10597 Communication courses in Ware delivered Online

Diploma in Effective Writing Skills Course Overview The Diploma in Effective Writing Skills is designed to help learners develop a strong foundation in writing that is clear, concise, and impactful. The course covers key elements of writing, from the essentials to advanced techniques, providing learners with the tools needed to improve both the clarity and quality of their written communication. Upon completion, students will have the ability to write effectively for a range of contexts, from business communication to academic writing, and will possess the skills to review and refine their work. This course offers significant value for anyone looking to improve their writing proficiency and apply it across various professional and personal scenarios. Course Description This comprehensive course delves into all aspects of effective writing, beginning with an introduction to its core principles. Learners will explore the essential skills required to craft clear, engaging content, followed by a deep dive into the writing process itself. The course covers various writing styles and techniques suited to different purposes, such as business writing, essays, and reports. Editing and proofreading techniques are taught to ensure learners can review their work thoroughly, while more advanced writing methods are introduced for those looking to refine their skills. By the end of the course, learners will be equipped to approach writing tasks with confidence and competence, whether for professional communication, academic pursuits, or creative endeavours. Diploma in Effective Writing Skills Curriculum Module 01: Introduction to Effective Writing Module 02: Essentials of Effective Writing Module 03: Writing Process Module 04: Writing for Different Purposes Module 05: Editing and Proofreading Module 06: Advanced Writing Techniques (See full curriculum) Who is this course for? Individuals seeking to enhance their writing abilities Professionals aiming to improve communication skills Beginners with an interest in developing writing expertise Those looking to strengthen their written communication in business or academic contexts Career Path Content Writer Copywriter Technical Writer Editor Communications Specialist Marketing and PR Professional Academic Writer

Body language is a nonverbal language that is expressed through gestures, expressions, and movements. It is important to learn about body language if you want to communicate effectively since it completes the message delivered by the communicator. There are things you cannot express verbally but can be expressed through different movements which you can learn from this Body Language Skills Advanced Training Diploma. This course is for professionals who want to interpret body language expressed by clients and potential clients to understand their needs. Course Highlights The price is for the whole course including final exam - no hidden fees Accredited Certificate upon successful completion at an additional cost Efficient exam system with instant results Track progress within own personal learning portal 24/7 customer support via live chat Body Language Skills Advanced Training Diploma has been given CPD accreditation and is one of the best-selling courses available to students worldwide. This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then Body Language Skills Advanced Training Diploma is for you. We've taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success. All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges. We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response. Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime. So, why not improve your chances of gaining professional skills and better earning potential. Assessment and Certification At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39. Career Path Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one. On successful completion of this course, you have the potential to achieve an estimated salary of £35,000. The sky really is the limit. Course Curriculum Introduction to Body Language What Is Body Language 00:15:00 How to Read Body Language 00:30:00 How to Read People's Minds 00:30:00 How To Understand Eyes Contact 00:15:00 The Role of Head and Face in Body Language 00:30:00 The Role of Neck, Chest and Back in Body Language 00:15:00 The Role of Hands and Arms in Body Language 00:30:00 The Role of Legs in Body Language 00:15:00 The Role of the Lips in Body Language 00:15:00 Tips to Improve Body Language 00:15:00 Wrapping Up 00:15:00 Body Language Secrets Introduction 00:15:00 Aggressive Body Language 00:15:00 Attentive Body Language 00:15:00 Closed Body Language 00:30:00 Deceptive Body Language 00:30:00 Defensive Body Language 00:15:00 Dominant Body Language 00:15:00 Emotional Body Language 00:30:00 Evaluating Body Language 00:15:00 Greeting Body Language 00:30:00 Open Body Language 00:15:00 Relaxed Body Language 00:15:00 Power Body Language 00:15:00 Ready Body Language 00:15:00 Romantic Body Language 00:15:00 Submissive Body Language 00:15:00 Conclusion 00:15:00 Mastering Your Body Language Introduction To Body Language 00:15:00 Understand The Positive And Negative Positions 00:15:00 Observe How People React To Certain Body Language 00:15:00 Set A Goal For The Image You Wish To Project 00:15:00 Practice Scenarios In The Mirror 00:15:00 Train Your Body To React Positively 00:30:00 Learn How To Take Down Someone's Wall with Positive Body Positions 00:30:00 Understand The Importance Of Symmetry 00:15:00 Understand The Importance Of Matching The Other Person 00:15:00 What You Can Get Into With The Incorrect Body Language 00:15:00 Communicating Effectively Module One - Getting Started 00:30:00 Module Two - Communicating with Body Language 01:00:00 Module Three - Reading Body Language 01:00:00 Module Four - Body Language Mistakes 00:30:00 Module Five - Gender Differences 00:30:00 Module Six - Nonverbal Communication 01:00:00 Module Seven - Facial Expressions 02:00:00 Module Eight - Body Language in Business 01:00:00 Module Nine - Lying and Body Language 01:00:00 Module Ten - Improve Your Body Language 01:00:00 Module Eleven - Matching Your Words to Your Movement 01:00:00 Module Twelve - Wrapping Up 00:30:00 Effective Communication: Body Language- Activities 00:00:00 Mock Exam Mock Exam - Body Language Skills Advanced Training Diploma 00:30:00 Final Exam Final Exam - Body Language Skills Advanced Training Diploma 00:30:00

Are You Prepared to Save a Life? Discover the Power of First Aid At Work & BLS Training! Imagine a workplace where every employee is ready to act in emergencies. With 142,000 workplace injuries reported in the UK last year, the need for comprehensive training is clear. This First Aid At Work & BLS Training can be the difference between life and death. Gain essential knowledge that impacts your career and ensures you can respond effectively in critical situations. This First Aid At Work course is a quick and easy way to learn the essentials of first aid at work. With its step by step lessons and no fluff method of content delivery, First Aid At Work course saves you time and money as it's available at a discounted price at the moment. Get 3 CPD Accredited Courses- Course 01: Emergency First Aid at Work Certificate: Learn essential first aid skills to respond to workplace emergencies effectively. Course 02: Oxygen First Aid Training - Online Course: Understand the critical role of oxygen in first aid and how to administer it safely. Course 03: Anaphylaxis & BLS: Gain knowledge on recognizing and responding to anaphylactic emergencies and basic life support techniques. Key Highlights for First Aid At Work Course: Lifetime access to the First Aid At Work course materials Full tutor support is available from Monday to Friday with the First Aid At Work course Gain a complete understanding of the First Aid At Work course Accessible, informative First Aid At Work learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the First Aid At Work course Study First Aid At Work in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your First Aid At Work course Emergency First Aid at Work Course Curriculum: Module 01: Introduction to First Aid At Work Module 02: Legal Framework for First Aid At Work Module 03: Incident Management at Work Module 04: Primary Survey Module 05: Secondary Survey Module 06: Basic First-Aid Techniques Module 07: Dealing with Minor Injuries at Workplace Module 08: Secondary Illness: Loss of Responsiveness and CPR Module 09: Secondary Illness: Breathing Problems Module 10: Secondary Illnesses and Injuries Module 11: Dealing With Fractures and Dislocations Module 12: Call for an Emergency in First Aid At Work First Aid At Work Learning Outcomes: Upon successful completion of this highly appreciated First Aid At Work course, you'll be a skilled professional, besides- The learner will acquire the theoretical knowledge necessary to provide First Aid At Work. Identifying the First Aider's duties and doing an emergency scenario assessment First aid for an unconscious victim who is breathing properly (recovery position) First aid for an unconscious and inbreathing victim (CPR & the use of AED) Treatment for a victim experiencing a seizure Initial treatment for breathing issues Treatment for fractures and dislocations using first aid First aid for a victim with minor wounds Certificates: CPD Quality Standard Certificate Digital certificate - CPD Accredited Certificate - Free Hardcopy Certificate (FREE UK Delivery) CPD Hard copy certificate - £9.99 CPD Hardcopy Transcript: £9.99 CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this course. Besides, First Aid At Work course is particularly recommended for - Students related to First Aid At Work Recent graduates Job Seekers in related fields. Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skills. Requirements Learners seeking to enrol for the First Aid At Work Course should meet the following requirements; Basic knowledge of English Language, which already you have Be age 16 years or above Basic Knowledge of Information & Communication Technologies for studying online or digital platform. Stable Internet or Data connection in your learning devices. Career path After completing this First Aid At Work course, you can explore trendy and in-demand jobs related to this course, such as - First Aider Child Care Providers Coaches and Athletes Trainers Construction Workers Electricians Firefighters Flight Attendants Explore each of the roles available and how you can start your career in First Aid At Work course. Certificates CPD Certificate Digital certificate - Included After successfully completing this course, you can get CPD accredited digital PDF certificate for free.

If you enjoy working in an office environment and would like to get to work quickly, the Admin Support Diploma is for you. This course will prepare you for entry-level office occupations and is ideal for students who are looking for a program that provides the skills needed for many office positions. In this course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. You will learn the capacity of the different managers in an organization and how they work together to be able to achieve the goals of the business. Who is this course for? Admin Support Diploma is suitable for anyone who want to gain extensive knowledge, potential experience, and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Admin Support Diploma is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 00:05:00 Module Three - Getting Organized (II) 00:05:00 Module Four - Managing Time 00:05:00 Module Five - Getting It All Done On Time 00:05:00 Module Six - Special Tasks 00:05:00 Module Seven - Verbal Communication Skills 00:05:00 Module Eight - Non-Verbal Communication Skills 00:05:00 Module Nine - Empowering Yourself 00:05:00 Module Ten - The Team of Two 00:05:00 Module Eleven - Taking Care of Yourself 00:05:00 Module Twelve - Wrapping Up 00:05:00 Administrative Management Module One - Getting Started 00:05:00 Module Two - Why Your Office Needs Administrative Procedures 00:05:00 Module Three - Gathering the Right Tools 00:05:00 Module Four - Identifying Procedures to Include 00:05:00 Module Five - Top Five Procedures to Record 00:05:00 Module Six - What to Include in Your Binder (I) 00:05:00 Module Seven - What to Include in Your Binder (II) 00:05:00 Module Eight - Organizing Your Binder 00:05:00 Module Nine - What Not to Include in the Procedure Guide 00:05:00 Module Ten - Share Office Procedure Guide 00:05:00 Module Eleven - Successfully Executing the Guide 00:05:00 Module Twelve - Wrapping Up 00:05:00 Microsoft Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft PowerPoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Microsoft Access Module One - Getting Started 00:30:00 Module Two - Opening and Closing Access 01:00:00 Module Three - An Introduction to Databases 01:00:00 Module Four - Sharing Data Using Apps 01:00:00 Module Five - Working in Your App 01:00:00 Module Six - An Introduction to Desktop Databases 01:00:00 Module Seven - Performing Basic Table Tasks 01:00:00 Module Eight - Working with Fields 01:00:00 Module Nine - Working with Table Relationships 01:00:00 Module Ten - An Introduction to Queries, Forms, and Reports 01:00:00 Module Eleven - Protecting Your Data 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Admin Support Diploma 00:20:00 Final Exam Final Exam- Admin Support Diploma 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Duration 4.125 Days 24.75 CPD hours This course is intended for The job roles best suited to the material in this course are: Managers or consultants involved in Environmental Management, Expert advisors seeking to master the implementation of an Environmental Management System, Individuals responsible for maintaining conformance with EMS requirements , EMS team members Overview Acknowledge the correlation between ISO 14001, ISO 14040 and other standards and regulatory frameworks Master the concepts, approaches, methods and techniques used for the implementation and effective management of an EMS Learn how to interpret the ISO 14001 requirements in the specific context of an organization Learn how to support an organization to effectively plan, implement, manage, monitor and maintain an EMS Acquire the expertise to advise an organization in implementing Environmental Management System best practices ISO 14001 Lead Implementer training enables you to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining an Environmental Management System (EMS) based on ISO 14001. During this training course, you will also gain a thorough understanding of the best practices of Environmental Management Systems, consequently reducing an organization?s negative environmental impacts and improving its overall performance and efficiency Introduction to ISO 14001 and initiation of an EMS Course objective and structure Standard and regulatory framework Environmental Management System (EMS) Fundamental principles of environmental management Initiating the EMS implementation Understanding the organization and clarifying the environmental objectives Analysis of the existing management system Plan the implementation of the EMS Leadership and approval of the EMS project EMS scope Policies for environmental management Risk assessment Definition of the organizational structure of environmental management Implementation of an EMS Definition of the document management process Design of controls and drafting of specific policies & procedures Communication plan Training and awareness plan Implementation of controls Incident Management Operations Management EMS monitoring, measurement, continuous improvement and preparation for certification audit Monitoring, measurement, analysis and evaluation Internal audit Management review Treatment of problems and non-conformities Continual improvement Preparing for the certification audit Competence and evaluation of implementers Closing the training

Duration 4.125 Days 24.75 CPD hours This course is intended for The job roles best suited to the material in this course are: Project managers and consultants involved in and concerned with the implementation of an ISMS, expert advisors seeking to master the implementation of an ISMS, individuals responsible for ensuring conformity to information security requirements within an organization Overview Master the concepts, approaches, methods and techniques used for the implementation and effective management of an ISMS Learn how to interpret the ISO/IEC 27001 requirements in the specific context of an organization Learn how to support an organization to effectively plan, implement, manage, monitor and maintain an ISMS Acknowledge the correlation between ISO/IEC 27001, ISO/IEC 27002 and other standards and regulatory frameworks Acquire the expertise to advise an organization in implementing Information Security Management System best practices This training course is designed to prepare you to implement an information security management system (ISMS) based on the requirements of ISO/IEC 27001. It aims to provide a comprehensive understanding of the best practices of an ISMS and a framework for its continual management and improvement. Introduction to ISO/IEC 27001 and initiation of an ISMS Training course objectives and structure Standards and regulatory frameworks Information Security Management System (ISMS) Fundamental information security concepts and principles Initiation of the ISMS implementation Understanding the organization and its context ISMS scope Planning the implementation of an ISMS Leadership and project approval Organizational structure Analysis of the existing system Information security policy Risk management Statement of Applicability Implementation of an ISMS Documented information management Selection and design of controls Implementation of controls Trends and technologies Communication Competence and awareness Security operations management ISMS monitoring, continual improvement, and preparation for the certification audit Monitoring, measurement, analysis, and evaluation Internal audit h Management review Treatment of nonconformities Continual improvement Preparing for the certification audit Certification process and closing of the training course

This course is designed specifically to help improve your collection rates. The UK's leading trainer in the subject uses practical examples and case studies to show how to use debt collection techniques that really work. This programme will help participants to: Understand debtors and communicate with them effectively Improve their telephone and writing skills Appreciate the key legal issues Track down 'gone-aways' Improve their collection rates 1 Giving credit and collecting debts The benefits when you get it right The cost of getting it wrong 2 Analysing yourself The importance of making the right 'first impression' Assessing your own personal communication style and how this affects your results How do you (or might you) look in the debtor's eyes? What would you like to change? 3 Analysing your debtors Types of debtorThe delaying debtorThe genuine debtorThe cashflow or hardship problem debtorThe ones who never intended to pay Spot the most common reasons and excuses for non-payment - and learn how to deal with them 4 Understanding debt recovery and the law Data protection issues County Court suing enforcement methods Human rights and debt recovery Retention of title matters 5 Telephone skills for debt recovery A 7-point plan which works every time Learning by example: listening to and analysing some pre-recorded (or live) collection callsWhat was done well?What should have been done differently?Did the collector recognise opportunities?Did the collector create opportunities where seemingly none existed?Did the collector negotiate well or not at all? 6 Writing skills for debt recovery Key phrases to avoid What to include A sample letter which gets results in over 90% of cases 7 Tracking down the 'gone aways' A unique debtor-tracing plan Why spend money on external tracers when you can find those 'gone away' debtors for yourself? 8 Course review The traps to avoid Key personal learning points

Looking to get hired for leadership roles fast? The Delegation Mini Bundle gives you every advantage in industries crying out for skilled team players and decision-makers. Whether you're chasing a promotion or preparing to lead, this bundle sets you apart with five career-driving qualifications that mean business. Time is money—and so is leadership. With job titles like Team Leader, Project Management, Communication Skills expert, Supply Chain Management officer, and Coaching and Mentoring professional on your CV, you’ll stand out. This bundle is built for employment, not just education. Act now before the roles you want get filled by someone else. Description The Delegation Mini Bundle isn’t just about learning—it’s about leading. Every course included is laser-focused on employability in industries where hiring managers want people who can organise, influence, and deliver. Team Leader is one of the most applied-for roles in the UK—and this course gives you that direct line to management credibility. Project Management is more than just a buzzword—it's a recruitment magnet. Whether you're in tech, construction, or corporate, it signals you know how to get results. Combine that with Communication Skills and you’ll have the interpersonal polish employers love. Add Supply Chain Management to target logistics, manufacturing, and retail, then finish strong with Coaching and Mentoring to show you can empower others. Each course title in the Delegation Mini Bundle is a job-ready keyword that gives your CV instant relevance. It's smart, strategic, and designed to make hiring managers take notice. FAQ Q: Will this help me become a Team Leader or Manager? A: Yes—Team Leader and Project Management are highly relevant job paths. Q: Does this bundle suit remote roles too? A: Absolutely. Communication Skills, Coaching and Mentoring, and Project Management are crucial in hybrid and remote work environments. Q: Can this work across industries? A: Yes. From retail to tech to healthcare, these skills are universal. Q: Is this just for entry-level professionals? A: Not at all. It’s suitable for new professionals and those aiming to upskill into leadership. Q: What’s the job outlook for these skills? A: Very strong. Roles like Supply Chain Management and Team Leader are in steady demand. Q: Why buy the bundle instead of single courses? A: You save money and get more hireable skills in one go.

Looking to fast-track your career in administration, data entry, or digital communications? The Touch Typist Training bundle gives you the edge employers are scanning for—speed, precision, and polish. With 20 job-relevant courses in one powerful package, this premium training bundle is ideal for those who want to get hired, stay competitive, and build a professional foundation that pays off. Description In today’s job market, typing efficiently and communicating clearly aren't just helpful—they’re expected. Whether you’re applying for office roles, virtual assistant gigs, data entry jobs, or customer service positions, this 20-in-1 bundle proves that you're ready for the demands of modern admin work. Packed with essential competencies like document handling, grammar, email writing, and IT literacy, this bundle positions you as a well-rounded hire. It’s designed to showcase your readiness for accuracy-driven and communication-focused roles—perfect for corporate teams, small businesses, and remote employers alike. And the best part? You get all 20 courses at once, at a price that won’t be repeated. Don’t miss the chance to level up your job applications in one go. FAQ Who is this bundle for? Anyone aiming to work as an admin, receptionist, VA, data entry clerk, or office support. Which industries value this skillset? Administrative services, education, finance, legal offices, marketing, and customer support. Can this help me switch careers? Absolutely. If you’re moving into office work, this bundle makes you more marketable. Are the courses certified? Yes. Each course includes a certificate to help strengthen your job applications. Is this a limited-time offer? Yes. This bundle is available for a short time at this price—don’t wait. Do I need any experience to start? Not at all. It’s beginner-friendly and ideal for building a strong foundation.

To provide a fundamental understanding of building services in the context of: The working environment The success of the core business The health and safety of the occupants Operating cost and environmental impact The optimisation of cost and value Strategies for continuous improvement DAY ONE 1 Building services fundamentals The function of services in commercial buildings and their importance to the core businessElectrical servicesLightingHeatingVentilation and air conditioningLiftsWater Understanding IT and communication systems Practical exercises 2 The provision of comfort and safety Statutory requirementsHealth and safety legislationControl of contractorsRisk assessmentFire precautionsLegionella, sick building and other risks Business requirementsUnderstanding user requirementsMatching systems to business needs Practical exercises 3 Getting the design right What the FM needs to know about design and its procurementSuccessful space planningRelationship between services, space planning and designGetting the brief rightSupplier selection and management Practical exercises DAY TWO 4 Operation and maintenance Why maintain?Maintenance contractsInput and output specificationsResource optionsContracts - principal elementsTendering - key stepsSelection criteriaOperational criteriaMaintenance trends Performance-based service provisionInput and output specificationsKPIs and thresholdsRisk containmentValue-add opportunitiesPerformance contract strategy Practical exercises 5 Contingency planning Being ready for the unexpected Identifying and reducing riskInternal risksExternal risksIdentifying threats at your site Managing riskProtective systemsOccupier obligationsFire managementTesting Practical exercises 6 Commissioning services systems Physical commissioning Common problems Typical costs Commissioning stages Continuous commissioning Energy efficiency and the scope for environmental improvement Practical exercises 7 Satisfying the occupants Obtaining and responding to feedbackWhen to get feedbackWhyHowWhat to do with it Practical exercises 8 'Air time' Sharing experience and addressing specific issues of interest to participants Course review Close