiling Course 04: Criminal Law & Police Course 05: Workplace Health and Safety In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Close Protection, Bodyguard and Security Management - 3 QLS Course courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of the Close Protection, Bodyguard and Security Management - 3 QLS Course Bundle: Understand the fundamentals of Close Protection. Acquire a comprehensive understanding of Security Management. Gain knowledge on Bodyguard Training and its intricacies. Learn about the roles and responsibilities of a Security Guard. Understand the critical aspects of Lifeguard Training. Explore the theories and concepts of Criminology & Profiling. Gain insights into Criminal Law, Police Studies, and Workplace Health and Safety. This bundle, composed of eight distinct courses, offers a comprehensive understanding of personal safety and security. You will delve into the key elements of Close Protection, Security Management, and Bodyguard Training, along with gaining theoretical knowledge about Security Guard Training, Lifeguard Training, Criminology & Profiling, Criminal Law & Police Studies, and Workplace Health and Safety. By combining these courses, this bundle ensures a rounded and complete understanding of the field, making it your essential companion for a career in security. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to enter the field of personal security. Professionals already working in security looking to broaden their skills. People interested in Close Protection, Bodyguard, and Security Management. Anyone seeking to understand Criminology, Profiling, and Law. Career path Close Protection Officer - Salary Range: £25,000 - £60,000. Security Manager - Salary Range: £30,000 - £45,000. Professional Bodyguard - Salary Range: £25,000 - £50,000. Security Guard - Salary Range: £20,000 - £30,000. Criminologist - Salary Range: £20,000 - £40,000. Workplace Health and Safety Officer - Salary Range: £22,000 - £35,000. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Mastering assertiveness skills is indispensable for navigating interpersonal interactions with confidence and effectiveness. In today's interconnected world, where communication plays a pivotal role, assertiveness empowers individuals to express their needs, opinions, and boundaries assertively, without infringing on the rights of others. This skill enables individuals to advocate for themselves, negotiate win-win solutions, and handle conflicts constructively. Whether in professional settings, personal relationships, or everyday encounters, assertiveness fosters mutual respect and understanding. By honing assertiveness skills, individuals can assert their viewpoints without aggression or passivity, thereby fostering healthy communication dynamics and building trust. Through assertiveness training, individuals learn techniques to communicate assertively, assert their rights, and assertively decline unreasonable requests or demands. Ultimately, mastering assertiveness skills cultivates self-confidence, enhances interpersonal relationships, and equips individuals with the tools to navigate diverse social and professional scenarios adeptly. Key Features This Mastering Assertiveness Skills Course Include: This Mastering Assertiveness Skills Course is CPD Certified Free Certificate from Reed CIQ Approved Mastering Assertiveness Skills Course Developed by Specialist Lifetime Access Course Curriculum Mastering Assertiveness Skills Course Module 1: Introduction to Assertiveness Skills Module 2: Building Self-Confidence Module 3: Self-Awareness and Emotional Intelligence Module 4: Effective Communication Strategies Module 5: Assertiveness in Social Situations Module 6: Assertiveness in the Workplace Module 7: Overcoming Fear and Anxiety Module 8: Self-Esteem and Assertiveness Learning Outcomes: Develop unwavering self-confidence through tailored strategies for personal empowerment. Hone emotional intelligence, enhancing self-awareness and fostering healthier relationships. Acquire effective communication skills, becoming a masterful conveyer of ideas and thoughts. Navigate social scenarios with finesse, projecting assertiveness in diverse situations. Excel in workplace interactions, positioning yourself as a confident and respected professional. Confront fears and anxiety, emerging with newfound resilience and mental fortitude. CPD 10 CPD hours / points Accredited by CPD Quality Standards Mastering Assertiveness Skills 1:51:10 1: Module 1: Introduction to Assertiveness Skills Preview 11:26 2: Module 2: Building Self-Confidence 13:15 3: Module 3: Self-Awareness and Emotional Intelligence 14:02 4: Module 4: Effective Communication Strategies 12:41 5: Module 5: Assertiveness in Social Situations 15:07 6: Module 6: Assertiveness in the Workplace 14:43 7: Module 7: Overcoming Fear and Anxiety 13:18 8: Module 8: Self-Esteem and Assertiveness 15:38 9: CPD Certificate - Free 01:00 Who is this course for? This Mastering Assertiveness Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Anatomy and Physiology. Moreover, this course is ideal for: Individuals seeking personal growth and enhanced interpersonal skills. Professionals aiming to excel in workplace communication and dynamics. Students preparing to navigate social situations with confidence. Anyone determined to overcome fears and anxiety, unlocking their true potential. Individuals desiring a boost in self-esteem and assertiveness in various life aspects. Requirements There are no requirements needed to enrol into this Mastering Assertiveness Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Mastering Assertiveness Skills course. Career path After finishing this Mastering Assertiveness Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Mastering Assertiveness Skillsv are: Human Resources Specialist Team Leader or Manager Sales Representative Counsellor or Therapist Public Relations Specialist Customer Service Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Level 7 Course | QLS Endorsed Certificate Included | 11 CPD Courses & PDF Certificate | 140 CPD Points | Lifetime Access | Installment Payment

***Customers Yelling at You? Turn Complaints into CASH with This Course! (Customer Care & Customer Service Secrets Revealed!)*** Did you know that according to a recent study, 78% of customers would do business with a company again if they felt their complaint was resolved quickly and efficiently? Excellent customer care & customer service, particularly in handling complaints, is no longer a nicety - it's a business imperative. This course equips you with the theoretical knowledge and understanding to excel in the art of complaint handling within customer care & customer service. You'll develop the skills to not only navigate difficult situations but also turn them into opportunities to strengthen customer relationships and build brand loyalty. In a world dominated by Customer Care & Customer Service, our Complaints Handling course emerges as the beacon of excellence. Unravel the secrets of Complaints Customer Value, sculpting you into a maestro of the Customer Care & Customer Service realm. Explore the intricacies of Building Rapport & Trust, honing skills that transcend the mundane. Navigate the nuances of Effective Communication, transforming each conversation into a symphony of satisfaction. Dive into Handling Various Customer Types, equipping yourself to tackle any challenge with finesse. Immerse in Customer-Centric Complaint Resolution, emerging as the troubleshooter extraordinaire. Anticipate and prevent issues with Proactive Complaint Prevention, employing cutting-edge technology in Service Recovery. This course, laden with rich insights, is your key to unlocking new heights in the world ofCustomer Care & Customer Service. Elevate your expertise and redefine your impact! In this transformative journey, you'll emerge with: A profound understanding of Complaints Customer ( Customer Service ) Value Mastery in Building Rapport & Trust Effective Communication skills that resonate The ability to navigate and handle various customer types Expertise in Customer-Centric Complaint Resolution Proactive Complaint Prevention using advanced technology Embark on this journey with us, and let Customer Care & Customer Service become your forte. Revolutionise your approach, and stand out in the dynamic landscape of Complaints Handling! Course curriculum : Module 1:Complaints Customer Value: Explore the importance of customer complaints and their value to Customer Care & Customer Service. Module 2: Building Rapport & Trust: Learn techniques for building strong relationships with customers. Module 3:Effective Communication: Understand the principles of effective communication in Customer Care & Customer Service. Module 4:Handling Various Customer Types: Gain insights into handling different types of customers effectively. Module 5:Customer-Centric Complaint Resolution: Develop strategies to resolve complaints with a customer-centric approach. Module 6:Proactive Complaint Prevention and Service Recovery: Learn proactive measures for preventing complaints and strategies for service recovery. Module 7:Advanced Technology and Tools in Customer Care: Understand the role of advanced technology in enhancing Customer Care & Customer Service. CPD 10 CPD hours / points Accredited by CPD Quality Standards Complaints Customer Value 13:41 1: Complaints Customer Value 13:41 Building Rapport Trust 11:10 2: Building Rapport Trust 11:10 Effective Communication 12:56 3: Effective Communication 12:56 Handling Various Customer Types 12:51 4: Handling Various Customer Types 12:51 Customer-Centric Complaint Resolution 14:12 5: Customer-Centric Complaint Resolution 14:12 Proactive Complaint Prevention and Service Recovery 14:19 6: Proactive Complaint Prevention and Service Recovery 14:19 Advanced Technology and Tools in Customer Care 21:48 7: Advanced Technology and Tools in Customer Care 21:48 Order Your CPD Quality Standard Certificate (Optional) 01:00 8: CPD Certificate (Optional) 01:00 Who is this course for? Customer Care & Customer Service Professionals seeking to enhance their skills Managers and Supervisors overseeing Customer Service teams Individuals aspiring to specialise in Complaints Handling Entrepreneurs focused on delivering exceptional Customer Care & Customer Service Anyone passionate about mastering the art of Effective Communication in Customer Service Requirements There are no specific prerequisites for this Customer Care & Customer Service course. A willingness to learn and a desire to improve customer care & customer service skills are essential. Career path Customer Service Manager: £35,000 - £60,000 Complaints Specialist: £25,000 - £45,000 Customer Experience Analyst: £30,000 - £50,000 Quality Assurance Supervisor: £28,000 - £55,000 Service Recovery Strategist: £40,000 - £70,000 Position yourself for success in the Customer Care & Customer Service landscape! Enrol now and become the master of Complaints Handling. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed. CPD Quality Standard Certificate Digital certificate - £7.99

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Embark on a captivating exploration of non-verbal cues with our 'The Secrets of Body Language' course, a window into the unspoken dialogue that frames our interactions. Grasp the subtle intricacies of gestures and postures in a program meticulously crafted to decode the silent yet powerful language of the body. From the tilt of the head to the stance of confidence, you'll journey through an enlightening curriculum designed to refine your perception and enhance your communication prowess. Learning Outcomes Comprehend the fundamental elements that constitute non-verbal communication. Analyse the diverse expressions conveyed through the movements of the head and face. Interpret the silent messages articulated by hands and limbs in various contexts. Discern how personality types influence gestural communication. Employ knowledge of body language to differentiate between persuasion and manipulation. Why choose this The Secrets of Body Language course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the The Secrets of Body Language Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this The Secrets of Body Language course for? Individuals aiming to elevate their interpersonal skills. Professionals seeking to understand client and colleague non-verbal cues. Negotiators looking to gain an edge in discussions and deal-making. Leaders wishing to project confidence and inspire trust through body language. Anyone interested in the psychological aspects of communication. Career path Human Resources Specialist - £25,000 to £40,000 Sales Director - £35,000 to £60,000 Professional Negotiator - £30,000 to £50,000 Public Relations Manager - £28,000 to £45,000 Behavioural Analyst - £27,000 to £46,000 Communications Coach - £26,000 to £39,000 Prerequisites This The Secrets of Body Language does not require you to have any prior qualifications or experience. You can just enrol and start learning.This The Secrets of Body Language was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Understanding the Basics Understanding the Basics 00:46:00 Module 02: Non-Verbal Communication Non-Verbal Communication 00:40:00 Module 03: Science of Body Language - Head-Part 1 Science of Body Language - Head-Part 1 01:08:00 Module 04: Science of Body Language - Head-Part 2 Science of Body Language - Head-Part 2 00:55:00 Module 05: Science of Body Language - Hand Science of Body Language - Hand 01:34:00 Module 06: Science of Body Language - Mid Body Science of Body Language - Mid Body 01:10:00 Module 07: Science of Body Language - Lower Body Science of Body Language - Lower Body 01:03:00 Module 08: Understanding People Understanding People 01:01:00 Module 09: Personality and Types of It Personality and Types of It 00:49:00 Module 10: Digital Body Language Digital Body Language 00:58:00 Module 11: Use Body Language Use Body Language 01:01:00 Module 12: Persuasion or Manipulation Persuasion or Manipulation 00:43:00