9676 Communication courses delivered Online

The Performance Under Pressure - Mastering Human Interactions Course is vital in today's fast-paced world, where managing stress and effective communication are crucial. Learning Performance Under Pressure is essential for navigating high-stress environments, both personally and professionally. This course covers essential topics such as understanding pressure, coping strategies, and effective communication under pressure, making it invaluable. Mastering Performance Under Pressure equips individuals with skills to maintain composure, enhance performance, and lead effectively. These abilities significantly boost job prospects in the UK, where demand for stress-resilient professionals is high. With average salaries for such roles around £35,000 annually, proficiency in Performance Under Pressure opens lucrative career paths. Key benefits include improved leadership, team resilience, and reduced work-related stress. Enroll in this Performance Under Pressure course to gain essential knowledge and excel in managing Performance Under Pressure effectively. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Course Curriculum: Module 01: Understanding Pressure Module 02: Understanding How Pressure Affects Our Psychology and Behavior Module 03: The Relationship Between Stress and Performance The Inverted-U Theory Module 04: Strategies to Cope With Pressure Module 05: Cognitive Behavioral Therapy (CBT) Module 06: Effective Communication Under Pressure Part 1 Module 07: Effective Communication Under Pressure Part 2 Module 08: Leadership Under Pressure Module 09: Team Resilience to Work Under Pressure Module 10: Work-Related Stress by HSA and HSE Learning Outcomes: Analyze the impact of pressure on psychological and behavioural responses effectively. Implement strategies for coping with pressure to enhance individual performance. Apply Cognitive Behavioral Therapy techniques for stress management and performance improvement. Demonstrate effective communication skills under pressure in diverse professional settings. Showcase leadership qualities and decision-making prowess in high-pressure scenarios. Foster team resilience, ensuring collective performance thrives under challenging work conditions. CPD 10 CPD hours / points Accredited by CPD Quality Standards Performance Under Pressure - Mastering Human Interactions 2:11:29 1: Module 01: Understanding Pressure Preview 09:49 2: Module 02: Understanding How Pressure Affects Our Psychology and Behavior 09:23 3: Module 03: The Relationship Between Stress and Performance The Inverted-U Theory 13:06 4: Module 04: Strategies to Cope With Pressure 15:54 5: Module 05: Cognitive Behavioral Therapy (CBT) 13:58 6: Module 06: Effective Communication Under Pressure Part 1 17:25 7: Module 07: Effective Communication Under Pressure Part 2 07:07 8: Module 08: Leadership Under Pressure 09:45 9: Module 09: Team Resilience to Work Under Pressure 17:20 10: Module 10: Work-Related Stress by HSA and HSE 16:42 11: CPD Certificate - Free 01:00 Who is this course for? This Performance Under Pressure - Mastering Human Interactions course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Performance Under Pressure - Mastering Human Interactions. Moreover, this course is ideal for: Professionals in high-pressure environments seeking enhanced performance resilience. Managers aiming to lead teams effectively amid challenging work situations. Individuals aspiring to master effective communication and leadership under pressure. Team members looking to build resilience and excel in stressful work environments. Those interested in understanding the relationship between stress and individual/team performance. Requirements There are no requirements needed to enrol into this Performance Under Pressure - Mastering Human Interactions course. We welcome individuals from all backgrounds and levels of experience to enrol into this Performance Under Pressure - Mastering Human Interactions course. Career path After finishing this Performance Under Pressure course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Performance Under Pressure are: Mental Health Nurse - £24K to 40K/year. Occupational Psychologist - £35K to 50K/year. Human Resources Manager - £30K to 60K/year. Corporate Trainer - £25K to 45K/year. Stress Management Consultant - £30K to 55K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

*** 24 Hour Limited Time Flash Sale *** QLS Endorsed Teaching (SEN, Phonics and Nursery Teacher) Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Did you know that according to the Department for Education, 1 in 10 children in England have special educational needs (SEN)? Are you passionate about early childhood education and want to make a positive impact on all learners? This comprehensive SEN, Phonics and Nursery Teacher Bundle equips you with the skills and knowledge to excel in various roles within the Early Years sector. This bundle combines the best of both worlds specialised training in SEN and phonics alongside broader foundational courses in nursery teaching, teaching assistantship, and primary education. You'll gain expertise in identifying and supporting children with SEN, develop effective phonics teaching strategies, and learn how to create engaging and stimulating environments for young learners. Key Features of the QLS Endorsed Teaching (SEN, Phonics and Nursery Teacher) Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our QLS Endorsed Teaching (SEN, Phonics and Nursery Teacher) bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: SEN Teaching Level 7 QLS Course 02: Early Years Primary Teaching QLS Course 03: Nursery Assistant Training 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Advanced Teaching Assistant Diploma Course 02: Early Years Primary Teaching Course 03: Remote Teaching Online Course 04: Lesson Planning for Teaching Course 05: Leadership in Teaching In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our QLS Endorsed Teaching (SEN, Phonics and Nursery Teacher) courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of SEN Teaching Gain a strong foundation in recognising different types of SEN and utilising effective assessment tools. Learn practical strategies to support children with SEN in the classroom environment. Become proficient in delivering phonics programmes aligned with the Early Years Foundation Stage (EYFS) framework. Develop skills to create interactive and age-appropriate lesson plans for young learners. Learn the best practices for fostering a positive and inclusive classroom environment. Gain the tools and knowledge to deliver impactful remote learning experiences for young children. Why Choose Us? Get 3 Free QLS Endorsed Certificate upon completion of SEN Teaching Get a free student ID card with SEN Teaching Training program (£10 postal charge will be applicable for international delivery) The SEN Teaching is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the SEN Teaching course materials The SEN Teaching comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** QLS Course 01: SEN Teaching Level 7 Module 01: Special Education Needs (SEN) An Overview Module 02: SEN Support Module 03: High Quality Teaching for Pupils with SEN Module 04: SEN Teaching Methodologies Module 05: Communication and Interaction Module 06: Cognition and Learning Module 07: Social, Emotional and Mental Health Difficulties Module 08: Sensory or Physical Needs Module 09: Working in Partnership QLS Course 02: Early Years Primary Teaching Module 01: Primary Education In The UK Module 02: Responsibilities, Qualifications And Skills Module 03: Initial Teacher Training Module 04: Types Of Schools In The UK Module 05: Importance Of Early Years In Development Module 06: EYFS Teaching Techniques Module 07: Child Development Module 08: Teaching Primary English Module 09: Teaching Primary Mathematics Module 10: Teaching Primary Science, Design And Technology Module 11: Teaching Other Primary Subjects Module 12: Children Having Special Education Needs Or Disabilities Module 13: EYFS Framework In 2021 Module 14: Self-Management And Dealing With Stress QLS Course 03: Nursery Assistant Training Module 01: Introduction To Nursery Assistance Module 02: Understanding Child Development Module 03: Importance Of Early Years Development Module 04: Care For Children Module 05: Keeping Children Healthy And Safe Module 06: Child Protection Module 07: Play, Imagination And Creativity Module 08: Children With Special Needs =========>>>>> And 10 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*13 = £168) QLS Endorsed Hard Copy Certificate: Free (For The 3 QLS Course: Previously it was £119*3 =357) CPD 450 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring educators seeking a solid theoretical background in diverse teaching domains. Existing teachers desiring to expand their understanding of different areas of teaching. Education professionals interested in learning about SEN, phonics, and nursery teaching. Individuals keen on exploring leadership roles within the educational sector. Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Special Education Needs (SEN) Teacher: £24,000-£41,000. Phonics Teacher: £24,000-£40,000. Nursery Teacher: £18,000-£35,000. Teaching Assistant: £12,000-£23,000. Early Years Primary Teacher: £24,000-£41,000. Online Tutor: £20,000-£40,000. School Leader: £40,000-£100,000. Certificates Advanced Diploma in SEN Training at QLS Level 7 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Certificate in Nursery Assistant Training at QLS Level 3 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Diploma in Early Years Primary Teaching at QLS Level 5 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Tired of browsing and searching for a Travel & Tourism course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Travel & Tourism bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Travel & Tourism course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Travel & Tourism and help you along your learning journey. Advanced audio-visual learning modules of these Travel & Tourism courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. This Travel & Tourism Bundle Consists of the following Premium courses: Course 01: Travel & Tourism Course 02: Hotel Management Level 3 Course 03: Concierge Course 04: Event Planning Course 05: Travel Blogger Course 06: Catering Management Course 07: Customer Relationship Management Course 08: Working Effectively Across Cultures Course 09: Effective Communication Skills Course 10: Document Control Course 11: GDPR Data Protection Level 5 Course 12: Professional Photography Diploma Course 13: Level 2 Microsoft Office Essentials Course 14: Time Management Training Enrol now in Travel & Tourism to advance your career, and use the premium study materials from Apex Learning. Benefits you'll get from choosing Apex Learning: Pay once and get lifetime access to 14 CPD courses Certificates, student ID for the Travel & Tourism course included in a one-time fee Accessible, informative Travel & Tourism modules of the course designed by expert instructors Learn about the Travel & Tourism course at your ease - anytime, from anywhere Study the Travel & Tourism course from your computer, tablet or mobile device CPD accredited Travel & Tourism course - improve the chance of gaining professional skills Curriculum: Course 01: Travel & Tourism Module 01: Introduction to Travel & Tourism Module 02: Tourism Products and Services Module 03: Tour Operating and Travel Retailing Module 04: Marketing in Travel and Tourism Module 05: Developing Communication Skills Module 06: Customer Service and Satisfaction Module 07: Crisis and Visitor Attraction Management Module 08: Transport Management Procedure Module 09: Tourism in the New Normal World/ Post COVID Travel Destinations Module 10: Sustainable Tourism Module 11: Public Awareness Campaigns Module 12: Brexit and its Impact on Tourism Industry Module 13: Travel and Tourism Issues to Contend with Module 14: Human Resource Management in Travel Industry How will I get my Certificate? After successfully completing the Travel & Tourism course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) CPD 155 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Travel & Tourism bundle. Requirements Our Travel & Tourism course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

🌟 Unlock Your Confidence Potential with 'Head High with Confidence Training' 🌟   Are you tired of self-doubt holding you back from achieving your dreams? Do you wish you could walk into any room with your head held high, radiating confidence and self-assurance? It's time to transform your life with our revolutionary online course - 'Head High with Confidence Training.'   🚀 What You'll Gain:   ✨ Unshakeable Confidence: Say goodbye to self-doubt and hello to unwavering confidence. Our expertly crafted modules will empower you to embrace your strengths and showcase your best self in any situation.   🔥 Effective Communication Skills: Learn the art of persuasive and impactful communication. Whether it's public speaking, networking, or day-to-day interactions, you'll master the techniques to leave a lasting impression.   💼 Career Advancement: Elevate your professional life by projecting confidence in interviews, meetings, and presentations. Watch as doors open and opportunities abound when you exude assurance and competence.   👥 Social Mastery: Build meaningful connections effortlessly. From networking events to social gatherings, you'll acquire the skills to engage authentically and make a lasting positive impact on those around you.   🎓 Course Highlights:   🌐 Online Accessibility: Learn at your own pace, anytime, anywhere. Our user-friendly platform ensures a seamless learning experience tailored to your schedule.   📚 Comprehensive Modules: From mastering body language to overcoming imposter syndrome, our modules cover a wide range of topics designed to address every facet of confidence-building.   🧑‍🤝‍🧑 Community Support: Join a community of like-minded individuals on a similar journey. Share insights, challenges, and successes with a supportive network that understands and encourages your growth.   🏆 Expert Guidance: Benefit from the expertise of seasoned professionals in the fields of psychology, communication, and personal development. Our instructors are dedicated to your success.   🎁 Limited-Time Offer: Enroll now to take advantage of our exclusive launch offer! The first 100 students receive a bonus module on 'Mindset Mastery' to supercharge your confidence journey.   👉 Don't let another opportunity pass you by. Invest in yourself, and join the ranks of those who walk through life with their heads held high. Enroll in 'Head High with Confidence Training' today!     Course Curriculum

The Level 7 Advanced Diploma in Business Development package is a fantastic option for enhancing your expertise and skills in the field of Business Development. This course is widely acclaimed as one of the most sought-after offerings for individuals looking to boost their knowledge in Business Development. Gain insights from industry experts through the Business Development package training. Enroll in this comprehensive course to access a carefully designed curriculum and propel your career in the field of Business Development. The program intricately explores the concept of Business Development, emphasizing its importance throughout. Dive into the strategic nuances of Retail Pricing, refine your negotiation skills, and become proficient in the art of impactful communication. This Business Development course serves as your entry into a domain where theoretical brilliance aligns seamlessly with the ever-evolving pulse of contemporary business dynamics. Level 7 Advanced Diploma in Business Development Course Learning Outcomes: Learn the craft of business development's strategic analysis and product scope. Gain expertise in purchasing management and efficient procurement. Develop sophisticated conflict and talent management skills. Develop your knowledge of quality control and retail pricing in Business Development. Show that you have a thorough understanding of the many kinds of marketing that are commonly used. Develop a strategic way of thinking in order to control risks and recover from them in corporate operations. Level 7 Advanced Diploma in Business Development Module 01: Business Development and Succession Planning Module 02: Process Management Module 03: Supply Chain Management Module 04: Planning & Forecasting Operations Module 05: Procurement & Purchasing Management Module 06: Project Management Module 07: Retail Pricing Module 08: Business Analysis Planning and Monitoring Module 09: Strategic Analysis and Product Scope Module 10: Quality Management Module 11: Management Skills for Leading Your Team Module 12: Selling in Multiple Channels Module 13: Representing Your Boss and Company Module 14: Preparing for Brainstorming Module 15: Generating Solutions (I) Module 16: Generating Solutions (II) Module 17: Analyzing Solutions Module 18: Selecting a Solution Module 19: Negotiation Techniques Module 20: Communication Skills Module 21: Skills of an Effective Administrator Module 22: What is Marketing? Module 23: Common Marketing Types (I) Module 24: Common Marketing Types (II) Module 25: Conflict Management Module 26: Talent Management Module 27: Time Management Module 28: Managing Risk and Recovery Module 29: Business Etiquette Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Level 7 Advanced Diploma in Business Development Business Development Strategist Supply Chain Analyst Procurement Manager Project Management Specialist Retail Pricing Analyst Business Analyst Requirements Level 7 Advanced Diploma in Business Development To enrol in this Level 7 Advanced Diploma in Business Development, Purchasing & Procurement course, all you need is a basic understanding of the English Language and an internet connection. Career path Business Development Coordinator: Average Salary: £25,000 to £40,000 per year Sales Executive: Average Salary: £20,000 to £45,000 per year (with commission) Marketing Specialist - Business Development: Average Salary: £28,000 to £50,000 per year Client Relationship Manager: Average Salary: £30,000 to £55,000 per year Market Research Analyst: Average Salary: £25,000 to £45,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Client Care Certification Each business needs a strong client interface. Regardless of whether you have workers occupied with direct deals or a little office managing client enquiries, client collaboration, care and administration is crucial to an association's prosperity. Seeing how to convey brilliant client care is as critical to a call place specialist as a dental secretary. This short course gives a fantastic general prologue to client care, which is reasonable for any industry. It is ideal for section level representatives, just as more experienced laborers, who might be perceiving changes in the manner by which they need to manage clients. It very well may be of advantage running close by an association's own enlistment and instructional classes, just as an independent course. The course is educated in 5 modules: 'Presentation', 'Client drove approach', 'Initial feelings', 'Viable Communication' and 'Dealing with Complaints'. What's Covered in the Course? Enlisted workers will cover the accompanying points: What client care is and why it's so imperative to the two clients and the accomplishment of the business; Manners by which to gauge the experience of the client, so the data can be utilized for future achievement or to recognize changes that should be made; Instructions to utilize a client drove approach in the working environment, to help both the business and the client; Step by step instructions to offset amicable assistance with viable help, during every association with a client; The most effective method to be gracious and kind to each client; The most effective method to deal with the troublesome and fierce client; The estimation of initial feelings and how to make them; The most effective method to create and utilize undivided attention abilities with each client, for a positive encounter, each time there is a communication; Instructions to complete each collaboration with a client in a positive manner; Step by step instructions to successfully deal with grievances and achieve a positive goal that benefits both the client and the business. What are the Benefits of the Course? The colleague gets a thorough prologue to the critical parts of client care and administration; Client care is made uniform across your association, for all representatives who acquire the affirmation; A far reaching schedule is conveyed in a brief timeframe, with clear advantages to both the representative and the business; Representatives can concentrate deftly, close by work, through any web empowered gadget.

Public health is a way of improving the health and well-being of large groups of people. Preventing illness and injury is one way that public health officials try to keep everyone safe. This course will teach you all about public health and how it can help keep everyone safe. The field of public health is big and diverse due to the wide range of disciplines and experts from varied viewpoints that it encompasses. Public health is significant because it can improve and extend life. By taking steps to avoid health issues, people can live longer, healthier lives. It strives to identify health issues as early as possible and respond appropriately in order to prevent the spread of disease. The goal of public health is to improve people's general health and life expectancy. A public care provider should make sure that everyone has access to health, regardless of socioeconomic status. With the knowledge you gain from our inclusive course, you may advocate for people's rights. Additionally, this course will increase students' knowledge of public health and contribute to the creation of a secure society. Enrol in the Public Health Officer course and help create a healthier world. Learning Outcome: Recognise the idea of public health. Learn how public health is used to control infectious diseases. Analyse the impact of the environment on public health. Gain knowledge about the significance of ethics in public health. Understand the Importance of communication in healthcare Understand the ethics in public health care. Why Prefer this Course? Opportunity to earn a certificate accredited by CPD after completing this Public Health course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support This course provides an introduction to the principles and practices of public health, including an understanding of the epidemiology, disease control, and measures of disease frequency. It also covers topics such as maternity and childbirth, environment and public health, health system and policy, public health and ethics, communication and its relevance, importance of communication in healthcare, and professional communication and behaviour. *** Course Curriculum *** Here is the curriculum breakdown of the course: Module 1: Introduction to Public Health Module 2: Principles of Public Health Module 3: Understanding Epidemiology Module 4: Disease Control Module 5: Understanding Measures of Disease Frequency Module 6: Maternity and Childbirth Module 7: Environment and Public Health Module 8: Health System and Policy Module 9: Public Health and Ethics Module 10: Communication and its Relevance Module 11: Importance of Communication in Healthcare Module 12: Professional Communication and Behaviour Assessment Process Once you have completed all the modules in the course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Enrollment in this course is open to anybody. There are no prerequisites. This course is open to anybody with a laptop, tablet, or smartphone. You only need to be older than 16 and have a desire to learn. You also need to be literate. Requirements The program does not require any prior knowledge; everyone may participate! This course is open to anyone who is interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This Public Health Officer course allows you to study at your own speed and grow a quality skillset. Career path The course will improve your candidature for a number of jobs in the healthcare sector. Given below are job titles you can land. Public Health officer Health education specialist. Community health worker. Public health researcher. Medical editor. Public policy writer. Demographer. Health care administrator Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Dispelling several myths, this informative live online event explains why anyone can experience problems around food, the impact of eating difficulties, symptoms to look out for, the importance of early intervention, how best to help and support – and more… CPD Certificate: 4 hours Length: 9.15am – 1.30pm Increasing numbers of people have difficulties around food and eating, but miss out on help because they don’t have a clinical diagnosis – this online training event is designed to increase awareness of the importance of early intervention to provide better support and help with recovery. Time is of the essence - early support is important An estimated 1.25 million people are affected by eating disorders in the UK – but there are many, many more who may not meet diagnostic criteria or simply don’t get the help they need. Absolutely anyone can be affected by eating difficulties; all ages, all body sizes, all genders, all races, and disordered eating can take many forms. It sits on a spectrum between what might be considered ‘normal eating’ and an eating disorder and may include symptoms and behaviours of eating disorders, but at a lesser frequency or lower level of severity. Eating difficulties don’t just affect the person involved but also their families and friends too, who often feel frightened, confused, and powerless to help. The aim of this live, evidence-based, online training with Jo Baker, a highly experienced psychotherapist, is to give you a greater understanding of eating difficulties as well as eating disorders and body image. You’ll explore the signs and symptoms, and the effects they have on an individual as well as developing new skills around effective communication with someone who is struggling. It will dispel some of the myths around eating difficulties and also help you find ways of calming yourself in moments of overwhelm to ensure you can be as supportive and helpful as you’d like to be… This course is relevant to a range of disordered eating behaviours including: restrictive eating compulsive eating irregular eating inflexible eating avoiding a type of food or food group self-induced vomiting laxative, diuretic, enema misuse supplement misuse clinical eating disorders BONUS RECORDING – you will also get a recording for 2 weeks after the event to maximise your learning. Jo has a wealth of information and experience to share...LINDA HARRISON What you will learn: why early support is important how to react if you think someone is struggling around food – including what not to say and do the potential physical and psychological harm that disordered eating can cause the function of food in mental health the common myths around eating difficulties and problems with food a greater understanding of eating disorders and subclinical disordered eating behaviours – their signs and symptoms increased knowledge of the physical impact and social effects of having an eating disorder new skills around communication – how to approach the subject of eating difficulties or food avoidance why it is important not to focus on food a deeper understanding of ‘body image’ and perception and how media and society impact people’s body image and perception a greater understanding of the male experience of eating difficulties and the unique barriers men may face in accessing treatment new support and communication skills to offer help to anyone struggling with their mental health, body image and eating disorders what exercise addiction is, and its relationship to eating difficulties the impact of gym and diet culture on our mental health, body dissatisfaction and the signs and symptoms of muscle dysmorphia effective ways to look after yourself – managing stress, anxiety and worry for the household how and when to seek professional help Who is this training suitable for Parents, other family members and/or carers of people who are experiencing eating difficulties – or anyone else interested for personal reasons Anyone who works with people and needs to know how best to help when someone shares that they are struggling with food Therapists, counsellors and any other mental health and welfare professionals who want to gain a better understanding of eating difficulties, their symptoms and impact so they can support families with a member who is experiencing eating difficulties. Course Programme The ‘Understanding Eating Difficulties’ course starts at 9.15am and runs until 1.30pm. 9.15am Join the Zoom meeting 9.30am Understanding eating disorders and subclinical disordered eating behaviours 10.45am Comfort break and discussion 10.55am Understanding body image, perception and influential narratives 12.00pm Comfort break and discussion 12.10pm How to approach eating difficulties and be most helpful 1.15pm Course ends Important note This live online CPD training event is an awareness raising course, providing you with evidence-based information, facts and effective communication skills. It does not qualify you to work with eating disorders. If you are an experienced, qualified HG therapist /counsellor who would like to learn more about how we can work therapeutically with people with eating difficulties, problems around food or eating disorders – view our advanced CPD training in-person workshop: Working with Eating Difficulties

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Customer satisfaction equals your performance, divided by customer expectations. Expectations change depending on the situation and customer conditioning. Discover how to manage product expectations and manage the four levels of customer expectations. Exceed customer expectations with the 6 F's. Learning Objectives Summarize a formula for improving customer satisfaction, Identify the 6 F's for exceeding customer expectations, Describe how to manage expectations through communication standards Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams