9717 Communication courses in Smethwick delivered Online

Podcast is a popular digital platform for communication and selling products. This course has been designed to educate you on how to plan for a podcast and record, edit and publish that attract a huge impression. Learn all these tricks with this bite-sized course. Start learning Start a podcast Course that will give you enough knowledge and skills to build your dream career. About this course This Start a podcast Course helps to grow your skills faster through the power of relevant content and world-class tutors. In this industry-leading bite-sized course, you will learn up-to-date knowledge in the relevant field within a few hours and get certified immediately. The modules of this course are very easy to understand and all of the topics are split into different sections. You will easily grasp and use the knowledge gained from this course in your career and go one step ahead of your competitors. The course is designed to improve your employability and provide you with the tools you need to succeed. Enrol today and start learning your essential skills. Why choose this course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Get 24/7 help or advice from our email and live chat teams Get full tutor support on weekdays (Monday to Friday) Course Design The Start a podcast Course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Who Is This Course For:​ This Start a podcast Course is ideal for those who want to be skilled in this field or who wish to learn a new skill to build their dream career. If you want to gain extensive knowledge, potential experience, and be an expert in the related field then this is a great course for you to grow your career. Requirements This course is for anyone who would like to learn Start a podcast Course related skills to aid his/her career path. No formal entry prerequisites are required Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content Module 1: An Overview of Podcasting Fundamentals Module 2: Podcast Planning Module 3: Podcast Recording Module 4: Podcast Editing Module 5: Podcast Publishing Course Content Podcasting Fundamentals Module 1: An Overview of Podcasting Fundamentals 00:12:00 Module 2: Podcast Planning 00:17:00 Module 3: Podcast Recording 00:12:00 Module 4: Podcast Editing 00:19:00 Module 5: Podcast Publishing 00:13:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Duration 1 Days 6 CPD hours This course is intended for This is an entry level course, no experience necessary Overview In this course the student will learn IAITAM Best Practice Library's 12 Key Process Areas (KPAs) The roles and responsibilities that affect an ITAM program ITAM core functional areas KPA indicators ITAM strategic positioning How ITAM can be brought into other frameworks The Certified Asset Management Professional (CAMP) Course is designed to impart an extensive overview of IT Asset Management (ITAM) best practices and processes as well as ways to embrace multiple organizational frameworks such as ITAM & IT Service Management (ITSM). This course includes the comprehensive online examination necessary for achieving CAMP Certification. Course Outline The 12 IAITAM KPAs for ITAM ITAM Business Practices Find Savings Core Functional Areas Software Asset Management Hardware Asset Management ITAM Program Core Functional Components ITAM Roles and Responsibilities Program Management Acquisition Management Asset Identification Management Communication & Education Management Compliance Management Disposal Management Documentation Management Financial Management Legislation Management Policy Management Project Management Vendor Management Additional course details: Nexus Humans Certified Asset Management Professional (CAMP) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Certified Asset Management Professional (CAMP) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Strike a deal now with new knowledge of business writing The art of business writing is one that eludes many. This is one of the main reasons for people not getting promoted, because they are unable to communicate in the required manner with either the clients or colleagues. You don't have to worry about this problem though, because Business Proposal Writing Diploma course will help you cut through the competition like a hot knife cutting through butter. This diploma level course will help you both in business management and business administration as you will be learning to communicate across all different platforms. You will start by understanding the importance of business writing in the modern economic structure and how nobody can escape these challenges. Following that you will be introduced to many different writing basics like spelling, sentences and paragraphs. You will then learn to write agendas, e-mails, letters, proposals, reports and other types of documents all across a business sector. Finally, you will explore how to proofread documents and publish them in the correct manner. So if you want to take the next step to succeed professionally, learn how business writing works. Course Highlights Business Proposal Writing Diploma is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Business Proposal Writing Diploma into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 11 hours, 10 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Business Proposal Writing Diploma Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Business Proposal Writing Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Business Proposal Writing Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Business Proposal Writing Diploma Module One - Getting Started 01:00:00 Module Two - Understanding Proposals 01:00:00 Module Three - Beginning the Proposal Writing Process 00:30:00 Module Four - Preparing An Outline 01:00:00 Module Five - Finding Facts 01:00:00 Module Six - Writing Skills (I) 01:00:00 Module Seven - Writing Skills (II) 00:30:00 Module Eight - Writing the Proposal 01:00:00 Module Nine - Checking for Readability 01:00:00 Module Ten - Proofreading and Editing 00:30:00 Module Eleven - Adding the Final Touches 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities Business Proposal Writing Diploma- Activities 00:00:00 Mock Exam Mock Exam- Business Proposal Writing Diploma 00:20:00 Final Exam Final Exam- Business Proposal Writing Diploma 00:20:00

Business Relationship Management Fundamentals: On-Demand Business Relationship Management (BRM) Fundamentals introduces BRM as a capability, role, and discipline. Participants can expect an interactive and lively one-day session, with a high-level introduction to successfully navigate the complexity of BRM. What you will Learn During this course, we will show you how to: Define BRM as a capability, role, and discipline Describe what a BRM does and does not do Provide the language needed to change perceptions and perspectives Learn how the BRM discipline interacts with other disciplines (project management, architecture, Business Analysts, Business functions, strategy, etc..) inside an organization Explain the basic introduction to the different frameworks, processes, and models to bring structure and guidance to BRM Introductions and Expectations Business Relationship Management Institute Knowledge path to success Business Relationship Management (BRM) Defined BRM DNA = Develop, Nurture, and Advance BRM as a capability, role, and discipline Why BRM BRM is the answer to converging functions as strategic partners sharing ownership of strategy and results BRM evolves enterprise culture BRM capability builds strategic partnerships and drives business value BRM in Action Evolving enterprise culture Building strategic partnerships Driving business value BRM Results Relationships Business value BRM artifacts Communications Summary Reasons BRM fails Certificate of Experience: BRM Fundamentals What is next?

In this course, you will learn about the fundamentals of six Sigma methodology, a globally recognised standard for enhancing operational excellence. You will learn how to identify and eliminate process defects, reduce waste and optimise efficiency. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme Understand the fundamentals of six sigma and lean six sigma Gain knowledge about the history and methodology of lean six sigma and six sigma Know why focusing on quality is important Understand the DMAIC (define, measure, analyze, improve, and control) process Understand the fundamentals of the project charter Recognise the purpose and importance of the project charter Know how to write problem statements and goal statements Gain knowledge about the process of VOC capture Know how to design and monitor a data collection plan Identify the key YS, process stability and capability Know how to perform gap analysis and root cause analysis Learn how to develop and implement potential solutions Know how to create a SIPOC map, fishbone diagram and control charts Understand the application of the lean six sigma yellow belt through a case study Six Sigma - Yellow Belt Certification Course Overview This Six Sigma Yellow Belt Course is ideal for project managers or process improvement specialists who want to learn more about the Six Sigma Yellow Belt program in order to incorporate it within their organization or enhance their problem-solving skills. You will learn about the fundamentals of six sigma and lean six sigma, as well as their history and methodology. This course will help you comprehend the DMAIC (define, measure, analyze, improve, and control) process and construct a SIPOC (suppliers, inputs, process, outputs, customers) map that will enhance the quality of the outcomes that business procedures generate. Additionally, you will acquire the project charter designing knowledge and skills necessary to launch a successful project. Finally, you will engage in a case study that will educate you about the application of the lean six sigma yellow belt and help you become competent in process management. Upon successful completion of this course, you will acquire the knowledge and skills necessary to comprehend the quality standards for Six Sigma and Lean Six Sigma processes. Upon successful completion of this Six Sigma Yellow Belt Course, you will be equipped with various skills and knowledge regarding six sigma and lean management processes that will enable you to build a productive career in this field. Who should take this course? This Six Sigma Yellow Belt Course is primarily aimed at: Project managers Team leaders Quality managers Process improvement professionals Anyone working in the management sector Anyone interested to learn about Six Sigma and Lean However, this course is not restricted to any single profession or field of work. This course can also benefit anyone who wants to implement Six Sigma and Lean management within their organisation. Entry Requirements There are no academic entry requirements for this Six Sigma Yellow Belt Course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Six Sigma Yellow Belt Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Course Curriculum Introduction Introduction What is The Purpose of This Course Fundamentals Of Lean Six Sigma Quality What is Quality Why a Focus on Quality is Important The 7 Tools of Quality Lean What is Lean History of Lean VA vs. NVA Creating Value Process Six Sigma What is Six Sigma History of Six Sigma Good Quality vs. Six Sigma Quality Six Sigma in Action Belts & Roles DMAIC Overview Y = f(x) Pre-Project Activities Tollgate Scenario Define Purpose of Define Project Charter Project Charter: Project Name Project Charter: Problem Statement Project Charter: Business Case Project Charter: Goals Statement Project Charter: Scope Project Charter: Roles Project Charter: Timeline Project Plan Stakeholder Analysis Communication Plan SIPOC Mapping VOC Capture VOC Capture: Who is Our Customer VOC Capture: Interviews VOC Capture: Point of Use Observation VOC Capture: Focus Groups VOC Capture: Surveys VOC Capture: Kano Analysis VOC Capture: CTQ Tree Define Tollgate Measure Purpose of Measure Map Out The Process Data Collection Plan Data Collection Identify The Key Ys MSA Check Process Stability & Capability Measure Tollgate Analyse Purpose of Analyse Root Cause Analysis: An Introduction RCA: Fishbone Diagram RCA: 5 Whys Identify The Key Xs Control Impact Matrix Analyse The Process Gap Analysis Analyse Tollgate Improve Purpose of Improve Develop Potential Solutions Solution Selection: An Introduction SS: Solution Selection Matrix SS: Multivoting Pilot Test Implementation Plan Implement Solution Map New Process Improve Tollgate Control Purpose of Control Control Plan Control Measures Control Charts Documentation Update Benefits Realisation Close Project Case Study Case Study Example of LSS YB Being Deployed Close Out Review of Key Learnings Hints and Tips Exam Thank You Supplementary Resources Supplementary Resources - Six Sigma - Yellow Belt Certification Assessment Assessment - Six Sigma - Yellow Belt Certification Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

It's a fact of life that costs generally increase and as a result prices must go up too. Implementing an increase without losing customers is challenging. Talking about a price increase with customers never makes for an easy conversation. Your customers will generally decide whether to accept the increase based upon value, as well as the hassle cost of switching and going elsewhere. Even the most experienced salesperson who has implemented price increases before will be fighting back the nerves when faced with the task of 'selling' the increase. In this flexible programme, we will support your internal preparations at whichever stage you and your colleagues are at. From making the decision to increase prices, right through to those on the frontline already dealing with any push-back. This programme will help participants: Understand the business case for increasing prices Take steps to research the market Consider their customers' motivations Use the six principles of influence Identify and adapt for different personality styles Assess their level of trust with customers Build rapport rapidly with their customers and prospects 1 Raising prices - keys to success Understanding the business case Researching the market Assessing the value of your offering 2 Understanding your customer base Assessing your key accounts What is your 'target' customer range? Creating consistency in pricing approach 3 Planning the increase Timing your implementation Communication strategy Elements of a good price increase letter 4 Developing influencing skills The Trust Equation The six principles of influence Discovering your customer's buying decisions 5 Emotional intelligence and price increases The part emotion plays Developing strategies for keeping calm Handling your customer's responses 6 Understanding different customer styles Discover your own style Recognising behaviour traits in others Adapting your approach to their style 7 Preparing for customer contact Preparing for specific customers Anticipating their response Dealing with challenging customers 8 Following through Maintaining a consistent approach Resisting requests for discounts Confirming the increase in writing

This very practical and focused one-day workshop enables end-users, technical experts, proponents, internal customers and other key stakeholders to work with procurement and contracting to develop effective specifications and scopes of work, to ensure fit-for-purpose outcomes. The programme empowers participants to collaborate with all key stakeholders. This workshop will help participants: Understand the importance and value of clear and effective specifications Differentiate between the different methods of creating specifications and when to apply them Develop robust specification templates to ensure consistency Understand the use of appropriate language (critical to creating effective specifications) Appreciate the need to develop specifications in cooperation with stakeholders Make use of techniques such as value analysis and value engineering to define 'fit for purpose' in the context of creating effective specifications Embed key KPIs into the specification to ensure delivery Manage and mitigate legal and contractual risks in the specification 1 Introduction Learning outcomes Learning styles Plan for the day 2 The importance of effective specifications Scopes of work Impact of poor scopes of work Examples of costly errors 3 The critical role of language Terminology in creating effective specifications and scopes of work Problems of communication Lack of detail or too prescriptive 4 Encouraging cooperation Technical and commercial experts with responsibility for developing robust effective specifications and scopes of work Managing stakeholders' expectations Working with contractors 5 Types of specification Exploring and using the various approaches to the development of appropriate specifications and scopes of work Output Performance Technical Functional Solutions-based 6 The role of value analysis Value engineering in the process of developing scopes of work and specifications 7 Specifications and contracts The legal and contractual impact of poor specifications and scopes of work How to embed scopes of work and specification outputs into tender and quotation documents 8 Specifications as a management tool Developing KPIs and SLAs framed around robust effective specifications and scopes of work Negotiating with contractors Negotiating with stakeholders

Join our Teaching Assistant Complete Course course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Teaching Assistant Complete Course course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Teaching Assistant Complete Course course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! You will Learn The Following Things: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Teaching Assistant Complete Course. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital/PDF Certificate After completing the Teaching Assistant Complete Course course, you can order your CPD-accredited Digital/PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Teaching Assistant Complete Course is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Teaching Assistant Complete Course course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Teaching Assistant Complete Course Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Teaching Assistant Module 01: Teaching Assistant Overview 00:23:00 Module 02: Professional Developments for a TA 00:29:00 Module 03: Working with the School and Its Policies 00:26:00 Module 04: Discussion on Curriculum, Assessment and Monitoring 00:25:00 Module 05: Providing the Best Learning Environment 00:20:00 Module 06: Learn to Implement ICT, Literacy and Numeracy Development Processes as a TA 00:16:00 Module 07: Child Development and the SEN Support 00:18:00 Module 08: Understanding Behaviour & Relationships as a TA 00:21:00 Module 09: Experienced TAs Maintain Strong Communications with the Students 00:16:00 Module 10: Career Prospects for TAs in the UK 00:25:00 SEN Teaching Module 01: Special Education Needs (SEN) An Overview 00:08:00 Module 02: SEN Support 00:12:00 Module 03: High Quality Teaching for Pupils with SEN 00:09:00 Module 04: SEN Teaching Methodologies 00:20:00 Module 05: Communication and Interaction 00:16:00 Module 06: Cognition and Learning 00:20:00 Module 07: Social, Emotional and Mental Health Difficulties 00:11:00 Module 08: Sensory or Physical Needs 00:15:00 Module 09: Working in Partnership 00:09:00 Autism Awareness Module 01: Autism Spectrum Disorder (ASD) 00:25:00 Module 02: Learning Difficulties Related to Autism 00:23:00 Module 03: Autism Diagnosis 00:16:00 Module 04: Cognitive Approaches in Autism 00:17:00 Module 05: Dealing with Autistic Individuals 00:22:00 Module 06: Other Considerations for Dealing with Autistic Individuals 00:19:00 Module 07: Engagement in Autism Awareness 00:13:00 ADHD Awareness Module 01: Introduction to ADHD 00:13:00 Module 02: ADHD in Young and Adults 00:19:00 Module 03: ADHD in Family Settings 00:12:00 Module 04: ADHD in Educational Settings and Parent Training 00:19:00 Module 05: ADHD and Attention Difficulties 00:15:00 Module 06: Cognitive Approaches in ADHD 00:16:00 Module 07: The Organisation of Care for ADHD 00:21:00 Dyslexia Module 01: Introduction to Dyslexia 00:18:00 Module 02: Dyslexia and Learning Difficulties 00:18:00 Module 03: Dyslexia in the School 00:23:00 Module 04: Cognitive Approaches in Dyslexia 00:16:00 Module 05: Law for Dyslexia 00:14:00 Assignment Assignment - Teaching Assistant Complete Course 00:00:00

Qualification Number Level 1: 603/5291/7 Qualification Number Level 2: 600/3423/3 Minimum entry age 19 Guided Learning Hours Level 1: 30 Guided Learning Hours Level 2: 115  What does this qualification cover?  Level 1: • Know how to deliver good customer service • Know different communication methods • Know how to provide good customer service in line with organisational procedures • Know how to effectively deal with customer queries, problems and complaints. Level 2: • The principles of customer service • How customer needs and expectations are formed • The principles of responding to customers' problems or complaints • Interpersonal and team working skills • How to meet customer needs and expectations • Communicating effectively with customers • Legislation which supports the customer service process Who is it suitable for?  This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification. The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments. This qualification is suitable for learners aged 19 and above. What are the entry requirements? There are no specific recommended prior learning requirements for this qualification. How is this qualification structured? Level 1: The qualification is made up of one mandatory unit: • Unit 1 Customer Service Principles Level 2: The qualification is made up of two mandatory units: • Unit 1 Supporting the customer service environment • Unit 2 Delivery of effective customer service How is it assessed? This qualification is assessed via an internally assessed and externally verified portfolio of evidence. Funding for our qualifications This qualification is available fully funded under the Adult Education Budget funding stream and is free to the candidate.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Network Video Engineer Voice/UC/Collaboration/Communications Engineer Collaboration Tools Engineer Collaboration Sales/Systems Engineer Overview Cisco Meeting Server Overview Cisco Meeting Server Deployment Cisco Meeting Server User Licensing Cisco Meeting Server Configuration Cisco Meeting Server Configuration with Cisco Unified Communication Manager (CUCM) Cisco Meeting Server Integration VCS/Expressway Cisco Meeting Server Integration with TMS Cisco Meeting Server Configuration with Lync/Skype for Business Cisco Meeting Server Recording and Streaming Cisco Meeting Manager (CMM) Deployment Cisco Meeting Server WebRTC using Expressway Proxy Cisco Meeting Server Customization Cisco Meeting Server Troubleshooting In this course, students will install and configure a Cisco Meeting Server version 2.x. Students will configure a multimode CMS Cluster and implement all the different components of a clustered solution. Student will also integrate CMS with Unified Communications Manager and VCS/Expressway. Students will also integrate Recording and Skype/Lync. Students will use the TMS and new Cisco Meeting Manager Schedule and monitor CMS. Cisco Meeting Server Overview What is Cisco Meeting Server Cisco Meeting Server Benefits Cisco Meeting Server vs Telepresence Server vs MCU Cisco Meeting Server Functions? Cisco Meeting Server Components Cisco Meeting Server Call Bridge Cisco Meeting Server Web Bridge Cisco Meeting Server Turn Server Cisco Meeting Server XMPP Server Cisco Meeting Server Database Cisco Meeting Server Scalability On-premises and Cloud Conferencing API Integration Cisco Meeting Server Deployment MMP CLI Cisco Meeting Server Prerequisites Cisco Meeting Server 2000 Deployments Installing the server Configuring the Fabric Interconnect modules Configuring the Cisco Meeting Server 2000 through the MMP Checking the installed software Configuring the Web Admin Interface Applying a License File Cisco Meeting Server 1000/VM Deployments Installing CMM via VMware Configuring VMware Network Management Configuring the VMware Instance using vSphere client Retrieving and activating VMware Licenses Accessing the Cisco Meeting Server 1000 Console Installing CMM via Hyper-V Single combined server deployment Single Split Server Deployment Deploying a Core Server Deploying an Edge Server Certificate Guidelines for Single Split Server Deployment Scalable and Resilient Server Deployments Cisco Meeting Server User Licensing Obtaining and Entering a License File Cisco Meeting Server Licenses Cisco User Licenses Personal Multiparty Plus Licensing Shared Multiparty Plus Licensing Cisco Meeting Server Capacity Units XMPP Licensing for Cisco Meeting Apps Cisco Meeting Server Capacity Units Cisco Meeting Server Configuration Transferring the License File to the Cisco Meeting Sever Creating a Cisco Meeting Server Administrator Account Setting up the Network Interface for IPv4 Adding additional Network Interfaces Configuring the Web Admin Interface Creating the certificate for the Web Admin Interface Configuring the Web Admin Interface for HTTS Access Configuring the Web Bridge Configuring the TURN server Configuring the Databases Deploying Web Bridges Deploying multiple Web Bridges Setting up the Web Bridges? certificates Setting up the Web Bridges via the API Web Bridge call flow Cisco Meeting App and WebRTC Client Enabling HTTP redirect and the Web Bridge Deploying the TURN Servers Dial plan configuration ? Overview Dial plan rules for incoming calls and outbound calls Outbound Dial Plan Rules Inbound Dial Plan Rules Forwarding Dial Plan Rules Dial plan configuration?SIP endpoints Cisco Meeting Server (CMS) Configuration with Cisco Unified Communication Manager (CUCM) CUCM and CMS Integration Setting up Escalated ad hoc calls Configuring the Meeting Server Setup Incoming Dial Plan Setup Administrator Account with API Permission Adding the Cisco Meeting Server as a Conference Bridge Creating a Media Resource Group Creating a Media Resource List Adding the Media Resource Group to a Device Pool or Device Setting up Scheduled and Rendezvous Calls Configure Outbound Dial Plan Dial Plan Configuring Cisco Unified Communications Server Configure Route Groups Configure Route Lists Configure Route Pattern Support for Active Control Participant List Indicators Selecting Layout Limitations Overview of ActiveControl and the iX protocol CUCM 8.x and earlier Third-party networks VCS-centric deployments Load Balancing Calls Configuring Call Bridges for Load Balancing Incoming Calls Creating Call Bridge Groups Enabling Load Balancing Fine Tuning Load Balancing Enable Load Balancing of Outbound SIP Calls Setup Outbound Dial Plan Rule for Load Balancing SIP Calls Supply the Call Bridge Group or Specific Call Bridge to Use for Outbound SIP Calls Cisco Meeting Server Integration VCS/Expressway Gateway Configuration Call Testing Inbound call from an endpoint registered to a VCS/Expressway Outbound call to an endpoint registered to a VCS/Expressway Calling non Cisco Meeting App users from H.323 endpoint Troubleshooting Cisco Meeting Server Integration with TMS TMS Integration Cisco Meeting Server Configuration with Lync/Skype for Business Configuring Cisco Meeting Server with SKYPE Dial plan configuration ? integrating Lync/Skype for Business Lync clients dialing into a call on clustered Meeting Servers Integrating SIP endpoints and Lync clients Adding calls between Lync clients and SIP video endpoints Lync Front End server configuration VCS configuration Meeting Server configuration Integrating Cisco Meeting App with SIP and Lync clients Integrating Lync using Lync Edge service Controlling the bandwidth for sharing content on Microsoft Lync and Skype for Business calls Direct Lync federation Calling into scheduled Lync meetings directly and via IVR Office 365 Dual Homed Experience with OBTP Scheduling Cisco Meeting Server Recording and Streaming Recording Meetings Recorder licensing Recording with Vbrick Prerequisites for the Meeting Server Configuring the Meeting Server to work with Vbrick Steps to configuring the Streamer Deploying streaming Streamer licensing Recording meetings Cisco Meeting Manager (CMM) Deployment Deploy Cisco Meeting Manager Cisco Meeting Manager Meetings Navigation List Meetings Edit Meetings Layout Recording Streaming Participants Find meetings Find participants Change layout for all participants in a meeting Start and stop recording Start and stop streaming Add participants Change layout for an individual participant Turn audio or video on or off View participant details Call statistics Cisco Meeting Server WebRTC using Expressway Proxy Configure Cisco Meeting Server for WebRTC Proxy Configure Cisco Expressway C Configure Turn on Cisco Expressway E Cisco Meeting Server Customization WebRTC App Customization Call Customization IVR Message Customization SIP/LYNC Call Message Customization Invitation Customization Cisco Meeting Server Troubleshooting Troubleshooting Cisco Meeting Server Connectivity Troubleshooting Web Bridge connectivity Troubleshooting Call Server issues Troubleshooting Conferencing issues