9676 Communication courses delivered Online

Level 5 & 7 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Online Marketing course for individuals, companies, professionals that want to succeed on the job and improve marketing skills.

Description Assertiveness Skills Diploma Introducing the Assertiveness Skills Diploma, a comprehensive online course tailored for individuals keen to elevate their assertiveness in both personal and professional arenas. This course is meticulously crafted to provide learners with a thorough understanding of what it means to be assertive and how to embody assertiveness in every facet of their lives. The Assertiveness Skills Diploma is not just about learning the theory but about embracing and applying these principles in real-world scenarios. It begins by shedding light on understanding assertiveness itself. This foundational knowledge ensures that participants grasp the core essence and importance of being assertive. Next, the course explores the components of assertive communication. Communication plays a pivotal role in our lives, and being assertive in our communication can change the dynamics of our interactions. Through this segment, participants will learn the fine balance between being aggressive, passive, and assertively communicative, ensuring that they can convey their thoughts, needs, and feelings in the most effective manner. However, many factors can hinder an individual's ability to be assertive. This is where the segment on barriers to assertiveness comes into play. By understanding these barriers, learners can better navigate challenges and find ways to overcome them. An essential part of being assertive is understanding oneself. The building self-awareness section of the Assertiveness Skills Diploma focuses on this very aspect. Through this, learners will gain insights into their behaviours, thoughts, and feelings, allowing them to recognise situations where they can be more assertive. As the course progresses, it introduces techniques for assertive behaviour. With practical strategies and actionable insights, this section prepares learners to exhibit assertiveness in a variety of scenarios. But life isn't always straightforward. The Assertiveness Skills Diploma acknowledges this by teaching learners how to be assertive in difficult situations. This ensures that even in the face of adversity, participants can stand their ground and communicate effectively. Embracing emotional regulation is another critical aspect of this course. Emotional intelligence and regulation are pivotal in being assertive without coming across as aggressive. Learners will gain skills to control their emotions, ensuring that their reactions are always in line with their assertive goals. In today's digital age, being assertive extends beyond face-to-face interactions. The Assertiveness Skills Diploma recognises this and includes a module on assertiveness in the digital age. This ensures that learners are equipped to be assertive in online platforms, emails, and other digital communication forms. Cultivating an assertive mindset is paramount. It's not just about actions but also about the thoughts that drive these actions. With this course, participants will be guided towards developing a mindset that naturally leans towards assertiveness. Lastly, the Assertiveness Skills Diploma looks at the journey ahead. It encourages learners to continuously reflect, learn, and grow in their assertiveness journey, ensuring they are always at the top of their game. In conclusion, the Assertiveness Skills Diploma is an invaluable resource for those eager to enhance their assertiveness. Through its various modules, it offers a holistic view of assertiveness, ensuring that every participant can confidently navigate the complexities of interpersonal interactions in today's world. Register for the Assertiveness Skills Diploma and embark on a transformative journey towards a more assertive you. What you will learn 1: Understanding Assertiveness 2: The Components of Assertive Communication 3: Barriers to Assertiveness 4: Building Self-Awareness 5: Techniques for Assertive Behavior 6: Assertiveness in Difficult Situations 7: Embracing Emotional Regulation 8: Assertiveness in the Digital Age 9: Cultivating an Assertive Mindset 10: The Journey Ahead Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Master the art of Complaints Handling for Customer Care with our comprehensive course. Elevate customer satisfaction by building trust, enhancing communication skills, and implementing customer-centric strategies. Explore advanced technologies in customer service and equip yourself to proactively prevent complaints. Join now to transform challenges into opportunities, fostering lasting relationships and contributing to the success of your organization.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before In today's dynamic business landscape, the role of a manager is more crucial than ever. As the UK economy continues to thrive, with over 5.9 million private sector businesses, the demand for skilled and effective managers is on the rise. However, the transition from individual contributor to a leadership role can be challenging. Are you ready to unlock your potential and become a successful manager who inspires and motivates teams to achieve greatness? Our comprehensive New Manager Training bundle is designed to equip you with the essential skills and knowledge to navigate the complexities of leadership and team management. Explore the fundamentals of effective management, honing your ability to lead with confidence and clarity. Develop strong communication skills, enabling you to convey ideas effectively and foster open dialogue within your team. Gain insights into employee management strategies, empowering you to cultivate a motivated and productive workforce. Additionally, you'll delve into the art of team building, cross-cultural awareness, and unconscious bias training, ensuring an inclusive and harmonious work environment. Our New Manager Bundle Contains 09 of Our Premium Courses for One Discounted Price: Course 01: New Manager Course 02: Leadership Skills Course Course 03: Essentials Communication for Business Course 04: Diploma in Employee Management Course 05: Team Building & Management Diploma Course 06: Sexual Harassment Awareness Training Course 07: Diploma in Meeting Management Course 08: Cross-Cultural Awareness Training Course 09: Unconscious Bias Training Course Invest in your future as a leader. This training bundle empowers you to confidently manage your team, fostering a positive work environment and achieving exceptional results. Enrol today and take your career to the next level! Learning Outcomes of New Manager Training Implement effective leadership styles to motivate and inspire your team. Develop clear and concise communication strategies for various situations. Master delegation techniques to empower your team and boost efficiency. Set SMART goals and effectively track team performance. Navigate conflict situations and manage workplace challenges constructively. Foster a positive and inclusive work environment for all team members. With this comprehensive New Manager Training bundle, you can achieve your dreams and train for your ideal career. This New Manager Training bundle covers essential aspects in order to progress in your chosen career. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of New Manager Get a free student ID card with New Manager Training program (£10 postal charge will be applicable for international delivery) The New Manager is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the New Manager course materials The New Manager comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Our New Manager Training bundle courses consist of the following learning modules: Course 01: New Manager Module 01: Managers are Made, Not Born Module 02: Create a Management Track Module 03: Define and Build Competencies Module 04: Managers Learn by Being Managed Well Module 05: Provide Tools 1 Module 06: Provide Support Module 07: Identify Strong Candidates Early Module 08: Clearly Define the Management Track Module 09: Empower New Managers Module 10: Provide Growth Opportunities Course 02: Leadership Skills Course Module 01: Introduction to Leadership Module 02: Qualities of a Good Leader and Leadership Module 3. Creativity in Leadership Module 4: Organisational Skills Module 5. Leadership Skills and Competencies Module 6: Communication Skills Module 7: Negotiation Techniques Module 8. Cultivating Inclusion, Belonging, and Engagement Module 9. Leadership Foundations Module 10. Emotional Intelligence Module 11. Evolve as a Leader Module 12. Leadership & Management in the UK Course 03: Essentials Communication for Business Business Communication Identifying Basic Communication Techniques FREE Formal and Informal Communication Verbal And Non-Verbal Communication Describing Verbal and Non-verbal Communication Understanding Body Language Making Effective Presentations Fundamentals of Productive Meetings Written Communication Written Communication Electronic Communication Electronic Communication Communicating With Graphics Creating Graphics for Business Communication Communicating Static Information Communicating Dynamic Information Effectively Working For Your Boss Representing Your Boss Communicating Your Boss's Decisions Supporting Your Boss and Colleagues Building a Partnership with Your Boss =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*9 = £117) CPD Hard Copy Certificate: £29.99 CPD 90 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: New Managers Team Leaders Supervisors Aspiring Managers Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Team Lead Project Manager Department Head Senior Management Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

This course is designed to enhance your ability to manage critical conversations in the workplace in a way that both inspires growth and engagement and moves people, processes, and the organization forward. We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play.

Level 4 & 5 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Level 5 & 7 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

*** Don't Spend More; Spend Smart*** Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for a Call Centre Training course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Call Centre Training bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Call Centre Training course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Call Centre Training and help you along your learning journey. Advanced audio-visual learning modules of these Call Centre Training courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Call Centre Training, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Call Centre Training Bundle Consists of the following Premium courses: Course 01: Phone-Based Customer Service Course 02: Customer Relationship Management Course 03: Retail Strategy Course 04: Public Speaking and Presentation Skill Course Course 05: Sales: Psychology of Customers Course 06: Telesales Executive Training Course 07: Facilities Management Level 3 Course 08: Data Protection and Data Security Level 2 Course 09: Effective Communication Skills Diploma Course 10: The Formula to Talk with Strangers Course 11: Emotional Intelligence and Human Behaviour Course 12: Content Management Course 13: Touch Typing Essential Skills Level 3 Course 14: Stress Management Training Benefits you'll get choosing Apex Learning for this Call Centre Training: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal. Curriculum: Course 01: Phone-Based Customer Service Module 1: Introduction to Customer Service Module 2: What's Different about Good Customer Service? Module 3: Customer Relationship Management Module 4: Customer Service Communication Strategies Module 5: Aspects of Phone Etiquette Module 6: Building Rapport Over the Phone Module 7: Inbound and Outbound Calls Module 8: Active Listening and Managing Tough Callers Module 9: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Course 02: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 03: Retail Strategy Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07: Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course 04: Public Speaking and Presentation Skill Course Introduction QUICK UNLEARNING Before Starting this "SKILL" IS THIS HAPPENED WITH YOU???? Impressive Methods of Hooking Audience, even before your Speech or Presentation 6 Highly Impressive Methods of Starting any Speech or Presentation!! Body Language: 6 Methods for Impressive Body Language for Speech or Presentation Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety Effective Methods of Ending Any Speech or Presentation Course 05: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 06: Telesales Executive Training Module 1: Introduction to Tele Sales Executive Training Module- 2: All About Telemarketing Module 3: Elevate Sales on Telephone Module 4: Prospective Telephone-Sales Expert Module 5: The Right Words and Phrases to Use on a Sales Call Module 6: Preparing The Call Module 7: Opening The Call Module 8: Structuring The Call Module 9: Verbal Communication Skills Module 10: Dealing with Objections Module 11: Closing the Sale/ Gaining Commitment Module 12: Dealing with Rejection Module 13: Close a Sale Call Module 14: Increasing your Earnings by Expanding Sales Course 07: Facilities Management Level 3 Module 01: Introduction to Facility Management Module 02: Space Management Module 03: Managing Workplace Services Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Health and Safety at Work Module 07: Sustainable Facility Management Module 08: Maintenance and Repairs Module 09: Project Management Module 10: Business Development and Succession Planning Course 08: Data Protection and Data Security Level 2 GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 09: Effective Communication Skills Diploma Module 01: Business Communication Module 02: Verbal and Non-verbal Communication Module 03: Written Communication Module 04: Electronic Communication Module 05: Communicating with Graphic Module 06: Effectively Working for Your Boss Course 10: The Formula to Talk with Strangers Section 01: Course Overview Section 02: The Formula Section 03: Summary Section 04: End Course 11: Emotional Intelligence and Human Behaviour Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) Course 12: Content Management Module 01: Introduction to Content Management Module 02: Content Management System (CMS) Module 03: Basics of Content Management Systems Module 04: Content Strategy Module 05: Content Marketing Module 06: Content Marketing Tools and Tactics Module 07: Content Marketing Strategy Course 13: Touch Typing Essential Skills Level 3 Module 01: Getting Started Module 02: DRILL 1 The home keys Module 03: DRILL 2 e and i, g and h Module 04: DRILL 3 o and n, shift keys and t Module 05: DRILL 4 extra practice . and y Module 06: DRILL 5 , and w Module 07: DRILL 6 m and u Module 08: DRILL 7 v and x Module 09: DRILL 8 sentence drills Module 10: DRILL 9 figures Module 11: DRILL 10 alphabetical paragraphs Module 12: Recap Course 14: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Call Centre Training bundle. Requirements Our Call Centre Training course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Call Centre Training expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Phone-Based Customer Service) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Phone-Based Customer Service) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

10 QLS Endorsed Courses for Tour Manager | 10 Endorsed Certificates Included | Life Time Access